Responsive, formerly RFPIO Pricing Overview

The easy to use import wizard (with fairly accurate auto-mapping), recommendations and fantastic collobaration capabilities make RFPIO the ideal tool / source-of-truth for RFI/RFP, Security Questionnaires and much of our important documentation. Review collected by and hosted on G2.com.

The auto-respond / AI could improve a bit. Review collected by and hosted on G2.com.

Previously, Responsive was able to consolidate the market with an unlimited users and projects model. They now moved away from this and are rapidly shifting to a model of nickeling and diming customers for blocks of 10 (both users and projects), resulting in exorbitant fees in comparison to the value the tool actually offers my company. We have a revolving door of Account Reps as well who are entirely indifferent to our needs and issues. Responsive failed in converting many of their customers to capped entitlements, and has inconsistent pricing and licensing in the market as a result. Other customers are paying comparable fees to my company for 2k+ users vs. the 90 that my company was allotted. The tool is not intuitive or easy to use. Even with 90 users that have been enabled, less than 1/3 regularly use it. And when they do use it, they need help from me to be effective. Review collected by and hosted on G2.com.

Responsive is now considered a legacy content management solution whose AI capabilities pale in comparison to basic ad-hoc GenAI tools that are homegrown. It's also significantly more expensive and less broadly adopted in comparison to the AI tools that can replace it. We've eliminated a lot of wasted time by shifting our resource investments for RFPs away from RFPIO content management, toward GenAI tools that produce better responses with more efficient content models. Do not sign with them longer than one year!! The technology is quickly becoming obsolete in the face of rapid AI evolution. We're on the hook wasting money over the next three years so wanted to share my knowledge with others having similar conversations with Responsive. Review collected by and hosted on G2.com.