Matthew M.
MM
Telecommunication Specialist
Enterprise (> 1000 emp.)
"Rock-Solid Stability and Easy Setup, Support Needs Work"
5/5
What do you like best about RingEX?

I appreciate the stability of RingEX's platform, which is the most appealing aspect for me. The robust stability ensures that the system requires fewer labor hours for support, effectively preventing revenue loss when sites go down and cannot perform crucial functions like making phone calls or scheduling appointments. This stability is essential as it facilitates seamless operations, reducing downtime and enhancing overall performance. Furthermore, the initial setup of RingEX was easy, which is another significant advantage. The platform's stability was likely a critical factor in the decision to switch to RingEX, suggesting an understanding of its importance. Additionally, with a perfect score of 10 in terms of recommending RingEX to others, it's clear that my experience with the platform has been highly favorable. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey Matthew, thank you for being a loyal RingCentral customer and taking the time to share such detailed feedback! We are pleased that the stability and ease of setup supports your operations and has reduced downtime. We also appreciate your candid notes about support. Your experience helps us strengthen our service, and we are committed to improving consistency across all support channels. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you again for your trust and recommendation, Matthew!

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