NetSuite Reviews & Product Details

I use NetSuite as my main ERP and financial/inventory system because it solves a lot of problems like inventory management, financials, payables, and receivables. Having all the business processes under one platform makes things easy to find, dependable for reporting, and robust to rely upon. What I like most about NetSuite is how customizable it is. It may not be great at any one thing, but you can tailor it to your needs. We were the first retailer of our kind on NetSuite, and we molded it to match our business needs. We've since grown and expanded upon our usage of the software far beyond what we originally intended. NetSuite allows us to modify the system whenever we have a specific business need, like controlling order capacity and delivery scheduling, by creating custom records that fit our requirements. Review collected by and hosted on G2.com.

The UI is slow, clunky, and outdated. I'm hopeful that NetSuite Next (next generation UI) fixes those issues. Navigating between transactions or records can be cumbersome. There also is a pretty steep learning curve around the backend language - understanding how fields and records are joined can be challenging at first. For starters, the look could feel more modern. The current UI feels like it's from the mid-2010s, and it sometimes performs like it. Waiting on fields to populate, sublists to load, transactions to save - it all just feels slow. Creating records, while similar across verticals, could be streamlined. It wasn't that easy. We got lucky in that we had a functional consultant live local to our office in northern IL, but even then we took a staged approach to implementation. Financials first, then AP and purchasing, then sales, AR, and inventory. Review collected by and hosted on G2.com.

I really like that NetSuite is very easy to customize. You can hire a consultant to customize the system or write a script, and the system can be expanded or tailored based on different business needs, making it almost like a bespoke system for any business. It's also very easy to use and understand. Being a 100% cloud-based system is a great benefit, especially since we have people working across the globe and it allows us to see data in real-time without waiting for transactions to process. So, yeah, it's a great benefit to have such an easy-to-customize and fast cloud-based system. Review collected by and hosted on G2.com.

Sometimes, if there's a feature that doesn't work with NetSuite, it can take ages for them to address it with an enhancement because not a lot of customers may want it. Sometimes, there's no workaround, and these enhancement requests can stay in the NetSuite world for ages. Review collected by and hosted on G2.com.

NetSuite’s biggest strength is that it serves as a true single source of truth across finance, operations, projects, and reporting. Having transactions, job costing, inventory, purchasing, and financials all tied together in one system dramatically improves visibility and accountability. The flexibility of saved searches, workflows, and custom fields allows us to adapt the system to our business without heavy custom development, and the real-time access to data supports better decision-making. From a scalability standpoint, NetSuite also gives confidence that the platform can grow with the business rather than needing to be replaced. Review collected by and hosted on G2.com.

While NetSuite is powerful, it can feel overly complex for everyday users, especially when simple tasks require deep configuration or workarounds. Some reporting and UI behaviors (such as recalculation delays, limited control over certain system fields, or inconsistent filter behavior between reports and saved searches) can be frustrating. There is also a noticeable learning curve, and changes that seem small on the surface often require admin involvement, scripts, or workflows. Finally, performance and transparency around background processes (like project profitability recalculations) could be improved to help users better trust and understand what they’re seeing. Review collected by and hosted on G2.com.

I like how it is wasy to navigate and the option it gives to edit the invoice/credit memo we create. Review collected by and hosted on G2.com.

The things that can be improved in using Netsuite are the options to give when editing. Example is when editing a posted payment, it doesn't give option anymore to check the Credits Tab. When editing a posted payment as well, the amount you input in the 'discount' column and 'applied' column will be different so if you click EDIT, (for example you want to edit the Memo or date in the upper part), you need to edit the whole thing if you input different amount in discount and apply. When posting as well a lot of invoices with Chargebacks, there's a time that it was loading for so long then the work we've done was refreshed so we need to do it again. Review collected by and hosted on G2.com.

It's really flexible and powerful. The SuiteScript and integrations features have really opened things up for us, as you can tailor them to fit your business rather than changing your processes to fit the system. Have been using NetSuite for years now, and it is reliable, scalable, and grows with you as your needs evolve. Review collected by and hosted on G2.com.

