# Best Food Delivery Software

  *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*

   Food delivery software enables businesses such as restaurants and catering services to manage and streamline their food delivery and takeout operations, from ordering to fulfillment. This software provides businesses with tools to feature their menus on digital marketplaces, embed online ordering into their website, or create custom-branded food delivery apps.

Businesses can reach more customers, grow their online presence, and improve their operational efficiency by leveraging food delivery software. It also helps front-of-house and kitchen employees handle orders effectively while creating optimized routes for delivery drivers to fulfill takeout orders on time.

Food delivery software may integrate with [restaurant management software](https://www.g2.com/categories/restaurant-management) or [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) to facilitate the preparation process.

Online ordering platforms can additionally provide marketing tools to help create, promote, and display ad campaigns as well as provide [loyalty management software](https://www.g2.com/categories/loyalty-management) features to reward new and returning customers.

Some platforms may be similar to [website builder software](https://www.g2.com/categories/website-builder) in their ability to provide tools to create an ordering website. In addition, many solutions contain a [payment gateway](https://www.g2.com/categories/payment-gateway) to process credit card payments.

To qualify for inclusion in the Food Delivery category, a product must:

- Provide customers a means of ordering online by creating a page on a larger food marketplace, integrating with an individual website, or creating a branded food delivery app
- Provide tools to create an online menu and manage delivery food orders
- Provide contactless payment methods





## Category Overview

**Total Products under this Category:** 227


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,100+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Food Delivery Software At A Glance

- **Leader:** [Owner.com](https://www.g2.com/products/owner-com/reviews)
- **Highest Performer:** [UrbanPiper](https://www.g2.com/products/urbanpiper/reviews)
- **Easiest to Use:** [Owner.com](https://www.g2.com/products/owner-com/reviews)
- **Top Trending:** [Owner.com](https://www.g2.com/products/owner-com/reviews)
- **Best Free Software:** [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews)


---

**Sponsored**

### Locus

Locus is an agentic enterprise Transportation Management System designed to orchestrate planning, execution, and settlement across all-mile logistics. It unifies order orchestration, transportation planning and optimization, carrier and rate management, execution control, tracking, settlement, analytics, and governance into a closed-loop platform for managing cost, service levels, and customer promises across multi-carrier networks. Since its founding in 2015, Locus has helped customers globally execute over 1.5 billion + deliveries across 30+ countries spanning the Americas, Southeast Asia, the Middle East, and the Indian subcontinent. Its technology has helped save $320 million+ in transit costs, offset 17M+ Kgs in CO2 emissions, and maintained a 99.5% SLA adherence ratio. The modular, API-first platform serves industries including Retail, Manufacturing, FMCG/CPG, Courier/Express/Parcel, e-commerce, and 3PL providers. It integrates seamlessly with existing TMS, OMS, WMS, and ERP solutions through simple API plugins. Targeting retailers and logistics providers, Locus offers an end-to-end solution that facilitates seamless delivery from any location, whether it be a local store or international borders. The platform's patented routing and geocoding engines are designed to optimize every stage of the supply chain. By integrating captive, contracted, and carrier fleets across the first, middle, and final mile, Locus ensures that businesses can achieve cost efficiency while maintaining high levels of customer satisfaction. Key features of Locus include precise geolocation capabilities, hybrid fleet management, and dynamic route optimization. These tools work together to enhance fulfillment accuracy, flexibility, and predictability, allowing retailers to navigate the complexities of logistics with greater ease. The platform provides complete shipment visibility, which eliminates uncertainty for retailers, fleet partners, and distributors, thus fostering a more transparent supply chain environment. Locus has gained the trust of leading global brands, including Unilever and Nestlé, executing over a billion deliveries across more than 30 countries. The company is committed to innovation and sustainable growth, continuously evolving its solutions to meet the demands of the logistics landscape. As artificial intelligence and automation play an increasingly significant role in the industry, Locus is poised to streamline operations from pre-purchase fulfillment to post-delivery support, transforming complex supply chains into strategic growth enablers for businesses worldwide.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1345&secure%5Bdisplayable_resource_id%5D=1406&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2447&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53581&secure%5Bresource_id%5D=1345&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffood-delivery-software&secure%5Btoken%5D=db519e2c7d1b187bf70d2a442f02bf164051937ca810b8583886689119479c52&secure%5Burl%5D=https%3A%2F%2Flocus.sh%2Froute-optimization%2Froute-optimization-software%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Droute-planning&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Owner.com](https://www.g2.com/products/owner-com/reviews)
  Owner is the AI growth system for independent restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party sales. Unlike traditional restaurant software that requires owners to manage multiple tools, Owner delivers a proven system run by experts. It’s like having an army of engineers and marketers working for your restaurant, helping you drive direct orders, increase repeat customers, and keep more profit.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 351

