Paychex Reviews & Product Details

I like that Paychex keeps everything organized in one spot, making it easy to access all the different platforms. It simplifies things for the staff, allowing them to access and update their information independently, which reduces my workload. I also appreciate the time and attendance feature and how easily time off requests can be processed, making communication with employees quick and easy. Additionally, I like being able to put forms, documents, and safety videos in Paychex for onboarding, which keeps everything organized and reduces the work of sending out individual items. Having everything in one place, including the 401k system with its updated automations and healthcare, is a big plus. Review collected by and hosted on G2.com.

I wish that the teams within Paychex would communicate better because they seem very disconnected. At times, I have to talk to one person and then another, which is frustrating. Also, the initial setup was rough and wasn't as smooth as they kind of promised it would be. Review collected by and hosted on G2.com.

We have a great account manager who gets back to us right away and always has the needed answers. Their portal is very user friendly and they make doing payroll a breeze. I simply enter the hours each staff worked that pay period and any additional PTO/vacation hours, and Paychex does the rest. Review collected by and hosted on G2.com.

It would be nice to have a direct phone number to dial our account manager rather than calling the main line and having to be transferred. Review collected by and hosted on G2.com.

I love that we have dedicated support across all different areas to make sure our needs are met and we have answers to any questions. I also love the payroll platform software, as it is easy to use and intuitive. The payroll automatic saves progress when you make changes so you don't lose any updates you have made, which has been very helpful. You can easily import payroll data and proceed to review. The payroll process is simplified, making it streamlined to upload payroll data, review, customize the layout, and edit changes easily.

Paychex keeps us up-to-date with the latest compliance and employment laws by sending out newsletter emails, assigning a dedicated Paychex HR specialist, and holding webinars. A dedicated payroll specialist addresses our payroll concerns, and a customer support advocate directs our questions and guides us through any confusion. Under the PEO platform, we utilize Paychex's group healthcare plan to provide cost-effective health benefits to our employees. The initial setup was very smooth, and we had no problems transitioning from Quickbooks. Review collected by and hosted on G2.com.

The onboarding process for Paychex could be improved, as we are charged for every employee we add to the system. This prevents us from directly onboarding a potential candidate as soon as they start, and instead we are having to wait until the employee actually starts and is about to be paid in order to add them and onboard them in the Paychex system. There used to be a separate onboarding system in Paychex but it was removed recently, potentially as an additional cost feature. Review collected by and hosted on G2.com.

The HR Business Partner is AMAZING! I wouldn’t change my person at all. Scott always makes himself available to help with any questions, and he’s always up for a challenge—willing to step in and support in the best way he can. Both companies I support are using Paychex because Scott came highly recommended. Review collected by and hosted on G2.com.

Overall, the benefits could be better for us. For now, we’re working with what we have and managing everything ourselves in the meantime. Review collected by and hosted on G2.com.

Most of the back end configurations are completed by Paychex, so it allows administrators an easier experience in managing the system. Other systems you have to spend a lot of time learning how to configure everything and then testing to see if you did it right, but Paychex takes that off your plate and helps ensure it is done correctly the first time. We are provided with a dedicated support team that makes resolving any issues easier and faster. We love knowing who our main contact is and getting to build that relationship and trust with them. The system does have a lot of integrations available to help support your company's HR needs, including Paychex Learning and Flex Engage, and allows employees the ability to easily access those modules without having to remember another login. The pre-created quick reports that Paychex provides saves a lot of time and effort instead of having to try to create something new. Review collected by and hosted on G2.com.

While not having to manage your own configurations in Paychex is nice, it can come with a lack of visibility into how your system, especially pay codes, are set up and functioning. Because of this, you do really need to make sure you are auditing your data and payroll to ensure everything is processing as expected. The payroll process is easy to manage, but I do wish there were more intuitive audit tools/reports in place to catch errors during the payroll processing. It has been trial and error in finding the right mix of internal processes to check payroll, while I know other HR systems have more pre-defined checks built into their platforms. Review collected by and hosted on G2.com.

I can't think of anything we liked about them. They are terrible - DO NOT RECOMMEND Review collected by and hosted on G2.com.

EVERYTHING! Their support is not helpful or knowledgeable. You will get a new rep frequently, but when you try to contact them, someone else will respond. They could not even set up simple IRA plans for us. They couldn't change how we processed them when we changed our IRA manager. They refused to speak with me even though our CEO added me multiple times as the administrator on the account. I have heard from other people in Jacksonville how terrible their experience was, and they also moved away from them. I could go on and on about the terrible experience we had and all the issues we had. Review collected by and hosted on G2.com.

I like that Paychex is easy to use and makes managing payroll, employee information, and tax filings much more convenient. It saves time and helps ensure everything is processed accurately and on time. Review collected by and hosted on G2.com.

I sometimes find that navigating certain features can be a little confusing, and it can take a few extra steps to find specific information or complete certain tasks. Overall, though, Paychex is reliable and easy to use once you become familiar with the system. Review collected by and hosted on G2.com.

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things was having my own personal paycheck specialist for many years. We've used them for probably twenty plus years, and I valued having that personal touch. The initial setup was very easy. Review collected by and hosted on G2.com.

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way you do things. It's hard to talk to a new person each time or to email something and not get an answer for days. I think there's improvement in there. Review collected by and hosted on G2.com.

I like that Paychex pays my taxes, including federal disability taxes, and then I receive a 1099. It's nice and makes my life easier. I also appreciate that they offer insurance at a low cost. The initial setup was very easy for me since I run a very small company and don't have many employees to manage. Review collected by and hosted on G2.com.

I don't like that my assistant had a hard time getting in touch with anyone at Paychex. They kept passing our case from one person to another, which meant she had to retell the whole story each time. It felt like such a waste of time and it was frustrating. Review collected by and hosted on G2.com.

Our representative, Shannon, is the best part about Paychex. We appreciate having someone to contact directly about any problems, unusual employee situations, or for when retraining is needed. Review collected by and hosted on G2.com.

Paychex can sometimes feel lacking in the user experience department, especially when it comes to our employees who are mainly mobile users. Document signing requires the rotation of the phone screen which is not obvious to many of our employees and causes a pain point that carries down the line of document compliance, etc. Review collected by and hosted on G2.com.