--- title: Natterbox Reviews meta_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-07-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. (6 reviews) - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. (5 reviews) - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. (5 reviews) - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. (4 reviews) - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Salesforce Integration (4 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. (3 reviews) - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. (2 reviews) - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. (2 reviews) - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. (2 reviews) - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. (2 reviews) - Customer Service (2 reviews) - Inadequate AI Capabilities (2 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (2 reviews) - Users note the **limited features** of Natterbox, especially lacking integrated messaging and advanced transcription segmentation. (2 reviews) - Long Wait Times (2 reviews) ## Natterbox Reviews ### 1. Great working phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Bjoern J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** Since it's Salesforce integrated one has lots of possibilities to customize the system that it fits the companies needs. Great implementation phase. **What do you dislike about Natterbox?** Dial lists doesn't work for Opportunites and Activities/Tasks **What problems is Natterbox solving and how is that benefiting you?** Natterbox makes it easy for us to verbally get in touch with our customers **Official Response from Robyn Tully:** > Thank you for your positive feedback, it's much appreciated. We're glad to hear the implementation phase was so successful, and appreciate the feedback for our Product Team on Dial List functionality. ### 2. Our key customer voice communication channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Natterbox?** Helpful customer support team with suggestions for improvements. **What do you dislike about Natterbox?** While this is a key part of our tech stack, it is a fairly expensive component of our solution. Does seems to have noise cancelling functionality for calls. **What problems is Natterbox solving and how is that benefiting you?** Tight integration with Salesforce means that there isn't an additional integration requirement. ### 3. Natterbox is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Natterbox?** The Technical team is always willing to help and answer your questions. Unlimited training is provided. Natterbox is an easy system that I was able to learn with no experience and the help of Natterbox. **What do you dislike about Natterbox?** There is nothing bad that I can say about Natterbox. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is our call center software that we use to make and receive calls. We are able to pull reporting from Salesforce to keep track of calls. Also we are able to survey our customers with the Routing Policy technology which has helped our business. ### 4. Natterbox review **Rating:** 5.0/5.0 stars **Reviewed by:** Jelle V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Natterbox?** Natterbox is very handy and easy in use. It's verified the process to contact customers. **What do you dislike about Natterbox?** Sometimes it can be hard to configurate. **What problems is Natterbox solving and how is that benefiting you?** Identifying customers phone numbers and call directly customers with contacts in salesforce. **Official Response from Robyn Tully:** > Thank you for your feedback, it's greatly appreciated. If you need any help with configuration, we have a great Knowledgebase and a dedicated training team, please have a chat with your CSM to see how we can help. We also have some interactive improvements to our Knowledgebase coming very soon, so watch this space! ### 5. All company should have a partener as Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Tommaso R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** Totaly integrated with Salesforce Fully customizable High quality support **What do you dislike about Natterbox?** They do all in the correct way for the customer **What problems is Natterbox solving and how is that benefiting you?** Voip Cloud telephony system. Tool integrated with Salesforce **Official Response from Rebecca Harden:** > Thank you very much for your great feedback Tommaso, as well as your many years as a valued customer. ### 6. Was a recruiter that used Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Natterbox?** Really easy to use and great customer support, inparticular our account manager Arron Boothe who has always been on hand to help **What do you dislike about Natterbox?** It only works on Salesforce which can be limiting **What problems is Natterbox solving and how is that benefiting you?** Great for call routing, has helped us as a business to have more flexibility ### 7. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Faraz H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Natterbox?** Very efficient and helpful. Great product, valuable. **What do you dislike about Natterbox?** Price is on a bit on high end, rest all good. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us run a smooth contact centre with excellent visibility of data analytics/reporting **Official Response from Robyn Tully:** > Thank you very much for your feedback Syed, we look forward to continuing to work with you and your team and keeping your contact centre running smoothly! ### 8. Great Product with Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Natterbox?** Natterbox has been a great tool for our sales team. It's a simple interface for them to use and it comes with a lot of powerful analytics with each call. **What do you dislike about Natterbox?** Nothing to report at the moment, everything has been working well. **What problems is Natterbox solving and how is that benefiting you?** It's a simple tool for our sales team to use and compiles all the data in an organized and efficient way. **Official Response from Rebecca Harden:** > Thanks for your positive feedback, its really great to hear your sales team are seeing the benefits of Natterbox! ### 9. Great product and service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Natterbox?