--- title: Natterbox Reviews meta_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. (6 reviews) - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. (5 reviews) - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. (5 reviews) - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. (4 reviews) - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Salesforce Integration (4 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. (3 reviews) - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. (2 reviews) - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. (2 reviews) - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. (2 reviews) - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. (2 reviews) - Customer Service (2 reviews) - Inadequate AI Capabilities (2 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (2 reviews) - Users note the **limited features** of Natterbox, especially lacking integrated messaging and advanced transcription segmentation. (2 reviews) - Long Wait Times (2 reviews) ## Natterbox Reviews ### 1. Natterbox - it works **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** I can make phone calls and receive them too. **What do you dislike about Natterbox?** Slow customer service, quality of calls not always great **What problems is Natterbox solving and how is that benefiting you?** The problem - connecting our CRM to a phone system. We've achieved this. ### 2. A "customizable" system they won't help you customize **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Natterbox?** The user interface in salesforce is gorgeous. I haven't seen the contact search feature this effective in any other phone systems I've used in the past. Not PCI compliant. **What do you dislike about Natterbox?** We've been trying to solve many issues with the system for quite some time now, and not found a solution. Most important, we have no clue if we are calling disconnected numbers or not. They just ring out with no answer. **What problems is Natterbox solving and how is that benefiting you?** Integrates into salesforce like many other phone services. Phone calls require wrap-up, and the wrap-up notes immediately go onto the accounts. **Official Response from Sophie Winter:** > Thank you for your feedback. I'm sorry to hear you've had some issues with using our solution. Please can you email support@natterbox.com with the issues you're facing so we can get someone to follow up with you asap. We're also pleased to update you that Natterbox is fully PCI compliant, allowing users to manage payments seamlessly and securely from within Salesforce. Full call recording option with the safety that no card details or DTMF signals are captured, meeting the requirements of PCI DSS, in a seamless and efficient manner, building trust with your customers. Full details can be found here: https://www.natterbox.com/pci-payments/ ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A27%3A47+-0500&secure%5Bsession_id%5D=3d821439-8fbf-436d-8340-4c39445234f2&secure%5Btoken%5D=ebe2d4759831e76b000c0e4bab1605b829b25c3b89a6651856a8de5fbfae254d&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [EspoCRM](https://www.g2.com/products/espocrm/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Natterbox Alternatives - 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