2026 Best Software Awards are here!See the list
Compare Aircall and Natterbox 
Featured Products
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $82.00 1 User Per Month
Aircall
Star Rating
(1,529)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansNatterbox
Star Rating
(122)4.4 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless integration into existing workflows. Users appreciate features like real-time call monitoring and easy call routing, which enhance day-to-day operations.
- Users say Natterbox shines in its native Salesforce integration, allowing for a smooth telephony experience directly within the Salesforce environment. This integration is highlighted as a key benefit, especially for teams heavily reliant on Salesforce for their operations.
- According to verified reviews, Aircall has a significantly higher G2 Score compared to Natterbox, indicating greater overall user satisfaction. Reviewers frequently mention that Aircall's reliable communication and good sound quality contribute to a positive experience.
- Reviewers mention that while Natterbox is easy to administrate, particularly in managing call routings, it faces challenges in user satisfaction compared to Aircall. Users have noted that adjustments can be made quickly, but they still prefer the overall functionality of Aircall.
- Users highlight that Aircall's minimal setup and ability to synchronize contact information are significant advantages, making it a convenient choice for teams looking to streamline their communication processes.
- G2 reviewers report that while Natterbox has introduced innovative features like AI-powered capabilities, it still struggles with overall user satisfaction, as reflected in its lower G2 Score and fewer recent reviews compared to Aircall.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Aircall
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
8.8
1,234
8.6
105
Ease of Use
9.2
1,247
9.0
107
Ease of Setup
8.9
722
8.5
86
Ease of Admin
8.7
450
8.8
78
Quality of Support
8.6
1,144
9.0
102
Has the product been a good partner in doing business?
8.2
438
8.9
77
Product Direction (% positive)
8.8
1,196
9.2
103
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Artificial Intelligence - Conversation Intelligence
Not enough data
7.7
10
9.7
5
8.3
12
Not enough data
Not enough data
Generative AI
Not enough data
8.3
5
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
24
Engagement
Not enough data
8.9
15
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
9.3
604
|
Verified
8.7
63
Feature Not Available
7.1
43
Feature Not Available
6.7
39
8.1
369
6.4
39
7.9
441
|
Verified
7.0
37
Generative AI
7.8
237
7.1
25
Functions
8.8
569
|
Verified
8.4
58
8.7
553
|
Verified
8.3
57
8.8
537
|
Verified
8.0
47
Feature Not Available
7.9
42
8.7
474
|
Verified
Feature Not Available
8.9
495
|
Verified
8.5
55
8.8
517
|
Verified
8.3
55
8.8
477
|
Verified
8.2
43
Agentic AI - Contact Center
8.1
95
Not enough data
8.8
107
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
567
|
Verified
8.6
52
8.9
566
|
Verified
8.8
62
8.8
593
|
Verified
8.5
65
9.1
514
|
Verified
8.9
56
Feature Not Available
7.7
45
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
210
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.3
19
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
354
|
Verified
9.2
35
Feature Not Available
5.8
13
Feature Not Available
6.3
21
Feature Not Available
7.4
14
8.2
228
|
Verified
7.9
21
8.7
257
8.6
26
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
8.1
24
8.3
266
|
Verified
8.1
23
8.7
283
|
Verified
7.3
16
Advanced Features
8.1
270
8.2
26
Feature Not Available
7.6
19
8.9
305
|
Verified
8.7
26
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
9.5
49
8.7
404
7.8
42
9.2
444
9.2
45
9.2
452
9.3
49
8.4
49
Feature Not Available
Contacts
8.9
437
8.4
40
8.7
417
7.7
37
Feature Not Available
8.1
34
Insights
8.6
434
8.9
43
8.6
421
8.6
45
Feature Not Available
8.3
44
7.7
365
7.6
36
Feature Not Available
7.4
34
7.7
50
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Natterbox are categorized as Outbound Call Tracking, VoIP Providers, Contact Center, AI Customer Support Agents, and Conversation Intelligence
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), AI Voice Assistants, Auto Dialer, and AI Sales Assistant
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Sales Coaching, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Financial Services
15.0%
Staffing and Recruiting
7.5%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Information Technology and Services
5.8%
Other
58.3%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
