--- title: OpenTable for Restaurants Reviews meta_title: 'OpenTable for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how OpenTable for Restaurants works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 284 scale: '5' date_modified: '2026-08-06' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # OpenTable for Restaurants Reviews **Vendor:** OpenTable, Inc. **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.4/5.0 **Total Reviews:** 284 ## About OpenTable for Restaurants OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success. ## OpenTable for Restaurants Pros & Cons **What users like:** - Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation. (26 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (21 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (17 reviews) - Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions. (13 reviews) - Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations. (9 reviews) - Users value the **customization capabilities** of OpenTable, allowing tailored experiences for diverse restaurant needs and audiences. (8 reviews) - Management Control (8 reviews) - Sales Growth (8 reviews) - Efficiency Optimization (7 reviews) - Table Management (6 reviews) **What users dislike:** - Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants. (16 reviews) - Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems. (6 reviews) - Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features. (6 reviews) - Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features. (5 reviews) - Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience. (4 reviews) - Users face **integration issues** with OpenTable, especially concerning platforms like Shopify and WooCommerce, impacting usability. (4 reviews) - POS Integration Issues (4 reviews) - Reservation System Issues (4 reviews) - Users find the **complexity** of OpenTable challenging, especially with scheduling and navigating the backend features. (2 reviews) - Users are concerned about the **high fees** with OpenTable, which significantly impact the profitability of their restaurants. (2 reviews) ## OpenTable for Restaurants Reviews ### 1. Good for reservation software **Rating:** 3.5/5.0 stars **Reviewed by:** John S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about OpenTable for Restaurants?** Managing reservations is easy and effective. **What do you dislike about OpenTable for Restaurants?** Advertising used to be more effective. It's expensive now with less results. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Managing guest flow and allowing staff to prepare for busy shifts ### 2. A platform that is trying to move into the 21st century, it works but you pay for it. **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron W. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** Opentable is a well-regarded and trusted platform, with many customers around the world. All of its systems work well and there are lots of add-on options such as marketing controls, special events etc. I like the fact that our customers are easily able to use the system, many of them having been indoctrinated to Opentable over the years - we never have any guest complaints about the system or with their Opentable accounts. There is always someone at the end of an email or on the phone if we need it too. **What do you dislike about OpenTable for Restaurants?** Opentable is sometimes prohibitively expensive - I'd love to say you get what you pay for, but in some regards, Opentable can end up being a pay to win solution. This will suit larger restaurants and chains with bigger budgets well, but Opentable does not have a cheaper plan for independant restaurants, they charge the same no matter if you have 10 seats or 100. If you want extra features to help your small restaurant out - promotions, guest dining rewards etc. these all come at an extra price on top too. FOr one of the biggest platforms out there, there should be focus on cultivating and helping smaller restaurants compete on their own marketplace. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Opentable is making sure our guests can easily book our restaurant - we have tried various platforms over the years, including Opentable, but we are back on Opentable - that says a lot. **Official Response from Rebecca Dupont:** > Hi Aaron, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for marketing and special events. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 3. Best decision we made **Rating:** 5.0/5.0 stars **Reviewed by:** Robert T. | Director of Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** We have been using OpenTable for the last 7 years - for managing reservations for 3 restaurants, and we are happy with the product in general. Many competitors are contacting us to make a transition to their products, but we still haven't found anyone with the same or better package. Most of the other companies do not have their own app for reservations, so that point can be considered as a big plus. Team at OpenTable is really cooperative and helpfull, and the interface is really simple and intuitive. Main thing to have in mind while using the product is to use all of it's options and to teach restaurant managers how to properly use the product. Implementation and integration was really easy, and we use the product every day. **What do you dislike about OpenTable for Restaurants?** One thing that can be improved would be group reservations - giving more options for this kind of reservations. That would primarely be using secure link for clients to guarantee the reservations with credit cards, so the we do not have to fear that table for 10 will not show up. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We have one solution that covers all of our restaurant reservations on one place. That includes all bookings made on our web sites (Book your table), plus all bookings that our call centar makes during the day, plus reservations that are made by e-mail and plus reservations made through the application. There are also some other benefits like contacts base and statistics. **Official Response from Rebecca Dupont:** > Hi Robert, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 4. Table Mangement with Open Table **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer v. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** The table management is well optimized, easy to learn and use and offers easy integration for many POS systems. Additional marketing support through campaigns can help build covers in slower time periods. The support is aces! In this day and age, getting proper support on cloud based systems can be rough and the live chat with OT always delivers. We use OT daily and is is easy to train on and use for all staff. **What do you dislike about OpenTable for Restaurants?