Over all the product is average - 5 out of 10. Entering in time is the best feature, I like that I can resize columns, save different layouts, etc on the time entry screen.
Let's see - If I click on Help > Help, this function doesn't actually work on my Chrome, Safari, Edge, or Firefox browsers. Sometimes one thing may work on one browser, such as "Search", another time something else may work on another browser, such as browsing alphabetically, but the help site overall is very poor and doesn't really do much good. Yes, I have tried no fewer than four browsers and no fewer than three computers, in various combinations.
Training: There's no way to search for the specific topic you're interested in, you can only browse. And the training is very basic.
Contact: You would assume there would be a "contact" button for issues. There isn't. If you click on Help and Having Trouble, it gives you a number to call, but no email so you can send your issue and get on with your day. The impression that I get from that, intended or not, is that they really want to discourage me from contacting them.
I made the decision for our company to switch to Paychex when we moved from Quickbooks Enterprise to Sage Intacct, as supposedly Paychex integrates with Sage Intacct. I have asked how to get my payroll information into Intacct but as of yet I have no answer. Also be aware it can take months for the benefit portal to be available for your employees when switching to Paychex Benefits.
Well so far - none. I would like to eventually work up to having a full-service product that handles my payroll, benefits, human resources, and retirement, but so far after six weeks no area is 100% functioning.