Applause Reviews & Product Details

Applause Overview

What is Applause?

Applause is the worldwide leader in crowd-sourced digital quality testing. Software is at the heart of how all brands engage users, and digital experiences must work flawlessly everywhere. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds time-to-market for websites, mobile apps, IoT, and in-store experiences. Thousands of leading companies — including Ford, Fox, Google, and Dow Jones — rely on Applause as a best practice to deliver high-quality digital experiences that customers love. Learn more at www.applause.com.

Applause Details
Website
Product Description

Applause assembles custom teams of vetted professionals to test any device/OS combination in the world. Our white-glove approach enables leading brands to accelerate their software development and deliver high-quality digital experiences to their customers.


Seller Details
Seller
Applause App Quality, Inc.
Company Website
Year Founded
2007
HQ Location
Framingham, MA
Twitter
@applause
6,627 Twitter followers
LinkedIn® Page
www.linkedin.com
1,240 employees on LinkedIn®

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Applause Reviews

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Digital Technology Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Real user feedback from local testers, can provide information that it's impossible to get from automation not only for real user experience but also cultural insight for UI/UX Review collected by and hosted on G2.com.

What do you dislike?

Would appreciate more flexibility on slots (multislot concept is an advance).

High price is preventing us from doing a most intensive use of the service.

We are working with Excel Spread sheets as platform requires big effort to be kept up to date. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

GReat Value for UX feedback coming from real users with local culture across all regions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Localized UX Feedback, Localized BUG discovery.

Test how specific cahnges impacts in different regions.

Organize UX feedback cycles to identify the most common UX issues in different countries based on feedback from local testers with local culture and UX expectations. Review collected by and hosted on G2.com.

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EA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Applause give you the flexibility to test in ways that were previously impossible. You can leverage people from around the world to get feedback your products. In addition to guided exploratory testing, you can have testers build and/or execute specific test scenarios. This is excellent for when you have not automated your testing yet but need a way to get fast feedback on your regression testing. Using Applause has changed the way our development teams look at application quality. Review collected by and hosted on G2.com.

What do you dislike?

The platform you use to manage the process could use more polish. The system you use to communicate with the testers desperately needs a mobile app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used Applause for very different problems to solve, but they all center around a central theme. I needed a force multiplier that could scale as needed. Applause quickly filled this need. I have used Applause for both front of house and back of house systems with positive results. The back of house system can be extremely complex, and I was doubtful as to whether or not the testing would be useful. Applause partnered with us for a good training program to get the testers up to speed. Within just a few days we received valuable feedback. Review collected by and hosted on G2.com.

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Responsable QA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the disponibility of each persons in the company always available to answer your questions.

I like the fact that Applause's technical employee understand clearly and fastly what are our needs in terms of contraint and tests. The roadmap fixed is followed, there is no delays and much better people gave you insights to help you getting your product more secure. Review collected by and hosted on G2.com.

What do you dislike?

Applause is well integrated with their own tools, maybe they should work on implementing ability to plug their tools with the one used in the company. Otherwise nothing bad to say about Applause Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't hesitate to talk about your needs of tests they will find the best way to help you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It ensure non regression of our product. Actually they can automated faster and clearer our non regression tests. They also provide tools and uses cases. It's like having more QA in our company without having to hire en form 10 people. Review collected by and hosted on G2.com.

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Head of Digital Delivery Engineering
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to run tests on weekends, while my development team is not working and having fresh results by Monday.

The fact that the crowd brings a lot of devices that would takes us a lot of investment to have

The quality of the testers. Applause brings me true tests and valuable insights on my products. The reported bugs are not simple UI glitches. I can really take advantage of the submitted issues Review collected by and hosted on G2.com.

What do you dislike?

The integration with my JIRA is still not there. We would benefit if it would be a bit more robust.

The portal with which we manage issues with Applause is good, but it lakes a a bit of a better UI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're testing a bunch of products with Applause. All web based. The benefits I'm having is that we're more confident when launching new products or changes in a product.

