ProcessMaker Reviews & Product Details

ProcessMaker Overview

What is ProcessMaker?

ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months. The platform makes it easy for users to automate processes, connect and extend third party systems, reduce bottlenecks, and deliver true digital agility to your organization.

ProcessMaker Details
Languages Supported
English, French, Italian, Portuguese, Spanish
Product Description

ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months.

How do you position yourself against your competitors?

ProcessMaker is unique in its approach to workflow and business process management (BPM) with an emphasis on building a simple interface for business users powered by a robust, open source workflow engine via API. The platform's flexibility, scalability, and ability to serve a wide range of needs for customers makes it particularly unique among its competitors.


Seller Details
Seller
ProcessMaker
Company Website
Year Founded
2000
HQ Location
Durham, NC
Twitter
@processmaker
1,576 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®

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Lead Solution Architect
Financial Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
IE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ProcessMaker is a user-friendly platform for developing web forms since it makes use of a drag-and-drop feature. It is low-code, therefore, does not require that much of programming skills in implementing simple workflow automation projects. What I like about ProcessMaker4 is that I am able to create something that's going to take me at least a few hours when manually coded. Review collected by and hosted on G2.com.

What do you dislike?

The only downside about ProcessMaker 4 is that there are times where it can't display data even though when it is provided and that dropdowns can't be dynamic but it seems like the ProcessMaker team is already working on it. I just wish that the properties panel can be resized because as a developer, it sometimes get infuriating when the whole text in the configuration box doesn't show just because the panel isn't adjustable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would like for organizations first to consult with the ProcessMaker team regarding the feasibility of the projects they wish to do on the platform as I believe that the drag-and-drop is not yet mature and still lacks a few functionalities. Although, they can still make use of the Advanced feature where they do manual coding instead of the drag-and-drop. It's just that once you code manually, you can't simply switch to drag-and-drop on a click of a button. Instead, you're going to have to do it all over again depending on how you want to implement your project. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My organization is currently using ProcessMaker in reducing paper trail as we are now transitioning into a digital era. Aside from that, these automation projects reduces the confusion between requesters on who they're going to submit it to for approval when done manually with the use of pen and paper. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the fact that ProcessMaker assigns a PR Case # and documents came be uploaded in the Purchase Requisition. Review collected by and hosted on G2.com.

What do you dislike?

New version does not allow copy and paste info into our PO system. Purchase Requisition has locked fields and now processing a PO requires manual input creating more room for error. Item Description is cut off and not able to see full text in the field. Also, approvals require date that the approval was done. If the Purchase Requisition is a Mod, then there needs to be a pull-down to input the PO # that is being changed. Due date for processing should be 10 working days for a Mod and 15 working days for a new PO. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Processing Purchase Orders (PO) and benefits are that the line items now reflect a total. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's open source. I do like the platform features such as process designer but having an open source solution makes it perfect choice for us. Review collected by and hosted on G2.com.

What do you dislike?

Some enterprise features are not available in the open source version. That's actually acceptable as the company wants to make some money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Apart from its documentation, checkout medium posts and youtube tutorials to understand how you can do some certain things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ProcessMaker drag and drop process editor to design our internal task management system. When a complaint or support tickets open, who will deal with the problem, who should assign to whom. It's so easy to set up reminder, log the work, generate the documents with Processmaker. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Process designer was so simple yet powerful. Drag and drop editor works as expected. Also installing the software was easy and quick. Review collected by and hosted on G2.com.

What do you dislike?

We couldn't find some a few integrations which are commonly used technologies such as Apache Kafka. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can search on Github to find some unofficial integrations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use processmaker to automate our IT support ticket system. Before processmaker we didn't have automated emails, responses etc. By using the ProcessMaker, we are able to connect all the dots to increase the efficiency of our ticketing process. Now we are automatically assigning the tickets, updating the status, tracking the changes and letting ticket owners about the updates, setting up some reminders. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This is a very easy to use tool, that will help you to create workflow processes and get reports and dynamic tables. It is easy for every level of knowledge, to create the workflows you just need to drop and add the information to the info boxes, create a design is fun and simple with a grab and drop system, also you don't need to have an extended Excel knowledge but just to have the information and the tool will create the data that you need for business presentations. This is a web base tool so you can access all your work from a computer, laptop, or phone everywhere you are, which makes it convenient. Review collected by and hosted on G2.com.

What do you dislike?

