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ProcessMaker

ProcessMaker

4.3
(125)
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ProcessMaker is a simple bpm and workflow software that automates your company's processes and makes them smarter

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ProcessMaker review by Douglas O.
Douglas O.
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"Agile and intelligence BPM system, easy to use, in BRIDGESTONE COSTA RICA is a very important tool"

What do you like best?

How to work the case assignment, in the other hand, the easy tool for create the process and different project in the the tool. Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.Build Your Workflow in Minutes. No Coding. Drag & Drop. Try for Free! Join 1+ Million Users. Pay As You Go. Competitive Pricing. Unbeatable Value. #1 in Google Marketplace. Try it for Free. Save Time and Cost. Drag, Drop and Go. Services: Scalable, Cloud Based, Mobile Apps on the move.t is meant to improve order, insight and efficiency of the collective workflows that make up any given business process. BPM is meant to reduce any chaos within those collective workflows that make up a process and eliminate ad hoc workflow management.

What do you dislike?

It's a bit hard, compare with BizAgi for example the front end its more complicated. BPMS generally supports activities ranging from business rule management to user communication to analytics. Intelligent BPMS, or iBPMS, offers next-generation capabilities such as adaptive analytics and advanced collaboration tools.

Recommendations to others considering the product

I dont have recommendation for the team of processmaker , is a very good product. We used old versión but is very good

What business problems are you solving with the product? What benefits have you realized?

The paper flow, i create flows digital and save paper and more.Workflow automation software that lets you create an unlimited number of automated business applications.

Employee Onboarding

Vacation Request

Purchase Request

Travel Reimbursement

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ProcessMaker review by Angelo G.
Angelo G.
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"Great product, intuitive interface and great support"

What do you like best?

The best part about using Processmaker is the intuitive user interface which not only looks great but is easy to use. There is also a lot of great documentation online which helps whenever you run into difficulties. The support team are very good and not only do they respond quickly when a problem is logged, but they keep in touch until the issue is fully resolved.

What do you dislike?

Testing processes is very difficult in Processmaker. While dynaforms have the view function which is useful for testing javaScript, their is no easy way to test and debug php triggers. The only way to test them is to actually start the process and see if the triggers work, which is time consuming. Errormessages also leave a lot to be desired, as the "whoops, looks like something went wrong" provides no useful feedback.

Recommendations to others considering the product

While it is very simple to start making processes, some coding skills will eventually be required. Luckily, processmaker provide a wealth of great documentation, and reading through as much as you can will help in building powerful processes

What business problems are you solving with the product? What benefits have you realized?

Currently, the company is using processmaker to get rid of paperwork involved in business admin processes, and speed up the flow of a process from one user to another, while making it easy for users to operate the programme.

We are also trying to ensure that best practices are followed throughout the company, and processmaker helps us as it makes it easy to track cases from start to finish, and allows us to see which users did what very easily.

What Business Process Management solution do you use?

Thanks for letting us know!
ProcessMaker review by Juan A.
Juan A.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Most Friendly User and powerfull Bpms"

What do you like best?

The thing that I like best, is very easy to use, and I have done very powerfull processes, with a lot of integration with many external tools

I Would like in the future still working with Pm bpms and maybe work directly with ProcessMaker, I think this bpms has a lot of cappabilites that another that i have tested never will have.

What do you dislike?

The only thing that I dislike from ProcessMaker is that so many companies from my country think that is complex because the code that need to be writen, but it is bullshit because the code that processmaker need to be usefull and powerfull is very little

Recommendations to others considering the product

The only thing that you have to do is implement again, a for non programmer/technic user give them some tools or options to automatize some triggers or optiosn, like in PM 2.x in dynaform a normal user, could select some Js events without write a single line of code

What business problems are you solving with the product? What benefits have you realized?

I have done insurance company process to give credits to the clients

A University travels plan to postgrade students

A Very complex PQRS process for an important Public Company

I have done a Lawyer control systems for a full documentation and step by step that an investigation process for a public company

I have integrated processmaker with some external companies tools like (472 currier company, Andescd certify company, TestAmerica tesavit. etc) .

I have some powerfull plugins, to write and read Excel docs, To select XY pos to sign a pdf document, plugins with utilites to have very very low code.

ProcessMaker review by Jan A.
Jan A.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

" Very interesting and a very complete tool"

What do you like best?

The variation of tools that it has, the utility it generates for the company and order.

ProcessMaker is a cost effective and easy to use open source business process management (BPM) or workflow software application. It generates an excellent order in topics of requests, with which it can help to have a better address as a company.

I also like very much the flow diagram that has when performing a function in terms of bosses and positions, by who must pass before the other person

What do you dislike?

Response time only but it is more part of the company.

What I do not like about the tool, a little development that developers have to generate when implementing a new text box.

I do not like much the process that involves the creation of a page for the theme of text boxes, when working with artificial intelligence is very complicated

Recommendations to others considering the product

If you would recommend the process, because it is an excellent order to know about the requirements, projects, requests and results diagrams for the authorization

What business problems are you solving with the product? What benefits have you realized?

If by ProcessMaker I generate incidents, requests, are of access or projects which follow a flow that helps me create an order for things.

I have solved many incidents, regarding issues in which projects, maintenance, tickets and A3 are involved. Which arrive to my person after having gone through a series of approvals verifying that everything is correct.

