--- title: OpenTable for Restaurants Reviews meta_title: 'OpenTable for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 307 reviews by the users' company size, role or industry to find out how OpenTable for Restaurants works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 307 scale: '5' date_modified: '2026-10-01' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # OpenTable for Restaurants Reviews **Vendor:** OpenTable, Inc. **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.4/5.0 **Total Reviews:** 307 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About OpenTable for Restaurants OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success. ## OpenTable for Restaurants Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of OpenTable for Restaurants, enhancing communication and operational efficiency effortlessly. (26 reviews) - Users value OpenTable's **efficient reservation management** , enhancing guest experience and streamlining daily operations seamlessly. (21 reviews) - Users appreciate the **efficient reservations management** of OpenTable, enhancing daily operations and guest experiences seamlessly. (17 reviews) - Users value the **helpful customer support** of OpenTable, ensuring quick resolutions and smooth operations. (13 reviews) - Users value the **efficiency of OpenTable** in managing reservations and enhancing overall restaurant operations. (9 reviews) - Users value the **customization capabilities** of OpenTable, allowing tailored experiences for diverse restaurant needs and audiences. (8 reviews) - Management Control (8 reviews) - Sales Growth (8 reviews) - Efficiency Optimization (7 reviews) - Table Management (6 reviews) **What users dislike:** - Users find OpenTable **expensive** , with high per cover fees that strain independent restaurants' profit margins and limit customization. (16 reviews) - Users find **limited customization** in OpenTable's reporting and integration features, hindering tailored data insights and functionality. (6 reviews) - Users find OpenTable's interface **not user-friendly** , especially with inconsistent features across different devices and complexity in setup. (6 reviews) - Users find the **navigation issues** in OpenTable confusing, especially for first-time users and across different devices. (5 reviews) - Users find the **interface overly complicated** , making setup and management frustrating and time-consuming. (4 reviews) - Users face **integration issues** with OpenTable, especially concerning platforms like Shopify and WooCommerce, impacting usability. (4 reviews) - POS Integration Issues (4 reviews) - Reservation System Issues (4 reviews) - Users find the **complexity** of OpenTable challenging, especially with scheduling and navigating the backend features. (2 reviews) - Users are concerned about the **high fees** with OpenTable, which significantly impact the profitability of their restaurants. (2 reviews) ## OpenTable for Restaurants Reviews ### 1. A Valuable Tool for Managing a Reservation-Driven Restaurant **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** What I like best about OpenTable is the convenience and organization it brings to managing reservations. It gives us a clear picture of the evening before service begins, helps us manage table availability and pacing, and allows guests to make or modify reservations without having to call the restaurant. The guest database and reservation history are also extremely helpful. Being able to see previous visits, guest notes, preferences, and reservation patterns allows us to provide more personalized service and recognize our regular guests. The automated confirmations and reminders are another major benefit, particularly for a small, reservation-driven restaurant where a no-show can have a significant impact. Overall, OpenTable helps streamline the reservation process, reduces the amount of time our staff spends on the phone, and gives us useful information to help manage service more efficiently. **What do you dislike about OpenTable for Restaurants?** The biggest downside of OpenTable is the cost. Between subscription fees and other charges, it can be expensive, particularly for a small independent restaurant. I also think the platform sometimes gives guests the impression that every aspect of a reservation can simply be changed online, regardless of the restaurant’s size or availability. We have a limited number of tables, so seemingly small changes in party size or reservation time can have a significant impact on the entire evening. No-shows, last-minute cancellations and guests making multiple reservations are still frustrating issues. While OpenTable provides tools to help manage them, I would like restaurants to have stronger protections and more control over repeat offenders. Customer support and restaurant-side functionality could also be more responsive and intuitive. When there is an issue during service, we need a solution quickly—not another layer of technology to manage. Overall, OpenTable is extremely useful, but I would like to see more emphasis placed on the needs of the restaurants that are actually providing the tables being reserved. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable solves several important business problems for us. The biggest is reservation management. As a small, reservation-driven restaurant with limited seating, we need to know exactly what our evening looks like and how to maximize our available tables without overbooking or negatively affecting service. It reduces the amount of time our staff spends answering phones and manually taking reservations by allowing guests to book, cancel and modify reservations online. Automated confirmations and reminders also help reduce no-shows and missed reservations. OpenTable helps us manage pacing and turn times, track guest history and preferences, recognize repeat customers, and better prepare for each service. The guest database is particularly valuable because it allows us to provide a more personalized experience. It also provides additional exposure to potential guests who may not have found us otherwise. Ultimately, the biggest business benefit is efficiency. It centralizes reservations, guest information and table management in one system, allowing us to spend less time managing reservations and more time actually running the restaurant and taking care of our guests. ### 2. Easy-to-Use App That Reaches More Guests and Integrates Smoothly with Our POS **Rating:** 4.5/5.0 stars **Reviewed by:** Jessi M. | Director of Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I like that it reaches guests who may have not heard about us otherwise, it has an app that is commonly known and used. It's easy to use by our staff. Also that it integrated with our POS system which simplifies things for us. **What do you dislike about OpenTable for Restaurants?** I think the cost is actually too high for our restaurants. There should be an umbrella fee for having multiple locations under one group. Support is ok, but not the best. I would like to be able to chat within guest center to be able to resolve issues. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I don't think there are specific problems we had before that open table is solving. Primarily we use open table as a marketing platform and a way to reach guests. ### 3. User-Friendly Experience Feature with Excellent OpenTable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Director of Guest Experience & Digital Innovation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I like the experience function. It allows us to sell ticketed events and special menus. It also just brings attention to things we want to highlight. I also love the customer service at opentable and how user friendly it is. **What do you dislike about OpenTable for Restaurants?** I'm an expert now, but special days are a little confusing at first. I think blocking specific party sizes at specific times (like no parties over 8 between 6-8pm) is confusing. I also don't like that I have to manually block each table. I wish I could select multiple tables and block all at once. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We need a system that is straightforward and easy for employees of all levels of service to use. That's what OpenTable does. It's straightforward. ### 4. A Reliable Reservation Backbone for a High-Volume, Multi-Service Restaurants **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** As an owner and Director of Operations at Mamajuana Cafe, a Latin Caribbean full-service restaurant running dinner seven nights a week plus lunch and brunch, I depend on OpenTable to keep our book organized across very different service periods. Brunch, weekday lunch, and a busy weekend dinner each have their own pacing, and OpenTable lets us manage all of them from one place without our hosts juggling separate systems.

