--- title: OpenTable for Restaurants Reviews meta_title: 'OpenTable for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how OpenTable for Restaurants works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 284 scale: '5' date_modified: '2026-08-07' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # OpenTable for Restaurants Reviews **Vendor:** OpenTable, Inc. **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.4/5.0 **Total Reviews:** 284 ## About OpenTable for Restaurants OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success. ## OpenTable for Restaurants Pros & Cons **What users like:** - Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation. (26 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (21 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (17 reviews) - Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions. (13 reviews) - Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations. (9 reviews) - Users value the **customization capabilities** of OpenTable, allowing tailored experiences for diverse restaurant needs and audiences. (8 reviews) - Management Control (8 reviews) - Sales Growth (8 reviews) - Efficiency Optimization (7 reviews) - Table Management (6 reviews) **What users dislike:** - Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants. (16 reviews) - Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems. (6 reviews) - Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features. (6 reviews) - Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features. (5 reviews) - Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience. (4 reviews) - Users face **integration issues** with OpenTable, especially concerning platforms like Shopify and WooCommerce, impacting usability. (4 reviews) - POS Integration Issues (4 reviews) - Reservation System Issues (4 reviews) - Users find the **complexity** of OpenTable challenging, especially with scheduling and navigating the backend features. (2 reviews) - Users are concerned about the **high fees** with OpenTable, which significantly impact the profitability of their restaurants. (2 reviews) ## OpenTable for Restaurants Reviews ### 1. OpenTable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about OpenTable for Restaurants?** It has a nice layout that is easy to follow once you are trained to use it. You can easily see the entire floor, assign people to tables ahead of time or when they arrive, and mark where they are in their meal. You can also see all the servers and their covers. **What do you dislike about OpenTable for Restaurants?** The company takes a large profit whenever reservations are made through them rather than the restaurant. It also can add reservations without alerting you, so the covers will increase unexpectedly. **Recommendations to others considering OpenTable for Restaurants:** It's a good product but the company itself is kind of difficult to work with **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It makes the restaurant more visible to those who wouldn't want to call and make a reservation. It also makes it easy to keep track of how many people are coming in that night, their personal preferences on seating, and making covers even for servers. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing your floor plan, attracting more guests and tracking your guests' preferences. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 2. Open table does a great job of keeping track of new and return costumers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about OpenTable for Restaurants?** I like that you can save small notes such as food allergies and birthdays with each reservation. **What do you dislike about OpenTable for Restaurants?** It’s difficult to explain to new employees how important it is to take there time when filling in certain information while taking g reservation from the phone. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** No problems as of yet. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and tracking guests' preferences. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 3. Good program, could use a bit of improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about OpenTable for Restaurants?** Fairly straightforward and easy to understand, timeline view is particularly helpful for checking availability **What do you dislike about OpenTable for Restaurants?** Often glitches, automatically assigns guests to tables and switching can be difficult. Also, no way to change the names of the reservations without going to that specific guest’s profile in the address book **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Makes it possible to input/change reservations in a quick and simple manner, keeps everything organized - especially helpful on busy nights **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and driving efficiency on busy nights. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 4. Not bad but can be cumbersome **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about OpenTable for Restaurants?** The interface is nice and the ease of tracking covers **What do you dislike about OpenTable for Restaurants?** Online reservations can be glitchy, and it assigns seating awkwardly **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Benefits are online reservations because people love to do things online and tracking seating fairness between servers **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of our seating automations. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 5. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about OpenTable for Restaurants?** I love how OpenTable is adaptable to your needs. You can assign servers, sections, and customize things as you need for the restaurant or the customers in the system. **What do you dislike about OpenTable for Restaurants?** I dislike how it sometimes freezes, but the actual program itself is great when it works. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable has allowed me to make things run more smoothly at the restaurant I work at. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for ensuring a smooth and efficient front of house. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 6. Open Table Makes Life Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about OpenTable for Restaurants?** The ability to store customer info for future use is very helpful. **What do you dislike about OpenTable for Restaurants?** The lack of a feature to block times for several days at once. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It creates an ease in booking reservations with all necessary information in one place making it easier to confirm with guests. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for tracking guest information and in creating a seamless booking experience for your guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 7. Efficient but dated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2018 **What do you like best about OpenTable for Restaurants?