Salesforce Agentforce Features

Supports configuration using natural language instructions. 154 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 153 Salesforce Agentforce reviews. Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions. 150 reviewers of Salesforce Agentforce have provided feedback on this feature.

Provides support across web, mobile, messaging apps, and other channels. This feature was mentioned in 151 Salesforce Agentforce reviews.

As reported in 149 Salesforce Agentforce reviews. Allows customization of agent branding, including visual appearance and conversational style.

As reported in 147 Salesforce Agentforce reviews. Equips agents with proactive response capabilities based on predefined triggers.

Based on 146 Salesforce Agentforce reviews. Facilitates seamless escalation to human employees for complex issues.

As reported in 149 Salesforce Agentforce reviews. Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions. 145 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 145 Salesforce Agentforce reviews. Ensures compliance with data privacy and governance requirements.

As reported in 150 Salesforce Agentforce reviews. Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration. This feature was mentioned in 75 Salesforce Agentforce reviews.

Based on 140 Salesforce Agentforce reviews. Enables interoperability with multiple platforms for unified experiences.

Based on 144 Salesforce Agentforce reviews. Allows integration with CRM data to ground agent responses in business context.

Based on 16 Salesforce Agentforce reviews. Allows users to automate responses to sales leads across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 17 Salesforce Agentforce reviews.

Allows users to automate the handling, processing, and management of documents. 16 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 17 Salesforce Agentforce reviews. Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 17 Salesforce Agentforce reviews.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 60 Salesforce Agentforce reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 58 Salesforce Agentforce reviews. Allows users to automate the handling, processing, and management of documents.

As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to identify and resolve issues without user intervention.

Based on 17 Salesforce Agentforce reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 17 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 57 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.

Provides the AI agent the ability to execute tasks without requiring constant user input. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 57 Salesforce Agentforce reviews. Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to schedule and automate follow-ups based on prospect engagement. This feature was mentioned in 17 Salesforce Agentforce reviews.

Based on 17 Salesforce Agentforce reviews. Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.

As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.

Based on 17 Salesforce Agentforce reviews. Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.

Allows users to track and analyze the effectiveness of automated outbound campaigns. This feature was mentioned in 17 Salesforce Agentforce reviews.

Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 17 Salesforce Agentforce reviews. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.

Based on 17 Salesforce Agentforce reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Enables the AI agent to respond instantly to inbound inquiries, improving response times. This feature was mentioned in 17 Salesforce Agentforce reviews.

Based on 17 Salesforce Agentforce reviews. Enables the AI agent to assess inbound leads and determine their sales readiness.

Allows the AI agent to autonomously resolve customer queries without human intervention. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 57 Salesforce Agentforce reviews.

Based on 58 Salesforce Agentforce reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 56 Salesforce Agentforce reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

As reported in 56 Salesforce Agentforce reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Based on 55 Salesforce Agentforce reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 58 Salesforce Agentforce reviews.