UI / UX: The floor plan and table management view is the feature our front-of-house team uses most. Hosts can see table status at a glance, seat walk-ins alongside reservations, and adjust turn times on the fly when a large party lingers. New hosts typically become comfortable with the core workflow within a shift or two, which matters for a team our size. Guest profiles are also valuable; seeing visit history, special occasions, and notes before a party arrives lets us personalize service in a way our regulars notice.

Integrations: Having our reservation link built into our website and social channels means guests book directly instead of calling, which has noticeably reduced phone traffic during service. Our booking routing is set up so standard reservations flow through OpenTable while larger private events in our Speakeasy space are handled separately, and that separation keeps the main book clean. Deeper integration with our POS and accounting tools would make reporting even stronger, which leads to one of my few wishes for the platform.

Performance: The system is stable during our peak hours, which is when it matters most. Real-time syncing between the host stand and the guest-facing booking page means we rarely deal with double bookings. Automated confirmations and reminders have helped reduce no-shows, and the waitlist feature keeps walk-in guests informed rather than crowding the entrance.

Pricing / ROI: OpenTable is not the cheapest option, and per-cover fees on network bookings add up for a high-volume restaurant. That said, the exposure from the OpenTable diner network brings in guests who would not otherwise discover us, and the reduction in no-shows and phone time offsets a meaningful portion of the cost. For a restaurant of our size, the return justifies the expense, though smaller operators should weigh the fee structure carefully.

Support / Onboarding: Initial setup of our floor plan, shifts, and booking rules was straightforward, and support has been responsive when we needed help adjusting configurations. The help resources are thorough enough that most day-to-day questions can be answered without opening a ticket.

AI / Intelligence: The reporting and guest insights are where the platform shows its intelligence. Cover trends by daypart help us plan staffing, and guest data helps us identify regulars and high-value diners. I would like to see more predictive tools, such as smarter pacing recommendations based on historical turn times, but the existing analytics already inform our scheduling decisions.

Pros: Intuitive floor management, strong guest profiles, effective no-show reduction, valuable diner network exposure, and dependable performance during rushes.

Cons: Per-cover fees can be significant at high volume, and deeper POS and accounting integration would improve end-to-end reporting.

Bottom Line: For a busy full-service restaurant managing multiple service periods and a large team, OpenTable is a dependable foundation for reservations and guest management. I would recommend it to operators who value reliability and guest data, with the caveat that they should model the fees against their expected network bookings. **What do you dislike about OpenTable for Restaurants?** The per-cover fees on network bookings add up quickly for a high-volume restaurant like ours, and at times they feel disproportionate to the value of an individual reservation. I would also like deeper integration with our POS and accounting tools, since pulling together end-to-end reporting still takes manual work. More predictive features, such as pacing recommendations based on historical turn times, would make the platform even more useful. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable solves the problem of managing reservations across very different service periods, including brunch, lunch, and a busy seven-night dinner service, without relying on phone calls or paper books. Online booking has reduced the number of calls our hosts take during service, and automated confirmations and reminders have helped cut down on no-shows.