** The product allows me to track activity now we are remote working as well as better understand our customer requirements and improve our product. The customer service we receive has always been excellent as well. **What do you dislike about Natterbox?** Lack of ability to track and record Google meet calls and duration. **What problems is Natterbox solving and how is that benefiting you?** Ability to track activity and for call coaching along with issue resolution. **Official Response from Rebecca Harden:** > It's great to hear Natterbox is helping your remote contact centre to operate more efficiently. Please ensure your Customer Success Manager is aware of your google meet requirement so we can share that feedback with our Product Team. ### 10. Natterbox is a decent functional VoIP service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Natterbox?** I like the way Natterbox functions within our CRM. This makes our agents able to function quicker within their support case. **What do you dislike about Natterbox?** There are some small limitations I have learned about with using Natterbox. In our support structure these would be incredibly helpful **What problems is Natterbox solving and how is that benefiting you?** Natterbox gives us an option that works seamlessly with our CRM and case creation platform **Official Response from Robyn Tully:** > Thank you for your feedback, it's great to hear we're helping to improve your agent experience. Please talk to your CSM about any Natterbox limitations, so we can see if there is something we can do to help. ### 11. Great service, Great account manager as well, have always helped when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** The service from the team and customer service has been outstanding, our AM has always been avaliable to help as well **What do you dislike about Natterbox?** only works on saleforce! needs to work on more platforms **What problems is Natterbox solving and how is that benefiting you?** Call tracking and monitoring, easy software for the sales team to use **Official Response from Robyn Tully:** > Thank you for your positive feedback, we very much appreciate the comments about our Customer Service and Customer Success teams! ### 12. Really efficient softwware, great service, but could improve call quality **Rating:** 2.5/5.0 stars **Reviewed by:** Chris H. | Colleague Enablement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Natterbox?** The efficiency gains it adds to activity management **What do you dislike about Natterbox?** The call quality really isn't as good as other providers such as MS Teams **What problems is Natterbox solving and how is that benefiting you?** No ability to track call stats or record calls ### 13. Natterbox is by far the best CTI experience for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Salesforce CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Natterbox?** Easy to admin users and phone numbers in SF, calls can log to any Object record, Managers and Trainees can listen in on live calls. **What do you dislike about Natterbox?** The only thing missing is an SMS product to accompany the amazing CTI **What problems is Natterbox solving and how is that benefiting you?** We had trouble with the lines and Natterbox were able to offer advanced diagnostics wherein we found it was actually overzealous noise cancellaing software ### 14. Great experience using Natterbox **Rating:** 4.5/5.0 stars **Reviewed by:** Andrejs J. | Business Development Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** Saleforce integration with very smooth Call Tool support, option to connect different teams with various preferences **What do you dislike about Natterbox?** Option to have more languages localized for IVR **What problems is Natterbox solving and how is that benefiting you?** No longer company need to use desk phones and can operate in unified Salesforce system ### 15. Great technology **Rating:** 5.0/5.0 stars **Reviewed by:** Ipek U. | CRM Capability Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** It is great business tool that makes communication is super easy **What do you dislike about Natterbox?** I don't think there is anything to dislike. Natterbox provides excellent customer service! **What problems is Natterbox solving and how is that benefiting you?** Their customer service is very quick and helpful when we have an issue. ### 16. Great product!!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Natterbox?** integration to SalesForce and webphone are both great App keeps getting better and better **What do you dislike about Natterbox?** Click dial from the desktop browser to app ,doesn't work , this would be great if it did **Recommendations to others considering Natterbox:** 100% **What problems is Natterbox solving and how is that benefiting you?** Great for SF reports ### 17. Natterbox use with Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** Being able to link a call straight into a case or create a new quick case. Caller ID is also a great feature. **What do you dislike about Natterbox?** The connection is often affected and on occasion we hear the call coming in but nothing pops up. **What problems is Natterbox solving and how is that benefiting you?** Being able to report on our busy periods to ensure adequate staffing. ### 18. Brilliant Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Senior System Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** Ease of managing Natterbox inside Salesforce. Also extra features like dial lists and Callback. **What do you dislike about Natterbox?** The Call Centre setup to add wrapups is not very user-friendly. **What problems is Natterbox solving and how is that benefiting you?** Needed a solution for cloud PBX as we had many users that work remotely. **Official Response from Rebecca Harden:** > Many thanks for your 5* review Ian. Our Product Team are constantly looking for feedback on how we can improve Natterbox, so please ensure you've shared further details around any wrap-up improvements with your Customer Success Manager so it can be taken into consideration ### 19. Good product, good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Natterbox?