# ResDiary Reviews **Vendor:** ResDiary **Category:** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About ResDiary ResDiary is one of the world's leading providers of online restaurant reservations, seating over 13.9 million diners per month across more than 9000 restaurants in 59 countries. ResDiary is a web application sold as software as a service and is accessible via the Internet. Headquartered in the UK, we have team members and licensees in the UK, Italy, France, South Korea, South Africa, Canada, Denmark, Norway, Sweden, Indonesia, the Philippines, Dubai, Singapore, Hong Kong, Australia and New Zealand. ## ResDiary Reviews ### 1. A fast acting reservation tool with in-depth CMS functionality and great customer UX **Rating:** 4.0/5.0 stars **Reviewed by:** Christie M. | Digital Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about ResDiary?** I like using ResDiary because we have a large collection of restaurants and we are able to adapt the use of the booking widgets to fit the needs of each venue from a customer UX aspect as well as internal use. **What do you dislike about ResDiary?** It would be great to have a bit more freedom to customise the look and feel of the ResDiary booking widgets. It can tricky to fully match the brand of the venue we are using it for, using the current customisation tools. **What problems is ResDiary solving and how is that benefiting you?** We contacted ResDiary last year to review the use of our channels and promotion IDs. They were really helpful in explaining in simply terms the reason behind the challenges we were experiencing as well as supportive suggestions about how we could improve our use of the aforementioned to streamline our processes. ### 2. The best solution for restaurants who are busy and popular (or who aspire to be so) **Rating:** 5.0/5.0 stars **Reviewed by:** Jack G. | Restaurant Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2017 **What do you like best about ResDiary?** “For a small but very busy Restaurant like ours, Resdiary ticks all the boxes. Clear pricing, easy to use software with comprehensive functions and knowledgeable support staff. Resdiary focus fully on the needs of the restaurant, unlike many of their competitors who focus on booking commissions and their own self promotion.” -The Circus Restaurant, Bath **What do you dislike about ResDiary?** We have only twice ever had the ResDiary server crash for us, which meant we lost the reservation information for the night/service. This was, however, rectified very quickly. If ResDiary had an emergency line for this sort of thing that would be a fantastic improvement for us. Apart from that, there is honestly nothing me or my team dislike about ResDiary. **Recommendations to others considering ResDiary:** “For a small but very busy Restaurant like ours, Resdiary ticks all the boxes. Clear pricing, easy to use software with comprehensive functions and knowledgeable support staff. Resdiary focus fully on the needs of the restaurant, unlike many of their competitors who focus on booking commissions and their own self promotion.” -The Circus Restaurant, Bath **What problems is ResDiary solving and how is that benefiting you?** The booking taking process is so, so much easier for us now in literally every way. For a small but very busy restaurant like ours, ResDiary works out how to maximise the number of covers we can do every service. ### 3. A great system made by hospitality experts **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Managing Director, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about ResDiary?** Both the functionality of the software and the support is second to none. It is a company that knows its market inside out and provides a product that makes running a restaurant business MUCH easier! **What do you dislike about ResDiary?** I wouldn't say I dislike anything about the product. Previously the settings screens were a little bit basic but they have been replaced by a nice intuitive user-friendly page. So no grumbles **Recommendations to others considering ResDiary:** A small amount of technical ability is good to be able to configure the software to exactly how you want it in terms of promotions, deposits etc. Like any highly configurable software - you get out what you put in! **What problems is ResDiary solving and how is that benefiting you?** It is a complete booking management solution - it takes our bookings, holds credit card details and enables us to maximise our covers ### 4. Best of Breed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about ResDiary?** Since its inception ResDiary has been totally committed to maximising Restaurant's table yield. It has many many features to ensure you you maximise your guests and revenues. It is a flat fee not commission based. From a User and Guest perspective the UX is focused on speed and the least number of clicks. You own your database and are able to brand your emails and reservation widgets to your corporate identity. Designed by Restaurateurs for restaurants, so it works in exactly the same way as most restaurants. **What do you dislike about ResDiary?** Pretty hard to pick fault as ResDiary is always constantly developing and evolving. **Recommendations to others considering ResDiary:** What ever your current solution is, you need ResDiary. **What problems is ResDiary solving and how is that benefiting you?** No Shows reduced drastically. Able to promote special Dinners and other dining experiences clearly online. Guest receive immediate response to all reservations made. Able to maximise my busiest times with their yield management and boost quieter times with some added value promotions. ResDiary's channels are delivering strong additional bookings. Their new apps are very cool. List list is endless, to be honest. ### 5. Fantastic resource with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon M. | Curriculum Head - Hospitality / Events, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2017 **What do you like best about ResDiary?** The system is so easy to use, we allow our students to log on and accept bookings for Scholars the College restaurant. it is also simple to close out areas when we have areas privately booked, or during student holidays. The e mail marketing function is great for special events.The team in support are brilliant at fixing anything we have trouble with, no question is viewed as being stupid. **What do you dislike about ResDiary?** there is nothing that I dislike - all is fantastic **Recommendations to others considering ResDiary:** so easy to use, great support team, marketing database easy to use **What problems is ResDiary solving and how is that benefiting you?** marketing of special events is so easy, the data base created is incredible, it builds itself! - [View ResDiary pricing details and edition comparison](https://www.g2.com/products/resdiary/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A52%3A47+-0500&secure%5Bsession_id%5D=f93ee897-8812-4717-b974-5c90f9f3d328&secure%5Btoken%5D=e8823ea9ef343daa8527bab26918958dd088dd03636380bb18b579a2deb9a267&format=llm_user) ## ResDiary Features **Platform Basics** - Reporting - Interoperability **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top ResDiary Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews)