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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (43.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 1000 Conversations
Fin by Intercom
Star Rating
(3,680)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSalesforce Agentforce
Star Rating
(792)4.3 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 1000 Conversations
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Fin by Intercom excels in ease of use with a score of 8.9, making it user-friendly for small businesses, while Salesforce Agentforce, with a score of 8.0, is noted to have a steeper learning curve, particularly for new users.
- Users report that Fin by Intercom offers superior customer interaction automation (8.1) compared to Salesforce Agentforce (8.5), but reviewers mention that Agentforce's automation features are more robust, particularly in handling complex customer queries.
- Reviewers mention that Fin by Intercom shines in knowledge base utilization (8.5), allowing users to easily access and manage information, while Salesforce Agentforce (8.7) is praised for its comprehensive documentation and support resources, which enhance user experience.
- Users on G2 highlight that Fin by Intercom has a strong score in ease of setup (8.4), making it quick to implement, whereas Salesforce Agentforce (7.8) is noted for requiring more time and effort to configure effectively.
- G2 users report that while both products have good support, Fin by Intercom (8.6) is often seen as more responsive and helpful compared to Salesforce Agentforce (8.1), which some users feel could improve in timely assistance.
- Users say that Fin by Intercom's proactive customer outreach features (7.4) are less effective than those of Salesforce Agentforce (8.2), which is recognized for its ability to engage customers proactively and enhance overall customer satisfaction.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Salesforce Agentforce
Salesforce Foundations
Free
1000 Conversations
Add key features to your existing CRM, available for Enterprise Edition and above.
- 1k Agentforce conversations and leads
- 250k Data Cloud credits
- Sales, Service, Marketing, and Commerce tools
Free Trial
Fin by Intercom
Free Trial is available
Salesforce Agentforce
Free Trial is available
Ratings
Meets Requirements
8.8
2,813
8.2
205
Ease of Use
8.9
2,843
8.1
643
Ease of Setup
8.4
1,455
7.9
613
Ease of Admin
8.6
1,304
8.4
127
Quality of Support
8.6
2,709
8.1
195
Has the product been a good partner in doing business?
8.8
1,301
8.5
128
Product Direction (% positive)
8.8
2,664
9.2
209
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Not enough data
Automation
8.4
203
Not enough data
8.3
205
Not enough data
8.5
196
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Not enough data
Internal Use
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customization - AI Agent Builders
Not enough data
8.1
152
Not enough data
7.9
150
Not enough data
8.2
149
Functionality - AI Agent Builders
Not enough data
8.0
148
Not enough data
7.9
148
Not enough data
8.0
146
Not enough data
7.9
146
Data and Analytics - AI Agent Builders
Not enough data
8.1
145
Not enough data
7.8
144
Not enough data
8.1
145
Integration - AI Agent Builders
Not enough data
8.2
144
Not enough data
8.1
75
Not enough data
8.1
140
Not enough data
8.5
140
Automation
Not enough data
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Autonomy
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Outbound Sales
Not enough data
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Inbound Sales
Not enough data
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Customer Query Resolution - AI Customer Support Agents
7.6
165
8.2
56
7.9
163
8.1
55
7.7
163
8.0
56
8.5
162
8.7
56
8.0
158
7.7
56
Customer Interaction Automation - AI Customer Support Agents
7.4
156
8.2
55
7.9
157
8.4
55
7.9
158
8.2
54
8.3
156
8.1
55
Automation
8.1
159
8.5
57
7.9
156
8.5
57
7.1
153
8.4
57
Autonomy
7.5
160
7.8
56
7.7
160
7.9
55
7.2
156
8.3
55
7.6
158
8.1
56
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Salesforce Agentforce are categorized as AI Customer Support Agents
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Salesforce Agentforce is categorized as AI SDRs and AI Agent Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
11.0%
Financial Services
10.4%
Consulting
6.6%
Computer Software
6.6%
Manufacturing
4.7%
Other
60.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Salesforce Agentforce has no discussions with answers
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