# Amazon Connect vs Natterbox Comparison

| | Amazon Connect | Natterbox | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 85 | 126 | 
| **Largest Market Segment** | Mid-Market (49.3% of reviews) | Mid-Market (57.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $82.00 1 User Per Month | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### Natterbox

Pros:
- Customer Support (14 reviews)
- Helpful (13 reviews)

Cons:
- Call Issues (4 reviews)
- Missing Features (4 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | Natterbox | 
|---|---|---|
  | **Meets Requirements** | 9.0 (67 reviews) | 8.6 (109 reviews) | 
  | **Ease of Use** | 9.2 (68 reviews) | 9.0 (111 reviews) | 
  | **Ease of Setup** | 9.0 (39 reviews) | 8.6 (90 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.8 (80 reviews) | 
  | **Quality of Support** | 8.8 (56 reviews) | 9.0 (106 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 8.9 (79 reviews) | 
  | **Product Direction (% positive)** | 8.0 (59 reviews) | 9.2 (105 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Natterbox

#### Entry-Level Pricing

Plan: PRO

Price: Starting at $82.00 1 User Per Month

Description: Fully-featured voice solution for small to midsize contact centers and sales teams.

Key Features:
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups

[Browse all 4 editions](https://www.g2.com/products/natterbox/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | 8.4/10 | 15 |

#### Call Analytics

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (12 reviews) | 
| **Machine Learning** | Not enough data | 7.1 (7 reviews) | 
| **Call Analysis** | Not enough data | 9.1 (13 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (6 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Customer Scoring** | Not enough data | 7.7 (11 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (13 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | 8.5/10 | 28 |

#### Quality Assurance

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Evaluation** | Not enough data | 8.9 (19 reviews) | 
| **Calibration** | Not enough data | 8.4 (18 reviews) | 
| **Reports** | Not enough data | 9.1 (25 reviews) | 

#### Engagement

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (16 reviews) | 
| **Dashboards** | Not enough data | 9.2 (22 reviews) | 
| **Training** | Not enough data | 9.1 (21 reviews) | 

#### Performance

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (23 reviews) | 
| **Compliance** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 63 |
| **Natterbox** | 8.0/10 | 75 |

#### Channels

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Voice** | 9.5 (32 reviews) ✓ Verified | 8.7 (64 reviews) | 
| **Social** | 8.5 (19 reviews) | 7.1 (43 reviews) | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | 6.7 (39 reviews) | 
| **Mobile SMS** | Feature Not Available | 6.4 (39 reviews) | 
| **Email** | 8.8 (21 reviews) | 7.0 (37 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 7.2 (26 reviews) | 

#### Functions

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Session Routing** | 9.1 (40 reviews) ✓ Verified | 8.4 (58 reviews) | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 8.3 (57 reviews) | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 8.0 (47 reviews) | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 7.9 (42 reviews) | 
| **Auto Dialer** | 9.1 (23 reviews) | Feature Not Available | 
| **IVR** | 9.0 (20 reviews) | 8.5 (56 reviews) | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.3 (55 reviews) | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.2 (43 reviews) | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 8.6 (52 reviews) | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 8.8 (63 reviews) | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 8.5 (65 reviews) | 
| **Session Recording** | 9.4 (23 reviews) | 8.9 (56 reviews) | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | 7.8 (46 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Workforce Management

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Platform

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | 7.8/10 | 37 |

#### Platform Basics - VoIP Providers

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.3 (37 reviews) | 
| **Video Calls** | Not enough data | 5.8 (13 reviews) | 
| **Instant Messaging** | Not enough data | 6.3 (21 reviews) | 
| **Screen Sharing** | Not enough data | 7.4 (14 reviews) | 
| **Conference Calls** | Not enough data | 7.9 (21 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 8.6 (26 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.1 (24 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (23 reviews) | 
| **Individual Download** | Not enough data | 7.3 (16 reviews) | 

#### Advanced Features

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Hold Music** | Not enough data | 8.2 (26 reviews) | 
| **Automated Attendants** | Not enough data | 7.6 (19 reviews) | 
| **VOiP Number** | Not enough data | 8.7 (26 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | 8.4/10 | 53 |

#### Agentic AI - Outbound Call Tracking

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Record Calls** | Not enough data | 9.5 (50 reviews) | 
| **Generate Location** | Not enough data | 7.8 (42 reviews) | 
| **Call Types** | Not enough data | 9.2 (45 reviews) | 
| **Click-to-Call** | Not enough data | 9.3 (50 reviews) | 
| **Auto Dialer** | Not enough data | Feature Not Available | 

#### Contacts

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Personalization** | Not enough data | 8.4 (40 reviews) | 
| **Information Locater** | Not enough data | 7.7 (37 reviews) | 
| **Record Prospect Data** | Not enough data | 8.1 (34 reviews) | 

#### Insights

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (43 reviews) | 
| **Daily Summary** | Not enough data | 8.6 (46 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (44 reviews) | 
| **Automated Emails** | Not enough data | 7.6 (36 reviews) | 
| **Sorts Prospects** | Not enough data | 7.4 (34 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | 7.7/10 | 19 |

#### Agentic AI - Sales Coaching

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Knowledge Base** | Not enough data | Feature Not Available | 
| **Coaching Materials** | Not enough data | Feature Not Available | 
| **Playbook Creation** | Not enough data | Feature Not Available | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Review** | Not enough data | Feature Not Available | 
| **Scorecard** | Not enough data | 7.7 (14 reviews) | 
| **Coaching Card** | Not enough data | 7.1 (14 reviews) | 
| **Leaderboard** | Not enough data | 7.7 (14 reviews) | 
| **Real-Time Updates** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 7.7 (17 reviews) | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Natterbox** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Amazon Connect | Natterbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Amazon Connect (3):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Natterbox (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | Natterbox | 
|---|---|---|
| **Small-Business** | 21.3% | 31.5% | 
| **Mid-Market** | 49.3% | 57.3% | 
| **Enterprise** | 29.3% | 11.3% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 16.0%
- **Information Technology and Services:** 10.7%
- **Financial Services:** 9.3%
- **Insurance:** 6.7%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 4.0%
- **Real Estate:** 2.7%
- **Computer & Network Security:** 2.7%
- **Other:** 32.0%

#### Natterbox

- **Financial Services:** 15.3%
- **Staffing and Recruiting:** 7.3%
- **Manufacturing:** 6.5%
- **Leisure, Travel & Tourism:** 6.5%
- **Computer Software:** 6.5%
- **Information Technology and Services:** 5.6%
- **Retail:** 3.2%
- **Non-Profit Organization Management:** 3.2%
- **Real Estate:** 2.4%
- **Computer & Network Security:** 1.6%
- **Other:** 41.9%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)

### Alternatives to Natterbox

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### Natterbox

- Title: [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) — 1 comment
  > **Top comment:** "Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform "
- Title: [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) — 1 comment, 1 upvote
  > **Top comment:** "Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT..."
- Title: [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mak if you are recruiting for us please reach to us directly to discuss."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-natterbox)