** You get what you pay for but the use of the widget created for experiences means that reservations booked through this channel cost you per cover. It is a hefty fee each month for the basic account plus all the cover charges so not a viable option for small businesses. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Table management is key for Open Table, this allows us to maximize covers in busy periods and incentivize covers in the slower periods. **Official Response from Rebecca Dupont:** > Hi Jennifer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for table management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 5. Open table experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about OpenTable for Restaurants?** The most commonly used program, very practical, very detailed—it's a program used by almost every restaurant. That's why it's very easy **What do you dislike about OpenTable for Restaurants?** Some people can still use anonymous name and write a offensive comments. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I also use open table for promote the restaurant. ### 6. Expensive and fine **Rating:** 3.5/5.0 stars **Reviewed by:** Sam P. | Director of Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about OpenTable for Restaurants?** Getting on-boarded is very smooth. Since it's been around so long, it's familiar to guests and staff. It's easy to turn off reservations and pro-actively reminds you about holidays. **What do you dislike about OpenTable for Restaurants?** OpenTable is expensive and it's hard to customize once their very helpful team has set up the program. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reservation management. Reservations are easy to make and track. ### 7. OpenTable is the only solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Henry K. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable has been my go-to platform for reservations at all my restaurants. They have come a long way in terms of being not just a platform for reservations, but for being an ultimate tool for marketing, reviews, and data research. Its UI is extremely easy to use and it's incredibly easy to implement and integrate into other exisiting softwares. I have a great relationship with my reps from OpenTable and their support has always been very responsive and helpful. We use OpenTable daily and at all my restaurants. **What do you dislike about OpenTable for Restaurants?** The monthly fee can be a bit high after the initial waiver period. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** They are solving problems as far as features that mirror computers vs iPads vs phones. This is helpful for someone like me that uses all three platforms. **Official Response from Rebecca Dupont:** > Hi Henry, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for reservations, marketing and reviews. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 8. Excellent Customer Service and All Round Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Venue Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about OpenTable for Restaurants?** The ability to be able to set multiple floor plans is great in a large establishment like ours. The experiences function is a great addition for special events and theme days such as race days and shows. If we do have any issues customer support are only an email/phone call away and always able to assist in a timely manner. **What do you dislike about OpenTable for Restaurants?** The waitlist functionality doesn't really get used as we don't have a seating/lounge area for guests to sit and wait for tables to become available. Other than this it is great system and we are finding new things every day to use. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Eliminates human error the need to have an old paper and pen system for bookings. Digital footprint online without having to do much work. **Official Response from Rebecca Dupont:** > Hello Rebecca, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for setting multiple floor plans and setting up Experiences. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 9. Great Customer Service, Big Expense **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole H. | Corporate Food and Beverage Director, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable has various tools they are not just a reservation tool. They assist with things like ticketed events, email marketing, and have dozens of integrations to help support your business as well. Their software is very user friendly for both the user and the guest when booking. Customer service is very quick to respond when you have a question or need a resolution. They are also some of the happiest people I've worked with so their company culture must be great. **What do you dislike about OpenTable for Restaurants?** The fees can add up quickly. You dont think much when you sign up for promotions that are $1 or $5 per cover, but our high volume restaurants pay upwards of $3k/month for covers. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Getting guests in seats during historically slow times **Official Response from Rebecca Dupont:** > Hi Nicole, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for planning ticketed events and email marketing. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 10. Makes Managing a Busy Restaurant Easier than Ever **Rating:** 4.5/5.0 stars **Reviewed by:** Amber H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about OpenTable for Restaurants?** Having my floor plan, reservations, and marketing at my fingertips is one of the most powerful feelings in the restaurant world. At a glance, no matter where I am, I can get a pulse check on my bistro. It's incredibly user friendly, and I can generally have my staff up and running wth a few minutes training. I've also found the support team to be incredibly responsive. **What do you dislike about OpenTable for Restaurants?** I find managing the 'Experiences' to be a bit clunky, however, the OT team has taken that feedback and is starting to make adjustments to the interface to make it easier to create and sell an Experience! **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable is actively working to continue to grow their network, which in turn, grows my network. **Official Response from Rebecca Dupont:** > Hello Amber, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform user friendly and our support team helpful. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 11. Good for table management **Rating:** 4.5/5.0 stars **Reviewed by:** Ananda Y. | Manager, The Fort at Mammoth, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about OpenTable for Restaurants?** The table management controls are the best I've found. When you set the room up correctly, it's practically foolproof and has saved me from overbooking any particular time. It's also very easy to use and does not take long to train my staff. Getting set up is pretty easy with guidance from their team, and customer service is almost always available for questions. **What do you dislike about OpenTable for Restaurants?** There are some small issues I've found with take out and experiences since OT does not communicate with our POS and we aren't allowed to have a stripe account. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open Table is saving us from accidentally overbooking the restaurant! We aren't open for public reservations so we don't use the web or marketing features. **Official Response from Rebecca Dupont:** > Hi Ananda, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for table management and easy to train your team. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 12. Great System with great customer service and interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Managing Partner, Food & Beverage, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** Restauarnt promotion- Open Table seems to invest into its SEO where other restaurants on Tock and/or Resy do not show up "first." Appreciate the ability to easily navigate reviews, cover trends and reports. Great ability to track historical data and I believe is simple for our guest to use. When I need assistance the customer support team is always available and as we open up new restaurants or hotels we are easily able to implement the software into each area. **What do you dislike about OpenTable for Restaurants?** Maybe competing brands continuously finding ways to underprice OT. I think the pricing model could be looked at, but again, I appreciate the SEO of Open Table and for that reason I will not switch. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Control of dining room, eliminates "human error"from underbooking and or overbooking hotel. Attracting new customers. ### 13. Nice platform but expensive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about OpenTable for Restaurants?** Easy to use and good customer support. We have use it for more than 10 year. And are happy with Open Table. **What do you dislike about OpenTable for Restaurants?** I like the software and we find it helpful and you could justify the price when there were no other systems but now there are a lot other plataaforms and there are less expensive. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reservations ### 14. OpenTable is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about OpenTable for Restaurants?** User friendly, and customer service is always helpful. **What do you dislike about OpenTable for Restaurants?** Sometimes it does not refresh right away. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Organization for high volume reservations and plotting. ### 15. It's fine **Rating:** 3.0/5.0 stars **Reviewed by:** Jessica S. | Marketing and Events Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** I've always been a fan of Opentable's customer service. They are quick and available. Very different than other brands. Their business portion is great and now offers so many things their competitors were exclusively offering - like payments, tickets, and texts. **What do you dislike about OpenTable for Restaurants?** I feel like much of the "business" attributes were not pitched to us clearly so they get left unnoticed so then we aren't able to maximize the value. I'd love customer service to really showcase the most valuable assets instead of the bare minimum to secure a sale - which I also understand they need to do. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We needed a reservation system. We also needed a payment processesing ticket system. Both of which opentable is easily solving. **Official Response from Rebecca Dupont:** > Hi Jessica, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with not maximizing the value of the platform. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 16. Open Table **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher's E. | Director of Marketing & Private Events, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about OpenTable for Restaurants?** Experiences Section is helpful for highlighting special menus **What do you dislike about OpenTable for Restaurants?** It does not sort resevrations by confirmed/non confirmed status **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Adding more features to enhance the experience for guests throughout the entire booking process ### 17. Open Table is an excellent application **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** Open table greatly helps us with controlling the flow of our restaurant and allows our guests to make reservations with ease. We use Opentable just about everyday of the year and rarely have any issues, when we do customer support is always very helpful. **What do you dislike about OpenTable for Restaurants?** We don't have very many if any at all dislikes. The only thing that comes to mind would be having an option to put multiple servers on a table would be nice. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** This day in age most people make reservations online. Opentable does a large chunk of that for us and when a guest calls in to make a reservation our team can input it with ease. The program is very user friendly. **Official Response from Rebecca Dupont:** > Hi Jared, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for controlling the flow of traffic. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 18. Super easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about OpenTable for Restaurants?** Gets lots of buiness from the app. It is so easy to use. **What do you dislike about OpenTable for Restaurants?** Nothing. I really like the ease of use and features. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It is maximizing our dining reservations. ### 19. Great System with a Strong Guest Network, but Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Felix P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about OpenTable for Restaurants?