Responsive, formerly RFPIO Reviews & Product Details

It fits perfectly at the intersection of what I do best every day: managing complex RFX workflows, coordinating cross-functional contributors, and keeping bid momentum moving forward without creating chaos..

Most importantly the customer support. Right from the day of onboarding, I always have experienced excellent support, the tech support, the management team support for escalations and the day to day ongoing support really stands apart. Especially my CSM- Rajasekaran Pandian, customer friendly, fair and resolves any crisis efficiently. I appreciate the cadence of connect up calls which helps us sort concerns (if any) in a timely fashion, which I find truly amazing. Review collected by and hosted on G2.com.

none, actually. It has completely made by work life easier and effecient. Review collected by and hosted on G2.com.

The onboarding process was very smooth and well-structured. The regular check-ins we’ve received have helped us speed up the experience and start using the different functionalities earlier. I’ve found Responsive to be thoughtfully developed, with clear attention to the user.

The platform performance is remarkable and the AI/Intelligence functionalities being developed and deployed are keeping the pace with the days we live in. Well done! Review collected by and hosted on G2.com.

I believe the reporting functionality could be improved to make it more transparent and straightforward, especially when working with documents in different languages and needing translation services.

I also think that the integration with SharePoint could have ways to allow the user to troubleshoot any connection error - probably a warning message. Review collected by and hosted on G2.com.

I use Responsive every day to do my job, and some of my favorite things about the platform are how easy it is to use and how intuitive the UI feels. I also love the AI engine that helps me draft responses to RFP questions. I can enter a prompt, filter for specific Content Library collections, and with the click of a button, Responsive’s AI drafts verified, content-based, prompt-specific responses to the questions in the RFP. It works question by question, and I can review, edit, and approve/apply answers as it continues generating the rest. It keeps working in the background while I focus on other parts of my job.

I also really like the Responsive Salesforce integration. It lets me connect my projects directly to proposals and qualified opportunities in Salesforce.

Finally, Responsive’s support is incredibly responsive. They’re very open to feedback, and they address issues quickly. Review collected by and hosted on G2.com.

It’s hard to pinpoint exactly what I dislike about Responsive. That said, if I focus on smaller annoyances, the main one is the Recommendations area—the sidebar where I pull Content Library entries into my project—which often defaults to collections that don’t relate to my project at all. I understand that Responsive has project-level settings that can prevent this from happening, but finding those settings isn’t very intuitive, so I haven’t worked it into my project setup workflow. Review collected by and hosted on G2.com.

I like how Responsive, formerly RFPIO, provides quick and good responses that save me time. It's helpful that they have technical information that I don't have, which solves my problem of answering a lot of technical questions. I appreciate the Slack channel where their team can work on my RFP, not just one person. Their use of Slack for communication was really good, allowing for smooth interactions. The initial setup was easy since they quickly opened a Slack channel, communicated what the next steps were, and everything went well. Review collected by and hosted on G2.com.

nothing negative in my experience Review collected by and hosted on G2.com.

Our RFP process was very convoluted and the team was working out of Teams, Sharepoint, and Google Drive. Responsive helps us to streamline the process. Review collected by and hosted on G2.com.

One challenge we've encountered is that the platform can occasionally misinterpret context when similar names are used across different entities, such as a division and a company sharing the same name. In those cases, the AI may generate responses based on the wrong context. We've also found that the quality of AI-generated responses is highly dependent on how well content is organized. If collections, tags, or content structure are not configured properly, response accuracy can be impacted significantly.

That said, I appreciate that Responsive offers content audits and strategic guidance. The team's recommendations on collection structure, tagging, and content organization have been valuable in helping maximize the effectiveness of the platform.

Another common concern is cost. Responsive represents a significant investment compared to some competitors, and organizations evaluating AI-powered response tools may question whether a standalone platform provides enough value over using general-purpose AI tools such as ChatGPT. However, the comparison often comes down to whether a company needs the governance, content management, collaboration, and compliance capabilities that Responsive provides in addition to AI-generated content. Review collected by and hosted on G2.com.

I like the way Responsive stages projects and handles the ingesting of customer's documents, creating a consistent method for managing RFPs with a unified look and feel. The 'Recommendations' engine is impressive; it automatically searches through the library or past projects to find suitable responses to questions, acting like an 'auto find' for the best responses. I appreciate the advanced functionality Responsive offers, which is essential for our needs, making it the most comprehensive RFx response platform I've used. Despite its complexity, once correctly set up, it works really well and provides meaningful responses based on the library content. Advances in the AI functionality are truly impressive in the platform and ensure that responses are well found, well crafted, with high quality and accuracy (free of spelling and grammar mistakes). Review collected by and hosted on G2.com.

I found that the Auto-Respond functionality never worked well previously, but thankfully the Responsive team is implementing more AI functionality to improve this. Also, Loopio, which we used before, was much easier for onboarding teams due to its simpler and better UI/UX, although Responsive offers richer and more advanced functionality, which we need. Review collected by and hosted on G2.com.

We use and love Responsive's content library, AI for drafting and improving content, and project features for responding to RFPs. Review collected by and hosted on G2.com.

The UI is a bit antiquated. I find it's easy to lose track of my place when reviewing responses in RFP projects. However, the different views and filters are a great help.

We are also struggling to complete and export the final version of our responses from Reponsive. We have to do a bit of work outside of Responsive. I wish we could do more formatting of our responses in Responsive. Review collected by and hosted on G2.com.

The Q&A pair structure is extremely intuitive and makes it easy to organize and reuse content across proposals. The search functionality is especially strong - it’s fast, accurate, and significantly more efficient than traditional tools like SharePoint when trying to locate specific answers or past write-ups. Overall, it streamlines content discovery and helps teams respond more quickly and consistently. When we implemented the tool, we nearly doubled the number of RFI responses our team could handle. Review collected by and hosted on G2.com.

There can be a bit of a learning curve upfront (especially for personnel who don't use the tool on a daily basis) when setting up and organizing content to get the most value out of the platform. That said, their support team is world class and is very "responsive" and helpful - they do a great job of quickly addressing questions and helping you optimize how you use the tool. Review collected by and hosted on G2.com.

Responsive is an excellent platform for managing the RFP process with speed and ease. Its user-friendly interface, automation, and collaboration tools save time and improve accuracy, while the content library keeps proposals consistent. The platform is easy to implement, and customer support is always quick, helpful, and reliable. I use it regularly and highly recommend it. Review collected by and hosted on G2.com.

New users may take some time to get used to all the features, and the content library search is not always accurate or easy to use. Review collected by and hosted on G2.com.

Responsive makes the proposal response process so much easier. It automates follow-up, and the AI Draft feature reduces time spent on first drafts. Onboarding was a breeze, and the Responsive Academy is fantastic for learning the software. The user interface is easy to use and is very user-friendly. The integrations into Salesforce definitely reduce duplication of data, and the automatic updates have been fantastic. The overall performance of the software and reduction in labor hours is definitely worth the investment. Review collected by and hosted on G2.com.

Have not found any negative items at this time. Review collected by and hosted on G2.com.