ProcessMaker helps a lot when it comes to having an organization that is derived from a family tree to be able to give the necessary revision to each case

ProcessMaker review by Edgard E.
Edgard E.
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"The Solution we were looking for our enterprise"

What do you like best?

Its the easy to use interface, and the vast number of things we can create to bring the old way of doing things in to a much modern and user friendly environment, fast communication, data reporting tools to make our workflow available for other reviewers, since its based on common programming languages theres a number of opportunities to achieve web based operations as well as track a process to report other users their progress.

What do you dislike?

So far we´ve encountered everything we looked for in the software, so really no deslikes yet, we would like to be able to delete cases or restart the case counter, but this may be a solution we are yet to find since we are just getting started to use the software.

Recommendations to others considering the product

Read the documentation there´s a lot of examples there, as well as a great community of users who help each other.

What business problems are you solving with the product? What benefits have you realized?

We´ve translated an audit process from sheets of paper and phone calls, to a web based form with e-mail interactions wich has proven to be far more efficient.

Among the benefits we´ve encountered, the fast report of to-do cases vs. completed cases with just a few clicks, the easy to look documents from the users responses and plus, we can notify anyone from the case opener to the management about our progress.

ProcessMaker review by Vimal T.
Vimal T.
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"Needs improvement"

What do you like best?

Manual Workflow was time consuming and to get all Approvals and consolidate those was itself a big task.

But after Processmaker the Workflow took very less time as users in different part of the globe who needs to Approve was able to do it easily and Processmaker seemlessly captured all Approvals in one single page

What do you dislike?

Processmaker takes too long to Load.

Parallel Approval creates problem

Auto Posting Functionality sometimes did not work properly..

Recommendations to others considering the product

There maybe process that may require Multiple Approvals or Parallel Approvals in those cases the Alert email we set maybe triggered due Auto Posting issues and Multiple Records maybe created for a single Case

What business problems are you solving with the product? What benefits have you realized?

The Manual process which consumed time and affected production has now been reduced greatly after Automating the process through processMaker

ProcessMaker review by Peter W.
Peter W.
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"This is the best software to digitalize your work process"

What do you like best?

I have to say "This is the best software to digitalize your work process". I am using it to help us control our work process and help our client to place/track order more convenient. We are in a traditional industry. We are using process maker to digitalize our working process. We are now using it to generate an online placing order system. Because all our products are customized, we really need a flexible system that we can build a process to help our clients to specify all details before placing order. Process maker is the perfect option!

What do you dislike?

It is hard to say. It works perfectly for me and my clients. If I have to propose a suggestion, maybe it can improve on multi-language user interface?

Recommendations to others considering the product

Processmaker is definitely the best solution for business that needs flexibility and customizes process control.

What business problems are you solving with the product? What benefits have you realized?

We are using it for our clients to place the order online. We are traditional industry and provide non-standard products. we really need our client to specify all their requirements before placing order. Process maker is the perfect solution for this problem!

ProcessMaker review by Daniel  M.
Daniel M.
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"amigable, pero con muchos errores"

What do you like best?

es una plataforma amigable y facil de usar. revisar la trasabilidad de los procesos es muy buena

What do you dislike?

el proceso se nos daña con frecuencia cada que se hace una actualización de la version de process maker. os KPI´s no funciona adecuadamente. en la licencia standar los tiempos de soporte son muy largos y las fechas que se le asignan a los casos no son los reales.

Recommendations to others considering the product

entender muy claramente para que se requiere la herramienta ya que no es apta para cualquier proceso cuando se está en la licencia standar

What business problems are you solving with the product? What benefits have you realized?

es la herramienta principal del negocio, por lo que es importante la confiabilidad de la misma. hemos logrado organizar el proceso y optimizar tiempos en las transacciones. l

ProcessMaker review by Omar M.
Omar M.
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"Easy workflows designer and simple manage to use"

What do you like best?

It is an easy and friendly software that you can be to use, because is a web application. You can design simples form and set quickly process into of enterprises.

you can manage groups and user and allow user to create and edit process diagram, you can configuere the send email step by step process. the processmaker is a very safe to access trhough by internet. You can acces from multiple System operative such as android, mac, windows , linux, etc.you can get a easy report of stadictics.

What do you dislike?

It's very slow when you have a lot user connecting to workflows, may be the connection to cloud. in the report's section not is very easy to prepare and configure into web application, sometimes is very complicated for to integrate with other apps, such as SAP b1 and internal apps .

those are the most important points that I did not like.But not are not serious.

Recommendations to others considering the product

well is very difficult to describe an other recomendation because is very complete software,

etc.

What business problems are you solving with the product? What benefits have you realized?

with processmake we has resolving a lot issues, we can set automatically each process.

The main problems that was solved with the purchasing process since previously everything was handled by email and excel, the processes were very delayed and complicated for their search, the errors were many when the requisitions increased, it was a chaos .But processmaker solves the problem by organizing the flow of purchases and obtaining better results for analysis of purchases, the best manage of suppliers, etc.

ProcessMaker review by Sivakumar K.
Sivakumar K.
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"Simple yet a powerful BPM platform."

What do you like best?

Processmaker is simple to use and let's us create simple workflows in a couple of days, even in few hours. At the same time it has powerful capabilities that let's us create enterprise grade applications with systems integration. The plugin based service oriented architecture is what I like the most which let's enhancing the platform with additional capabilities without affecting the core functions.

What do you dislike?

