--- title: Natterbox Reviews meta_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 134 scale: '5' date_modified: '2026-07-21' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 134 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. (6 reviews) - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. (5 reviews) - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. (5 reviews) - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. (4 reviews) - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Salesforce Integration (4 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. (3 reviews) - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. (2 reviews) - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. (2 reviews) - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. (2 reviews) - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. (2 reviews) - Customer Service (2 reviews) - Inadequate AI Capabilities (2 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (2 reviews) - Users note the **limited features** of Natterbox, especially lacking integrated messaging and advanced transcription segmentation. (2 reviews) - Long Wait Times (2 reviews) ## Natterbox Reviews ### 1. Expectations Exceeded **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Natterbox?** Working with Natterbox has been fantistic. From the start of our integration project, the Customer Support has been top notch. The onboarding team was availble on demand through much of the project and Adam went above and beyond to make sure we comfortable with this transition and truly understand the functionality of the product. If Adam and the other Senior Project Managers aren't bonused, they should be. He was crucial to this deployment. Despite holidays and other projects the Integration and build were smooth. With Alberts help we organziaed our routing policies efficiently and came up with a tailored solution for our team. Once deployed, the product was easy to use and the feedback from staff was extremeley positive. **What do you dislike about Natterbox?** My feedback here has nothing to do with my Senior Project Manager but rather my familiarty with other systems and competitors of Natterbox. If I had to give suggestions to improve the product I would say provide more support for users using provisioned devices that weren't supplied by Natterbox or require clients to purchase new hardware. The only other suggestion I have is simplfy licensing. Natterbox is just one component of our IT stack (within Salesforce) and there's max (4) licenses required to operate just Natterbox. By the time you include a pyament center license, SMS, CRM license, and more... there's over 20 licenses a user could require to be fully operational. The easier the license structure is to understand, the more confident your clients will feel about what they're purchasing. Overall though, great experience and I'm extremely satisfied. **What problems is Natterbox solving and how is that benefiting you?** Logging Calls and tracking Conversion data. ### 2. A company that is easy to do business with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Natterbox?** Our close relationship allows us to discuss ongong technolgy developments which support our global strategy. Aftersales support is good and the product features greatly help us reduce call handling times by creating cases from calls. **What do you dislike about Natterbox?** We have no dislikes. Team always ready to support. **What problems is Natterbox solving and how is that benefiting you?** As we switch away from incoming voice calls Natterbox is being used to convert incoming calls to cases with call backs. ### 3. Some good features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Natterbox?** Ability to use flightdeck to view others status. Live update on phone feature to show other's status is also helpful. Lots of measurable metrics. **What do you dislike about Natterbox?** Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch tabs in browser. **What problems is Natterbox solving and how is that benefiting you?** even distribution of calls. ### 4. After a rough first year, the Natterbox product and support has become much better. **Rating:** 3.5/5.0 stars **Reviewed by:** Oliver S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Natterbox?** The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience. Moreover, the wallboards offer us a comprehensive overview of our Call Queue and the status of our Customer Service Representatives, ensuring efficient operations. Natterbox goes above and beyond by providing detailed walkthroughs and instructional videos of its features, typically led by the exceptional Jonathan Doyle, a true master of his craft. In addition, our current Customer Success Manager, Tony Shaw, has played a pivotal role in transforming our relationship with Natterbox from a once tumultuous experience into a greatly improved one with the product. **What do you dislike about Natterbox?** What I dislike about Natterbox is that we didn't get the proper support right out of the gate in 2021. Dozens of questions or issues went unanswered for far too long. I am hopeful that they have corrected this issue with newer partners. The Routing policies created for us are quite confusing, but as long as we do not need to make any major changes they do work. **What problems is Natterbox solving and how is that benefiting you?** Instant access to call recordings. Monitoring or wallboards. Call Reporting. Easily change recorded messages. **Official Response from Robyn Tully:** > Thank you very much for your detailed review, we appreciate you offering your feedback again down the line from your initial setup. We're pleased to hear that support has improved. It's great for our team to hear the positive and negative feedback about Natterbox and your comments about Tony, he's a valued team member! ### 5. Great integrated CTI solution within Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** We have been customers of Natterbox for several years. We like how it is installed directly into our Salesforce instance which allows data sharing to be seamless between the 2 systems. Natterbox's policy builder is very powerful and the dynamic dial lists have saved our agents countless hours in manual processes. After all is setup and running, maintenance of the system is fairly straightforward. Support is responsive and very knowledgable. We've only had a couple of tickets which had to be kicked up to higher tiers and took longer to resolve - but they were more complex issues. Provisioning is very fast and allows us to grow/scale quickly as an org. Our newest Success Manager Tony Shaw is helpful, responsive and has listened to all of our organization's needs. He is an asset to the team! We are thankful for all of the years of service that Natterbox has provided our company with a solid call center solution to meet our organization's needs. **What do you dislike about Natterbox?