** The customer support is fast, helpful and knowledgeable **What do you dislike about Natterbox?** Better language support would be nice, but I was assured they are working on it **What problems is Natterbox solving and how is that benefiting you?** It provides us with easy to use and stable solution for our contact center ### 20. They are great at reeling you in to sign a contract, then ghost you about non-stop issues. **Rating:** 0.0/5.0 stars **Reviewed by:** Evren T. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Natterbox?** The fact that it's implemented into Salesforce and that you can listen to call recordings right away, that's all. **What do you dislike about Natterbox?** [Revised: Working with the Natterbox team to sort through the issues we've had.] **What problems is Natterbox solving and how is that benefiting you?** None currently, but working with them to resolve issues. ### 21. Time Will Tell **Rating:** 3.0/5.0 stars **Reviewed by:** Shea M. | Director of Camper Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** Our best experience so far are the people. We went through quite a few points of contacts at the beginning and expressed our concerns with that and since then we have developed great trusted relationships with our connect team at Natterbox. **What do you dislike about Natterbox?** We have experienced quite a few issues so far with our experience at Natterbox with things working properly and smoothly. We have yet to experience the level of productivity as we had with our previous vendor that we are currently working on to resolve. The Natterbox team has been eager to improve our experience. **What problems is Natterbox solving and how is that benefiting you?** We are using Natterbox to connect with our customer base and improve their overall experience with our product. ### 22. Fantastic, very knowledgeable customer support team **Rating:** 4.5/5.0 stars **Reviewed by:** Abbie J. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Natterbox?** Natterbox has lots of different functionalities available. It's fully configurable to ensure it meets the needs of your business. The Natterbox support team is very reliable; there's never been a time where they were unavailable to help. **What do you dislike about Natterbox?** It would be great if Natterbox offered a video call module or if the integration with Microsoft Teams could record and log video calls. **Recommendations to others considering Natterbox:** I would recommend hiring a very technically minded person to set up and manage Natterbox **What problems is Natterbox solving and how is that benefiting you?** The majority of the business work from home at least one day a week, and the Natterbox Web Phone has allowed us to continue making calls with ease. It integrates with Salesforce, so we can easily log customer calls. ### 23. A superb integrated VOIP platform for Salesforce based businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Natterbox?** Full integration with Salesforce makes call-logging all but a thing of the past as Natterbox just keeps on top of it for you. This saves a great deal of time in the contact center and amongst account management teams! **What do you dislike about Natterbox?** Tough question as there's not much I dislike at all! The initial setup might be daunting, but Natterbox is on-hand to make the process smooth, and their onboarding process is superb. **What problems is Natterbox solving and how is that benefiting you?** The problem we're solving is the integration of our phone systems and Salesforce - we've seen a 75% drop in call tracking time and an uptick in sales too! ### 24. Complete end to end enterprise telephone solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Natterbox?** Matter box is a one stop shop for all of your telephone needs and provides a full range of business features built out of 6 different modules with specific features. SF customers can subscribe to all or just the features they need. Ease of deployment with a simple download.... **What do you dislike about Natterbox?** Lack of ability to have voice recognition as part of the IVR allowing someone to say or enter the number for their selection in an IVR menu **Recommendations to others considering Natterbox:** If you are a growing businesss than this is the right program for you it will help you keep up with a demanding schedule. **What problems is Natterbox solving and how is that benefiting you?** It has helped us streamline day to day tasks as the dashboard is easy to use. We don't need desk phones anymore-our customers are happier with reduced phone times. ### 25. Natterbox phone system for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** It is so great having a phone system on the Salesforce platform. Natterbox makes it easy to deploy and get up and running. **What do you dislike about Natterbox?** We have been running Natterbox for several months now. I have to say I don't have any dislikes to this point. **Recommendations to others considering Natterbox:** It is an excellent system. Primarily if you already use Salesforce. I would recommend to anyone considering a new phone system for their sales team or call center. **What problems is Natterbox solving and how is that benefiting you?** We were replacing a legacy phone system with now integration to Salesforce. ### 26. Great company with a great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey P. | Vice President, People Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** The customer service and support are top notch! **What do you dislike about Natterbox?** The API is not very intuitive. I don't use the system every day and I can't figure out how to check my voicemail. **What problems is Natterbox solving and how is that benefiting you?** We are using Natterbox as our company phone system and for our support team. ### 27. Good Product, Refinements Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Very open platform as is integrated into SF structure, and leaves us open for many adjustments. Routing Policy builder is easy to use. **What do you dislike about Natterbox?