# Best Physical Security Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Physical security software enables in-house security departments and third-party security companies to better manage their workforces by providing officer monitoring, real-time updates on incidents, and direct lines of communication to officers in the field. Physical security systems allow security guards to report incidents and feature both real-time GPS tracking and incident reporting. Companies use physical security software to monitor personnel, track performance, file reports, and receive real-time alerts on events happening in the field. Physical security solutions may also provide detailed reporting and analytics functions, depending on how comprehensive they are. Physical security software is similar to [field service management software](https://www.g2.com/categories/field-service-management), but includes features designed specifically for security guard management. Physical security software is used by security companies or in-house corporate security departments. Physical security software can be used as a standalone solution or in conjunction with other administrative, HR, and finance software to provide a full workforce management solution. To qualify for inclusion in the Physical Security category, a product must: - Offer real-time GPS tracking - Provide incident reporting functionality - Contain communication tools that facilitate manager to officer contact - Provide an activity log ## How Many Physical Security Software Products Does G2 Track? **Total Products under this Category:** 164 ### Category Stats (Jun 2026) - **Average Rating**: 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Kisi (+0.34%) - Among all products in this category, Kisi recorded the largest rating increase compared to last month *Last updated: June 26, 2026* ## How Does G2 Rank Physical Security Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,700+ Authentic Reviews - 164+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Physical Security Software Is Best for Your Use Case? - **Leader:** [Verkada](https://www.g2.com/products/verkada/reviews) - **Easiest to Use:** [Coram AI](https://www.g2.com/products/coram-ai/reviews) - **Top Trending:** [Coram AI](https://www.g2.com/products/coram-ai/reviews) - **Best Free Software:** [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) --- **Sponsored** ### Lumana Lumana is the leader in AI video security, offering a comprehensive platform that transforms your existing security camera infrastructure into an AI-powered solution. The solution is designed to enhance security, safety, and operational efficiency across a wide range of industries, including education, government, manufacturing, retail, healthcare, and hospitality. By leveraging proprietary video AI models, Lumana provides automated monitoring, real-time activity and behavior detection, and accelerated incident response features. At the heart of Lumana's platform is the Lumana Core. A camera-agnostic AI engine and video processor that transforms any IP camera into an intelligent monitoring agent. This flexibility ensures that organizations can upgrade their security capabilities without the need for expensive hardware replacements. Lumana's self-learning AI engine continuously adapts to the environment, optimizing its performance and providing increasingly accurate event detection over time. Lumana's distributed hybrid-cloud architecture combines the best of cloud and on-premise resources, delivering enterprise-grade AI capabilities without the complexity or high costs typically associated with such systems. Users can manage the system remotely through Lumana VMS+, an intuitive video management software that simplifies security operations, enables fast investigations, and provides real-time visibility from any web browser or mobile device. In addition to enhancing security and safety, Lumana offers valuable operational insights through its custom AI dashboards. These dashboards transform video footage into actionable data, enabling organizations to visualize trends and make smarter, more informed decisions. Whether it's improving employee safety, optimizing manufacturing processes, or enhancing customer experiences, Lumana provides the tools needed to achieve security, safety, and operational excellence. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1246&secure%5Bdisplayable_resource_id%5D=1246&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1246&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1424713&secure%5Bresource_id%5D=1246&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fphysical-security&secure%5Btoken%5D=47e14e66cf796308ceb836ae303d1009adc8cfd7e31b72d92cb60e2384e4645d&secure%5Burl%5D=https%3A%2F%2Fwww.lumana.ai%2Fget-demo%3Futm_source%3Dg2%26utm_medium%3Dpaidsocial&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Physical Security Software Products in 2026? ### 1. [Verkada](https://www.g2.com/products/verkada/reviews) Verkada is a pioneer in cloud-based physical security solutions, enabling organizations in over 90 countries to protect their people and property in a way that respects individuals' privacy. Designed with simplicity in mind, Verkada offers six product lines — video security cameras, door-based access control, air quality sensors, alarms, workplace, and intercoms — that provide unparalleled visibility through a single cloud-based software platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 138 **How Do G2 Users Rate Verkada?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Verkada?** - **Seller:** [Verkada](https://www.g2.com/sellers/verkada) - **Company Website:** https://www.verkada.com/ - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @VerkadaHQ (2,519 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verkada/ (2,701 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Primary/Secondary Education, Education Management - **Company Size:** 53% Mid-Market, 30% Enterprise #### What Are Verkada's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Features (12 reviews) - Customer Support (11 reviews) - Camera Quality (7 reviews) - Simple (7 reviews) **Cons:** - Expensive (14 reviews) - Access Issues (4 reviews) - Connectivity Issues (3 reviews) - Inaccurate Detection (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Verkada? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Verkada, appreciating its powerful yet simple management and integration. - Users praise the **excellent product quality and customer support** of Verkada, highlighting unmatched assistance for unique issues. - Users appreciate the **24/7 customer support** offered by Verkada, which enhances their overall experience and satisfaction. - Users appreciate the **exceptional camera quality** of Verkada, enhancing their operational efficiency and overall experience. - Users find Verkada to be **exceptionally easy to use** , even for those with limited tech experience. **Cons:** - Users find Verkada to be a **fairly pricey solution** , often dependent on grant funding for purchase. - Users report **access issues** with Verkada, including software updates that disrupt functionality and lack of IP filtering. - Users experience significant **connectivity issues** that hamper performance, causing concerns during critical usage times. - Users report **inaccurate detection** issues, such as tailgating alerts and frequent "unknown user" errors from badge scanning. - Users are frustrated by the **missing features** , such as IP filtering and manual software update options. #### What Are Recent G2 Reviews of Verkada? **"[Flexible Platform with Intuitive Controls for Easy Administration](https://www.g2.com/survey_responses/verkada-review-12642223)"** **Rating:** 4.0/5.0 stars *— Mark B.* [Read full review](https://www.g2.com/survey_responses/verkada-review-12642223) --- **"[Effortless Building Access, Needs Backup Solution](https://www.g2.com/survey_responses/verkada-review-12739044)"** **Rating:** 5.0/5.0 stars *— Adam T.* [Read full review](https://www.g2.com/survey_responses/verkada-review-12739044) --- #### What Are G2 Users Discussing About Verkada? - [What is Verkada used for?](https://www.g2.com/discussions/what-is-verkada-used-for) - 1 comment ### 2. [Kastle](https://www.g2.com/products/kastle/reviews) Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 168 **How Do G2 Users Rate Kastle?** - **Ease of Use:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Kastle?** - **Seller:** [Kastle Systems ](https://www.g2.com/sellers/kastle-systems) - **Company Website:** https://www.kastle.com - **Year Founded:** 1972 - **HQ Location:** Falls Church, VA - **Twitter:** @KastleSystems (2,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kastle-systems (701 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Property Manager - **Top Industries:** Commercial Real Estate, Real Estate - **Company Size:** 50% Mid-Market, 39% Small-Business #### What Are Kastle's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (40 reviews) - Helpful (35 reviews) - Access Control (23 reviews) - Reliability (15 reviews) **Cons:** - Access Issues (15 reviews) - Poor Customer Support (15 reviews) - Expensive (8 reviews) - Inaccurate Detection (8 reviews) - Miscommunication (8 reviews) ### What Do G2 Reviewers Say About Kastle? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Kastle, valuing its user-friendly interface and supportive team. - Users praise the **friendly and reliable customer support** of Kastle, enhancing their overall satisfaction with the software. - Users appreciate the **helpful customer service** of Kastle, noting its friendly and reliable support throughout their experience. - Users value the **flexibility and reliability** of Kastle's access control system, enhancing office entry and overall experience. - Users highlight the **reliability** of Kastle, praising its consistent functionality and efficient support in various environments. **Cons:** - Users face **access issues** with Kastle, particularly in managing permissions for new staff in various locations. - Users express concerns about Kastle's **poor customer support** , citing slow response times and communication issues. - Users find Kastle to be **expensive** , noting that the cost is high compared to other options available. - Users face **inaccurate detection** issues with the scanner, leading to difficulties in accessing doors as intended. - Users experience **inconsistent communication** with Kastle, causing delays in responses and follow-up inquiries. #### What Are Recent G2 Reviews of Kastle? **"[My Kastle Experience - Beyond Excellent!](https://www.g2.com/survey_responses/kastle-review-12294248)"** **Rating:** 5.0/5.0 stars *— Ashley B.* [Read full review](https://www.g2.com/survey_responses/kastle-review-12294248) --- **"[Reliable Access Control with Responsive Support](https://www.g2.com/survey_responses/kastle-review-12595091)"** **Rating:** 4.0/5.0 stars *— K L.* [Read full review](https://www.g2.com/survey_responses/kastle-review-12595091) --- ### 3. [Solink](https://www.g2.com/products/solink/reviews) Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site. **Average Rating:** 4.7/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Solink?** - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Solink?** - **Seller:** [SOLINK](https://www.g2.com/sellers/solink) - **Company Website:** https://solink.com/ - **Year Founded:** 2009 - **HQ Location:** Ottawa, CA - **Twitter:** @SolinkCorp (902 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/solink (392 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Restaurants - **Company Size:** 38% Mid-Market, 30% Enterprise #### What Are Solink's Pros and Cons? **Pros:** - Camera Quality (10 reviews) - Ease of Use (10 reviews) - Setup Ease (9 reviews) - Helpful (8 reviews) - AI Technology (7 reviews) **Cons:** - Inaccurate Detection (4 reviews) - Limited Functionality (3 reviews) - Limited Features (2 reviews) - Scheduling Issues (2 reviews) - Camera Issues (1 reviews) ### What Do G2 Reviewers Say About Solink? *AI-generated summary from verified user reviews* **Pros:** - Users love the **clear image quality** of Solink, which enhances overall visibility and performance. - Users appreciate the **ease of use** of Solink, highlighting its user-friendly interface and efficient setup process. - Users praise the **easy initial setup** of Solink, facilitating a smooth transition and effortless navigation. - Users appreciate that Solink offers **responsive customer support** and efficient video review features to enhance user experience. - Users value the **AI-driven insights** of Solink, enhancing video security with proactive business intelligence capabilities. **Cons:** - Users report **inaccurate detection** with Solink, experiencing false positives and inconsistent search results hindering their effectiveness. - Users express concerns about **limited functionality** in Solink, especially with device compatibility and video search challenges. - Users experience **limited features** on the phone app, as it restricts multi-camera recording and lacks functionality compared to laptops. - Users face **scheduling issues** due to data integration and time zone problems, leading to delays in reporting. - Users report that **snapshot quality issues** arise with 360 cams and zoomed-in pictures on Solink. #### What Are Recent G2 Reviews of Solink? **"[Solink: Reliable Cloud Video Security with Intuitive Remote Access](https://www.g2.com/survey_responses/solink-review-12787721)"** **Rating:** 4.5/5.0 stars *— Eric G.