**User Satisfaction Scores:**

- **Ease of Use:** 9.5/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Owner.com](https://www.g2.com/sellers/owner-com)
- **Company Website:** https://Owner.com
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, CA
- **Twitter:** @owner (3,687 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/owner-com/ (254 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 92% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (70 reviews)
- Customer Satisfaction (55 reviews)
- Customer Support (49 reviews)
- Setup Ease (43 reviews)
- Online Ordering (39 reviews)

**Cons:**

- Limited Customization (9 reviews)
- Expensive (8 reviews)
- Integration Issues (8 reviews)
- Long Delays (7 reviews)
- Delivery Issues (6 reviews)

### 2. [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews)
  DoorDash Marketplace is a third-party online ordering and delivery platform that helps restaurants and other retail businesses reach new customers, increase order volume, and streamline delivery operations. DoorDash Marketplace is designed for small to medium-sized business owners — including restaurants, grocers, liquor stores, flower shops, and other local retailers — who want to grow their customer base and improve fulfillment through on-demand delivery. Businesses can use Marketplace to list their store or restaurant on the DoorDash app and website, where customers browse and place orders for delivery or pickup. Key use cases include: • Attracting new customers through high-visibility placement on the DoorDash app • Handling delivery logistics without having to hire or manage in-house drivers • Managing orders, prep timing, and performance insights through the Merchant Portal • Adjusting availability and pricing to match business needs in real time • Offering pickup or delivery to local customers through a single platform Core features and benefits: • Customer reach: Get discovered by DoorDash’s large base of active customers, especially those near your location. • Logistics support: Orders are fulfilled by Dashers — independent contractors who handle delivery so you don’t have to. • Operational control: Merchants maintain control over their menu, inventory, pricing, and hours through the online Merchant Portal. • Flexible fulfillment: Offer both delivery and pickup depending on your capabilities. • Real-time insights: Access analytics to understand order trends, prep time, and sales performance. DoorDash Marketplace is often the first step in a merchant’s journey with DoorDash, providing a low-barrier entry point to grow online sales without needing to build out a delivery or online ordering infrastructure independently.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [DoorDash](https://www.g2.com/sellers/doordash)
- **Company Website:** https://www.doordash.com/en-US
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @DoorDash (255,221 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3205573/ (78,069 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 60% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Support (2 reviews)
- Onboarding (2 reviews)
- Setup Ease (2 reviews)
- Commission Fees (1 reviews)

**Cons:**

- Delivery Delays (1 reviews)
- Delivery Issues (1 reviews)
- Excessive Fees (1 reviews)
- High Fees (1 reviews)
- Inaccurate Tracking (1 reviews)

### 3. [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews)
  Uber Eats is the easy way to get the food you love delivered


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 172

**User Satisfaction Scores:**

- **Ease of Use:** 8.6/10 (Category avg: 8.8/10)
- **Quality of Support:** 7.4/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Uber](https://www.g2.com/sellers/uber)
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @Uber (1,158,501 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1815218/ (145,873 employees on LinkedIn®)
- **Ownership:** NYSE: UBER

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 52% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Online Ordering (1 reviews)


### 4. [UpMenu](https://www.g2.com/products/upmenu/reviews)
  UpMenu is a restaurant-first, all-in-one platform that helps restaurants sell, manage, and grow from one place. UpMenu gives restaurants everything they need to work efficiently, boost sales, manage teams, and create a better guest experience — without commissions and with a simple setup. Designed specifically for restaurants and restaurant chains, UpMenu gives you full control over operations, online sales, and customer relationships. UpMenu replaces multiple software tools with one simple system to run your entire restaurant — from orders and payments to delivery, marketing, and loyalty. - What makes UpMenu different - No commission fees – simple, transparent flat-fee pricing Free trial – test the product before committing Quick and easy setup – set it up yourself or use our free setup service Easy to use – beautiful, modern UX designed for restaurants Cloud-based – always up to date, continuously developed Trusted by restaurants – developed together with restaurateurs since 2012 Built for single restaurants and restaurant chains. - Key Features - POS - A cloud-based restaurant POS built specifically for restaurants to manage orders, payments, staff, and reports — across single locations or restaurant chains. ONLINE ORDERING - Your own digital storefront to sell directly from your website, reduce marketplace dependence, and avoid commission fees. BRANDED MOBILE APP - We build an Android and iOS mobile app specifically for your restaurant — fully customized to your brand and designed to increase guest loyalty. WEBSITE - Launch a restaurant website in minutes using ready-made templates optimized for mobile, SEO, and online ordering, with an easy drag-and-drop editor. DELIVERY MANAGEMENT - Manage your own drivers with a Driver App, live delivery tracking, and real-time order management from one dashboard. ON-DEMAND DELIVERY DISPATCH - Dispatch deliveries to external delivery partners — without hiring additional drivers — directly from UpMenu. KDS (KITCHEN DISPLAY SYSTEM) - Streamline communication between front of house and the kitchen, speed up service, and reduce errors with paperless order management. CALLER ID - Instantly identify calling customers and see their order history and address before answering the phone. QR CODE MENU - Let guests scan, browse, order, and pay from their smartphones — no app download required, reducing wait times and staff workload. TABLE RESERVATIONS & FLOOR PLAN - Accept and manage table reservations online or by phone, with full control over tables and floor layout. CRM (CUSTOMER RELATIONSHIP MANAGEMENT) - An automatic customer database built from every online order, phone order, and reservation, with detailed guest profiles and insights. MARKETING TOOLS - Built-in tools to attract new guests and increase repeat orders — no external tools required. Includes promotions and coupon discounts, campaigns (email, SMS, push), marketing automation, loyalty program (points-based and stamp cards).


