--- title: Natterbox Reviews meta_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-07-29' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. (6 reviews) - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. (5 reviews) - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. (5 reviews) - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. (4 reviews) - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Salesforce Integration (4 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. (3 reviews) - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. (2 reviews) - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. (2 reviews) - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. (2 reviews) - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. (2 reviews) - Customer Service (2 reviews) - Inadequate AI Capabilities (2 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (2 reviews) - Users note the **limited features** of Natterbox, especially lacking integrated messaging and advanced transcription segmentation. (2 reviews) - Long Wait Times (2 reviews) ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+05%3A20%3A10+-0500&secure%5Bsession_id%5D=961068e5-3bf8-463b-a04c-783dfccd6b88&secure%5Btoken%5D=728eb3a3c3f1f47dfb56849c12546e96e8de3aed54a65064027fafa14a2907f7&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [EspoCRM](https://www.g2.com/products/espocrm/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Natterbox Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,600 reviews) - 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