* [Read full review](https://www.g2.com/survey_responses/solink-review-12787721) --- **"[User-Friendly Solink with Powerful AI and Seamless Video-Data Integration](https://www.g2.com/survey_responses/solink-review-12606255)"** **Rating:** 5.0/5.0 stars *— Brandon N.* [Read full review](https://www.g2.com/survey_responses/solink-review-12606255) --- #### What Are G2 Users Discussing About Solink? - [What is SOLINK used for?](https://www.g2.com/discussions/what-is-solink-used-for) ### 4. [Coram AI](https://www.g2.com/products/coram-ai/reviews) Coram AI is a type of physical AI solution designed to enhance safety and optimize operations through the integration of cameras, sensors, and access systems. This innovative platform serves as an AI Safety Agent, providing businesses with a comprehensive approach to security that encompasses video surveillance, access control, and emergency management. Suitable for organizations of all sizes, Coram AI is trusted by a diverse range of clients, including Fortune 500 companies, educational institutions, and various sectors such as retail and manufacturing. The target audience for Coram AI includes businesses and organizations that prioritize safety and operational efficiency. The platform is particularly beneficial for environments where security is paramount, such as schools, warehouses, and large venues. Coram AI addresses specific use cases like proactive incident prevention, real-time monitoring, and streamlined emergency response, making it an essential tool for organizations looking to enhance their safety protocols. One of the key features that sets Coram AI apart is its AI-native architecture. Unlike traditional video security systems, Coram embeds intelligence directly into its platform, enabling advanced functionalities such as weapon detection, slip-and-fall detection, and natural language alerts. These capabilities allow organizations to implement proactive safety measures that significantly reduce response times and mitigate risks before they escalate into serious incidents. Additionally, Coram's compatibility with any IP camera and its open platform design facilitate quick and cost-effective deployment, making it an attractive option for businesses looking to upgrade their security systems without extensive overhauls. Coram AI's recognition as one of the CB Insights AI 100 Companies of 2025 highlights its leadership in applying advanced AI technologies to real-world security challenges. The team behind Coram brings extensive experience from the self-driving industry, equipping them with the expertise to tackle complex perception problems in real-time. This background allows Coram to leverage the latest advancements in multimodal AI, ensuring that their solutions remain at the forefront of innovation in physical security. Moreover, Coram AI places a strong emphasis on privacy and compliance, holding SOC 2 Type II and HIPAA certifications. This commitment to cybersecurity and data protection ensures that businesses can deploy AI solutions that not only enhance safety but also adhere to the highest standards of trust and resilience. With Coram AI, organizations can confidently secure their environments while maintaining compliance with essential regulations. **Average Rating:** 4.9/5.0 **Total Reviews:** 192 **How Do G2 Users Rate Coram AI?** - **Ease of Use:** 9.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Coram AI?** - **Seller:** [Coram AI](https://www.g2.com/sellers/coram-ai) - **Company Website:** https://www.coram.ai - **Year Founded:** 2022 - **HQ Location:** Sunnyvale, US - **LinkedIn® Page:** https://www.linkedin.com/company/coram-ai/about/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Director - **Top Industries:** Primary/Secondary Education, Education Management - **Company Size:** 61% Mid-Market, 29% Small-Business #### What Are Coram AI's Pros and Cons? **Pros:** - Ease of Use (83 reviews) - Customer Support (55 reviews) - Features (49 reviews) - Helpful (37 reviews) - Setup Ease (34 reviews) **Cons:** - Camera Issues (13 reviews) - Lagging Performance (9 reviews) - Slow Streaming (9 reviews) - Video Playback Issues (8 reviews) - Clip Management (7 reviews) ### What Do G2 Reviewers Say About Coram AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Coram AI, praising its seamless integration and straightforward setup process. - Users praise Coram AI for its **outstanding customer support** , providing timely responses and effective solutions for their needs. - Users praise the **ease of installation** and seamless integration of Coram AI into existing security systems. - Users find **Coram AI's efficiency and intuitive design** crucial for emergency preparedness, enhancing safety and communication. - Users commend the **easy setup process** of Coram AI, appreciating its efficiency and user-friendly design. **Cons:** - Users face **camera issues** with freezing, buffering, and low frame rates, impacting overall performance and experience. - Users experience **lagging performance** on the mobile app, with slow playback and delays when switching between cameras. - Users experience **slow streaming** during searches and loading, but quality remains good when videos play. - Users experience **video playback issues** such as freezing and buffering, although recent updates have improved performance. - Users face issues with **clip management** , including laggy playback and confusing filter options on the mobile app. #### What Are Recent G2 Reviews of Coram AI? **"[A Flexible, Easy-to-Use Escape from Vendor Lock-In](https://www.g2.com/survey_responses/coram-ai-review-13037578)"** **Rating:** 5.0/5.0 stars *— David B.* [Read full review](https://www.g2.com/survey_responses/coram-ai-review-13037578) --- **"[Straightforward UI, ONVIF Flexibility, and AI Firearm Detection That Delivers](https://www.g2.com/survey_responses/coram-ai-review-12909238)"** **Rating:** 4.5/5.0 stars *— Jack L.* [Read full review](https://www.g2.com/survey_responses/coram-ai-review-12909238) --- ### 5. [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) Protecting your organization has never been easier. With Rhombus, you can make your spaces safer and smarter with a platform that’s intuitive to use for your entire team. Rhombus delivers an enterprise physical security platform that combines smart security cameras, IoT sensors, alarms, and integrations with 3rd party solutions all under one unified console. Rhombus' cloud-based platform eliminates bulky hardware, is secure by default, and has built-in AI analytics so you can see, manage, and respond to threats in real-time. Built by cybersecurity experts, Rhombus simplifies security operations and is trusted by school districts, commercial real estate, healthcare facilities, Fortune 500 companies, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 604 **How Do G2 Users Rate Rhombus?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.3/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Rhombus?** - **Seller:** [Rhombus](https://www.g2.com/sellers/rhombus-79d0b325-14f2-40cf-a885-75a4fad3b3a9) - **Company Website:** https://rhombus.com - **Year Founded:** 2016 - **HQ Location:** Sacramento, CA - **LinkedIn® Page:** https://www.linkedin.com/company/rhombus-systems/ (214 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director of Technology - **Top Industries:** Education Management, Primary/Secondary Education - **Company Size:** 48% Mid-Market, 42% Small-Business #### What Are Rhombus's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Camera Quality (40 reviews) - Customer Support (32 reviews) - Features (26 reviews) - Security (21 reviews) **Cons:** - Camera Issues (18 reviews) - Expensive (11 reviews) - Access Issues (9 reviews) - Limited Features (8 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Rhombus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Rhombus, finding it simple to install and manage their camera systems. - Users highly value the **outstanding camera quality** of Rhombus, ensuring comprehensive coverage without any blind spots. - Users praise the **excellent customer support** of Rhombus, highlighting their reliability and readiness to assist. - Users appreciate the **user-friendly interface and excellent support** , making the experience smooth and efficient. - Users value the **security functionality** of Rhombus, appreciating the seamless management and reliability it offers. **Cons:** - Users report **camera issues** due to poor zooming capabilities and lack of maintenance affecting performance reliability. - Users find the **annual licensing fee expensive** , making it challenging to justify the purchase. - Users face **access issues** with Rhombus, often feeling unprepared and struggling to integrate the system effectively. - Users experience **limited features** during the trial, struggling with navigation and onsite technology compatibility. - Users experience frustrating **slow performance** due to lengthy loading times and playback issues with Rhombus. #### What Are Recent G2 Reviews of Rhombus? **"[Happy Customer](https://www.g2.com/survey_responses/rhombus-review-10007776)"** **Rating:** 4.5/5.0 stars *— Glenn D.* [Read full review](https://www.g2.com/survey_responses/rhombus-review-10007776) --- **"[Best in its class](https://www.g2.com/survey_responses/rhombus-review-7449786)"** **Rating:** 5.0/5.0 stars *— lagin A.* [Read full review](https://www.g2.com/survey_responses/rhombus-review-7449786) --- #### What Are G2 Users Discussing About Rhombus? - [What is Rhombus Systems used for?](https://www.g2.com/discussions/what-is-rhombus-systems-used-for) - 1 comment ### 6. [Alarm.com for Business](https://www.g2.com/products/alarm-com-for-business/reviews) Alarm.com for Business is the platform of choice for more than a million locations, with a unified platform that allows customers to manage intrusion, video, access control and more from a single intuitive interface. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Alarm.com for Business?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Alarm.com for Business?** - **Seller:** [Alarm.com](https://www.g2.com/sellers/alarm-com) - **Company Website:** https://alarm.com - **Year Founded:** 2000 - **HQ Location:** McLean, Virginia, United States - **Twitter:** @AlarmDotCom (14,376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alarm-com/ (1,381 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 42% Mid-Market, 33% Small-Business #### What Are Alarm.com for Business's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Access Control (5 reviews) - Features (5 reviews) - Management Ease (4 reviews) - Easy Access (3 reviews) **Cons:** - Expensive (2 reviews) - Interface Design (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Poor Interface Design (2 reviews) ### What Do G2 Reviewers Say About Alarm.com for Business? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Alarm.com, noting its intuitive platform and seamless functionality. - Users appreciate the **modularity and ease of use** of Alarm.com for seamless security management and customization. - Users value the **seamless integration of tools** in Alarm.com for Business, enhancing project optimization and user experience. - Users value the **management ease** of Alarm.com, enjoying intuitive controls and centralized operations for enhanced efficiency. - Users appreciate the **easy access** provided by Alarm.com, enabling seamless control over multiple sites effortlessly. **Cons:** - Users find the **expensive licensing fees** for Alarm.com for Business a significant drawback affecting overall value. - Users find some aspects of the interface confusing, noting **naming and placement issues** that hinder usability and efficiency. - Users desire more **customization options** on Alarm.com, finding the current level of adjustability limiting and inconvenient. - Users note the **limited features** of Alarm.com for Business, with some essential capabilities requiring additional hardware investments. - Users note the **poor interface design** hinders optimal use of the Alarm.com for Business app and systems. #### What Are Recent G2 Reviews of Alarm.com for Business? **"[Seamless Office Access with a Reliable Mobile App](https://www.g2.com/survey_responses/alarm-com-for-business-review-12371254)"** **Rating:** 5.0/5.0 stars *— Kaitlyn F.* [Read full review](https://www.g2.com/survey_responses/alarm-com-for-business-review-12371254) --- **"[Great product that keeps growing with you!](https://www.g2.com/survey_responses/alarm-com-for-business-review-11207093)"** **Rating:** 4.0/5.0 stars *— Frank S.