Mavenlink

Mavenlink

4.3
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Mavenlink offers a powerful combination of Project Management and Professional Services Automation (PSA) software for advanced project management, resource planning, collaboration, and financial management all in one place.

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Mavenlink review by Joe M.
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Mavenlink review by Stefanie D.
Stefanie D.
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"Fully Loaded Project Management Software"

What do you like best?

The reporting in Mavenlink is like nothing I've seen before. Most of the reports I was manually making in Excel were already done for me. Time tracking is mostly simple. I'm able to get information from the system 100 times faster than the manual process before.

What do you dislike?

Creating reports is a little difficult with their nomenclature. I did take their seminar and was able to figure out what I needed to after that. We are still in the beginning months of go live, so our employees are still figuring out how they are going to use it best for their projects.

Recommendations to others considering the product

Make sure your employees are on board. We have a lot of "old school" employees who do not like change. The most difficult part has been getting our employees to fully use the software.

What business problems are you solving with the product? What benefits have you realized?

We did not have a PM software before, only time tracking. This now allows project mangers to look into their projects without asking me (the accounting office) for information. We are definitely able to track our projects in real time, as opposed to monthly.

What Professional Services Automation solution do you use?

Thanks for letting us know!
Mavenlink review by Stefano A.
Stefano A.
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"The Ultimate Services & Operations Management Tool"

What do you like best?

- Integrations and API are available - if you use SFDC even better.

- Their Insights Reporting tool is basically a GoodData implementation - if you are technical enough you can improve this by adding custom fields and creating custom metrics.

- Project-wise it's essentially Microsoft Project but online and with conversations - you can manage anything from a very small and basic project to a massive 2 years project thanks to the versatile task management interface.

- Resourcing wise it has a Master Planning tool which looks a bit like Resource Guru but completely integrated with the software, so you are really buying the full package with Mavenlink.

What do you dislike?

I believe the biggest flaw in Mavenlink is the absence of a "real" administrator. Essentially, you can be an admin but if a project is set to "Invitation only" you cannot join it unless someone invites you.

So being a Mavenlink admin is not like being a Jira admin where you can do anything you want, you are more of a "open projects administrator".

The workaround is to have an integration user creating the projects and a good integration with your CRM that allows you to update fields that would be otherwise not accessible.

Recommendations to others considering the product

As with any other management software (e.g. Jira) you will need a good Business Analyst/Solution Architect on your side to make sure your business requirements are passed onto the Mavenlink experts during implementation/onboarding.

What business problems are you solving with the product? What benefits have you realized?

We use Salesforce to create projects in Mavenlink when an opportunity is closed as won, then we automatically assign the projects to the various Professional Services Directors who assign the project to the PM based on availability.

We then use GoodData to track project and employee performance.

So as long as you have a technical product champion, you can still "develop" new features like custom fields and report on them using GoodData Insights, assuming you're good at grasping their SQL like language called MAQL.

Mavenlink review by Jorge P.
Jorge P.
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"Much to like, but not without compromise"

What do you like best?

Mavenlink's primary selling point in our view is the breadth of analytic perspectives it offers compared to most other PM solutions. As soon as you have some real data flowing through the system, many of their out of the box Insights Reports provide next-level project transparency, which serves as a tremendous benefit for internal and external stakeholders alike.

Additionally, our organization handles project accounting in a unique and complex way, which had to be handled through a tedious manual reporting method in Excel. Mavenlink not only gave us a greatly simplified time tracking solution, but their Reports Specialists were also able to help us build a custom report that could automate most of the previously cumbersome manual process. It eliminated 1-2 days of recurring monthly work for some of our users.

Some other positives of the ML experience; wonderfully professional and courteous representatives at every level of the organization...I have yet to interact with any ML employee who has left a bad taste in my mouth, even when the point of the conversation was to listen to us complain; JIRA integration has worked fairly well for us, which allows our developers to remain in their familiar system while giving us an easier place to track and deliver reporting insights with clients; relatively easy to pick up the most basic project management functions right away.

What do you dislike?

Though ML has undoubtedly been a value add for our organization, it has not come without some bumps along the way.

- It's a comparatively pricey commitment. To this point, we're still undecided whether the benefits--significant as they have been--have actually been enough to convince us that the pricing isn't ultimately cost-prohibitive in the long term.

- There's a nickel-and-dime approach for every type of customization...implementing the JIRA integration (which has limitations of its own) and adding the custom reporting metrics cost us additional thousands. On one hand, I want to be fair enough to say that this makes sense...but given that this is where we have gained the most value, it feels important to point out to potential customers that you might have to spend even more than the already high seat license costs in order to get the most value out of the tool.

- Data refresh is hourly. Insights reports are incredibly valuable, but you'd better make sure you've got your most current information added at LEAST an hour before you need it. For some, this might not be an issue. But for organizations like ours with constantly changing/updating data, relying on reports out of Insights for meetings and updates with clients becomes a risky game to play.

- There are some use limitations even for the "Account Administrator" level. Not a huge downside, but there needs to be at least one sort of "superuser" permissions level where a true administrator can go in and correct project configurations when set with error.

- They tend to move very slowly when it comes to delivery of additional services. We'll request a custom report and will get an invoice VERY quickly, but then it will take a week or two before we're even assigned a BI specialist to begin working with to build the report. Again, this is the sort of thing that isn't a problem UNTIL you need something in a hurry. In which case, you're out of luck.

Recommendations to others considering the product

Don't expect a perfect solution out of the box, but do expect a VERY usable tool and a great team of people willing to help you get the most out of their product...albeit on a slower timeline than you would likely prefer. Would STRONGLY recommend taking the time to fully and thoroughly define EXACTLY what you are needing out of their tool before making the commitment to the service.

What business problems are you solving with the product? What benefits have you realized?

Custom reporting, and more importantly, custom reporting metrics that have automated some of the most critical previous pain points within our organization. Resource scheduling, given full adoption into the ML ecosystem, will be a huge benefit. Greater transparency when comparing project plans vs actual execution.

Mavenlink review by Aaron T.
Aaron T.
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"Great product and great client service"

What do you like best?

