I like the data that SuccessKPI brings and the many filters to help me find what I'm needing and looking for. Being able to see multiple areas of data is very beneficial when presenting to my agents during coaching. The filters when pulling or listening to calls help tremendously to easily find what I am looking for. The initial setup was very easy once my information was entered. I do like the additional updates that have been added and being able to find my agents quality scores in one place has been very beneficial. Review collected by and hosted on G2.com.

I do wish that it would give you the average on the data, as far as the hold times, MCW and case corrections portions. It just gives the numbers for the day, so I have to download it into an Excel sheet and get the average that way, taking an extra step, when I wish I could just filter by the agent's name and it would show me a breakdown of the data daily, as well as the monthly average as well. Review collected by and hosted on G2.com.