The version upgrade process is not that simple. We have to test all the workflows to ensure they are not broken by the version upgrades, especially when we have custom plugins and APIs.

The user interface look & feel is outdated. Eventhough it is UI is responsive, there could be some more improvement to modernize the look and feel.

The mobile is works fine for the basic workflows and dynaforms. But it is buggy when you have more complex dynaforms and custom javascript/JQuery implementations.

Recommendations to others considering the product

Try out a few other BPM software and compare the features. Procemmaker gives you the value for money. It has most of the features that are expected in a standard BPM framework at a discounted price.

What business problems are you solving with the product? What benefits have you realized?

We do have a lot of paperwork at our manufacturing plants. The primary goal is to replace those paper based inefficient, laborious processes with workflows in Processmaker.

We use Processmaker to drive workflows of the other enterprise applications using the end points to initiate and perform the workflows in the backgroud while the users interact with a custom user interface.

ProcessMaker review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"I think ProcessMaker is a cost effective and easy to use open source BPM."

What do you like best?

A user can use Dynaforms to design many forms they want, and the Action by Email function is also very convenient for an organization to use internally.

What do you dislike?

As a application for local governments in Australia, ProcessMaker should be compatible with other BPM applications by improving user interface, and integrating with Rates and building areas.

The Dynaform should be able for a front-end developer to design its framework(accepting both jQuery UI and bootstrap ui).

Since the ProcessMaker uses bootstrap as front-end frame, it should provide some update for clients to update the libs and js files to keep the form up to date.

Recommendations to others considering the product

It is a good product for digitizing current business process.

What business problems are you solving with the product? What benefits have you realized?

Transfer paper forms into Digital forms and ask PM to handle the process on the back. The processmaker we are using contains staff onboarding process, project changes request, internal catering and etc.

I think ProcessMaker solved the problem where it allows us to change the business request dynamically.

ProcessMaker review by Administrator in Banking
Administrator in Banking
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"ProcessMaker: An impressive BPMS Platform"

What do you like best?

I love the reliability and ease of development on the platform, the platform is soo simplified that you don't need to have a deep knowledge of programming to develop processes.

The support system is also top-notch, we can readily contact the support team for resolution of challenges we encounter in the use of the product

What do you dislike?

We recently encountered some compatibility challenges during the upgrades from 3.2 to ProcessMaker 3.3 which caused availability issues and dissatisfaction of our users. Also, for developers, we are forced to use too may plugins for compatibilities with our internal system.

Another issue we encounter is the swap of information when mobile users using the upgraded version approve on a process initiated on a later version of the platform

Recommendations to others considering the product

I highly recommend ProcessMaker. But you need to work on reducing the need for exteral plugins

What business problems are you solving with the product? What benefits have you realized?

ProcessMaker helps my organization automate all our manual process in a cost effective manner.

ProcessMaker review by User in Computer Software
User in Computer Software
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"Easy to use and understand."

What do you like best?

It helps a lot with follow-up and delivery. Drawing is easy (has an intuitive editor), the flowcharts look neat and easy to understand. Training new people to create the flowcharts takes no time. It has helped us finding some bottlenecks we have in our structure, helping us improve delivery times. The pre-defined templates help a lot creating the flowcharts faster; there are different sets of symbols that we can use to suit the different purposes of our flowcharts. All you need to do with the pre-defined templates is modify a few things, enter the data so it can suit the needs. A great feature it has, and works a lot with the follow up is the email notification system. For example, when there is a new task assigned to a person, that person receives an email notifying that there is a new pending task.

What do you dislike?

Sometimes when you drag an item, it takes a while to respond. For the users it is a bit hard to change who has assigned a task when the person who was responsible for that task leaves the company.

Recommendations to others considering the product

Just use it; it will save you lots of time.

What business problems are you solving with the product? What benefits have you realized?

Automation and Dashboard creation. From a request from the user, approval of supervisor to development. In addition, something that we call change control, it has used to request a change in a process, close some audit findings by looking at the root cause. A different use for the tool is for migration purposes, in other words, dataflow is used for almost everything in the company.

ProcessMaker review by Susan H.
Susan H.
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"ProcessMaker Recommendation"

What do you like best?

The flexibility to use APIs to retrieve/update information easily makes the form management a very useful tool.

What do you dislike?

Management/creation of process is clunky. Developer needs to be agile in use of this and other tools to have effective development cycle. No security in designer - all workflows open to all developers - no segregation requires tighter controls on granting developer access.

Recommendations to others considering the product

Easy to create integration with other systems via APIs. Form creation is easy. Having to types of processes (web form and event driven) is extremely useful.

What business problems are you solving with the product? What benefits have you realized?

Not used in production yet but plan to automate process for receiving and processing paper forms with autofill for retrievable data from our Student Information System.

ProcessMaker review by Van B.
Van B.
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"A quality management tool to implement BPM Solution"

What do you like best?

1. The user interactive Interface is very easy to use. This makes the whole BPM and workflow design process so much easier, every one can design a business process themself. It is easy to go functionality, anything you want is one click away.

2. The preview function makes it easy to view the form as one designed it. This makes you have a overal preview before completing the process.

What do you dislike?

Document: I can't choose many items in the same time to download them. One more thing, The features on free version are limited, maybe should have more show users can asscess the product exacty before deciding buy the enterprise version.

What business problems are you solving with the product? What benefits have you realized?