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Ease of Use:** 9.9/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Tastysoft](https://www.g2.com/sellers/tastysoft)
- **Year Founded:** 2012
- **HQ Location:** Łódź, PL
- **LinkedIn® Page:** https://www.linkedin.com/company/upmenu (23 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Restaurant Owner
  - **Top Industries:** Restaurants
  - **Company Size:** 96% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Online Ordering (21 reviews)
- Ease of Use (14 reviews)
- Mobile Apps (14 reviews)
- Integrations (11 reviews)
- Time Saving (11 reviews)

**Cons:**

- Complexity (2 reviews)
- Poor Navigation (1 reviews)
- Promotion Issues (1 reviews)

### 5. [Olo](https://www.g2.com/products/olo/reviews)
  Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Olo](https://www.g2.com/sellers/olo)
- **Year Founded:** 2005
- **HQ Location:** New York, NY
- **Twitter:** @Olo (6,947 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1574684/ (872 employees on LinkedIn®)
- **Ownership:** NYSE: OLO

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages
  - **Company Size:** 50% Small-Business, 39% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- User Interface (1 reviews)

**Cons:**

- Dashboard Issues (1 reviews)

### 6. [Sauce](https://www.g2.com/products/sauce-2025-05-14/reviews)
  Sauce is a comprehensive delivery solution designed specifically for restaurants, aiming to facilitate profitable online business operations. This innovative platform provides a commission-free first-party ordering system, allowing restaurants to manage their delivery services without the financial burden typically associated with third-party delivery apps. By eliminating these commissions, Sauce empowers restaurants to retain more revenue while enhancing the overall delivery experience for both the establishments and their customers. Targeted primarily at restaurant owners and operators, Sauce addresses the growing need for efficient and cost-effective delivery solutions in the food service industry. As the demand for online ordering continues to rise, restaurants face challenges related to high commission fees and operational inefficiencies. Sauce provides a fully-managed delivery solution that optimizes direct delivery channels, enabling restaurants to streamline their operations while maintaining control over their customer interactions. This is particularly beneficial for small to medium-sized establishments looking to expand their reach without incurring excessive costs. Key features of Sauce include commission-free ordering channels, which significantly reduce delivery costs and maximize revenue retention. Restaurants benefit from unlimited access to delivery drivers, ensuring timely service and minimizing delays. The platform also offers live mobile order tracking, enhancing transparency and customer satisfaction. With 24/7 personal delivery support, Sauce helps mitigate issues that may arise during the delivery process, ultimately reducing the frequency of refunds and enhancing the overall customer experience. Additionally, Sauce provides tools for refund reconciliation management, which can lead to substantial savings on operational costs. The platform also includes features aimed at customer retention and acquisition, such as phone ordering solutions that alleviate workloads while generating additional revenue. Customer feedback tools foster engagement and loyalty, while SEO optimization tools help restaurants increase their online visibility and attract more diners. These features collectively position Sauce as a valuable asset for restaurants looking to enhance their delivery services and grow their customer base. By integrating advanced technology with a focus on operational efficiency and customer satisfaction, Sauce stands out as a transformative solution for the restaurant industry. It allows establishments to reclaim their profits and take ownership of their online presence, ultimately leading to a more sustainable and profitable business model.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Sauce](https://www.g2.com/sellers/sauce-ad3bea74-1646-4ac1-8f06-827d6ed08d15)
- **Company Website:** https://www.getsauce.com
- **HQ Location:** Miami, US
- **LinkedIn® Page:** https://www.linkedin.com/company/getsaucedelivery (161 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 77% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- Customer Support (8 reviews)
- Integrations (5 reviews)
- Marketing Support (5 reviews)
- Customer Satisfaction (3 reviews)

**Cons:**

- Delivery Issues (4 reviews)
- Limited Customization (2 reviews)
- Dashboard Issues (1 reviews)
- Expensive (1 reviews)
- High Delivery Fees (1 reviews)

### 7. [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews)
  Grubhub helps you find and order food from wherever you are. How it works: you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 62