** We have waited years for Natterbox to roll out SMS functionality and this has been our biggest pain point with their system. More robust functionality to account for multiple timezones would be helpful for companies which scale beyond a single area. **What problems is Natterbox solving and how is that benefiting you?** Natterbox enables our agents working in Salesforce to more efficiently nurture leads and book appointments for our field users. It also enables our account managers to communicate and track that communication easily inside of Salesforce and directly on our records. Our agents are able to reach more customers and can focus on the conversation better rather than the technology. **Official Response from Robyn Tully:** > Thank you so much for such a detailed review. It's really valuable for our team to hear your positive feedback and suggestions for improvement. We appreciate the comments about Tony, he's a valuable asset to the team! ### 6. Workplace Phone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Natterbox?** Shows the availablility of other colleagues **What do you dislike about Natterbox?** Can't put the other person on hold whilst transferring **What problems is Natterbox solving and how is that benefiting you?** Being able to see other colleagues availability ### 7. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Natterbox?** Everything no issues at all and no problems to report **What do you dislike about Natterbox?** Nothing- everything so far has been great **What problems is Natterbox solving and how is that benefiting you?** Better call system ### 8. Fantastic product with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Natterbox?** Juan and the team from day one were fantastic; they took the time to understand our needs and requirements and do a like for like comparison against our existing system. There were a number of features that we could obtain with CTI calling from Salesforce, seamless integration into Salesforce and a very easy-to-use and understand interface. Juan made the transition very simple and stress-free. We could port over our numbers from our old provider and have the Sales team trained and ready to go for go-live. Post Go live, the customer support was excellent. Natterbox Implementation has been one of our most enjoyable experiences in a long time! **What do you dislike about Natterbox?** There is nothing to dislike about Natterbox. **What problems is Natterbox solving and how is that benefiting you?** The ability to log and track our call metrics against our customers and provide management with reports. It also helped our Sales team have call notes available to them so they could work in previous conversations and call history into their call to enhance their customer relationship. ### 9. Excellent Customer Support & An Effective Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Natterbox?** Any members of the Natterbox team we spoke with were excellent communicators and especially helpful. Alison, who was assigned to regularly check in once we swapped to operating our phones solely through Natterbox, was an absolute delight to work with not only with informing us on how to get the most out of Natterbox, including upcoming additional features that we may be interested in, but in streamlining the integration of Natterbox into our project management system on a more technical level. **What do you dislike about Natterbox?** The only downside of using Natterbox has been in contrast to using a traditional phone system in that fluctuations in data connections can affect the quality of the call experience but the record-keeping built into the system makes it quite easy to follow up when issues arise. **What problems is Natterbox solving and how is that benefiting you?** We previously spent a lot of time on our callers explaining their query and the project to which it relates to whoever answered the phone, along with recording the details of the call, and Natterbox saves us heaps of time by connecting our callers with the most relevant staff member in relation to their query and appropriately logging the contents of all calls for our records. ### 10. Our Customer Service Team just loves Natterbox **Rating:** 4.5/5.0 stars **Reviewed by:** Priya M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Natterbox?** The support and the easy way of building the policies **What do you dislike about Natterbox?** understanding the Micros used in the Natterbox routing policies **What problems is Natterbox solving and how is that benefiting you?** Agent inbound and outbound calls tracking. Wallboard gives a lot of clarity to the Customer service managers on agents efficiency. ### 11. It Does what it says on the Tin and if you need help Natterbox is there to support you **Rating:** 5.0/5.0 stars **Reviewed by:** Tom A. | Group Head of Customer Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Natterbox?** Natterbox sits within Salesforce and thus is very intuitive and easy to use. This also saves you from navigating to other sites to do things or work with reporting. We wanted a system that works all the time and allows you to tweak settings yourself as the business requirement changes. We found that the support team were always easily accessible and friendly, helping you discover how to amend/fix issues that you have enabling you to do this work in future yourself. Our Customer Success Manager George Jackson is a great resource, keeping us up to date and recommending options and solutions which benefit our business. **What do you dislike about Natterbox?** Because of the comprehensive statistics, it can sometimes be a bit of a challenge to figure out reporting to suit your exact needs. However if you need help the team are on hand to support **What problems is Natterbox solving and how is that benefiting you?** Natterbox allows us to support our customers and offer the best customer experience possible. Because it sits within Salesforce, it is easy for agents to positively communicate with customers. We can report and monitor our results against KPIs, thus keeping on top of the best performance. Multi-Site and Working from Home for instance during covid was made seamless. The Mobile app also allows us to communicate on the go. We definitely offer a more professional service ### 12. Outstanding provider **Rating:** 4.5/5.0 stars **Reviewed by:** Ana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Natterbox?