# Best Speech Analytics Software ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 159 ### Category Stats (Jul 2026) - **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month _Last updated: July 28, 2026_ ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 22,400+ Authentic Reviews - 159+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Speech Analytics Software ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=9134&focus%5B%5D=21471&focus%5B%5D=62318&focus%5B%5D=5511) Highlighted products: Genesys Cloud CX, RingEX, CloudTalk, Voiso, CallMiner Eureka, Google Cloud Speech-to-Text, Verint Speech and Text Analytics, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=callminer-eureka&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=verint-speech-and-text-analytics&focus%5B%5D=talkdesk) **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-07-28T10%3A10%3A37Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics&secure%5Btoken%5D=0413eafbefaac0124eb089b5972609237d400a9ce189a3b1ac1a158fbc934897&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) What do users say? Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's Pros and Cons [ Ease of Use (144) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons) [ RingEX ](https://www.g2.com/products/ringex/reviews) By [RingCentral](https://www.g2.com/sellers/ringcentral) [ 4.2/5(1,419) ](https://www.g2.com/products/ringex/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of RingEX, highlighting its ability to streamline communication across calls, texts, and video meetings in one platform. Many apprec Pros and Cons [ Ease of Use (216) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)[ Poor Customer Support (55) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,849) ](https://www.g2.com/products/cloudtalk/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of CloudTalk, highlighting its intuitive interface that simplifies communication and call management. Many appreciate the seamless i Pros and Cons [ Ease of Use (328) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons)[ Call Issues (159) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons) [ Voiso ](https://www.g2.com/products/voiso/reviews) By [Voiso](https://www.g2.com/sellers/voiso) [ 4.8/5(92) ](https://www.g2.com/products/voiso/reviews) What do users say? Users consistently praise the call quality and ease of use of the platform, highlighting its intuitive interface and seamless integration with various CRMs. The AI predictive dialer significantly enha Pros and Cons [ Reliability (42) ](https://www.g2.com/products/voiso/reviews?qs=pros-and-cons)[ Complex Processes (7) ](https://www.g2.com/products/voiso/reviews?qs=pros-and-cons) [ CallMiner Eureka ](https://www.g2.com/products/callminer-eureka/reviews) By [CallMiner](https://www.g2.com/sellers/callminer) [ 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) What do users say? Users consistently praise the product for its ability to provide actionable insights from customer interactions, enhancing decision-making and operational efficiency. The platform's robust analytics a Pros and Cons [ Helpful (9) ](https://www.g2.com/products/callminer-eureka/reviews?qs=pros-and-cons)[ Accuracy Issues (3) ](https://www.g2.com/products/callminer-eureka/reviews?qs=pros-and-cons) [ Google Cloud Speech-to-Text ](https://www.g2.com/products/google-cloud-speech-to-text/reviews) By [Google](https://www.g2.com/sellers/google) [ 4.6/5(240) ](https://www.g2.com/products/google-cloud-speech-to-text/reviews) What do users say? Users consistently praise the product for its high accuracy in transcribing speech, making it a reliable tool for various applications. The ease of use and seamless integration with other Google servi Pros and Cons [ Ease of Use (8) ](https://www.g2.com/products/google-cloud-speech-to-text/reviews?qs=pros-and-cons)[ Expensive (3) ](https://www.g2.com/products/google-cloud-speech-to-text/reviews?qs=pros-and-cons) [ Maqsam ](https://www.g2.com/products/maqsam/reviews) By [Maqsam](https://www.g2.com/sellers/maqsam) [ 4.7/5(99) ](https://www.g2.com/products/maqsam/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of Maqsam, highlighting its intuitive interface and effective support team that enhances their communication experience. Many apprec Pros and Cons [ Ease of Use (16) ](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons)[ Call Issues (8) ](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,537) ](https://www.g2.com/products/talkdesk/reviews) What do users say? Users consistently praise Talkdesk for its user-friendly interface and powerful AI features, which streamline customer interactions across multiple channels. The platform's ability to centralize commu Pros and Cons [ Ease of Use (310) ](https://www.g2.com/products/talkdesk/reviews?qs=pros-and-cons)[ Call Issues (119) ](https://www.g2.com/products/talkdesk/reviews?qs=pros-and-cons) [ Verint Speech and Text... ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) By [Verint](https://www.g2.com/sellers/verint) [ 4.4/5(89) ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) What do users say? Users consistently praise the product for its accuracy and insights, which help organizations improve customer experience and agent performance. The ability to quickly identify trends and generate act Pros and Cons [ Ease of Use (15) ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons)[ Accuracy Issues (11) ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [ SuccessKPI ](https://www.g2.com/products/successkpi/reviews) By [SuccessKPI](https://www.g2.com/sellers/successkpi) [ 4.3/5(83) ](https://www.g2.com/products/successkpi/reviews) What do users say? Users consistently praise the product for its ease of use and intuitive navigation, which simplifies data management and reporting tasks. Many appreciate the ability to create customizable reports tha [ Observe.AI ](https://www.g2.com/products/observe-ai/reviews) By [Observe.AI](https://www.g2.com/sellers/observe-ai) [ 4.6/5(247) ](https://www.g2.com/products/observe-ai/reviews) What do users say? Users consistently praise the ease of use and powerful analytics of Observe.AI, highlighting its ability to enhance agent performance and streamline quality assurance processes. The platform's intuiti Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/observe-ai/reviews?qs=pros-and-cons)[ Accuracy Issues (16) ](https://www.g2.com/products/observe-ai/reviews?qs=pros-and-cons) [ Mihup.ai ](https://www.g2.com/products/mihup/reviews) By [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) [ 4.7/5(68) ](https://www.g2.com/products/mihup/reviews) What do users say? Users consistently praise Mihup for its accuracy and clarity in speech analytics, which significantly enhances understanding of customer interactions. The platform's ease of use and seamless integrati Pros and Cons [ Accuracy (18) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons)[ User Interface Issues (12) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,391) ](https://www.g2.com/products/saas-labs-justcall/reviews) What do users say? Users consistently praise the ease of use and seamless CRM integration of JustCall, highlighting how it simplifies communication by centralizing calls and messages in one platform. The intuitive inter Pros and Cons [ Ease of Use (286) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)[ Call Issues (154) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons) [ Five9 Intelligent Cloud... ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By [Five9](https://www.g2.com/sellers/five9) [ 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) What do users say? Users consistently praise the user-friendly interface and ease of setup of the Five9 Intelligent Cloud Contact Center Platform, highlighting how quickly agents can become proficient. The platform's ro Pros and Cons [ Ease of Use (131) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?qs=pros-and-cons)[ Call Issues (46) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?qs=pros-and-cons) [ Creovai ](https://www.g2.com/products/creovai/reviews) By [Capacity](https://www.g2.com/sellers/capacity) [ 4.3/5(200) ](https://www.g2.com/products/creovai/reviews) What do users say? Users consistently praise Creovai for its ease of use and customizable reporting, which streamline call analysis and improve efficiency in monitoring interactions. The platform's ability to provide va Pros and Cons [ Ease of Use (34) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)[ Call Issues (17) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/speech-analytics?order=g2_score&page=2#product-list) - [3](/categories/speech-analytics?order=g2_score&page=3#product-list) - [4](/categories/speech-analytics?order=g2_score&page=4#product-list) - [5](/categories/speech-analytics?order=g2_score&page=5#product-list) - … - [10](/categories/speech-analytics?order=g2_score&page=10#product-list) - [11](/categories/speech-analytics?order=g2_score&page=11#product-list) - [Next ›Next ›](/categories/speech-analytics?order=g2_score&page=2#product-list) Spotlight Categories [CRM Software](https://www.g2.com/categories/crm) [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) [Browse Speech Analytics Themes](/categories/speech-analytics/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights. Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center). To qualify for inclusion within the Speech Analytics category, a product must: - Record or analyze calls in real time - Provide insight into the emotional state of customers in real time or after the fact - Generate quality assurance reports to improve performance of call center representatives - Archive all recorded calls Top Tools at a Glance | | Omnichannel routing with cloud-native speech transcription | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | AI call notes with CRM-synced recordings | User Review "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | | Multilingual call transcription with AI compliance scoring | User Review "Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly" | | | Automated QA scorecards with 100% call coverage | User Review "A Platform That Drives Actionable Insight" | | | Meeting transcription with multi-language real-time accuracy | User Review "Makes Multilingual Client Meetings Effortless with Accurate Transcription" | | | AI-powered call routing and sentiment insights | User Review "Talkdesk Makes Multichannel Customer Conversations Easy and Organized" | | | Call driver categorization and trend discovery | User Review "Quick Insights into Customer Behavior and Root Causes" | | | Genesys Cloud speech analytics with centralized QM | User Review "Excellent transcription and AI monitoring for more accurate analyses" | * * * Show More