Paychex Reviews & Product Details

Paychex user-friendly interface and robust payroll processing are great to use. It's Automated payroll and tax processing saves our significant time by handling payments, calculations, and filings with minimal manual effort. It is easy to use for even non technical user. Review collected by and hosted on G2.com.

Overall, Paychex is a great tool that has helped us organize our payroll processing efficiently. However, there are times when customer support responds a bit slowly, which is an area that could be improved. While only minimal training is needed to use the tool effectively, it would be helpful to have a proper guide available for users. Review collected by and hosted on G2.com.

Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. Review collected by and hosted on G2.com.

Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. Review collected by and hosted on G2.com.

During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive.

They are great. The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review.

The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. Review collected by and hosted on G2.com.

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.

Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back.

Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity.

Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it.

Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball.

BEWARE! Review collected by and hosted on G2.com.

Once payroll is Processed, it is a really easy process to get the reports. Review collected by and hosted on G2.com.

The payroll is emailed over to a POOL so I do not always get my payroll specialist doing our payroll. I want a relationship with the dedicated payroll specialist. The delivery process is not user friendly for those who work shorter hours (5-3) Agricultural business. we pay the larger fee to get it guaranteed by 10 AM. The other delivery was unreliable for our hours. Review collected by and hosted on G2.com.

Paychex takes a lot of the stress out of managing payroll and HR tasks. It’s convenient, reliable, and helps us stay on top of things like tax filings, employee onboarding, and time tracking. It’s nice having everything in one place, especially for a small team like ours. Review collected by and hosted on G2.com.

There are a few areas where the platform could be more intuitive. Some features take a bit of time to learn or feel a little clunky at first. Occasionally, navigating between sections isn’t as smooth as we’d like. But overall, it still gets the job done. Review collected by and hosted on G2.com.

Paychex provides a user-friendly website for payroll entry. Additionally, the process of adding new employees to the system is straightforward. They manage our tax filings and reporting, facilitate direct deposits for employees, and provide employee benefits beyond what the employer offers.

The software is available online, eliminating the need for downloads and installations, which simplifies the implementation process. They also feature a chat option for customer support, allowing for immediate assistance rather than waiting for an email response. We utilize Paychex for bi-weekly payroll processing, obtaining our W-2 forms and payroll reports. The entire setup process was seamless and easily integrated into our existing procedures. I highly recommend Paychex to anyone responsible for payroll. Review collected by and hosted on G2.com.

The only thing I dislike about Paychex is it is kind of pricey. And for questions they cannot answer through the chat feature requires an email response which can take 24 hours for a response. Review collected by and hosted on G2.com.

Paychex flex helps me manage my finances and retirement plan. They offer so many great tools that help me achieve my financial goals. Budgeting tools and financial coaching have been a great help. The marketplace offers voluntary benefits like pet insurance, auto and home insurance. It really is the best out there without a doubt. Review collected by and hosted on G2.com.

I can think of anything that needs improvement. They are constantly improving the platform. Review collected by and hosted on G2.com.

What i liked best about Paychex is the HR services. The HR specialist build a relationship with the client, and meet with them once a month. In the initial meeting they discuss the clients greatest needs and prioritize those areas of HR. Then during the monthly meetings dicuss how they can resolve the areas of HR. Best practices are discussed, and HR white sheets are provided; or they may even introduce you to a specialist who will assist with resolving the issue. Review collected by and hosted on G2.com.

The tug of war, to say, during implementation between managment; our policies and the amount of work they needed to provide during implementation. Even to the point of trying to send us to another less productive area of the organization. In essence telling us that they did not want to work with us. The other factor outside of HR and the implementation team not working cohesively, our management team hated their time and attendance system. Review collected by and hosted on G2.com.

The reporting and GL mapping capabilities were superior to our current payroll vendor. I used Paychex weekly to run our company payroll for both our salaried and hourly employees. The interface was intuitive and easy to use. Setting up the GL Mappings and integrating with our accounting software did take some testing but ended up working out fabulously. Review collected by and hosted on G2.com.

The customer support was severely lacking. Our dedicated account representative was OOO anytime we called for help over a 2.5 month timespan. There was also a huge disconnect between the issues we were having and being able to locate someone within Paychex that could actually help us. Most times I called in for assistance or clarification, I was transferred no less than 4 times before getting to a representative that could assist with the reason I'd been calling. Review collected by and hosted on G2.com.