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# Natterbox vs Vonage Business Communications Comparison - What are their main differences?

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NatterboxVonage Business Communications[+ Add Product](#)

Reviews

**Natterbox** [

4.4/5(143)

](https://www.g2.com/products/natterbox/reviews#reviews)

**Vonage Business Communications** [

4.3/5(504)

](https://www.g2.com/products/vonage-business-communications/reviews#reviews)

Pricing

**Natterbox**
 **Starting at $82.00** 1 User Per Month · PRO

**Vonage Business Communications**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Natterbox**
2 months

Based on 22 responses

**Vonage Business Communications**
2 months

Based on 119 responses

Return on Investment

**Natterbox**
10 months7 months sooner

Based on 20 responses

**Vonage Business Communications**
17 months

Based on 107 responses

Perceived Cost

**Natterbox**
$$$$$

**Vonage Business Communications**
$$$$$

Average Discount

**Natterbox**
12%4% more

**Vonage Business Communications**
8%

 ![Natterbox](https://images.g2crowd.com/uploads/product/hd_favicon/5dabd1b83f8a22ae59e68e83ba71b156/natterbox.svg "Natterbox")

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

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Pros & Cons

**Natterbox**
[
Helpful (6)
](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews)[
Customer Support (5)
](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews)[
Call Limitations (3)
](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews)[
AI Limitations (2)
](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews)

**Vonage Business Communications**
[
Ease of Use (20)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1662920&qs=pros-and-cons#reviews)[
Reliability (10)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663451&qs=pros-and-cons#reviews)[
Texting Limitations (8)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663740&qs=pros-and-cons#reviews)[
Call Drops (4)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663303&qs=pros-and-cons#reviews)

Integrations

**Natterbox**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_36ddeb5fb2ba41b1f224b7aa7a2043a1/espocrm.png "Product Avatar Image")

EspoCRM

](https://www.g2.com/products/espocrm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6279564d0eb5ef7265ffc724050f34a8/hiya-connect-branded-call.jpeg "Product Avatar Image")

Hiya Connect Branded Call

](https://www.g2.com/products/hiya-connect-branded-call/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/natterbox/integrations)

**Vonage Business Communications**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4856f58262ef5c666e8e1232dffd7bf8/jobdiva.jpg "Product Avatar Image")

JobDiva

](https://www.g2.com/products/jobdiva/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")

Salesforce Sales Cloud

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[
View all
](https://www.g2.com/products/vonage-business-communications/integrations)

Screenshots

**Natterbox**
 ![Natterbox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1525335/Slides-for-AppX-Tiles.png)

**Vonage Business Communications**
 ![Vonage Business Communications screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132136/VBC-product-image-1-desktop.png)

Ratings

Meets Requirements

**Natterbox**

8.8

8.8126

**Vonage Business Communications**

9.0

9.0405

Ease of Use

**Natterbox**

9.0

9.0127

**Vonage Business Communications**

9.0

9.0410

Ease of Setup

**Natterbox**

8.6

8.6106

**Vonage Business Communications**

8.7

8.7231

Ease of Admin

**Natterbox**

8.8

8.894

**Vonage Business Communications**

8.8

8.8188

Quality of Support

**Natterbox**

9.1

9.1123

**Vonage Business Communications**

8.7

8.7393

Has the product been a good partner in doing business?

**Natterbox**

9.1

9.193

**Vonage Business Communications**

8.9

8.9188

Product Direction (% positive)

**Natterbox**

9.2

9.2117

**Vonage Business Communications**

8.4

8.4400

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

7.8

39

8.6

338

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

8.8(won by default)

13

Call Management

Not enough data

8.5(won by default)

17

Network monitoring

Not enough data

9.0(won by default)

13

Integrations

Not enough data

8.7(won by default)

15

Virtual PBX

Not enough data

7.9(won by default)

13

SIP trunking services

Not enough data

7.8(won by default)

13

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.3(tied score)

38

9.3(tied score)

309

|

Verified

Video Calls

5.8

13

8.3(won by 2.5)

155

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Instant Messaging

6.5

22

8.9(won by 2.4)

219

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

7.4

14

8.5(won by 1.1)

139

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

7.9

21

9.1(won by 1.2)

222

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Desk-to-Desk Calls

8.7

26

9.3(won by 0.6)

257

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

8.0(won by default)

9

Cross-system Integration

Not enough data

8.5(won by default)

