Top 10 Salesforce Agentforce Alternatives & Competitors

Top 10 Alternatives to Salesforce Agentforce Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,794)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Salesforce Agentforce, Fin by Intercom is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Salesforce Agentforce:
AI Customer Support Agents

Qualified
By Qualified.com
4.9/5
(1,445)
Product Description
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.
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Reviewers say compared to Salesforce Agentforce, Qualified is:
Better at support
Easier to do business with
Better at meeting requirements
Categories in common with Salesforce Agentforce:
AI SDRs

UiPath Agentic Automation
By UiPath
4.6/5
(7,258)
Product Description
UiPath enables business users with no coding skills to design and run robotic process automation
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Reviewers say compared to Salesforce Agentforce, UiPath Agentic Automation is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Salesforce Agentforce:
AI Agent Builders
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Vertex AI
By Google
4.3/5
(651)
Product Description
Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based IDE that is included with Vertex AI. It makes it easy to develop and debug ML code. It provides a variety of features to help you with your ML workflow, such as code completion, linting, and debugging. Vertex AI and Vertex AI Workbench are a powerful combination that can help you accelerate your ML development. With Vertex AI, you can focus on building and training your models, while Vertex AI Workbench takes care of the rest. This frees you up to be more productive and creative, and it helps you get your models into production faster. If you're looking for a powerful and easy-to-use ML platform, then Vertex AI is a great option. With Vertex AI, you can build, train, and deploy ML models faster and easier than ever before.
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Reviewers say compared to Salesforce Agentforce, Vertex AI is:
Better at meeting requirements
Easier to set up
More usable
Categories in common with Salesforce Agentforce:
AI Agent Builders

Zendesk for Customer Service
By Zendesk
4.3/5
(6,708)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Salesforce Agentforce, Zendesk for Customer Service is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Salesforce Agentforce:
AI Customer Support Agents

Outreach
By Outreach
4.3/5
(3,535)
Product Description
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.
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Reviewers say compared to Salesforce Agentforce, Outreach is:
Better at meeting requirements
More usable
Better at support
Categories in common with Salesforce Agentforce:
AI SDRs

Genesys Cloud CX
By Genesys
4.4/5
(1,525)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Salesforce Agentforce, Genesys Cloud CX is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Salesforce Agentforce:
AI Customer Support Agents

OutSystems
By OutSystems
4.6/5
(1,420)
Product Description
The OutSystems AI-powered low-code platform helps you build enterprise-grade, mission-critical software in a fraction of the time. Now you can use low-code and GenAI to improve and accelerate every part of the software development lifecycle.
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Reviewers say compared to Salesforce Agentforce, OutSystems is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Salesforce Agentforce:
AI Agent Builders

Tidio
By Tidio
4.6/5
(1,879)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Salesforce Agentforce, Tidio is:
Easier to set up
More usable
Better at support
Categories in common with Salesforce Agentforce:
AI Customer Support Agents

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