![Rebecca S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca S.")
RS

Rebecca S.

Senior Data Analyst

Small-Business (50 or fewer emp.)

7/8/2026

"User-Friendly Access Control with a Game-Changing Tailgating Camera Package"

4/5

What do you like best about Kisi?

The readers, fobs, and web interface are all very user-friendly. The equipment arrived quickly and was straightforward to install. We also have the tailgating camera package, and it has been a game changer for my fitness facility. It’s easy to use, and I love the video clips it provides. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I really wish Kisi offered a check-in screen for my gym members. I use the readers at both my front desk and a 24-hour access door. It works great at the 24-hour door, but when I’m staffed and the main doors are open, there’s no screen that gives me a clear red/green indicator to confirm whether a client is good to enter or not. This would be a really helpful feature, but neither Kisi nor the gym software I integrate with currently provides it.

The pricing feels a little high to me for the software and the tailgating integration, but it didn’t stop me from moving forward. Lastly, I have a lot of users who have issues with the app for opening the door. It’s almost always a phone-related problem, but most people struggle with the tap option, and some have trouble getting it to work regardless of their location or Bluetooth settings. I often find we have to turn people’s phones off or put them on airplane mode to reset it. That’s an inconvenience when I have members who want to get in 24 hours a day, and not all of them are tech-savvy. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

I wanted an option that would let people use their cell phones to access the space. It’s solving that issue for me overall, but I still have some members running into problems. I was hoping to eliminate key fobs entirely, but I’m still having to use them for people who are having issues with access on their phones. Review collected by and hosted on G2.com.

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Response from Richa Sharma of Kisi

[Editedit](https://www.g2.com/survey_responses/kisi-review-13079960/official_response/edit)

Thanks for your detailed feedback, Rebecca!

We're happy to hear you're enjoying the ease of use, quick setup, and tailgating camera package. We also appreciate your suggestions around member check-in, pricing, and the mobile access experience. We'd suggest considering the Kisi Kiosk Pro that can address the staffed check-ins and additional functionalities.

Thanks for being part of the Kisi community!

Current UserValidated ReviewerIncentivizedSource: Seller invite

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