9

Adaptive Learning

Not enough data

7.4(won by default)

9

Proactive Assistance

Not enough data

7.6(won by default)

9

Access

Software Pairing

8.1

24

8.8(won by 0.7)

173

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

8.1

23

8.8(won by 0.7)

183

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Individual Download

7.3

16

8.9(won by 1.6)

205

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Features

Hold Music

8.3

26

8.6(won by 0.3)

220

|

Verified

Automated Attendants

7.6

19

8.9(won by 1.3)

235

 (There is a greater than 0.5 difference between this product's rating and its competitors)

VOiP Number

8.7

26

9.3(won by 0.6)

263

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.6

15

Not enough data

Call Analytics

Call Recording

9.7(won by default)

12

Not enough data

Machine Learning

7.1(won by default)

7

Not enough data

Call Analysis

9.1(won by default)

13

Not enough data

Lead Qualification

8.6(won by default)

6

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

7.7(won by default)

11

Not enough data

Speech-to-Text

8.5(won by default)

13

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Generative AI

AI Text Summarization

9.7(won by default)

6

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

8.5

29

Not enough data

Quality Assurance

Evaluation

9.0(won by default)

19

Not enough data

Calibration

8.4(won by default)

18

Not enough data

Reports

9.2(won by default)

25

Not enough data

Engagement

Feedback

9.0(won by default)

17

Not enough data

Dashboards

9.2(won by default)

22

Not enough data

Training

9.2(won by default)

21

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

9.2(won by default)

24

Not enough data

Compliance

8.9(won by default)

18

Not enough data

Generative AI

AI Text Generation

6.5(won by default)

8

Not enough data

AI Text Summarization

6.7(won by default)

10

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.0

89

Not enough data

Channels

Voice

8.9(won by default)

74

Not enough data

Social

7.1(won by default)

43

Not enough data

Live Chat

6.7(won by default)

39

Not enough data

Mobile SMS

6.4(won by default)

39

Not enough data

Email

7.0(won by default)

37

Not enough data

Generative AI

AI Text-to-Speech

7.2(won by default)

26

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.5(won by default)

65

Not enough data

Session Queuing

8.3(won by default)

57

Not enough data

Concurrent Calling

8.1(won by default)

47

Not enough data

Speech Analytics

7.9(won by default)

43

Not enough data

IVR

8.5(won by default)

57

Not enough data

Inbound Screen Pop

8.4(won by default)

56

Not enough data

Persistent Data

8.3(won by default)

43

Not enough data

Auto Dialer

Feature Not Available

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Cross-system Integration

7.7(won by default)

8

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.5(won by default)

53

Not enough data

Administrator Access

8.8(won by default)

64

Not enough data

Reporting & Dashboards

8.5(won by default)

67

Not enough data

Session Recording

9.0(won by default)

57

Not enough data

Agent Scheduling and Assignment

7.8(won by default)

46

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

8.7

12

Basic Communication - Cloud PBX

Call Management

Not enough data

9.3(won by default)

10

Communication Management

Not enough data

8.8(won by default)

10

Scalability

Not enough data

8.3(won by default)

10

Integrations

Not enough data

7.8(won by default)

9

Mobile Accessibility

Not enough data

9.0(won by default)

10

Accessibility

Not enough data

9.3(won by default)

10

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

8.7(won by default)

9

Analytics and Reporting

Not enough data

8.3(won by default)

9

Support and Reliability

Not enough data

8.7(won by default)

10

Automated attendant

Not enough data

8.9(won by default)

9

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.5

54

Not enough data

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Calling

Record Calls

9.5(won by default)

51

Not enough data

Generate Location

7.9(won by default)

42

Not enough data

Call Types

9.2(won by default)

45

Not enough data

Click-to-Call

9.3(won by default)

51

Not enough data

Auto Dialer

Feature Not Available

Not enough data

Contacts

Personalization

8.5(won by default)

41

Not enough data

Information Locater

7.8(won by default)

37

Not enough data

Record Prospect Data

8.3(won by default)

34

Not enough data

Contact Management

Not enough data

Not enough data

Insights

Notes

8.9(won by default)

43

Not enough data

Daily Summary

8.6(won by default)

46

Not enough data

Automated Voicemails

8.4(won by default)

45

Not enough data

Automated Emails

7.6(won by default)

36

Not enough data

Sorts Prospects

7.4(won by default)

