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Compare ADP Workforce Now and Paychex 
Featured Products
At a Glance
Market Segments
Mid-Market (64.1% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
ADP Workforce Now
Star Rating
(3,909)4.2 out of 5
Market Segments
Mid-Market (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ADP Workforce NowPaychex
Star Rating
(1,638)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a user-friendly interface, making it easy for users to track pay and deductions. Many appreciate the ability to see their paycheck in real time and have a central location for pay and benefits, which enhances their overall experience.
- Users say that ADP Workforce Now stands out for its automated support and self-help tools, which simplify payroll processes by automatically calculating deductions. This feature is particularly praised for its convenience, allowing staff to easily access paystubs and other relevant information.
- Reviewers mention that Paychex offers a quick implementation process, with many users highlighting the intuitive onboarding wizard that helps them get started without hassle. This is a significant advantage for small businesses looking for a straightforward setup.
- According to verified reviews, ADP Workforce Now is noted for its ease of navigation, with users finding it simple to access their time cards and necessary documents. This ease of use contributes to a smoother day-to-day experience for employees.
- G2 reviewers highlight that while Paychex provides a comprehensive solution for payroll and HR needs, some users feel it could improve in areas like customizability to better fit specific workflows. This feedback suggests that while it meets many standard requirements, there may be room for enhancement in tailored solutions.
- Users report that ADP Workforce Now, while effective, sometimes faces challenges in customer support responsiveness. Although it offers a robust platform, some users have expressed a desire for quicker assistance when issues arise, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
ADP Workforce Now
No pricing availableFree Trial
ADP Workforce Now
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.6
3,171
8.7
1,310
Ease of Use
8.3
3,392
8.5
1,371
Ease of Setup
7.7
1,840
8.3
980
Ease of Admin
8.1
1,636
8.5
957
Quality of Support
7.9
2,876
8.3
1,263
Has the product been a good partner in doing business?
8.0
1,619
8.5
956
Product Direction (% positive)
7.6
3,139
7.5
1,287
Features by Category
Core HR
8.1
703
8.1
114
8.5
802
7.9
107
Feature Not Available
7.8
53
8.2
602
8.1
77
8.3
678
8.4
114
8.4
743
7.8
115
Generative AI
6.2
59
4.3
5
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
8.7
2222
|
Verified
8.6
854
|
Verified
8.3
1719
|
Verified
8.0
547
|
Verified
8.1
1746
|
Verified
8.3
530
|
Verified
Administration
8.8
1981
|
Verified
8.7
860
|
Verified
8.3
1848
|
Verified
7.9
563
|
Verified
9.2
2152
|
Verified
9.3
932
|
Verified
8.4
1013
|
Verified
8.5
407
|
Verified
8.8
1901
|
Verified
8.9
780
|
Verified
8.7
1577
|
Verified
8.7
564
|
Verified
8.6
1603
|
Verified
8.6
457
|
Verified
9.0
1851
|
Verified
9.2
783
|
Verified
9.0
1882
|
Verified
9.1
831
|
Verified
Taxes
8.9
1879
|
Verified
9.1
880
|
Verified
8.8
1705
|
Verified
9.0
835
|
Verified
Feature Not Available
9.1
827
|
Verified
Integration
8.1
1108
|
Verified
7.8
263
|
Verified
8.5
1370
|
Verified
7.7
303
|
Verified
8.2
1139
|
Verified
7.7
307
|
Verified
8.2
1147
|
Verified
7.6
266
|
Verified
Platform
8.3
1929
|
Verified
8.6
861
|
Verified
8.4
1966
|
Verified
8.6
840
|
Verified
8.4
2017
|
Verified
8.8
873
|
Verified
8.6
1781
|
Verified
8.7
728
|
Verified
Benefits Administration Platform Features
8.5
995
8.2
233
8.4
917
8.0
196
7.8
691
7.0
112
8.2
798
8.3
172
8.2
796
8.5
190
8.6
1014
8.3
225
8.4
823
8.4
210
8.0
745
7.9
152
Benefits Administration Platform Features
8.5
995
8.2
233
8.4
917
8.0
196
7.8
691
7.0
112
8.2
798
8.3
172
8.2
796
8.5
190
8.6
1014
8.3
225
8.4
823
8.4
210
8.4
935
8.3
222
8.0
745
7.9
152
7.9
613
7.6
102
7.3
108
5.8
19
7.5
129
6.7
23
Generative AI
6.0
63
Feature Not Available
6.0
63
Feature Not Available
5.9
