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At a Glance
Market Segments
Mid-Market (64.2% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
ADP Workforce Now
Star Rating
(3,859)4.2 out of 5
Market Segments
Mid-Market (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ADP Workforce NowPaychex
Star Rating
(1,629)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Paychex and ADP Workforce Now have a strong star rating of 4.2, indicating overall satisfaction, but Paychex is particularly noted for its user-friendly interface and ease of setup, scoring 8.3 compared to ADP's 7.6.
- Reviewers mention that Paychex excels in payroll entry with a score of 8.7, while ADP Workforce Now slightly leads in payroll entry at 8.8, highlighting the importance of accurate and efficient payroll processing for users.
- G2 users indicate that Paychex's quality of support is rated at 8.4, which is higher than ADP's 7.9, suggesting that users feel more supported when using Paychex, especially during critical payroll periods.
- Users on G2 report that Paychex shines in the area of self-service capabilities, scoring 9.1, which allows employees to manage their own information effectively, while ADP's self-service portal is rated at 8.3, indicating a preference for Paychex in this feature.
- Reviewers mention that ADP Workforce Now has a stronger offering in time, attendance, and PTO management, scoring 8.5 compared to Paychex's 7.8, which is crucial for businesses needing robust tracking of employee hours and leave.
- Users say that while both products have similar market segments, Paychex is favored by small businesses (75.6% of reviews), whereas ADP Workforce Now is more popular among mid-market companies (64.5% of reviews), reflecting their target audiences and feature sets tailored to different business sizes.
Pricing
Entry-Level Pricing
ADP Workforce Now
No pricing availableFree Trial
ADP Workforce Now
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.6
3,130
8.7
1,304
Ease of Use
8.3
3,348
8.5
1,364
Ease of Setup
7.7
1,797
8.3
974
Ease of Admin
8.1
1,629
8.5
954
Quality of Support
7.9
2,839
8.3
1,257
Has the product been a good partner in doing business?
8.0
1,612
8.5
953
Product Direction (% positive)
7.6
3,098
7.5
1,281
Features by Category
Core HR
8.1
704
8.1
113
8.5
801
7.8
106
Feature Not Available
7.8
52
8.2
604
8.1
76
8.3
678
8.4
113
8.4
743
7.7
114
Generative AI
6.1
59
4.3
5
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
8.7
2209
|
Verified
8.6
850
|
Verified
8.3
1714
|
Verified
8.0
544
|
Verified
8.1
1740
|
Verified
8.3
528
|
Verified
Administration
8.8
1974
|
Verified
8.7
854
|
Verified
8.3
1840
|
Verified
7.9
560
|
Verified
9.2
2149
|
Verified
9.3
929
|
Verified
8.4
1013
|
Verified
8.5
405
|
Verified
8.8
1898
|
Verified
8.9
778
|
Verified
8.7
1577
|
Verified
8.7
562
|
Verified
8.6
1603
|
Verified
8.6
454
|
Verified
9.0
1848
|
Verified
9.1
780
|
Verified
9.0
1879
|
Verified
9.1
829
|
Verified
Taxes
8.9
1873
|
Verified
9.1
876
|
Verified
8.8
1704
|
Verified
9.0
832
|
Verified
Feature Not Available
9.1
825
|
Verified
Integration
8.1
1109
|
Verified
7.8
262
|
Verified
8.5
1371
|
Verified
7.7
302
|
Verified
8.2
1141
|
Verified
7.7
306
|
Verified
8.3
1149
|
Verified
7.6
265
|
Verified
Platform
8.3
1920
|
Verified
8.6
859
|
Verified
8.4
1965
|
Verified
8.6
837
|
Verified
8.4
2007
|
Verified
8.8
871
|
Verified
8.6
1777
|
Verified
8.7
724
|
Verified
Benefits Administration Platform Features
8.5
994
8.2
233
8.4
918
8.0
196
7.8
692
7.0
112
8.2
799
8.3
172
8.2
797
8.5
190
8.6
1014
8.3
225
8.4
824
8.4
210
8.0
745
7.9
152
Benefits Administration Platform Features
8.5
994
8.2
233
8.4
918
8.0
196
7.8
692
7.0
112
8.2
799
8.3
172
8.2
797
8.5
190
8.6
1014
8.3
225
8.4
824
8.4
210
8.4
935
8.3
222
8.0
745
7.9
152
7.9
614
7.6
102
7.2
107
5.8
19
7.5
129
6.7
23
Generative AI
6.0
62
6.2
14
5.9
62
6.1
14
5.8
62
6.2
14
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
8.3
69
Not enough data
8.6
82
Not enough data
8.3
83
Not enough data
Content
8.3
77
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
Logistics
8.1
70
Not enough data
8.4
80
Not enough data
Recruiting and Onboarding
8.0
294
Not enough data
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Basics
8.3
69
Not enough data
8.5
53
Not enough data
8.5
64
Not enough data
Additional Functionality
8.5
70
Not enough data
8.7
61
Not enough data
8.5
65
Not enough data
Content
8.4
65
Not enough data
8.4
59
Not enough data
Recruiting and Onboarding
7.7
267
6.8
21
7.6
320
6.6
50
8.0
295
7.6
22
|
Verified
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.1
48
Not enough data
8.4
59
Not enough data
Platform Content
8.4
58
Not enough data
8.3
61
Not enough data
8.3
59
Not enough data
7.7
49
Not enough data
8.1
54
Not enough data
Platform Performance
8.1
62
Not enough data
8.2
56
Not enough data
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Operations
8.9
63
Not enough data
8.8
57
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.7
60
Not enough data
Performance reviews
8.1
104
|
Verified
5.0
8
8.0
123
|
Verified
6.9
9
8.3
134
|
Verified
5.6
8
Goals
8.1
119
|
Verified
6.0
8
7.9
106
|
Verified
6.2
7
Feedback
7.9
125
|
Verified
6.5
9
7.8
114
6.5
8
Feature Not Available
6.5
8
Feature Not Available
6.0
7
Data
8.4
142
|
Verified
6.7
8
8.2
130
|
Verified
6.7
9
Agentic AI - Performance Management
7.8
15
Not enough data
7.2
16
Not enough data
Reports
7.2
69
6.8
11
8.0
87
6.9
12
7.7
78
6.8
12
8.2
83
8.2
12
Cleaning
8.0
79
6.4
13
7.9
74
7.6
11
8.0
75
8.0
11
Generative AI
6.2
40
7.0
9
6.5
40
6.9
9
6.3
40
5.7
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
6.8
21
Not enough data
6.9
20
Not enough data
7.2
20
Not enough data
7.0
21
Not enough data
7.0
20
Not enough data
Platform Content
8.0
208
8.0
106
8.0
208
8.2
114
8.2
206
8.2
95
7.7
157
7.6
47
7.8
157
7.0
46
7.6
166
7.1
45
Platform Additional Functionality
8.5
234
8.4
130
7.6
159
7.5
52
7.8
159
7.9
61
8.2
193
7.8
83
8.2
204
7.9
101
Platform Data
7.8
158
7.7
57
8.0
182
7.9
78
8.1
192
7.6
64
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Recruiting and Onboarding
7.6
320
6.6
50
8.0
422
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Workforce Management Platform Features
7.8
135
8.8
31
7.7
143
8.0
27
8.6
204
8.6
68
8.6
188
8.4
67
7.9
142
8.4
29
7.8
128
Feature Not Available
8.2
164
8.8
41
8.4
192
9.0
59
7.7
133
7.7
27
7.6
145
8.2
38
Platform
7.6
958
7.5
312
7.6
665
7.4
165
7.6
574
Feature Not Available
8.2
1024
8.3
400
8.1
977
8.5
409
7.8
822
8.0
292
8.1
1024
8.2
401
8.3
993
8.4
423
Categories
Categories
Shared Categories
ADP Workforce Now and Paychex are categorized as Benefits Administration, Core HR, Workforce Management, Payroll, Performance Management, HCM Software, Onboarding, Candidate Relationship Management, and HR Analytics
Unique Categories
ADP Workforce Now is categorized as Interview Scheduling, Job Description Management, and Healthcare HR
Paychex is categorized as PEO Providers, Corporate Learning Management Systems, Time Tracking, Expense Management, Background Check, and Time & Attendance
Reviews
Reviewers' Company Size
ADP Workforce Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.7%
Non-Profit Organization Management
5.0%
Information Technology and Services
4.5%
Computer Software
3.5%
Retail
3.3%
Other
77.1%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
How does Workforce Now compare to other payroll services?
5 Comments
BN
I agree with Karen. I don't know what you have now but we have been happy with the HR Module, Benefits Administration, Tax filing, Report Writing, Tech...Read more
Vacation approval customization
2 Comments
KG
Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right...Read more
Can we integrate with Salesforce?
1 Comment
LB
A previous company that I worked at was doing some integration of Salesforce with Workforce Now. I believe they were importing hours and expenses from...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How can we get more training on reporting? Or custom reporting
2 Comments
NO
There are tutorials in the portal as well as you were assigned a dedicated specialist. either should be able to assist your in making custom reports.Read more
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