The user interface along with the flexibility of the system. Our users are able to easily use it and as an admin, I can easily manage and make changes throughout the system as needed. Time entry for employees is a breeze. We have consolidated all of our communication around tasks and clients to be within Mavenlink. Our workflow has pretty much been automated (with a custom developed feature). Client service is amazing!

What do you dislike?

The Insights reporting is amazing and unbelievably versatile. However, it would be nice to have a little more ongoing assistance in creating the reports. Also, we love the dependency feature that allows task workflow to be automated. However, we needed to purchase custom developments that made it usable at the individual task level and also to make templates repeater automatically. Works great though with those implemented, but I think those should be added to the default system.

Recommendations to others considering the product

It is really made for project based work. If you have recurring work like we do (accounting) it takes a little bit of manipulating to make setup work.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink has allowed us to track metrics we weren't tracking before. The time entry is effortless for employees. We were also able to standardize our processes and automate our workflow (using a custom development).

Mavenlink review by Nick R.
Nick R.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Organisation made simple"

What do you like best?

What we like best about Mavenlink is the ability to separate our staff into different teams to be able to organise all jobs, support tickets and tasks that come through from a large list of clients. We are also able to tick jobs off once complete and assign time to each job when we finish which helps a lot when it comes to billing clients for time spent on tasks.

What do you dislike?

One thing I dislike would have to be an activity dashboard could have a cleaner/less cluttered interface or have customisation options so when you log in, you see what you want to see first.

Secondly, another small one would be you have the inability to download all files in a task and sometimes when you have 10-15 files to download, you have to do them all individually which takes time.

Recommendations to others considering the product

I would highly recommend Mavenlink. Mostly because of a few simple things:

- task organisation

- Assigning tasks/jobs to team members

- Ability to track time to bill clients correctly

- Team leaders can see the work load of your team members and re assign jobs.

- Great way to communicate changes, keep ontop of jobs and have it all in one place instead of going through endless emails.

This is a great product and has streamlined our job system significantly.

What business problems are you solving with the product? What benefits have you realized?

Our main solution mavenlink is supplying us is task tracking. With teams comprising of several people, we know who have taken up what job, and how long they have scheduled to work on it for. No more emailing around to see who is available for a task or wondering what you need to do. When you take on a task or a job has been assigned to you, you can comment, schedule and compelte tasks which alerts people who have put in the job. This has made our teams work more streamline and has been amazing so far.

Mavenlink review by Adele S.
Adele S.
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"A great tool for managing projects, however still needs work for adequate analysis and planning"

What do you like best?

The ease with which you can set up projects with their own unique parameters and the visual aid of tracking against budget and estimates. The possibility of creating your own custom reports.

What do you dislike?

Mavenlink has aspects that are not relevant to the way in which my organisation manages projects, and if we had to adopt these aspects then it would be a much more cumbersome process. E.g. the use of scheduling - not using this element hinders our possible use of reports that are based on scheduling, however if we wanted to use the reports and therefore use the scheduling functionality then it would add on too much administrative time. This has the knock-on effect of being limited in terms of resource forecasting, and it also doesn't allow for various aspects of financial forecasting according to our needs. Additionally, the licensing model is not practical, as we need our resources to be able to do more than the "Collaborator" level allows, but this then means most of our organisation needs the more expensive administrator-level license. The large disparity of pricing makes this an issue.

Recommendations to others considering the product

Ensure you have an internal champion of the product and that you have an appropriate team in place for the set up and configuration of the product. Be clear in your requirements, especially around reporting and determine how best to work with the system to meet your needs. Mavenlink is good as long as you understand how your requirements fit in with its functionality and you understand its limits.

What business problems are you solving with the product? What benefits have you realized?

Accurate tracking of resources'efforts against budgets and estimates.

Mavenlink review by Dominique A.
Dominique A.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The ultimate project/resource management and reporting tool"

What do you like best?

Mavenlink offers a very wide variety of features and tools that make project/resource management that much easier. As I migrated from an ERP-based tool to Mavenlink, I find it much more user-friendly and intuitive.

The out-of-the-box reports are very robust and custom reports can bring key KPIs even further, which is relevant for both C-level and end-user employees.

What do you dislike?

The only thing I can think of it that, in some areas, Mavenlink is a bit rigid when it comes to customizations. However, their engineers are constantly working on pushing new updates and allowing more flexibility, which is to be expected from a young company.

What business problems are you solving with the product? What benefits have you realized?

- Extreme ease of use, which was an issue with our previous tool

- WAY more visibility on project progress, which made them easier to manage and control

- Native resource allocation and scheduling helped us greatly in properly managing our resources and increasing utilization. Our previous tool was lacking in that area

Mavenlink review by Meghan R.
Meghan R.
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"The tool we've been needing for years! "

What do you like best?

I love that everything is in one place for a project - communications, tasks, time cards, files, etc. This will increase our project visibility significantly and save time jumping back and forth between several different tools.

What do you dislike?

I would love to eventually have a way to customize more in the system. While I can add custom fields to projects, tasks, users, etc., there is not an easy way to add those fields into new Task Views, onto the Dashboard, etc. (and there isn't currently a way to edit what shows on the Dashboard either). Mavenlink is developing new functionality everyday though and I'm excited to see what they can do here.

Recommendations to others considering the product

If you are a company who needs a PSA platform (basically everything that happens between a sale being made and invoicing the project), I would highly recommend looking at this tool. For the past year, I have literally been touching 6 different tools to account for a single time card because all of our tools were separate, which is not only time consuming, but error prone. This tool provides a way to keep all project and resourcing information in one place.

What business problems are you solving with the product? What benefits have you realized?

We are still in the implementation stages of Mavenlink and I can't write to any official benefits until probably a month from now - however, I can say with certainty that Mavenlink will help us solve efficiency problems (saves people from entering data or finding information in multiple systems), will help us get a better understanding of our true utilization per engineer, per team, etc., will help us determine our project margins much more accurately, and ultimately help us make better business decisions from the increased visibility and actionable data.

Mavenlink review by Cindy W.
Cindy W.
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"We use it everyday"

What do you like best?

I really like how well it organizes all of our projects. We can track our hours over one project, & each person can track their total hours over several projects. Writing invoices is extremely easy. "Your week ahead" is a very helpful tool. It makes it easy to keep all documents for a project in one place.

What do you dislike?

