Iru Pricing Overview

Jeenie runs an all-Mac fleet of about 40 endpoints supporting a healthcare-adjacent language services business. Our compliance obligations are real — SOC 2 Type II, HIPAA, GDPR, and we're currently working toward ISO 27001 and ISO 42001. Iru is what makes managing that fleet a part-time job instead of a full-time one.

The biggest win has been compliance evidence. When auditors ask us to prove full-disk encryption, we point to a FileVault profile enforced through Iru across every enrolled device, with escrowed recovery keys we can pull via the API. When they ask how our EDR agent gets deployed and stays deployed, we point to the Blueprint that installs and enforces it. Fleet inventory, per-device compliance status, profile enforcement — it's a screenshot away instead of a two-week evidence-gathering fire drill. For a small team, that difference is enormous.

Blueprints and Assignment Maps are the features I'd show any prospective customer first. Define the desired state once, assign it, and every Mac converges on it — new hires included. Custom Profiles and Custom Apps cover everything else, so we're never stuck waiting for a feature to exist. And the API means Iru fits into our workflows instead of forcing us into a console-only rhythm.

Onboarding a laptop is enrollment plus a Blueprint, not a checklist. Offboarding is handled remotely. Iru's managed local admin account has bailed us out of situations that would otherwise have meant a trip to Apple with proof of purchase.

Iru is one of the few tools in our stack I don't have to think about, which is the highest compliment I can pay a platform. The price and value I am getting from IRU are worth the cost. It has helped keep our fleet up to date and deploy new apps faster. Review collected by and hosted on G2.com.

I have no issues with IRU at this time. Review collected by and hosted on G2.com.

Generally it is a clean interface, it functions pretty well and provides some functionality that is not typical for the sector. It can be cost effective for very basic things. Review collected by and hosted on G2.com.

I've used this service for 5-6 years at multiple companies, there have been no noticeable improvements that weren't solely due to improvements to Apple updates to the MDM infrastructure.

Their seemingly unnecessary rebrand forced us to rewrite our user-facing documentation as well as update scripts and other automations. I wasted close to 40 hours just dealing with their vanity project so that my existing systems continue work. They have not themselves updated a lot of their support documentation.

They don't allow even the most basic customization or white labeling. Why can't the name of the Self-Service app be customized to my company and logo? Other suppliers do this (and even Microsoft's "Company Portal" is at least self explanatory).

The API lacks even the most basic listing functionality (e.g. the ability to list all library items in my account or the ability to list all available Auto Apps)

When we migrated for this company I had to write several customer tools to determine the status of machines in the process, because the Kandji migration tool did not provide any status on where a machine was in the process until it was fully migrated.

They moved basic administrative features from the basic product to the EDR product without notice. Review collected by and hosted on G2.com.