Kisi Reviews & Product Details

The API is well-documented and straightforward to integrate with. We built a native integration for our gym management platform and the whole process was smooth — from API key setup to provisioning users and managing group assignments. The partnership team was also very responsive and professional throughout the onboarding process. Having cloud-based access control that we can automate through the API has been a real value-add for our customers. Review collected by and hosted on G2.com.

The webhook functionality exists but isn't documented in the public API reference at api.getkisi.com, which made it harder to discover and implement. Having webhook setup and event types covered in the API docs would save integration partners a lot of time. Review collected by and hosted on G2.com.

I have been considering door access control for our facility for about a year now. After researching all the available companies, I ultimately chose Kisi. The main reason for my decision was my experience with my sales representative, Kalib Mickelson. He consistently supported me, answered every question—no matter how trivial—maintained contact even during long periods of inactivity, and was always both personable and extremely informative. In my 25 years of administration, I have interacted with many service and sales representatives, but I have never received this level of support. Saying he went above and beyond doesn't even capture it. While I can't yet comment on the product itself, my experience with Kalib was the deciding factor in my purchase. If Kalib's manager happens to read this, he truly deserves a raise and a promotion. Exceptional customer service is rare these days, but Kalib absolutely nailed it! Review collected by and hosted on G2.com.

The price is a bit higher than other options. But the robust features and flexibility seem to justify the cost. Review collected by and hosted on G2.com.

The ease of use, simple functionality, and clean UI. Review collected by and hosted on G2.com.

The customer support is terrible. We had a critical issue recently, and they simply refused to help me. I called dosend of times and left multiple emails, but they did not help me. Finally, someone from the sales team contacted me to apologize, which was nice of him, but the support staff have still not contacted me about the issues we are facing. Review collected by and hosted on G2.com.

The product itself is amazing and super easy to install. The best part about Kisi so far has been their customer service. I have been working with account executive Kalib Mickelson. He knows the product inside and out and is very knowledgable with everything. His customer service has been the best I have seen in a long time. He responds to emails pretty much immediately and he handles my issues quickly. I would highly reccomend Kisi to anyone based on my experience with him! Review collected by and hosted on G2.com.

Nothing! Everything has been amazing so far! Review collected by and hosted on G2.com.

We installed Kisi at our 2nd location, and we couldn't be happier. The system is extremely to setup, and everyone in customer support is always so quck to respond. I was able to get my door setup by just following the very detailed instructions. Review collected by and hosted on G2.com.

We have absolutely no complaints. Compared to other options, Kisi is really the best choice. Review collected by and hosted on G2.com.

The ease of it all. Everything from installation over to dashboard and integration possibiliities. Over the years it´s always easy to connect with and get quick support and answers. Review collected by and hosted on G2.com.

I´d like to have the ability to connect more doors to each box. Other than that I´m happy. Review collected by and hosted on G2.com.

So easy to use, easy to set up and can easily turn on and off. The customer service is amazing as well. Review collected by and hosted on G2.com.

Nothing rally, Everything is fine so far. Review collected by and hosted on G2.com.

Kisi allows us to create unlock schdules for all of the doors at our building. Everything works as intended and the system makes it very easy to make adjustments as needed. Review collected by and hosted on G2.com.

The cost of transitioning to the most up-to-date hardware can be a bit steep, but all of the updates are very thoughtful improvements to the intial product. Review collected by and hosted on G2.com.

Kisi is really easy to use; it's like your door knows you're coming.

I feel safe knowing it's always encrypted and secure.

I love that I can unlock doors with just my phone, no matter where I am Review collected by and hosted on G2.com.

Kisi can be a bit pricey, which might not be ideal for smaller budgets.

The dashboard could be more user-friendly; sometimes it's tricky to find what I need. Review collected by and hosted on G2.com.

Our experience with Kisi has been exceptional. The product works better than advertised. The sales and support teams are exceptionally customer service oriented, always quick and accurate. I would especially highlight a member of the support team, Winnie Niza. Winnie is always available, very patient, and helps solve any challenge very quickly. Review collected by and hosted on G2.com.

I only have favorable feedback. The Kisi system works better than advertised. Review collected by and hosted on G2.com.