We were automating the personal loan origination process. We have had tremendous benefits. The process was largely manual where the originator had to take manual forms to an operator who was far over 100km away. Besides, we can show the performance of all employee any time we need, we can change criterias flexibly so that the report can be displyed graphically.

ProcessMaker review by Ira M.
Ira M.
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"Good product, Excellent training and support! "

What do you like best?

The user interface is very clean and easy to use. The application features a drag and drop form builder that makes creating complex forms very easy to do. We opted for the in-person training which helped us immensely. There is a large amount of sample code in their wiki to help get started. Their support staff is probably one of the best I've ever had to work with.

What do you dislike?

There will be a large learning curve to get started using some of the advanced features. In order to do some complex processes it requires a knowledge of coding (PHP, Javascript), some training and exploration. I've spent a number of days perusing their wiki and forum to get some additional guidance on certain topics.

Recommendations to others considering the product

I would recommend trying the evaluation version and having a few processes in mind to get started. I would also recommend the in-person training they offer as well.

What business problems are you solving with the product? What benefits have you realized?

We are converting a number of manual processes from paper to electronic forms. We have seen a reduction in errors, forms submitted with missing information and overall speed of delivery.

ProcessMaker review by Joy K.
Joy K.
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"Process maker is an awesome Business process management tool"

What do you like best?

The tool fully integrated with LDAP, allows companies to simplify their business processes through an easy to use designer interface where all processes are modeled.

It also allows integration with email.

Status of all pending tasks feature allow for easy tracking.

The tool allows document uploads and among other nice features with good intuitive reporting and dashboard feature

What do you dislike?

The modeling feature and designing of task to publishing can be made more flexible with available libraries to make the process modelling much easier and efficient

What business problems are you solving with the product? What benefits have you realized?

1.Its able to make process tracking more efficient

2.Paper usage is reduced

3.It allows for automation other supplementary business processes

ProcessMaker review by Adrian W.
Adrian W.
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"Cloud-based solution suitable for rapid application development "

What do you like best?

ProcessMaker in version 3.xx is very mature solution with following highlights:

- a wide range of standard functionalities included

- endless customization of process implementation/development up to users needs

- very reactive and helpful support

- very rapid development process

- very good documentation

- good reporting capabilities

What do you dislike?

As main goal was to integrate solution with GSuite package, we could not adapt UI of ProcessMaker to be in line with other GSuite applications UI structure. But anyway users could adapt very quickly.

Platform upgrades force testing of the previously developed application in order to verify correct operation in the new version

Recommendations to others considering the product

Platform technical implementation and integration and good business analysis of processes to be automated is key point to achieve success.

What business problems are you solving with the product? What benefits have you realized?

Process automation via ProcessMaker cover all areas of modern company: Finance, HR, RnD, Quality, Maintenance, IT and others depend on user needs.

ProcessMaker review by Gary B.
Gary B.
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"ProcessMaker is a great BPM system."

What do you like best?

ProcessMaker is easy to customize and tweak to your needs. Support is very responsive. Really nice product to use, our users have no trouble using it on a daily basis.

What do you dislike?

Since it is so customizable upgrading to the latest release can be challenging - sometimes the next point release requires a different version of PHP or Apache and that can cause some issues. Also since each release has a lot of tweaks and updates you have to really test everything on a test server first.

Recommendations to others considering the product

Give it a try! The community edition is FREE!

What business problems are you solving with the product? What benefits have you realized?

Just making internal business processes more efficient. Instead of emailing spreadsheets or pdf's around we now use ProcessMaker for several different processes, which also gives us an audit trail and visibility into the track of a workflow.

ProcessMaker review by Afolabi F.
Afolabi F.
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"Very impressive"

What do you like best?

Process maker is a workflow solution which can be customized easily to meet business needs. It can also be easily integrated with financial systems.

What do you dislike?

- The language used in writing forms is a bit complex.

- Sometimes cases are duplicated with the same case ID.

- Sometimes the number of cases show near the inbox icon does not match the number of cases available in a user's inbox

Recommendations to others considering the product

It will eliminate the use of memo approval forms by creating a digital signature for approvers.

What business problems are you solving with the product? What benefits have you realized?

It provides eliminates the use of paper approval forms by creating a digital signature for users

ProcessMaker review by Fernando G.
Fernando G.
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"Great tool to gain efficiencies and visibility"

What do you like best?

I like how flexible the tool is to create any process you can think of. I also like how you can make workflows trigger other workflows.

Email approvals is also a really neat and helpful feature.

What do you dislike?

The more sophisticated features need professional services

Also, the workflow diagram needs a more modern design

Recommendations to others considering the product

ProcessMaker is a great tool to automate and streamline processes. Everyone one of their teams are very helpful. From the sales team helping you understand the products capabilities, to the professional services team helping you build the processes.

I would recommend, depending on the complexity of your processes, that you allow a reasonable implementation period. Also check your IT requirements to avoid any delays.

What business problems are you solving with the product? What benefits have you realized?

Process visibility, clarity, and all communications and documents kept in one place.

We have been able to streamline processes

ProcessMaker review by Anaïs L.
Anaïs L.
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"Study Process Maker to create workflow"

What do you like best?

- Easy to use and create fast workflow with communication between our existant apps

- Largest possibility to create : you think to something it's possible to do it !

- Easy to get data with mysql

- Access to many developper with PHP, javascript and MySQL

- The contact with the team of ProcessMaker who are helpfull

What do you dislike?

