Kisi Reviews & Product Details

Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces.

Seller

KISI

Discussions

Kisi Community

Languages Supported

German, English, French, Spanish

Solution Type

Best-of-Breed

Used by Gather and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Kisi Integrations

(12)

Verified by Kisi

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Kisi Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kisi, and what problem is it built to solve?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through workplace security solutions. It brings access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials together to help manage doors and security workflows across locations.

What languages does Kisi support?

Kisi supports four languages: English, French, German, and Spanish.

What company sizes and industries is Kisi the best fit for?

Kisi appears to suit organizations across small-business, mid-market, and enterprise sizes, with particularly strong representation from smaller and mid-sized teams. Industries represented include fitness and wellness, commercial real estate, and hospitality.

How long does it take to implement Kisi across a team?

Implementation most commonly takes less than a month, though the timeline can vary by installation and setup needs.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported often
1–3 months	Reported by some teams
6–12 months or more than 12 months	Less common

What customer support options does Kisi provide, and how do users find the overall support experience?

Kisi provides phone support, email/help desk, and a knowledge base. The support experience is mixed: users describe quick, helpful responses and strong setup assistance, while others report delays or difficulty getting help with critical issues and want easier access to a person.

Is Kisi considered safe and secure for handling data?

Kisi is used to control who can enter a space and when, and users value the ability to grant or revoke access and review entry records. Some users also express confidence in its security, while concerns about app security and occasional connectivity or hardware issues show that trust depends in part on reliable access.

G2 reviews are authentic and verified.

Here's how.

Rebecca S.

Senior Data Analyst

Small-Business (50 or fewer emp.)

7/8/2026

"User-Friendly Access Control with a Game-Changing Tailgating Camera Package"

4/5

What do you like best about Kisi?

The readers, fobs, and web interface are all very user-friendly. The equipment arrived quickly and was straightforward to install. We also have the tailgating camera package, and it has been a game changer for my fitness facility. It’s easy to use, and I love the video clips it provides. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I really wish Kisi offered a check-in screen for my gym members. I use the readers at both my front desk and a 24-hour access door. It works great at the 24-hour door, but when I’m staffed and the main doors are open, there’s no screen that gives me a clear red/green indicator to confirm whether a client is good to enter or not. This would be a really helpful feature, but neither Kisi nor the gym software I integrate with currently provides it.

The pricing feels a little high to me for the software and the tailgating integration, but it didn’t stop me from moving forward. Lastly, I have a lot of users who have issues with the app for opening the door. It’s almost always a phone-related problem, but most people struggle with the tap option, and some have trouble getting it to work regardless of their location or Bluetooth settings. I often find we have to turn people’s phones off or put them on airplane mode to reset it. That’s an inconvenience when I have members who want to get in 24 hours a day, and not all of them are tech-savvy. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

I wanted an option that would let people use their cell phones to access the space. It’s solving that issue for me overall, but I still have some members running into problems. I was hoping to eliminate key fobs entirely, but I’m still having to use them for people who are having issues with access on their phones. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks for your detailed feedback, Rebecca!

We're happy to hear you're enjoying the ease of use, quick setup, and tailgating camera package. We also appreciate your suggestions around member check-in, pricing, and the mobile access experience. We'd suggest considering the Kisi Kiosk Pro that can address the staffed check-ins and additional functionalities.

Thanks for being part of the Kisi community!

Simon T.

Global IT Manager

Mid-Market (51-1000 emp.)

11/4/2026

"Odd Controller issues and Reader Reconnect Issues Hold Back an Otherwise Solid Setup"

2.5/5

What do you like best about Kisi?

Integration to Entra for SSO, visitor management and web portal. Ease of creating new staff access. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

When there is an outage hardware has issues re-connecting. Needs constant reboots of controller to Reader issues with phone app. Used to be reseller support, not sure what is happening now with support. Pricing now direct, a lot more expensive that have a localized platform. Review collected by and hosted on G2.com.

Simon M.

Small-Business (50 or fewer emp.)

7/9/2026

"Secure Convenience for 24/7 Operations"

4.5/5

What do you like best about Kisi?

I really appreciate Kisi's ease of use both from a management level and for the users once downloaded. It's very straightforward to add and remove users, especially with the integration with Glofox, even though it's not as full as we'd like. The tailgating software is also great and easy to use. Setting up Kisi was very easy for us. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The fact it's a separate app from our Glofox app, so not a full integration. Having to get members to download our club app powered by Glofox and then the separate app isn't ideal. Also, third parties like GymPass/Wellhub you do not integrate with, so these users can only use us when staff is there, which also isn't ideal. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks Simon, for taking the time to share your experience!

We're glad to hear Kisi has made it easy to manage secure 24/7 access and that features like our Glofox integration and tailgating detection have been valuable for your gym. We also appreciate your feedback on deeper integrations with Glofox and Wellhub. Expanding and improving our integrations is something we're actively exploring, and feedback like yours helps us prioritize what matters most to our customers. We're excited that the ability to unlock doors directly from the Glofox app is currently being implemented with the Glofox team, and we hope it makes the experience even more seamless.

Thanks for choosing Kisi!

The Cheeky Peach .

Small-Business (50 or fewer emp.)

7/7/2026

"User-Friendly Solution, Needs Better Onboarding"

4.5/5

What do you like best about Kisi?

I really like how simple and easy to use Kisi is while also keeping our community safe. It's easy for both staff and students to use, and I wish we had started using it earlier. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The backend onboarding was disorganized. There was only one team member, which felt frustrating because he was busy and when issues came up, it took a long time to resolve. Our reader stopped working after a month of having it, causing a lot of issues for our customers and staff to get in the building. The initial setup was challenging and expensive having a third party install and taking days for the backend to get back to me. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks for taking the time to share your experience.