** One of the best things about Natterbox is how well it integrates with Salesforce—providing a fantastic telephony system for our business. The platform is straightforward to use from a user and administrator perspective. The support team are always very helpful and attends to issues promptly. Our customer success manager (George Jackson) is active in keeping us updated with the latest features and ensuring that we have the support needed to operate seamlessly. **What do you dislike about Natterbox?** Setting routing policies can be challenging, but the support team is always there to help us implement changes. Developing enhanced AI capabilities such as speaker balance and sentiment analysis would be beneficial for our activities. **What problems is Natterbox solving and how is that benefiting you?** A reliable telephony system for inbound and outbound calls. **Official Response from Rebecca Harden:** > Many thanks for your review Ana, it's great to hear you've built a strong relationship with your Customer Success Manager. AI in the Contact Center is a big focus for our Product Team currently, so keep an eye out for our product newsletters to see how we look to incorporate AI into the Natterbox product offering! ### 13. Easy to use and maintain with flexibility to suit our situation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Natterbox?** Natterbox is easy to maintain and the way it has been integrated into our existing systems means our users are saving a lot of time when dealing with existing clients. They know who is calling and about what without having to talk to the customer first. This creates a much better customer experience too as they have to repeat them selves a lot less and can be greated by name when they do talk to a representative. The record feature is super easy to use and the security to allow managers to listen to call is very useful. We have very few issues with the system and if we do the support centre is responsive and helpful. I would like to expand our use of Natterbox within our organisation. **What do you dislike about Natterbox?** The one annoyance we have with Natterbox is the Wallboards. They are limited in what they can display but while that can be annoying is not a big issue for our organisation. However to be able to set up or update the wallboards you must have a natterbox license. this is annoying because to set up and maintian the rest of the system the admin does not need a license. Also to display the wallboard on a separate screen on the wall you either need a machine dedicated to this purpose and have someone log into the wallbaord every dfew days - as it times out. Or have a dedicated machine casting to the screen on the wall. Obviously for security reasons you don't want this to be an active users screen who might accidentaly display other information on the screen. **What problems is Natterbox solving and how is that benefiting you?** Automating the set up of new enquries into our salesforce system from phone calls and finding existing clients and enquiries before the call is answered. This makes for much grater efficiencies and a better customer experience **Official Response from Rebecca Harden:** > Thanks for your detailed review, its great to hear Natterbox is helping you to deliver a better customer experience. Please do feedback any product enhancements through to your Customer Success Manager, as our Product Team are constantly reviewing things based on customer feedback! ### 14. Seamless Implementation, Exceptional Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2023 **What do you like best about Natterbox?** Natterbox was easy to implement as a Senior Program Manager. And indeed, it turned out to be one of the smoothest tech transitions we've had to date. Despite our large user base of over 100 users, the switch was almost effortless. Remarkably, there were only 28 non-critical adjustments needed post-launch, and these were addressed rapidly and resolved within just two days. It's truly a testament to the robustness and user-centric design of the Natterbox system and it people. The deep integration with Salesforce truly stands out when using Natterbox. It streamlines processes, makes it easier for our team to access all necessary data, and offers a consistent user experience. Its reliability ensures that we can focus on our core operations without worrying about downtimes or glitches Moreover, the ability to self-adjust settings as per changing business needs is invaluable. This ensures we remain agile and can meet the evolving demands of our customers and our own internal processes. Juan Lopez, the Solutions Delivery Engineer, played an instrumental role in ensuring our implementation went smoothly. His expertise and commitment to our project meant that we went live as scheduled and faced minimal hitches. **What do you dislike about Natterbox?** You don't know what you don't know. Navigating the extensive options avaliable can be intricate at times. However, this is offset by the exemplary support from Juan Lopez who are always eager and available to assist. **What problems is Natterbox solving and how is that benefiting you?** Natterbox has been pivotal in enhancing our customer support and sales processes. With its seamless integration within Salesforce, our teams can interact more effectively with our clients, ensuring we provide top-notch service at every touchpoint. The platform's capabilities, from reporting to facilitating remote work and mobile communication, have empowered us to adapt swiftly to external challenges. **Official Response from Rebecca Harden:** > Thank you for leaving such a detailed review about your experience so far with Natterbox. In particular it's great to hear such positive words about Juan, he's a highly valued member of the team! ### 15. Best CTI for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Natterbox?** Most important point to highlight: - Natterbox is completely integrated into Salesforce (user management, routing policies, analytics, and more). You won't need to use any other tool or build integrations, which is great. - The call routing capabilities as well as features such as dial lists are really powerful and leave no wishes open - The support / customer success team is really helpful and friendly. Especially George Jackson was of huge help to us (highlighting new features, discussing different strategies regarding routing policies). - As a Swiss company, Natterbox had the best pricing for unlimited calls within from and to Swiss numbers. **What do you dislike about Natterbox?** - The help resources were a bit confusing when we started in 2020 but were improved heavily by now - The possibilities in the area of call routing and reporting are almost endless and can be a bit overwhelming at times, but the team is really supportive **What problems is Natterbox solving and how is that benefiting you?