There is really nothing that I would say I dislike from the tool, but if I have to say what I like the least it would be that you have to buy a license for each employee, it would be a better experience to get a pack of so many licenses and just have spare ones to provide to new employees instead going throu the process each time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try, you will not regret it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For me, the tool has been amazing to help me build process flows, when I started working my training was out of the experience of previous employees, but nothing was documented properly, with PM, I have been able to document all this processes in a simple way for new employees and at the same time to help my company have proper records. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a platform that helps companies carry out a more effective business process management with greater efficiency. You will be able to increase the performance of your team and establish a constant work flow through the optimization, execution and construction of the company's processes in a simple way provided by the interface that is easy to use, intuitive, organized and attractive. Review collected by and hosted on G2.com.

What do you dislike?

Our experience has been satisfactory. We reached the proposed objectives, a suggestion that I could offer since I have no complaints is that the reports are not as easy to perform as in other platforms, if they improve this it could increase the performance of the user within the software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This provides constant work flow and exponential growth to the company. obtaining performance and productivity of the entire work team. It also has a very complete set of tools and functions to simplify the work and remain effective. You will have the opportunity to carry out an internal follow-up, you will be able to evaluate clients and a more organized management of human rights processes. It is easy to use and allows access through the mobile and thus maintain work remotely. Totally recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it is a platform that provides a great help to automate the workflow. We also have better management throughout the human resources process to handle the resumes of incoming candidates. It also encompasses our needs to monitor internal processes, worker efficiency, and carefully assess customer quality. It is easy to use and the application is the same, we have a significant time saving and our work team simplified their tasks but having more efficiency and effectiveness in them. We increase performance and productivity. Review collected by and hosted on G2.com.

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IT Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The tool fully integrated with LDAP, allows companies to simplify their business processes through an easy to use designer interface where all processes are modeled.

Process Maker has email like layout and easy to use with folders for inbox, drafts, participate.

The layout is very fast to load, refreshes and gives realtime process state tracking.

There is column marking for sent by, due date, modify by and priority for easy tracking and workflow management.

It also allows integration with email with real time email alerts

The tool allows document uploads and among other nice features with good intuitive reporting and dashboard feature Review collected by and hosted on G2.com.

What do you dislike?

The modeling feature and designing of task to publishing can be made more flexible with available libraries to make the process modelling much easier and efficient Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its an experience worth considering. Very suitable for small to medium term companies with loads of administrative duties. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1.Its able to make process tracking more efficient

2.Paper usage is reduced

3.It allows for automation other supplementary business processes

4. Simplify most of our internal processes for effective collaboration Review collected by and hosted on G2.com.

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Director - Enterprise Applications Development
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Processmaker is simple to use and let's us create simple workflows in a couple of days, even in few hours. At the same time it has powerful capabilities that let's us create enterprise grade applications with systems integration.

The plugin based service oriented architecture is what I like the most which let's enhancing the platform with additional capabilities without affecting the core functions.

It allows users with minimum programming skills to develop and host a production ready workflow. Review collected by and hosted on G2.com.

What do you dislike?

The version upgrade process is not that simple. We have to test all the workflows to ensure they are not broken by the version upgrades, especially when we have custom plugins and APIs.

The user interface look & feel is outdated. Eventhough it is UI is responsive, there could be some more improvement to modernize the look and feel.

The mobile app is works fine for the basic workflows and dynaforms. But it is buggy when you have more complex dynaforms and custom javascript/JQuery implementations.

Getting performance issues when the number of open case for a process gets above a certain limits. The open cases include cancelled ones as well and it is causing performance and deployment issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try out a few other BPM software and compare the features. Procemmaker gives you the value for money. It has most of the features that are expected in a standard BPM framework at a discounted price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do have a lot of paperwork at our manufacturing plants. The primary goal is to replace those paper based inefficient, laborious processes with workflows in Processmaker.

We use Processmaker to drive workflows of the other enterprise applications using the end points to initiate and perform the workflows in the backgroud while the users interact with a custom user interface. Review collected by and hosted on G2.com.

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Network Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ProcessMaker is a feature-rich, yet over-complicated software. You can automate and setup many tasks for business use, and my favorite feature is that you can sync with Windows Active Directory. Their support team is willing to help sort our problems, though most of the known issues are tracked in the Bug Report. Review collected by and hosted on G2.com.

What do you dislike?

