Compare Aircall and Natterbox 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $82.00 1 User Per Month
Aircall
Star Rating
(1,547)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansNatterbox
Star Rating
(126)4.4 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations like HubSpot and Salesforce. Users appreciate the ease of navigation and the ability to quickly assign calls or SMS to team members, making it a favorite for small businesses.
- Users say that Natterbox offers a highly customer-focused experience, with many highlighting the strong support from the team. Reviewers who have implemented the platform multiple times note the trustworthiness and reliability of the service, particularly in larger, multi-site operations.
- According to verified reviews, Aircall's implementation process is notably quick and straightforward, with users mentioning the rapid setup and accessibility through both app and web versions. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- Reviewers mention that while Natterbox has a strong focus on customer support, it may not be as user-friendly as Aircall. Some users have expressed challenges with the configuration process, which can be a hurdle for teams that require a more tailored setup.
- G2 reviewers highlight that Aircall's call recording feature is top-notch, receiving perfect scores from users. This functionality is particularly beneficial for teams that rely on call transcripts for training and quality assurance, enhancing overall communication effectiveness.
- Users report that while Natterbox has valuable features like native Salesforce integration, it tends to be more expensive, starting at $82 per user per month. In contrast, Aircall's pricing at $30 per user per month makes it a more accessible option for small businesses looking to manage costs while still benefiting from robust telephony features.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Aircall
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
8.7
1,246
8.6
109
Ease of Use
9.2
1,261
9.0
111
Ease of Setup
8.9
736
8.6
90
Ease of Admin
8.7
453
8.8
80
Quality of Support
8.6
1,156
9.0
106
Has the product been a good partner in doing business?
8.2
441
8.9
79
Product Direction (% positive)
8.8
1,204
9.2
105
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
9.7
12
Not enough data
7.1
7
Not enough data
9.1
13
Not enough data
8.6
6
Artificial Intelligence - Conversation Intelligence
Not enough data
7.7
11
9.7
5
8.2
13
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
25
Engagement
Not enough data
9.0
16
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
9.3
615
|
Verified
8.7
64
Feature Not Available
7.1
43
Feature Not Available
6.7
39
8.1
371
6.4
39
7.9
442
|
Verified
7.0
37
Generative AI
7.8
237
7.2
26
Functions
8.8
570
|
Verified
8.4
58
8.7
554
|
Verified
8.3
57
8.8
537
|
Verified
8.0
47
Feature Not Available
7.9
42
8.8
475
|
Verified
Feature Not Available
8.9
495
|
Verified
8.5
56
8.8
518
|
Verified
8.3
55
8.8
479
|
Verified
8.2
43
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
110
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
8.6
52
8.9
566
|
Verified
8.8
63
8.8
594
|
Verified
8.5
65
9.1
517
|
Verified
8.9
56
Feature Not Available
7.8
46
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
357
|
Verified
9.3
37
Feature Not Available
5.8
13
Feature Not Available
6.3
21
Feature Not Available
7.4
14
8.2
229
|
Verified
7.9
21
8.7
257
8.6
26
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
8.1
24
8.3
266
|
Verified
8.1
23
8.7
283
|
Verified
7.3
16
Advanced Features
8.1
270
8.2
26
Feature Not Available
7.6
19
8.8
306
|
Verified
8.7
26
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
9.5
50
8.7
404
7.8
42
9.2
444
9.2
45
9.2
452
9.3
50
8.5
50
Feature Not Available
Contacts
8.9
437
8.4
40
8.7
417
7.7
37
Feature Not Available
8.1
34
Insights
8.6
434
8.9
43
8.6
421
8.6
46
Feature Not Available
8.3
44
7.7
365
7.6
36
Feature Not Available
7.4
34
7.7
51
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Natterbox are categorized as Outbound Call Tracking, VoIP Providers, Contact Center, AI Customer Support Agents, and Conversation Intelligence
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), AI Voice Assistants, Auto Dialer, and AI Sales Assistant
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Sales Coaching, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Financial Services
15.3%
Staffing and Recruiting
7.3%
Manufacturing
6.5%
Leisure, Travel & Tourism
6.5%
Computer Software
6.5%
Other
58.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
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