# Eploy Reviews **Vendor:** The Access Group **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.6/5.0 **Total Reviews:** 160 ## About Eploy Eploy is the complete cloud-based recruitment platform for modern in-house recruitment teams. Eploy combines Applicant Tracking, Recruitment CRM, Talent Pool Engagement, Onboarding and Analytics into a unified web-based platform that integrates seamlessly with your careers site to provide an excellent experience for recruiters, candidates and hiring managers. Finding and recruiting candidates who are the perfect fit for your roles is always challenging. Fortunately, Eploy’s world-class recruitment software makes it much easier. Eploy is designed to help you convince and convert both passive and active candidates. It’s a complete Recruitment CRM for perfect Candidate Relationship Management. So, you’ll have all the tools you need to nurture your talent relationships and make successful hires, every time. Eploy also includes an Email and SMS marketing suite – so you can craft and send compelling campaigns that promote your employer brand and measure your engagement with your ideal talent. Eploy is precision-engineered to work on all devices and add value to every stage of the recruitment journey. Eploy automates and simplifies recruitment processes to help you attract, engage, recruit and onboard candidates quickly. As Eploy is also your full talent engagement platform you can manage your relationships with candidates, departments and hiring managers better. With a high degree of measurability, you can track and analyse your recruitment performance, quality, costs and timescales accurately. Our cloud-based recruitment platform is reinforced with market-leading mentoring and cross-sector expertise so you get the training and support you need to achieve a powerful commercial advantage. ## Eploy Pros & Cons **What users like:** - Users praise the **responsive customer support** from Eploy, enhancing their overall experience with the platform. (64 reviews) - Users find Eploy's **ease of use** essential for efficiency in recruitment processes and collaboration with teams. (55 reviews) - Users value the **customizability** of Eploy, enabling tailored recruitment processes and seamless integrations for their evolving needs. (44 reviews) - Users find Eploy's **user-friendly interface** easy to navigate, making their experience seamless and efficient. (33 reviews) - Users value the **responsive support** from the Eploy team, enhancing their recruitment processes effectively and efficiently. (32 reviews) - Customization (28 reviews) - Features (25 reviews) - Intuitive (25 reviews) - Recruitment Efficiency (24 reviews) - Comprehensive Features (23 reviews) **What users dislike:** - Users find the **complexity** of Eploy's backend challenging, requiring IT expertise and making navigation cumbersome. (14 reviews) - Users find the **feature complexity** of Eploy challenging, as it often requires IT expertise and can be confusing. (13 reviews) - Users face a **steep learning curve** with Eploy, making tasks like reporting and custom forms challenging initially. (13 reviews) - Users find **limited customization** frustrating, with marketing analytics lacking depth and certain forms being challenging to create. (8 reviews) - Users find the **navigation difficult** , often relying on support to manage the system's complexities and workflows. (8 reviews) - Users find the **lack of intuitive design** frustrating, making navigation and reporting more complex than necessary. (8 reviews) - Users find the **system complexity** challenging, particularly in navigating the backend and understanding reporting features. (8 reviews) - Access Limitations (7 reviews) - Users find **lack of clarity** in navigating Eploy's back end, making reporting and data extraction challenging. (7 reviews) - Not User-Friendly (7 reviews) ## Eploy Reviews ### 1. Great system with an even greater support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Eploy?** The systems itself is one of the most intuative and easy to manage with great options for personalisation. The reporting capabilities are second to none. I have worked on many ATS's and can genuinly say that I would gladly impliment Eploy again. The success team are incredible. Nothing is too much trouble and they are always super quick at responding to queries whilst also educating you on how to do stuff differently in the future. They are always looking at ways to better the system with regular updates to enhance all user experiences. **What do you dislike about Eploy?** Nothing - Genuinly nothing. I dont think there is anything that could be different or better in my opinion... **What problems is Eploy solving and how is that benefiting you?** Simple streamlined compliant processess. By utilising automation and integration with other Apps (HRIS and Experian RTW) we can drive compliance and make recrutiment as simple as possible. Our workstreams are tailored to our business which allows for us to automate. The fixed processes allow for us to instill best practice and force hiring managers down the right path. Introduction of the self serve protal for hiring managers also allowed us to move away from email activity (CVs etc) thus driving GDPR compliance. **Official Response from Rachel Robins:** > Thank you for your kind words and 5* reivew! We're delighted that you have found Eploy to be a valuable tool for your recruitment processes. Our success team works hard to provide exceptional support and we're pleased to hear that they have been able to assist you effectively. We appreciate your feedback! ### 2. A premium platform ,that delivers on its promises, and beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy L. | Core Member, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Eploy?** Eploy is a higly agile ATS, that has usabilty at the core of its offering. Not obly that, the team make what is a painful activity a pleasure to complete. 5 clear pahses walk you through the process, with highly talented config managers that take the sting out of a complex system change. **What do you dislike about Eploy?** NA Eploy is one of the few ATS that deliver on the promise. **What problems is Eploy solving and how is that benefiting you?