OpenTable for Restaurants Reviews & Product Details

I really appreciate how OpenTable for Restaurants makes setting up reservation systems super easy, allowing me to move tables around and track reservations effortlessly. The reporting features are helpful in comparing our performance with market averages, which is great for keeping track of covers versus the average. I also love the policies for requiring credit cards during busy times to reduce no-shows, which cuts down on lost revenue. What really stands out is its versatility and ease of use across different devices like desktop, phones, and iPads, making it accessible and manageable from anywhere, whether I’m in the restaurant or not. This accessibility is crucial and lets us manage reservations on the go, driving more business without being tied to any single location. Review collected by and hosted on G2.com.

The whole credit card link system is very limiting, especially for customers from older generations or those using flip phones, which is common in the kosher Jewish orthodox community. The credit card reminders are limited to only three times, and sometimes the button to send a reminder is disabled without reason. Also, the iPhone app for OpenTable Manager is difficult to use; canceling a booking or moving tables is tricky and not very intuitive, making it harder to manage on a phone compared to a tablet or computer. These aspects definitely need improvement. Review collected by and hosted on G2.com.

The marketing benefits of OpenTable have far exceeded any social media or advertising efforts and translate directly into measurable revenue. The platform is easy for our teams to use and leverage and has our Customer base captured. Review collected by and hosted on G2.com.

the dashboard analytics are good but the exportable reports don't have the same depth and analysis that the dashboards do. Hoping this is improved upon over time. Review collected by and hosted on G2.com.

Email marketing and boost campaigns are easy to run, and the reporting is strong. I can clearly see ROI, which makes it much easier to understand what’s working and what isn’t. Review collected by and hosted on G2.com.

I haven’t found any downsides to using it so far. I really like the support provided, and the interface is easy to use and navigate. Review collected by and hosted on G2.com.

It is pretty easy to use and has good data on the back end Review collected by and hosted on G2.com.

Its a bit expensive and even though they track where the guest comes from its hard to know if they are definitely new guests or if your regular just happened to go straight to open table to book because they already use it. Review collected by and hosted on G2.com.

The best feature is that we can accurately take reservations with phone numbers to ensure the correct spelling and name of the guest. Review collected by and hosted on G2.com.

When taking credit cards for reservations, we can’t enter the card details manually or send the guest a pay link. I’d really like the option to do both, depending on the situation. Review collected by and hosted on G2.com.

I really like the ability to change seating arrangements on the fly with OpenTable for Restaurants. I find the system to be comprehensive as a whole, particularly appreciating the floor planning and reservation system. These features really help me plan my night effectively by figuring out how many staff I need and letting me know how many walk-ins I can accommodate based on my reservation volume. Review collected by and hosted on G2.com.

I don't understand the point of the current review system because it allows anonymous reviews. Also, the price point tends to be very expensive when we are in season, which affects my likelihood of recommending it. Review collected by and hosted on G2.com.

I like OpenTable for Restaurants because of all the data points that help me make strategic decisions. The integration with Toast POS is also a big plus, as it helps in making better decisions. Additionally, the initial setup of OpenTable for Restaurants was fairly easy, which I appreciate. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The floor plan is easy to use, and the reservation platform makes booking simple and straightforward. I also appreciate the additional marketing opportunities it provides. Review collected by and hosted on G2.com.

The waitlist features can be hard to understand for guests and users depending on how it is set up and the text is not super changeable. There are clear differences between in house waitlist and reservation waitlists and I think there could be more flexibility here for individual businesses to customize how they want to use this feature. Review collected by and hosted on G2.com.

I really like the organizational properties of OpenTable for Restaurants; they help us keep everything related to reservations in one place. The integrations are also a plus, especially having Toast and Triple Seat integrated, which is great. The initial setup was extremely easy with no issues at all. Overall, OpenTable for Restaurants provides solutions to many problems by offering a one-stop shop for everything related to reservations. Review collected by and hosted on G2.com.

not much Review collected by and hosted on G2.com.

The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive and fully featured. The app is very stable and works seamlessly across a variety of mobile devices. On the rare occasions we’ve needed support, OpenTable’s team has been responsive, taken ownership, and resolved the issue quickly. The OpenTable platform also integrates with many other restaurant and POS systems, and we’re currently evaluating whether to implement more of those integrations. The return on investment was fairly quick across most locations, most within the year. As far as artificial intelligence, there's more additions all the time and we're currently working to see how we can leverage this tech in our daily workflows. Review collected by and hosted on G2.com.

The printer preferences (Chit Printing) aren't the best, and [recommended] networked printers seem to be found one minute and not the next. Review collected by and hosted on G2.com.