Paychex Reviews & Product Details

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things was having my own personal paycheck specialist for many years. We've used them for probably twenty plus years, and I valued having that personal touch. The initial setup was very easy. Review collected by and hosted on G2.com.

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way you do things. It's hard to talk to a new person each time or to email something and not get an answer for days. I think there's improvement in there. Review collected by and hosted on G2.com.

I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Review collected by and hosted on G2.com.

I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. Review collected by and hosted on G2.com.

We only use it for payroll and I can process it fast due to the fact that the site & software is easy to use. It was not hard to learn their process. Review collected by and hosted on G2.com.

I like that they send us the updated Federal & State employee law boards to post, but I don't think I get them all the time. It would be nice to have a notice in my messages, or an email sent that lets me know when I get updates. I just may not know where, but if I could retrieve them from Paychex Flex, it would be great to get them when I need them or check to see if they have been updated. Review collected by and hosted on G2.com.

Now I can fix some problems myself in the flex app. dont use any of the other services Paychex offers cuz we are small company but I am sure they have added a bunch of stuff. Review collected by and hosted on G2.com.

Showed me how to set up my own reports in Paychexflex app. now I dont feel they need to improve anything. Review collected by and hosted on G2.com.

That it made my job easier working payroll for my company, it still does now that I moved to HR, but everything is just great, a great experience because they do my job secure, effective and accurate. Even if they are mistakes, we can fix them and they assist what comes later, after processing Payroll and beyond. Review collected by and hosted on G2.com.

Not be able to create the reports I want and the pricing going up every year. Review collected by and hosted on G2.com.

I like having one place to go for all the information that I need, especially for tax season or understanding benefit packages. It's helpful not just for me, but for other users too, to have everything done in one place. The initial setup was smooth and simple, making it easy to get started. Review collected by and hosted on G2.com.

I feel like we don't utilize everything Paychex has to offer because we don't really know what we don't know. I think we could use more guidance on how to best use the platform from an overall customer success perspective. Review collected by and hosted on G2.com.

I like having everything in one place. Payroll, time clock, onboarding, safety videos, benefits, and 401 (k). It's user-friendly and offers many training videos/support. Review collected by and hosted on G2.com.

They are very disconnected, especially from Flex to the PEO. Support is hit or miss. You can get someone great or terrible. It's time-consuming to get the help that you need. Billing is messy and not transparent. Making you feel like they are trying to hide charges. The training program needs more work. The platform can be confusing when linking it to the onboarding. Review collected by and hosted on G2.com.

Paychex was an easy platform to use, and it also came at a low price point. The timekeeping portion was straightforward and easy to use as well. I used the reporting function quite often which was simple enough. Review collected by and hosted on G2.com.

The learning module didn’t always work as needed. Support wasn’t very strong, and at one point I was completely locked out of the system. The reporting feature was easy to use, but the reports weren’t customizable. The performance process felt very limited, and once it was closed or a deadline was missed, there was no way to go back. The onboarding module wasn’t intuitive and sometimes wouldn’t function properly. There were also many complaints from employees that the system was hard to navigate. Review collected by and hosted on G2.com.

I use Paychex for its payroll processing and to access my paycheck, and I appreciate how it streamlines payroll and keeps things in one place. The user experience is strong, with an intuitive design that makes HR tasks easy to navigate. I find it user-friendly, which helps reduce errors and saves time. I rely on their reasonably good customer support when needed. Review collected by and hosted on G2.com.

I find the limited customization frustrating. Customer support can be difficult because I have to go through an assigned agent for my account, which isn't always convenient. They also have slow response times during peak periods. The pricing is high for small businesses like mine. Review collected by and hosted on G2.com.

Paychex seamlessly calculates taxes, 401k contributions, and deductions. It handles direct deposits and offers strong reporting that adds transparency. The employee portal is also great for accessing pay stubs and W-2s, as well as making demographic changes. Review collected by and hosted on G2.com.

Integrations have been challenging. We’ve been with Paychex for about seven months and still haven’t been able to integrate with our 401k provider.

Support for benefit offerings is only available via email, and responses have been slow, which has delayed getting issues resolved. Review collected by and hosted on G2.com.