** Complex Group process management and candidate journeys **Official Response from Rachel Robins:** > Thank you for your kind words and 5* review! We're glad to hear that Eploy is delivering on its promises and making complex group process management and candidate journeys more manageable for you. Others reading these reviews who are looking for a suitable ATS platform will benefit from reading your review and we thank you for taking the time to do this. ### 3. SME Review of Eploy **Rating:** 4.0/5.0 stars **Reviewed by:** Graham J. | Mentor - Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Eploy?** Eploy offers a simple UI that is Hiring Manager friendly and can be configured to your own workflows and processes. It enables efficient data capture, task completion, data privacy compliance and great candidate experience from hire to onboarding. **What do you dislike about Eploy?** Whilst the dashboards are great at providing a realtime view, the wider reporting and extracting data can be complex and seems less efficient **What problems is Eploy solving and how is that benefiting you?** Enables us to manage our recruitment process and activity through one platform, in a compliant and consistent way. **Official Response from Rachel Robins:** > We're glad to hear that you find Eploy's UI user-friendly and configurable to your workflows. Our aim is to support a great candidate experience and are pleased to hear you are enjoying how Eploy supports this. We appreciate your feedback on the reporting and data extraction. Our reports are fully customisable and drill down to a granular level. Our customer support team are available to help you with any aspect so please do get in touch. ### 4. System is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa G. | Head of HR Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Eploy?** Whole system is brilliant, reporting is fabulous. System is so easy to use for our field based teams. Implementation was great, the team were extremely helpful. Customer support is always on point. **What do you dislike about Eploy?** Extra modules costing more money to use/implement **What problems is Eploy solving and how is that benefiting you?** It completely revolutionised our recruitment process, we went from taking a minimum of 48 hours to recruit/onboard new starters to being able to complete this in 10 minutes. **Official Response from Rachel Robins:** > Thank you for your positive feedback - this is very helpful to others looking for an ATS! We're glad to hear that our system has had such a positive impact on your recruitment process and that you find the reporting and ease of use for field-based teams to be brilliant. The extra module for Employee Referrals is outside of the core platform offering of candidate portal, hiring manager portal and onboarding portal and this is an add-on service. We do hope that you like the employee portal features and the benefits it brings. ### 5. Great system with excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Eploy?** We've used Eploy for about five years now and can't imagine moving to another ATS. It's a really user friendly interface for the recruitment team and hiring managers and the candidate portal and application process is second to none. It gives us so much ability to customise the system ourselves which we love and definitely take advantage of. And any time we've had ideas for improvements or suggestions for future development Eploy have been really receptive to these. The support desk are brilliant for solving any general queries, really friendly and responsive. **What do you dislike about Eploy?** Although it's really easy to use once you get to use it, the core portal is quite complicated looking for new starters and there seem to be ten different ways to do the same thing whch makes it a bit more complicated than necessary. **What problems is Eploy solving and how is that benefiting you?** Gives us one system with all our recruitment in one place, from vacancy approval right through to integrating with our payroll system, which makes reporting and workload monitoring so much simpler. **Official Response from Rachel Robins:** > Thank you for your feedback! We're glad to hear that you find Eploy's candidate portal 'second to none'. We appreciate your input and suggestions for future improvements. Good to have your feedback on the customisation capability too - thank you. ### 6. Eploy is perfect. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan V. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Eploy?** It is the most user friendly and results driven program I've had the pleasure to use so far. I appreciate how it can be tailored for our needs. It's always been easy to use for whatever our purpose. **What do you dislike about Eploy?** I have no complaints, it's always been a delight. **What problems is Eploy solving and how is that benefiting you?** It's been capable of tracking our applicants, keeping their data and allowing us to book in our interview with ease. The offering section and booking into interviews has a been a delight. **Official Response from Rachel Robins:** > We're thrilled to hear that Eploy has been such a positive and effective tool for your needs. Thank you for sharing your experience with us and rating us as 5*! We look forward to continuing working with you all. ### 7. Lived up to and exceeded all expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Eploy?** -> Ability to bespoke everything -> The level of support given from the success team, the speed in which people respond to -> The coaching provided for us to self serve -> The people -> The system -> The reporting -> Seamless integrations **What do you dislike about Eploy?** Not able to bulk upload vacancy templates **What problems is Eploy solving and how is that benefiting you?** Inability to track vacancies as a basic need **Official Response from Rachel Robins:** > We are thrilled to hear that Eploy has exceeded your expectations and appreciate your 5* review! Our team takes pride in providing excellent support and coaching to help you get the most out of Eploy. We appreciate your feedback on the ability to bespoke the system and the seamless integration with third party tools. ### 8. Using Eploy - A Three Year Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dimi A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Eploy?** I've been using Eploy every day for just over three years and can say that it's one of the best applicant tracking systems I've used. There's a lot that the system can do, which is very condusive to our internal processes, and its customisable nature makes it very good when it comes to candidate experience. I can't speak to its "from-scratch" implementation, as I joined the organisation after this had been completed, but can say that with every development that I've been a part of since then, the Eploy team have been very helpful, organised, efficient, and capable. Whenever I've contacted their Success team for general support and queries, they're always very quick to respond with solutions that are appropriate and well explained. Personally, I really enjoy working with the Eploy system and making configuration changes in the back end. Very easy to learn, use, and understand. **What do you dislike about Eploy?** Despite all its capabilities, there are some bits that the system can't do. With these, we've had to create workarounds in our internal processes and schedule to review these at a later date (as system functionality increases). However, the Eploy team regularly release updates with new features and other improvements, and always take away suggestions for the development team where we have identified a shortcoming. **What problems is Eploy solving and how is that benefiting you?** Eploy is providing us with a Careers Site for candidates to apply for roles. It also provides a system for the general recruitment process (i,.e. interviews, etc.) and onboarding process (i.e. pre-employment checks). Without Eploy these would still be manually completed and more time-consuming. Additionally, Eploy provides helpful reporting tools which would not be possible with the manual process. **Official Response from Rachel Robins:** > Thank you for sharing your feedback and 5 stars! We're glad to hear that Eploy has been easy to learn, use, and understand, and that our Success Team is quick to respond to your support queries. We are pleased to read your comments that you like the ease of configurability too. As you have mentioned, we are continually enhancing the features and functionality with new releases of Eploy and welcome suggestions from customers for ongoing improvements. ### 9. Customisable system and amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Eploy?** I love how flexible Eploy is and that it's easy to customise to our changing demands (changes to process, addition or removal of fields, flexiblity to edit emails/contracts/templates/company structure) which we can mostly do ourselves. The dashboards are really useful to prompt action (invite candidates to interview, issue an offer etc.) and display our data in a meaningful way. The customer support is amazing and incredibly responsive - they're always available to support and guide on the best way to do something within the system. On the rare occasion something goes wrong it's resolved really quickly. A lot of the items on our wish list have been developed which is incredible and shows that they've really listened to the customer feedback that we (and others) have provided over the years. **What do you dislike about Eploy?** Sometimes the navigation can be a bit 'click heavy' between screens until you're used to it. The integration with job boards could be smoother - particularly with NHS Jobs although an NHS Jobs integration wasn't a requirement when we procured Eploy. It's something they've developed since which is useful, but if you're implementing Eploy (or probably any other ATS) just be sure to set your vacancy template up in a way which is aligned with the job boards you want to use so that you get the most out of it. **What problems is Eploy solving and how is that benefiting you?** Eploy allows us the flexiblity that we need and supports us to effectively recruit to our roles in a timely way **Official Response from Rachel Robins:** > Thank you for your positive feedback and 5 star review! We're glad to hear that Eploy has been able to meet your needs and provide the flexibility you require for effective recruitment. We appreciate your comments on the customer support team too and how we respond to system development. We understand the importance of system development and we're committed to enhancing Eploy to continually improve your experience. Once again, thank you for sharing your experience. ### 10. Review of a Eploy - Inhouse recruitment team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Eploy?** Eploy is a great ATS that can be deisgned and developed as the business eveolves. There have been very little changes that haven't been able to be implemented but was happy to know that these were currently with thier innovartion team. The system is easy to use and the Knowledge Base and the support of the Success team is invaluable and make using and developing the system smooth. **What do you dislike about Eploy?** Editing and updating the candidate portal is difficult and is a build. You can update alerts and automatic emails and forms but hte layout of the page and moving through the candidate expereince is more work. **What problems is Eploy solving and how is that benefiting you?** Integrating with the job boards through the ATS system makes job posting and the adverts getting reach so uch more beneficial. Activating the Indeed flow has made job posting much easier. **Official Response from Rachel Robins:** > Thank you for your positive feedback on Eploy's adaptability and integration capability. It is also great to read your feedback on the support provided by our Customer Success team. We are continuously working on enhancing the user experience and feedback is essential for this - thank you. ### 11. EPLOY Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Eploy?** The advertising to onboarding experience is great from a candidate experience and the implementation process is also very thorough. **What do you dislike about Eploy?** Part of the back end of the system are not very intuitive and it's not always clear how to navigate the system settings. **What problems is Eploy solving and how is that benefiting you?