--- title: OpenTable for Restaurants Reviews meta\_title: 'OpenTable for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 284 reviews by the users' company size, role or industry to find out how OpenTable for Restaurants works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 284 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Reservation url: https://www.g2.com/categories/reservation --- ### OpenTable for Restaurants Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation. [(26 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090124&qs=pros-and-cons#reviews) Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. [(21 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092203&qs=pros-and-cons#reviews) Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. [(17 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1089023&qs=pros-and-cons#reviews) Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions. [(13 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092289&qs=pros-and-cons#reviews) Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations. [(9 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1091220&qs=pros-and-cons#reviews) Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants. [(16 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090315&qs=pros-and-cons#reviews) Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems. [(6 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092255&qs=pros-and-cons#reviews) Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features. [(6 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090742&qs=pros-and-cons#reviews) Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features. [(5 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092450&qs=pros-and-cons#reviews) Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience. [(4 mentions)](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1089970&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OpenTable for Restaurants ##### 1. Ease of Use Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation. [ See 26 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090124&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Full-Featured, Intuitive Booking System" What do you like about OpenTable for Restaurants? The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive an ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Reservations with Intuitive Interface" What do you like about OpenTable for Restaurants? I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest man ##### 2. Reservation Management Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. [ See 21 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092203&qs=pros-and-cons#reviews) See Related User Reviews ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Reservations with Intuitive Interface" What do you like about OpenTable for Restaurants? I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest man ![Lee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lee S.") LS Lee S. Small-Business (50 or fewer emp.) 5.0/5 "Best of class reservation system for restaurants" What do you like about OpenTable for Restaurants? OpenTable is the most used and respected platform for restaurant reservations in the industry. It’s user friendly, customizable, and adaptable. I use ##### 3. Reservations Management Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. [ See 17 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1089023&qs=pros-and-cons#reviews) See Related User Reviews ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Reservations with Intuitive Interface" What do you like about OpenTable for Restaurants? I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest man ![Lee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lee S.") LS Lee S. Small-Business (50 or fewer emp.) 5.0/5 "Best of class reservation system for restaurants" What do you like about OpenTable for Restaurants? OpenTable is the most used and respected platform for restaurant reservations in the industry. It’s user friendly, customizable, and adaptable. I use ##### 4. Customer Support Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions. [ See 13 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092289&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Full-Featured, Intuitive Booking System" What do you like about OpenTable for Restaurants? The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive an ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Reservations with Intuitive Interface" What do you like about OpenTable for Restaurants? I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest man ##### 5. Efficiency Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations. [ See 9 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1091220&qs=pros-and-cons#reviews) See Related User Reviews ![Karen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen B.") KB Karen B. Small-Business (50 or fewer emp.) 4.5/5 "You can teach an old restaurant new tricks!" What do you like about OpenTable for Restaurants? OpenTable has given our staff the ability to organize reservations more efficiently while giving management an inside look at the trends in our dining ![Calvin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin Y.") CY Calvin Y. Small-Business (50 or fewer emp.) 5.0/5 "OpenTable is Great!" What do you like about OpenTable for Restaurants? What I like best about OpenTable for Restaurants is the centralized control it gives us over our reservations and guest experience. The ability to cus ### 5 Cons or Disadvantages of OpenTable for Restaurants ##### 1. Expensive Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants. [ See 16 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090315&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Best technology for maximizing capacity" What do you dislike about OpenTable for Restaurants? Although I love the technology and customization, I think it's too expensive. ![Carla D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carla D.") CD Carla D. Small-Business (50 or fewer emp.) 3.0/5 "Review from a Top User" What do you dislike about OpenTable for Restaurants? The price is cost prohibitive for most restaurants. We would not recommend restaurants use this software for this reason. It is way more expensive th ##### 2. Limited Customization Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems. [ See 6 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092255&qs=pros-and-cons#reviews) See Related User Reviews ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Reservations with Intuitive Interface" What do you dislike about OpenTable for Restaurants? One area that could be improved in OpenTable for Restaurants is the reporting and analytics features, which could offer more customization and deeper ![Remington M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remington M.") RM Remington M. Mid-Market (51-1000 emp.) 5.0/5 "Very User Friendly" What do you dislike about OpenTable for Restaurants? I do wish we we're able to provide more detail to our guest's profiles such as photos. Also be able to edit emails to guest through OpenTable to bette ##### 3. Not User-Friendly Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features. [ See 6 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1090742&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Mixed Feelings on OT" What do you dislike about OpenTable for Restaurants? Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new re ![Tina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tina R.") TR Tina R. Small-Business (50 or fewer emp.) 5.0/5 "No Fuss Experience - User Friendly" What do you dislike about OpenTable for Restaurants? I do not enjoy the menu building feature. I believe that is the least user friendly feature in the whole system. Also, I would like to see more integr ##### 4. Navigation Issues Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features. [ See 5 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1092450&qs=pros-and-cons#reviews) See Related User Reviews AH Alyssa H. Small-Business (50 or fewer emp.) 5.0/5 "A Reason They Always Used" What do you dislike about OpenTable for Restaurants? OpenTable can be a bit confusing if you are using it for the first time. Scheduling with an onboarding member can be bit difficult. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly site that helps you book more!" What do you dislike about OpenTable for Restaurants? The way separate way that you manage the restaurant from the booking portion could be easier to navigate. ##### 5. Complex Interface Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience. [ See 4 mentions ](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bsentiment_snippet%5D=1089970&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Mixed Feelings on OT" What do you dislike about OpenTable for Restaurants? Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new re ![Simon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon B.") SB Simon B. Small-Business (50 or fewer emp.) 4.5/5 "Open Table For Restaurants" What do you dislike about OpenTable for Restaurants? I feel that some of the controls, for things like pausing and starting reservations can be a bit cumbersome. That being said, since our two year layov ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 5/6/2025 "Full-Featured, Intuitive Booking System" 4.5/5 What do you like best about OpenTable for Restaurants? The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive and fully featured. The app is very stable and works seamlessly across a variety of mobile devices. On the rare occasions we’ve needed support, OpenTable’s team has been responsive, taken ownership, and resolved the issue quickly. The OpenTable platform also integrates with many other restaurant and POS systems, and we’re currently evaluating whether to implement more of those integrations. The return on investment was fairly quick across most locations, most within the year. As far as artificial intelligence, there's more additions all the time and we're currently working to see how we can leverage this tech in our daily workflows. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? The printer preferences (Chit Printing) aren't the best, and [recommended] networked printers seem to be found one minute and not the next. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? Besides reservations, the OpenTable app provides an immediate, visual on all tables in the store, and provides valuable insight into each table. Review collected by and hosted on G2.com. Show More 6/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kent D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent D.") KD Kent D. Co-Founder Small-Business (50 or fewer emp.) 11/10/2025 "Streamlined Reservations with Intuitive Interface" 5/5 What do you like best about OpenTable for Restaurants? I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest management process. It significantly streamlines daily operations and improves the guest experience, making it an invaluable tool for my business. I love the intuitive interface and seamless integration, which make managing reservations and guest relationships both efficient and effortless. The initial setup was straightforward and well-supported, thanks to clear guidance from the onboarding team, which made the implementation process smooth and efficient. I highly value the platform's capability for optimizing table turnover and enhancing overall guest experience through streamlined communications and data-driven insights. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? One area that could be improved in OpenTable for Restaurants is the reporting and analytics features, which could offer more customization and deeper insights to better support data-driven decision making. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? I use OpenTable for Restaurants to efficiently manage reservations and enhance guest management, streamlining operations and improving guest experiences with data-driven insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Renato G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renato G.") RG Renato G. IT Manager Mid-Market (51-1000 emp.) 3/6/2026 "Best-in-Class Reservation Management with Powerful Features and Integrations" 5/5 What do you like best about OpenTable for Restaurants? The best tool for managing reservations worldwide, with plenty of features for hostesses, managers, and marketing teams. It also offers many integrations with different software. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? The pricing feels a bit expensive across the plans they offer, and they also charge a service fee for every seat. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? They only work with one payment processor Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/2/2026 "Keeps All Guest Information in One Place" 5/5 What do you like best about OpenTable for Restaurants? It helps me keep all my guest information in one place. It also helps me study visit and revenue trends Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? There is nothing I dislike about opentable Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? It helps attract more customers into our business and integrates with our POS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tina R.") TR Tina R. Revenue Manager Small-Business (50 or fewer emp.) 8/12/2025 "No Fuss Experience - User Friendly" 5/5 What do you like best about OpenTable for Restaurants? What I like the most is that it is very user friendly. I can toggle from area to area easily, allowing me to have time to take care of my guests. I also like the ability to create special offers anytime. We cater to specialty guests, and they love our special menus. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? I do not enjoy the menu building feature. I believe that is the least user friendly feature in the whole system. Also, I would like to see more integrations meant for hotels that run restaurants in their facilities. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? It is solving my guest organization. Reservations come in via the platform, wham that is done. We add manual reservations that come in via the phone, wham that is done. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon B.") SB Simon B. Owner/Operator Small-Business (50 or fewer emp.) 5/13/2025 "Open Table For Restaurants" 4.5/5 What do you like best about OpenTable for Restaurants? The app is easy to use, customer service is always great, and it helps us get our name out to potential new diners as well as providing added convenience for returning guests. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? I feel that some of the controls, for things like pausing and starting reservations can be a bit cumbersome. That being said, since our two year layover between changing locations, I feel that it has been vastly improved. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? Open Table does a great job of driving guests to our restaurant. Even though we have kept our online reservations disabled, for the first month or so since we opened, our staff has been able to familiarize themselves with the software. Review collected by and hosted on G2.com. Show More 8/12/2025 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 5/15/2025 "Mixed Feelings on OT" 4/5 What do you like best about OpenTable for Restaurants? Marketing Power - campaigns and visibility on the OT network is unmatched Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new review system is also discouraging where you have to download a report each time vs previously when it was sent in the body of an email. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? I like the snapshot on covers as compared to local market. Review collected by and hosted on G2.com. Show More 3/31/2026 Validated ReviewerSource: G2 invite on behalf of seller ![Calvin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin Y.") CY Calvin Y. Corporate Director of Beverage Restaurants Small-Business (50 or fewer emp.) 5/13/2025 "OpenTable is Great!" 5/5 What do you like best about OpenTable for Restaurants? What I like best about OpenTable for Restaurants is the centralized control it gives us over our reservations and guest experience. The ability to customize pacing, optimize table turns, and access real-time data helps us make smarter staffing and service decisions. I also appreciate the guest profile features—it allows us to deliver more personalized hospitality, especially for return diners. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? While OpenTable is a powerful tool, the cost can be a barrier—especially for independent restaurants. I also think there’s room for improvement in how the platform integrates with other systems like POS or marketing tools. More customization for reservation pacing and better insights into guest behavior would also be valuable. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? OpenTable helps us solve several key operational challenges: managing reservations efficiently, minimizing no-shows, and keeping our front-of-house team aligned during service. It centralizes our booking system, so we’re not juggling calls, emails, and walk-ins separately. It also gives us real-time insights into guest flow, which helps us optimize staffing and table turns. On the guest side, it improves communication and consistency, making it easier to provide a personalized, high-touch experience that keeps people coming back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller AH Alyssa H. General Manager Small-Business (50 or fewer emp.) 8/14/2025 "A Reason They Always Used" 5/5 What do you like best about OpenTable for Restaurants? I am always impressed with Opentable’s customer service. It is nice to have a rep that is close to my city that I am able to sit down with and go over any issues that I may have. I also appreciate that they listen to the restaurant operators and use that feedback to make the platform more intuitive. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? OpenTable can be a bit confusing if you are using it for the first time. Scheduling with an onboarding member can be bit difficult. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? OpenTable is the restaurant booking app that people throughout the world use. It is easy to find restaurants and attract new guests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Max R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max R.") MR Max R. Manager Small-Business (50 or fewer emp.) 5/11/2025 "Reliable, Professional, and Easy to Use – Just Wish It Was More Affordable" 4/5 What do you like best about OpenTable for Restaurants? We've been loyal OpenTable customers for years, and the platform continues to be an essential part of our restaurant’s operations. The app is incredibly user-friendly for both our guests and our team, making reservations and table management seamless. Whenever we've had to reach out to customer service—which is rare—the support has been nothing short of excellent. Whether it's through phone or chat, our issues are always resolved quickly and with a high level of professionalism. Overall, OpenTable has been a dependable partner, and we appreciate the value it brings to our business. Review collected by and hosted on G2.com. What do you dislike about OpenTable for Restaurants? If we had one piece of feedback, it would be on pricing. The per-cover charges can really add up over time, and for small to mid-sized restaurants, that cost can be tough to absorb. A more flexible or tiered pricing model would go a long way. Review collected by and hosted on G2.com. What problems is OpenTable for Restaurants solving and how is that benefiting you? Manually managing reservations and tracking guest information. By automating these processes, it's saved our team valuable time and reduced the risk of errors or double bookings. We’re able to easily access guest history, preferences, and notes, which helps us deliver a more personalized experience. The platform streamlines front-of-house operations and gives us better visibility into our dining room, allowing for smoother service and smarter planning. Review collected by and hosted on G2.com. 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