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [GrubHub](https://www.g2.com/sellers/grubhub)
- **Year Founded:** 2004
- **HQ Location:** Chicago, US
- **Twitter:** @Grubhub (221,095 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3283052/ (6,693 employees on LinkedIn®)
- **Ownership:** NYSE:GRUB

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Marketing and Advertising
  - **Company Size:** 56% Small-Business, 23% Mid-Market


### 8. [Onfleet](https://www.g2.com/products/onfleet/reviews)
  Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 137

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Onfleet](https://www.g2.com/sellers/onfleet)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @onfleet (2,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2639808/ (93 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Food & Beverages, Logistics and Supply Chain
  - **Company Size:** 67% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (12 reviews)
- Delivery Efficiency (9 reviews)
- Efficiency Improvement (7 reviews)
- Features (7 reviews)
- Route Optimization (7 reviews)

**Cons:**

- Limited Features (3 reviews)
- Missing Features (3 reviews)
- Routing Issues (3 reviews)
- Slow Performance (3 reviews)
- Delayed Response (2 reviews)

### 9. [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews)
  ChowNow is an online ordering system for restaurants that gives busy restaurant owners everything they need to grow their business and their bottom line. Since 2011, ChowNow's restaurant experts have partnered with more than 22,000 independent restaurants. ChowNow fights for the success of independent restaurants, so the value you create stays where it belongs: with you. Every diner you serve, every order you fulfill, every experience you deliver — that’s value you created. But too often, third-party platforms take a cut of it, own the customer relationship, and leave you starting from zero every time. From online ordering and catering to dine-in and automated marketing, ChowNow connects everything into one unified platform so you can grow your business and your bottom line. Ordering Suite: Own every order. Keep more of what you earn. Direct online ordering, catering, QR code ordering, and discovery channels working together to capture demand and turn it into high-margin revenue you control. Marketing Suite: Turn Every Order and Guest Interaction Into Repeat Revenue. Automated Email and SMS marketing, loyalty program, and unified customer data working together to turn every diner, online and in-store, into repeat revenue. Operations Suite: Power Your Restaurant From One Place. Order aggregation, centralized menu management, POS integrations, delivery and advanced reporting working together to manage all your off-premise channels from one place. You have big plans for your restaurant. ChowNow is the partner to get you there.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ChowNow](https://www.g2.com/sellers/chownow)
- **Year Founded:** 2011
- **HQ Location:** Culver City, California
- **Twitter:** @ChowNow (3,090 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/chownow/about (259 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 84% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Integrations (1 reviews)
- Navigation Ease (1 reviews)
- Setup Ease (1 reviews)
- Speed (1 reviews)

**Cons:**

- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Poor Interface Design (1 reviews)

### 10. [Delivery Hero for Restaurants](https://www.g2.com/products/delivery-hero-for-restaurants/reviews)
  Shaping the future of food ordering and on-demand delivery.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Delivery Hero SE](https://www.g2.com/sellers/delivery-hero-se)
- **HQ Location:** Berlin, Berlin
- **Twitter:** @deliveryherocom (7,744 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/delivery-hero-se (40,400 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Mid-Market


### 11. [Deliveroo  for Partners](https://www.g2.com/products/deliveroo-for-partners/reviews)
  Your favourite restaurants, delivered fast to your door.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 23

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Deliveroo](https://www.g2.com/sellers/deliveroo)
- **Year Founded:** 2013
- **HQ Location:** Blackfriars, England
- **Twitter:** @Deliveroo (74,027 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837535/ (10,444 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 65% Small-Business, 31% Mid-Market


### 12. [UrbanPiper](https://www.g2.com/products/urbanpiper/reviews)
  We believe that selling online is imperative for restaurants and food chains in the 21st century. However, building an effective online presence by developing apps and websites in-house can be an expensive and time-consuming effort. At UrbanPiper, we have built a suite of products, which makes the whole experience of selling online quick and simple. UrbanPiper offers a comprehensive suite of products, which include white-labelled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze your online presence, customer segmentation and campaigning tool to make it easier for you to keep your customers engaged, and to top it all - a devoted support team to make your online experience a breeze. The platform offers you everything that you need to grow your online business in an efficient manner. As a cloud-based solution, our clients do not have to pay anything extra for the latest updates, features and bug fixes. For a low monthly subscription fee, we ensure that all their technology concerns are taken care of – so that, they can focus single-mindedly on their business.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 55

**User Satisfaction Scores:**

- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [UrbanPiper](https://www.g2.com/sellers/urbanpiper)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @urbanpiper (252 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/urbanpiper/ (215 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director
  - **Top Industries:** Food & Beverages, Restaurants
  - **Company Size:** 51% Small-Business, 39% Mid-Market


### 13. [Just Eat Take​away​.com for Business](https://www.g2.com/products/just-eat-take-away-com-for-business/reviews)
  Operate a leading global hybrid marketplace for online food delivery, providing customers with an easy and secure way to order and pay for food from our Restaurant Partners


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Just Eat Holding Ltd.](https://www.g2.com/sellers/just-eat-holding-ltd)
- **HQ Location:** Amsterdam, North Holland
- **LinkedIn® Page:** https://www.linkedin.com/company/103531 (12,447 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 73% Small-Business, 27% Mid-Market


### 14. [GloriaFood](https://www.g2.com/products/gloriafood/reviews)
  We provide free and premium solutions for increasing restaurant revenue via online branding, online ordering and online table reservation, since 2013. We're the first fully free online ordering system, with unlimited order processing for both the food ordering and the table reservation widgets. We're now helping over 20,000 restaurants in 100 countries each get hundreds of extra sales every week. We could also be helping you!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Ease of Use:** 9.6/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [GloriaFood](https://www.g2.com/sellers/gloriafood)
- **Year Founded:** 2013
- **HQ Location:** Sector 2, Bucharest
- **Twitter:** @GloriaFood (413 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3330308/ (12 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Restaurants
  - **Company Size:** 89% Small-Business, 5% Mid-Market


### 15. [HungerRush POS](https://www.g2.com/products/hungerrush-pos/reviews)
  HungerRush POS is a comprehensive cloud-based restaurant management system tailored to quick-service and fast casual restaurants that seamlessly integrates digital ordering, delivery, customer engagement, kitchen operations, reporting and management processes, marketing, and payment processing. HungerRush provides flexible software and true business partnership to empower restaurant operators with a deeper understanding of guests, greater control over operations, and the tools to grow their business.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 49

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [HungerRush](https://www.g2.com/sellers/hungerrush)
- **Company Website:** https://www.hungerrush.com/
- **Year Founded:** 2003
- **HQ Location:** Houston, Texas
- **Twitter:** @hungerrush
- **LinkedIn® Page:** https://www.linkedin.com/company/hungerrush/ (270 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 57% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Features (1 reviews)
- Integrations (1 reviews)
- Reservations Management (1 reviews)
- Setup Ease (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Delayed Updates (1 reviews)
- Inaccurate Tracking (1 reviews)
- Integration Issues (1 reviews)
- Long Delays (1 reviews)

### 16. [delivery.com for Merchants](https://www.g2.com/products/delivery-com-for-merchants/reviews)
  delivery.com lets people order online from their favorite local businesses and the ones they've yet to discover.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Ease of Use:** 8.7/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Delivery.com](https://www.g2.com/sellers/delivery-com)
- **Year Founded:** 2004
- **HQ Location:** New York, NY
- **Twitter:** @deliverydotcom (13,646 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1086705/ (841 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 77% Small-Business, 23% Mid-Market


### 17. [Beyond Menu for Restaurants](https://www.g2.com/products/beyond-menu-for-restaurants/reviews)
  Promote your restaurant on a custom website


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [BeyondMenu](https://www.g2.com/sellers/beyondmenu)
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @beyondmenu (11 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9319707 (103 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Small-Business, 10% Enterprise


### 18. [Foodiv](https://www.g2.com/products/foodiv/reviews)
  Foodiv is a zero-commission online food ordering and restaurant management system that helps restaurants go online in minutes. It offers QR-based digital menus, online ordering, dine-in and takeaway options, seamless payment gateway integration, push notifications, and real-time management of menus, taxes, and delivery charges through a subscription-based model with full customization.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 9.4/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Foodiv](https://www.g2.com/sellers/foodiv)
- **Year Founded:** 2021
- **HQ Location:** Gandhinagar, Gujarat
- **Twitter:** @FoodivOfficial (8 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/foodiv/ (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 90% Small-Business, 10% Enterprise


### 19. [Ritual for Restaurants](https://www.g2.com/products/ritual-for-restaurants/reviews)
  Ritual lets you skip the line and enjoy rewards at the best coffee shops and restaurants in your city. You can save time and enjoy the most popular food and drinks in your area — burgers, salads, sushi, pizza, and more. You’ll collect points on every single order, which add up quickly and convert into Ritual $ that you can spend on coffee and food anywhere in our network.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Ease of Admin:** 3.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Ritual.co](https://www.g2.com/sellers/ritual-co)
- **Year Founded:** 2014
- **HQ Location:** Toronto, Ontario
- **Twitter:** @ritual_co (4,059 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ritual-co (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 17% Mid-Market


### 20. [SkipTheDishes for Partners](https://www.g2.com/products/skipthedishes-for-partners/reviews)
  Gives you access to a variety of local restaurants. It's easy to order delivery to your location with the tap of a finger.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 8.5/10 (Category avg: 8.8/10)
- **Quality of Support:** 6.4/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [SkipTheDishes](https://www.g2.com/sellers/skipthedishes)
- **Year Founded:** 2013
- **HQ Location:** Winnipeg, Manitoba
- **LinkedIn® Page:** https://www.linkedin.com/company/skipthedishes/ (2,430 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 46% Small-Business, 38% Mid-Market