I can't think of anything that I dislike about it. You could probably make some aspects a little easier to use. It's one of our largest expenses.

Recommendations to others considering the product

If you need to track projects, keep all info for each project in a convenient location, track time &/or expenses, or compare different aspects of a project, then Mavenlink might be your answer.

What business problems are you solving with the product? What benefits have you realized?

Sharing project info across multiple users, which means each project is constantly up to date. Everyone involved in a project can post updates instantaneously. We can keep all of our documents for each project in one area.

Mavenlink review by Ray M.
Ray M.
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"Create marketing campaigns easily and at the same time with multiple details"

What do you like best?

It is very easy to create different templates to use them in the project you want. They have a lot of variety in that aspect.

You can view the project from multiple views, that is, you can continuously review the status of the project and add new features, functions or edit aspects that you consider relevant.

The personalized reports offer a great information, mainly the weekly reports are those that allow that the clients show to them of transparent form all the results obtained in the campaign of deep form, since in these reports they appear multiple details. This means that the communication with the client and the feedback is better and more transparent.

What do you dislike?

When there are several people working on a project, it is very difficult to see who is in charge of the project. You have to review comments and the specific task to find the person responsible for the project. This I think could be expedited to reduce the time.

On the other hand, if you want to take advantage of the program in its entirety you have to check the options and settings well. It has an intermediate learning curve and if you want to take advantage of all your creativity and all the tools of the platform it is convenient to review Mavenlink deeply and devote some time to learn correctly how to use it.

Recommendations to others considering the product

Getting your marketing campaigns to reach a greater number of customers means having software that helps you. Mavenlink allows you to have more knowledge about the campaign's profitability, the number of clients, to better understand your satisfaction and to review how each project is working individually or as a group. That's why I consider it a great tool to improve business marketing.

What business problems are you solving with the product? What benefits have you realized?

It has allowed me to visualize projects and marketing campaigns in a deeper way thanks to their personalized reports. When I do a new marketing campaign I look for profitability, but also get satisfaction in the client. With this tool, the way to better guide your campaign is simplified.

I also use Gantt diagrams a lot in the projects, since it allows me to visualize all the current projects as a group and also individually. Being able to see them in that more visual and schematic way allows me to better understand the details of each one.

Mavenlink review by Mark W.
Mark W.
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"Keeps us going 90 MPH"

What do you like best?

Mavenlink allows us to handle 20 clients and 100+ projects at a time with precision and collaboration. We value collaboration as an agency and Mavenlink keeps everyone informed and grants easy access to every document, image, video, design file, and more.

What do you dislike?

Mavenlink has a learning curve and takes time to get up to speed.

Recommendations to others considering the product

You must have buy-in and 100% commitment from the top down. Without full immersion, it won't work for you. While this is true of any project management software, it is especially true of Mavenlink because of its learning curve BUT if you commit and persist, the benefits will overwhelm you. It's a turbo engine for your project management.

What business problems are you solving with the product? What benefits have you realized?

Tracking time is seamless when communicating about projects — the biggest advantage to Mavenlink. We have a better idea of how much time we are spending on each project. Mavenlink is like an MRI for our business.

Mavenlink review by Aileen Y.
Aileen Y.
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"Insights focused Project Management System"

What do you like best?

Mavenlink's insights capabilities are top notch and allow for a wide breadth of analytics of projects.

What do you dislike?

As a project management tool, I think it could be more agile and allow for better scalability for companies who work on a minute by minute basis across hundreds of employees and projects. The task and user view capabilities could be refreshed.

Recommendations to others considering the product

Mavenlink is great if you know how to utilize its insights and primarily want to focus on how project time and expenses affect its projected profits. It is not the best at agile task management, but there are workarounds in order to make it work for your team.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing Mavenlink to better track performance based on time and expenses logged. It's ability to track scheduled vs actual hours also help us visualize the performance of a project and adjust for future projects as necessary.

Mavenlink review by Dana W.
Dana W.
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"System Adminstrator"

What do you like best?

Easy burn reports. Real time feedback on your budget. Simple time tracking. Also a very robust reporting and insights program that you can learn with ease.

What do you dislike?

There needs to be better Gantt options and settings to set up pages the way you want to work with them. Another example of that is we need to be customize the Dashboard landing page for each user and how it would best work for them.

What business problems are you solving with the product? What benefits have you realized?

We need to be able to see our employees utilization, our projects budget burn and forecast and predict hours for resources. We have been able to use the Salesforce integration to complete the full sales cycle and help keep our information up to date and synced. It has provided us with much more insight and allowed us to problem solve issues long before we would have with our excel management :)

Mavenlink review by Mitch S.
Mitch S.
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"Critical in helping our services business scale"

What do you like best?

The Mavenlink API enables our internal team to build tools to directly interact with Mavenlink which helps us move even faster. When choosing a solution, it was critical for us to work with a company that is engineering first and provided open-access to the data that we were ultimately driving, Mavenlink did that.

What do you dislike?

There still isn't a "best-view" for us in our how we like to see who's allocated to which projects globally at a glance - so we needed to build our own view (hence why I love the Mavenlink API).

What business problems are you solving with the product? What benefits have you realized?

We needed a reliable tool to allocate resources and forecast demand globally...moreover, we needed something that could help us make more data-informed decisions. To date, we're much more accurate at seeing our current workforce utilization sliced a number of ways - this enables us to make headcount decisions much more efficiently.

Mavenlink review by Caitlin F.
Caitlin F.
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"Best Project Management Tool I've Used"

What do you like best?

I love the collaboration aspect of Mavenlink. I can communicate quickly and effectively with my coworkers within each project so that things don't get lost in the shuffle. It's easy to navigate, create new templates, change due dates when priorities shift, and keep track of my to-do list of tasks. I've used several other PM tools at other creative jobs and I like Mavenlink the best.

What do you dislike?

I don't like that you can't track any hours to an archived project. Sometimes we end up discussing it months later and I'd like to track the update in my time tracker tool but you can't access old projects that have been archived.

Recommendations to others considering the product

Definitely a useful tool for collaboration among team members within multiple projects.

What business problems are you solving with the product? What benefits have you realized?