34

Not enough data

Automated Note Taking

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

7.7

21

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

Feature Not Available

Not enough data

Coaching Materials

Feature Not Available

Not enough data

Playbook Creation

Feature Not Available

Not enough data

Video Record

Feature Not Available

Not enough data

Feedback

Scorecard

8.2(won by default)

16

Not enough data

Coaching Card

7.1(won by default)

15

Not enough data

Leaderboard

7.4(won by default)

15

Not enough data

Notifications

7.7(won by default)

17

Not enough data

Review

Feature Not Available

Not enough data

Real-Time Updates

Feature Not Available

Not enough data

Competition

Feature Not Available

Not enough data

Generative AI

AI Text Summarization

8.1(won by default)

8

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.8

55

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

8.6(won by default)

30

Native VoIP

Not enough data

8.9(won by default)

32

|

Verified

CCaaS Option

Not enough data

9.0(won by default)

23

|

Verified

Features

Voicemail to Email

Not enough data

9.2(won by default)

38

|

Verified

File Sharing

Not enough data

8.0(won by default)

29

|

Verified

Voice Conferencing

Not enough data

9.0(won by default)

29

|

Verified

Video Conferencing

Not enough data

8.6(won by default)

23

|

Verified

Voicemail to SMS

Not enough data

Feature Not Available

Conference Transcripts

Not enough data

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 7 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Salesforce AppExchange Apps[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Salesforce AppExchange Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Natterbox](https://images.g2crowd.com/uploads/product/hd_favicon/5dabd1b83f8a22ae59e68e83ba71b156/natterbox.svg "Natterbox")](https://www.g2.com/products/natterbox/reviews)

Natterbox

Small-Business(50 or fewer emp.)

31.7%

Mid-Market(51-1000 emp.)

58.5%

Enterprise(\> 1000 emp.)

9.9%

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)

Vonage Business Communications

Small-Business(50 or fewer emp.)

60.1%

Mid-Market(51-1000 emp.)

33.1%

Enterprise(\> 1000 emp.)

6.8%

Small-Business

(50 or fewer emp.)

31.7%

60.1%

Mid-Market

(51-1000 emp.)

58.5%

33.1%

Enterprise

(\> 1000 emp.)

9.9%

6.8%

Reviewers' Industry

[![Natterbox](https://images.g2crowd.com/uploads/product/hd_favicon/5dabd1b83f8a22ae59e68e83ba71b156/natterbox.svg "Natterbox")](https://www.g2.com/products/natterbox/reviews)
Natterbox

Financial Services

15.7%

Manufacturing

6.4%

Staffing and Recruiting

6.4%

Leisure, Travel & Tourism

5.7%

Computer Software

5.7%

Other

60.0%

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)
Vonage Business Communications

Staffing and Recruiting

11.6%

Information Technology and Services

7.6%

Insurance

7.0%

Financial Services

4.4%

Real Estate

4.2%

Other

65.1%

FAQs

## Natterbox vs Vonage Business Communications FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Vonage Business Communications vs Natterbox?

Natterbox stands out for its higher Quality of Support score and Salesforce integration focus, while Vonage Business Communications is noted for its ease of use and unified communications platform.

| [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) | [Natterbox](https://www.g2.com/products/natterbox/reviews) |
| --- | --- |
| 4.3/5 (503 reviews) | 4.4/5 (135 reviews) |
| — | — |
| 8.7 | 8.6 |
| 8.7 | 9.1 |
| Ease of Use (20 all-time mentions) | Salesforce Integration (4 all-time mentions) |

### How do the pricing models of Vonage Business Communications and Natterbox compare?

Natterbox is rated higher for value, with a stronger Price/Cost satisfaction score than Vonage Business Communications.

- **Vonage Business Communications:** In recent reviews, several buyers cite good pricing but note that additional features can increase costs and that the service may be expensive for small businesses.
- **Natterbox:** Reviewers highlight competitive pricing and strong value, especially given its advanced features and integration capabilities.
- **Switching reasons:** Recent Vonage Business Communications reviewers mention switching due to reliability and support concerns, while Natterbox reviewers emphasize staying for its value and support.

### What are the best alternatives to Vonage Business Communications and Natterbox?

The top three alternatives to Vonage Business Communications and Natterbox are Aircall, Nextiva, and RingEX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) | 4.3/5 (503) | — | Good pricing, but extra features can add cost | Ease of Use (20 all-time mentions) |
| [Natterbox](https://www.g2.com/products/natterbox/reviews) | 4.4/5 (135) | — | Competitive pricing for advanced features | Salesforce Integration (4 all-time mentions) |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1644) | Small-Business | — | — |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622) | Small-Business | — | — |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1442) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Vonage Business Communications and Natterbox?

