What do you like best about Iru?
As part of a small IT team supporting a mid-to-large sized business, Kandji has proven to be one of the most valuable tools in our tech stack. It strikes the perfect balance between power and simplicity, giving us enterprise-level capabilities without the complexity or overhead that often comes with large MDM platforms.
The first thing that stands out about Kandji is its intuitive interface. It’s clean, modern, and genuinely easy to navigate, making it quick to learn and effortless to use day-to-day. Despite the simplicity, it’s packed with features that give us complete control over our Apple fleet. Whether we’re onboarding new employees, managing remote endpoints, or enforcing security policies, Kandji has allowed us to scale our support without needing to scale the team.
Device management has become almost fully automated thanks to Kandji’s zero-touch deployment, blueprints, and auto app catalogue. We can push apps, enforce settings, and apply policies consistently across all our devices with minimal manual effort. What’s more, the platform is extremely reliable—once configured, things just work. That reliability has helped us reduce our support burden and focus on more strategic tasks.
Kandji’s security features are another highlight. We can confidently enforce compliance baselines, monitor device health, and ensure our endpoints are protected without resorting to additional tools or custom scripts. Their built-in EDR (Endpoint Detection and Response) further strengthens our security posture, giving us greater visibility into threats and enabling faster response to potential risks across our Apple fleet.
Support and documentation from Kandji are both top-notch. Their team is responsive and helpful, but honestly, the platform is so well-designed and well-documented that we rarely need to reach out. It’s clear that the Kandji team listens to feedback and continuously rolls out meaningful updates—it’s not just evolving for the sake of it, but genuinely improving with each release.
For us, Kandji has become more than just an MDM—it’s a foundational part of how we deliver IT and is used frequently due to its many device management features. The simplistic and easy to implement design means we were up and running within a day! Kandji saves us time, reduces friction, and allows us to deliver a high standard of support with a lean team. If you’re a small IT team in a growing business that runs on Apple, Kandji is a no-brainer. Review collected by and hosted on G2.com.
What do you dislike about Iru?
I’ve been using Kandji for a few months now, and overall, it’s a strong platform for managing our Apple devices. The system is clean, efficient, and the interface is generally user-friendly, which makes it easy to stay on top of device management. That said, there are still a few areas where I think it could be improved.
The Blueprint feature, while useful for standardising configurations, can be a bit limiting. If I want to tweak settings for just one device, I often have to create an entirely new Blueprint, which adds more admin time than I’d like. I’d really appreciate more flexibility when it comes to making one-off adjustments without needing to duplicate entire configurations.
One of the bigger limitations I’ve noticed is that Kandji is built specifically for Apple devices. While that’s great for teams that are all-in on macOS and iOS, it becomes a bit of a blocker if you’re working in a mixed device environment. It would be a huge improvement to see support for cross-platform management — having Windows and Android support would open it up to a much wider range of use cases and make it a more comprehensive MDM solution.
Another feature I’d love to see is a mobile app. Being able to manage or monitor devices on the go — without needing to be tied to a desktop — would be a game changer for busy IT teams, especially when incidents pop up out of hours or while travelling. Review collected by and hosted on G2.com.