* [Read full review](https://www.g2.com/survey_responses/alarm-com-for-business-review-11207093) --- ### 7. [Lumana](https://www.g2.com/products/lumana/reviews) Lumana is the leader in AI video security, offering a comprehensive platform that transforms your existing security camera infrastructure into an AI-powered solution. The solution is designed to enhance security, safety, and operational efficiency across a wide range of industries, including education, government, manufacturing, retail, healthcare, and hospitality. By leveraging proprietary video AI models, Lumana provides automated monitoring, real-time activity and behavior detection, and accelerated incident response features. At the heart of Lumana's platform is the Lumana Core. A camera-agnostic AI engine and video processor that transforms any IP camera into an intelligent monitoring agent. This flexibility ensures that organizations can upgrade their security capabilities without the need for expensive hardware replacements. Lumana's self-learning AI engine continuously adapts to the environment, optimizing its performance and providing increasingly accurate event detection over time. Lumana's distributed hybrid-cloud architecture combines the best of cloud and on-premise resources, delivering enterprise-grade AI capabilities without the complexity or high costs typically associated with such systems. Users can manage the system remotely through Lumana VMS+, an intuitive video management software that simplifies security operations, enables fast investigations, and provides real-time visibility from any web browser or mobile device. In addition to enhancing security and safety, Lumana offers valuable operational insights through its custom AI dashboards. These dashboards transform video footage into actionable data, enabling organizations to visualize trends and make smarter, more informed decisions. Whether it's improving employee safety, optimizing manufacturing processes, or enhancing customer experiences, Lumana provides the tools needed to achieve security, safety, and operational excellence. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Lumana?** - **Ease of Use:** 9.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Lumana?** - **Seller:** [Lumana](https://www.g2.com/sellers/lumana) - **Company Website:** https://www.lumana.ai - **Year Founded:** 2021 - **HQ Location:** Los Gatos, California, United States - **Twitter:** @LumanaHQ (53 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumana-ai (105 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Security and Investigations - **Company Size:** 39% Mid-Market, 39% Small-Business #### What Are Lumana's Pros and Cons? **Pros:** - AI Technology (8 reviews) - Alert Notifications (8 reviews) - Artificial Intelligence (8 reviews) - Ease of Use (6 reviews) - Efficiency (5 reviews) **Cons:** - Inaccurate Detection (4 reviews) - Complexity (3 reviews) - Camera Issues (2 reviews) - Difficult Training (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Lumana? *AI-generated summary from verified user reviews* **Pros:** - Users praise Lumana for its **intelligent automation** , enabling efficient security management with real-time alerts and decision-making. - Users value the **intelligent alert notifications** from Lumana for enhancing security and improving response times effectively. - Users commend Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and automated decision-making. - Users praise Lumana for its **ease of use** and quick setup, transforming security management efficiency. - Users value Lumana's **efficiency** , significantly reducing investigation time and operator workload with smart AI alerts and smart search. **Cons:** - Users experience **inaccurate detection** issues, such as missed alerts and insufficient improvements in facial recognition features. - Users face a **considerable learning curve** with Lumana's features, making initial setup and utilization challenging. - Users report **camera issues** with Lumana, including unreliable PTZ function and lack of automatic IP updates. - Users experience a **difficult training** period with Lumana, although the team is helpful in addressing challenges. - Users face **missing features** like unreliable PTZ functions and the absence of PTZ presets, impacting usability. #### What Are Recent G2 Reviews of Lumana? **"[Valuable Visibility Into Unusual Activity for Proactive Compliance](https://www.g2.com/survey_responses/lumana-review-12993806)"** **Rating:** 5.0/5.0 stars *— April M.* [Read full review](https://www.g2.com/survey_responses/lumana-review-12993806) --- **"[Smart and Practical Surveillance System](https://www.g2.com/survey_responses/lumana-review-12500389)"** **Rating:** 5.0/5.0 stars *— Mohammad Hussain A.* [Read full review](https://www.g2.com/survey_responses/lumana-review-12500389) --- ### 8. [Brivo](https://www.g2.com/products/brivo/reviews) Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet of real estate across 60+ countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Brivo?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Brivo?** - **Seller:** [Brivo](https://www.g2.com/sellers/brivo) - **Year Founded:** 1999 - **HQ Location:** Bethesda, MD - **LinkedIn® Page:** https://www.linkedin.com/company/brivo-inc/ (1,147 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Security and Investigations, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are Brivo's Pros and Cons? **Pros:** - Cloud Technology (2 reviews) - Customer Support (2 reviews) - Access Control (1 reviews) - Communication Speed (1 reviews) - Ease of Use (1 reviews) **Cons:** - Internet Dependency (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Brivo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **remote management capabilities** of Brivo's cloud technology, noting significant time savings and excellent customer support. - Users appreciate the **excellent customer support** from Brivo, highlighting its effectiveness in quickly resolving issues. - Users highlight the **easy installation and cloud management** of Brivo, along with helpful customer support. - Users value the **fast communication speed** of Brivo, enjoying quick resolutions through effective customer support. - Users appreciate the **ease of use** of Brivo, enjoying its seamless integration and efficient remote management capabilities. **Cons:** - Users face challenges with **internet dependency** , as changes cannot be made during an outage, impacting usability. - Users find the **slow performance** of Brivo frustrating, especially with delayed updates during last-minute reservations. #### What Are Recent G2 Reviews of Brivo? **"[Easy to use system](https://www.g2.com/survey_responses/brivo-review-10975312)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/brivo-review-10975312) --- **"[Brivo has been a reliable and convenient solution for managing hotel guest access.](https://www.g2.com/survey_responses/brivo-review-11335952)"** **Rating:** 4.0/5.0 stars *— Brittany O.* [Read full review](https://www.g2.com/survey_responses/brivo-review-11335952) --- #### What Are G2 Users Discussing About Brivo? - [What is brivo pass fluid access?](https://www.g2.com/discussions/what-is-brivo-pass-fluid-access) - [What is brivo magic button?](https://www.g2.com/discussions/what-is-brivo-magic-button) - [What is brivo security?](https://www.g2.com/discussions/what-is-brivo-security) - 1 comment ### 9. [Spot AI](https://www.g2.com/products/spot-ai/reviews) Spot AI brings Video AI to the physical world, helping organizations see, understand, and improve their workspaces. Built on 1B+ hours of video data and trusted by 1,000+ leading businesses, we deliver measurable ROI in safety, operations, and security across manufacturing floors, retail stores, schools, hospitals, and beyond. Our mission: Turn every camera into a source of business value—helping organizations build safer, smarter, and more efficient spaces. **Average Rating:** 4.8/5.0 **Total Reviews:** 74 **How Do G2 Users Rate Spot AI?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.4/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Spot AI?** - **Seller:** [Spot AI](https://www.g2.com/sellers/spot-ai) - **Year Founded:** 2018 - **HQ Location:** Burlingame, California - **LinkedIn® Page:** https://www.linkedin.com/company/spot-ai/ (112 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Manufacturing, Electrical/Electronic Manufacturing - **Company Size:** 60% Mid-Market, 32% Small-Business #### What Are Spot AI's Pros and Cons? **Pros:** - Easy Access (4 reviews) - Camera Quality (3 reviews) - Helpful (3 reviews) - Access Control (2 reviews) - Artificial Intelligence (2 reviews) **Cons:** - Access Issues (2 reviews) - Camera Issues (1 reviews) - Clip Management (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Spot AI? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy access** to multiple locations and data through Spot AI's user-friendly platform. - Users love the **quality and clarity of Spot AI's cameras** , appreciating the ease of access and setup. - Users commend Spot AI for its **helpful smart features** , providing intuitive solutions and excellent customer support. - Users value the **comprehensive access control** of Spot AI, allowing easy management and monitoring of multiple locations. - Users love the **incredible technology** of Agentic AI, especially appreciating the streamlined unified dashboard. **Cons:** - Users report **access issues** with Spot AI, citing the need for improved and simplified login processes. - Users experience **camera adjustment difficulties** with Turret & Dome Cameras, complicating the setup process for Spot AI. - Users report that **clip management is slow and often times out** , making it frustrating to save videos for cases. - Users find the **complex setup** of Spot AI requires extensive cabling and can be unexpectedly challenging. - Users found the **difficult setup** of Spot AI involved unforeseen cabling, complicating the initial installation process. #### What Are Recent G2 Reviews of Spot AI? **"[Easy-to-Use Console with the Security Features We Need](https://www.g2.com/survey_responses/spot-ai-review-12667847)"** **Rating:** 5.0/5.0 stars *— Darrell S.* [Read full review](https://www.g2.com/survey_responses/spot-ai-review-12667847) --- **"[Flexible AI Options Make Searches Effortless](https://www.g2.com/survey_responses/spot-ai-review-12887201)"** **Rating:** 5.0/5.0 stars *— Parker H.* [Read full review](https://www.g2.com/survey_responses/spot-ai-review-12887201) --- #### What Are G2 Users Discussing About Spot AI? - [What is Spot AI used for?](https://www.g2.com/discussions/what-is-spot-ai-used-for) ### 10. [OpenEye](https://www.g2.com/products/openeye/reviews) Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 37 **How Do G2 Users Rate OpenEye?** - **Ease of Use:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind OpenEye?** - **Seller:** [OpenEye](https://www.g2.com/sellers/openeye) - **Company Website:** https://www.openeye.net/ - **Year Founded:** 1999 - **HQ Location:** Liberty Lake, WA - **Twitter:** @OpenEyeVideo (525 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/openeyevideo/ (322 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 43% Mid-Market, 38% Small-Business #### What Are OpenEye's Pros and Cons? **Pros:** - Artificial Intelligence (2 reviews) - Customer Support (2 reviews) - Features (2 reviews) - Remote Access (2 reviews) - Affordable (1 reviews) **Cons:** - Expensive (3 reviews) - Complex Setup (2 reviews) - Complexity (1 reviews) - Dependency Issues (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About OpenEye? *AI-generated summary from verified user reviews* **Pros:** - Users value the **advanced AI tools and features** of OpenEye, enhancing functionality and overall performance. - Users praise the **excellent customer support** from OpenEye, highlighting their commitment to customer success and responsiveness. - Users appreciate the **cloud hosting** of OpenEye, valuing its fast performance and seamless integration with AI tools. - Users appreciate the **ease of remote access** with OpenEye, enjoying fast loading times and reliable video quality. - Users value the **affordable price** of OpenEye, making powerful tools accessible without breaking the bank. **Cons:** - Users find the product **expensive** , with high costs and limitations on storage duration and budget options. - Users struggle with the **complexity of initialization** , often facing lengthy setup times and challenging remote configuration. - Users find the **complexity of initialization** frustrating and note the high cost of associated packages. - Users often face **dependency issues** , making the experience frustrating due to network reliance. - Users find the **difficult setup** process of OpenEye challenging, often taking up to an hour to configure remotely. #### What Are Recent G2 Reviews of OpenEye? **"[OpenEye Makes Client Training Easy, with Outstanding Partner Support](https://www.g2.com/survey_responses/openeye-review-12822218)"** **Rating:** 5.0/5.0 stars *— Heather D.* [Read full review](https://www.g2.com/survey_responses/openeye-review-12822218) --- **"[OpenEye Web Services the good and the bad](https://www.g2.com/survey_responses/openeye-review-7305225)"** **Rating:** 4.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/openeye-review-7305225) --- ### 11. [Guardian](https://www.g2.com/products/alert-enterprise-guardian/reviews) Alert Enterprise Guardian is a leading Physical Identity and Access Management (PIAM), Visitor Management, and Identity & Access Management (IAM) platform that unifies physical security, identity governance, and physical access control systems (PACS) into a single, automated solution. Guardian provides a single pane of glass to manage access for employees, contractors, and visitors, helping organizations reduce manual effort, automate workflows, improve compliance, and gain real-time visibility across facilities. 