Buyers comparing Vonage Business Communications and Natterbox should prioritize Voice quality, CRM integration, Ease of Use, Customer Support, and Implementation Experience.

- **Voice quality:** Vonage Business Communications (6 all-time mentions), Natterbox (call quality cited in recent reviews)
- **CRM integration:** Natterbox (Salesforce Integration, 4 all-time mentions), Vonage Business Communications (integration cited in recent reviews)
- **Ease of Use:** Vonage Business Communications (20 all-time mentions, 8.9 score), Natterbox (4 all-time mentions, 9.0 score)
- **Customer Support:** Vonage Business Communications (9 all-time mentions, 8.7 score), Natterbox (5 all-time mentions, 9.1 score)
- **Implementation Experience:** Natterbox (Easy Implementation, 3 all-time mentions), Vonage Business Communications (Easy Setup, 5 all-time mentions)

### What are the pros and cons of Vonage Business Communications vs Natterbox?

Vonage Business Communications is strongest for ease of use, while Natterbox excels in Salesforce integration and customer support.

- **Vonage Business Communications strengths:** Ease of Use (20 all-time mentions), Calling Features (9), Reliability (9), VoIP Services (9), Messaging Features (8), Customer Support (9), Easy Integration (7), User Interface (7), Call Quality (6)
- **Vonage Business Communications trade-offs:** Texting Limitations (8), occasional support responsiveness issues, some onboarding complexity, and extra charges for certain features
- **Natterbox strengths:** Salesforce Integration (4), Helpful (6), Customer Support (5), Features (5), Easy Integration (4), Call Recording (3), Easy Implementation (3), Innovation (3), Reliability (3), AI Technology (2)
- **Natterbox trade-offs:** Call Limitations (3), AI Limitations (2), some learning curve for advanced features, and UI could be more intuitive

### Is Vonage Business Communications or Natterbox better for small businesses?

Vonage Business Communications is better suited for small businesses, as reflected in reviewer sentiment and its focus on ease of use and setup.

- **Vonage Business Communications:** Small-business reviewers consistently highlight ease of use, quick setup, and value for remote and hybrid teams.
- **Natterbox:** Small-business reviewers appreciate the Salesforce integration and support, but note a steeper learning curve for advanced features.

### Which VoIP Providers platform has better integrations?

Natterbox is favored for integrations, especially with Salesforce, while Vonage Business Communications is noted for integration with EZLynx and Sense.

- **Vonage Business Communications:** EZLynx (2 all-time mentions), Sense (1 all-time mention)
- **Natterbox:** Salesforce Integration (4 all-time mentions), CRM Integration (4 all-time mentions), Easy Integration (4 all-time mentions)

### How do Vonage Business Communications and Natterbox compare on customer support?

Natterbox leads on Quality of Support with a 9.1 score, a 0.4-point advantage over Vonage Business Communications at 8.7.

- **Vonage Business Communications:** Reviewers mention helpful support but also cite slow or unresponsive experiences, especially for complex issues or billing disputes.
- **Natterbox:** Reviewers consistently praise customer support, citing proactive account management, responsive technical support, and strong onboarding experiences.

### Which is easier to implement, Vonage Business Communications or Natterbox?

Vonage Business Communications and Natterbox score within a tenth of a point on Ease of Setup (8.7 vs 8.6), indicating near parity for implementation experience.

- **Vonage Business Communications:** Reviewers highlight easy setup and onboarding, with most citing a straightforward process and minimal training required.
- **Natterbox:** Reviewers describe setup as generally easy, especially for Salesforce users, but note a learning curve for advanced configuration and routing policies.

### Which product has better Voice?

Vonage Business Communications and Natterbox both deliver strong Voice capabilities, with Vonage Business Communications cited for call quality and Natterbox for reliability and call recording.

- **Vonage Business Communications:** Call Quality (6 all-time mentions), VoIP Services (9), reviewers highlight clear voice quality and reliable connections.
- **Natterbox:** Reliability (3 all-time mentions), Call Recording (3), reviewers note consistent call quality and robust voice support, especially within Salesforce.

Alternatives

**Natterbox Alternatives**

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**Vonage Business Communications Alternatives**

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)