We got to the point of having 0 bugs reported when going through Applause first. And that was on our first cycle.

Completely amazing! Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It' s very easy to interact with Applause Platform and team; the possibility to have cycles of test anytime and for each release or sprint is a very plus for our team.

Great accurancy in cycle and details management and very good support and flexibility to manage the particular case. The details for each TC or issue help us to understand easily the problem and it's a very pleasure to collaborate with smart people committed to the final result.

Clear and easy the possibility to link the Platform with our internal BTS and the dashboard for issues/TC.

Very good support for Platform use. Review collected by and hosted on G2.com.

What do you dislike?

The management of different cycles is separated for products (iOS, Android and so on); when I want to test a same version on different products, there isn't the possibility to check automatically duplicated issues or to have a common dashboard.

It's just a detail in a very good Platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We also needed feedback on the UX / UI of our products and the ability to interact with different people was an advantage for us (very detailed review by the testers).

With the help of the Applause team we have come out over time and with an excellent quality standard and we have certainly been able to control regression closing our internal automation project with the possibility of focusing on many details. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Quality of defects and the coverage are the best thing and we get the cycle report in one of the most descriptive and accurate way which helps us to take right decesion.

Always pragmatic about the testing and we got some good quality testers all the time to run the cycle Review collected by and hosted on G2.com.

What do you dislike?

Nothing I can think of now. Applause is doing great. Keep the good work going Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best in the market, we can trust blindly .. Quality is the thing that applause brings in Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Device coverage, OS coverage, crowd testing and as well as UAT testing Review collected by and hosted on G2.com.

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QA Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Applause is very responsive to our requests, they have been able to set up campaigns on a short notice and have them on multiple countries for our products. Review collected by and hosted on G2.com.

What do you dislike?

Programming a test campaign is cumbersome, the UI of the portal could be improved significantly.

It is not very clear how many resources will be allocated to the testing campaign and they are not always able to cover edge cases such as specific devices/OS versions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take time preparing your testing campaigns. Applause is very responsive, but they should be able to provide a better service if you do not work on last minutes request. They do not fully replace a QA department but they can offer you extra manpower when you want to polish your product and need to cover as much devices/OS/behaviors as possible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Applause allows us to test our products on a larger panel of devices than what we are able to provide with our current workforce. They have allowed us to do testing campaigns on Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Applause allows us to conduct qualitative user research in different markets across the world. Their panel of international users helped us to uncover important insights in our core markets Germany, Italy, UK, Spain and Romania. We especially value the expertise of their seasoned UX professionals, who are always open to discuss and iterate on the research processes. Review collected by and hosted on G2.com.

What do you dislike?

There's not much to dislike. The only thing I can think of is that it would be awesome if they offered moderated user testing in addition to unmoderated. Their delivery times are quite quick and I can't comment much on the pricing. It's definitely worth it for us, but maybe too expensive for smaller companies? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it out for yourself! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As the UX team in my organization we are responsible for uncovering deep user needs and insights across our products. Sadly we're struggling with language barriers in a lot of our markets. This makes it very difficult to conduct user research ourselves. Applause helps us to bridge this gap when we can't simply conduct user research with our users by ourselves. Review collected by and hosted on G2.com.

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Digital Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Applause has streamlined our workflow for releases, by enabling us to reduce our quality assurance testing by around 40%. The most valuable aspect of the service is a clear and precise communication of issues found and direct contact with the project team to help resolve points raised. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike - this has set the standard for our delivery process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're reducing testing time and providing ourselves with more thorough field testing, which is enabled by having a broad demographic of testers in multiple environments. It's also enabled us to have improved insights on user experience before the product has reached the end user. Review collected by and hosted on G2.com.

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Consultant AMOA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The professionalism of the team, the variation of testers and their availability. And the flexibility of the team. Review collected by and hosted on G2.com.

What do you dislike?

Limited filters on the platform which doesn't help when you need to filter by country Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a lot of countries to test in a short period, so we need to be able to be everywhere at once.