It also gives us a centralized view of the floor, so hosts can seat walk-ins alongside reservations and adjust turn times as the night unfolds. Guest profiles let our team recognize regulars and note special occasions in advance. As a result, we run a smoother front of house, use our tables more efficiently, and deliver more personalized service to returning guests. ### 5. Superior Reservation Platform with Easy Integrations and Accessible Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex A. | marketing, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** OpenTable is, by far, the superior reservation platform for businesses. I know that Toast Tables and Resy, etc., offer cheaper per-head costs, but they don’t have the same following, usability, or outreach that you do. Integrations are easy to complete and work well with all platforms. Support is always accessible. **What do you dislike about OpenTable for Restaurants?** The only feature I dislike is that there isn’t a way for contacts to sync with Popmenu automatically. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It completely takes the guesswork out of reservations. It runs smoothly on its own, and aside from making occasional updates, I don’t have to mess with it much at all. ### 6. Best-in-Class Reservation Platform with Outstanding Customer Service and Promotions **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph R. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** This is the best reservation platform out there, and the customer service is outstanding—exactly what customers prefer when making a reservation. Their marketing promotions also help us a lot by getting more guests in the door. **What do you dislike about OpenTable for Restaurants?** The only downside to OpenTable is the high pricing, but it does work and helps me get reservations. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** They help me reduce the number of calls that come in for reservations. It feels like we have another employee handling bookings, while also promoting our name and product. ### 7. One-Stop Solution for Table & Marketing Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo Z. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I really like that OpenTable for Restaurants is a one-stop shop for all my marketing needs and table management. The email marketing feature is one of my favorites, as it allows me to book both events and private events directly through the platform. Everything is linked together in one specific place, which is important to me. Additionally, the initial setup was very smooth, and I appreciate how the product has a better back office compared to what we used before. **What do you dislike about OpenTable for Restaurants?** Nothing **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable for Restaurants simplifies table management, reservations, email marketing, and event planning, offering a one-stop shop for all these needs. It streamlines operations by booking events and managing marketing efficiently all in one place. ### 8. Reduces No-Shows and Enhances Reservation Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I really appreciate how OpenTable for Restaurants makes setting up reservation systems super easy, allowing me to move tables around and track reservations effortlessly. The reporting features are helpful in comparing our performance with market averages, which is great for keeping track of covers versus the average. I also love the policies for requiring credit cards during busy times to reduce no-shows, which cuts down on lost revenue. What really stands out is its versatility and ease of use across different devices like desktop, phones, and iPads, making it accessible and manageable from anywhere, whether I’m in the restaurant or not. This accessibility is crucial and lets us manage reservations on the go, driving more business without being tied to any single location. **What do you dislike about OpenTable for Restaurants?** The whole credit card link system is very limiting, especially for customers from older generations or those using flip phones, which is common in the kosher Jewish orthodox community. The credit card reminders are limited to only three times, and sometimes the button to send a reminder is disabled without reason. Also, the iPhone app for OpenTable Manager is difficult to use; canceling a booking or moving tables is tricky and not very intuitive, making it harder to manage on a phone compared to a tablet or computer. These aspects definitely need improvement. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to manage reservations, reduce phone calls, and improve service efficiency by allowing direct messaging and integration with my POS system. It helps me reduce no-shows by requiring credit cards for reservations, boosting business and cutting costs. ### 9. Easy to Use with Strong Back-End Data **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin E. | owner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** It is pretty easy to use and has good data on the back end **What do you dislike about OpenTable for Restaurants?** Its a bit expensive and even though they track where the guest comes from its hard to know if they are definitely new guests or if your regular just happened to go straight to open table to book because they already use it. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** definitely helps with organizing the dining room and timing out reservations versus walk-ins ### 10. Accurate Phone-Based Reservations Make Guest Details Easy **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | General Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** The best feature is that we can accurately take reservations with phone numbers to ensure the correct spelling and name of the guest. **What do you dislike about OpenTable for Restaurants?** When taking credit cards for reservations, we can’t enter the card details manually or send the guest a pay link. I’d really like the option to do both, depending on the situation. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps manage large parties and ensures the restaurant isn’t overbooked during that time. ### 11. Comprehensive System, Pricy but Valuable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I really like the ability to change seating arrangements on the fly with OpenTable for Restaurants. I find the system to be comprehensive as a whole, particularly appreciating the floor planning and reservation system. These features really help me plan my night effectively by figuring out how many staff I need and letting me know how many walk-ins I can accommodate based on my reservation volume. **What do you dislike about OpenTable for Restaurants?** I don't understand the point of the current review system because it allows anonymous reviews. Also, the price point tends to be very expensive when we are in season, which affects my likelihood of recommending it. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to track walk-ins, plan seating, assist hosts and servers, and know my real-time restaurant capacity. It helps me plan staffing based on reservations and gives insight into business trends, which is vital for my seasonal business. ### 12. Easy Floor Plans and Straightforward Booking with Helpful Marketing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** The floor plan is easy to use, and the reservation platform makes booking simple and straightforward. I also appreciate the additional marketing opportunities it provides. **What do you dislike about OpenTable for Restaurants?