🔐 Physical Identity & Access Management (PIAM) Guardian transforms systems like LenelS2, C•CURE, Honeywell and Genetec into an identity-driven platform with lifecycle automation and governance. By integrating with HR systems (Workday, SAP, Oracle) and IT identity platforms, Guardian enables: Automated provisioning and deprovisioning Real-time access visibility User access reviews (UAR) and compliance reporting (NERC, SOC 2, HIPAA) This replaces fragmented processes with centralized, policy-based access control. 🏢 Enterprise Visitor Management Guardian delivers enterprise-grade visitor management beyond tools like Envoy, connecting visitor workflows directly to PACS and identity systems. Pre-registration, check-in, and badge printing Integration with turnstiles and access systems Real-time visibility into site activity This ensures secure, consistent visitor experiences across locations. 🧠 IAM with Cyber-Physical Convergence Guardian extends IAM solutions like Saviynt, SailPoint and Okta by bridging digital identity and physical access. Identity lifecycle automation (joiner, mover, leaver) Role-based access control (RBAC) Access certifications and audit reporting Organizations gain full control over who has access to what, across IT and physical environments. 🚀 Why Organizations Choose Guardian Guardian combines: End-to-end access automation HR–IT–PACS integration Enterprise visitor management Faster provisioning and reduced manual effort Improved compliance and audit readiness Mobile credentials and AI-driven insights Customers highlight ease of use, scalability, strong integrations, and responsive support. 🏭 Built for Enterprise & Regulated Environments Ideal for: Healthcare, energy, and utilities (NERC) Global enterprises with multiple PACS Financial services, manufacturing, and education Technology, Data Centers, Telecommunication Pharmaceuticals, Life Sciences, Biotech 📈 Key Outcomes Automated access processes Faster onboarding and provisioning Reduced risk (e.g., eliminating orphaned access) Enterprise-wide visibility Improved user experience 🌐 Flexible Deployment & Global Support Deploy Guardian your way—SaaS (US/EU), AWS, Azure, GCP, ServiceNow, or on-premise. Backed by a global services team and 24/7, 365 support with SLA, Guardian ensures success from implementation through operations. **Average Rating:** 4.2/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Guardian?** - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.7/10) - **Ease of Admin:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Guardian?** - **Seller:** [Alert Enterprise](https://www.g2.com/sellers/alert-enterprise) - **Company Website:** https://www.alertenterprise.com - **Year Founded:** 2007 - **HQ Location:** Fremont, US - **Twitter:** @AlertEnterprise (748 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alertenterprise/ (372 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Banking - **Company Size:** 86% Enterprise, 8% Mid-Market #### What Are Guardian's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (5 reviews) - Access Control (4 reviews) - Automation (3 reviews) - Features (3 reviews) **Cons:** - Complexity (3 reviews) - Dashboard Issues (2 reviews) - Difficult Learning (2 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Guardian? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of implementation and use** of Guardian, enhancing employee confidence and work experience. - Users commend the **excellent customer support** from Guardian, ensuring timely and knowledgeable assistance for their needs. - Users value the **end-to-end automation of access control** , streamlining processes and enhancing overall security efficiency. - Users love the **ease of implementation and automation** capabilities of Guardian, simplifying access control and enhancing efficiency. - Users commend Guardian for its **seamless integration and modernized access control** , transforming security into a cost-saving asset. **Cons:** - The product presents a **complexity issue** , with a steep learning curve and challenging integrations affecting user experience. - Users experience **dashboard issues** with Guardian, expressing a need for more detailed and responsive data display. - Users find the **difficult learning curve** of Guardian frustrating, often struggling with its complex interface and inconsistent search features. - Users experience **integration issues** , including generic error messages and insufficient out-of-the-box connection options. - Users find the **limited customization** options frustrating, hindering effective configuration and workflow management within teams. #### What Are Recent G2 Reviews of Guardian? **"[Proactive Updates and Responsive Support That Stay Ahead of Threats](https://www.g2.com/survey_responses/guardian-review-12676627)"** **Rating:** 5.0/5.0 stars *— Mukul D.* [Read full review](https://www.g2.com/survey_responses/guardian-review-12676627) --- **"[Guardian Streamlines Identity and Access Management](https://www.g2.com/survey_responses/guardian-review-12701274)"** **Rating:** 5.0/5.0 stars *— Sneha K.* [Read full review](https://www.g2.com/survey_responses/guardian-review-12701274) --- #### What Are G2 Users Discussing About Guardian? - [What is Enterprise Guardian used for?](https://www.g2.com/discussions/what-is-enterprise-guardian-used-for) - 1 comment, 1 upvote ### 12. [FacilityOS](https://www.g2.com/products/facilityos/reviews) FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. **Visitor Management** Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. **Emergency and Evacuation Management** EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. **Contractor Compliance Management** ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. **Asset and Logistics Management** Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. **Physical Identity and Access Management** SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant. **Average Rating:** 4.7/5.0 **Total Reviews:** 260 **How Do G2 Users Rate FacilityOS?** - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind FacilityOS?** - **Seller:** [FacilityOS](https://www.g2.com/sellers/facilityos) - **Company Website:** https://www.facilityos.com/ - **Year Founded:** 2014 - **HQ Location:** North York, Ontario - **LinkedIn® Page:** https://www.linkedin.com/company/ilobby-visitor-management/ (208 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Manager - **Top Industries:** Manufacturing, Food Production - **Company Size:** 64% Mid-Market, 25% Enterprise #### What Are FacilityOS's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Customer Support (32 reviews) - Simple (30 reviews) - Implementation Ease (28 reviews) - Easy Setup (25 reviews) **Cons:** - Limited Features (7 reviews) - Limited Functionality (7 reviews) - Access Issues (5 reviews) - Connectivity Issues (5 reviews) - Expensive (5 reviews) ### What Do G2 Reviewers Say About FacilityOS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of FacilityOS, enhancing efficiency and simplifying the sign-in process. - Users highly value the **exceptional customer support** provided by Achilles and Damjan, enhancing their overall FacilityOS experience. - Users appreciate the **simplicity of the check-in process** with FacilityOS, making guest management efficient and quick. - Users find the **implementation ease** of FacilityOS exceptional, enhancing their overall experience with excellent support. - Users praise the **easy setup** of FacilityOS, highlighting its helpfulness and outstanding customer support throughout the process. **Cons:** - Users find the **limited features** of FacilityOS inadequate for managing large groups efficiently, affecting the overall experience. - Users note the **limited functionality** of FacilityOS, particularly in managing large groups efficiently during sign-in. - Users note **access issues** with FacilityOS, particularly struggling to find the Sign Out button and occasional check-in problems. - Users experience **connectivity issues** with FacilityOS, leading to frustrations with printer and WiFi reliability. - Users find FacilityOS **expensive** , especially in high traffic areas needing multiple kiosks, raising overall costs. #### What Are Recent G2 Reviews of FacilityOS? **"[Ease of Use!](https://www.g2.com/survey_responses/facilityos-review-9401682)"** **Rating:** 5.0/5.0 stars *— Dr. Billie J.* [Read full review](https://www.g2.com/survey_responses/facilityos-review-9401682) --- **"[iLobby meets ALL our needs!](https://www.g2.com/survey_responses/facilityos-review-9364054)"** **Rating:** 5.0/5.0 stars *— Chip S.* [Read full review](https://www.g2.com/survey_responses/facilityos-review-9364054) --- ### 13. [Hikvision iVMS-5200](https://www.g2.com/products/hikvision-ivms-5200/reviews) Mobile surveillance software including include Real-time monitoring, Real-time location on GIS MAP, Vehicles tracking, Route playback, Live view and Playback, Health check, Alarm center, Domain account support, and multi-levels user managemen **Average Rating:** 3.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Hikvision iVMS-5200?** - **Ease of Use:** 7.9/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.2/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Hikvision iVMS-5200?** - **Seller:** [Hikvision Digital Technology](https://www.g2.com/sellers/hikvision-digital-technology) - **Year Founded:** 2001 - **HQ Location:** Hangzhou, Zhejiang - **Twitter:** @HikvisionHQ (14,373 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/678567/ (9,334 employees on LinkedIn®) - **Ownership:** SHE: 002415 **Who Uses This Product?** - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Recent G2 Reviews of Hikvision iVMS-5200? **"[I choose a VMS platform of Hikvison to integrate security system.](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-9455833)"** **Rating:** 4.0/5.0 stars *— PengYue L.* [Read full review](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-9455833) --- **"[Hikvision Centralized Application](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-10341973)"** **Rating:** 5.0/5.0 stars *— Mahendra S.* [Read full review](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-10341973) --- #### What Are G2 Users Discussing About Hikvision iVMS-5200? - [What is Hikvision iVMS-5200 used for?](https://www.g2.com/discussions/what-is-hikvision-ivms-5200-used-for) - 2 comments ### 14. [Eagle Eye Networks](https://www.g2.com/products/eagle-eye-networks/reviews) Eagle Eye Networks is a leading cloud video surveillance and artificial intelligence solution designed to enhance security and operational efficiency for businesses of all sizes. This innovative platform utilizes advanced AI technology within a cloud-based video management system (VMS) to provide real-time insights, enabling organizations to optimize their physical security measures, streamline business operations, and elevate customer service experiences. The Eagle Eye VMS is particularly suited for a diverse range of industries, from retail and hospitality to education and healthcare. Its true cloud infrastructure offers unparalleled scalability and flexibility, allowing businesses to customize their surveillance systems according to their specific needs. This adaptability ensures that organizations can grow and evolve without the constraints of traditional on-premise systems, making it an ideal choice for businesses anticipating future expansion or changes in their operational requirements. One of the standout features of Eagle Eye Networks is its ultimate camera compatibility. Unlike many other video management systems, Eagle Eye allows users to select the security cameras that best suit their needs, facilitating upgrades without the need for extensive system overhauls. This flexibility not only saves time and resources but also empowers businesses to maintain their existing investments while enhancing their surveillance capabilities. Cybersecurity is a critical concern for any organization, and Eagle Eye Networks addresses this with robust measures designed by experts in the field. The platform is built to prevent, detect, and respond to potential threats, providing peace of mind for users who can focus on their core business operations without the constant worry of security breaches. Additionally, the integration of artificial intelligence and analytics allows businesses to leverage data effectively, identifying threats, informing responses, and improving overall operational efficiency. Eagle Eye Networks also boasts an open platform and a global developer ecosystem, which means users can access a variety of integrated applications tailored to their unique needs. This includes seamless integration with Point of Sale (PoS) systems, access control, and other critical business applications, ensuring that organizations can create a comprehensive security and operational framework that meets their specific requirements. Through its innovative features and commitment to user-centric design, Eagle Eye Networks stands out as a premier choice for businesses seeking to enhance their surveillance and operational capabilities. **Average Rating:** 4.8/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Eagle Eye Networks?** - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Eagle Eye Networks?** - **Seller:** [Brivo](https://www.g2.com/sellers/brivo) - **Company Website:** https://brivo.com - **Year Founded:** 1999 - **HQ Location:** Bethesda, MD - **LinkedIn® Page:** https://www.linkedin.com/company/brivo-inc/ (1,147 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Security and Investigations, Construction - **Company Size:** 51% Small-Business, 39% Mid-Market #### What Are Eagle Eye Networks's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Affordable (2 reviews) - Easy Setup (2 reviews) - Remote Access (2 reviews) - Security (2 reviews) **Cons:** - Camera Issues (2 reviews) - Video Playback Issues (2 reviews) - App Instability (1 reviews) - Communication Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Eagle Eye Networks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Eagle Eye Networks, facilitating smooth transitions and remote accessibility. - Users find Eagle Eye Networks to be an **affordable solution** for advanced remote video surveillance without sacrificing quality. - Users find the **easy setup** of Eagle Eye Networks seamless and appreciate the intuitive software for quick deployment. - Users highlight the **seamless remote access** feature of Eagle Eye Networks, enhancing convenience and support for surveillance. - Users value the **excellent security** provided by Eagle Eye Networks, ensuring robust protection with advanced features. **Cons:** - Users often face **camera issues** with signal misreporting, resulting in unnecessary service calls and frustration. - Users experience **video playback issues** due to camera state discrepancies, leading to unnecessary maintenance efforts. - Users experience some **app instability** , particularly with video searching and the Download and Archive interface. - Users experience **communication issues** with Eagle Eye Networks, causing confusion about camera statuses and unnecessary service calls. - Users find the storage capacity **limited and expensive to upgrade** , impacting their overall satisfaction with Eagle Eye Networks. #### What Are Recent G2 Reviews of Eagle Eye Networks? **"[Efficient Surveillance with User-Friendly Setup](https://www.g2.com/survey_responses/eagle-eye-networks-review-12433888)"** **Rating:** 5.0/5.0 stars *— Freddy T.* [Read full review](https://www.g2.com/survey_responses/eagle-eye-networks-review-12433888) --- **"[Flexible Multi-Brand Camera Support with an Intuitive UI](https://www.g2.com/survey_responses/eagle-eye-networks-review-12915147)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/eagle-eye-networks-review-12915147) --- #### What Are G2 Users Discussing About Eagle Eye Networks? - [What is Eagle Eye Networks used for?](https://www.g2.com/discussions/what-is-eagle-eye-networks-used-for) ### 15. [Genea Security](https://www.g2.com/products/genea-security/reviews) Genea Security is a cloud-native access control solution designed to provide IT and security teams with comprehensive oversight of access activities across global enterprises or building portfolios. This innovative technology combines advanced software capabilities with non-proprietary Mercury-based hardware, allowing administrators to monitor and manage access in real-time. With Genea Security, organizations can streamline their security processes while ensuring the safety and convenience of their users. Targeted at businesses of all sizes, Genea Security caters to a diverse audience, including facility managers, IT professionals, and security teams. Its versatile features make it suitable for various use cases, from managing access in large corporate offices to securing multi-building complexes. The platform's Custom Dashboard allows users to focus on specific access alerts, providing a clear view of who is entering and exiting facilities. This level of oversight is crucial for organizations looking to enhance security protocols and maintain a safe environment for employees and visitors alike. One of the standout features of Genea Security is its ability to integrate seamlessly with third-party software, including video management systems and identity management platforms. This integration enables organizations to automate user management processes, such as adding and removing users, which can significantly reduce administrative burdens. The provision of mobile keys further enhances security, allowing employees to access doors, gates, and elevators using their smartphones. This flexibility not only improves user experience but also minimizes the need for physical access cards and fobs. Genea Security also emphasizes health and safety through features like Safe Workplace, Building Sync, and Touchless Visitor Management. These tools help organizations navigate the complexities of maintaining a secure environment, especially in light of evolving health guidelines. Additionally, the self-service tenant portals streamline user management for building teams, making it easier to maintain accurate access records and respond to tenant needs efficiently. With a commitment to customer support, Genea Security offers 24/7 assistance, ensuring that users can access help whenever they need it. This dedication to service enhances the overall user experience, reinforcing the platform's reliability as a comprehensive access control solution. By combining advanced technology with robust support, Genea Security stands out as a valuable asset for organizations seeking to enhance their security infrastructure. **Average Rating:** 4.4/5.0 **Total Reviews:** 101 **How Do G2 Users Rate Genea Security?** - **Ease of Use:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Genea Security?** - **Seller:** [Genea](https://www.g2.com/sellers/genea) - **Company Website:** https://www.getgenea.com/ - **Year Founded:** 2006 - **HQ Location:** Irvine, CA - **Twitter:** @GetGenea (782 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getgenea/ (209 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 22% Small-Business #### What Are Genea Security's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Remote Access (4 reviews) - Access (3 reviews) - Simple (3 reviews) - Access Control (2 reviews) **Cons:** - Performance Issues (6 reviews) - Limited Features (3 reviews) - Poor Customer Support (2 reviews) - Access Issues (1 reviews) - Communication Issues (1 reviews) ### What Do G2 Reviewers Say About Genea Security? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Genea Security, making access control simple and efficient for all. - Users value the **remote access control** of Genea Security, allowing seamless management from anywhere with ease. - Users value the **robust mobile access control** of Genea Security, enjoying user-friendly features and seamless management. - Users appreciate the **simple user interface** of Genea Security, making it easy to navigate and manage access. - Users appreciate the **robust and efficient access control** features of Genea Security, enhancing management and monitoring ease. **Cons:** - Users experience **performance issues** with Genea Security, causing frustration in setup and reliance on support for resolutions. - Users find Genea Security has **limited features** , requiring additional steps for basic tasks and missing some essential functionalities. - Users are frustrated with **poor customer support** , often needing assistance due to the software's complexity and design issues. - Users find the lack of a direct **add a new user** option on the homepage frustrating and inconvenient for frequent tasks. - Users face **communication issues** with Genea, necessitating extra effort for bulk changes that should be handled by the team. #### What Are Recent G2 Reviews of Genea Security? **"[Top Shelf Cloud Hosted Solution with Outstanding Support - They are a Great Partner](https://www.g2.com/survey_responses/genea-security-review-12815915)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/genea-security-review-12815915) --- **"[Effortless Access Control with Great Flexibility](https://www.g2.com/survey_responses/genea-security-review-12792515)"** **Rating:** 5.0/5.0 stars *— Calvin L.* [Read full review](https://www.g2.com/survey_responses/genea-security-review-12792515) --- #### What Are G2 Users Discussing About Genea Security? - [What improvements would you suggest for Genea Access Control to better meet your security needs?](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-genea-access-control-to-better-meet-your-security-needs) - [What is Genea Access Control used for?](https://www.g2.com/discussions/what-is-genea-access-control-used-for) - 1 comment ### 16. [Kisi](https://www.g2.com/products/kisi/reviews) Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces. **Average Rating:** 4.5/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Kisi?** - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.7/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Kisi?** - **Seller:** [KISI](https://www.g2.com/sellers/kisi) - **Company Website:** https://www.getkisi.com/access-control-system - **Year Founded:** 2012 - **HQ Location:** Brooklyn, US - **Twitter:** @KISI (3,461 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kisi/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 49% Mid-Market, 35% Small-Business #### What Are Kisi's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) - Simple (1 reviews) - Staff Professionalism (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Kisi? *AI-generated summary from verified user reviews* **Pros:** - Users commend Kisi for its **exceptional customer support** , highlighted by responsive and informative representatives like Kalib Mickelson. - Users love the **ease of use** of Kisi, praising its simple functionality and clean user interface. - Users appreciate the **exceptional customer support** from Kisi representatives, enhancing their confidence in the decision to choose the product. - Users appreciate the **ease of use** and **simple functionality** of Kisi, enjoying a clean UI experience. - Users highlight the **exceptional professionalism** of Kisi's staff, particularly commending their supportive and informative approach. **Cons:** - Users find Kisi's price to be **higher than other options** , though some believe its features justify the cost. - Users experience **poor customer support** , with unresponsive staff and unresolved critical issues affecting their overall satisfaction. #### What Are Recent G2 Reviews of Kisi? **"[Seamless Cloud Access Control with Great Meraki Camera Integration](https://www.g2.com/survey_responses/kisi-review-12945482)"** **Rating:** 5.0/5.0 stars *— Tony H.* [Read full review](https://www.g2.com/survey_responses/kisi-review-12945482) --- **"[Clean API, smooth integration, and a great partnership experience](https://www.g2.com/survey_responses/kisi-review-12512488)"** **Rating:** 5.0/5.0 stars *— Vedad B.* [Read full review](https://www.g2.com/survey_responses/kisi-review-12512488) --- #### What Are G2 Users Discussing About Kisi? - [What is keyless access control?](https://www.g2.com/discussions/what-is-keyless-access-control) - [What is an access control software?](https://www.g2.com/discussions/what-is-an-access-control-software) - 1 comment - [What features should a good access control system include?](https://www.g2.com/discussions/what-features-should-a-good-access-control-system-include) - 1 comment - [What are some features of access control systems?](https://www.g2.com/discussions/what-are-some-features-of-access-control-systems) - 1 comment ### 17. [Resolver](https://www.g2.com/products/resolver/reviews) Resolver, a Kroll Business, stands at the forefront of risk intelligence, safeguarding over $6.5 trillion in market cap for more than 1,000 global companies. Leveraging AI with deep human expertise, our innovative Risk Intelligence Platform provides comprehensive visibility into enterprise-wide risks, enabling prioritized, timely, and agile responses. Go beyond tracking and managing risk to transforming complex data into clear insights and highly effective mitigating actions. By harnessing our integrated capabilities, businesses of all sizes can reduce crises, recover swiftly, and emerge stronger — protecting their operations, brand, and bottom line. Discover how we're shaping a safer, more resilient world at Resolver.com. See Risk. Build Resilience. **Average Rating:** 4.3/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Resolver?** - **Ease of Use:** 7.9/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.7/10) - **Ease of Admin:** 7.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Resolver?** - **Seller:** [Resolver](https://www.g2.com/sellers/resolver) - **Company Website:** https://www.resolver.com - **HQ Location:** Toronto, Canada - **Twitter:** @Resolver (4,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/932240/ (718 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Security and Investigations - **Company Size:** 47% Enterprise, 38% Mid-Market #### What Are Resolver's Pros and Cons? **Pros:** - Ease of Use (65 reviews) - Customer Support (40 reviews) - Helpful (37 reviews) - Customizability (36 reviews) - Customization (36 reviews) **Cons:** - Complexity (34 reviews) - Difficult Learning (23 reviews) - Improvement Needed (23 reviews) - Learning Curve (22 reviews) - Poor Reporting (20 reviews) ### What Do G2 Reviewers Say About Resolver? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Resolver, benefiting from its user-friendly interface and customization options. - Users commend the **responsive customer support** that effectively addresses inquiries and enhances the user experience with the tool. - Users commend the **robust and well-structured platform** of Resolver for enhancing risk management and operational efficiency. - Users value the **customizability** of Resolver, allowing tailored incident reporting for diverse agency needs and requirements. - Users value the **customization capabilities** of Resolver, allowing tailored reports for various incident reporting needs. **Cons:** - Users find the **complexity of customization** in Resolver daunting and time-consuming, especially for newcomers. - Users find **difficult learning** to be a challenge with Resolver, especially for first-time customization and reporting tasks. - Users note that Resolver requires **improvement in flexibility and attachment handling** for better efficiency and usability. - Users find the **learning curve steep** , facing challenges in customizing and creating reports effectively on Resolver. - Users find **poor reporting** frustrating due to confusing formats, lack of dropdowns, and missing print functionality. #### What Are Recent G2 Reviews of Resolver? **"[Centralized Platform Simplifies Risk Management](https://www.g2.com/survey_responses/resolver-review-12300935)"** **Rating:** 4.0/5.0 stars *— Rafik V.* [Read full review](https://www.g2.com/survey_responses/resolver-review-12300935) --- **"[Centralised Risk Management with Great Visualisations](https://www.g2.com/survey_responses/resolver-review-12209680)"** **Rating:** 4.0/5.0 stars *— Helen C.* [Read full review](https://www.g2.com/survey_responses/resolver-review-12209680) --- #### What Are G2 Users Discussing About Resolver? - [What do you like most about Resolver for risk management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-resolver-for-risk-management-and-what-could-be-improved) - 1 comment - [How much does resolver cost?](https://www.g2.com/discussions/how-much-does-resolver-cost) - [What is resolver core?](https://www.g2.com/discussions/what-is-resolver-core) - [What is resolver audit?](https://www.g2.com/discussions/what-is-resolver-audit) - [What is a software resolver?](https://www.g2.com/discussions/what-is-a-software-resolver) ### 18. [Flashpoint](https://www.g2.com/products/flashpoint/reviews) Flashpoint is the largest privately held threat intelligence provider, enabling mission-critical organizations to proactively confront security challenges globally. Flashpoint Ignite, our unified threat intelligence platform, harnesses the power of primary-source collections, curated human insight, and artificial intelligence to deliver decisive action against a comprehensive range of critical threats. Core Capabilities: → Identify and remediate cyber threats, fraud, vulnerabilities, physical security, and national security risks. → Access over 3.6 petabytes of continuously collected data from the internet’s open and difficult-to-access spaces. Add new channels and data sources in minutes to track sources as they surface. → Operationalize intelligence across your entire security stack with seamless integrations throughout the intelligence lifecycle. **Average Rating:** 4.5/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Flashpoint?** - **Ease of Use:** 8.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Flashpoint?** - **Seller:** [Flashpoint for Threat Intelligence](https://www.g2.com/sellers/flashpoint-for-threat-intelligence) - **Year Founded:** 2010 - **HQ Location:** New York, NY - **Twitter:** @FlashpointIntel (13,795 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/flashpoint-intel/ (362 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Security and Investigations - **Company Size:** 63% Enterprise, 23% Small-Business #### What Are Flashpoint's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Features (20 reviews) - Helpful (13 reviews) - Insights (13 reviews) - Search Functionality (12 reviews) **Cons:** - Lack of Features (8 reviews) - Complexity (6 reviews) - Confusing Interface (6 reviews) - Limited Features (6 reviews) - User Frustration (6 reviews) ### What Do G2 Reviewers Say About Flashpoint? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Flashpoint, valuing its intuitive navigation and excellent training resources. - Users appreciate the **comprehensive data collection** of Flashpoint, enhancing research efficiency and threat assessment. - Users appreciate the **impressive quality and quantity of data** offered by Flashpoint, enhancing their research capabilities significantly. - Users appreciate the **raw, actionable threat actor visibility** provided by Flashpoint, enhancing proactive security measures and research. - Users appreciate the **powerful search functionality** of Flashpoint, enabling easy data retrieval and management from various sources. **Cons:** - Users express frustration over the **lack of features** , limiting integrations and not meeting their data search needs. - Users find Flashpoint's **complexity overwhelming** , especially in navigating queries and managing noisy alerts with false positives. - Users struggle with the **confusing interface** of Flashpoint, especially regarding search functionality and alert management. - Users find the **limited features** of Flashpoint frustrating, particularly regarding customization and under-developed investigation tools. - Users experience **frustration with confusing query systems** and noisy alerts, complicating their analysis and efficiency. #### What Are Recent G2 Reviews of Flashpoint? **"[Flashpoint: Nothing to Dislike, with Room to Improve PDF Preview & Downloads](https://www.g2.com/survey_responses/flashpoint-review-12219288)"** **Rating:** 5.0/5.0 stars *— Beth M.* [Read full review](https://www.g2.com/survey_responses/flashpoint-review-12219288) --- **"[Go-to tool for deep dark-web related investigations and automated monitoring](https://www.g2.com/survey_responses/flashpoint-review-10439525)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/flashpoint-review-10439525) --- #### What Are G2 Users Discussing About Flashpoint? - [What is Echosec Systems used for?](https://www.g2.com/discussions/what-is-echosec-systems-used-for) ### 19. [Mobotix](https://www.g2.com/products/mobotix/reviews) MOBOTIX specialize in making IP video security software that can be combined with their proprietary, fail-safe premium hardware to create an intelligent complete system. **Average Rating:** 3.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Mobotix?** - **Ease of Use:** 8.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.4/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Mobotix?** - **Seller:** [Mobotix](https://www.g2.com/sellers/mobotix) - **Year Founded:** 1999 - **HQ Location:** Langmeil, Rhineland-Palatinate - **Twitter:** @MOBOTIX_AG (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/104176/ (174 employees on LinkedIn®) - **Ownership:** ETR: MBQ **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Enterprise, 42% Mid-Market #### What Are Mobotix's Pros and Cons? **Pros:** - Camera Quality (1 reviews) - Reliability (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Setup (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Mobotix? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **reliable camera quality** of Mobotix, noting a minimal failure rate even in extensive deployments. - Users highlight the **exceptional reliability** of Mobotix cameras, experiencing minimal failures even in large deployments. **Cons:** - Users find the **complexity of programming** Mobotix cameras challenging, alongside difficulties in finding certified vendors for support. - Users find the **complex setup** of Mobotix cameras challenging due to the steep learning curve and vendor availability issues. - Users find the **poor customer support** troubling, especially in finding certified vendors for Mobotix products. #### What Are Recent G2 Reviews of Mobotix? **"[Powerful platform for managing camera surveillance with good support](https://www.g2.com/survey_responses/mobotix-review-9559852)"** **Rating:** 5.0/5.0 stars *— Aritra N.* [Read full review](https://www.g2.com/survey_responses/mobotix-review-9559852) --- **"[Exceptionally Reliable Cameras That Deliver Consistent Performance](https://www.g2.com/survey_responses/mobotix-review-12122245)"** **Rating:** 4.0/5.0 stars *— Joseph C.* [Read full review](https://www.g2.com/survey_responses/mobotix-review-12122245) --- ### 20. [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) For the past 35 years, TEAM Software by WorkWave has been the leading provider of business software solutions that help commercial cleaning and security companies achieve scalable growth. Originally, we started off as a cleaning and security business, and when we couldn’t find a software solution to meet our back-office, financial and operational needs, we built one – WinTeam. That means WinTeam was created by a company like yours, for a company like yours, with your specific needs and industry challenges in mind. WinTeam is our flagship, award-winning ERP solution capable of housing financial, operational and workforce management tools all in one place. Companies seeking business management software that maximizes efficiency, automates operations and drives profitability choose WinTeam, the ideal solution for organizations ready to integrate human resources, payroll, financials and analytics into one holistic system. Protect tight profit margins with ERP accounting software, make it easy to create budgets and better manage cash flow by taking advantage of growth-enabling features that can offer a complete picture of profitability. **Average Rating:** 4.1/5.0 **Total Reviews:** 26 **How Do G2 Users Rate WinTeam by WorkWave?** - **Ease of Use:** 7.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Quality of Support:** 7.9/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind WinTeam by WorkWave?** - **Seller:** [WorkWave](https://www.g2.com/sellers/workwave) - **Year Founded:** 1984 - **HQ Location:** Holmdel, NJ - **Twitter:** @WorkWave (1,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/213943/ (486 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Security and Investigations - **Company Size:** 54% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of WinTeam by WorkWave? **"[All-in-One System That Keeps Operations Running Smoothly](https://www.g2.com/survey_responses/winteam-by-workwave-review-12661670)"** **Rating:** 4.5/5.0 stars *— Marina M.* [Read full review](https://www.g2.com/survey_responses/winteam-by-workwave-review-12661670) --- **"[Win Team User](https://www.g2.com/survey_responses/winteam-by-workwave-review-9460279)"** **Rating:** 4.5/5.0 stars *— Jennifer C.* [Read full review](https://www.g2.com/survey_responses/winteam-by-workwave-review-9460279) --- #### What Are G2 Users Discussing About WinTeam by WorkWave? - [What does Winteam do?](https://www.g2.com/discussions/what-does-winteam-do) - [Whats WinTeam?](https://www.g2.com/discussions/whats-winteam) - [How do you use WinTeam?](https://www.g2.com/discussions/how-do-you-use-winteam) - [What is WinTeam software?](https://www.g2.com/discussions/what-is-winteam-software) ### 21. [Ontic](https://www.g2.com/products/ontic/reviews) Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. For more information please visit ontic.ai. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Ontic?** - **Ease of Use:** 7.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Quality of Support:** 9.8/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Ontic?** - **Seller:** [Ontic](https://www.g2.com/sellers/ontic) - **HQ Location:** Austin, Texas - **Twitter:** @Ontic_co (862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18349595/ (352 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 22% Small-Business #### What Are Recent G2 Reviews of Ontic? **"[Security tools at one place](https://www.g2.com/survey_responses/ontic-review-9624027)"** **Rating:** 4.0/5.0 stars *— Mayank B.* [Read full review](https://www.g2.com/survey_responses/ontic-review-9624027) --- **"[Dynamic platform for threat management](https://www.g2.com/survey_responses/ontic-review-4561165)"** **Rating:** 5.0/5.0 stars *— Verified User in Online Media* [Read full review](https://www.g2.com/survey_responses/ontic-review-4561165) --- #### What Are G2 Users Discussing About Ontic? - [What is Ontic used for?](https://www.g2.com/discussions/what-is-ontic-used-for) ### 22. [iSpy](https://www.g2.com/products/ispy/reviews) iSpy is an open source surveillance software for Windows PCs. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate iSpy?** - **Ease of Use:** 8.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind iSpy?** - **Seller:** [iSpy](https://www.g2.com/sellers/ispy) - **HQ Location:** Osmington, AU - **LinkedIn® Page:** https://www.linkedin.com/company/ispy-connect/about/ **Who Uses This Product?