### 21. [edeliveryapp for Businesses](https://www.g2.com/products/edeliveryapp-for-businesses/reviews)
  eDelivery is an online ordering system for Mobile Ordering businesses that do local delivery, it can used for restaurants/food industry, grocery shops, laundry, alcohol delivery shops or any business that does local delivery it has website/web app, Android App(iOS coming soon) and Facebook app with common database.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Ease of Use:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [eDeliveryApp](https://www.g2.com/sellers/edeliveryapp)
- **Year Founded:** 2016
- **HQ Location:** Pune, India
- **LinkedIn® Page:** https://www.linkedin.com/company/spectra-solution/ (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 82% Small-Business, 9% Mid-Market


### 22. [Foodchow](https://www.g2.com/products/tenacious-techies-foodchow/reviews)
  FoodChow is a complete solution for hospitality business owners to take control. This is the only solution which works on pay-per-success. You can try the solution completely free and if it does not work for you then you can ask for a refund. Some of the features are as below -Take Away and Delivery Ordering -Pre Orders -Table Reservation -Own Web Page -Stripe and Paypal Integration -Item Images -Toppings -Sizes -Modifiers -Upsells -Combo Offers -Gallery Images -Driver Model They also provide white-label solutions to restaurant owners and chains Restaurant Website White label food ordering iPhone App White label food ordering Android App Restaurant Manager Android App Restaurant Manager iPhone App


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Tenacious Techies](https://www.g2.com/sellers/tenacious-techies)
- **Year Founded:** 2011
- **HQ Location:** Surat, Gujarat
- **Twitter:** @Tenacious88888 (22 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tenacious-techies/ (54 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Small-Business, 20% Enterprise


### 23. [OrderUp](https://www.g2.com/products/orderup/reviews)
  Our software enables restaurant customers to order and pay from their phone. Diners scan a QR code, are brought to a digital menu where they can order food and drinks. Once ordered, the food & drinks are brought to their table. Customers can continue to order throughout the meal, adding to their tab, and paying whenever they want. No more waiting for bills or waiting to order another round. For category, we probably belong with POS systems.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [OrderUp](https://www.g2.com/sellers/orderup)
- **HQ Location:** Toronto, Ontario
- **Twitter:** @orderup_ai (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/orderuptechnology/ (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 77% Small-Business, 23% Mid-Market


### 24. [Bbot for Businesses](https://www.g2.com/products/bbot-for-businesses/reviews)
  Food ordering platform that helps restaurants, bars and hotels manage the entire delivery lifecycle including orders payments & more.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 8.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [DoorDash](https://www.g2.com/sellers/doordash-ed5e9465-48db-4e5a-8a55-590ed3d1d28d)
- **Year Founded:** 2017
- **HQ Location:** New York, US
- **Twitter:** @MeetBbot (161 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bbot/about (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 17% Mid-Market


### 25. [Slice for Owners](https://www.g2.com/products/slice-for-owners/reviews)
  Our mission is to keep locals thriving! We empower pizzerias with the tech, delivery, data, and marketing tools that power the big chains. No wonder our partners see 50% more repeat customers and 40% larger ticket sizes. Join the 18,000+ pizzerias that are already part of the Slice family.


  **Average Rating:** 2.9/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Ease of Use:** 6.7/10 (Category avg: 8.8/10)
- **Quality of Support:** 4.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Slice](https://www.g2.com/sellers/slice)
- **HQ Location:** New York, NY
- **Twitter:** @slice (16,995 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3945451/ (1,002 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 79% Small-Business, 14% Mid-Market




## Parent Category

[On-Demand Delivery Software](https://www.g2.com/categories/on-demand-delivery)



## Related Categories

- [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)
- [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery)
- [Last Mile Delivery Software](https://www.g2.com/categories/last-mile-delivery)



---

## Buyer Guide

### What You Should Know About Restaurant Delivery/Takeout Software

### What is Restaurant Delivery/Takeout Software?

Restaurant delivery/takeout software provides restaurants with a marketplace to showcase their menu or a means to embed an online ordering feature in their website. This offers businesses an opportunity to reach a broader audience of customers. For restaurants aiming to increase their reach, this software can expand their visibility past their local network. This not only provides users with more opportunities to drive sales but also gives customers greater access to a variety of restaurants and more options to order from.

In addition to creating new business opportunities, restaurant delivery/takeout systems  provide key features at each stage of the ordering and delivery process. This software often provides marketing tools to help create menus, boost online presence, and stand out from competitors. Additionally, [restaurant point of sales (POS)](https://www.g2.com/categories/restaurant-pos)tools help manage online orders and payments from customers. From the moment a customer places an order, the front-of-house staff and kitchen employees are informed immediately, increasing the efficiency of receiving and preparing delivery and takeout orders, thus eliminating wasted time. The customer is also informed at each stage of the process for full transparency, helping businesses run smoothly and stay accountable with expected delivery times. 