The user interface not userfriendly to my mind but it's possible to pass with our own interface

Recommendations to others considering the product

I recommend ProcessMaker for easy to use, accessibility languages (PHP, MySQL, javascript), the fixing and helpfull team.

What business problems are you solving with the product? What benefits have you realized?

With ProcessMaker we will get fastest to data processing, a better user experience thanks to smart forms communicate with our data, get statitics and know for each process the steps passed.

ProcessMaker review by Emerson V.
Emerson V.
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"Processmaker use experience"

What do you like best?

The learning curve is low, and they can build processes in relatively short times.

There is good documentation available

What do you dislike?

The version changes are not handled properly, several bugs appear that affect the implemented processes.

It's a headache to update.

It does not handle adequate versioning of the processes

Recommendations to others considering the product

It is a good tool to implement BPM in an organization. Eta in constant evolution and that guarantees its sustainability over time, also its price is very competitive.

What business problems are you solving with the product? What benefits have you realized?

They implemented the financial processes, they dismuyen the time of execution of the processes and otpimizan the resources (time, paper, etc)

ProcessMaker review by Wilhelm S.
Wilhelm S.
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"The right product to the right time"

What do you like best?

As a Transformation Methodology Director every division of our business has its own special requirements and historical structures. The guys on the ground do not need a tool what fixes their process issues, they need a platform to first visualize the practice, think about and try different criteria of next workflow steps and play themselves through the process with the knowledge, that they have to run the very same workflow through over and over again. ProcessMaker was the best piece of software I used so far to get a process minded culture started in our company and sustained through out the journey of transformation.

What do you dislike?

Nothing so far. We are testing the different language packages now.

Recommendations to others considering the product

Tell the transformation story about a journey where you also need support gear along the way.

What business problems are you solving with the product? What benefits have you realized?

The main problem I could solve is the often faced situation of process on paper but practice without measurable performance data. ProcessMaker helped to reduce the time to market of our Product from 208 down to 81 days by simply letting the team leader work together across the units and experiencing simple process flows and decision criteria. Suddenly the controller understood that their value add is not to control but to shorten the lead time against the agreed targets. Now the Business sees himslef as Process owner.

ProcessMaker review by Rodolfo A.
Rodolfo A.
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"Powerful software for the big and small"

What do you like best?

It has a great open source community that can help you build pretty much all you can dream of. The enterprise support and features allows you to do it pretty damn fast. The APIs are straight forward and can easily integrate with everything I've made so far.

What do you dislike?

The installation requires some fine tuning and certain knowledge of the Apache Web Server. The front end had a few missteps with certain web browsers on https, it works better (nut not perfect) these days.

Recommendations to others considering the product

It has all the features and benefits from other BPM Solutions, in a more compatible platform (LAMP). The APIs are a great tool to integrate with third party software.

What business problems are you solving with the product? What benefits have you realized?

Build a powerful back-end thanks to the APIs, and pretty nice front-end to build and publish forms.

ProcessMaker review by Josh S.
Josh S.
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"Complicated tasks"

What do you like best?

ProcessMaker is a feature-rich, yet over-complicated software. You can automate and setup many tasks for business use, and my favorite feature is that you can sync with Windows Active Directory. Their support team is willing to help sort our problems, though most of the known issues are tracked in the Bug Report.

What do you dislike?

ProcessMaker seems to go down every time a new update is released.

What business problems are you solving with the product? What benefits have you realized?

We handle our Purchase Order management with ProcessMaker and have been able to organize all of our data.

ProcessMaker review by Administrator
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"Useful but buggy in advanced features"

What do you like best?

The workflow logic is quite powerful and there's a lot you can customize.

What do you dislike?

Many features such as the mobile app, taking action by clicking a link in an email, and even basic case flow have significant bugs. I have 8 confirmed bug tickets open with ProcessMaker all of which are over 7 months old. ProcessMaker can also be very slow in places. Submitting a form usually takes 30 seconds and doesn't show any loading icon, which confuses users.

Recommendations to others considering the product

Be prepared for doing a lot of the work yourself and discovering a lot of bugs. This is mainly if you want to use anything beyond the most basic features.

What business problems are you solving with the product? What benefits have you realized?

We automate business processes such as purchase orders and HR hiring processes with ProcessMaker. We upgraded from a paper system and it's definitely faster than that.

ProcessMaker review by Mark J.
Mark J.
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"Drive consistency and quality by replacing your manual processes with ProcessMaker"

What do you like best?

ProcessMaker enabled me, as a business user (not developer), to rapidly deploy workflows to replace some of our manual processes.

What do you dislike?

ProcessMaker still has it's limits once your processes have matured to a certain point.

What business problems are you solving with the product? What benefits have you realized?

We used ProcessMaker to help drive consistency across our global service delivery teams, by replacing our manual processes with workflows.

It also enabled us to capture data through-out our process, which we've integrated with our Analytics tool unlocking the ability to provide insights into process performance.

ProcessMaker review by Administrator
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"Smoothly create an online process with webforms, notifications and approvals"

What do you like best?

The PM service team provided outstanding support and assistance. From design and development to testing and release, they were very responsive and super helpful at every step of the process.

What do you dislike?

This product is extremely flexible, which is great, but also has a bit of a learning curve. Luckily, they provide training and have a collection of demonstration videos and tutorials.