** We use OpenTable to manage digital reservations in our restaurant, and overall, we are very satisfied. The guest network that OpenTable offers is truly outstanding and consistently brings us new visitors. In addition, the many available tools provided by the system are likely the best selection currently available on the market. The integration into our daily operations works smoothly and makes our work significantly easier. **What do you dislike about OpenTable for Restaurants?** However, there are some areas that could be improved. For instance, we receive noticeably fewer reviews from guests who made their reservation via OpenTable compared to our previous system. This is unfortunate, as reviews are an important part of our feedback process. Furthermore, the backend is somewhat confusing at times and requires more time to get used to than we would like. Despite these points, we do not regret our decision and can recommend OpenTable as a reservation system. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable helps businesses solve several key challenges in managing reservations and customer engagement. First, it offers a robust guest network, connecting restaurants with a large number of potential diners, which helps attract new customers. This has been a significant benefit for us, as it drives more traffic to our restaurant through online visibility. Additionally, the comprehensive tools for managing reservations, table assignments, and customer data streamline operations, making it easier to handle reservations efficiently and improve the overall guest experience. However, while the system effectively manages the reservation process, one issue we've encountered is the lower number of guest reviews compared to our previous system, which affects the feedback loop we rely on for improvements. Despite this, OpenTable's tools and guest network still provide great value, especially in driving new business and simplifying reservation management. **Official Response from Rebecca Dupont:** > Hi Felix, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and attracting guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 20. Great tool for small and large restaurants alike **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable gives us important insight into critical data we need to succesfully run our restaurant. New features like messaging and boost campaigns help us manage our reservations with ease, contact customers with a few quick clicks, and helps us get in front of diners during slower periods. Opentable has helped increase both our efficiency and profitability, what more can you ask for as a business owner? **What do you dislike about OpenTable for Restaurants?** Only downside is that the mobile app (phone) doesn't have acess to messagin or availability planning, and the tablet mobile app doesn't have full availability planning functions (must be done on a computer). Otherwise a pretty flawless system. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Opentable helps us increase the number of covers, reduce number of no-shows through automated messaging as well as B2C messaging. They help us track our trends throughout the year to help with staffing and helps us get in front of diners with their marketing. We have increased profits since fully intergrating OpenTable ### 21. Open Table is the Best Overall Reservation System **Rating:** 5.0/5.0 stars **Reviewed by:** Deb Z. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about OpenTable for Restaurants?** We currently use OpenTable at our restaurant as it's the best online reservation service and invaluable to our business. Its ease of use, flexibility and efficiency is top notch. We have tried other services and keep returning to OpenTable as it yields the most reservations at the best value. **What do you dislike about OpenTable for Restaurants?** There is honestly nothing that we dislike about OpenTable. They continually improve their product to accommodate the changing needs of restaurants. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It is very flexible in that we can turn on and off certain features such as blocking tables during rushes and days when we have special events. **Official Response from Rebecca Dupont:** > Hello Deb, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for attracting reservations and easy to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 22. Easy scheduling, great features **Rating:** 5.0/5.0 stars **Reviewed by:** Toni O. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about OpenTable for Restaurants?** shows hours of operation for each location **What do you dislike about OpenTable for Restaurants?** Editing reservation time and date could be more user friendly **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Ease of scheduling ### 23. Good functionality to Maximize Reservations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about OpenTable for Restaurants?** I like that OpenTable for Restaurants has the capability to prioritize which tables will book first. The system also does a good job of moving reservations to maximize the amount of reservations you can take. **What do you dislike about OpenTable for Restaurants?** OpenTable for Restaurants marketing capabilities have good reach, but can be very expensive. I also dislike the process in which you have to update availiabity in the shift settings. It is easy to forget to click "Apply" after making your selections because of the way it's laid out. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Maximizing our reservations and giving us visibility to another pool of guests. **Official Response from Rebecca Dupont:** > Hi, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for maximizing reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 24. Great product and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about OpenTable for Restaurants?** I know that the operations teams in all our venues love to use the system for its ease of use and that it delivers exactly what they need. In my role, what I appreciate most is the service I get from James Lane, the Senior Restaurant Services Manager for Open Table. There is a huge amount of data in Open Table and James always helps me get the most relevant info from this data and so quickly too. I can look for patterns across our venues, compare them to industry trends, manage our capacity, study reviews and target our marketing plans as a result. **What do you dislike about OpenTable for Restaurants?** Nothing comes to mind. I use the system daily and it is a key tool helping me perform and succeed in my role **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Manages turn times and increases capacity as a result Gives us info on group sizes and allows us to manage our table inventory appropriately Data on arrivals allow us to roster staff efficiently ### 25. A perfect solution for restaurant management **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable is easy to use, easy to set up and easy to train our team on. It works well, especially on busy nights and allows our team to focus on other areas of the business. **What do you dislike about OpenTable for Restaurants?** There isn't much downside... the only thing is most the added marketing upgrades were pretty costly. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reservations (and not needing our employees to manage as much), table management (easy to assign and see where guests are), getting people in (large number of referrals form open table network). **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy to use and train your team. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 26. Well done industry Standard **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** In general I don't need to think too much about OpenTable, which is what I'm looking for. Easy to setup and adapt, can handle all kinds of scenarios, almost never have any issues. **What do you dislike about OpenTable for Restaurants?** Pricing is on the high end. We got in under a trial program that they no longer offer that lowered our fees slightly. I'm also uncertain how much ROI I get out of "boosted" marketing campaigns. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Easy ability to manage seating and reservations **Official Response from Rebecca Dupont:** > Hi Charlie, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing seating and reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 27. Love OpenTable **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall C. | Complex Food & Beverage Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** Opentable is very easy to use. I can have someone who has never used the system before pick it up within 5 minutes. We use OpenTable every day to communicate with guests, manage our seating and it truly makes our restaurant experience smooth. **What do you dislike about OpenTable for Restaurants?** The hardest challenge I have had with open table is getting it integrated with Toast. I have spent a lot of time getting this integrated without much luck. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open Table solves the guesswork of hostessing. It also helps bridge the gap of communication with our guests. **Official Response from Rebecca Dupont:** > Hi Kendall, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy for your team to use and communicate with guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 28. User friendly & great reports **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about OpenTable for Restaurants?** The intuitive interface and real time quick updates you can make. **What do you dislike about OpenTable for Restaurants?** It can be expensive, however it's the must used platform for reservations from guests **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Advertising us on their platform to reach new guests, informing guests of our daily specials through our "experiences" letting us block off days that are fully booked for Private events & helping us managing the flow of service with accurate table turn times and suggested seating arrangements **Official Response from Rebecca Dupont:** > Hello Sarah, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform intuitive and easy to update. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 29. The industry’s preferred reservation platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about OpenTable for Restaurants?** I love how everyone on the opentable team was once in the service industry. They not only understand the business but also value the consumer experience.also, the Marketing features. Email marketing, experiences and customization to your profile. **What do you dislike about OpenTable for Restaurants?** I dislike how long it is taking to get upgrades to email marketing / ticket sales on experiences. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I know there are a lot of upgrades coming and it will help us gain business. **Official Response from Rebecca Dupont:** > Hello Vanessa, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for email marketing. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 30. Open Table is easy to use, efficient, allows for communication with guests and increases our covers **Rating:** 4.0/5.0 stars **Reviewed by:** Dwayne R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about OpenTable for Restaurants?** It is easy to navigate the floor plans. I like that you can easily communicate with guests and keep guest history saved. **What do you dislike about OpenTable for Restaurants?** The events page could be more user freindly. It is difficult to use the events portion. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OT Captures reservations that we may not get otherwise. Potential customers know open table as a brand so it certainly drives more reservations to our restaurant that we might not get otherwise. **Official Response from Rebecca Dupont:** > Hi Dwayne, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for organizing your floorpan and easy for your team to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 31. The most powerful marketing and reservation management software out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about OpenTable for Restaurants?** Customer support is top notch. Navigating the admin portal and making changes is very simple. Setting up OpenTable is a snap. We've opened many new locations since we've been using this platform and it has always been seemless. **What do you dislike about OpenTable for Restaurants?** Setting up ticketed events could be easier. It's a little limiting and we've always found doing so through a 3rd party was easier. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Being on the platform has made the searchability of our brands very convienient. Integrating with Tripleseat for private events has been a great benefit. Keeping track of our floor plan, special closure days, and pacing is a major issue solved by OpenTable. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our customer support helpful. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 32. Its the gold standard platform for restaurants with great support and a robust GUI. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | Chef Owner 3rd Cousin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** I like the ability to reach a large audiance and an older audiance. The app is easy to use and the implemntation of new picutres or marketing assests is easy. The support is great. **What do you dislike about OpenTable for Restaurants?** Its to expensive and the POP system is needed more and more unless your the unicorn of restaurants thats has a constant large demand. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Its brining more guests into the restaurant. **Official Response from Rebecca Dupont:** > Hi Greg, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for reaching a larger audience and easy to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 33. Best in the Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | Functions Co-Ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable is always updating, reinventing and bettering their platform every month! **What do you dislike about OpenTable for Restaurants?** The downside which really isn't a huge downside in my opinion is that depending on what platform you are on (i.e Android, iOs or web based) the platform is different and the functionality changes slightly. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It has made managing reservations easy and keeping all guest data easy **Official Response from Rebecca Dupont:** > Hi Shannon, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for running your business. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 34. Easy to use, offers great services, and provides useful data **Rating:** 4.5/5.0 stars **Reviewed by:** Mason F. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about OpenTable for Restaurants?** Easy to use, offers great services, and provides useful data to prepare for annual holidays/ events. Useful when running special events and easy interface to set up and change existing dining room setups depending on what type of events are being held. **What do you dislike about OpenTable for Restaurants?** Sometimes customer service can be hard to get a hold of, but 95% of the time customer service is on point. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Floor management, server sections, and data including average dining times per customer. ### 35. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin Y. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about OpenTable for Restaurants?** The marketing aspect as well as the user interface. Easy to train people on and communicate with guests. **What do you dislike about OpenTable for Restaurants?** I wish there was more customization and transparency into numbers. Maybe custom report writter would be good to have. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps with exposure and works well as a reservation system. It also help with communication with guests. **Official Response from Rebecca Dupont:** > Hello Calvin, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for marketing your restaurant. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 36. Excellent reservation management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastiaan H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about OpenTable for Restaurants?** Very efficient, user friendly tool to manage tables and reservations. Implementation is quick and easy, we use it daily for breakfast, lunch and dinner service. Integration here in the Caribbean needs some improvement. **What do you dislike about OpenTable for Restaurants?** No integration with our POS and not possible to setup with our local banks to be able to take deposits. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Efficient table management, improved guest experiences and relations, more smooth flow of service, better prepared and scheduled for service. ### 37. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** OpenTable has been an excellent platform for our business. It is incredibly easy to use, with a user-friendly interface that streamlines the reservation process. The account managers are responsive. It is a great platform to use from a Marketing perspective from boosting campaigns, to CRM and providing valuable insights and data to help us optimise performance. Additionally, the platformallows us to tailor it to our specific needs. Overall, it has made managing reservations and driving customer engagement much simpler. **What do you dislike about OpenTable for Restaurants?** It doesn't fully integrate with our systems, and some templates arent as customiseable as we would wish. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** A great marketing tool to increase covers. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for streamlining the reservation process. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 38. Our account manager Katie is superb **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** Our Account Manager Katie P is the most helpful account manager we have across our business that I am aware of. Proactive and makes smart suggestions. Also feedbacks our suggestions and can often see these actioned. We've worked with Opentable for 16 years now, and here's to the next 16! **What do you dislike about OpenTable for Restaurants?** Would like more of the integrations that other platforms offer, e.g. guests being able to redeem Virgin Experiences, Timeout, or Buyagift/Red Letter Days vouchers themselves from a booking portal. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Opentable gets us bums on seats! Vital for all restaurant businesses. The marketing tools provide creative ways to support this with automated messaging. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our team helpful and our platform helpful attracting guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 39. One of the most valuable tools for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline Ariel R. | Aircraft Loadmaster, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** I don't think there is a more robust platform for reservations. **What do you dislike about OpenTable for Restaurants?** Often there are issues with functions not being intuitive. The header sections don't always make sense for what I'm trying to do and I have to click around searching. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We use OpenTable for reservations and promotion of events. **Official Response from Rebecca Dupont:** > Hello Jacqueline, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform robust and helpful for attracting reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 40. Phenomenal system **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | General manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** Super user friendly and the knowledge of the restaurant industry displayed in the ease of use and different options available make OpenTable our top choice year after year **What do you dislike about OpenTable for Restaurants?** It can be a little pricey but worth it nonetheless **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Maximizing turn times and availability for online booking to guests **Official Response from Rebecca Dupont:** > Hi Dan, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 41. Ámalo **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Director General, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** I really like the integration with the reviews and the ease with which it is managed from a tablet. **What do you dislike about OpenTable for Restaurants?** I would like the mobile app to be more user-friendly or to be able to do as many things as on the tablet. Customer service is often a bit slow. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I now concentrate reservations solely on their application, phone calls, and events. **Official Response from Rebecca Dupont:** > Hi Gabriel, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy to use from a tablet. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 42. Simple and complete, ideal for manage the app **Rating:** 5.0/5.0 stars **Reviewed by:** Rene E. | Comptroller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OpenTable for Restaurants?** The stadistics that shows the plataform are very useful in order to know your business and prepare for the hours that are more crowded **What do you dislike about OpenTable for Restaurants?** I think the sub menus most be in a different order **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I can see the schedules in which more people use to go to restaurants in the city, so I can prepare with supplies and workers. **Official Response from Rebecca Dupont:** > Hi Rene, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for handling the flow of business during peak hours. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 43. Easy to use and helpful Account Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine P. | Operations Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about OpenTable for Restaurants?** Everything has already been thought of, and more. If I ever get stuck I can contact my Account Manager and they help me straight away. If they need to call me later it is still in the same day. **What do you dislike about OpenTable for Restaurants?** For our needs it's perfect. I haven't come accross any problems. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Being on the OpenTable network is helping get more customers in our restaurants. ### 44. User friendly platform... **Rating:** 4.0/5.0 stars **Reviewed by:** Adriana H. | Reservations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about OpenTable for Restaurants?** This user-friendly booking platform is very efficient when it comes to finding a great restaurant in your area. One of the best features is that it offers an extensive database of restaurants and it allows users to easily search for restaurants based on various criteria, including cuisine, location, price range, and availability. Booking a table through OpenTable is easy, with just a few clicks, I can secure a reservation at my preferred date and time. Another aspect of OpenTable that I appreciate is its user-generated reviews and ratings. Before making a reservation, I often browse through the reviews to get a sense of other diners' As a manager, it creates a lot of exposure, and guests can easily find us to choose one of the experiences that we offer. Additionally, they get points and rewards for booking through OpenTable. **What do you dislike about OpenTable for Restaurants?** Some of my favorite restaurants are not available on OpenTable to book. Also, it can be messy at it offers different options, features and experiences for different restaurants and areas. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Exposure, it helps our marketing team activate campaigns. **Official Response from Rebecca Dupont:** > Hi Adriana, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for creating exposure for your restaurant and our experiences feature for your business. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 45. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Amy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about OpenTable for Restaurants?** Once open table integrated with Tripleseat, that made me stay with open table. I find everything more user friendly than resy for example **What do you dislike about OpenTable for Restaurants?** I wish price would come down competitively to compete with resy **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Taking reservations, keeps making improvements, integrations, texting. **Official Response from Rebecca Dupont:** > Hi Amy, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our integration with Tripleseat helpful. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 46. Good for Tech-savvy users **Rating:** 4.0/5.0 stars **Reviewed by:** Bill T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about OpenTable for Restaurants?** Scheduling is easy, viewing on multiple platforms allows us to control with great detail and precision our guests booking. Integration with the POS provides history on spend and allows us to review past visits to add detials to their profile, personalizing the experience and creating a bit of a WOW factor. Menu integration now provides a simple and seemless way to manage our menu on our OpenTable page. Complex algorithms for limiting tables and guest counts, while not perfect, helps tremendously in preventing over booking (the tech savvy part...) and let's us customize special days to adjust from the normal schedule. The addition of "Experiences" is welcome, and provides a valuable tool for special occasions or events, although it can be challenging to understand all the settings required for it to function properly. Overall, it is a strong, technical platform that is well known and well regarded and there is not doubt using it's capabilities has helped us to grow our guest count while retaining our regular guests. **What do you dislike about OpenTable for Restaurants?** Understanding the scheduling (in Availability Settings) takes a bit of trial and effort and I have not found any clearly defined, detailed description of all of the options and how they interact. It has only been over a couple years of trying things to get a setup that is close to what we want. Still learning settings and how they impact our reservations. Platform Parity - I know it's a challege to create an application that functions the same on multiple devices. It is challenging when you have to go from one device to another to get the information you're seeking. It takes unneccesary time and effort. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Providing the most accurate reservation solution with relative ease of use (once you understand how to setup everthing) which provides our guests with the best online experience before arriving at the restaurant. **Official Response from Rebecca Dupont:** > Hi Bill, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for scheduling bookings, integrating with your POS and easy to update your menu. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 47. Great Platform! **Rating:** 3.5/5.0 stars **Reviewed by:** Marty E. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about OpenTable for Restaurants?** We switched to OpenTable a couple of years ago and what a difference it has made! Our reservations have increased and the platform is very easy to navagate. **What do you dislike about OpenTable for Restaurants?** That's it's not free!!!! The one thing I wish the site woud do is to provide a total number of canceltions in a particular day. It will show the parties that have canceled but it does not provide a running total like it does for custmers who are seated or on the wait list. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable is by far much better than any of their competitors. We switched from Tock and the difference is night and day! We can manage our reservation flow much better and the number of users on Open Table far exceed the number of users who use Tock **Official Response from Rebecca Dupont:** > Hi Marty, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and attracting more guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 48. Software has amazing features. Very user-friendly and they're constantly updating with new features. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about OpenTable for Restaurants?** Integration between OpenTable and our POS system is by far our favorite feature. Seeing and controlling so many aspecs of the business in real time, all through the same app (OpenTable) is very helpful during a busy dinner rush. **What do you dislike about OpenTable for Restaurants?** Should you need to call customer service, it's very unlikely they'll be able to help. If the issue is at all complicated, I'm usually told to wait for a call back from an expect or specialized tech support member. At the point they can usually resolve my problems but it sometimes takes a couple days. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable integrates seemlessly with out POS service (Aloha) which makes it much easier to oversee the flow of a busy evening. We have a large sq ft area restaurant so we utilize multiple ipads running OpenTable throughout the building they all work together fluidly without much lag-time at all. Very impressed! **Official Response from Rebecca Dupont:** > Hi Dan, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for integrating with your POS system. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 49. Great plateform for Local marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela C. | AP, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about OpenTable for Restaurants?** Marketing tools, onboarding is simpre and **What do you dislike about OpenTable for Restaurants?** I like the platform. very useful, nothing I particulary dislike **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Marketing teams is in constant comunication with us, making the use of tools in the platform easy to use. **Official Response from Rebecca Dupont:** > Hi Daniela, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for marketing your location. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 50. Easy and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about OpenTable for Restaurants?** It has a lot of features that make it easy to track covers. I love the fact that it can be integrated with the POS system. I'm updated in real time when tables are closed out. Customer service is great. easy to use and easy to navigate when updating. **What do you dislike about OpenTable for Restaurants?** I do not have issues per se. If anything, maybe just how they charge per cover when you pay for additional marketing. Business is slow at times and the cost can be hefty. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Helping us pull in additional guests. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for tracking covers and integrating with your POS. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ## OpenTable for Restaurants Discussions - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment - [View OpenTable for Restaurants pricing details and edition comparison](https://www.g2.com/products/opentable-for-restaurants/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+14%3A36%3A24+-0500&secure%5Bsession_id%5D=2a8305a9-6976-4646-8adf-aa5a3fb4b05e&secure%5Btoken%5D=1fa22e0b38bdf1d1ca21e5cca8f7faeb8224c90865d07162eb1a02aa74783747&format=llm_user) ## OpenTable for Restaurants Integrations - [Aloha Pro](https://www.g2.com/products/aloha-pro/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Tabit POS](https://www.g2.com/products/tabit-pos/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripleseat](https://www.g2.com/products/tripleseat-tripleseat/reviews) ## OpenTable for Restaurants Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integration **Additional Functionality** - Registration Management - AI Copilot - Calendar Management - Public Waitlist - Multi-Location - Data Import/Export - Reservations Management - Customizable Reports - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Alerts/Notifications - Email Reminders - Email Alerts - Credit Card Processing - Queue Management - Self Check-In/Check-Out - For Salons and Spas - Customer Experience Management - Communication Management - Real-Time Notifications - Customer Accounts - Appointment Management - Prioritization - Mobile Alerts - Customer Activity Tracking - Customer History - Real-Time Data - Waitlist Status Tracking - Customer Database - Point of Sale (POS) - Online Booking - Waiting Time Tracking - Electronic Payments - Reminders - Generative AI - For Restaurants - API **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top OpenTable for Restaurants Alternatives - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (75 reviews) - [ResDiary](https://www.g2.com/products/resdiary/reviews) - 4.8/5.0 (5 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (411 reviews)