### What are the Common Features of Restaurant Delivery/Takeout Software?

The following are some core features of restaurant delivery/takeout software:

**Order management:** Order management is key to keeping a restaurant running smoothly from preparation to delivery. Front-of-house staff and kitchen employees are able to see a queue of orders that have been placed and update order statuses accordingly. There are ordering features that also provide customers with real-time updates on canceled orders, orders out for delivery, and completed orders.

**GPS tracking and geofencing:** Restaurant delivery software have GPS tracking features and geofencing technology to help track orders at each stage of the delivery process as well as provide accurate delivery time estimates. This software uses driver-tracking features to give customers real-time updates on their delivery order. Additionally, the GPS software equips delivery drivers with route optimization tips providing them with the most efficient routes for faster deliveries.

**Marketing:** Marketing is an essential aspect of food delivery software as it offers restaurants additional ways to reach and connect with customers and sets them apart from competitors. Many restaurant delivery/takeout software has [email marketing](https://www.g2.com/categories/email-marketing) tools and marketing integrations to help businesses stay top of mind for new or returning customers. Additionally, food delivery software offer [push notification](https://www.g2.com/categories/push-notification) features notifying consumers of any discounts to drive more activity to the app.

**Point-of-sale (POS) integration****:** Online ordering software can often provide POS integrations allowing restaurants to streamline all of their customer ordering data and history in one place. Online ordering systems with restaurant POS systems help to manage online transactions while providing a seamless experience when integrating this software into their workflow. 

**Loyalty programs**** :** Loyalty and rewards programs are integral to maintaining and growing the customer database. This software can provide [loyalty management](https://www.g2.com/categories/loyalty-management) tools to create membership programs and monthly subscription plans where loyal customers get rewarded each time they order. Most restaurant delivery/takeout software offers promotions for first-time customers to incentivize and adopt new users. Businesses can also host their own promotional opportunities and rewards for their returning customers. 

**Reviews and ratings**** :** Reviews and ratings are an important feature of food delivery solutions, as it helps restaurant businesses rank in a competitive marketplace and gives customers a chance to leave honest reviews. This offers restaurants valuable insight into how their business compares to competitors, provides metrics to monitor their success, and elicits feedback directly from the consumer. 

**Online menu creation:** Restaurant delivery software can often provide menu creation features to help users customize their digital menus via banners, images, etc. This can help businesses become more discoverable by customers and differentiate from competitors.

### What are the Benefits of Restaurant Delivery/Takeout Software?

**Reach more customers:** An immediate benefit of using restaurant delivery/takeout software is the increased reach that comes with joining these online delivery platforms. Many customers join food delivery apps to access a greater variety of restaurants that cater to their changing needs and appetite from the comfort of their homes. 

**Broader delivery range:** Delivery/takeout software enables restaurants to partner with delivery drivers expanding the delivery zone and customers they can reach. This allows for businesses to fulfill a larger number of orders by outsourcing their delivery efforts, especially when partnering with multiple ordering takeout software.

**Faster deliveries:** With optimized delivery routes, GPS tracking, and geofencing predictive capabilities, this software provides businesses and customers with accurate and real-time delivery estimates to ensure that orders are fulfilled on time. Estimated time of arrival (ETA) accuracy is key when it comes to online delivery as it builds customer trust and loyalty. 

**Customized customer promotions:** A perk of working with food delivery software and apps is that it provides customized promotions for each customer. Customers gain access to different promotions that become available to them to increase their participation and drive revenue. 

**Customer data and insights:** Restaurants have access to key information on ordering behavior and preferences. Oftentimes, this software offers customized dashboards with data on customers and performance.

**Boost revenue:** Working with delivery apps can provide a fast return on investment (ROI) as restaurants can see an immediate revenue increase due to the expanded customer reach, access to new customers, increase in delivery locations and range, and overall boosted visibility. This all factors in the improved restaurant sales and growing revenue.

### Who Uses Restaurant Delivery/Takeout Software?

**Small or local restaurants:** Small or local mom and pop restaurant owners would be ideal candidates for online food delivery services in order to reach a larger number of customers, boost marketing and visibility, and fulfill a greater number of orders. Most smaller or local restaurants are limited when it comes to their staff as they have smaller teams. Being able to work with delivery services provides access to an external delivery operation as well as food delivery management software to expand their business and revenue. 

**Chain restaurants:** It is important for consumers to be able to order from their favorite restaurants that they frequent. Being able to access online menus and place orders from the comfort of their home from restaurants they are familiar with will not only help maintain customer loyalty but also create an additional revenue stream for larger well-known, and established restaurants.

