Salesforce Agentforce Features
Customization - AI Agent Builders (3)
Natural Language Configuration
Based on 153 Salesforce Agentforce reviews. Supports configuration using natural language instructions.
Tone Customization
Based on 151 Salesforce Agentforce reviews. Allows users to customize the tone of agent.
Security Guardrails
As reported in 150 Salesforce Agentforce reviews. Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels. 149 reviewers of Salesforce Agentforce have provided feedback on this feature.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style. This feature was mentioned in 149 Salesforce Agentforce reviews.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers. This feature was mentioned in 147 Salesforce Agentforce reviews.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues. 146 reviewers of Salesforce Agentforce have provided feedback on this feature.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions. This feature was mentioned in 147 Salesforce Agentforce reviews.
Contextual Awareness
As reported in 144 Salesforce Agentforce reviews. Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements. 145 reviewers of Salesforce Agentforce have provided feedback on this feature.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses. 146 reviewers of Salesforce Agentforce have provided feedback on this feature.
API Usage
As reported in 75 Salesforce Agentforce reviews. Allows the use of APIs for advanced agent configuration.
Platform Interoperability
As reported in 140 Salesforce Agentforce reviews. Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context. 141 reviewers of Salesforce Agentforce have provided feedback on this feature.
Automation (8)
Sales Follow-Up
Based on 16 Salesforce Agentforce reviews. Allows users to automate responses to sales leads across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Document Processing
Based on 16 Salesforce Agentforce reviews. Allows users to automate the handling, processing, and management of documents.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Customer Interaction Automation
As reported in 17 Salesforce Agentforce reviews. Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
As reported in 58 Salesforce Agentforce reviews. Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.
Document Processing
Allows users to automate the handling, processing, and management of documents. 58 reviewers of Salesforce Agentforce have provided feedback on this feature.
Autonomy (8)
Problem Solving
Based on 17 Salesforce Agentforce reviews. Allows the AI agent to identify and resolve issues without user intervention.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 17 Salesforce Agentforce reviews.
Adaptive Responses
Based on 17 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Adaptive Responses
Based on 56 Salesforce Agentforce reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
As reported in 56 Salesforce Agentforce reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 57 Salesforce Agentforce reviews.
Outbound Sales (5)
Follow-Up Scheduling
As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization
Based on 17 Salesforce Agentforce reviews. Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution
Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media. This feature was mentioned in 17 Salesforce Agentforce reviews.
Personalized Outreach
Based on 17 Salesforce Agentforce reviews. Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics
Allows users to track and analyze the effectiveness of automated outbound campaigns. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Inbound Sales (5)
Data Enrichment
As reported in 17 Salesforce Agentforce reviews. Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing
Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. 17 reviewers of Salesforce Agentforce have provided feedback on this feature.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 17 Salesforce Agentforce reviews.
Real-Time Engagement
As reported in 17 Salesforce Agentforce reviews. Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification
Enables the AI agent to assess inbound leads and determine their sales readiness. This feature was mentioned in 17 Salesforce Agentforce reviews.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Contextual Response Generation
As reported in 56 Salesforce Agentforce reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 57 reviewers of Salesforce Agentforce have provided feedback on this feature.
Knowledge Base Utilization
Based on 57 Salesforce Agentforce reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support. This feature was mentioned in 57 Salesforce Agentforce reviews.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
As reported in 56 Salesforce Agentforce reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
Provides users the ability to automate gathering and analyzing customer feedback after interactions. 56 reviewers of Salesforce Agentforce have provided feedback on this feature.
Escalation Handling
Allows the AI agent to identify when issues require human intervention and escalate them appropriately. This feature was mentioned in 55 Salesforce Agentforce reviews.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 56 Salesforce Agentforce reviews.