Moreover thanks to the testers expertise and Applause's they help us anticipate future issues and give us a fresh feedback. Which goes with our user driven experience objective. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Good standardized but customizable bugreports.

(at least a screenshot and clear steps to reproduce, but also often videos when needed).

And i have the feeling that applause test-runs rarely miss any bugs.

A wide array of devices for testing is available.

Bug verification is fast, and very solid solid. Review collected by and hosted on G2.com.

What do you dislike?

The bugreporting platform is functional, but definetly could use a more userfriendly redesign.

Sometimes i have the feeling that very similar bugs could be easily bundled into one bug. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Takes some time to get into it, but then is of great value. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to applause, we do not need to build a huge base of devices to test our application.

Especially our mobile testing wouldn't be feasible at the same cost if we did it inhouse.

First and foremost, we can guarantee to release only propperly tested increments without building up inhouse Qa structures.

With the standardized test-cases we can see, that new releases don't harm existing functionality (regression testing).

Review collected by and hosted on G2.com.

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ER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Targeted areas which can be highlighted for testing. Useful when featuring releasing work into a specific area. Review collected by and hosted on G2.com.

What do you dislike?

Unable to use them for the general release testing. Paid when issues are found so does not generally work when using for regression testing releases to multiple environments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scaling up the test team when required. Able to increase the size of the test team to better benefit the whole team. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Applause does a great job finding talented crowdsourced testers that supplement our in-house expertise and give us a breadth of coverage not previously possible. Review collected by and hosted on G2.com.

What do you dislike?

While Applause does do a great job with exploratory testing, it's harder to ensure coverage against specific requirements or test cases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Applause has allowed us to keep an extremely lean Dev-to-QA ratio, cover a wide variety of devices and ensure round the clock availability of testing resources Review collected by and hosted on G2.com.

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EH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The chance to realize short dev/test cycle to maximize the efficiency of your dev team. Review collected by and hosted on G2.com.

What do you dislike?

The product fit each requirements of our development team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I could deploy more fast Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

found things we probably would have missed including one major one. Review collected by and hosted on G2.com.

What do you dislike?

too many people testing to break it instead of acting as a normal user for the bounties Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

additional test resource of which we were very short on. Applause helped us test on a multitude of devices across a broad spectrum of different user types for which we were understaffed to do ourselves. Review collected by and hosted on G2.com.

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Chef de projet digital
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

rapidité

efficacité

retours constructifs

chef de projet dédié et à l'écoute Review collected by and hosted on G2.com.

What do you dislike?

Je n'ai pas de point négatif à remonter, la collaboration s'est parfaitement bien déroulée Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Gain de temps dans la recette, nous permettant de se consacrer à d'autres projets Review collected by and hosted on G2.com.

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Lead mobile developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the qualify of their bug reports. We can easily debug and find the differents problems. Review collected by and hosted on G2.com.

What do you dislike?

Take some time to discuss with them when we have no QA Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Testing android device easily.

Release very stable Review collected by and hosted on G2.com.

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QA Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility, dedicated manager, resources around the globe. Review collected by and hosted on G2.com.

What do you dislike?

There is definitely something to improve but overall process is good and stable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We set up full automation framework with Applause from scratch. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Excellent communication and willingness to meet our expectations for a fast turnaround. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything other than the fish sandwiches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to reduce the amount of time it takes to release features and bug fixes. In my experience, applause provides a good way to run through regressions and identify blind spots in a quick 24 hour period. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The efficiency and responsiveness is really impressive. Every person working at Applause is very nice and mannerable. Sales personel is not too pushy and only recommends things or products that we can actually use at my company. Review collected by and hosted on G2.com.

What do you dislike?

Notthing at all. I can't think of a time when Applause ever let us down. They all come through and diliver Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Testing across many different platforms/environments that really helps us when we need to do some course testing during regression testing Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Accessibility testing is a tedious process. Applause has accessibility experts who can reliably test our applications. Review collected by and hosted on G2.com.

What do you dislike?