** See likes. For the same reason: some things remain too open and not defined well enough for those with a Novice understanding of SF to hop into and manage. **What problems is Natterbox solving and how is that benefiting you?** Solving problem of proper metric tracking, when values are clear on Call Record object. Benefits are numerous over old software, customizations are nice. ### 28. Why doesn't everyone use Natterbox? **Rating:** 4.5/5.0 stars **Reviewed by:** Phil P. | Systems Co-ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Its integration with Salesforce is great, runs very smoothly, and the Admin side of things is straightforward to manage. **What do you dislike about Natterbox?** Transferring calls can be a bit fiddly, and can be quite sensitive to fluctuations in internet strength (especially if you have other network heavy processes running in the background). **What problems is Natterbox solving and how is that benefiting you?** Working from home has become very manageable, and we have even managed to recruit from other geographical locations and work as one team. ### 29. Set up was a little rough and ongoing support stopped after a period of time after credits ended. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Integration with Salesforce helps our Support team work all in one spot. **What do you dislike about Natterbox?** My biggest gripe is the lack of support we ran into when our credits ran out. **Recommendations to others considering Natterbox:** Ensure you create clear success criteria and be sure to focus on support during contract negotations **What problems is Natterbox solving and how is that benefiting you?** We are able to support our Customers all from one spot - Salesforce. Creating cases and logging details about why they're experiencing issues or enjoying our product. ### 30. A product that looks flashy but does not perform and has poor support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Natterbox?** Has graphical call routing policies config **What do you dislike about Natterbox?** Limited reporting features & bad support **What problems is Natterbox solving and how is that benefiting you?** Serves as our call center. No benfits we couldn't find elsewhere **Official Response from Sophie Winter:** > Hello, thank you for your feedback. I'm disappointed to hear about your experience. Please can you contact me directly at sophie.winter@natterbox.com so I can personally support getting these resolved quickly for you. ### 31. Bumpy implementation but great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Innovative telephone solution for Salesforce, good reporting **What do you dislike about Natterbox?** Could have done with more resource for implementation **Recommendations to others considering Natterbox:** ensure all prerequisites are clear for implementation **What problems is Natterbox solving and how is that benefiting you?** better reporting capabilities ### 32. Our implementation has been staggered so we don’t have all the good bits natterbox offers just yet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Call recordings what we didn't have before **What do you dislike about Natterbox?** Inability to link a phone recording to a salesforce case but I think this is for a later stage of our implementation **What problems is Natterbox solving and how is that benefiting you?** Call quality and allows coaching ### 33. Natterbox - it works **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** I can make phone calls and receive them too. **What do you dislike about Natterbox?** Slow customer service, quality of calls not always great **What problems is Natterbox solving and how is that benefiting you?** The problem - connecting our CRM to a phone system. We've achieved this. ### 34. A "customizable" system they won't help you customize **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Natterbox?** The user interface in salesforce is gorgeous. I haven't seen the contact search feature this effective in any other phone systems I've used in the past. Not PCI compliant. **What do you dislike about Natterbox?** We've been trying to solve many issues with the system for quite some time now, and not found a solution. Most important, we have no clue if we are calling disconnected numbers or not. They just ring out with no answer. **What problems is Natterbox solving and how is that benefiting you?** Integrates into salesforce like many other phone services. Phone calls require wrap-up, and the wrap-up notes immediately go onto the accounts. **Official Response from Sophie Winter:** > Thank you for your feedback. I'm sorry to hear you've had some issues with using our solution. Please can you email support@natterbox.com with the issues you're facing so we can get someone to follow up with you asap. We're also pleased to update you that Natterbox is fully PCI compliant, allowing users to manage payments seamlessly and securely from within Salesforce. Full call recording option with the safety that no card details or DTMF signals are captured, meeting the requirements of PCI DSS, in a seamless and efficient manner, building trust with your customers. Full details can be found here: https://www.natterbox.com/pci-payments/ ### 35. Consistently Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Natterbox?** We used Natterbox for years and had no issues, consistent high quality and god support. **What do you dislike about Natterbox?** the CTI but that has been updated and we are looking forward to the interface enhancements coming soon. We have seen continual enhancements. **What problems is Natterbox solving and how is that benefiting you?** We needed a reliable telephony platform that gave us data and call recordings all easily available in the CRM. ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+12%3A27%3A52+-0500&secure%5Bsession_id%5D=53df70ea-b70c-4a06-a935-ae1a176fe6b4&secure%5Btoken%5D=a0582213b1c11b569a934efdb7edcaee07393c08e206ef639637b56df633d9a8&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Natterbox Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,597 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,380 reviews)