#### Software Related to Restaurant Delivery/Takeout Software

Related solutions that can be used together with restaurant delivery/takeout software include:

[Restaurant POS systems:](https://www.g2.com/categories/restaurant-pos) POS software helps restaurants process orders and payments for multiple transactions at once. Restaurant takeout software can often integrate with external POS software to streamline online orders with in-house ones or offer its own POS system for businesses to use.

[Restaurant management software:](https://www.g2.com/categories/restaurant-management) Restaurant management software is used by employees to manage all aspects of the business—whether it's inventory,analytical tracking,payroll, ororder processing, this software is key to keeping restaurants running smoothly. Some delivery software can offer its own management features or integrate with external restaurant management solutions.

### Challenges with Restaurant Delivery/Takeout Software

Restaurant delivery/takeout software solutions can come with their own set of challenges. 

**Late delivery:** Despite the predictive ETA estimates and GPS tracking, late deliveries are bound to occur at some point. When restaurant businesses use delivery software solutions, the delivery systems and processes are beyond their control. Most common delays occur when drivers can’t locate the drop-off location, causing a downstream of late deliveries for additional orders they may have. Delayed deliveries can be detrimental to ensuring customer loyalty; however, choosing a platform that offers great customer service can mitigate some of these service-related challenges.

**High fees:** While food delivery businesses offer new streams of revenue for restaurants, it may come at a cost due to the high commission rates and fees that these software solutions charge. Some restaurants break even or are forced to increase their menu prices to cover the cost.

**Upholding food handling standard:** There is a standard of cleanliness and hygiene that restaurants are required to uphold that is extended to delivery drivers. However, delivery businesses can’t ensure that orders are consistently kept to a unified standard. Customers often complain and leave negative reviews about poor food quality as a result of improper food handling.

### How to Buy Restaurant Delivery/Takeout Software

#### Requirements Gathering (RFI/RFP) for Restaurant Delivery/Takeout Software

In order to stay up to date with the growing demands of online food ordering, it's important for restaurants to choose the right software solution that fits their needs. The restaurant delivery/takeout software industry is expanding every year with more and more software available in the market, making it more competitive and difficult to determine the best platform to partner with. 

When evaluating the best restaurant delivery/takeout software to purchase, buyers should use the following questions to help compare each solution:

- What are the costs and fees associated with this software (commission fees, subscription fees, etc.)?
- Is this software better for smaller or larger businesses?
- Is there a contract length? If so, how long?
- What are the requirements to set up the software?
- How many users are on the platform?
- What is the delivery range?

Answering the above questions will give buyers criteria to compare each software product once a product list is developed.

**Compare Restaurant Delivery/Takeout Software Products**

**Create a long list**

After the buyer has determined that their restaurant would benefit from delivery/takeout software, the next action item would be to develop a long list of the best options that are currently available in the market. Long lists help customers focus on gathering software that best fits their broadest needs. For example, some restaurant delivery software is best in bigger cities as they have access to more means of delivery options, whether its drivers, bikers, scooters, etc. In this case, working with a long list of software that is more popular in bigger cities would be ideal.

**Create a short list**

Once the long list is established, it’s time to narrow down the options by comparing the software based on specific feature requirements. Whether it is restaurant management features, POS integrations, or an all-in-one solution, shortening the list based on must-have features is an efficient way to get to one product. G2.com can help with providing  unbiased, verified customer reviews to help make the final decision.

**Conduct demos**

If the short list isn’t as small as intended, then working with a sales representative to conduct demos is key, and the final outcome may come down to usability.

**Selection of Restaurant Delivery/Takeout Software**

**Choose a selection team**

Selecting the right team to help decide which food delivery software to implement is a critical part of the process, as purchasing this software for one’s restaurant business will affect internal processes. Not only will this team be tasked with identifying pain points but will also play a large part in the implementation of software._ _

**Negotiation**

During the last stages of the purchasing process, the determining decision often is between the cost and the contract. The commission rate should always be negotiated. If a buyer is intending to have a longer contract, vendors are more likely to provide lower commission rates, and in the long run, this would increase a restaurant’s profit margins.

**Final decision**

The final decision depends on the size of the business. Most restaurant owners should make the final decision on behalf of their franchise as it is an investment that will affect all aspects of the business.

### Restaurant Delivery/Takeout Software Trends

**Dark kitchens:** Dark kitchens, commonly known as ghost kitchens or cloud kitchens, are restaurants that solely offer delivery or curbside pick-up. The rise of these businesses has disrupted the conventional ideas of how restaurants should operate as they completely eliminate the in-house dining experience and prioritize the deliveries. Although dark kitchens are much more common now, this has only been made possible as a direct response to the COVID-19 pandemic, where restaurants could only provide delivery services. If it wasn't for the pre-existence of delivery/takeout software, the restaurant industry wouldn’t have been able to adapt as quickly to the demand, provide a convenient way for customers to order online, and maintain a revenue stream for their business. Although ghost kitchens existed before the pandemic, it took this major shutdown to revolutionize the restaurant industry and change how they operate.