ProcessMaker seems to go down every time a new update is released. ProcessMaker support has not done a great job at notifying us of when a new version will release and often the new release includes many bugs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ProcessMaker will allow some heavy customization to meet the needs of your business flow systems. Any form of heavy customization in any software typically comes with a heavy learning curve and need to rely on support. This is very true of Process Maker, so be sure that the software will meet your needs and that you are comfortable either learning how to manage the software yourself or that you are willing to continue to utilize their support team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We handle our Purchase Order management with ProcessMaker and have been able to organize all of our data. We also use ProcessMaker to manage of our Change of Status forms for hiring/firing/temp employees. It provides many custom options for the flow of that type of system Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Process designing interface is very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

API documentation can be more descriptive. They only provide Swagger documentation. But for most of the cases, it's enough. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ProcessMaker to automate our website update process. Each content changes goes through a certain process which we might need to review before publishing. It helps us to be more productive and efficient while updating the content. Review collected by and hosted on G2.com.

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Digitize Internally Senior Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy deployment and usage. Programming is not complex; being web/mobile, can be easily extended to external parties

Open for a lot of integrations, through APIs, others

If leveraged properly, it is cost effective. Cost per case is very competitite, especially if if attends a significant business case Review collected by and hosted on G2.com.

What do you dislike?

- Interface could be more modern, it seems a bit dated

- With new licensing, it has been faster to use microsoft Dynamics which is integrated to a lot of other tools such as power automate, power bi, chatbots.

- When we have platform upgrade, some flows have breaked in the past.. this are custom developments, but i think is needed to have some certification process to avoid this. It is part of the challenge of having an open platform but it has affected us to Process Maker needs to see how to balance this risk in an effective way

- Vendor partners need to be developed. In my region (Latam), the availability and quality of vendors is very limited. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

establish your process first

evaluate if you already have a platform

Implement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WE are automating internal flows and connecting with vendors and customers to do data gathering, approvals, and measure process times. The data gathering can be in the form of documents, simple forms where each stakeholder fills what they need. Approvals from different stakeholders, with notifications

We have focused on audit and quality area, where it has helped us reduce process times 90% and reduce 5% on process associated cost. Internal customers are satisfied; what it really brings is control and measurement to the process Review collected by and hosted on G2.com.

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Associate Software Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

we don't need for struggling with coding.

if someone who doesn't aware of coding can design workflows.

if you are a developer you can do some advance developing with it.you can use customized PHP and JS with it.

I love the processmaker wiki documentation and it inculcate us with the features of the processmaker.

I love the plugin feature. we can simply install and use it without any work. Review collected by and hosted on G2.com.

What do you dislike?

UI designs seem to be old and not creative. nowadays lots of users prefer well designed, modern, user-friendly user interfaces. I developed some workflows for my company and some clients requested moderns user interfaces and they didn't fond of the inbuilt designs.

we tried some front end frameworks like angular,react,vue.but it is really hard to do that. And we haven't found any resources documentation for that purpose. the only thing we found is a project which has integrated angular js.

Another Dislike feature is reporting. when I use the tool there was no proper way to do the reporting.in my scenario, I needed data that was taken from the lots of joins queries. so I had to develop another plugin for that purpose. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to Create, Deploy and Maintain workflows and Less-Coded Platform

if Anyone needs hassle-free paperless workflow processmaker hits the light

It's not just limited for the creating workflows.Thanks to the processmaker we can connect our workflows with popular RPA vendors such as UI Path. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

instead of using ordinary designing methods, processmaker simplifies the complicated workflows and we rapidly designed lot workflows with it. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

La interfaz sutil y muy practica , fácil de entender .

Me gusta su gran facilidad para crear el el maqueado del proceso

La facilidad de crear las pantallas y lo practico que es para poder meter las validaciones en js para las pantallas

En la parte de js , me encanta que se pueda usar diferentes librerías y esta genial que JQuery ya este integrado Review collected by and hosted on G2.com.

What do you dislike?

La parte que no me gusta mucho es en la creación de los documentos de salida ya para mi cuando colocamos la estructura HTML y lo queremos volver a abrir se mueve el código y no es muy entendible Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Es muy recomendable la versión 3, es fácil de usar y hasta de programar es la mejor opción para implementar y automatizar sus procesos Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

La automatización de diferentes procesos para el área de finanzas Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Really nice BPM platform that offers complete tool set for managing processes, setting up forms and many options to integrate with external systems. Review collected by and hosted on G2.com.

What do you dislike?

Case tracking interface is not very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use documentation for integration options. Also sometimes, we use opensource version to understand how some parts are working. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using it for external communication management. Customer feedback and complaint workflow are all automated by using ProcessMaker. Thanks to automated workflows, we increase efficiency in internal task scheduling and management. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple and easy to use drag and drop process design interface, form builder and actionable emails. Review collected by and hosted on G2.com.

What do you dislike?

Notification management is missing. Notifications become annoying when you have many of them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Process Maker has opensource version as well. Maybe it might be easier to setup open source version first in your organization then move to Enterprise version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We implement process maker in our customer support process. It enables us to fully automate our workflow to manage customer complaints. Review collected by and hosted on G2.com.