Is there automated way for accessibility testing for screen readers? maybe in the future, there should be some grammar checking by computers of some sort? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accessibility Testing Review collected by and hosted on G2.com.

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Freelance Photographer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Testing a mobile or web application can be difficult with all the operating systems types and versions, screen resolutions and other factors that vary between devices. Testing in-house for a small company is challenging and Applause comes to solve this problem.

They offer 'in the wild' testing, so your app is being tested on a variety of devices (and locations if needed) which makes the testing process as close as possible to real world usage.

Applause provides a good coverage of OSs and devices for testing, so it saves you from having to buy many devices for testing your app.

some of the main benefits are:

- You control the tests and can connect with Applause testers at any time.

- You are kept up to date regarding the status of the tests.

- It has a very intuitive user interface.

- If you need multilingual test, they provide testers in many locations that can test in their native language.

- Applause integrates with most of the popular bug tracking systems.

- The testers can attach a screenshot or video clip to the bug report.

- They offer good customer support. Review collected by and hosted on G2.com.

What do you dislike?

Having testers who are not familiar with your app can add time to the testing process and may add test cycles.

Testers' skill leve can vary and so is their ability to dig deeper in the app to find more low level issues, so it takes a more detailed testing plan and test cases prepared by the developer.

Can take some time until you learn to use the service effectively and actually save on testing time.

The Applause service is expensive (but you do save on buying devices for testing). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan your testing in details before trying to implement Applause in your QA. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Small and medium companies can improve their product and reduce the total testing time after finding the right way for them to utilize this testing platfotm. Review collected by and hosted on G2.com.

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Desarrollador de software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A better and different workflow, it has a great coverage of the product, it helps you with initial bug triage. Review collected by and hosted on G2.com.

What do you dislike?

I think the service is quite expensive to start with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Applause in the quality engineering department for functional in-the-wild testing and localization testing. Review collected by and hosted on G2.com.

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Founder and CEO
Computer Games
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Applause gives you real-world results with testing on real devices that aren't as pristine as normal QA lab devices. A huge advantage is that you getting feedback from people who would normally be your customers on their devices, including some whacky stuff that would only happen under real world conditions. Better to know now, than after release! Review collected by and hosted on G2.com.

What do you dislike?

The only drawback is sometimes, depending on what testers accept your test cycle, feedback can be inconsistent on quality (although you can run many test cycles and have different users for each one). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are skeptical and can work it out, at least do a trial application or two - you will see the benefit! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being a relatively small developer but with a huge customer base, Applause allowed us to increase the quality of our app by expanding the number of users and the numbers of devices that were used for QA purposes. We had a ton of users, but with only a few dedicated QA people, we needed to branch out and make sure what we were seeing in the lab (or not seeing in the lab) was what the customers were seeing worldwide. Review collected by and hosted on G2.com.

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Senior Test Manager
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is a great product with a range of different types of testing available from functional through to specialist security testing. While we are only just starting our journey with the product it has proved it's worth finding some vital bugs which would have impacted our App's on launch. It is great for quick review cycles at short notice, to supplement our QA teams with additional breadth and coverage. You can go home of a evening and come back the next day to a QA cycle having been run.

We haven't yet used the other products from Applause including their tracking software although we plan to use this in the coming months. Review collected by and hosted on G2.com.

What do you dislike?

Getting consistency and a repeat user base. That is our next step to build a regular team, almost like having our own QA department. There is nothing really to dislike as it is what you make of the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trial the service, do a test and learn and then develop the strategy and how you will use the product. You need some specific goals you are trying to address such as device coverage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to solve having limited time for QA but with the coming together of our products in to a omni-channel experience we have to test more but within the same timescales. Using Applause gives us flexibility to test a greater range of devices, cover more systems and provide in the wild experiences of our App's and website. Just doing the things that customers do but before we go live. The exploratory nature and motivation of the testers, plus the support of the Applause QA leads is now becoming a cornerstone of our Testing Strategy. Review collected by and hosted on G2.com.

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