It's great to hear Kisi has made check-ins easier and helped improve security for your community. We're sorry the onboarding process and early hardware issues didn't meet your expectations. We appreciate you sharing your experience and will use your feedback to improve.

Thanks for being part of the Kisi community!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

7/8/2026

"Seamless Momence CRM Integration with helping keep our gym secure"

4/5

What do you like best about Kisi?

It integrates with our CRM system, Momence. The onboarding call was thorough and clear, and the key performance indicators for gym usage are helpful. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

One issue we've experienced with Kisi is the reliability of the proximity unlocking feature. On one occasion, a client was trying to gain access, but the app repeatedly displayed a message saying they were "too far away" from the reader, despite them being stood directly next to the door. For a door access system, reliability is essential, so we'd like to see the proximity feature become more consistent. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

edit

Thank you for sharing your experience!

We're glad to hear the Momence integration, onboarding, and reporting have been valuable for your gym. We also appreciate your feedback about proximity unlock. If the issue is limited to a few users, we'd recommend checking that Bluetooth permissions are enabled for the Kisi app. If multiple users are affected, the first step is to reboot the reader for five minutes to clear the BLE chip, followed by testing different reader sensitivity settings. If you need any assistance, our team is always happy to help.

Thanks for being part of the Kisi community!

Tony H.

IT Project Manager

Enterprise (> 1000 emp.)

6/10/2026

"Seamless Cloud Access Control with Great Meraki Camera Integration"

5/5

What do you like best about Kisi?

Phone app works great, no cards to remember. I love it's integration with meraki cameras for security time stamping. I love the ease of install. Im a huge fan of the design, controller and reader and how they connect separately to my network and the magic happens in the cloud. The licensing is affordable. and it works everytime we install it. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

the billing! we had so many issues with our PO numbers not translating to the invoice. so we have to scratch our heads and try to figure out what office site we installed a particular invoice at. NOT customer friendly. When we first started with KISI, nightmares with charging our credit card till we could get on net30 terms. We did not get good support on that. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thank you for such a detailed review, Tony!

We're thrilled the Meraki integration and cloud setup are working well for you across your sites. Also, we're sorry to hear billing and PO number matching gave you a headache, that's not the experience we want. We're currently smoothing out that process so it's much easier to manage moving forward.

Thanks for being part of the Kisi community!

John B.

Owner

Small-Business (50 or fewer emp.)

8/9/2026

"Easy Setup and App-Based Access with Simple User Management"

4.5/5

What do you like best about Kisi?

Kisi was easy to set up. No keys or fobs to keep track of, just the app. Easy to manage users, groups, and times. It integrated easily with our back end system. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

So far, I have not experienced any major down sides to the system or app. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks John for sharing your experience!

We're glad Kisi has made it easier to manage access and give your clients more flexibility without needing staff on-site around the clock. It's also great to hear the setup and integration have been smooth.

Thanks for being part of the Kisi community!

Jenna R.

Owner, athletic therapist

Small-Business (50 or fewer emp.)

7/7/2026

"Simple, Advanced, and Reliable Door Access Once Set Up"

4.5/5

What do you like best about Kisi?

The simplicity of operating, and how advanced the technology is. Clients using the app and the door access system have had zero issues! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The installation was a bit tricky and time consuming for us, as we live in a small town with few tradespeople who have experience in that capacity, but once we got it running, it has been fantastic! Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks for taking the time to share your experience, Jenna.

We're so glad to hear Kisi has been working reliably for your gym and your members. We also appreciate your feedback about the installation experience. It's something we're always working to improve.

Thanks for being part of the Kisi community!

Verified User

Small-Business (50 or fewer emp.)

7/13/2026

"Convenient Access Management with Room for Support Improvement"

3.5/5

What do you like best about Kisi?

I like that Kisi allows me to manage my members easier without using complicated manual software. It's convenient and easy because most people already have their phones, so they don't have to worry about carrying a key fob to enter the building. I also like that I can access Kisi anywhere as long as I have an Internet connection, which lets me make updates to the account even if I'm away from the facility. If a member needs to get in or if someone is servicing my gym equipment, they can call me, and I can open the door for them. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I wish there was a customer service line for paying customers to talk with a real person instead of just AI. It feels like there's no human connection since Kisi operates solely online. I don't like the setup process; it was very challenging because I didn't know how to use Zapier, so I had to hire someone to do it for me. Also As the owner it would be nice to have the ability to open the door when I am not there with my phone. Only for the owner and approved accounts. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thank you for sharing your experience. We’re glad Kisi has made it easier to manage gym access and give members a convenient, keyless way to enter.

We’re sorry the setup and support experience felt impersonal. To clarify, all Kisi support interactions are handled by real people, although some automated tools may help route requests. We also offer paid onboarding for customers who would like hands-on help with setup and integrations such as Zapier. We recognize that these options may not have been clear when you needed them.

It is also possible for owners and approved users to unlock doors remotely from their phones. Our support team would be happy to review your account settings and help ensure this is configured correctly.

We appreciate your feedback and will use it to improve how we communicate these capabilities and support options.

James F.

Owner

Small-Business (50 or fewer emp.)

7/8/2026

"Simple to Use, Highly Customizable, and Fast Email Support"

5/5

What do you like best about Kisi?

Its very simple to use. Navigating the website is easy. Signing up customers. Canceling customer. Also very customizable. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Really nothing. If I ever have issues I email them and they always email me back withing 10 minutes. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

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Thanks for your review, James!

We're glad you're finding Kisi simple to use and that managing member access has been easy. It's also great to hear our support team has been able to help whenever you've reached out.

Thanks for choosing Kisi!