Salesforce Agentforce Features

Customization - AI Agent Builders (3)

Functionality - AI Agent Builders (4)

Omni-channel Support: Provides support across web, mobile, messaging apps, and other channels. 149 reviewers of Salesforce Agentforce have provided feedback on this feature.
Agent Branding: Allows customization of agent branding, including visual appearance and conversational style. This feature was mentioned in 149 Salesforce Agentforce reviews.
Proactive Response Capabilities: Equips agents with proactive response capabilities based on predefined triggers. This feature was mentioned in 147 Salesforce Agentforce reviews.
Seamless Human Escalation: Facilitates seamless escalation to human employees for complex issues. 146 reviewers of Salesforce Agentforce have provided feedback on this feature.

Data and Analytics - AI Agent Builders (3)

Analytics & Reporting: Provides analytics and reporting on agent performance and interactions. This feature was mentioned in 147 Salesforce Agentforce reviews.
Contextual Awareness: As reported in 144 Salesforce Agentforce reviews. Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance: Ensures compliance with data privacy and governance requirements. 145 reviewers of Salesforce Agentforce have provided feedback on this feature.

Integration - AI Agent Builders (4)

Workflow Automation: Automates workflows and actions based on agent responses. 146 reviewers of Salesforce Agentforce have provided feedback on this feature.
API Usage: As reported in 75 Salesforce Agentforce reviews. Allows the use of APIs for advanced agent configuration.
Platform Interoperability: As reported in 140 Salesforce Agentforce reviews. Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration: Allows integration with CRM data to ground agent responses in business context. 141 reviewers of Salesforce Agentforce have provided feedback on this feature.

Automation (8)

Sales Follow-Up: Based on 16 Salesforce Agentforce reviews. Allows users to automate responses to sales leads across various channels.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Document Processing: Based on 16 Salesforce Agentforce reviews. Allows users to automate the handling, processing, and management of documents.
Lead Generation: Allows users to automate the process of generating and qualifying sales leads. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Customer Interaction Automation: As reported in 17 Salesforce Agentforce reviews. Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation: As reported in 58 Salesforce Agentforce reviews. Allows users to automate responses to customer inquiries across various channels.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.
Document Processing: Allows users to automate the handling, processing, and management of documents. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.

Autonomy (8)

Problem Solving: Based on 17 Salesforce Agentforce reviews. Allows the AI agent to identify and resolve issues without user intervention.
Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 17 Salesforce Agentforce reviews.
Adaptive Responses: Based on 17 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Adaptive Responses: Based on 56 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution: As reported in 56 Salesforce Agentforce reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving: Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 57 Salesforce Agentforce reviews.

Outbound Sales (5)

Follow-Up Scheduling: As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization: Based on 17 Salesforce Agentforce reviews. Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution: Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media. This feature was mentioned in 17 Salesforce Agentforce reviews.
Personalized Outreach: Based on 17 Salesforce Agentforce reviews. Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics: Allows users to track and analyze the effectiveness of automated outbound campaigns. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

Inbound Sales (5)

Data Enrichment: As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing: Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 17 Salesforce Agentforce reviews.
Real-Time Engagement: As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification: Enables the AI agent to assess inbound leads and determine their sales readiness. This feature was mentioned in 17 Salesforce Agentforce reviews.

Customer Query Resolution - AI Customer Support Agents (5)

Automated Ticket Resolution: Allows the AI agent to autonomously resolve customer queries without human intervention. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Contextual Response Generation: As reported in 56 Salesforce Agentforce reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis: Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Knowledge Base Utilization: Based on 57 Salesforce Agentforce reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support: Provides users the ability to interact with the AI agent in multiple languages for global support. This feature was mentioned in 57 Salesforce Agentforce reviews.

Customer Interaction Automation - AI Customer Support Agents (4)

Proactive Customer Outreach: As reported in 56 Salesforce Agentforce reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection: Provides users the ability to automate gathering and analyzing customer feedback after interactions. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.
Escalation Handling: Allows the AI agent to identify when issues require human intervention and escalate them appropriately. This feature was mentioned in 55 Salesforce Agentforce reviews.
Workflow Optimization: Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 56 Salesforce Agentforce reviews.