Honestly, there isn’t anything I genuinely dislike about NetSuite. Like any powerful platform, it can take a bit of time to fully unlock everything it offers, but once you’ve found your feet with it, that flexibility and depth quickly become one of its biggest strengths. Review collected by and hosted on G2.com.

I like that with NetSuite, the entire process from estimate to delivery is seamless, which is quite different from other products that don't offer this. There is a lot of customization available from workflows, forms, and scripts, making it suitable for the various requests from different roles in our company. This customization is crucial for us, especially when printing sales orders with specific information like measurements, since each cabinet we sell comes in different sizes. Review collected by and hosted on G2.com.

We have run into some things we have put in for improvement such as the ability to create invoices from sales orders, which is what our customers would like to see. Our customers only see invoices paid, but a sales order can be processed with several invoices, so they would like to know which invoices are created from which sales orders. Review collected by and hosted on G2.com.

NetSuite is a robust and scalable ERP platform that is used frequently for daily finance and accounting operations such as invoicing, reconciliations, reporting, and compliance. Its wide range of features, real-time data visibility, and strong system controls help improve efficiency, accuracy, and decision-making across the organization. Once users become familiar with the interface, the system is easy to navigate and becomes a core operational tool.

The platform integrates well with other applications and offers flexibility during implementation to match business requirements. Customer support resources, documentation, and partner assistance are generally helpful in resolving issues and supporting system usage. Being cloud-based, NetSuite allows easy access and consistent usage across teams, making it reliable for regular and long-term business needs. Review collected by and hosted on G2.com.

There are some areas where improvement is required. Due to the depth of features, new users may face a learning curve, which can affect ease of use during the initial phase. Implementation timelines may extend when advanced customizations or multiple integrations are involved, and simplifying setup and navigation would improve user adoption.

Customer support response times can sometimes vary based on issue priority and support plans, and faster resolution would enhance the overall experience. Additionally, system performance optimization and more intuitive configuration options would help ensure smoother daily usage and better utilization of features. Review collected by and hosted on G2.com.

I use NetSuite for accounting at my company, and it really helps organize everything and keeps us on top of our accounting. I like the ease of complex things. It can do weekly invoicing and payments pretty easily. The weekly invoicing is huge for us, as we can easily generate these without having to manually make everything. The initial setup of NetSuite went well and was a pretty smooth process. Review collected by and hosted on G2.com.

I think there are some glitches that could be improved. There is a glitch when looking at payments that has an extra scroll bar and makes it tough to see. If this bar was removed (as there already is one) that would help, as you have to get it in the right position to see anything. Review collected by and hosted on G2.com.

The best thing about NetSuite is definitely the "all-in-one" setup. Its seriously a game changer. Instead of having separate, janky software for accounting, inventory, CRM, and HR, it's all in one single database. This means the data is always correct and in real-time, so I can run a report on inventory and know the numbers are legit right now, not from last night's sync. Review collected by and hosted on G2.com.

I gotta be honest, the thing I hate the most is that the UI feels super old and cluttered. Its like it was designed in 2010 and they just kinda slapped some new features on top. There are so many menus, sub-tabs, and fields crammed onto one page, it gives me a headache. Review collected by and hosted on G2.com.

I like that NetSuite compiles everything in financial statements, making the accounting process easy to understand and follow. It allows for easy completion of what could be complicated tasks. Review collected by and hosted on G2.com.

There are some parts about adding custom fields and making them as important as things like customer that just isn’t possible. For example, we lease trucks and tracking by VIN is everything, and we can't go into a specific VIN and see all that has happened to it like I could with a customer. Easier ability to create fields that have their own forms and tracking throughout the system. I have been trying to fight this battle for years. It was tough but once it got running it worked. It can be difficult to adjust to new processes. Review collected by and hosted on G2.com.