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At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
Starting at $82.00 1 User Per Month
No pricing available
Natterbox
Star Rating
(118)4.4 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansVonage Business Communications
Star Rating
(493)4.3 out of 5
Market Segments
Small-Business (60.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vonage Business Communications excels in call recording with a score of 9.8, while Natterbox does not offer this feature, which is crucial for quality assurance and training purposes.
- Reviewers mention that Vonage's call analytics, particularly in call analysis (9.4), provide deeper insights compared to Natterbox, which lacks comparable analytics capabilities.
- G2 users highlight that Vonage's mobile accessibility (9.0) is superior, allowing for seamless communication on-the-go, whereas Natterbox's mobile features are rated lower, impacting user flexibility.
- Users on G2 appreciate Vonage's advanced features like automated attendants (9.0) and voicemail to email (9.3), which enhance user experience, while Natterbox's similar features are rated lower, indicating less functionality.
- Reviewers say that Vonage's ease of use (8.9) and setup (8.6) are on par with Natterbox, but they find Vonage's overall support quality (8.7) slightly less favorable compared to Natterbox's higher support rating (9.0).
- Users report that Natterbox shines in its product direction (9.2), indicating a strong commitment to future improvements, while Vonage's product direction score (8.3) suggests room for growth in this area.
Pricing
Entry-Level Pricing
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Vonage Business Communications
No pricing availableFree Trial
Natterbox
No trial information availableVonage Business Communications
No trial information availableRatings
Meets Requirements
8.6
104
9.0
397
Ease of Use
8.9
106
9.0
401
Ease of Setup
8.5
85
8.7
222
Ease of Admin
8.8
77
8.8
186
Quality of Support
9.0
101
8.7
385
Has the product been a good partner in doing business?
8.9
76
8.9
186
Product Direction (% positive)
9.2
102
8.4
392
Features by Category
Call Analytics
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Not enough data
Agent Performance Management
7.7
10
Not enough data
8.3
12
Not enough data
7.7
10
Not enough data
Generative AI
8.3
5
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.9
19
Not enough data
8.4
18
Not enough data
9.1
23
Not enough data
Engagement
8.9
15
Not enough data
9.2
21
Not enough data
9.1
21
Not enough data
Performance
8.9
22
Not enough data
8.8
18
Not enough data
Generative AI
6.5
8
Not enough data
6.7
10
Not enough data
Channels
8.7
63
Not enough data
7.1
43
Not enough data
6.7
39
Not enough data
6.4
39
Not enough data
7.0
37
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.4
57
Not enough data
8.3
56
Not enough data
8.0
46
Not enough data
7.9
42
Not enough data
Feature Not Available
Not enough data
8.4
54
Not enough data
8.3
54
Not enough data
8.2
43
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
52
Not enough data
8.8
62
Not enough data
8.5
65
Not enough data
8.9
56
Not enough data
7.7
45
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
10
Not enough data
8.8
10
Not enough data
8.3
10
Not enough data
8.0
10
Not enough data
9.2
10
Not enough data
9.3
10
Advanced Features - Cloud PBX
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
9.0
10
Platform Basics - VoIP Providers
Not enough data
8.8
13
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
7.9
13
Not enough data
8.1
13
Basic Communication
9.2
35
9.3
301
|
Verified
5.8
13
8.3
153
|
Verified
6.3
21
8.9
215
|
Verified
7.4
14
8.5
140
|
Verified
7.9
21
9.2
220
|
Verified
8.6
26
9.3
258
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.1
9
Not enough data
8.7
9
Not enough data
7.6
9
Not enough data
7.8
9
Access
8.1
24
8.8
175
8.1
23
8.8
184
|
Verified
7.3
16
8.9
206
|
Verified
Advanced Features
8.2
26
8.6
221
|
Verified
7.6
19
8.9
236
8.7
26
9.3
263
|
Verified
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.5
48
Not enough data
7.8
42
Not enough data
9.2
44
Not enough data
9.3
48
Not enough data
Feature Not Available
Not enough data
Contacts
8.4
40
Not enough data
7.7
37
Not enough data
8.1
34
Not enough data
Insights
8.9
43
Not enough data
8.6
44
Not enough data
8.3
43
Not enough data
7.6
36
Not enough data
7.4
34
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.6
30
Not enough data
8.9
32
|
Verified
Not enough data
9.0
23
|
Verified
Features
Not enough data
9.2
38
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Natterbox and Vonage Business Communications are categorized as VoIP Providers
Unique Categories
Natterbox is categorized as AI Customer Support Agents, Contact Center, Conversation Intelligence, Contact Center Quality Assurance, Speech Analytics, Sales Coaching, Outbound Call Tracking, and Salesforce AppExchange Apps
Vonage Business Communications is categorized as UCaaS Platforms and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.1%
Staffing and Recruiting
7.6%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Computer Software
5.9%
Other
58.0%
Staffing and Recruiting
11.4%
Information Technology and Services
7.5%
Insurance
6.7%
Financial Services
4.5%
Real Estate
4.3%
Other
65.5%
Discussions
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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