** How quickly I can go from page to page, guest lookup is convenient, places for notes is quickly accessible, reservations are easily made **What do you dislike about OpenTable for Restaurants?** How dated the computers and systems are, constant issues with connectivity and screens losing their touch point **Recommendations to others considering OpenTable for Restaurants:** It’s quick, user friendly, you may spend hours on the phone with support fixing simple issues, but overall it gets the job done. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Maximizing restaurant capabilities, maintaining guest logs **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for viewing guest preferences and managing your reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 8. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about OpenTable for Restaurants?** Easy to use to make reservations guests may do themselves or on line **What do you dislike about OpenTable for Restaurants?** I haven’t come across anything I dislike about using the system **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It allows people to make reservation themselves online or call us to help and assis with reservations **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for accepting reservations online and providing a seamless booking experience for your guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 9. Excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about OpenTable for Restaurants?** It allows guest to book reservations before they come conveniently **What do you dislike about OpenTable for Restaurants?** Nothing special, just sometimes it loads for a long time **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It arranges people for each table **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and table management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 10. Good system that allows communication **Rating:** 3.5/5.0 stars **Reviewed by:** Katie C. | Hostess, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about OpenTable for Restaurants?** I like that people can make reservations on their own and we can still see it and we can put in reservations as well. It’s all on one system. Also the floor plan and being able to pre-assign tables is nice. **What do you dislike about OpenTable for Restaurants?** The system is rather hard to use and take time to really understand and learn all aspects. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It is easier to make reservations and pre-assign tables so that all employees are on the same page for the day. **Official Response from Rebecca Dupont:** > Hi Katie, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing your reservations and adjusting your floor plan. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 11. It’s way better than the desktop version **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2019 **What do you like best about OpenTable for Restaurants?** Now that there’s an iPad instead of the slower and older monitor, the interface is smoother **What do you dislike about OpenTable for Restaurants?** Sometimes lags, nothing else really is wrong **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It helps be on top of operations better for whole restaurant **Official Response from Rebecca Dupont:** > Hi Customer Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for driving efficiency for your restaurant. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 12. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about OpenTable for Restaurants?** How it’s all done with an iPad and requires almost no effort. **What do you dislike about OpenTable for Restaurants?** How since it is technology it can not work. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It creates a profile for each individual that uses it. Takes a photo which helps as well for coat check. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for tracking guests and easy to use from the host stand iPad. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 13. Not as user friendly as previous version **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Group Fitness Instructor, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about OpenTable for Restaurants?** I do like the more streamlined display. It is easier to see the tables and to plot out your floor plan or make edits when needed. **What do you dislike about OpenTable for Restaurants?** There seems to be SO many extra steps to everything now. Drag and drop is a thing of the past to seat a table without hitting other buttons first. To move a table is multiple steps. To cancel or no show. To assign server sections. You name it, it now has all these extra steps. On a busy night there is nothing worse than being delayed by extra buttons. **Recommendations to others considering OpenTable for Restaurants:** Ugh. If you haven’t updated yet, do yourself a favor and keep the old terminals and old software!! Your FOH team will thank you. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Flow to the restaurants. It helps to gage how many you can seat and when. **Official Response from Rebecca Dupont:** > Hi Emily, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of the user experience in our product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 14. Open Table **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2018 **What do you like best about OpenTable for Restaurants?** It's user friendly. I like how we can keep profiles and visit history on all of our guests. It has an phone app so I can access it easily off site. It's convenient to access using your smart phone or on your laptop. I work remotely as a Sales Manager so it's great to be able to access our reservation system and make updates while on the road using my iphone or from home when I'm logging in. We can communicate easily with our teams by leaving notes for the Host and Operations team with last minute changes to events. I like that we can adjust room and seating availability easily to control our online reservations and walk ins. **What do you dislike about OpenTable for Restaurants?** It would be helpful if we could merge duplicate profiles if needed. Also, we have Private Dining rooms and it would be helpful if we could change the floor plans or save templates and use as needed. Also,have access to print them nicely for guests. I would improve the customer service availability during peak hours.. I find when we have an issues during peak times we end up on hold for a long time or the online chat is not available for a quick question. **Recommendations to others considering OpenTable for Restaurants:** I would recommend Open Table connect because it's convenient to access using your smart phone or on your laptop. I work remotely as a Sales Manager so it's great to be able to access our reservation system and make updates while on the road using my iphone or from home when I'm logging in. We can communicate easily with our teams by leaving notes for the Host and Operations team with last minute changes to events. I like that we can adjust room and seating availability easily to control our online reservations and walk ins. I would improve the customer service availability during peak hours.. I find when we have an issues during peak times we end up on hold for a long time or the online chat is not available for a quick question. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It's convenient to have access to Open Table on our phones and that it updates in real time so our Chefs can easily see changes with covers for the evening. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for visibility into your reservations and easy to access with our mobile application. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 15. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Partner, Vice President of People and Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about OpenTable for Restaurants?** I really like the fact that using their easy customer connect tools via texts helps us track our "wait list" and "incoming guests" before they are seated and while they walk around our resort property before dining. It allows us to keep a steady flow of seating and keeps us from having to put someone on the phones to manages reservation confirmations and reservation changes. **What do you dislike about OpenTable for Restaurants?** There isn't much to not like. While I completely understand the legal elements of not using this tool for marketing, I would like for the guest to be able to opt-in to future marketing from us via text and for that platform to be built out. Not something I "don't like" - but perhaps something they could build into the system in the future. **Recommendations to others considering OpenTable for Restaurants:** To date, you can try it for free - give it a try. I think you'll love it. The biggest advantage to the hospitality and restaurant industry is the reduction of payroll dollars. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It keeps the host engaged with the guests in front of them and it keeps down on labor by not having to have someone on the phone managing reservations the entire day. **Official Response from Rebecca Dupont:** > Hi Tyler, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing your waitlist and upcoming reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 16. Reservation Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia S. | Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about OpenTable for Restaurants?** I love the ease of use this application has to offer for making reservations for our restaurant. I can search guests names make adjustments, enroll them in email and text alerts and more. **What do you dislike about OpenTable for Restaurants?** there is really nothing to dislike. it keeps up with how many visits a guest has. it may be beneficial to add time and date specifically when reservation was made. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** it really helps when we are organizing special events and wine dinners. we can see real time where every one is seated when someone is over booked and where issues may arise. **Official Response from Rebecca Dupont:** > Hi Alicia, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for searching guest names and enhancing communication with guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 17. All Restaurants Need This! **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin M. | Host/Reservationist, Photography, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about OpenTable for Restaurants?** Great for floor management! OpenTable makes it simple to organize your reservations and check on their status! **What do you dislike about OpenTable for Restaurants?** Sometimes it can get funky on you, but this isn't too often of an occurrence, and OpenTable support can usually fix it! **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We're creating a better experience for customers by providing more in-depth utilization of our facilities. **Official Response from Rebecca Dupont:** > Hi Caitlin, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for table management and enhancing the experience for your guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 18. Useful for the restaurant industry **Rating:** 4.0/5.0 stars **Reviewed by:** Cesar H. | Catering Director, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about OpenTable for Restaurants?** OpenTable was extremely useful for reservations (online or making them via phone), keeping track of tables being taken during a busy night, as well as a good addition to the events side of things by keeping everything on track. **What do you dislike about OpenTable for Restaurants?** Some processes, like making a reservation, are weirdly long to accomplish as well as tedious. In addition, the interface and look of the software itself are kinda dated, which is not same for the public which I guess also counts. **Recommendations to others considering OpenTable for Restaurants:** Definitely worth a try. It eases the reservation process with their online tool and makes it super easy for the customers. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** OpenTable helps by keeping everyone and everything in one place. It facilitates the hostess job as long as the manager is doing a good job when updating and setting up OpenTable. **Official Response from Rebecca Dupont:** > Hi Cesar, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations and table management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 19. Open Table is convenient and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2018 **What do you like best about OpenTable for Restaurants?** I like the fact that all of my reservations are organized **What do you dislike about OpenTable for Restaurants?** I dislike how in the server section tab you can’t mark tables as seated **Recommendations to others considering OpenTable for Restaurants:** Open Table connect is a necessity in the restaurant industry, and it will increase business **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open Table makes booking reservations easy and organized **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for visibility into your reservations and increasing bookings. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 20. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about OpenTable for Restaurants?** Customers can make reservations through opentable and it saves time **What do you dislike about OpenTable for Restaurants?** It is sometimes difficult to teach the program to new hires because there are several steps in seating tables **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It’s nice to be able to see the reviews that customers leave and be able to see the time they are, how many in their party, what time their reservation was for, what time they actually showed up and be able to make that connection to remember the specific diners **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for your customers to make reservations and respond to reviews on our platform. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 21. Open Table Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey W. | Group Sales Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2017 **What do you like best about OpenTable for Restaurants?** Extremely user friendly, headache free and allows communication in all areas with FOH **What do you dislike about OpenTable for Restaurants?** Organic business is able to access app, and book 10 minutes prior to arrival which can and does cause conflict. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** As an event coordinator/ planner I am able to quickly see allfuture reservations and planning ahead of time, which helps with a quicker response time to space requests. I am also able to access the data from anywhere. **Official Response from Rebecca Dupont:** > Hi Kelsey, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for communicating with guests and running your front of house smoothly. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 22. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about OpenTable for Restaurants?** So simple and easy to use, very organized **What do you dislike about OpenTable for Restaurants?** Don't like the flex mode, prefer the slot mode! **What problems is OpenTable for Restaurants solving and how is that benefiting you?** if we can have an option to go back to slot mode instead of flex mode ### 23. Reliable and user friendly but very expensive. **Rating:** 1.5/5.0 stars **Reviewed by:** Daniell S. | Operations Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2016 **What do you like best about OpenTable for Restaurants?** I love that the open table platform is very reliable, we have never had an outage or any significant tech issues, and any issue that comes up is resolved almost immediately and there is an update to the app within days to permanently fix the issue. The customer service is also great, easy to get ahold of and friendly representatives. It is easy to use and also easy to train staff. **What do you dislike about OpenTable for Restaurants?** I don't like how Opentable uses my customer base information to "suggest" my competitors if my reservations are full for the evening, I also don't like that if someone books through my site that they are sent competitive marketing. It may actually be costing me money... Open table is very expensive compared to its competitors, I realize that open table brings diners from its exclusive network of diners, however my business is fortunate enough to have a huge following and great free press to drive diners to my location. The online reservations are not customizable to control costs, so I am paying $49 a month for my own customers if they book through my site and an additional $1.25 per cover booked through open table. I wish that I could limit availability to different platforms- open table, Facebook, my own site. It would help control costs and also give me an idea of how many people are driven because of open table vs other marketing, social media, reviews, etc... I honestly have intended to cancel several times because of the cost to go to a competitor (yelp, who also brings a substantial network but doesn't charge extra,and also doesn't "suggest" my competitors if my reservations are full) but the reliability has kept me here. Once I feel yelp has a reliable platform I will switch, I will save more money than it will cost me to terminate the contract early. **Recommendations to others considering OpenTable for Restaurants:** If you need the customers open table claims to provide absolutely! If not check out the others **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We have used 2 other platforms and they were not reliable or updated in real time as fast as open table. **Official Response from Rebecca Dupont:** > Hi Daniell, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some features on our product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 24. open table **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about OpenTable for Restaurants?** user friendly & increases reservations by 75% **What do you dislike about OpenTable for Restaurants?** deleting unreasonable bad comments. long wait for customer service **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Open Table is an easy way to track repeat guests. Has increased reservations by 75% **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy for your team to use and helpful in increasing reservations for your restaurant. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 25. great tool for the resturant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about OpenTable for Restaurants?** great for reservations and keeping track of tables available **What do you dislike about OpenTable for Restaurants?** There is nothing really to dislike. Its easy to use and drives business **Recommendations to others considering OpenTable for Restaurants:** Use this tool its a business driver **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It keeps staff engaged with guests and frees up staff from taking calls all day **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing your reservations and table management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 26. Open table on a daily basis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about OpenTable for Restaurants?** It's very user friendly when creating a reservation **What do you dislike about OpenTable for Restaurants?** I would like to go back and be able to look at previous reservations **What problems is OpenTable for Restaurants solving and how is that benefiting you?** easy booking for guests and easy cancellations if needed ### 27. Excellent app especially for business lunches **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about OpenTable for Restaurants?** Very easy to use. They notify you of incoming customers and it is free to start **What do you dislike about OpenTable for Restaurants?** Sometimes the app can glitch a bit but nothing bad yet. **Recommendations to others considering OpenTable for Restaurants:** Definitely try now while they have a free trial **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Keeps business on social media for people to look at menus pictures and business lunches. It’s almost guaranteed business **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for your team to use and manage incoming reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 28. Easy to use interface, positive results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about OpenTable for Restaurants?** Simplicity is there. I have found that both web and mobile platforms work well. I like having customization of venue details. **What do you dislike about OpenTable for Restaurants?** Nothing to mention. It works as it should. **Recommendations to others considering OpenTable for Restaurants:** If you are looking for leads, I recommend it for the purpose of presence. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Booking private dining leads and seeing a positive trend. Very easy to use and notifications are sent to the "right" people. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for attracting more guests and easy for your team to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 29. Certified Open Table Master **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about OpenTable for Restaurants?** So easy to use. Excellent customer service. **What do you dislike about OpenTable for Restaurants?** Occasional glitches that cause major problems with seating for special occasions **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Streamline reservations. Easier for guests. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for streamlining reservations and easy for your guests to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 30. OpenTable Connect Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2017 **What do you like best about OpenTable for Restaurants?** -Ability to be look at the reservations/bookings with a few clicks - Guestbook notes help in making decisions **What do you dislike about OpenTable for Restaurants?** - Slightly older User Interface. Maybe introduce widgets that will help the users further **What problems is OpenTable for Restaurants solving and how is that benefiting you?** - Being able to see the future reservations and planning ahead of time - Being able to access the data from anywhere - Better manage restaurants **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for viewing guest preferences across multiple restaurants and viewing reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 31. Vastly expands our reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2017 **What do you like best about OpenTable for Restaurants?** Allows us to gather more reservations without any extra work, web integration **What do you dislike about OpenTable for Restaurants?** Commission per reservation is very high. **Recommendations to others considering OpenTable for Restaurants:** Best in the business **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Pulling guests in to our restaurants who may have not known about them. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for increasing reservations for your restaurant. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 32. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about OpenTable for Restaurants?** Liked the easy integration of only resos updating in live time with our restaurants system **What do you dislike about OpenTable for Restaurants?** Automatically assigned tables, difficult to assign users. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Restaurant wait times and reservation systems as well as keeping the restaurant organized. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of the automations in our product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 33. OpenTables should be the only reservation system on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2017 **What do you like best about OpenTable for Restaurants?** It's extremely easy for customers to use and just as easy for employees to use as well. **What do you dislike about OpenTable for Restaurants?** The monthly cost to use OpenTables is what made my employer switch systems. **Recommendations to others considering OpenTable for Restaurants:** It's expensive but it is nearly headache free **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Overbooking restaurants and accurately seating customers. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for customers and your team to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 34. Review from a restaurant hostess **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2016 **What do you like best about OpenTable for Restaurants?** At the restaurant I work at, we use the iPad version at the host stand, and it's a plus that it's pretty simple. There aren't too many bells and wistles on the iPad interface, so it makes seating a table really easy. **What do you dislike about OpenTable for Restaurants?** I dislike that it allows reservations to be made 10 minutes before the person walks in. We have to manually block every table if we don't w3ant a reservation to just "pop up" right at the reservation time. I wish the software was a bit smarter - sometimes it seems like Open Table has a mind of it's own and some of the automated features (such as automatic assigning of tables) doesn't make sense. **Recommendations to others considering OpenTable for Restaurants:** I do suggest it, although I don't have anything to compare it to, as I haven't used other restaurant seating systems. It's easy to use but you have to be careful if your restaurant is super busy, because it often over-books tables. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I work at a very busy restaurant, and we take reservations for any size party, so this allows our customers to do this with ease. It's a really interface on the iPad, and only takes a second to seat a table on the system. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of our automated features and table assignments. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ## OpenTable for Restaurants Discussions - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment - [View OpenTable for Restaurants pricing details and edition comparison](https://www.g2.com/products/opentable-for-restaurants/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+12%3A22%3A57+-0500&secure%5Bsession_id%5D=1966d6ae-8f9e-4659-8b6c-1bcfd88d9a2c&secure%5Btoken%5D=9c335abe2f8702b859bec9098fa98168cd05549216721145fb45e5b8db86aa72&format=llm_user) ## OpenTable for Restaurants Integrations - [Aloha Pro](https://www.g2.com/products/aloha-pro/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Tabit POS](https://www.g2.com/products/tabit-pos/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripleseat](https://www.g2.com/products/tripleseat-tripleseat/reviews) ## OpenTable for Restaurants Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integration **Additional Functionality** - Registration Management - AI Copilot - Calendar Management - Public Waitlist - Multi-Location - Data Import/Export - Reservations Management - Customizable Reports - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Alerts/Notifications - Email Reminders - Email Alerts - Credit Card Processing - Queue Management - Self Check-In/Check-Out - For Salons and Spas - Customer Experience Management - Communication Management - Real-Time Notifications - Customer Accounts - Appointment Management - Prioritization - Mobile Alerts - Customer Activity Tracking - Customer History - Real-Time Data - Waitlist Status Tracking - Customer Database - Point of Sale (POS) - Online Booking - Waiting Time Tracking - Electronic Payments - Reminders - Generative AI - For Restaurants - API **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Reporting/Analytics **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top OpenTable for Restaurants Alternatives - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (75 reviews) - [ResDiary](https://www.g2.com/products/resdiary/reviews) - 4.8/5.0 (5 reviews) - [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) - 4.2/5.0 (47 reviews)