Salesforce Agentforce Features

Based on 153 Salesforce Agentforce reviews. Supports configuration using natural language instructions.

Allows users to customize the tone of agent. 151 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 150 Salesforce Agentforce reviews. Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels. 149 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 149 Salesforce Agentforce reviews. Allows customization of agent branding, including visual appearance and conversational style.

Based on 147 Salesforce Agentforce reviews. Equips agents with proactive response capabilities based on predefined triggers.

As reported in 146 Salesforce Agentforce reviews. Facilitates seamless escalation to human employees for complex issues.

As reported in 147 Salesforce Agentforce reviews. Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions. This feature was mentioned in 144 Salesforce Agentforce reviews.

Ensures compliance with data privacy and governance requirements. 145 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 146 Salesforce Agentforce reviews. Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration. 75 reviewers of Salesforce Agentforce have provided feedback on this feature.

Enables interoperability with multiple platforms for unified experiences. 140 reviewers of Salesforce Agentforce have provided feedback on this feature.

Based on 141 Salesforce Agentforce reviews. Allows integration with CRM data to ground agent responses in business context.

Allows users to automate responses to sales leads across various channels. This feature was mentioned in 16 Salesforce Agentforce reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 17 Salesforce Agentforce reviews.

As reported in 16 Salesforce Agentforce reviews. Allows users to automate the handling, processing, and management of documents.

Allows users to automate the process of generating and qualifying sales leads. This feature was mentioned in 17 Salesforce Agentforce reviews.

As reported in 17 Salesforce Agentforce reviews. Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 58 Salesforce Agentforce reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 58 Salesforce Agentforce reviews. Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to identify and resolve issues without user intervention. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 17 Salesforce Agentforce reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 57 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 56 Salesforce Agentforce reviews.

Provides the AI agent the ability to execute tasks without requiring constant user input. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 57 Salesforce Agentforce reviews. Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to schedule and automate follow-ups based on prospect engagement. This feature was mentioned in 17 Salesforce Agentforce reviews.

Based on 17 Salesforce Agentforce reviews. Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.

As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.

Allows the AI agent to tailor outreach messages based on customer profiles or past interactions. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

Allows users to track and analyze the effectiveness of automated outbound campaigns. This feature was mentioned in 17 Salesforce Agentforce reviews.

Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources. This feature was mentioned in 17 Salesforce Agentforce reviews.

Based on 17 Salesforce Agentforce reviews. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to respond instantly to inbound inquiries, improving response times.

As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to assess inbound leads and determine their sales readiness.

Allows the AI agent to autonomously resolve customer queries without human intervention. This feature was mentioned in 57 Salesforce Agentforce reviews.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 56 Salesforce Agentforce reviews.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.

As reported in 57 Salesforce Agentforce reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.

Provides users the ability to automate gathering and analyzing customer feedback after interactions. This feature was mentioned in 56 Salesforce Agentforce reviews.

As reported in 55 Salesforce Agentforce reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Based on 56 Salesforce Agentforce reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.