** - **Company Size:** 44% Small-Business, 39% Mid-Market #### What Are iSpy's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Simple (1 reviews) ### What Do G2 Reviewers Say About iSpy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of iSpy, noting its quick response and unique setup. - Users love the **unique design and ease of use** , finding iSpy quick to respond to their needs. #### What Are Recent G2 Reviews of iSpy? **"[Open Source Analytical Tool for Data Importing and Analytics Effectively](https://www.g2.com/survey_responses/ispy-review-10068513)"** **Rating:** 4.0/5.0 stars *— Ankit S.* [Read full review](https://www.g2.com/survey_responses/ispy-review-10068513) --- **"[iSpy: A Versatile Surveillance Solution for Technical people](https://www.g2.com/survey_responses/ispy-review-10241111)"** **Rating:** 4.0/5.0 stars *— Prakhar G.* [Read full review](https://www.g2.com/survey_responses/ispy-review-10241111) --- #### What Are G2 Users Discussing About iSpy? - [What is iSpy used for?](https://www.g2.com/discussions/what-is-ispy-used-for) - 1 comment ### 23. [TrackTik](https://www.g2.com/products/trackforce-valiant-tracktik/reviews) TrackTik is an integrated security workforce management solution that seamlessly connects field operations with back-office management. The platform automates manual tasks, provides real-time worker tracking, and delivers actionable data insights to reduce costs and boost operational efficiency. With streamlined workflows and comprehensive reporting capabilities, TrackTik enhances productivity, improving job satisfaction and employee retention across frontline operations. **Average Rating:** 4.3/5.0 **Total Reviews:** 61 **How Do G2 Users Rate TrackTik?** - **Ease of Use:** 8.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.1/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind TrackTik?** - **Seller:** [Trackforce](https://www.g2.com/sellers/trackforce) - **Year Founded:** 2000 - **HQ Location:** Southlake, US - **Twitter:** @GoTrackforce (974 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trackforce/ (463 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Security and Investigations - **Company Size:** 44% Mid-Market, 33% Small-Business #### What Are TrackTik's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Efficiency (7 reviews) - Features (7 reviews) - Scheduling (6 reviews) - Customizability (4 reviews) **Cons:** - Complexity (7 reviews) - Poor Customer Support (3 reviews) - Poor Reporting (3 reviews) - Admin Limitations (2 reviews) - Difficult Setup (2 reviews) ### What Do G2 Reviewers Say About TrackTik? *AI-generated summary from verified user reviews* **Pros:** - Users find TrackTik offers **ease of use** , enabling seamless tracking and documentation for efficient management. - Users commend TrackTik for its **efficiency** in managing multiple sites and providing real-time reporting seamlessly. - Users value the **user-friendly interface** of TrackTik, appreciating its efficient scheduling and reporting capabilities. - Users value the **efficient scheduling** features of TrackTik, making management and client access seamless and effective. - Users value the **customizability** of TrackTik, enabling tailored solutions and optimizations for their specific business requirements. **Cons:** - Users find **TrackTik complex and difficult to navigate** , particularly on mobile devices with admin permissions. - Users express frustration over **poor customer support** , citing slow responses and a lack of accountability from TrackTik. - Users face challenges with **poor reporting** , including rigid report assignments and lack of summary for shift activities. - Users find **admin limitations** challenging, facing difficulties with permissions and unclear reporting processes. - Users face a **difficult setup** process due to manual data entry and a steep learning curve with TrackTik. #### What Are Recent G2 Reviews of TrackTik? **"[User-Friendly with Easy Setup, But Needs Report Reassignment](https://www.g2.com/survey_responses/tracktik-review-11945063)"** **Rating:** 5.0/5.0 stars *— Mac V.* [Read full review](https://www.g2.com/survey_responses/tracktik-review-11945063) --- **"[Centralized Efficiency with Room for Service Improvement](https://www.g2.com/survey_responses/tracktik-review-11939036)"** **Rating:** 4.0/5.0 stars *— James M.* [Read full review](https://www.g2.com/survey_responses/tracktik-review-11939036) --- #### What Are G2 Users Discussing About TrackTik? - [What is Trackforce Valiant used for?](https://www.g2.com/discussions/what-is-trackforce-valiant-used-for) - [What is Silvertrac Software used for?](https://www.g2.com/discussions/what-is-silvertrac-software-used-for) - [How much does TrackTik cost?](https://www.g2.com/discussions/how-much-does-tracktik-cost) - [Does TrackTik have GPS?](https://www.g2.com/discussions/does-tracktik-have-gps) - [How TrackTik works?](https://www.g2.com/discussions/how-tracktik-works) - 1 comment ### 24. [Omnigo](https://www.g2.com/products/omnigo/reviews) Omnigo Software is the leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises, offering easy-to-use applications that provide actionable insight for making more informed decisions. Over 2,000 customers trust Omnigo's solutions to help law enforcement and security professionals secure their organization's property, protect against revenue loss, and ensure safer tomorrows. **Average Rating:** 4.2/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Omnigo?** - **Ease of Use:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Quality of Support:** 8.5/10 (Category avg: 8.7/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Omnigo?** - **Seller:** [Omnigo Software](https://www.g2.com/sellers/omnigo-software-5724d962-d8c8-47d6-b3c4-ac675f7174e3) - **Company Website:** https://www.omnigo.com/ - **Year Founded:** 2017 - **HQ Location:** St. Louis, MO - **Twitter:** @OmnigoSoftware (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/omnigosoftware/ (137 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Law Enforcement, Hospital & Health Care - **Company Size:** 41% Small-Business, 32% Mid-Market #### What Are Omnigo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Platform Stability (1 reviews) - Reliability (1 reviews) **Cons:** - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Outdated Design (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Omnigo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Omnigo, finding it simple and effective for data capture. - Users value the **platform stability** of Omnigo, finding it reliable and easy to use for data capture. - Users appreciate the **reliability** of Omnigo, valuing its consistent performance and user-friendly data capture. **Cons:** - Users feel that Omnigo has **limited features** , particularly in photo viewing and data retrieval functions. - Users find the **limited functionality** of Omnigo, particularly in photo viewing and data retrieval, frustrating. - Users find the **outdated design** of Omnigo limiting, particularly for photo viewing and data retrieval functions. - Users find the **poor documentation** frustrating, as it limits functionality and hinders basic understanding of the product. #### What Are Recent G2 Reviews of Omnigo? **"[Lead Shift Supervisor](https://www.g2.com/survey_responses/omnigo-review-8242485)"** **Rating:** 5.0/5.0 stars *— Keith C.* [Read full review](https://www.g2.com/survey_responses/omnigo-review-8242485) --- **"[OMNIGO/Report Exec](https://www.g2.com/survey_responses/omnigo-review-8721281)"** **Rating:** 5.0/5.0 stars *— Tim B.* [Read full review](https://www.g2.com/survey_responses/omnigo-review-8721281) --- ### 25. [Xeoma](https://www.g2.com/products/xeoma/reviews) Xeoma - professional video surveillance with AI analytics Packed with state-of-the-art features for high-quality, efficient monitoring, Xeoma has been refined through active development since 2004. It runs everywhere you need it: Windows, Linux / ARM (Raspberry Pi), macOS, iOS, and Android. Setting up surveillance has never been easier - it's simpler than a child's construction set. Xeoma automatically finds and connects any analog, web, or IP camera, so you can build and fine-tune your entire system in just a few minutes. The clean, genuinely user-friendly interface makes surveillance not just easy, but enjoyable. Go further with 100+ functions and 90+ modules, many powered by artificial intelligence - license plate and face recognition, emotion detection, object and sound recognition, visitor counting, eye-movement tracking, and much more. Best of all, Xeoma offers a forever-free mode: view up to 1,000 cameras and record archives from 2 cameras at no cost. See the full feature list at www.xeoma.com **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Xeoma?** - **Ease of Use:** 8.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 8.1/10 (Category avg: 8.7/10) - **Ease of Admin:** 7.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Xeoma?** - **Seller:** [Felenasoft](https://www.g2.com/sellers/felenasoft) - **Year Founded:** 2004 - **HQ Location:** Kaliningrad, Russia - **Twitter:** @XeomaSoftware (724 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18072450 (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Enterprise, 27% Mid-Market #### What Are Recent G2 Reviews of Xeoma? **"[BEST SURVEILLANCE SOFTWARE I PERSONALLY LOVED ALOT](https://www.g2.com/survey_responses/xeoma-review-7269297)"** **Rating:** 4.5/5.0 stars *— Niketan G.* [Read full review](https://www.g2.com/survey_responses/xeoma-review-7269297) --- **"[Xeoma Review](https://www.g2.com/survey_responses/xeoma-review-7269261)"** **Rating:** 4.5/5.0 stars *— Victor B.* [Read full review](https://www.g2.com/survey_responses/xeoma-review-7269261) --- ## What Is Physical Security Software? [Vertical Industry Software](https://www.g2.com/categories/vertical-industry) ## What Software Categories Are Similar to Physical Security Software? - [Visitor Management Software](https://www.g2.com/categories/visitor-management) - [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) --- ## How Do You Choose the Right Physical Security Software? ### What You Should Know About Physical Security Software ### What is Physical Security Software? Physical security software tools connect the disparate systems and functions that handle security and surveillance. These platforms go by several names depending on their use case, most commonly corporate security software or physical security information management (PSIM). Some common components of physical security include intrusion alarms, CCTV, building management and lighting control systems, suppression systems, motion detectors, RFID tags, GIS maps, computer-aided dispatch, and access control systems (such as ID keycards). Physical security solutions serve a wide range of government sectors and industries that are concerned with ensuring employee and visitor safety and maintaining a secure space, from small businesses that manage security personnel to enterprise companies that have multi-layer security systems to monitor employees and facilities. Security departments and third-party security companies also utilize these tools to manage operational tasks such as guard scheduling, dispatch, and daily reporting. By connecting surveillance hardware with information systems, these platforms offer increased control over incident management, threat awareness, dispatch communications, and activity reporting. Physical security systems are highly adaptable, and help identify and resolve any potential threats proactively before they escalate. By aggregating data from multiple sources, these platforms automate a number of monitoring and alerting tasks that are vulnerable to human error. Not all physical security solutions offer total integration with disparate products; notably, some may lack the ability to connect multiple safety and surveillance systems at a data level. The most complete physical security software products have six key capabilities: - **Collection:** Independent device management software collects data from disparate security devices and systems - **Analysis:** The security platform analyzes all collected data, activities, and alarms to identify real-time priority for addressing threats or incidents - **Verification:** The system operator receives information about relevant situations in a fast, digestible format to verify threats - **Resolution:** The system operator receives instructions depending on the type of threat, and those instructions are informed by the organization’s standard operating procedures (SOPs) to resolve the situation - **Reporting:** The security platform tracks all relevant information for compliance reporting, future improvements, and any necessary investigative analysis - **Audit trail:** The security platform tracks all interactions with the system, notably response times and any system changes made by each individual operator Key Benefits of Physical Security Software - Protect an organization’s assets and facilities from threats - Expedite security personnel mobilization and dispatch - Centralize surveillance hardware into one viewing hub - Improve incident management and threat response procedures ### Why Use Physical Security Software? Any organization or business that has personnel and assets to protect should use some type of physical security solution. These systems minimize