OpenTable for Restaurants Reviews & Product Details

The platform is simple, straightforward, and user-friendly. Managing reservations and bookings is easy, and it’s also fairly simple to train new employees on the system. For a restaurant, it really matters to have a reservation platform that staff can pick up quickly and use confidently without a lot of difficulty, and OpenTable delivers on that. Review collected by and hosted on G2.com.

The biggest issue for us is the cost. The platform can get very expensive once you factor in commissions, advertising, and the ongoing pressure to advertise just to achieve meaningful exposure.

I also think there needs to be more accountability and transparency when it comes to guests. Restaurants are publicly rated and reviewed by customers, but restaurants have very limited ability to document problematic guest behavior or flag guests who repeatedly cause issues. A system that lets restaurants share appropriate, objective feedback about guest behavior would be very helpful. Review collected by and hosted on G2.com.

What I like best about OpenTable is the convenience and organization it brings to managing reservations. It gives us a clear picture of the evening before service begins, helps us manage table availability and pacing, and allows guests to make or modify reservations without having to call the restaurant.

The guest database and reservation history are also extremely helpful. Being able to see previous visits, guest notes, preferences, and reservation patterns allows us to provide more personalized service and recognize our regular guests.

The automated confirmations and reminders are another major benefit, particularly for a small, reservation-driven restaurant where a no-show can have a significant impact. Overall, OpenTable helps streamline the reservation process, reduces the amount of time our staff spends on the phone, and gives us useful information to help manage service more efficiently. Review collected by and hosted on G2.com.

The biggest downside of OpenTable is the cost. Between subscription fees and other charges, it can be expensive, particularly for a small independent restaurant.

I also think the platform sometimes gives guests the impression that every aspect of a reservation can simply be changed online, regardless of the restaurant’s size or availability. We have a limited number of tables, so seemingly small changes in party size or reservation time can have a significant impact on the entire evening.

No-shows, last-minute cancellations and guests making multiple reservations are still frustrating issues. While OpenTable provides tools to help manage them, I would like restaurants to have stronger protections and more control over repeat offenders.

Customer support and restaurant-side functionality could also be more responsive and intuitive. When there is an issue during service, we need a solution quickly—not another layer of technology to manage.

Overall, OpenTable is extremely useful, but I would like to see more emphasis placed on the needs of the restaurants that are actually providing the tables being reserved. Review collected by and hosted on G2.com.

I love how OpenTable for Restaurants streamlines reservations across all our seven restaurants, helping us recognize repeat customers and make special events more inclusive. Personalizing every guest's profile to build long-lasting relationships is a standout feature that I appreciate. The way it integrates seamlessly with pop menus to ensure contact syncing is impressive. I find the platform extremely inclusive and easy for customers to find us, read reviews, and leave feedback. The personalized engagement and integration are definitely my favorite features, making it easy for our hosts to use the platform, which is the most straightforward and least buggy solution I've experienced. The initial setup was effortless, with a seamless process from the team. Review collected by and hosted on G2.com.

I do wish that the floor plan process was a little easier. Review collected by and hosted on G2.com.

I like that it reaches guests who may have not heard about us otherwise, it has an app that is commonly known and used. It's easy to use by our staff. Also that it integrated with our POS system which simplifies things for us. Review collected by and hosted on G2.com.

I think the cost is actually too high for our restaurants. There should be an umbrella fee for having multiple locations under one group. Support is ok, but not the best. I would like to be able to chat within guest center to be able to resolve issues. Review collected by and hosted on G2.com.

I like the experience function. It allows us to sell ticketed events and special menus. It also just brings attention to things we want to highlight. I also love the customer service at opentable and how user friendly it is. Review collected by and hosted on G2.com.

I'm an expert now, but special days are a little confusing at first. I think blocking specific party sizes at specific times (like no parties over 8 between 6-8pm) is confusing. I also don't like that I have to manually block each table. I wish I could select multiple tables and block all at once. Review collected by and hosted on G2.com.

I love how user-friendly OpenTable for Restaurants is. It's easily accessible on my computer, phone, and an iPad, which keeps all the managers and hostesses aligned. The streamlined process for taking reservations allows everyone to know what to expect for the night. It stands out to me how being on the OpenTable platform increases visibility by connecting us with diners, especially beneficial in our tourist-centric location. The platform places our restaurants alongside other reputable places, boosting our presence. Additionally, having both our restaurants on OpenTable is beneficial because it automatically suggests our second location if one is fully booked, helping with cross-promotion. Review collected by and hosted on G2.com.

The initial programming and then making changes to availability can be a little tricky Review collected by and hosted on G2.com.

We maintain our customer data and contact information so we can market to our customer base. Review collected by and hosted on G2.com.

I honestly don’t have any complaints. The upfront cost is probably the least appealing part, but at the same time, we don’t have to pay later just to export our data. So, unlike some competitors, there aren’t any hidden costs tied to that. Review collected by and hosted on G2.com.

This is the best reservation platform out there, and the customer service is outstanding—exactly what customers prefer when making a reservation. Their marketing promotions also help us a lot by getting more guests in the door. Review collected by and hosted on G2.com.

The only downside to OpenTable is the high pricing, but it does work and helps me get reservations. Review collected by and hosted on G2.com.

Once open table integrated with Tripleseat, that made me stay with open table. I find everything more user friendly than resy for example Review collected by and hosted on G2.com.

I wish price would come down competitively to compete with resy Review collected by and hosted on G2.com.

I really like that OpenTable for Restaurants is a one-stop shop for all my marketing needs and table management. The email marketing feature is one of my favorites, as it allows me to book both events and private events directly through the platform. Everything is linked together in one specific place, which is important to me. Additionally, the initial setup was very smooth, and I appreciate how the product has a better back office compared to what we used before. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.