# Issues with Not Connected calls report

Hi everyone,

We internally use natterbox and hoping to understand why sometimes calls which don't get connected to specific queues don't get updated with Type = Not connected. 

Please let me know if I can expand further on the issue. 

Thanks, 
Niccolo

##### Post Metadata
- Posted at: over 4 years ago
- Net upvotes: 1


## Comments
### Comment 1

Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT lingo, which we as professionals in our own fields, do not need to know. 

They are "hands-off" on every issue and expect the end user to plop code in. Absolutely disgusted with this product.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Marketing Manager at SOS Xtreme Comfort




## Related Product
[Natterbox](https://www.g2.com/products/natterbox/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4