** Call solution for in-/outbound calling, smart call routing, analytics **Official Response from Rebecca Harden:** > That's great to hear such positive feedback about your Customer Success Manager, George Jackson. Our training team are constantly adding to our documentation to help enable customers with Natterbox, and we'll be launching our very own LMS platform later in Q3 to help support further with this - watch this space! ### 16. Great integration with Salesforce and great service provided by Natterbox **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Natterbox?** With our Support teams predominantly using Salesforce in their day to day work, it is great to have a telephony solution that not only integrates with Salesforce but sits in the platform meaning there's no need to juggle multiple systems when assisitng customers with their issues/queries. Natterbox is able to match a number calling to a contact record in Salesforce (if it's already marked against a contact), meaning users are able to see who is calling them in Salesforce and also have the contact record open already so a case can be be created without the need for searching. In addition to having a system which helps increase efficency, the support provided by Natterbox is very comendable. **What do you dislike about Natterbox?** I do think there's potential for further enhancements that some other telephony systems provide however Natterbox are continuously reviewing their roadmap and our suggestions are taken on board. **What problems is Natterbox solving and how is that benefiting you?** Is allowing users to work as effeciently as possible with answering calls and logging queries all in the same system. **Official Response from Robyn Tully:** > Thanks so much for your feedback Sherry, we love to hear that we're making life easier for your users and that you've had a positive experience of Natterbox support! Keep raising your ideas for enhancements to your CSM, as you say we are always looking to improve. ### 17. Fantastic telephony solution for our customer service staff using Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Natterbox?** Being built on Salesforce means Natterbox works seamlessly with Accounts, Contacts and Cases. We now know what existing customers are calling us and can create Tasks and Cases that are linked to the customer’s account. We can also create followup calls and Cases for unkown callers and possibly convert those to new customers. The application is super easy to configure and maintain and many of the call management functions do not need input from our IT team. Implementation was super easy and Juan Lopez from Natterbox guided us superbly and promptly answered all our many questions with patience. **What do you dislike about Natterbox?** A desktop app would be useful for customer service staff who need to be able to answer calls when they are away from a browser. A desktop app would work with bluetooth headsets. **What problems is Natterbox solving and how is that benefiting you?** We had a single point of calling which meant customers had to explain their needs to a receptionist and then repeat that to a specialist customer service representative. Now we have call routing to specific contact centre team members which means customers are talking to the right people straight away. We were using third party apps to manage call back and follow up tasks which adds cost, and these activities were not associated with a customer, so we didn’t know what customers were calling about or how frequently they were calling us. Now we know what customers are calling about, who and when they are calling. This helps with refining our customer service and resourcing for peak calling times. ### 18. Natterbox Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nour A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Natterbox?** Quick and helpful support team- Tony Shaw is incredible Flexibility to be able to easily adjust call routing policies to test more efficient setups and allow for a better customer experience Salesforce integration enhances our reporting capability to manage our teams **What do you dislike about Natterbox?** Some elements in the Natterbox knowledge base could be better explained regarding the details of the setup and routing configurations **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us by providing a flexible solution to be able to adapt our call policies to the changing dynamics of our growing business **Official Response from Robyn Tully:** > Thank you for your positive comments about Tony, he's a valued member of our team! It's great to hear we're supporting the changing dynamics of your business. ### 19. Excellent Customer Service from Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Cyndie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** Customer Service from my Natterbox team is excellent. My calls are answered in a timely manner and they always have time for a quick chat to resolve any islsue or answer my questions. Could not be more pleased with their Customer Service. **What do you dislike about Natterbox?** We use Salesforce and Natterbox is an embedded app that all our team uses daily. We would like the ability to text with our clients and I know they are working on it. We are more than ready for this feature. **What problems is Natterbox solving and how is that benefiting you?** We use Natterbox for all inbound and outbound calls. Very helpful in routing calls to the appropriate team member and tracking calls in Salesforce. The ability to view team members availability is essential as we all work remotely. **Official Response from Robyn Tully:** > Thank you for your positive comments about our Customer Service team. You'll also be pleased to hear that we have launched our SMS feature! ### 20. Great platform and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** The ability to integrate and work with our Salesforce CRM platform has been fantastic for us. The Natterbox platformi svery easy to use and provides great flexibilty for our business needs. WE have always recieved excellent support should we need it from the Support Team and account manager. **What do you dislike about Natterbox?** The report writing function can be a little tricky to use but the Support Tem have always been there to help and guide us in the right direction. **What problems is Natterbox solving and how is that benefiting you?** Using Natterbox has enabled us to gain great insights on how our business is interacting with our customers. The ability to call record and live listen is invauable in assisting our agents to develop and progress. It has also given us the opportunity to analyse the nature of our customer calls in order to amend our business to better suit their needs. **Official Response from Rebecca Harden:** > Thank you very much for sharing such positive feedback! Its great to hear you're making use of the Listen Live functionality as well as call recording. We're constantly working to improve our documentation to aid adoption, and will be launching our very own LMS platform at the end of Q3 to help customers further in this area. ### 21. Reliable and User-Friendly: Natterbox CTI Call Center Software Shines **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Natterbox CTI call center software is a game-changer for call center software. Its dependable and ensures seamless operations, while the user-friendly calling software makes it a easy to navigate **What do you dislike about Natterbox?