** The waitlist features can be hard to understand for guests and users depending on how it is set up and the text is not super changeable. There are clear differences between in house waitlist and reservation waitlists and I think there could be more flexibility here for individual businesses to customize how they want to use this feature. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reservation tool, managing our table and server rotations, planning for bookings and marketing business ### 13. Streamlined Reservations with Unmatched Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I really like the organizational properties of OpenTable for Restaurants; they help us keep everything related to reservations in one place. The integrations are also a plus, especially having Toast and Triple Seat integrated, which is great. The initial setup was extremely easy with no issues at all. Overall, OpenTable for Restaurants provides solutions to many problems by offering a one-stop shop for everything related to reservations. **What do you dislike about OpenTable for Restaurants?** not much **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable for Restaurants is a one-stop shop for reservations with excellent organizational properties. It integrates well with other systems like Toast and Triple Seat, enhancing functionality. ### 14. Full-Featured, Intuitive Booking System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive and fully featured. The app is very stable and works seamlessly across a variety of mobile devices. On the rare occasions we’ve needed support, OpenTable’s team has been responsive, taken ownership, and resolved the issue quickly. The OpenTable platform also integrates with many other restaurant and POS systems, and we’re currently evaluating whether to implement more of those integrations. The return on investment was fairly quick across most locations, most within the year. As far as artificial intelligence, there's more additions all the time and we're currently working to see how we can leverage this tech in our daily workflows. **What do you dislike about OpenTable for Restaurants?** The printer preferences (Chit Printing) aren't the best, and [recommended] networked printers seem to be found one minute and not the next. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Besides reservations, the OpenTable app provides an immediate, visual on all tables in the store, and provides valuable insight into each table. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 15. Robust Features with Minor Annoyances **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I like OpenTable for Restaurants because it's a robust system with many features and easy layouts. I've been using it for a long time, so I'm very familiar with the format. I also find the online booking convenience and the tools for coordinating floor plans particularly useful. The initial setup was very easy, which was a great start to using the product. **What do you dislike about OpenTable for Restaurants?** I find it annoying when they change small things like moving the 'x' to close out a popup. It just makes the interface feel inconsistent. They also change the flow of some processes that in my opinion didn't need changing. It disrupts how I'm used to working with the system. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable for Restaurants allows online booking and helps coordinate floor plans for my two restaurants. ### 16. Effortless Reservations, Needs Waitlist Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** neha k. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I like using OpenTable for Restaurants to manage my reservations in-house. It's great for bringing in reservations, managing the flow of the dining room, and creating a database of customers. I also found the initial setup to be very easy. **What do you dislike about OpenTable for Restaurants?** I find it difficult to figure out how to create a waitlist using OpenTable for Restaurants. It's not clear to me how to manage the waitlist for customers. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to manage reservations, streamline the dining room flow, and maintain a customer database. ### 17. User-Friendly Reservation Management **Rating:** 4.0/5.0 stars **Reviewed by:** Alison C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I use OpenTable for Restaurants to manage reservations in our fine dining restaurants and appreciate how it helps us organize our covers and tables efficiently. Its availability planning and marketing tools are incredibly useful. I also like that it is very well organized and user-friendly. Since transitioning from a PC-based setup to the app, the process has become much easier, which is a big plus. **What do you dislike about OpenTable for Restaurants?** Nothing **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to organize covers and tables, making reservation management seamless while effectively marketing to new diners. ### 18. Consistently Evolving AI Features and a Strong Marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Alexios M. | Vice President of Marketing, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** The new Ai features and how it continues to consistently evolve as a product. I like how it has a large marketplace as well. **What do you dislike about OpenTable for Restaurants?** The cost is a consistent dislike, however, you get what you pay for. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Driving business, organizing guest volume, and optimizing reviews. ### 19. Seamless Reservations with OpenTable's Enhanced Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I really like how OpenTable for Restaurants helps with managing the floor on busy nights and how it provides customer statistics for future staffing planning. I also appreciate the experiences platform that lets me promote events or specials, bringing in more business. The switch from Yelp was worthwhile because OpenTable offers more features and is more popular. The initial setup was very easy, thanks to the great instructions and excellent staff support, making the transition seamless. **What do you dislike about OpenTable for Restaurants?** I can't think of anything **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to manage the floor on busy nights, track customer statistics, and plan staffing. The experiences platform helps promote events and specials, bringing in business. ### 20. Widely Expected and Convenient, but Cover-Based Pricing Feels Unfair **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy S. | GM, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** It’s ubiquity. It helps that so many users expect all shops to use it. **What do you dislike about OpenTable for Restaurants?** Pricing by the cover is unfair.should be flat. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reduces phone traffic and helps drive covers ### 21. Effortless Reservations with Recognizable Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** I like that OpenTable for Restaurants is simple to use, and it's recognized, which helps in promoting our restaurant and spreading the word. It provides an organized way of taking reservations and also offers a database that I find very useful for learning about our customers. It also solved problems for us when we switched from Seven Rooms because it was more flexible and recognized by people. The initial setup was very simple, and everything works great for us. **What do you dislike about OpenTable for Restaurants?