OpenTable for Restaurants Reviews & Product Details

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success.

Seller

OpenTable, Inc.

Discussions

OpenTable for Restaurants Community

Solution Type

All-in-One

Overview by

Mellanie Nimchand

Used by Locatee and 2 others

Beta

Pricing

Pricing provided by OpenTable for Restaurants.

Basic

$149.00

Per Month

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OpenTable for Restaurants Integrations

(10)

Verified by OpenTable for Restaurants

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Paolo S.

General Manager

Mid-Market (51-1000 emp.)

9/13/2024

"OpenTable from Aruba"

4.5/5

What do you like best about OpenTable for Restaurants?

What I like most about OpenTable for Businesses is how easy it makes restaurant management. Everything is in one place, from reservations to table management, which helps everything run smoothly. It also provides real-time reports and data, which is very useful for making quick decisions. Additionally, it allows you to customize the customer experience, which helps them return. Overall, it makes the restaurant more efficient. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

What I don't like about OpenTable for Businesses is that it can be a bit expensive, especially if you have a small restaurant. Additionally, the platform can be somewhat confusing at first if you're not used to using it. Also, the commissions for online reservations add up quickly. If it were more affordable and easier to use, it would be much better. Review collected by and hosted on G2.com.

What problems is OpenTable for Restaurants solving and how is that benefiting you?

In high season, OpenTable for Businesses is a key tool for efficient restaurant planning. It allows for orderly management of reservations, avoiding the chaos that can arise with increased demand. Through its table assignment system and service time control, the flow of diners is optimized, ensuring availability for more customers. Additionally, its ability to predict demand peaks using historical data helps adjust staff and necessary resources, improving both the operation and the customer experience during the high season. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

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Hi Paolo,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for restaurant management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Jason A.

Chef

Small-Business (50 or fewer emp.)

5/6/2025

"Best platform for reservations"

5/5

What do you like best about OpenTable for Restaurants?

Connectivity, ease of use for both patrons and company. Brand recognition Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Price is on the higher end but that is expected for the best in the business Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Jason,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Verified User in Restaurants

Small-Business (50 or fewer emp.)

5/6/2025

"Better than Resy"

4/5

What do you like best about OpenTable for Restaurants?

Customer support and real troubleshooting advice/help. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Some of the user interface could be more intuitive. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Edward V.

Manager

Small-Business (50 or fewer emp.)

5/7/2025

"Open table experience restaurant side"

4/5

What do you like best about OpenTable for Restaurants?

Lets me start the day with a plan to see

How many servers I need for my shifts

Also I know what’s coming lets me know how many

Walk ins I can handle Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I haven’t had any dislikes yet to be honest

Everything is stright forward Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Edward,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

John S.

Owner

Small-Business (50 or fewer emp.)

5/6/2025

"Good for reservation software"

3.5/5

What do you like best about OpenTable for Restaurants?

Managing reservations is easy and effective. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Advertising used to be more effective. It's expensive now with less results. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi John,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Aaron W.

Company Director

Small-Business (50 or fewer emp.)

8/28/2024

"A platform that is trying to move into the 21st century, it works but you pay for it."

3.5/5

What do you like best about OpenTable for Restaurants?

Opentable is a well-regarded and trusted platform, with many customers around the world. All of its systems work well and there are lots of add-on options such as marketing controls, special events etc. I like the fact that our customers are easily able to use the system, many of them having been indoctrinated to Opentable over the years - we never have any guest complaints about the system or with their Opentable accounts. There is always someone at the end of an email or on the phone if we need it too. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Opentable is sometimes prohibitively expensive - I'd love to say you get what you pay for, but in some regards, Opentable can end up being a pay to win solution. This will suit larger restaurants and chains with bigger budgets well, but Opentable does not have a cheaper plan for independent restaurants, they charge the same no matter if you have 10 seats or 100. If you want extra features to help your small restaurant out - promotions, guest dining rewards etc. these all come at an extra price on top too. For one of the biggest platforms out there, there should be focus on cultivating and helping smaller restaurants compete on their own marketplace. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

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Hi Aaron,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for marketing and special events. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Robert T.

Director of Sales & Marketing

Mid-Market (51-1000 emp.)

8/28/2024

"Best decision we made"

5/5

What do you like best about OpenTable for Restaurants?

We have been using OpenTable for the last 7 years - for managing reservations for 3 restaurants, and we are happy with the product in general. Many competitors are contacting us to make a transition to their products, but we still haven't found anyone with the same or better package. Most of the other companies do not have their own app for reservations, so that point can be considered as a big plus. Team at OpenTable is really cooperative and helpful, and the interface is really simple and intuitive. Main thing to have in mind while using the product is to use all of its options and to teach restaurant managers how to properly use the product. Implementation and integration was really easy, and we use the product every day. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

One thing that can be improved would be group reservations - giving more options for this kind of reservations. That would primarily be using a secure link for clients to guarantee the reservations with credit cards, so that we do not have to fear that a table for 10 will not show up. Review collected by and hosted on G2.com.

What problems is OpenTable for Restaurants solving and how is that benefiting you?

We have one solution that covers all of our restaurant reservations in one place. That includes all bookings made on our websites (Book your table), plus all bookings that our call center makes during the day, plus reservations that are made by email and plus reservations made through the application. There are also some other benefits like contact base and statistics. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

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Hi Robert,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for managing reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Jennifer v.

General Manager

Small-Business (50 or fewer emp.)

8/27/2024

"Table Management with Open Table"

4/5

What do you like best about OpenTable for Restaurants?

The table management is well optimized, easy to learn and use and offers easy integration for many POS systems. Additional marketing support through campaigns can help build covers in slower time periods. The support is aces! In this day and age, getting proper support on cloud based systems can be rough and the live chat with OT always delivers. We use OT daily and is is easy to train on and use for all staff. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

You get what you pay for but the use of the widget created for experiences means that reservations booked through this channel cost you per cover. It is a hefty fee each month for the basic account plus all the cover charges so not a viable option for small businesses. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

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Hi Jennifer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for table management. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/10/2025

"Open table experience"

5/5

What do you like best about OpenTable for Restaurants?

The most commonly used program, very practical, very detailed—it's a program used by almost every restaurant. That's why it's very easy Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Some people can still use anonymous name and write a offensive comments. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Sam P.

Director of Restaurants

Mid-Market (51-1000 emp.)

5/13/2025

"Expensive and fine"

3.5/5

What do you like best about OpenTable for Restaurants?

Getting on-boarded is very smooth. Since it's been around so long, it's familiar to guests and staff. It's easy to turn off reservations and pro-actively reminds you about holidays. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

OpenTable is expensive and it's hard to customize once their very helpful team has set up the program. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Sam,

Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with [insert complaint(s)]. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further.

The OpenTable Team