** One aspect of Natterbox that could be challenging for some users is the requirement for a certain level of technical knowledge to modify routing policies. Natterbox did offer us comprehensive support and Tech guidance right from the start, which alievaiated this concern. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solves communication challenges by optimizing call routing, enhancing customer service, and has some cool insights as an extra paid feature. We use it for remote work, improving productivity and work-life balance, ultimately benefiting users with increased efficiency and customer satisfaction. **Official Response from Robyn Tully:** > Thank you so much for your feedback, we're pleased to hear that we're helping to solve some of your communication challenges. Supporting remote work is one of our big benefits, so that is great to hear! ### 22. Overall a positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nicky F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Natterbox?** Although it's fair to say we have had our teething issues, I do feel the Natterbox team are attentive and responsive at resolving any issues. It is easy to make changes to the platform in terms of routing calls. Good reporting tools. **What do you dislike about Natterbox?** Wallboards could be more user friendly Inability to have a status whereby a call can be transferred without the risk of receiving another inbound call. **What problems is Natterbox solving and how is that benefiting you?** Distribution of calls, chats and cases through Omni **Official Response from Robyn Tully:** > Thank you for leaving a review, I hope we're able to iron out any further teething issues and continue to add value to your business. ### 23. Responsive team and constantly improving and communicating **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Natterbox?** I like that it integrates with Salesforce and thing can be administered easily there. The team have given us a lot of support and have kept up communication when things have not worked for us, and made sure we are aware of the newest features that are being built. **What do you dislike about Natterbox?** Our initial start was tricky as there were some things that worked differently to what we expected, and there were features we wanted to use but weren't working on launch. But we did get through the major issue and were given good support from the team via weekly meetings and email updates. **What problems is Natterbox solving and how is that benefiting you?** The way we can link Salesforce records to Natterbox calls is great - we know who is calling us and can easily route calls to the right people/team. This was harder/impossible to do with our previous provider. The reporting was hard to get to grips with at first, but the insights are really helpful for our resourcing and predicting busy/slow times **Official Response from Rebecca Harden:** > Thanks for your feedback and for working with us through the early issues, it's great to hear you felt supported by the team and are now benefitting from the insights gathered from reporting. ### 24. Brilliant product and amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Natterbox?** The ease of deploying, using and maintaining the product - it has delivered exactly what we were looking for! The full team have been so helpful and have supported us from onboarding to BAU. **What do you dislike about Natterbox?** Nothing - Natterbox is a great product and the team are incredibly supportive from day 1! **What problems is Natterbox solving and how is that benefiting you?** We needed an outbound telephony solution that would support our digital first inbound solution. Natterbox works brilliantly with Salesforce and it completed the package for us with such ease. **Official Response from Rebecca Harden:** > Thanks Fiona for your kind words and support, the team very much appreciate it! ### 25. Changed my way of working for the better - would highly recommend to anyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Natterbox?** The customer service, on the rare occasion something did go wrong Aaron our account manager was always on hand for support and fixed the issue quickly. **What do you dislike about Natterbox?** It only works on Salesforce which limits your options on other platforms **What problems is Natterbox solving and how is that benefiting you?** It gives me the ability to help new starters gain confidence in talking to potential clients/candidates as I can be with them on a call if needed **Official Response from Robyn Tully:** > It's great to hear that Natterbox had a positive impact on your way of working, thank you for your review and feedback about Aaron! ### 26. Great Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Kubra M. | Salesforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Natterbox?** Natterbox's user-friendly interface and seamless integration make communication effortless and enjoyable, and the platform also provides excellent customer service. **What do you dislike about Natterbox?** There isnt anything I dislike about this product. **What problems is Natterbox solving and how is that benefiting you?** Natterbox effectively tackled past communication challenges, offering valuable analytics for actionable insights. This translated to heightened efficiency, improved customer engagement, streamlined operations, and informed decision-making, ultimately bolstering our business's competitiveness and effectiveness. **Official Response from Robyn Tully:** > Thank you for sharing some of the benefits that Natterbox has provided, it's great for our team to see this feedback! ### 27. Well managed product with all required services with great customer support and services **Rating:** 5.0/5.0 stars **Reviewed by:** Atul G. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Natterbox?** Natterbox CTI's seamless integration with Salesforce is one of its key points. Consider how well it integrates with your Salesforce instance, whether it supports the features you need and if it enhances your Salesforce CRM capabilities. With its call management capabilities, you can make, receive, and log calls directly from Salesforce. **What do you dislike about Natterbox?