When you just communicate via email, it's easy to lose track of what people need and when. In Mavenlink, everything is organized by due date and you get a feed of the most recently updated projects on your dashboard home page. For me, it's a valuable time management and project prioritization tool!

Mavenlink review by Ashley W.
Ashley W.
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"Does the trick, but a bit cumbersome"

What do you like best?

I love the Master Planning Tool and the intuitive interface for building out tasks and projects.

What do you dislike?

Little features seem to missing everywhere. For example: within the time and expenses tab, not showing a rollup/totals, not enabling subtasks to rollup to a tally in the task they're nested under, not allowing the ability to flag tasks as auto-logged to timecards, not allowing templates to be copied and include the durations and role assignments. The fact that Master Planning can show scheduled hours is awesome, but I hate that it doesn't have a view to allow you to see scheduled vs. actuals logged. The fact that there isn't a status for "out with client for review"

What business problems are you solving with the product? What benefits have you realized?

We're able to track projects over time and report on profit margins at the project level. We're able to schedule/allocate resources to maximize efficiency.

Mavenlink review by Tristan D.
Tristan D.
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"The Facebook of Project Management platforms."

What do you like best?

The activity dashboard is the best part of Mavenlink. A feed that allows you to keep track of official communications and notes is perfect, plus it keeps clients involved. The API is also very strong and allows us to generate reports FAR beyond what is offered by Mavenlink. Our ability to manage projects and people has greatly increased due to the features that have been implemented since we switched to Mavenlink.

What do you dislike?

The Gantt chart needs a lot of work. The interface is slow and clunky, plus it is not a great view for the executives and sponsors, visually speaking. The purpose of this chart is not really to "manage" the project, but instead show a high level overview of everything. There is currently no great way to show this to execs and sponsors. There needs to be a better mobile experience as well. We need a fully functional way to log time, complete tasks, post activity and generally manage projects from Android and iOS.

Recommendations to others considering the product

Definitely use the API and build your own insights dashboards.

What business problems are you solving with the product? What benefits have you realized?

Change Orders are a big business process that we solved by using Mavenlink. Approval and communication have been GREATLY streamlined! Before, we were managing change orders through written communication and supporting documentation, but now we are able to have the discussion in project meetings, then pass through the Change Order approval as a budget change and there is an affirmative action on their part. It's great!

Mavenlink review by Ashton U.
Ashton U.
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"Mavenlink"

What do you like best?

I love the resource scheduling features. The latest enhancements include gantt chart updates (drag and drop), scheduling resources at capacity (can measure variable work weeks) , and EAC costing models. The utilization reports are a life-saver! Love the Master Planning filters also.

What do you dislike?

The new projects screen is not the best page to maneuver; page does not hold number of lines returned; though the filters have improved. On the task tracker, issues are not fully separated from tasks and that can make things messy. The task filters also are lacking in the project; cannot filter tasks by owner.

Recommendations to others considering the product

Love this software! They are constantly improving and I love the roap map.

What business problems are you solving with the product? What benefits have you realized?

Much easier to forecast income and availability, resource availability, etc. Provides much needed transparency into business analytics.

Mavenlink review by Craig "Dodge" L.
Craig "Dodge" L.
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"Used many, this one is the best"

What do you like best?

I love the user interface. In running a project, it is intuitive and organized well. The software has a very impressive feature set, more so than the project management softwares I've used in the past. As an agency, we do many of the same things for multiple clients, so the project templates feature has been great to use over and over. This and other features are definitely improving our efficiency and saving us money - or at least allowing us more time to focus on the work itself. You can become a basic user pretty quickly and easily. The software is cloud-based, so it does not require installation, and updates automatically.

What do you dislike?

It is expensive. There are maybe TOO MANY navigation features and paths. There is a lot to learn to become a power user.

Recommendations to others considering the product

It is on the high end of the price spectrum, in this space, but so far we feel like we are getting our money's worth.

What business problems are you solving with the product? What benefits have you realized?

Running projects for agency clients is our primary use of Mavenlink. It has good internal (agency only) and collaborative (agency + client) capabilities.

Mavenlink review by Steven A.
Steven A.
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""Incredible item and extraordinary customer administration""

What do you like best?

The UI alongside the adaptability of the framework. Our clients can undoubtedly utilize it and as an administrator, I can without much of a stretch oversee and make changes all through the framework as required. Time section for workers is a breeze. We have merged the majority of our correspondence around errands and customers to be inside Mavenlink. Our work process has essentially been mechanized (with a specially created highlight). Customer administration is astounding!

What do you dislike?

One thing I aversion would need to be an action dashboard could have a cleaner/less jumbled interface or have customisation alternatives so when you sign in, you see what you need to see first.

Besides, another little one would be you have the powerlessness to download all records in an errand and once in a while when you have 10-15 documents to download, you need to do them all independently which requires some serious energy.

Recommendations to others considering the product

Unquestionably utilize the API and construct your very own bits of knowledge dashboards.

What business problems are you solving with the product? What benefits have you realized?

Precise following of resources'efforts against spending plans and gauges.

Mavenlink review by Dorthy M.
Dorthy M.
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"Mavenlink review "

What do you like best?

I truly like how well it arranges the majority of our undertakings. We can follow our hours more than one anticipate, and every individual can follow their all out hours more than a few undertakings. Composing solicitations is very simple. "Your week ahead" is a useful instrument. It makes it simple to keep all records for a venture in one spot.

What do you dislike?

I can't consider whatever I loathe about it. You could likely make a few perspectives somewhat simpler to utilize. It's one of our biggest costs.

Recommendations to others considering the product

Mavenlink is incredible on the off chance that you realize how to use its experiences and basically need to concentrate on how venture time and costs influence its anticipated benefits. It isn't the best at coordinated undertaking the board, however there are workarounds so as to make it work for your group.

What business problems are you solving with the product? What benefits have you realized?

We are still in the execution phases of Mavenlink and I can't keep in touch with any official advantages until likely a month from now - nonetheless, I can say with assurance that Mavenlink will enable us to take care of productivity issues (spares individuals from entering information or discovering data in various frameworks), will enable us to show signs of improvement comprehension of our actual usage per engineer, per group, and so forth., will enable us to decide our venture edges considerably more precisely, and eventually help us settle on better business choices from the expanded perceivability and significant information.

Mavenlink review by User in Information Technology and Services
User in Information Technology and Services
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"Great tool to manage projects for any company"

What do you like best?

Mavenlink is a very powerful tool to manage projects and there are multiple reasons we went for it after throughly analyzing other tools. We have over 850 employees spread out in 15 offices across the globe and Mavenlink is very easy to use thanks to its intuitive interface and all the help tutorials, videos, FAQs, and great live support. Overall, we've been using it for 3 years.

The other positive thing is Mavenlink has many integrations with 3rd party tools like JIRA, Salesforce, and many others. It's a huge plus there's also Mavenlink API for everything else that isn't yet officially supported.

The platform has project templates, Gantt chart, time tracking tools, expense reports, timesheets, invoicing, file storage, collaboration feed, resource planner and all kinds of reports. It is accompanied with very flexible permission management and different rate cards depending on a region. What is also nice, you can invite client users to projects for free.

The notification management is pretty flexible and is done via emails that you can configure in many ways to not get overwhelmed with all the updates (big plus).

Last but not least, there is a web-optimized mobile app and a browser plug-in to do time tracking and project updates on the go.

What do you dislike?

With all the benefits, there are a few minor inconveniences. For example, you cannot select multiple tasks/milestones/deliverables in a project and do a mass-update (i.e. change status or assignees) - you have to go one by one. File manager portion could also be expanded and use some permission management, folders, upload requests or sharing links. It doesn't look like Mavenlink support multiple languages (at least we use English UI across the company and the help portal didn't suggest any language settings per user). Other than that there isn't much to wish for.

Recommendations to others considering the product

If you're looking for on-premise locally hosted/deployed solution, consider something else.

What business problems are you solving with the product? What benefits have you realized?

We do marketing SaaS implementations for some of the biggest companies out there and Mavenlink is our project management tool. It helps us keep projects on track and within the set budgets, improves collaboration with customers, and makes the whole project management easier and more efficient.

Mavenlink review by Administrator
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"Good software, mediocre implementation experience"

What do you like best?

Software is easy to use. Great task tracking view and has the ability to capture emails in the work spaces. Support is very responsive and eager to help. Insights reporting, while not in real time, has been revolutionary for us.

What do you dislike?

We did not have a great initial implementation experience. We found Mavenlink through a 3rd party, which caused some trouble from the start. We realized that we do business in a semi-unique fashion and Mavenlink Consultants couldn't quite help us achieve what we were looking for. Resourcing out of Mavenlink for our scenario is not great. That was something we should have looked at before deciding on a PSA.

Recommendations to others considering the product

Do your scenario planning beforehand. What do you want Mavenlink to do for you? does that include project management only or resourcing as well? Do you have the appropriate staff to handle administering it?

What business problems are you solving with the product? What benefits have you realized?

Mavenlink provides us with the data we need to make decisions. For the first time as a company we have visibility into accurate project margins.

Mavenlink is also a great project task tracker, our managers are able to have visibility into projects like we've never had before.

Mavenlink review by Dan C.
Dan C.
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"Great Software... easy to set up, easy to use, all the features we need."

What do you like best?

Everything we need in one place with total visibility across all of our projects, personnel and finances.

What do you dislike?

While Insights are quite extensive out of the box, I'd love to see all insights be real-time instead of having them near real-time (hourly sync of data). I'd also like to see a true mobile application instead of some limited capabilities in a mobile browser.

Recommendations to others considering the product

Mavenlink Professional Services offers excellent services packages which provide insight into best practices and various tips and tricks for setting up and making the best use of Mavenlink. I would strongly suggest taking advantage of this.

What business problems are you solving with the product? What benefits have you realized?

We needed a central place to manage and have visibility to all projects and their associated timelines, resourcing and finances. After defining our process and data model, Mavenlink was easy to set up and migrate to. In a couple weeks we had our projects set up and had immediate visibility into our resourcing and forecast. With APIs available for just about everything, we easily imported the historical time for our active projects to be able see the full picture. Mavenlink is so easy to use for end users that it was almost seamless to get the team engaged and following our newly established processes from the start. Like most software in this area, it only works if you use it and Mavenlink makes this a priority.

Mavenlink review by Greg T.
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"Great software"

What do you like best?

First, Mavenlink allows for you to manage your projects, communications, timesheet entries, and Quickbooks integration all within one product versus needing multiple standalone systems.

Second, the amount of reports you can run, customize, filter, and data insights you can pull are incredible! It is by far the most robust platform I have ever used for being able to use the data on your projects to gain insights, and to be able to get the data that you need in multiple reports and ways. From project managers, to Delivery, to Operations, to Finance, can all leverage the platform to get the information they need and how they need it with all of the different reports available, and the flexibility to customize what data you want to see and how you use it. Setting and labeling Roles and Groups however you want also gives an additional layer of your ability to group sectors of data.

What do you dislike?

There are some functionality tweaks here and there, but you can make suggestions through Customer Service and Support), and many of the ones our company has made have been implemented.

Recommendations to others considering the product

This product is great and definitely looking into

What business problems are you solving with the product? What benefits have you realized?

Project management software, time entry logging, reporting and data pulls. Most of the benefits I touch based in the "What do you like section", but we have a centralized system now and the reporting and data we can pull has been a game changer for us.

Mavenlink review by User
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"Configurable Solution to meet many needs - Customer oriented "

What do you like best?

One of the most helpful things about Mavenlink is that we have the ability to easily share our project plans with our customers. It is so nice to have a reference point as well as house all information from the project. In addition, I love that we have instant chat support access - by far one of the most helpful features a company can have.

What do you dislike?

The least helpful thing about this product is that it is not very intuitive on how to update the dates and the gantt dependencies. In addition, the print out of the GANTT chart is very poor and difficult.

What business problems are you solving with the product? What benefits have you realized?

When we initially invested in the solution, we were solving for the lack of a project plan in general. We had no ability to capture or memorialize the project and the details. In addition, we didn't have a clear way to gauge time commitments and availability.

Mavenlink review by Kristen W.
Kristen W.
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"LOVE THE ORGANIZATIONAL CHARTS!!"

What do you like best?

The flow charts that allow so many personalized options are unique and a life-saver. The time tracking options are also a big hit. The entire office is able to utilize multiple aspects of Mavenlink without any issue. The software is extremely user friendly and doesn't have all that added "fluff" that can get in the way at times.

What do you dislike?

Quite honestly, I cannot think of any negative aspects in reference to Mavenlink. It truly is simple to learn on your own. And it is so easy to implement as a single user or in a group setting.

Recommendations to others considering the product

If you are in need of organizational visuals, time management analytics, and project planning metrics - this is the software you need to use!

What business problems are you solving with the product? What benefits have you realized?

Client work load and billing organization has become a breeze compared to what was utilized in the past.

Mavenlink review by Bradley r.
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"Integrated with Other Systems!"

What do you like best?

Moved over from another PM system but Mavenlink's connection to our CRM system is making it so much easier to use! Nested tasks make it easy to see where the different stages of a project are.

What do you dislike?

Little bit of a learning curve but great once you're used to it. Setup can be involved if you've never worked with a project management system before but if you've used any others then it's relatively straightforward to setup.

What business problems are you solving with the product? What benefits have you realized?

Get a single view of all of the inbound requests which we never had before. Reporting is good and it visualizes what the workload and value (in dollars) each of the team members is producing.

Mavenlink review by Josh R.
Josh R.
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"Mavenlink: Ode to a bogged down product"

What do you like best?

I honestly would say that Mavenlink is great at showing you task lists and the activity feed has had some considerable upgrade in the last year

What do you dislike?

I do honestly feel that this product is incredibly sluggish. The billing system is convoluted and the User Experience is in desperate need of some fine tuning. They only recently upgraded their comments section and you can't even edit a comment unless you click out of the task and go back to the activity feed. All in all the product just feels bloated and confused about what it truly wants to be. Billing is simply not a possibility right now because sending an invoice through the system is so painful

Recommendations to others considering the product

There are better products out there, though we are still hardpressed to find an all in one solution.

What business problems are you solving with the product? What benefits have you realized?

We are attempting to solve our project management system by using a product that could easily show our developers their daily tasks without having to see information.

Mavenlink review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
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"Unlock Meaningful Visibility to your Professional Services Organization "

What do you like best?

Mavenlink Insight's provide an easy solution to create reports and dashboards that focus the efforts of the entire services team on the right things. Ens users find the platform intuitive and easy to use, but robust enough to be a workhorse for our organization.

What do you dislike?

Insights is on a 1 hour delay for reporting and there is no workflow capability for reporting or the system. I would like the ability to have some workflow capabilities regarding notifications. Additionally, there is a limited web app, but it lacks functionality. A native web app would be very beneficial.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink has helped us improve time tracking by 24% from our previous system and the Master Planning feature has improved our resource management capabilities. By using insights, we've also been able to improve the quality of our processes and practices significantly as well. We are just starting to realize our potential to improve our project margins with the platform.

Mavenlink review by David P.
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"President"

What do you like best?

Mavenlink is pretty awesome! The tool itself covers a wide array of what our company needs on a daily basis: from project management to billing integration with our Quickbooks. Not sure what people are talking about when it comes customer service as you can get ahold of chat service within seconds any day or time of the week.

What do you dislike?

Its a bit pricey, and is missing some Kanban style or other more productive ways to schedule tasks each day.

Recommendations to others considering the product

Kanban and other approaches to organizing to-dos. Bring in Retainers as an option to burn through. Bring in Contacts for basic CRM. Lastly, update that mobile app!!

What business problems are you solving with the product? What benefits have you realized?

Project & billing managment

Mavenlink review by Micquella A.
Micquella A.
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"Great product, great supporting team"

What do you like best?

I like that we've put resource planning somewhere easily accessible for the whole company! Before Mavenlink, we used Microsoft Project for this, and it was no where near as easy-to-use as Mavenlink. Our Senior managers' feedback on resource planning in Mavenlink has been "I can't believe we used to do this another way!"

I also really like the support we've gotten from the Mavenlink team -- whether it's getting questions answered, prioritizing potential feature enhancements, or giving feedback on the product roadmap -- I always know that our voice will be heard and considered.

What do you dislike?

Some of the gaps in functionality for project planning have been a pain point, but we found workarounds and optimized our internal training program to help. As a project manager and one of our primary Mavenlink admins, I had a lot of feedback for Mavenlink on this subject, and they listened! I'm thrilled that there's some huge enhancements coming here! Even as-is though, it's definitely usable, flexible, and still much more accessible than having separate .mpps living all over a file system.

Recommendations to others considering the product

Be realistic about the size of your company and the complexity of your processes when planning your Mavenlink rollout. Consider your migration needs to in-flight projects and resourcing.

What business problems are you solving with the product? What benefits have you realized?

We're solving the problem of having disconnected project plans and resource planning. We're also getting a huge boost in our reporting ability on actual project hours compared to planned!

Mavenlink review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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"Reporting is what I need"

What do you like best?

For me, it's important that I can access reporting for the company and there is a robust feature set around this. I am able to look at utilization, billable vs. non-billable, productivity, PTO and other metrics that really allow me to piece together the picture I need for Operations. There are lots of ways to slice and dice the data. I tend to be pretty hands on with it working with exports, but there are tons of reports that are also more automated as well.

What do you dislike?

While there is a custom report builder, I do wish it was a little more intuitive to build my own custom reports.

What business problems are you solving with the product? What benefits have you realized?

Personally, this is my gateway into the health of our company from a reporting standpoint with my position in Operations, being an agency that works mainly on billed hours but it also services our resourcing and task management.

Mavenlink review by User
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"Powerful tool, but requires you to know your needs inside and out."

What do you like best?

ML has a good UI and makes some processes much easier, especially allocating resources and anything financial/billing related. The project management interface is good, it allows you to edit in line and can handle hours and $ based budgets.

What do you dislike?

Reporting can be difficult to understand when trying to stand your instance up, especially because the full set of standard reports may be made available to you even though you may not manage projects, utilization, etc in a way that supports those reports showing anything meaningful,

Recommendations to others considering the product

Make sure you know your priorities in using the tool. You fundamentally cannot equally prioritize multiple functions such as PM, billing, and resourcing. You need to choose what your number one goal is, and then realize secondary goals may still have gaps in their pipeline to accommodate.

What business problems are you solving with the product? What benefits have you realized?

1. Billing/invoicing 2. Resource Management 3. Project Management 4. Financial Forecasting

Mavenlink review by Zachary A.
Zachary A.
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"Well designed and allows you to get as granular as you want."

What do you like best?

I can get extremely granular on a project or task if I want, but I don't have to. It integrates with Quickbooks extremely well. It allows my account manager and COO to dive as deeply as they want into my projects. Assigning and setting up new projects and tasks is a breeze.

What do you dislike?

So far, no way of creating a recurring scheduled task in a project. The UI is very text-heavy, it can be a bit much when trying to find something quickly if I don't know where to look already.

Recommendations to others considering the product

It's designed for people who think like me, it provides excellent time tracking integration with quickbooks, and deals with a high volume of projects very smoothly. The interface is very text-heavy and the potential for granular tracking seems overwhelming until users get comfortable with it.

What business problems are you solving with the product? What benefits have you realized?

Tracking, recording, and predicting a high volume of consulting projects across many clients and several consultants.

Mavenlink review by Jaymie S.
Jaymie S.
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"Mavenlink Rocks for Keeping Our Virtual Team Well Organized and Efficient"

What do you like best?

The resource management feature allows us to know who is available for a next project and who might be overloaded on any given moment. It's also a great way to flag our finance team for invoicing once a project is marked as completed by our creative team.

What do you dislike?

Not really much to dislike. It's really easy to use and fast to implement. The cost is reasonable compared to its competitors as well.

Recommendations to others considering the product

It's like having a blog page for each project your team is working on- and you can even securely add in customers so they can 'order' a project and/or watch real-time progression and provide updates. Love also the gant chart so you can show your client that if a decision or an approval is delayed-- final timeline is shifted back to xyz date. It's really a great visual and helps keep the project moving forward.

What business problems are you solving with the product? What benefits have you realized?

Streamlining our communications within our agency. Whenever we can move away from communicating through emails, and keeping our different drafts/files more organized and online- we can and do. Mavenlink is great for this.

Mavenlink review by Natalie S.
Natalie S.
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"Mavenlink for Project Management"

What do you like best?

Being able to track where resources are spending their time. It is helpful for seeing how people spend their time in any given week.

What do you dislike?

Ease of use. Mavenlink seems to overcomplicate certain aspects. Simplicity is key in actually being beneficial, especially for teams where time is of the essence.

Recommendations to others considering the product

I think Mavenlink can add many benefits especially to Professional Services teams and Project Managers. Mavenlink makes it easier to view projects, budgets, deliverables, resources, and determine timelines all in one place.

What business problems are you solving with the product? What benefits have you realized?

Organizing resources, projects, and budgets. I use Mavenlink every day and it definitely adds value for me to be able to keep track of projects. However, as mentioned, it could be improved for ease of use and simplicity.

Mavenlink review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
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"Coming up short"

What do you like best?

There is an API, although lacking its is a step above competitors who don't have one.

What do you dislike?

Most features are missing key functionality and not quite fully baked, especially its base model as being made for SCRUM. Another huge problem is lack of knowledge from support about what is available on the API. Lastly, there is a huge lack of parity between data available from the UI and what is available in the API.

Recommendations to others considering the product

Make sure it has the functionality you need specifically. Ask for a demo to show how to do exactly what you are looking for. Their interpretation of features may be different than from what you would expect.

What business problems are you solving with the product? What benefits have you realized?

Project tracking. I am a real heavy advocate of scrum boards and sprints using XP and its sad that such a commonly used feature does not exist.

Mavenlink review by Courtney  H.
Courtney H.
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"Best project management system"

What do you like best?

The ability to see across multiple offices in different locations what's going on.

What do you dislike?

There are a lot more steps involved to enter data than we were currently use to but the reward on the back end is worth it

Recommendations to others considering the product

Take more time than you need for set up and get all integrations working prior to launch. Test everything that you can.

What business problems are you solving with the product? What benefits have you realized?

As we were growing it was hard to look at our old system and see what employees were working on and who had capacity and who didn't - this system is helping us do that now

Mavenlink review by Scott W.
Scott W.
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"Great business analytics - helped our business manage time and jobs to a detailed level "

What do you like best?

The detailed time tracking and allocations towards specific projects and tasks. It is great to be able to create the different phases that a project undertakes and figure out how our employees are performing against them. We were able to understand how our pricing metrics really stacked up once we were doing the work through several jobs at a blink of an eye.

What do you dislike?

Quickbooks integration is still really lacking. The invoicing I will say is very elementary in nature and we really only will use for internal use and tracking. If the invoicing could talk to more robust third party softwares that deal with invoicing on a much bigger and better scale that would be helpful.

Recommendations to others considering the product

Be diligent with scheduling and inputting all the data as it will help the analytics. Can be hard to get great reads on your company if you do not put in the time to input and manage the team through the software.

What business problems are you solving with the product? What benefits have you realized?

We are solving for a lot of project management workflow problems. We average a new project every two business days, which for an architectural firm of 10 people is a lot. Mavenlink allows us to keep track of each project the phase and exactly where our burn rates are at all times.

Mavenlink review by Administrator
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"Great Platform! "

What do you like best?

Mavenlink has really allowed our PMs to effectively manage their book of business. All the information on staffing, financials and timeline is right at their fingertips.

The Mavenlink team is very responsive and great to work with.

What do you dislike?

Some of the reporting (if you need to use the BI tool) is on an hour lag and can be hard to set up (you can do a Services engagement for it).

The Analytics Reporting is real time and awesome, but not everything is included in the reporting and it's not customizable.

Recommendations to others considering the product

It's a great product!

What business problems are you solving with the product? What benefits have you realized?

Prior to Mavenlink, we had a bunch of disperse systems to do time tracking, budget tracking, staffing, etc. Integrating it all into one tool has allowed us to better utilize our staffs and identify issues on projects before they arise.

Mavenlink review by Jake W.
Jake W.
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"The Backbone of Our Consulting Business"

What do you like best?

Mavenlink allows our consulting business to set up hundreds of clients (projects) and track everything we do with them (pertinent visit notes, billable time, expenses, tasks we complete, etc). This is invaluable information that stays with each client file and not only serves us well, but also benefits the client. Critical documents can be shared with the client right from our smartphones. Any new consultant that takes over has a full history of everything done with each client and what tasks are yet to be completed. This makes the transition from consultant to consultant nearly flawless. Such a vital tool for our business.