Recommendations to others considering the product

They have a rich library of resources at wiki.processmaker.com which can be helpful in determining if the features PM provides are a match for your needs.

What business problems are you solving with the product? What benefits have you realized?

We have automated a form based process that requires comments and approval from multiple departments. We were looking for greater efficiency and transparency throughout the entire process which ProcessMaker has provided.

ProcessMaker review by Angel Tomás G.
Angel Tomás G.
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"Wonderful experience with ProcessMaker"

What do you like best?

I've found a great tool to automate the work flows at my company. It is very flexible and online documentation helps a lot to start implementing it. It is totally recommendable for those companies that are looking a way to improve the efficiency of their processes.

I like ProcessMaker because makes your life easier as process leader, since it almost doesn't require programming knowledge / experience to launch a workflow in production.

It offers a good mechanism for users/group management, so permissions and roles are very easy to control.

What do you dislike?

One of the disadvantages is the limited reporting capability at the open source edition.

After release 3.1, now it has a reporting tool very useful. So, reports can be otained much better and easier than previous version.

Recommendations to others considering the product

It has a open source edition that you can use to test the tool and start making simple implementations.

Even when is using Apache,Mysql it has an excellent installation wizzard that put everything in place.

What business problems are you solving with the product? What benefits have you realized?

At SDI ProcessMaker is helping to automate the requests for payments, purchasing, customer credits application, IT service desk, personnel absences (vacactions), facilities maintenance requests.

ProcessMaker review by Obumneme O.
Obumneme O.
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"Workflow Automated and Simplified"

What do you like best?

You can use ProcessMaker to automate and simplify rigorous processes that are carried in your company. The system allows you to drag and drop without much hassle. It doesnt require much programming.

What do you dislike?

It doesn't allow programmers to write their codes in other programming languages as the system is written on gulliver.

Recommendations to others considering the product

I believe ProcessMaker will add efficiency to companies hoping to automate their workflows.

What business problems are you solving with the product? What benefits have you realized?

Worflow Automation. It has increased efficiency within the company

ProcessMaker review by Edgardo Enrique C.
Edgardo Enrique C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy and Flexible. Keys to Success Implementation"

What do you like best?

Processmaker let us build Proof of Concepts fast, reliable and with rich interfaces that customers and users love.

What do you dislike?

At Dynaform level, it would be nice to have easier field validations.

Recommendations to others considering the product

If your Company needs to deploy an application right away and your approach should be delivered in weeks instead of months or years due to standard software development, Processmaker is the right choice.

What business problems are you solving with the product? What benefits have you realized?

R&D processes

Procurement

Field Operations with mobile experience (Online/Offline).

Benefits:

Government regulations accomplished and well documented

Centralized Purchases enable better prices to get products.

Avoid material stealth and monitor every operator in field.

ProcessMaker review by Internal Consultant in Banking
Internal Consultant in Banking
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"The Dawn of Business Process Automation"

What do you like best?

-Use of various validations on the dynaform controls helps in the reduction of reworks and elimination of non-value adding manual tasks.

-Ability to obtain accurate process metrics and set Service Level Agreements (SLAs) helps in tracking and realizing the benefits.

What do you dislike?

-Under the designer view, the process flow appears disjointed and can therefore not be used for presentation purposes without using additional applications i.e. Ms Visio which is more presentable in displaying and end to end process.

-Dynaforms can not be printed independently without having to capture screenshots

-It is not possible to preview an uploaded document without downloading it

Recommendations to others considering the product

ProcessMaker provides a comprehensive enterprise-class platform to design, deploy, and manage business processes. It provides speedy business transformation in an agile manner. And it sets the grounds for a Center of Excellence

What business problems are you solving with the product? What benefits have you realized?

-Improved turnaround time

-Reduced error rates

-Reduced handoffs

-Elimination of non-value add tasks

ProcessMaker review by Amadeus P.
Amadeus P.
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"Processmaker is the easiest BPM software to use and configure."

What do you like best?

It is easy to create web forms, then associate the webforms to a certain task in the BPM designer. You can put on triggers, before and after loading a particular task, and many other features even in the Community Edition. You can create permissions to disallow/allow users to access specific levels in a given case. The templates are used to generate output documents not to mention you can define input documents of any type. The case tracker is an awesome feature and is present in the Community Edition.

Installation is the best among BPM software, is simple enough to install and doesn't need any heavy dependency like the application server common in Java-based applications, i.e., jboss or Tomcat. It only needs the HTTP server, PHP and MySQL(additional databases for the enterprise version) light enough on the server side. With ProcessMaker, you won't be presented with so many software packages to download and install, unlike what we saw in Nintex. It is just the BPM software for you to install, configure and use.

ProcessMaker is kind enough to provide the Community Edition of their software with some of the most important features available. This edition is useful for testing and even for production given that you have to support it yourself and if you have the IT personnel to maintain it.

Lastly, there is the Mobile Edition also available for the Community Edition. This is the major feature that allowed me to decide in using ProcessMaker.

What do you dislike?

PHP Language, but I can live with it. I also hope that we do not need to enable to debug a process in order to get the pin code to allow case tracker access.

I would like to emphasize on the importance of the Community Edition, I hope they will continue to provide this edition.

Recommendations to others considering the product

If you'd like a BPM software that is easy to configure, ProcessMaker is for you. Tried Bonita BPM, but find it very difficult to create a working workflow, while ProcessMaker's features such as the web form(dynaform) and the BPM designer is easy enough to integrate.

What business problems are you solving with the product? What benefits have you realized?

Submissions of prospect customer's data for validation. A team who validates the data will either reject it and send it back to the agent or approve it for submission to another third party.

ProcessMaker review by Paolo L.
Paolo L.
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"Great product, intuitive interface and good support"

What do you like best?

Processmaker is quite intuitive user interface with looks good and easy to use. The Dynaform should be able for a front-end developer to design its framework. There is also a lot of documentation online which helps whenever you run into difficulties and the support team are good.

What do you dislike?

Dynaform are easy to create but it's hard to have custom interface. The text editor (on trigger or on javascript editor). Hard to debug. Error message are not enouth to solve problems. When we use the cloud version, we don't have access of data.

What business problems are you solving with the product? What benefits have you realized?

Our clients use processmaker to create prototype request, quality report process and incident report management

ProcessMaker review by Oghenetega E.
Oghenetega E.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Processmaker has been an effective Workflow for my organization"

What do you like best?

The ease at which cases are routed and simplicity of use, it has effectively helped managers and stakeholders to manager and monitor progress of tasks asigned

What do you dislike?

I feel processmaker can be made to be customized to fit each organisation, the user interface can be better also

Recommendations to others considering the product

It is easy and simple to use

What business problems are you solving with the product? What benefits have you realized?

Project management and analysis.

It has assisted to effectively manage expectations and deadlines.

ProcessMaker review by Candra B.
Candra B.
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"Powerful Maker of Complex Process"

What do you like best?

Many features like, the automation process, SLA report, ease of use, and the Integration with many Web services.

What do you dislike?

I think the diagram process designer need to be improved for creating the process smoothly

Recommendations to others considering the product

I think the diagram process designer need to be improved for creating the process smoothly

What business problems are you solving with the product? What benefits have you realized?

We recreated the manual process to ProcessMaker so we can monitor where the bottleneck is for each manual Process

ProcessMaker review by Roderick  C.
Roderick C.
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"ProcessMaker good tool to automate your processes"

What do you like best?

You can develop what you want within the platform and connect with quite a few platforms, and it's very easy to use

What do you dislike?

That if you modify a PMT_table in PhpMyAdmin it stops working in processMaker,

Recommendations to others considering the product

Easy to use and understand, to automate your processes

What business problems are you solving with the product? What benefits have you realized?

Automate any process and we can develop very easy reports and know what are the losses and gains within the company

ProcessMaker review by Erik R.
Erik R.
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"Excellent Process Tool"

What do you like best?

The best is the diagrammer and the integration with the form for the user. The way you use workflows for notifications and the ease of integrating more subprocesses into the process

What do you dislike?

It should be better in its way of visualizing the tasks performed in and the missing ones since there is no way to visualize all the cases at managerial level without having direct participation in the process and the incorporation of the model should have greater flexibility to enter a standardized model

What business problems are you solving with the product? What benefits have you realized?

Construcción de procesos de negocio para ayuntamientos, radiodifusoras, areas de seguimiento de proyectos, areas de tickets. etc.

ProcessMaker review by User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Review Process Maker"

What do you like best?

I like the way it orders and Simplifies, the way to make purchase orders, in addition to keeping a real time control of how is the approval status by the persons in charge of approving the purchases.

What do you dislike?

What I do not like, and that perhaps is the internal order of each company, is the time of approval, since it has so many cases in its approval tray that it does not know how to prioritize the approvals of the purchase orders.

Recommendations to others considering the product

It is easy to use and interaction, minimizes time, creates a history of approved orders and also benefits when ordering your processes.

What business problems are you solving with the product? What benefits have you realized?

The problems that we are solving are control and approval of purchase orders with our suppliers, because we have a faster flow of approvals and the time of purchase has really improved considerably

ProcessMaker review by Gbenga O.
Gbenga O.
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"General review"

What do you like best?

The user interface is far better in Process maker 3.X than in process maker 2.X

What do you dislike?

I am able to search an view processes that i have nothing to do with when using advanced search. This is not really safe as i have access to information that i shouldn't like documents attached to the cases

Recommendations to others considering the product

Restriction of process you can view

What business problems are you solving with the product? What benefits have you realized?

Process Automation

ProcessMaker review by Olivier L.
Olivier L.
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"HTTPS problems"

What do you like best?

The speed to create processes and dynaform. Easy to create plugin and add features. User gestion. We don't have to take time to setup autorisations.

What do you dislike?

The text editor (on trigger or on javascript editor). Hard to debug. Error message are not enouth to solve problems. The PHP version is old. Dynaform are easy to create but it's hard to have custom interface. When we use the cloud version, we don't have access of data. So we have create our process to write sql request.

Recommendations to others considering the product

Take time to define the BPMN of the process

What business problems are you solving with the product? What benefits have you realized?

I use processmaker to create insurances offers.

ProcessMaker review by Diego  C.
Diego C.
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"ProcessMaker One Of the best WorkFlow Softwares"

What do you like best?

The interface is very easyfriendly and easy to use, the process may be simple or complex but it requires no coding , it includes more than 48 pre built workflows templates taht includes all the departments like Hr, Sales, It Management,manufacturing and Accounting

What do you dislike?

sometimes the tool can be a little bit slow, but that also depends of the traffic of the server, the user interface is of the old school

Recommendations to others considering the product

Best WorkFlow Tool on the market for the best price

What business problems are you solving with the product? What benefits have you realized?

we use ProcessMaker for an purchase aprobals work flow for the diferrents areas with a lot of users

ProcessMaker review by Hulusi T.
Hulusi T.
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"Easily designed, workflow simplified and amazingly flexible"

What do you like best?