** nothing **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable for Restaurants promotes and organizes reservations, provides a customer database, and is simple and recognized, enhancing our restaurant's reach. ### 22. One Login to Manage Multiple Restaurants and Weekly Reservations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** The ability to see multiple restaurants using one log-in. I can easily see upcoming reservations by shift for the whole week in one view. **What do you dislike about OpenTable for Restaurants?** We have not experienced any downsides. It serves our purposes. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We have paid to boost our profile during slower shifts, and it has helped us fill seats during those times. ### 23. Easy to Learn, But Pricey with Tacky Cover Fees **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony B. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** Simple to use & train staff on the system **What do you dislike about OpenTable for Restaurants?** Expensive & cover fees are a very tacky way of squeezing customers **What problems is OpenTable for Restaurants solving and how is that benefiting you?** No problems, makes my life easier to get alerts for reservations though so we can always plan ahead ### 24. Streamlined Reservations with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kent D. | Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 10, 2025 **What do you like best about OpenTable for Restaurants?** I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest management process. It significantly streamlines daily operations and improves the guest experience, making it an invaluable tool for my business. I love the intuitive interface and seamless integration, which make managing reservations and guest relationships both efficient and effortless. The initial setup was straightforward and well-supported, thanks to clear guidance from the onboarding team, which made the implementation process smooth and efficient. I highly value the platform's capability for optimizing table turnover and enhancing overall guest experience through streamlined communications and data-driven insights. **What do you dislike about OpenTable for Restaurants?** One area that could be improved in OpenTable for Restaurants is the reporting and analytics features, which could offer more customization and deeper insights to better support data-driven decision making. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I use OpenTable for Restaurants to efficiently manage reservations and enhance guest management, streamlining operations and improving guest experiences with data-driven insights. **Official Response from Anselmo Temple:** > Hi Kent, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 25. Excellent Customer Service and Interface Guests Love **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie M. | CEO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2026 **What do you like best about OpenTable for Restaurants?** Customer service and interface, as well as popularity to guests **What do you dislike about OpenTable for Restaurants?** The price and limitations on a multi level venue **What problems is OpenTable for Restaurants solving and how is that benefiting you?** ticketing features ### 26. Best-in-Class Reservation Management with Powerful Features and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Renato G. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** March 06, 2026 **What do you like best about OpenTable for Restaurants?** The best tool for managing reservations worldwide, with plenty of features for hostesses, managers, and marketing teams. It also offers many integrations with different software. **What do you dislike about OpenTable for Restaurants?** The pricing feels a bit expensive across the plans they offer, and they also charge a service fee for every seat. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** They only work with one payment processor **Official Response from Anselmo Temple:** > Hi Renato, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 27. Keeps All Guest Information in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 02, 2026 **What do you like best about OpenTable for Restaurants?** It helps me keep all my guest information in one place. It also helps me study visit and revenue trends **What do you dislike about OpenTable for Restaurants?** There is nothing I dislike about opentable **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps attract more customers into our business and integrates with our POS **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 28. No Fuss Experience - User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tina R. | Revenue Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about OpenTable for Restaurants?** What I like the most is that it is very user friendly. I can toggle from area to area easily, allowing me to have time to take care of my guests. I also like the ability to create special offers anytime. We cater to specialty guests, and they love our special menus. **What do you dislike about OpenTable for Restaurants?** I do not enjoy the menu building feature. I believe that is the least user friendly feature in the whole system. Also, I would like to see more integrations meant for hotels that run restaurants in their facilities. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It is solving my guest organization. Reservations come in via the platform, wham that is done. We add manual reservations that come in via the phone, wham that is done. **Official Response from Anselmo Temple:** > Hi Tina, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 29. Open Table For Restaurants **Rating:** 4.5/5.0 stars **Reviewed by:** Simon B. | Owner/Operator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 13, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** The app is easy to use, customer service is always great, and it helps us get our name out to potential new diners as well as providing added convenience for returning guests. **What do you dislike about OpenTable for Restaurants?** I feel that some of the controls, for things like pausing and starting reservations can be a bit cumbersome. That being said, since our two year layover between changing locations, I feel that it has been vastly improved. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open Table does a great job of driving guests to our restaurant. Even though we have kept our online reservations disabled, for the first month or so since we opened, our staff has been able to familiarize themselves with the software. **Official Response from Anselmo Temple:** > Hi Simon, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 30. Mixed Feelings on OT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** Marketing Power - campaigns and visibility on the OT network is unmatched **What do you dislike about OpenTable for Restaurants?** Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new review system is also discouraging where you have to download a report each time vs previously when it was sent in the body of an email. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I like the snapshot on covers as compared to local market. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 31. OpenTable is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin Y. | Corporate Director of Beverage , Restaurants, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 13, 2025 **What do you like best about OpenTable for Restaurants?** What I like best about OpenTable for Restaurants is the centralized control it gives us over our reservations and guest experience. The ability to customize pacing, optimize table turns, and access real-time data helps us make smarter staffing and service decisions. I also appreciate the guest profile features—it allows us to deliver more personalized hospitality, especially for return diners. **What do you dislike about OpenTable for Restaurants?