63
Feature Not Available
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
8.3
69
Not enough data
8.6
83
Not enough data
8.3
83
Not enough data
Content
8.3
77
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
Logistics
8.1
70
Not enough data
8.4
80
Not enough data
Recruiting and Onboarding
8.0
294
Not enough data
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Basics
8.3
69
Not enough data
8.6
52
Not enough data
8.5
63
Not enough data
Additional Functionality
8.5
69
Not enough data
8.7
60
Not enough data
8.6
64
Not enough data
Content
8.4
64
Not enough data
8.5
58
Not enough data
Recruiting and Onboarding
7.7
266
6.8
21
7.6
317
6.6
50
8.0
294
7.6
22
|
Verified
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.1
48
Not enough data
8.4
59
Not enough data
Platform Content
8.4
58
Not enough data
8.3
61
Not enough data
8.3
59
Not enough data
7.7
49
Not enough data
8.1
54
Not enough data
Platform Performance
8.1
62
Not enough data
8.2
56
Not enough data
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Operations
8.9
63
Not enough data
8.8
57
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.7
60
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
8.2
107
|
Verified
5.0
8
8.0
125
|
Verified
6.9
9
8.3
136
|
Verified
5.6
8
Goals
8.1
121
|
Verified
6.0
8
7.9
108
|
Verified
6.2
7
Feedback
7.9
127
|
Verified
6.5
9
7.9
116
6.5
8
Feature Not Available
6.5
8
Feature Not Available
6.0
7
Data
8.4
144
|
Verified
6.7
8
8.3
132
|
Verified
6.7
9
Agentic AI - Performance Management
8.0
17
Feature Not Available
7.5
18
Feature Not Available
Reports
7.2
68
6.8
11
8.1
85
6.9
12
7.7
76
6.8
12
8.1
82
8.2
12
Cleaning
8.1
77
6.4
13
7.9
73
7.6
11
8.0
74
8.0
11
Generative AI
6.2
40
Feature Not Available
6.5
40
6.9
9
6.3
40
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
Not enough data
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
6.7
20
Feature Not Available
6.8
19
Not enough data
7.1
19
Feature Not Available
6.8
19
Not enough data
7.0
19
Feature Not Available
Platform Content
8.0
206
8.0
106
8.0
207
8.2
114
8.2
203
8.2
95
7.7
155
7.6
47
7.8
154
7.0
46
7.6
163
7.1
45
Platform Additional Functionality
8.5
231
8.4
130
7.6
156
7.5
52
7.8
157
7.9
61
8.2
192
7.8
83
8.2
201
7.9
101
Platform Data
7.8
155
7.7
57
8.0
180
7.9
78
8.1
190
7.6
64
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Recruiting and Onboarding
7.6
317
6.6
50
8.1
422
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Workforce Management Platform Features
7.9
135
8.8
31
7.7
143
8.0
27
8.6
209
8.6
68
8.6
190
8.4
67
7.9
142
8.4
29
7.9
128
Feature Not Available
8.2
164
8.8
41
8.4
195
9.0
59
7.8
134
7.7
27
7.6
146
8.2
38
Platform
7.6
958
7.5
312
7.6
664
7.4
165
7.6
572
Feature Not Available
8.2
1021
8.3
400
8.1
980
8.5
410
7.9
821
8.0
292
8.1
1027
8.2
401
8.3
990
8.5
424
Categories
Categories
Shared Categories
ADP Workforce Now and Paychex are categorized as Benefits Administration, Core HR, Workforce Management, Payroll, Performance Management, HCM Software, Onboarding, Candidate Relationship Management, and HR Analytics
Unique Categories
ADP Workforce Now is categorized as Interview Scheduling, Job Description Management, and Healthcare HR
Reviews
Reviewers' Company Size
ADP Workforce Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.7%
Non-Profit Organization Management
4.9%
Information Technology and Services
4.4%
Computer Software
3.6%
Retail
3.3%
Other
77.1%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.3%
Discussions
How does Workforce Now compare to other payroll services?
5 Comments
BN
I agree with Karen. I don't know what you have now but we have been happy with the HR Module, Benefits Administration, Tax filing, Report Writing, Tech...Read more
Vacation approval customization
2 Comments
KG
Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right...Read more
How to process payroll in ADP Workforce Now
1 Comment
LB
If you're new to Workforce Now, The Bridge is a great place to get started and ask for help from other users. There is a link to The Bridge from within...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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