** When we first implemented it, it vastly reduced our onboarding issues and the frustration everyone shared with our old system. **Official Response from Rachel Robins:** > Thank you for your positive 5* feedback on our ATS platform and on our implementation process. We are continually improving how the system is configured and developed by customers. We are happy to provide any guidance to help with navigating system settings. Please reach out to our customer success team or your account manager who will be happy to help. ### 12. An excellent service from start to finish **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Internal Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Eploy?** Ease of you, infinately customisable and fast acting, friendly and appraochable support **What do you dislike about Eploy?** Some of the forms can be a bit fiddly to build until you get the hang of it. **What problems is Eploy solving and how is that benefiting you?** Time saving - Pulling together all th einformation we need. **Official Response from Rachel Robins:** > We're glad to hear that Eploy is saving you time and helping you pull together the information you need. We're committed to continually enhancing our platform to meet the needs of our users. Feedback such as this is helpful for others to read and we appreciate you taking the time to share with us. ### 13. A game changed **Rating:** 5.0/5.0 stars **Reviewed by:** Max H. | Group Executive Director of Talent & People Systems, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Eploy?** So customisable to our needs and proecess **What do you dislike about Eploy?** Can take a while to get set up and fully online **What problems is Eploy solving and how is that benefiting you?** Onboarding speed **Official Response from Rachel Robins:** > We're glad to hear that you find Eploy so customisable to your needs! We understand that the set-up process can take some time, depending on the customer requirements/integrations etc. It's all worth it when you have an ATS that can adapt with you. We're pleased to hear that Eploy is helping to speed up your onboarding process too. Thanks for sharing your feedback. ### 14. Easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** leah t. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Eploy?** I like that the system is user friendly and straight forward, can customise the dashboards to suit. Although I haven't personally needed to get assistance from the Eploy team, but aware that they are very responsive and sort issues within a quick time frame. **What do you dislike about Eploy?** I don't have anything I specifically dislike. **What problems is Eploy solving and how is that benefiting you?** Directing all applications to one dashboard, for easy screening and saves time. **Official Response from Rachel Robins:** > Thank you for the positive feedback and 5* rating! We're pleased to hear that Eploy is helping you save time by directing all applications to manage in one place for easy screening. We're here to support you whenever you need assistance and will share your kind comments about our responsive team to all involved. ### 15. Best in classl Account Management and Customer Success Team **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Eploy?** Implementation is bespoke to the business so we can easily tailor our messaging and workflows to enable a really efficient, candidate experience. ePloy has a whole range of insights that we can build into easy to use dashboards and then export reports to give us clear and dynamic insights. On the occasion we do need support, the customer success team is very quick to respond and stay with you until your satisfied that the support query has been resolved. ePloy also integrates with many of the leading jobboards and as such job postings can be advertised to many places automatically. **What do you dislike about Eploy?** ePloy has so many things that you can report on and because of that sometimes it can be difficult to build and edit widgets to show the MI data that you might be looking for. In this case we simply reach out to the customer success team who always resolve our questions quickly. **What problems is Eploy solving and how is that benefiting you?** ePloy helps us to be gdpr compliant by holding all candidate data in one place. It allows candidates to opt out and anonymise data automatically. **Official Response from Rachel Robins:** > Thanks for your review. We're thrilled to hear that you are enjoying the bespoke implementation and benefits of Eploy. Our customer success team is dedicated to providing quick and effective support, and we're glad to hear that you have found value in our reporting and integration features. We appreciate your feedback and are committed to continuously improving our platform. Thank you! ### 16. Excellent Candidate Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Eploy?** Implementation was quick and the team at Eploy supported us through the process. The customiseable workflows make for a truly personalised candidate experience. Eploy has made our recruitment processes so much more efficient and it is very user friendly. It is very simple to create reports and analyse data through visually appealing dashboards. The team are friendly and professional and support tickets are quickly answered. **What do you dislike about Eploy?** There is limited ability to mass edit fields/records. **What problems is Eploy solving and how is that benefiting you?** Automated responses makes responding to candidates quicker and this saves time in the recruitment process. Data processing is straightforward ensuring information is stored securely. Training recruiters is quick as the system is user friendly. We are able to cut down our candidate response times. **Official Response from Rachel Robins:** > Thank you for sharing your positive experience with Eploy! We're thrilled to hear that our implementation process was quick and that our team provided excellent support. The customisable workflows, user-friendly interface and automated responses all contribute towards delivering an excellent candidate experience. Regarding the mass editing of fields/records, please do speak to the customer success team as they will be able to help. ### 17. Eploy has improved and expanded the service we can offer to our schools **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy P. | Recruitment Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Eploy?** User friendly, with the ability fo rus to really support our hiring managers. The ability to modify aspects to meet our needs has proved to be very beneficial. **What do you dislike about Eploy?