Natterbox Features

Based on 14 Natterbox reviews. Provides a scorecard to display team and/or individual performance.

As reported in 14 Natterbox reviews. Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.

Projects team sales performance publicly to reward and motivate employees. This feature was mentioned in 14 Natterbox reviews.

Based on 17 Natterbox reviews. Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.

Enables users to place phone calls over the internet. This feature was mentioned in 35 Natterbox reviews.

As reported in 13 Natterbox reviews. Enables users to place video calls over the internet.

Enables users to send instant messages over the internet. 21 reviewers of Natterbox have provided feedback on this feature.

Based on 14 Natterbox reviews. Enables users to share screens over the internet.

As reported in 21 Natterbox reviews. Enables multiple users to make phone or video calls over the internet at once.

Based on 26 Natterbox reviews. Enables users to contact one anothers through mobile phones and landlines.

As reported in 26 Natterbox reviews. Offers users the option to play music for contacts who are on hold.

Based on 19 Natterbox reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 26 Natterbox reviews. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 24 reviewers of Natterbox have provided feedback on this feature.

Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 23 Natterbox reviews.

As reported in 16 Natterbox reviews. Requires users download the software on its own.

As reported in 48 Natterbox reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 42 Natterbox reviews.

As reported in 44 Natterbox reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 48 Natterbox reviews.

Based on 40 Natterbox reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. 37 reviewers of Natterbox have provided feedback on this feature.

Allows users to denote which contacts they believe are prospective customers. This feature was mentioned in 34 Natterbox reviews.

Allows users to take notes during or after the call for future reference. 43 reviewers of Natterbox have provided feedback on this feature.

Delivers users a daily summary of activity. This feature was mentioned in 44 Natterbox reviews.

Sends automated voicemails to prospective clients who fail to answer. 43 reviewers of Natterbox have provided feedback on this feature.

Based on 36 Natterbox reviews. Sends automated emails to increase engagement with prospective clients.

Based on 34 Natterbox reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

As reported in 12 Natterbox reviews. Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

As reported in 12 Natterbox reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls This feature was mentioned in 10 Natterbox reviews.

As reported in 12 Natterbox reviews. Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls 10 reviewers of Natterbox have provided feedback on this feature.

Based on 19 Natterbox reviews. Provides tools for evaluating customer interactions

Based on 18 Natterbox reviews. Offers features for maintaining fair and consistent scoring

Based on 23 Natterbox reviews. Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions 15 reviewers of Natterbox have provided feedback on this feature.

Provides a centralized dashboard for agents to view their scores and feedback 21 reviewers of Natterbox have provided feedback on this feature.

Tools for educating and training agents This feature was mentioned in 21 Natterbox reviews.

Integrates with other customer service or CRM software This feature was mentioned in 22 Natterbox reviews.

Helps ensure customer privacy and data protection This feature was mentioned in 18 Natterbox reviews.

Provides voice call functionality. 63 reviewers of Natterbox have provided feedback on this feature.

As reported in 43 Natterbox reviews. Provides an interface for one or more social media channels.

Based on 39 Natterbox reviews. Includes or integrates with live chat initiaited from the company's web site.

As reported in 39 Natterbox reviews. Accepts contacts initiated through SMS or other mobile text functions.

As reported in 37 Natterbox reviews. Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 57 Natterbox reviews.

Callers can be routed to a queue or placed on hold until an agent becomes available. 56 reviewers of Natterbox have provided feedback on this feature.

Based on 46 Natterbox reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. 42 reviewers of Natterbox have provided feedback on this feature.

Includes an interactive phone menu. 54 reviewers of Natterbox have provided feedback on this feature.

Populates CSR's screen with available customer data. This feature was mentioned in 54 Natterbox reviews.

As reported in 43 Natterbox reviews. Maintains and shares information across channels and agents as the case progresses.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 52 Natterbox reviews.

As reported in 62 Natterbox reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 65 reviewers of Natterbox have provided feedback on this feature.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 56 reviewers of Natterbox have provided feedback on this feature.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. This feature was mentioned in 45 Natterbox reviews.

Condenses long documents or text into a brief summary.

As reported in 25 Natterbox reviews. Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

As reported in 10 Natterbox reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting