Josys Reviews & Product Details

What I appreciate most about JOSYS is how seamlessly it connects employee information with IT assets, enabling truly comprehensive asset management. The platform provides clear, centralized visibility into user permissions and access rights across different systems, which has been invaluable for security audits as well as our onboarding and offboarding processes. From the initial inventory setup to ongoing tracking and management, everything can be handled entirely within the platform, which has significantly streamlined our day-to-day IT operations. Review collected by and hosted on G2.com.

JOSYS is a solid platform, but it’s still evolving as a product. Some of the more advanced management and reporting capabilities are still in development, and a few integrations—especially those related to SSO configurations and connectivity with legacy systems—can have occasional limitations. That said, the vendor is very responsive to feedback and actively works to address user concerns. Given their development roadmap and the cadence of regular feature releases, I’m confident these gaps will keep narrowing as the platform continues to mature. Review collected by and hosted on G2.com.

The UI is intuitive, making it easy to link devices with member information, which simplifies account and device management. I also appreciate how it allows IT admins to monitor security risks like Shadow IT, which is a great advantage for effective account management Review collected by and hosted on G2.com.

I would like to suggest the following features:

1. Default Settings for User Account Creation

For example, if there is a fixed password, having it set as a default rather than entering it manually each time would help prevent input errors.

2. Person-Centric Offboarding Workflow

Instead of receiving separate email notifications for each account deletion, it would be much more user-friendly to have a single workflow that allows us to confirm the deletion of all accounts associated with a specific individual at once.

Currently, we receive an email for every single account, which leads to an overwhelming number of notifications. We would appreciate it if you could improve this process. Review collected by and hosted on G2.com.

Bulk import and export via CSV files are supported, which makes registration and verification tasks straightforward. In addition, the UI for managing frequently used devices and members is intuitive and easy to operate.

I find the device management feature particularly excellent because it allows you to add custom fields, making it possible to create the fields each company needs. When I run into issues, I can contact customer support and they respond promptly, so I’m especially satisfied with the level of support.

Addendum:

In recent years, updates have been frequent. I see it as a positive that they incorporate user feedback and add requested features, continuing to improve the system over time. Review collected by and hosted on G2.com.

It depends on the situation, but when the asset management number changes, bulk-editing the CSV causes it to be added as a new device. That makes it a hassle because I then have to delete the original device and make other adjustments.

It can be linked to various apps, and the number of apps that can be linked seems to be increasing almost every month. However, depending on the plan you have, there are still some apps that can’t be linked. Review collected by and hosted on G2.com.

Maintaining and renewing our ISMS (ISO/IEC 27001) certification, it requires mandatory inventory checks for IT asset management, privileged account management, and personnel access control. Being able to demonstrate to external auditors via actual screenshots that JOSYS manages these processes ensures our company's reliability is properly safeguarded, which is a great help. Review collected by and hosted on G2.com.

Since it's an unmodifiable, general-purpose tool, it often suggests approaches unsuitable for our management methods and has inaccuracies in detecting shadow IT. So we've raised these issues with the vendor's representative, but they didn't get resolved easily. Development seems to be handled offshore, and it's unclear when our requests are actually reviewed or not. For this reason, although the scorecard function operates on a 100-point scale, scores tend to plateau after reaching 60 points. Recommended actions that our company has decided not to implement continue to be displayed indefinitely. Review collected by and hosted on G2.com.

The introduction of Josys has been a very important reform for us.

First and foremost, the ability to easily manage assets through the system is the key point of this solution.

One of the main benefits is that with just this single system, we can manage our employee master data and instantly check who is using what.

Since the master data can be integrated with our existing systems, there’s no need for any special setup or extra steps — and that’s another major advantage when getting started. Review collected by and hosted on G2.com.

We hope to see the expansion of integrated applications accelerated.

It would be great if the number of compatible apps could increase more quickly. Review collected by and hosted on G2.com.

The ease of use and the clarity of the settings make it simple for users to navigate and configure without requiring extensive guidance or prior technical knowledge. Review collected by and hosted on G2.com.

One of the challenges is the lack of transparency regarding the update schedule, which makes it difficult to anticipate when improvements or new features will be implemented. Additionally, the limited flexibility in customizing the forms restricts users from tailoring them to their specific needs. Review collected by and hosted on G2.com.

It is easy to associate users with devices. Furthermore, since user information can be linked with Microsoft, there is no need to separately add users here. The ability to confirm this in the recently added questionnaire for license management is also appealing. Review collected by and hosted on G2.com.

In our company's case, we primarily manage human resources (HR) information using AppSheet. Therefore, if we were to stop using Microsoft in the future, it would require additional work. We have also implemented Google, and if the API were public, we believe it would be possible to use it for integration. Since many organizations likely manage HR and devices within their own proprietary systems, the system would be even better if it could accommodate such cases. Review collected by and hosted on G2.com.

I appreciate that Josys enables me to manage users, their devices, and their access to various applications all in one place. Unlike other services that tend to specialize in only device or user management, Josys integrates all three, which significantly streamlines my workflow. I find it particularly useful for maintaining compliance with security standards such as ISO/IEC 21007, ensuring that devices and accounts are efficiently managed and secured. The setup was effortless, requiring just minor adjustments when importing data from our previous spreadsheets. This integration allows me to promptly address employee problems by providing vital information at my fingertips, such as device purchase history and user assignment details. The numerous integrations with essential software like Google Workspace, Slack, Zoom, and others are invaluable. Furthermore, the constant improvements to the UI and the addition of new integrations every month are compelling reasons for me to continue using Josys. It's no surprise that I would rate my likelihood of recommending Josys with a solid 10. Review collected by and hosted on G2.com.

I find Josys's user page lacking because it doesn't show a comprehensive list of all devices used and returned by the user. This feature is essential for me, as I sometimes need to reference previous devices a user had. Currently, to acquire this information, I must export and manually review a CSV file of returned devices, which is inefficient. Review collected by and hosted on G2.com.

User master data auto syncs with Google Workspace account database, plus syncing with many SaaS services just makes our account management ops way easy. Oh, plus IT device management is smooth too, simple UX to use. Review collected by and hosted on G2.com.

Lacks the function to add custom fields to user and app databases, only on device is available at the moment. Need these to serve as central management database for us IT management division. Review collected by and hosted on G2.com.

Josys helps us understand who is using what SaaS tools across the company. We can see account usage in real time, which helps reduce shadow IT.

Even non-technical team members can help manage accounts if IT sets it up. This has made things smoother for everyone. Review collected by and hosted on G2.com.

Right now, Josys supports automatic account creation for only some SaaS tools. We hope to see more supported services in the future to fully automate our user lifecycle. Review collected by and hosted on G2.com.