** I haven't discovered any issues or areas that I do not like **What problems is Eploy solving and how is that benefiting you?** Eploy has been such an improvement on our previous system. We are able to be more proactive in terms of recruitment and supporting our hiring managers. **Official Response from Rachel Robins:** > We're thrilled to hear that you find Eploy user-friendly and beneficial for supporting your hiring managers. We're constantly working to improve our platform to meet the needs of our users and reviews such as this show that working together in this way is having the desired effect. We often hear that other ATS solutions and recruitment technology don't always work for the education sector and we are pleased that Eploy is delivering an improved service for schools. ### 18. Eploy Review **Rating:** 4.0/5.0 stars **Reviewed by:** Dilleen T. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Eploy?** Easily accessible and it has a variety of tools to make use of. I love how easy all the different aspectd of Eploy are to use and all its amazing features. All the amazing widgets and graphs. **What do you dislike about Eploy?** Can be a bit slow at times and sometimes it has automatic actions sometimes which means misseed applications. **What problems is Eploy solving and how is that benefiting you?** Being able to screen and process applications. Also an amazing way to track a candidates progress, and theyr applications status. I love how their is also the talent pool feature to course.. **Official Response from Rachel Robins:** > Thank you for your positive feedback on the accessibility and features of Eploy. Please do reach out to our customer success team as they would be able to understand system load times and why this could be occurring. Glad to hear you like the widgets and dashboards, the opportunities are endless to drill down on the data you need. ### 19. Eploy has helped advance the recruitment in our organisation significantly in the past 18 months **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Eploy?** Eploy has helped advance the recruitment in our organisation significantly in the past 18 months. We've invested in innovative solutions to recruitment challenges, and required a system that could grow with us. Eploy has achieved all that and more. **What do you dislike about Eploy?** I'd like to see a more robust AI proposal where they're consucting own research in how AI can improve recruitment. **What problems is Eploy solving and how is that benefiting you?** We've invested in innovative solutions to recruitment challenges, and required a system that could grow with us. Eploy has achieved all that and more. **Official Response from Rachel Robins:** > We're pleased to get your 5* review and feedback. It's great to know that our ATS platform has been able to grow with your needs and provide innovative solutions. Thanks for taking the time to share your feedback. ### 20. Great system and supportive company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Eploy?** The system can be adapted to suit your business needs from as simple or complex as you require. The Eploy team are very supportive to assist you and there are lots of great developments with the system over the years we have been a user. **What do you dislike about Eploy?** None really, it is as complex as you want to make it. I am sure there are parts of the system I could use better. **What problems is Eploy solving and how is that benefiting you?** It enables us to recruit and onboard in a timely manner. We are able to have different work flows for different areas of the business. It automatically administrates records for data protection requirements. We use it for reporting / statistical analysis. **Official Response from Rachel Robins:** > Thank you for your feedback! We're glad to hear that Eploy is helping you recruit and onboard in a timely manner, using different workflows for the business requirements. If you need any help with learning more about Eploy's features and how to maximise your use of the system, the Knowledge Base is a great tool, and of course our customer success team are always on hand to help. ### 21. Supportive, Flexible System and Ongoing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kate L. | Group Talent & Resourcing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Eploy?** Whilst we looked at the functionality in our tender process, it is really the support from project start to post go live that really makes Eploy stand out. Throughout the build and implementation we were kept to time in a supportive way and things were explained to us every step of the way with the Project lead from Eploy able to really think about our business and what would work for us. Post go live the support team are quick to come back, and not just to fix things, but to explain to help us to become more independent. **What do you dislike about Eploy?** I think just like any system there are aspects that could be developed or where it isnt currently possible to update en masse but I do feel that Eploy are constantly looking at the system and what they can improve. **What problems is Eploy solving and how is that benefiting you?** Previously we used spreadsheet so data accuracy is a big one for us and the ability to break our information down now to look at so many more things particularly around diversity and which recruitment channels work best for which roles. Our Hiring Managers also now have everything in one place, not on lots of separate emails and we can keep track of governance through our sign off process. It also reduces issues around agency ownership and where fees might be due and to whom. We are also able to build up our own talent bank which we will be making further use of next year to reduce our agency spend and increase our audience of warm candidates. One of the other key things is how easy it is for any member of the team to check details on any role/candidate etc and be able to help or pick up work when we have team absence. **Official Response from Rachel Robins:** > Thank you for sharing your positive experience with Eploy. We're glad to hear that our implementation and support teams have been supportive. It's great to know that Eploy has helped improve data accuracy, streamline communication, and empower your Hiring Managers. We value your feedback and appreciate you taking time to leave a review for us. ### 22. Eploy Review and Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Lee D. | Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Eploy?