** While OpenTable is a powerful tool, the cost can be a barrier—especially for independent restaurants. I also think there’s room for improvement in how the platform integrates with other systems like POS or marketing tools. More customization for reservation pacing and better insights into guest behavior would also be valuable. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable helps us solve several key operational challenges: managing reservations efficiently, minimizing no-shows, and keeping our front-of-house team aligned during service. It centralizes our booking system, so we’re not juggling calls, emails, and walk-ins separately. It also gives us real-time insights into guest flow, which helps us optimize staffing and table turns. On the guest side, it improves communication and consistency, making it easier to provide a personalized, high-touch experience that keeps people coming back. **Official Response from Anselmo Temple:** > Hi Calvin, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 32. A Reason They Always Used **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa H. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2025 **What do you like best about OpenTable for Restaurants?** I am always impressed with Opentable’s customer service. It is nice to have a rep that is close to my city that I am able to sit down with and go over any issues that I may have. I also appreciate that they listen to the restaurant operators and use that feedback to make the platform more intuitive. **What do you dislike about OpenTable for Restaurants?** OpenTable can be a bit confusing if you are using it for the first time. Scheduling with an onboarding member can be bit difficult. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable is the restaurant booking app that people throughout the world use. It is easy to find restaurants and attract new guests. **Official Response from Anselmo Temple:** > Hi Alyssa, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 33. Reliable, Professional, and Easy to Use – Just Wish It Was More Affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Max R. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2025 **What do you like best about OpenTable for Restaurants?** We've been loyal OpenTable customers for years, and the platform continues to be an essential part of our restaurant’s operations. The app is incredibly user-friendly for both our guests and our team, making reservations and table management seamless. Whenever we've had to reach out to customer service—which is rare—the support has been nothing short of excellent. Whether it's through phone or chat, our issues are always resolved quickly and with a high level of professionalism. Overall, OpenTable has been a dependable partner, and we appreciate the value it brings to our business. **What do you dislike about OpenTable for Restaurants?** If we had one piece of feedback, it would be on pricing. The per-cover charges can really add up over time, and for small to mid-sized restaurants, that cost can be tough to absorb. A more flexible or tiered pricing model would go a long way. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Manually managing reservations and tracking guest information. By automating these processes, it's saved our team valuable time and reduced the risk of errors or double bookings. We’re able to easily access guest history, preferences, and notes, which helps us deliver a more personalized experience. The platform streamlines front-of-house operations and gives us better visibility into our dining room, allowing for smoother service and smarter planning. **Official Response from Anselmo Temple:** > Hi Max, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 34. Always have been impressed w/ Opentable **Rating:** 4.5/5.0 stars **Reviewed by:** Todd W. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** Opentable is the most customer friendly stable reservation platform I have worked with **What do you dislike about OpenTable for Restaurants?** The cost is always an issue. Restructuring the cost structure for restaurants who are struggling would be helpful **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Integration of our POS system has been something that I have always been a big advocate for **Official Response from Rebecca Dupont:** > Hi Todd, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 35. The Premier Reservation Software **Rating:** 5.0/5.0 stars **Reviewed by:** Trey J. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about OpenTable for Restaurants?** The ease on the consumer side to sift through restaurants, as well as the tools to optimize the flow of service. **What do you dislike about OpenTable for Restaurants?** It is the priciest option I've seen, but you get what you pay for. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps me keep my staff busy in a more sustainable way, in that we seat them at the proper intervals and with the optimal number of guests with OpenTable's easy to use interface. It allows me to be creative with our dining room layouts because I know that I can quickly adjust any floor plan or guest request with ease. **Official Response from Anselmo Temple:** > Hi Trey, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 36. Managing my restaurant with Open Table **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 **What do you like best about OpenTable for Restaurants?** The most helpful part of using open table for restaurants is being able to manage my daily operations on the go. Whenever I need a quick change to my floor plan or event running schedule, I can quickly update on my phone app or a laptop. Their customer service is quick with responses and very helpful with setting things up. **What do you dislike about OpenTable for Restaurants?** I can’t think of the least helpful part using open table for restaurants. The only thing I personally have experienced is setting up the event or experience could be tricky if you’re not familiar with the process. Once you get it, it becomes quick and easy. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It shows me the monthly breakdown on how many customers we get, how our promotion is running and in general brings more customer to our restaurant because we are on Open table. **Official Response from Anselmo Temple:** > Hi Marina, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 37. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Remington M. | Event Coordinator / Guest Experience & Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** It's very user friendly for the backend and we love the accessibility we have to reach out to our guests. The detail in communication we are able to provide and ability to change floorplans on the fly. I do appreciate the ease of implementation so connect other social platforms. **What do you dislike about OpenTable for Restaurants?** I do wish we were able to provide more detail to our guest's profiles such as photos. Also be able to edit emails to guest through OpenTable to better personalize. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Bringing in guests with their marketing tools. **Official Response from Anselmo Temple:** > Hi Remington, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 38. Strong Basic Software with Interesting Extras **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about OpenTable for Restaurants?