What do you dislike?

There are functions that aren't always applicable to our business, but we have learned to work around them and still come away with a robust tool that meets the vast majority of our needs.

Recommendations to others considering the product

If you are in need of a project management software system with multiple clients, this is a phenomenal program. It has kept our company very well-organized and kept our entire team of consultants in the know with whats happening with other clients as well.

What business problems are you solving with the product? What benefits have you realized?

Tracking our consultants production time as well as ensuring our clients are being billed properly for each service has been so good to have within the same program.

Mavenlink review by Niko O.
Niko O.
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"Improves Workflow and Organization "

What do you like best?

Being able to see tasks in order of due date is super helpful for me. Being able to visualize it as a list with due dates allows me to gauge my days ahead of time.

What do you dislike?

If there are Multiple tasks under one project it can be quite hectic with a lot of scrolling, searching, and expanding conversation in multiple threads.

What business problems are you solving with the product? What benefits have you realized?

Client organization is a huge one. One benefit I've noticed is how much is allows me to not get overwhelmed by having to organize information and project attachments when it comes to a project.

Mavenlink review by Rachel M.
Rachel M.
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"Great for Reporting"

What do you like best?

I love how customizable the reports in Mavenlink are. I can pull any metrics I want and filter them in numerous ways. I am also starting to schedule reports so team members can receive an automated, weekly reports of what they need to see. I recently spoke to Mavenlink support about being able to see scheduling details when I view the report, and it is on it's way, which is great news to hear!

What do you dislike?

We use custom fields on almost all tasks we create. We've created templates with these task lists because we re-use a lot of the same tasks. Unfortunately, templates do not save custom fields so we've had to add these each time we apply a template.

What business problems are you solving with the product? What benefits have you realized?

We use Mavenlink for resourcing. It's great to see billable vs. non-billable time which helps us determine if teams are being fully utilized and where we need additional help.

Mavenlink review by Administrator
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"Great Product - Great Value"

What do you like best?

Mavenlink's easy to use UI, Real-time Data, and Back-end Insights engine out perform many of their competitors, and frequently at a much small cost.

What do you dislike?

There are certain modules that I would like to be able to customize a little bit more, but we have been a customer for several years, and Mavenlink is continuously making improvements, and I feel that our feedback is actually taken to heart.

Recommendations to others considering the product

Ask Sales to give you a trial Sandbox and really setup a mock organization to make sure it can work the way you need it.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink has greatly improved our ability to project revenue and then to track against those projections in real time. Related to this, Mavenlink has greatly improved our ability to map project scheduling across resources at a portfolio level.

Mavenlink review by Wendy A.
Wendy A.
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"Data at My Fingertips and Meaningful KPIs"

What do you like best?

Without question, the Resource Planning in Mavenlink is tops on my list for value received! As well, the (custom) Insights reporting is invaluable and, I cannot imagine going without the ease of having all project documents, collaboration and financial detail in one place, now that we have it with Mavenlink. When asked for updates/details by management, I can efficiently and accurately respond with the most up-to-date information available.

Too, the Mavenlink team is top-notch! They are very responsive and patient. They go to great lengths to understand the specific needs of our business. A+ service!

What do you dislike?

Data refresh being hourly is a challenge. I would like to see that decreased significantly.

What business problems are you solving with the product? What benefits have you realized?

Custom reporting, custom reporting metrics, resource scheduling, project collaboration and ease of comparing project plans vs actual.

Mavenlink review by Kelli C.
Kelli C.
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"Beyond Amazing Customer Service"

What do you like best?

My favorite part about Mavenlink has to be the quality of customer service we received from Daniel Apple. Any time any of our team had a question, he was all over it! If he didn't have the answer, he found the answer for us in no time at all. We feel comfortable signing up for the Mavenlink service, because we know that we will have support every step of the way. Anyone that we have been on a call with at Mavenlink has been beyond helpful.

What do you dislike?

So far, we have not found anything that we dislike.

Recommendations to others considering the product

Really utilize your trial term. Get in the software and try it out. Get questions together. They will be answered.

What business problems are you solving with the product? What benefits have you realized?

We are looking to solve "conflicted copies" that we are getting by tracking our projects on Excel spreadsheets that are kept on Dropbox. With Mavenlink, we will be able to all be in a project at the same time, without risk of creating a conflicted copy.

Mavenlink review by Rachel S.
Rachel S.
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"Mavenlink = Real-time Features"

What do you like best?

The best thing about Mavenlink is that I can see budgets and time entries in real-time. I struggled with our old project management software because it didn't include time tracking. I spent so much time trying to see where we were at on budgets before Mavenlink. Now, I can know in real-time.

What do you dislike?

Really, my only big complaint about Mavenlink is a combination of little things (i.e. - the fact that checklist items don't have to be checked off to mark a task complete, the fact that my task repeater integration has yet to work consistently for longer than 2 months, etc.)

Recommendations to others considering the product

I highly recommend Mavenlink for project management. If your job is to make sure that projects are getting done on time and within budget, this is by far the best tool out there. Yes, there may be some things that it doesn't do as well as others, but they are constantly making improvements and the customer service/support is wonderful!

What business problems are you solving with the product? What benefits have you realized?

My biggest business problem that I'm able to solve with Mavenlink is knowing where a project stands with regards to budget, in real-time. It doesn't take me hours to figure it out. I know at the click of a button. This has made project management more efficient.

Mavenlink review by Lisa R.
Lisa R.
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"Overall good, easy to use"

What do you like best?

Easy user interface very transparent, ongoing updates.

What do you dislike?

Would like tasks in task list showed up linked by the links in the Gantt Chart. Would like to be able to customize better billable and non billabel, and sill allocate costs for billable. More logical email link to be able to provide to users so that emails are captured.

Recommendations to others considering the product

It's a relatively easy to use program to plan and track projects. We don't bill, so the billing component is not always useful.

What business problems are you solving with the product? What benefits have you realized?

Mavenlink helped solve communication and transparency challenges within the organization.

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Mavenlink
4.3
(254)