OpenTable Reviews & Product Details

OpenTable, it could be considered that it is a software that houses the majority of complexity in its system, since it develops different functions with the online reservation term, being one of my favorite and reliable applications, in which we can perform and even Orders, with a powerful location with integrations, to locate a certain point, where a consumer is located and delivery services are carried out, being a skillful program and very suitable for restaurants, since it includes admirable qualities, which allow a guest management, precisely to guarantee exclusivity in an important event, and all through a web server. Review collected by and hosted on G2.com.

Previously described, it should be noted that it is not a complete software, according to the accessibility they maintain, because for hosting services it is not suitable, much less designed for those areas, although it could be adapted in a way, based on reservations in This line, although it would be quite simple, could be useful, without excluding, that it must implement more options of use, which give deeper visibility, in qualities that allow a more generically understandable service. Review collected by and hosted on G2.com.

The app is user friendly and works every where you travel. Review collected by and hosted on G2.com.

I haven’t had a bad experience using it. Review collected by and hosted on G2.com.

I love how this platform allows user to see other peoples experiences at a restaurant from everything from food quality to level of service Review collected by and hosted on G2.com.

if you miss a reservation or 2 the site can block you from using it Review collected by and hosted on G2.com.

It's easy to make a reservation at so many of your favorite restaurants. cut out your wait time and earn points in the process. Review collected by and hosted on G2.com.

Not the fault of Open Table, but many restaurants don't take reservations. Review collected by and hosted on G2.com.

You can easily send an invitation from the website to the other people who are attending. It is very easy to use and very efficient. Makes my job smoother when having to set-up meetings with on/off campus partners for my boss. I also love that you can add it to your calendar and make changes to the reservation through the software without having to call the restaurant. You can also add names which is very convenient for since I usually am making reservations for others. Review collected by and hosted on G2.com.

Sometimes it would be easier to see a seating chart for larger establishments, but other than that no complaints. this website does all i need it to and serves its purpose Review collected by and hosted on G2.com.

The open table connect app is full of many tools to make booking and managing reservations easy. In the reservation, there are many options to add notes and special tags. Also, for already seated reservations you are able to update to which point of their meal they are at to give an idea of when that table will be free. Review collected by and hosted on G2.com.

There are many different tabs, so sometimes it may be difficult to find the appropriate option. However, all of the main necessary functions are always easily accessible. Review collected by and hosted on G2.com.

Open table connects helps in reservation of guest and management features for the staying of guest Review collected by and hosted on G2.com.

Open tables connect may not work it has a decent success rate, it does rely on technology, and technology can fail thus leading to its failure in performance. Review collected by and hosted on G2.com.

easy to understand interface. very responsive. Review collected by and hosted on G2.com.

cant find a light mode. also don't know a good fix for overbooking on open table. I would also like to edit table layouts on an ipad Review collected by and hosted on G2.com.

It is nice to be able to see customers seated and see current and future reservations. It is also nice to connect to multiple devices to see up to date info. Review collected by and hosted on G2.com.

It is not necessarily something with the program. Sometimes there is a lag but it may be with our connectivity. Review collected by and hosted on G2.com.

The most useful part of this program is that you are able to mark down the tables in specific servers sections. This keeps track of all of number of tables and number of customers each server has served, which makes it easy to divide the seatings evenly. Review collected by and hosted on G2.com.

It can be difficult to track customers who have arrived but are not yet seated. As of this point, we are required to modify each customers visit notes with what they look like so that we can find them from the bar when a table opens up, which can be time consuming. Review collected by and hosted on G2.com.

It has a nice layout that is easy to follow once you are trained to use it. You can easily see the entire floor, assign people to tables ahead of time or when they arrive, and mark where they are in their meal. You can also see all the servers and their covers. Review collected by and hosted on G2.com.

The company takes a large profit whenever reservations are made through them rather than the restaurant. It also can add reservations without alerting you, so the covers will increase unexpectedly. Review collected by and hosted on G2.com.

I like that you can save small notes such as food allergies and birthdays with each reservation. Review collected by and hosted on G2.com.

It’s difficult to explain to new employees how important it is to take there time when filling in certain information while taking g reservation from the phone. Review collected by and hosted on G2.com.

Fairly straightforward and easy to understand, timeline view is particularly helpful for checking availability Review collected by and hosted on G2.com.

Often glitches, automatically assigns guests to tables and switching can be difficult. Also, no way to change the names of the reservations without going to that specific guest’s profile in the address book Review collected by and hosted on G2.com.

The interface is nice and the ease of tracking covers Review collected by and hosted on G2.com.

Online reservations can be glitchy, and it assigns seating awkwardly Review collected by and hosted on G2.com.

I love how OpenTable is adaptable to your needs. You can assign servers, sections, and customize things as you need for the restaurant or the customers in the system. Review collected by and hosted on G2.com.

I dislike how it sometimes freezes, but the actual program itself is great when it works. Review collected by and hosted on G2.com.

The ability to store customer info for future use is very helpful. Review collected by and hosted on G2.com.

The lack of a feature to block times for several days at once. Review collected by and hosted on G2.com.

How quickly I can go from page to page, guest lookup is convenient, places for notes is quickly accessible, reservations are easily made Review collected by and hosted on G2.com.

How dated the computers and systems are, constant issues with connectivity and screens losing their touch point Review collected by and hosted on G2.com.

I like that you can make a reservation on your phone and you can also put in any notes to let the restaurant know if you need anything specific. Review collected by and hosted on G2.com.

I don’t think there is anything to dislike. It is pretty easy to use. Review collected by and hosted on G2.com.

Easy to use to make reservations guests may do themselves or on line Review collected by and hosted on G2.com.

I haven’t come across anything I dislike about using the system Review collected by and hosted on G2.com.

Instant answers to my questions about whether a restaurant can take us on a particular date and time. Review collected by and hosted on G2.com.

I’m never sure if calling the restaurant isn’t just easier, especially since I could maybe talk an employee into taking my reservation. Review collected by and hosted on G2.com.

It allows guest to book reservations before they come conveniently Review collected by and hosted on G2.com.

Nothing special, just sometimes it loads for a long time Review collected by and hosted on G2.com.

I like that people can make reservations on their own and we can still see it and we can put in reservations as well. It’s all on one system. Also the floor plan and being able to pre-assign tables is nice. Review collected by and hosted on G2.com.

The system is rather hard to use and take time to really understand and learn all aspects. Review collected by and hosted on G2.com.

Now that there’s an iPad instead of the slower and older monitor, the interface is smoother Review collected by and hosted on G2.com.

Sometimes lags, nothing else really is wrong Review collected by and hosted on G2.com.

How it’s all done with an iPad and requires almost no effort. Review collected by and hosted on G2.com.

How since it is technology it can not work. Review collected by and hosted on G2.com.

I do like the more streamlined display. It is easier to see the tables and to plot out your floor plan or make edits when needed. Review collected by and hosted on G2.com.

There seems to be SO many extra steps to everything now. Drag and drop is a thing of the past to seat a table without hitting other buttons first. To move a table is multiple steps. To cancel or no show. To assign server sections. You name it, it now has all these extra steps. On a busy night there is nothing worse than being delayed by extra buttons. Review collected by and hosted on G2.com.