Top 10 Salesforce Agentforce Alternatives & Competitors

(833)4.3 out of 5

Looking for alternatives or competitors to Salesforce Agentforce? AI Agent Builders Software is a widely used technology, and many people are seeking innovative, quick software solutions with multichannel campaign execution. Other important factors to consider when researching alternatives to Salesforce Agentforce include customer data and user experience. The best overall Salesforce Agentforce alternative is Qualified. Other similar apps like Salesforce Agentforce are Fin by Intercom, Jotform AI Agents, UiPath Agentic Automation, and Vertex AI. Salesforce Agentforce alternatives can be found in AI Agent Builders Software but may also be in AI Customer Support Agents Software or Conversational Marketing Software.

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Best Paid & Free Alternatives to Salesforce Agentforce

Qualified
Fin by Intercom
Jotform AI Agents
UiPath Agentic Automation
Vertex AI
Zendesk for Customer Service - AC
Outreach
Tidio

Top 10 Alternatives to Salesforce Agentforce Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Salesforce Agentforce stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consulting, and Non-Profit Organization Management, and find the best product for your business.

Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

Reviewers say compared to Salesforce Agentforce, Qualified is:

Better at support

Easier to do business with

Better at meeting requirements

Categories in common with Salesforce Agentforce:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Salesforce Agentforce, Fin by Intercom is:

Slower to reach roi

More usable

Better at support

Categories in common with Salesforce Agentforce:

AI Customer Support Agents

Jotform AI Agents

By Jotform

4.4/5

(390)

Product Description

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.

Reviewers say compared to Salesforce Agentforce, Jotform AI Agents is:

Easier to set up

More usable

Better at support

Categories in common with Salesforce Agentforce:

AI SDRs

AI Customer Support Agents

AI Agent Builders

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Vertex AI

By Google

4.3/5

(592)

Product Description

Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based IDE that is included with Vertex AI. It makes it easy to develop and debug ML code. It provides a variety of features to help you with your ML workflow, such as code completion, linting, and debugging. Vertex AI and Vertex AI Workbench are a powerful combination that can help you accelerate your ML development. With Vertex AI, you can focus on building and training your models, while Vertex AI Workbench takes care of the rest. This frees you up to be more productive and creative, and it helps you get your models into production faster. If you're looking for a powerful and easy-to-use ML platform, then Vertex AI is a great option. With Vertex AI, you can build, train, and deploy ML models faster and easier than ever before.

Reviewers say compared to Salesforce Agentforce, Vertex AI is:

Better at meeting requirements

Easier to set up

More usable

Categories in common with Salesforce Agentforce:

AI Agent Builders

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Salesforce Agentforce, Zendesk for Customer Service - AC is:

Slower to reach roi

More usable

Better at meeting requirements

Categories in common with Salesforce Agentforce:

AI Customer Support Agents

Outreach

By Outreach

4.3/5

(3,524)

Product Description

Reviewers say compared to Salesforce Agentforce, Outreach is:

Better at meeting requirements

Slower to reach roi

Better at support

Categories in common with Salesforce Agentforce:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Salesforce Agentforce, Tidio is:

Easier to set up

More usable

Better at support

Categories in common with Salesforce Agentforce:

AI Customer Support Agents

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Salesforce Agentforce, Genesys Cloud CX is:

Slower to reach roi

More usable

Easier to set up

Categories in common with Salesforce Agentforce:

AI Customer Support Agents