** Natterbox should provide some help tips and how to use tips within the Salesforce-managed app. It was sometimes difficult for business users to get service help as they thought it was only part of the Salesforce application. **What problems is Natterbox solving and how is that benefiting you?** Excellent customer support is crucial, especially if you encounter issues or need assistance with implementation and running a business. **Official Response from Rebecca Harden:** > Many thanks for your feedback Atul, its great to hear you're benefitting from our seamless Salesforce integration. Our training team are constantly looking to expand the tools we have available to customers to help them better manage Natterbox, and are launching our very own LMS platform this year to help support further with this - watch this space! ### 28. Great integration with Salesforce and excellent service and support **Rating:** 4.0/5.0 stars **Reviewed by:** Cynthia C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Natterbox?** Natterbox provides our Support teams with a telephony system that integrates with Salesforce enabling them to efficiently work in one system. The Natterbox Support Team are always quick to respond and investigate any queries and our Natterbox CSM is always on hand too to help support our plans for the future. **What do you dislike about Natterbox?** Whilst Natterbox doesn’t provide everything we have previously had in a telephony system we have seen many of our enhancement requests taken into account by the product team. They are always open with sharing their roadmap with us too. **What problems is Natterbox solving and how is that benefiting you?** Our support teams are able to work efficiently and with time savings as it integrates with our Salesforce. **Official Response from Rebecca Harden:** > Thanks Cynthia, it's great to hear our teams are working well to support you. We are constantly reviewing our product roadmap, so please continue to share your requests with your CSM so these can be taken into consideration. ### 29. Natterbox Review **Rating:** 4.0/5.0 stars **Reviewed by:** Brian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Natterbox?** The integration into Salesforce creates a smooth transition for our Customer Care and Sales calls. The information provided on the wallboards gives our colleauges great insight into call volume and helps us better understand our customer needs. **What do you dislike about Natterbox?** The only issue I've experienced is we do not have the ability to seemless transfer calls from the Freedom Mobile app over to our mobile devices with ease. Otherwise the app works well. **What problems is Natterbox solving and how is that benefiting you?** It's helping us handle call volume and customer support calls. It allows us to track call metrics and easily spread out the calls to the correct technicians. **Official Response from Robyn Tully:** > Thank you for your review, it means a lot that Natterbox is able to help you better understand your customer needs! ### 30. very organised product and service **Rating:** 4.0/5.0 stars **Reviewed by:** Talina N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Natterbox?** ease of use, implementation service and our engineer support contact Juan **What do you dislike about Natterbox?** reliance on cloud voice and salesforce bugs/omni channel **What problems is Natterbox solving and how is that benefiting you?** right now solving our call flow issues , in future hopefully use it more for quality assurance ### 31. Senior level professional with over 25 years of experience managing contact center software **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** I appreciate the simplicity of this software or application, as it is easy to use. **What do you dislike about Natterbox?** I am not particularly fond of the fact that there are no options available for summary reporting. The setup of the software or application relies solely on user interaction. **What problems is Natterbox solving and how is that benefiting you?** We have the opportunity to improve our system by adding a caller ID or a whisper feature that can assist in identifying the specific customer who is seeking assistance. At present, the team lacks visibility into customer calls until they answer and initiate a conversation with the caller. I will submit a service ticket this week. **Official Response from Robyn Tully:** > Thank you for your feedback Malcolm and for your support as a Natterbox customer. It's really valuable for us to hear about your use case for improving visibility into customer calls, please keep us updated about how the implementation of caller ID / whisper goes via your CSM! ### 32. Excellent product, backed by a fantastic support team **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | Technical Support Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** The product just works, it is intuitive to use and even if I do get stuck the support is there to provide effective assistance **What do you dislike about Natterbox?** Nothing, it provides us with the facilities we need to run an effective contact centre **What problems is Natterbox solving and how is that benefiting you?** Natterbox allows us to manage our inbound contacts, allowing us to route customers to the right people to provide excellent customer service **Official Response from Rebecca Harden:** > Thanks so much for your support Kyle, its been great having you as a customer over the years and we look forward to the continued partnership! ### 33. My experience with natterbox is very satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Natterbox?** The ability to create streams that can be totally customised, by inserting parts of code within the policies **What do you dislike about Natterbox?** I have no change requests, I haven't had a chance to use it all yet **What problems is Natterbox solving and how is that benefiting you?** Natterbox help my, to create a survey process, that permetted me valutate calling process **Official Response from Rebecca Harden:** > Many thanks for your 5* star review Luigi. Great to hear you've made use of surveys within your routing policies, hopefully they're providing you with valuable customer feedback! ### 34. Great user experience and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lissa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** Helpful support staff. Links with our CRM **What do you dislike about Natterbox?** A bit of a learning curve to get set up (luckily their customer service makes this easier!) **What problems is Natterbox solving and how is that benefiting you?