OpenTable for Restaurants Reviews & Product Details

Connectivity, ease of use for both patrons and company. Brand recognition Review collected by and hosted on G2.com.

Price is on the higher end but that is expected for the best in the business Review collected by and hosted on G2.com.

Customer support and real troubleshooting advice/help. Review collected by and hosted on G2.com.

Some of the user interface could be more intuitive. Review collected by and hosted on G2.com.

Lets me start the day with a plan to see

How many servers I need for my shifts

Also I know what’s coming lets me know how many

Walk ins I can handle Review collected by and hosted on G2.com.

I haven’t had any dislikes yet to be honest

Everything is stright forward Review collected by and hosted on G2.com.

Managing reservations is easy and effective. Review collected by and hosted on G2.com.

Advertising used to be more effective. It's expensive now with less results. Review collected by and hosted on G2.com.

Opentable is a well-regarded and trusted platform, with many customers around the world. All of its systems work well and there are lots of add-on options such as marketing controls, special events etc. I like the fact that our customers are easily able to use the system, many of them having been indoctrinated to Opentable over the years - we never have any guest complaints about the system or with their Opentable accounts. There is always someone at the end of an email or on the phone if we need it too. Review collected by and hosted on G2.com.

Opentable is sometimes prohibitively expensive - I'd love to say you get what you pay for, but in some regards, Opentable can end up being a pay to win solution. This will suit larger restaurants and chains with bigger budgets well, but Opentable does not have a cheaper plan for independent restaurants, they charge the same no matter if you have 10 seats or 100. If you want extra features to help your small restaurant out - promotions, guest dining rewards etc. these all come at an extra price on top too. For one of the biggest platforms out there, there should be focus on cultivating and helping smaller restaurants compete on their own marketplace. Review collected by and hosted on G2.com.

We have been using OpenTable for the last 7 years - for managing reservations for 3 restaurants, and we are happy with the product in general. Many competitors are contacting us to make a transition to their products, but we still haven't found anyone with the same or better package. Most of the other companies do not have their own app for reservations, so that point can be considered as a big plus. Team at OpenTable is really cooperative and helpful, and the interface is really simple and intuitive. Main thing to have in mind while using the product is to use all of its options and to teach restaurant managers how to properly use the product. Implementation and integration was really easy, and we use the product every day. Review collected by and hosted on G2.com.

One thing that can be improved would be group reservations - giving more options for this kind of reservations. That would primarily be using a secure link for clients to guarantee the reservations with credit cards, so that we do not have to fear that a table for 10 will not show up. Review collected by and hosted on G2.com.

The table management is well optimized, easy to learn and use and offers easy integration for many POS systems. Additional marketing support through campaigns can help build covers in slower time periods. The support is aces! In this day and age, getting proper support on cloud based systems can be rough and the live chat with OT always delivers. We use OT daily and is is easy to train on and use for all staff. Review collected by and hosted on G2.com.

You get what you pay for but the use of the widget created for experiences means that reservations booked through this channel cost you per cover. It is a hefty fee each month for the basic account plus all the cover charges so not a viable option for small businesses. Review collected by and hosted on G2.com.

The most commonly used program, very practical, very detailed—it's a program used by almost every restaurant. That's why it's very easy Review collected by and hosted on G2.com.

Some people can still use anonymous name and write a offensive comments. Review collected by and hosted on G2.com.

Getting on-boarded is very smooth. Since it's been around so long, it's familiar to guests and staff. It's easy to turn off reservations and pro-actively reminds you about holidays. Review collected by and hosted on G2.com.

OpenTable is expensive and it's hard to customize once their very helpful team has set up the program. Review collected by and hosted on G2.com.

OpenTable has been my go-to platform for reservations at all my restaurants. They have come a long way in terms of being not just a platform for reservations, but for being an ultimate tool for marketing, reviews, and data research. Its UI is extremely easy to use and it's incredibly easy to implement and integrate into other existing softwares. I have a great relationship with my reps from OpenTable and their support has always been very responsive and helpful. We use OpenTable daily and at all my restaurants. Review collected by and hosted on G2.com.

The monthly fee can be a bit high after the initial waiver period. Review collected by and hosted on G2.com.