** Great interface and ease of use. Lots of functionality which is being constantly updated and super reporting tools / dashboards. **What do you dislike about Eploy?** Nothing ............................................ **What problems is Eploy solving and how is that benefiting you?** Cabdidate and Vendor control - limits risk and increases time to hire. Manager portal allowas HM's to see data real-time instead of requesting from my team. Candidate portal & onboaridng supports a great applicant journey / experience. **Official Response from Rachel Robins:** > We appreciate your 5* review and feedback and are pleased to know that Eploy has helped in reducing risk, increasing time to hire, and providing real-time data access for hiring managers. We're committed to continuously enhancing our platform to meet your needs. Your feedback is extremely useful to others looking to implement an ATS. ### 23. Easy, efficient and great support **Rating:** 4.0/5.0 stars **Reviewed by:** Megan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Eploy?** - How I can drag applications over on the pipeline -It is user friendly to hirning managers and vendors - Customer support does their best to respond quickly - You can customise it to the business needs - You can post jobs to job boards through eploy - Once you have had a bit of training, it is easy to navigate and use **What do you dislike about Eploy?** - Reporting is confusing/difficult - Filters on widgets are difficult to set up (customer support is happy to assist though to set up what you need) - If you have lots of widgets with filters, they sometimes overide each other. (You need to clear filters or refresh dashboard before going back in to fix this) **What problems is Eploy solving and how is that benefiting you?** - All applications for all roles are in one - Auidit trail is visable to all admins - Keep track of all onboarded employees and documents **Official Response from Rachel Robins:** > We're delighted to hear that Eploy is meeting your needs by providing an easy and intuitive experience for all. This kind of feedback is helpful to others looking at implementing an ATS or alternative vendors to those they currently use. Please do ask if you need any help with dashboards - our support team are always able to help. ### 24. A reliable, versatile and smart ATS **Rating:** 4.5/5.0 stars **Reviewed by:** Tom R. | Associate Director - Shared Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Eploy?** eploy is a versatile system that allows a great deal of automation throughout the recruitment process including assessing candidate suitability and automated comms. It also provides a platform to advertise vacancies built in but also allows for integration with third party job boards. The automation is my favourite bit by a long shot. Basically its a great one stop shop for recruiting talent. The Success Team and Account Managers are also super helpful and I'm always impressed by the speed of response from the Success Team. I never had an issue they couldn't help me with. its also great for high frequency use with several different ways you can interact with candidates throughout your application process. Once you're familiar with the system it is easy to implement but does require careful attention. **What do you dislike about Eploy?** It can be a bit rigid. You have to adapt your practises to its operational model which is not hard but can come up with a few compatibility issues that you need to manage along the way. The Success Team has always been able to help with this though. If you really want to deviate from the base process eploy has always been able to offer development but its quite pricey. **What problems is Eploy solving and how is that benefiting you?** We recruit for roles with a relatively high level of churn requiring a constant flow of new candidates to mitigate the churn. eploy helps us with this as the system is smart and versatile enough for us to operate country wide and produce data that helps us measure success and trends. **Official Response from Rachel Robins:** > Thank you for sharing your experience with Eploy. We're pleased to hear that our system has been beneficial for your recruitment needs, especially in managing high candidate churn and being reliable, versatile and smart - what a pleasure to read. We understand the importance of adaptability and are continuously working to enhance our system's flexibility. Glad to hear you find our Customer Success Team and Account Managers are being super helpful (we will share your kind comments). We appreciate your feedback and look forward to working with you all. ### 25. Fantastic system with all the features you need! **Rating:** 4.5/5.0 stars **Reviewed by:** Beth B. | Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Eploy?** Eploy is a user friendly recruitment platform.Eploy offers a huge number of features that can be tailored to your internal processes. We use the platform for Apprenticeship recruitment which can be a long and complex process but the automation that Eploy offers enables us to manage an efficient and effective recruitment process. We have been live on the system for 15 months now and it has revolutionised the way we recruit. In initial implementation was complex but with the support of the Eploy team, regular reviews and quick responses to our queries, it made the implementation run smoothly. **What do you dislike about Eploy?** It is difficult to think of many downsides to using Eploy! **What problems is Eploy solving and how is that benefiting you?** The Eploy platform has helped us to embed a complex recruitment process, making it user friendly and helping us to deliver an excellent candidate experience. **Official Response from Rachel Robins:** > Thank you for your positive feedback! We're glad to have been able to tailor our platform to meet your specific recruitment needs and provide excellent support throughout the implementation process. To read your review and understand how you have all the features you need is fantastic. It is also extremely helpful for others looking to implement at ATS and understand how Eploy works for customers. Thank you! ### 26. A system I would be happy to take into every role I do **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Eploy?