OpenTable for Restaurants Reviews & Product Details

Marketing Power - campaigns and visibility on the OT network is unmatched Review collected by and hosted on G2.com.

Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new review system is also discouraging where you have to download a report each time vs previously when it was sent in the body of an email. Review collected by and hosted on G2.com.

What I like best about OpenTable for Restaurants is the centralized control it gives us over our reservations and guest experience. The ability to customize pacing, optimize table turns, and access real-time data helps us make smarter staffing and service decisions. I also appreciate the guest profile features—it allows us to deliver more personalized hospitality, especially for return diners. Review collected by and hosted on G2.com.

While OpenTable is a powerful tool, the cost can be a barrier—especially for independent restaurants. I also think there’s room for improvement in how the platform integrates with other systems like POS or marketing tools. More customization for reservation pacing and better insights into guest behavior would also be valuable. Review collected by and hosted on G2.com.

I am always impressed with Opentable’s customer service. It is nice to have a rep that is close to my city that I am able to sit down with and go over any issues that I may have. I also appreciate that they listen to the restaurant operators and use that feedback to make the platform more intuitive. Review collected by and hosted on G2.com.

OpenTable can be a bit confusing if you are using it for the first time. Scheduling with an onboarding member can be bit difficult. Review collected by and hosted on G2.com.

We've been loyal OpenTable customers for years, and the platform continues to be an essential part of our restaurant’s operations. The app is incredibly user-friendly for both our guests and our team, making reservations and table management seamless.

Whenever we've had to reach out to customer service—which is rare—the support has been nothing short of excellent. Whether it's through phone or chat, our issues are always resolved quickly and with a high level of professionalism.

Overall, OpenTable has been a dependable partner, and we appreciate the value it brings to our business. Review collected by and hosted on G2.com.

If we had one piece of feedback, it would be on pricing. The per-cover charges can really add up over time, and for small to mid-sized restaurants, that cost can be tough to absorb. A more flexible or tiered pricing model would go a long way. Review collected by and hosted on G2.com.

Opentable is the most customer friendly stable reservation platform I have worked with Review collected by and hosted on G2.com.

The cost is always an issue. Restructuring the cost structure for restaurants who are struggling would be helpful Review collected by and hosted on G2.com.

The ease on the consumer side to sift through restaurants, as well as the tools to optimize the flow of service. Review collected by and hosted on G2.com.

It is the priciest option I've seen, but you get what you pay for. Review collected by and hosted on G2.com.

The most helpful part of using open table for restaurants is being able to manage my daily operations on the go. Whenever I need a quick change to my floor plan or event running schedule, I can quickly update on my phone app or a laptop. Their customer service is quick with responses and very helpful with setting things up. Review collected by and hosted on G2.com.

I can’t think of the least helpful part using open table for restaurants. The only thing I personally have experienced is setting up the event or experience could be tricky if you’re not familiar with the process. Once you get it, it becomes quick and easy. Review collected by and hosted on G2.com.

It's very user friendly for the backend and we love the accessibility we have to reach out to our guests. The detail in communication we are able to provide and ability to change floorplans on the fly. I do appreciate the ease of implementation so connect other social platforms. Review collected by and hosted on G2.com.

I do wish we were able to provide more detail to our guest's profiles such as photos. Also be able to edit emails to guest through OpenTable to better personalize. Review collected by and hosted on G2.com.

OpenTable is a long-proven juggernaut in the restaurant reservations space. They have a broad user-base of guests looking for reservations and remove a lot of the friction in gathering guest info, securing reservations at difficult time slots, protecting the restaurant against late cancellations and no-shows (credit card guarantee), and marketing additional aspects of the restaurant (e.g. dining areas, menu, special events, private dining). OpenTable is relatively easy to use from an operations standpoint and can be mastered by most, from the 16 year-old host to a later-in-life semi-retired hospitality lifer who can't give it up just yet. The back-office and availability planning options can be as in-depth or as bare-bones as you need. At times, when I have run into technical issues, their chat-based customer support has been very helpful and relatively quick in solving issues. Review collected by and hosted on G2.com.

OpenTable has developed many additional features in recent months/years to compete with other reservation software competitors or to adapt to changing landscape of dining out (thank you, covid). At times, the implementation of these features may have been rushed such that their implementation was short-sided and not as beneficial as first intended. Furthermore, OpenTable is very device-specific: meaning that features available on iOS are different from what is available via an internet browser. OpenTable seems to be taking steps recently to narrow this gap; however, their Android-based mobile app lags far behind and is comically useless at times. I write this as an Android phone user who utilizes the OT app on my phone daily. Review collected by and hosted on G2.com.

Powerful tools let you manage on an enterprise level while providing location-specific support for unique needs. For corporate level operators, it's great for managing multiple locations at once. For operators in the field, it's easy to train on for FOH staff that will be using the platform often for taking reservations and communicating with guests. Best of all, if you need help their support team is responsive and thorough. Review collected by and hosted on G2.com.

We have experienced some syncing issues across multiple tablets when wifi is spotty or many changes are made. Integrations are somewhat limited but OT works well with CRMs willing to put in a little elbow grease. Review collected by and hosted on G2.com.