Very flexible to cater for almost every type of workflow.

What do you dislike?

Not many built-in feature available and no good looking interface for end users.

Recommendations to others considering the product

Mostly, Education industry doesn't have software developer in their institution (for schools at least, may be not universities) Processmaker may require software development capacity if you are willing to create complex processes.

What business problems are you solving with the product? What benefits have you realized?

To standardise our business processes, to enforce our internal policies and procedures, actively monitor workflow with reporting and notification, generate live reports based on data within processes.

ProcessMaker review by Franck P.
Franck P.
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"The tool that changed the quality manual into a visual, powerfull process "

What do you like best?

We are a small company, and testing this kind of tool for free on our server allowed us to start , learn, understand, build and engage this deep organisation mutation that only BPMN can achieve. We understood in 2 minutes the first videos , and then we got tutorials, and we worked with ease and we know that APIs will allow us to make Process maker even more dynamic and reuse our other tools (Jira nd our ERP)

What do you dislike?

1. I hadn't integrated it before. (:->)

2. I did not find the limits

3. I don't have enough time to use it

More seiously, a hosting model like Jira : 10$/month for 10 users as a starter would have made me feel more confortable for next versions evolutions.

Recommendations to others considering the product

Burn the Quality Manual, draw your processes, you will better understand, control, improve your work.

What business problems are you solving with the product? What benefits have you realized?

We are establishing a new laboratory for temperature and humidity measurements, so that our skills inmeasurement is recognized by national standards. This implies that our process for each action is well defined, well maintained and can be explained to new employees. Traceability of documents, actions, and who made what is part of the necessary organisation as well as constant improvement. To achieve this , lot of folders, papers and obscure explanations were proposed, but we could not see processes clearly. Before starting to write a line, we ldiscovered BPMN, that fits our needs and is accepted like a miracle by our consultants.

ProcessMaker review by Varsha A.
Varsha A.
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"Great Product with amazing capabilities."

What do you like best?

The best thing i liked about processmaker is its user interactive Interface. This makes the whole BPM and workflow design process so much easier, you don't need in depth knowledge of business flow if you are a technical person. I am saying this because i am one of them and i designed my business process. Its easy to go functionality, anything you want is one click away. As a developer the best thing about this is its REST API documentation, it is so easy and understood able and i liked it most.

What do you dislike?

I disliked things about documents upload and download. There are many drawbacks on that end as i was not able to apply certain rules over that. Also i tried email integration within the flow which was a major headache in previous version.

There is also a problem with roles & rights. I can't assign role to a particular user and there's no API to change that role frequently if i need to change it.

What business problems are you solving with the product? What benefits have you realized?

I designed a workflow for my company which we are using by building various cases on it. We defined group of users who'll work on that and various roles and permissions for them too.

The benefits i got it from this is that i didn't maintain databases or queries related to that, that reduce major headaches. Also variables storage related to case made working with it more smooth.

ProcessMaker review by Maimuna M.
Maimuna M.
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"ProcessMaker is an interesting and easy to use application. "

What do you like best?

The simplicity in building the processes and well as the great user experience

What do you dislike?

Sometimes data swap while it circulation.

Recommendations to others considering the product

ProcessMaker is easy to use and implement.

What business problems are you solving with the product? What benefits have you realized?

We are using ProcessMaker to automate all manual and semi manual process, We use minimal paper and less ink. It is less expensive compared to it's counterpart

ProcessMaker review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
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"Excellent workflow tool"

What do you like best?

The ease of creating workflows, easy to use form maker.

What do you dislike?

Most operations work flawlessly. Every so often you find an operation that's not well documented and you bang your head on it for awhile.. The main problem with their documentation is not enough examples of actual use of each operation.

Recommendations to others considering the product

I would recommend if you can, go for the enterprise edition. The community edition is okay, but you'll find a variety of dead-ends, and that's why we only use it for simple workflows like auditing.

Trying to do document management on the community edition is only for the well skilled with lots of time on your hands.

Unfortunately their pricing model is aimed at large businesses.

Consider $1000 a month for their first tier, and you need at least 100 employees to make that price comparable.

What business problems are you solving with the product? What benefits have you realized?

Auditing system for overall network security, compliance and health

ProcessMaker review by Jeff L.
Jeff L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Processmaker 3.2.1 review"

What do you like best?

Processmaker is easy to learn and easy to use. Documentation is plentiful. Anybody with PHP and MySQL knowledge should be able to use it with ease.

What do you dislike?

When there are alot of cases things get slow. No version tracking / control.

What business problems are you solving with the product? What benefits have you realized?

Paper to paperless. Easier business process via workflow.

ProcessMaker review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
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"Good, easy and flexible "

What do you like best?

How easy it is to build flows, templates, web forms etc. Its really flexible which allows you to solve or automate processes in many ways as you creativeness alows.

What do you dislike?

we had to ask for a personlized developement and it took a lot of time for the processmaker team to put it together, but once we had the team workind the timing was great.

What business problems are you solving with the product? What benefits have you realized?

we are automating many forms and processes that involve documentation, this way everything is digitalized and we are avoiding soo much paper.

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