** Eploy has been the most interative and innovative ATS system I have used (over my 12 years working in recruitment). The customer service delivered by the teams is outstanding and I know I will get a response the same day if I have an issue or a query. **What do you dislike about Eploy?** A lot of what we want to do on Eploy can be deemed as 'technical' meaning we have to have an understanding of the back end of the system in order to create things. An example being setting up of forms - this feels complex and I have always had the supplier make these for me prior, rather than having to build everything myself. **What problems is Eploy solving and how is that benefiting you?** Throughtout our organisation, due to it's complexities of being a higher education insitute, as well as a charity, it has been difficult to gain the involvement of hiring managers to stay 'online'. Due to previous systems used, they had a lot of spreadhseets to track applications and spreadsheets. However, since implimenting eploy we have been able to keep these processes online which in turn creates a better candidate experience. **Official Response from Rachel Robins:** > We're thrilled to hear that you find Eploy to be the most interactive and innovative ATS system you've used, and that our customer service has been outstanding for you. We strive to provide timely and helpful support to all our users. Our team are always on hand if you need support to build forms or revisit any of your workflows. Thanks for sharing that hiring managers and candidates are benefiting from the online experience too. ### 27. very useful recruitment CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Laura K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Eploy?** the workflow of recruitment for live jobs and online timesheets function. workflows re super easy to navigate and gives true snapshot of the recruitment cycle stage by stage. timesheets integrate seamlessly with other recruitment back office functions. finally, there is always someone on hand to offer support when needed. **What do you dislike about Eploy?** when there are updates, it tends to disrupt our standard functionality in one way or another. this is fine and to be expected but we rarely know about it before hand, its something we find out by accident when we try to do something we usally do and it doesnt work. **What problems is Eploy solving and how is that benefiting you?** keeping a track of the recruitment cycle in an effective and user friendly way. allowing us to send generic response emails when shortlisting candidates to provide a closing of the loop to thsoe who have applied to jobs. online timesheet submission making the process easy and quick for candidates and us. crm for our client contacts making it easy to search for and market to them. **Official Response from Rachel Robins:** > We're glad to hear that you find Eploy's recruitment workflows super easy to navigate. I'll be sure to pass on your kind comments about our team being on hand to help too! Your Account Manager will be able to assist with our upgrade path so please do contact us and we can help. Making the candidate experience is always a top priority so thanks for sharing how Eploy is having a positive impact. ### 28. Eploy revolutionised the entire Recruitment process **Rating:** 4.5/5.0 stars **Reviewed by:** Malcolm F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Eploy?** We chose Eploy after evaluating it alongside several other Systems. Not only was the technology user friendly and ideal for what we needed but the people are great. They understood our requirements and weren't just interested in making as big a sale as possible. Throughout the process of building and implementation the communication was excellent and our aftercare has been first class. **What do you dislike about Eploy?** Genuine nothing, other than the fact that we didn't implement it years ago! **What problems is Eploy solving and how is that benefiting you?** Previously we had a manual system and Eploy has given us a massive amount of Automation, freeing up the team to be more proactive and move away from being purely transactional. Having more time has also enabled us to improve the experience of candidates and internal stakeholders **Official Response from Rachel Robins:** > We're thrilled to hear that Eploy has revolutionised your recruitment process and that you found our technology user-friendly and ideal for your needs. Our team takes pride in understanding and meeting our clients' requirements, and we're glad to hear that the communication and aftercare have been first class. I'll be sure to pass on your comments to the team. Thank you for choosing Eploy. ### 29. My experience with eploy has been really good and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | Group Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Eploy?** Eploy offers several helpful features that streamline the recruitment process, making it efficient and effective for our organisation **What do you dislike about Eploy?** That it's not set up for Power BI yet as some reports can not be set up how I need them to be **What problems is Eploy solving and how is that benefiting you?** Power BI integration **Official Response from Rachel Robins:** > Thank you for sharing your positive experience with Eploy. Others reading reviews of Eploy will benefit from your feedback. We understand the importance of Power BI and you'll be pleased to know this is possible. I'll mention this to your account manager so they can assist you with getting the data you need. ### 30. Eploy is a good / quick and helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Beth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Eploy?** If ever we have any issues the team are quick to come back and let us know they are looking into the problem/solved the problem/tell us the fix for the problem. They also will arrange MS Teams call's with us if we need more assistance and these are usually arranged very quickly. **What do you dislike about Eploy?** The updated can sometimes be an issue. Sometimes things are changed and we haven't been made aware, which then causes a few issues down the line. **What problems is Eploy solving and how is that benefiting you?