** They provide us a phone system that works with our current CRM to make our customer service reps jobs seamless. **Official Response from Rebecca Harden:** > Thanks for your great feedback Lissa. We appreciate there can be a lot to learn, and are launching our very own LMS platform at the end of Q3 to help customers with this. The LMS platform will include interactive courses around the Natterbox products, enabling individuals to gain Natterbox certifications. ### 35. Excellent Service by Natterbox **Rating:** 4.5/5.0 stars **Reviewed by:** Amit M. | IT Support Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Natterbox?** Natterbox can provide phone numbers, which most of the competitors can't and if they can't then suggests the workaround. **What do you dislike about Natterbox?** Can't provide services in regions like China, Thailand, Dubai etc. but I understand it is more of telecom restrictions in these areas. **What problems is Natterbox solving and how is that benefiting you?** Global client communications **Official Response from Rebecca Harden:** > Many thanks for your great feedback. We are constantly working to improve our Global Coverage and will certainly update you as and when we expand further in these regions. ### 36. Great Telephony System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** Reporting - the ability to report on all agents in our sales team - so we can track performance vs KPIs and targets. **What do you dislike about Natterbox?** The dial tone ! Sometimes the dial tone can send 'shock waves' through your ears if you have your head phones on waiting for a call :) **What problems is Natterbox solving and how is that benefiting you?** To track outbound and inbound activity through salesforce for our agents - ensuring we have accurate contact and records of against our customers. **Official Response from Rebecca Harden:** > It's great to hear Natterbox has helped you better track performance within the sales team. Our Product Team are always keen to hear customer feedback, so we'll ensure your point re the dial tone is on their radar! ### 37. Great Flexibiity and Improved Stability **Rating:** 4.5/5.0 stars **Reviewed by:** Alan F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Natterbox?** The Natterbox feature set, comprehensiveness and integration with Saleforce meets our complex business requirements well. **What do you dislike about Natterbox?** It has been plagued with obscure defects in the past. **What problems is Natterbox solving and how is that benefiting you?** It provides our singular outbound / inbound contact centre system and integration with Salesforce **Official Response from Rebecca Harden:** > Thanks for your review and the positive feedback Alan! Our team are constantly working to improve the platform so please continue to share any feedback with your CSM so this can be reviewed. ### 38. the best cloud pbx **Rating:** 5.0/5.0 stars **Reviewed by:** Antonello F. | ict manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Natterbox?** Amazing, we have optimized internet and external telephone communication. We have improved business processes. **What do you dislike about Natterbox?** Support a little fussy but very efficient. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solved a problem of the calls reporting . **Official Response from Rebecca Harden:** > Thanks Antonello for leaving us a 5* review! We're always keen to take on feedback and adapt so will ensure your Customer Success Manager helps us identify how we can improve your support experience. ### 39. Our implementation and ongoing support have been effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben T. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Natterbox?** The simplicity of creating new call flows and the support from the team. **What do you dislike about Natterbox?** No negitive points come to mind, We are very happy with the platform. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is replacing an out dated Avaya telephony platform. With our agents working from Salesforce having all of our MI, call recordings and activity history all in one place and automatically logged is a huge help for our business. **Official Response from Rebecca Harden:** > Thanks so much for your feedback Ben, we love to hear that we're making life easier for you and that you've had a positive experience with Natterbox! ### 40. Easy to use, very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Bishnu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** Natterbox is an easy sytem to navigate and set up. There are hardly ever any outages with Natterbox. It is intergrated with Salesforce which means managing customers is as simple as it gets. **What do you dislike about Natterbox?** Unable to use when Salesforce is down for maintenance. **What problems is Natterbox solving and how is that benefiting you?** Natterbox's simplicity saves us time and helps with managing customer interaction. **Official Response from Robyn Tully:** > Thank you very much for your review, it's great to hear that Natterbox has saved you time managing customer interactions. ### 41. Natterbox has been so great to work with and their support is next level **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. | Contact Centre Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Natterbox?** They are very accommodating to the needs of your organization and their service is exceptional **What do you dislike about Natterbox?** I want their AI to be available now. haha **What problems is Natterbox solving and how is that benefiting you?** Their CTI works really well and their reporting is exactly what we need to make sure our contact centre is operating at its highest level **Official Response from Robyn Tully:** > Thanks so much for your review Kendra, keep a look out for our work with AI very soon! ### 42. Helpful and Accessible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Natterbox?** Since I have joined RP the relationship with Natterbox has improved greatly. The access to solutions architects is much appreciated and our account manager Oliver is very proactive in setting up check in sessions and helping with new natterbox projects. **What do you dislike about Natterbox?** When we first started with Natterbox we felt slightly less supported, but this was in part a lack of capacity on our side to finish our natterbox implementation. **What problems is Natterbox solving and how is that benefiting you?** Natterbox helps us funnell and track our inbound and outbound phone contact for both our sales and customer service team **Official Response from Robyn Tully:** > It's good to hear that your Natterbox relationship is now positive and thank you for your comments about Oliver, he's a valued member of our team! ### 43. My experience is very good in Nicolaus Tour **Rating:** 5.0/5.0 stars **Reviewed by:** Rossella P. | Technical Support & Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** very helpful and fast in calls, fast address book, simple features **What do you dislike about Natterbox?