** OpenTable is a long-proven juggernaut in the restaurant reservations space. They have a broad user-base of guests looking for reservations and remove a lot of the friction in gathering guest info, securing reservations at difficult time slots, protecting the restaurant against late cancellations and no-shows (credit card guarantee), and marketing additional aspects of the restaurant (e.g. dining areas, menu, special events, private dining). OpenTable is relatively easy to use from an operations standpoint and can be mastered by most, from the 16 year-old host to a later-in-life semi-retired hospitality lifer who can't give it up just yet. The back-office and availability planning options can be as in-depth or as bare-bones as you need. At times, when I have run into technical issues, their chat-based customer support has been very helpful and relatively quick in solving issues. **What do you dislike about OpenTable for Restaurants?** OpenTable has developed many additional features in recent months/years to compete with other reservation software competitors or to adapt to changing landscape of dining out (thank you, covid). At times, the implementation of these features may have been rushed such that their implementation was short-sided and not as beneficial as first intended. Furthermore, OpenTable is very device-specific: meaning that features available on iOS are different from what is available via an internet browser. OpenTable seems to be taking steps recently to narrow this gap; however, their Android-based mobile app lags far behind and is comically useless at times. I write this as an Android phone user who utilizes the OT app on my phone daily. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable excels at marketing our restaurant and optimizing reservations to maximize the number of guests we can seat in a given time period. OpenTable also gathers important contact info from guests and allows us to expand our communications and guest-resource management. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 39. Market leader for a reason! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 13, 2025 **What do you like best about OpenTable for Restaurants?** Powerful tools let you manage on an enterprise level while providing location-specific support for unique needs. For corporate level operators, it's great for managing multiple locations at once. For operators in the field, it's easy to train on for FOH staff that will be using the platform often for taking reservations and communicating with guests. Best of all, if you need help their support team is responsive and thorough. **What do you dislike about OpenTable for Restaurants?** We have experienced some syncing issues across multiple tablets when wifi is spotty or many changes are made. Integrations are somewhat limited but OT works well with CRMs willing to put in a little elbow grease. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It handles the task of online reservations without too much management required for our front-of-house managers. We get a lot of traffic to the business this way and it's wonderful to not have to be stuck to emails or answering the phone. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 40. OpenTable Rocks! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 **What do you like best about OpenTable for Restaurants?** What I like best about OpenTable for Restaurants is how intuitive and streamlined the reservation management system is. The interface is easy to use for staff, even during busy hours, and it really helps reduce the risk of overbooking or confusion. The automatic confirmation emails and reminders for guests cut down on no shows, and the reporting tools provide valuable insights into customer trends and table turnover rates. **What do you dislike about OpenTable for Restaurants?** One thing I dislike is the cost structure, especially the per cover fee. For independent restaurants, these fees can add up quickly, eating into already thin profit margins. Also, while the platform is feature rich, some of the more advanced tools require separate add-ons or upgrades, which can be frustrating if you're hoping for an all in one solution. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable for Restaurants is solving several key problems for us, especially when it comes to streamlining our reservation process and improving front of house efficiency. It helps us keep track of where to seat guests based on table availability, server sections, and party size, which reduces confusion during busy shifts. The platform also minimizes double bookings and makes it easy to update or cancel reservations in real-time, keeping everything organized and reducing stress for the host staff. Overall, it saves time, improves guest experience, and helps us operate more smoothly. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 41. Excellent software for table management, operations, and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 **What do you like best about OpenTable for Restaurants?** The software has helped us better assign tables and seat more people efficiently. It has also helped us in managing serving staff and assigning tables, as well as being able to see in real time the table status thanks to the integration with our POS. It has also helped us gain more visibility with the local market thanks to OpenTable's name in the restaurant industry. **What do you dislike about OpenTable for Restaurants?** The special days setting isn't always as easy to use as the rest of the software, but with time and patience it works. An area of improvement would be to be able to adjust more specific settings from the mobile Open Table for Restaurants app. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable is helping us stay relevant in today's local markets, allows us to be dynamic in our offerings, helping us book experiences and special events without the need of running to other softwares. OpenTable is also serving as a customer database, giving us useful information on recurring guests, new guests, marketing emails, and booking small events. We are also able to seat more efficiently, thanks to the integration with our POS, which is one of the most valuable tools. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 42. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Christina M. | Sales & Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about OpenTable for Restaurants?** Open Table is easy to use and provides a good way for customers to reserve their table and keep all their information. **What do you dislike about OpenTable for Restaurants?** We wish we could add an ordering service to this to combine another software that we use. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Seating chart and table reservations. We love how it saves important guest data to use to our advantage to target specific customers. **Official Response from Anselmo Temple:** > Hi Christina, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 43. Review from a Top User **Rating:** 3.0/5.0 stars **Reviewed by:** Carla D. | Managing Patrner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 15, 2025 **What do you like best about OpenTable for Restaurants?** The support on the phone is the best thing about Open Table. Otherwise it does what the competitors do. **What do you dislike about OpenTable for Restaurants?** The price is cost prohibitive for most restaurants. We would not recommend restaurants use this software for this reason. It is way more expensive than other systems. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** The ability to sell tickets to experiences is extremely helpful. **Official Response from Anselmo Temple:** > Hi Carla, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with [insert complaint(s)]. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 44. Best of class reservation system for restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Lee S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** OpenTable is the most used and respected platform for restaurant reservations in the industry. It’s user friendly, customizable, and adaptable. I use it in my operations and suggest it to the operators I consult. **What do you dislike about OpenTable for Restaurants?** It is the best and it is also the most expensive. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps solve table management issues, marketing opportunities, and guest relations/communications opportunities. **Official Response from Anselmo Temple:** > Hi Lee, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 45. Open Table is the best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn L. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about OpenTable for Restaurants?** It is extremely user friendly and they have upgraded some new features that competitors have had. The ease of implementing the system was seamless and training of the staff was easy as well. Guest count increased when we switched back to open table. **What do you dislike about OpenTable for Restaurants?** We switched away and then returned to Open Table because we wanted to try a new system, however it hurt our business and when we returned our account team has been very helpful and stays in contact. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** They included private dining options where guests can now reserve for special dinners and pay a deposit so they have to come. **Official Response from Anselmo Temple:** > Hi Shawn, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 46. User friendly site that helps you book more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about OpenTable for Restaurants?** Besides the fact that it is easy to manage restaurant bookings, it gives the operators the ability to optimize their restaurants through clear actionable to do's. This feature is best in class among table management software. The client success manager has made customer support incredibly easy and full service. **What do you dislike about OpenTable for Restaurants?** The way separate way that you manage the restaurant from the booking portion could be easier to navigate. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** This program is the main booking engine and table management program for our restaurants. It helps keep our restaurant running smoothly and full of customers. **Official Response from Anselmo Temple:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 47. You can teach an old restaurant new tricks! **Rating:** 4.5/5.0 stars **Reviewed by:** Karen B. | Business Development, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about OpenTable for Restaurants?** OpenTable has given our staff the ability to organize reservations more efficiently while giving management an inside look at the trends in our dining. **What do you dislike about OpenTable for Restaurants?** It can be frustrating to have my account support based in another country where the time difference makes meetings difficult. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable is helping book nights that are typically slower. **Official Response from Anselmo Temple:** > Hi Karen, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 48. Best Reservation Software **Rating:** 4.5/5.0 stars **Reviewed by:** Tasia P. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenTable for Restaurants?** It's the most robust and easy to use. It's also easier for customers to book reservations as well. Prefer over Resy. **What do you dislike about OpenTable for Restaurants?** Costly wish they didn't charge as much per cover. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** They help to make sure we have correct turn times and making sure servers have enough covers. **Official Response from Rebecca Dupont:** > Hello Tasia, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy to use and robust. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 49. Revenue Booster **Rating:** 4.0/5.0 stars **Reviewed by:** Jama F. | Owner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 **What do you like best about OpenTable for Restaurants?** OpenTable has allowed us the opportunity to save money in multiple ways.

First, we are able to seat more guests. More seat, more revenue.

We also are able to free up time spent on the phone taking manual reservations, or tying up the phone for carry out orders.

Lastly, we are able to staff appropriately by forecasting using previously recorded data. **What do you dislike about OpenTable for Restaurants?** OpenTable does not currently sync with calendars or our POS. Currently, the price seems a bit high (sometimes offsetting the savings) however, once these implementations take effect, the value will increase. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reservations **Official Response from Anselmo Temple:** > Hi Jama, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 50. Very helpful with receiving reservations and keeping our guests accurately informed. **Rating:** 5.0/5.0 stars **Reviewed by:** Lyn S. | Restaurant manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 07, 2025 **What do you like best about OpenTable for Restaurants?** Getting all the correct information for a reservation is the most helpful part about open table. The upsides of open table are-getting accurate information from the guests, providing accurate information about our hours menu seating options, and providing credible reviews. **What do you dislike about OpenTable for Restaurants?** I can honestly say I haven’t had any bad experiences with open table. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open table solves any miscommunication when it comes to reservations. It benefits me by allowing me to confidently knowing what reservations we have, and what seating options are available. **Official Response from Anselmo Temple:** > Hi Lyn, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ## OpenTable for Restaurants Discussions - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment - [View OpenTable for Restaurants pricing details and edition comparison](https://www.g2.com/products/opentable-for-restaurants/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-02+01%3A26%3A58+-0500&secure%5Bsession_id%5D=09374fb9-1dba-46f0-b6db-c5deda2a53f7&secure%5Btoken%5D=7656196f0ce6b85dbeec2cb83a799013ea8472f2c6ecf00e2287b2faea42c05c&format=llm_user) ## OpenTable for Restaurants Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integration **Additional Functionality** - Registration Management - AI Copilot - Calendar Management - Public Waitlist - Multi-Location - Data Import/Export - Reservations Management - Customizable Reports - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Alerts/Notifications - Email Reminders - Email Alerts - Credit Card Processing - Queue Management - Self Check-In/Check-Out - For Salons and Spas - Customer Experience Management - Communication Management - Real-Time Notifications - Customer Accounts - Appointment Management - Prioritization - Mobile Alerts - Customer Activity Tracking - Customer History - Real-Time Data - Waitlist Status Tracking - Customer Database - Point of Sale (POS) - Online Booking - Waiting Time Tracking - Electronic Payments - Reminders - Generative AI - For Restaurants - API **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top OpenTable for Restaurants Alternatives - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (75 reviews) - [ResDiary](https://www.g2.com/products/resdiary/reviews) - 4.8/5.0 (5 reviews) - [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) - 4.2/5.0 (47 reviews)