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Data Scientist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

PM is the best project management tool. The most beneficial feature of this program is that it is a very good tool for us, as it helps us to configure the most valuable reports on daily processes. ProcessMaker is a fantastic tool on the market because it has some outstanding features and is really useful to us. All of its solutions are easy and they are tailored for small businesses. You can use that free of charge. Tracking phone calls and sending out product alerts is simple. The unique aspect of the survey method is useful as it only collects input from consumers on the goods and services it has affected. Review collected by and hosted on G2.com.

What do you dislike?

There are certain mistakes that seem to be lacking in reliability, or that are difficult to correct. Using this method does not seem to address any of those problems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ProcessMaker is a prime method for automating and streamlining processes. Many gratitude to each of the teams, from the sales department who will help you understand the product's value to the skilled support team who will help you bring the plan into practice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The plant has a lot of paper to it. The key objective is to replace these paper-based systems, which are costly and time consuming, with processor workflows. Review collected by and hosted on G2.com.

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Lead Corporate Recruiter
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing about this software is that we can add multiple applications them in columns and even make our task public so that it is visible to everyone. Also we can easily create lists, define different workspaces and share dashboards for better task management. We can also move the task to other applications and download it in the form of a file. It has also been excellent to be able to access our reports in real time because this Platform provides a multi-window system. It integrates very comfortably with other applications. This platform also allows me to optimize my things to allow for more space. Review collected by and hosted on G2.com.

What do you dislike?

The slowness to handle access permissions and that it has very limitations to handle spreadsheets. We also do not like it to be complicated to share information because ProcessMaker does not have a chat platform with which it is easier to communicate. It has no CRM integration because its outlook-like interface is quite a bit confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ProcessMaker is a great product because it has been helping us a lot in the company to maintain a workflow for our projects and scheduled tasks. We have almost attained the perfection in automating the process at our place and have multi-fold productivity enhancement in our organization. Review collected by and hosted on G2.com.

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Senior Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There is no need for separate programming tools to build the workflow. Integrating workflow layout and user interface types enables the development of workflows rapidly and fairly easily even by non-developers. API and database links ensure that all computer systems are implemented effectively. It is easy to incorporate additional user functions / functions because they are compliant with the plug-in architecture. Review collected by and hosted on G2.com.

What do you dislike?

In user settings, there should be more features, and more user access. Such permissions vary from limiting certain users 'access to not limiting others' access. A trial version of this feature is not available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Scan and research the literature, and you can do it like whenever.   There is also a lot of details so you'll get the right product once you have it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I make buying decisions and share responsibility for handling applications in the entire process. At every move, the user is transferred to the tablet. Review collected by and hosted on G2.com.

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Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

You can use ProcessMaker to automate and simplify rigorous processes that are carried in your company. The system allows you to drag and drop without much hassle. It doesnt require much programming. Review collected by and hosted on G2.com.

What do you dislike?

It doesn't allow programmers to write their codes in other programming languages as the system is written on gulliver. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I believe ProcessMaker will add efficiency to companies hoping to automate their workflows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Worflow Automation. It has increased efficiency within the company Review collected by and hosted on G2.com.

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Chief Revenue Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ProcessMaker is the best for the business management. One amongst the most effective things about this software is that it is the nice platform for our business because it provides the most effective customizable report of our regular processes. ProcessMaker is the nice product in markets because it is very helpful for our business and it has on board one of the fantastic features. All of its options are very simple and outstanding because it is designed for little business or firms. No expenses are incurred in utilizing it. It’s straightforward to trace your calls and send them notifications concerning your product. It is simple to collect feedback from your customers about your product and services victimization this superb tool survey possibility that is incredible. Review collected by and hosted on G2.com.

What do you dislike?

ProcessMaker is the best business management software for our business but someday it cannot work because it has the ineffective and slow web affiliation services. ProcessMaker is not user friendly because it takes an excessive amount of time in order to learn everything. I don't like that it's difficult to put so much effort in it since it can take time and energy or to hunt facilitate for your own benefits. I would like to be able to pair myself without having another or support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ProcessMaker is fantastic because it is very useful for our business and it give us the most effective features for our business. This is often a nice platform for selling because it give the most effective services of our customers. I personally like ProcessMaker and my all observation are extraordinarily positive. I feel professionally supported because it is very reliable and also simple to use. I favor it for the easy reason that it adapts simply to any kind of business, contains a finale interface and totally customizable with open supply, and free and while not limitations. Review collected by and hosted on G2.com.

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