** every so infrequently, natterbox crashed **What problems is Natterbox solving and how is that benefiting you?** policy management and improvement **Official Response from Rebecca Harden:** > Thanks for the 5* review Rossella, it's great to hear you've had a positive experience with Natterbox! ### 44. Simple to use but still highly flexible service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Natterbox?** Programming interface is the simplist I've seen of any phone system. Support is always excellent. **What do you dislike about Natterbox?** Re-registering devices following factory reset can be tricky. Management interface requires Adobe Air (they may be something new, I haven't checked). Only interfaces with Salesforce which we don't use. **What problems is Natterbox solving and how is that benefiting you?** We are a reseller and as such, fit the product to our customer's needs. **Official Response from Rebecca Harden:** > Many thanks for your review, it's great to hear Natterbox is meeting the needs of your customers. We don't currently have any plans to expand our integrations beyond Salesforce, but our Product Team are constantly reviewing our roadmap and we'll ensure they're aware of your needs. ### 45. Great experience with Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Integration with Salesforce and the ability to dial directly from Salesforce which improves quality of life for our internal sales team. **What do you dislike about Natterbox?** It doesn't let you provide more in depth information in the dial card which comes from the dial list. That makes the dialing lists not very useful for our internal sales team. **What problems is Natterbox solving and how is that benefiting you?** Improve quality of life for the internal sales team. Eventually, it will help us provide an avenue for coaching and feedback. **Official Response from Robyn Tully:** > Thank you for your review, we're pleased to hear that Natterbox has helped in improving the quality of life for your internal sales team! ### 46. Natterbox is weel integrated with SalesForce **Rating:** 4.0/5.0 stars **Reviewed by:** Christophe G. | IT Team Leader - CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Natterbox?** Integration with SalesForce Easy to setup **What do you dislike about Natterbox?** No integration with SalesForce omnichannel The support was not very good the previous years, I do not know this year as we do not have tricky tickets. It should be good to get more controls/reports on the quality of the calls. **What problems is Natterbox solving and how is that benefiting you?** It is all phone system for our contact centers integrated with SalesForce **Official Response from Rebecca Harden:** > Thanks for your feedback Christophe, and your support as a customer over the years. Improving our Salesforce Omnichannel integration is a key focus for our product team currently, with improvements being available from early 2024. Your Customer Success Manager will be in touch to coordinate a call with our product team to ensure you're up to speed on our roadmap plans ### 47. I am satisfied with the beginning of Natterbox cooperation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Natterbox?** - Great efficient support from CSM and other employees - Well organized structured meetings - Full integration with Salesforce **What do you dislike about Natterbox?** - mass work with users is in the process of implementing (bulk addition/deletion isn't available yet) - a large number of documents are required for porting numbers **What problems is Natterbox solving and how is that benefiting you?** We use Natterbox for calling our clients (Sales dept.) **Official Response from Rebecca Harden:** > Thanks for your feedback, it's great to hear things are off to a good start! I can confirm our Bulk User Upload functionality has now been released, and your Customer Success Manager will be happy to share further details of this with you. ### 48. Natterbox is an outstanding provider. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Natterbox CTI call center software has proven to be exceptionally dependable, consistently delivering on its promises.If you're looking for a top-notch call center solution, Natterbox CTI is the way to go. **What do you dislike about Natterbox?** Natterbox reporting and dashboard may be challenging to navigate but support is always near by for guidance. **What problems is Natterbox solving and how is that benefiting you?** Natterbox's remarkable dependability ensures seamless operations for our call center team, ensuring we are providing the best experience to our consumers. **Official Response from Robyn Tully:** > Great to hear your feedback about Natterbox, thank you very much for your positive review. ### 49. Great team to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Natterbox?** The discovery and deployment process is great. Juan is exeptional, very knowledgable and extremely helpful. Alison, our account manager is fantastic, she actions queries and always gets back to you. The Natterbox team is great a pertnership for our business. **What do you dislike about Natterbox?** As we are located in Australia, there is a delay from the support team hdue to different time zones. **What problems is Natterbox solving and how is that benefiting you?** We have requested a few enhancements whcih will improve the running and efficiany of our agents. **Official Response from Robyn Tully:** > Thank you very much for your feedback, we have passed on your positive comments to Juan and Ali! It's great to hear that Natterbox is proving to be a valuable partner for your business. ### 50. Great working phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Bjoern J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** Since it's Salesforce integrated one has lots of possibilities to customize the system that it fits the companies needs. Great implementation phase. **What do you dislike about Natterbox?** Dial lists doesn't work for Opportunites and Activities/Tasks **What problems is Natterbox solving and how is that benefiting you?** Natterbox makes it easy for us to verbally get in touch with our customers **Official Response from Robyn Tully:** > Thank you for your positive feedback, it's much appreciated. We're glad to hear the implementation phase was so successful, and appreciate the feedback for our Product Team on Dial List functionality. ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A36%3A32+-0500&secure%5Bsession_id%5D=b270fd9a-cd99-48ec-a037-457f2b5b0a5e&secure%5Btoken%5D=a88ad3c257f0f95347754155559383428e3a6790d7b65352836ebb09dd169efb&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Natterbox Alternatives - 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