or entirely prevent any damage as a result of intruders, environmental threats, or related hazards, and assist businesses in monitoring employees for inappropriate conduct. Businesses should have some basic physical security system in place to minimize their liability in the event that harm comes to their employees. This becomes even more imperative for businesses and organizations that are open to public visitors, such as museums, hospitals, zoos, malls, or school campuses. Particularly, enterprise businesses have been under scrutiny for their resistance to adopt new technology that could enhance the efficacy of their security departments. Physical barriers and guard officers no longer offer enough peace of mind to protect large organizations from breaches that can lead to extreme loss and harm. Additionally, physical security breaches often translate into figurative harm to an organization’s image and reputation, weakening public trust and leading to potential loss in revenue. There are simply too many components for security operations to manage without a dedicated system. Physical security solutions allow users to gain a comprehensive view of their facilities, increasing surveillance intelligence and improving incident response and threat detection. Security camera footage can be viewed from a central hub, allowing operators to identify potential situations and dispatch personnel to de-escalate. Security departments can manage guard scheduling and dispatching with ease to ensure total coverage. These tools enhance situational awareness, often visualizing security personnel locations, confirmed incidents, and alarm notifications. Businesses can configure these tools to monitor employee actions such as internet browsing history or [email](https://www.g2.com/categories/email) communications. As an added benefit, these tools increase data security indirectly by ensuring the safety of hardware assets that house an organization’s sensitive data. Overall, physical security software allows organizations of all kinds to improve their safety and security processes and ensure the protection of all personnel and assets. ### Who Uses Physical Security Software? While any organization stands to benefit from physical security solutions, there are certain entities that face more pressure to manage their security operations effectively. **Government —** Government agencies, perhaps more than any other entity, must protect highly classified information and maintain strict security clearance protocols. From smaller local facilities like the DMV to large government campuses like the White House or the Pentagon, physical security solutions ensure the safety of high ranking government officials as well as all collected citizen data. Transportation agencies also utilize these tools to monitor passengers for fare dodging, violent behavior, and other incidents that require law enforcement response. **Educational institutions —** K-12 schools and college campuses need physical security solutions to manage access control systems and security personnel, ensuring all guests are accounted for and no intruders compromise the safety of students and staff. Additional integrated tools like metal detectors, intruder alarms, student ID cards add additional layers of preventative security. For college campuses, dedicated security departments use these tools to ensure campus-wide guard coverage and quick dispatch to respond to threats. Additionally, system operators can send out emergency notifications to students’ cell phones for campus-wide threat alerts. **Museums —** Cultural institutions and zoos host hundreds of visitors daily. Physical security systems help coordinate security personnel placement and communications, track all incoming and outgoing visitors, and ensure the safety of visitors and collections. Motion sensors and alarms help museums protect their collections from theft or damage, such as visitors leaning in too closely to paintings. More elaborate systems can remotely lock doors to certain wings, ensuring thieves cannot escape. **Healthcare —** Hospitals need to ensure the safety of staff and patients, as well as securing all their patient health records. These tools provide total surveillance of medical facilities, help stationed security personnel communicate and mobilize as needed, and verify the identity of all hospital visitors. Similar to government agencies, hospitals need to manage personnel clearance for restricted areas, and physical security solutions help operationalize surveillance cameras, ID cards, motion sensors, and intruder alarms to keep uncleared staff out. Additionally, patients can be easily monitored for emergencies that require medical or law enforcement dispatch. **Retail —** Retail outlets and malls must monitor visitors and ensure their safety, while also protecting physical property and merchandise from damage or theft. Integrated tools like metal detectors, RFID tags, and surveillance cameras offer layers of theft prevention for stores. Security operators can monitor all facility activity from a centralized interface, often a full-scale video wall to track all camera footage in key areas, and dispatch personnel as needed. **Third-party security companies—** Contracted security personnel for businesses or events rely on physical security solutions to schedule personnel, monitor their location, and manage any identified incidents. In this function, these tools offer administrative support more so than security, ensuring security providers are fully prepared to offer contracted services. ### Physical Security Software Features Physical security platforms vary in their functionality, given that they are often middleware solutions that connect disparate systems and solutions. Middleware software essentially acts as a glue between multiple unconnected software applications, allowing these applications to communicate and share information with each other. The full range of features depends on the user persona and the integrated products, but generally a base solution offers some or all of the following features. **Access control —** Access control maintains facility security by controlling who can enter or exit any specific area. Users are given preset access permissions and must use some method to verify their identity, such as a key card, a code, or [biometric authentication](https://www.g2.com/categories/biometric-authentication). Digital access control can also be established to secure sensitive computer data. **Incident reporting —** Incident logs and reports can be completed with preset or custom templates to document ongoing and resolved incidents that security personnel are addressing. These reports may include details such as timestamps, GPS location, facility site locations, and images. **Computer-aided dispatch —** Computer-aided dispatch drastically reduces the time it takes to mobilize security personnel to a specific location for a reported threat or incident. Operators can communicate with law enforcement officers, track vehicle and emergency locations with GIS mapping, and document any notes from officers or the person who reported the incident. **Security personnel management—** Security personnel management ensures guards are scheduled properly, can receive and send communications, and that their locations are monitored by the system operator. **Mass notifications —** Mass notifications allow the system operator to send out text or intercom announcements when threats escalate and all individuals in the building need to prepare for evacuation or lockdown. This could also apply to fire alarms or similar environmental threats. Additionally, many of these alarms are often automated and do not require an operator to trigger. **Video surveillance —** Video surveillance footage from installed cameras is managed from a central interface. System operators can manipulate specific feeds to zoom, rewind, or stop footage, or they can transmit footage to appropriate security personnel. **Visitor management —** Visitor management functions may include mobile kiosks for signing in and signing out, printing photo badges for visitors, and tracking total number of visitors over time. These solutions may also integrate with [parking management solutions](https://www.g2.com/categories/parking-management) to track license plates and verify visitor identity. **GIS mapping —** GIS mapping allows system operators to visualize the entire facility and quickly see marked locations for stationed personnel, specific individuals, or reported incidents. For dispatchers, these maps can show vehicle location. **SOP management —** Standard operating procedures (SOPs) can be configured to each business's unique protocols, and these will be displayed in the system so staff can respond accordingly to specific incidents. **Analytics reporting —** Analytics reporting allows system users to pull specific data reports for previous incidents, response rates, or personnel logs. Reports can highlight areas for improvement, such as time spent between threat identification and security dispatch, or provide insight into how many threats were prevented as a result of the physical security system. ### Trends Related to Physical Security Software [**Artificial intelligence software**](https://www.g2.com/categories/artificial-intelligence) **—** Artificial intelligence (AI) is a growing feature in physical security solutions, with popular examples including facial recognition, motion sensors, and cameras powered by machine learning to detect specific objects or vehicle models. This could help organizations keep out specific individuals who have been security threats in the past, provide another access control option for employees, and detect potential threats much sooner than the human eye. AI stands to automate and speed up many critical functions that could save precious time for security personnel working to isolate threats before they escalate, but there are also risks related to algorithmic bias and privacy compliance violations. Additionally, some ambiguous incidents require deductive reasoning that only humans can provide. ### Potential Issues with Physical Security Software **Human error —** While physical security software offers organizations features to improve safety and security procedures, they are only as useful as the security personnel utilizing them. The system may detect threats, but if security guards are slow to respond to an alert, harm can still come to an individual or the property--even with automated alerts, alarms, and access control in place. **Interoperability —** Physical security platforms are only as capable as the number of manufacturer integrations they allow. There are open industry standards within physical security, such as the physical security interoperability alliance (PSIA) or ONVIF (open network video interface forum), that are concerned with improving interoperability of IP-enabled security devices (such as video surveillance hardware). PSIM tools often utilize open technologies that are compatible with a wide range of physical security manufacturers, in contrast to more simplistic security software tools. When facing limited manufacturer integration options, businesses sometimes sacrifice functionality from their physical security platform. ### Software and Services Related to Physical Security Software [**Emergency management software**](https://www.g2.com/categories/emergency-management) **—** Emergency management tools help businesses plan for specific incidents or emergency scenarios that could threaten individual safety. They create action plans, manage mass notifications, and allow for retrospective analysis of emergency response. Businesses can utilize these tools to revise their continuity plans and incorporate post-crisis feedback into future emergency responses. [**Visitor management software**](https://www.g2.com/categories/visitor-management) **—** Visitor management software electronically manages visitor location and information for any business that allows guests into their space. Most physical security solutions incorporate visitor management functionality, but these standalone solutions are usually utilized by front desk receptionists or security guards to keep track of incoming and outgoing visitors. These tools can be used on a computer or as a self-operating kiosk. [**Emergency notification solutions**](https://www.g2.com/categories/emergency-notification) **—** Emergency notification tools are essentially simplistic forms of emergency management software, focusing solely on two-way communications and mobilizing incident response teams. These tools push out alerts and mass texts to all relevant individuals, allow information to be shared back and forth, and often allow GIS maps and documents to be transmitted. [**Security information and event management (SIEM) software**](https://www.g2.com/categories/security-information-and-event-management-siem) **—** SIEM tools help IT teams detect anomalies within any given network, such as malware or unauthorized users. Whereas physical security tools manage facilities and bodily safety, SIEM solutions are concerned with cybersecurity and ensuring an organization’s data networks are secure and that access control is maintained, while centralizing IT security operations in one interface.