** I wouldn't be able to comment on this too much as this would be more for management however I do think Eploy does help our recruitment process run smoother and with all these additional things we can now add its making us much more compliant and helping us prevent issues! **Official Response from Rachel Robins:** > It's great to hear that Eploy is helping to streamline your recruitment process and improve compliance. We appreciate your input and feedback on the teams assistance too. We are continually enhancing the features and functionality in Eploy and our Innovations document that accompanies upgrades should provide all you need to know. If there is anything we can help with when we introduce enhancements please don't hesitate to get in touch with our Customer Success Team who will be able to help. ### 31. Very helpful customer support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Eploy?** I use Eploy every day and the customer support team are always on hand and quickly provide a solution. Eploy allows you to report in detail to help you analyse all the data. **What do you dislike about Eploy?** Hiring managers can sometimes find it difficult to navigate around the system. **What problems is Eploy solving and how is that benefiting you?** Eploy allows us to keep track of requisitions and active vacancies on the system. It also allows us to manage candidates which helps the hiring managers. **Official Response from Rachel Robins:** > It's great to hear that Eploy is helping you keep track of requisitions, manage candidates, and is benefiting your hiring managers. We appreciate your feedback, that is useful not only to the Eploy Team, but also others looking to implement a full end-to-end recruitment platform. ### 32. Eploy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna G. | Recruitment Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Eploy?** I like the fact that you can see everything together on the same page. **What do you dislike about Eploy?** There is nothing i dislike about eploy, i find it very helpful and informative. **What problems is Eploy solving and how is that benefiting you?** It is making candidates applications alot easier, everything is in the same place. **Official Response from Rachel Robins:** > We're glad to hear that you find Eploy helpful and informative. Our goal is to make the application process easier for candidates, and we're pleased to hear that it's benefiting you in that way. Thanks for sharing your experience, it is very much appreciated. ### 33. The best ATS on the market - I'm a repeat customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Eploy?** Extremely visual and user friendly for all types of users, data rich and easy to report from, very adaptable and easy to build complex workflows, very good customer service team to support with any help needed, they will adapt their offering to suit their customers needs, very smooth sales and implementation processes **What do you dislike about Eploy?** the things i don't like are the things they have in their pipeline - a great part of Eploy is that they are always innovating and thinking how to stay ahead or keep up with the competition **What problems is Eploy solving and how is that benefiting you?** Eploy allows us to streamline and goven our talent acquisition processes, helping us to reduce cost, increase time to hire, and improve the quality of talent we are attracting and retaining across our group of businesses **Official Response from Rachel Robins:** > Your feedback is very much appreciated, not only for us to read but also for others looking to implement an ATS and evaluating Eploy. When customers are repeat customers it is testament that Eploy is doing exactly what it should be for in-house recruitment teams and is agile in how it is deployed. ### 34. Eploy is a super customisable system that makes keeping track of vacancies and candidates so easy **Rating:** 4.5/5.0 stars **Reviewed by:** Tom H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Eploy?** The staff have been so helpful right from the very beginning when we were first configuring the system. Since then we've added some integrations with other systems we use and revamped our recruitment processes and they've always been very quick to respond to our queries with insightful and helpful solutions or advice. They also continue to look for ways to improve what the system can do and make it easier to use, taking onboard feedback along the way with several recent updates significantly improving how we use it. **What do you dislike about Eploy?** There's not much to dislike to be perfectly honest. Most things that we've raised as potential issues have inevitably then been fixed or resolved in a subsequent system update. **What problems is Eploy solving and how is that benefiting you?** It has automated our process, taking away many of the manual admin tasks we previously had to do, and made tracking our candidates and keeping tabs on where our vacancies are at in the process super easy. It also allows us to empower our hiring managers more whilst knowing candidates will hit all the key stages and checks along the recruitment journey with approvals triggered whenever they are necessary. **Official Response from Rachel Robins:** > Thank you for your kind words! We strive to be responsive and proactive in addressing our customers' needs, and we're glad to hear that you've found our customer success and updates valuable. We're delighted that Eploy has been able to streamline your recruitment processes and provide valuable automation. We're committed to ongoing improvement and appreciate your feedback as we continue to enhance the system. Thank you. ### 35. Innovative and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jitpreet S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Eploy?** The system is so easy to use, as a standard user and as a hiring manager. You have the ability to utilise a number of features yourself, such as dashboards and creating your own custom fields, but you can always go to the customer support team for additional help. Whenever there is an internal need for a new project, you can rely on the Accounts and Implementation teams to help get you over the line. **What do you dislike about Eploy?** We don't have any dislikes. There are always things that we want as a customer that aren't immediately available to implement but that is largely down to the technical work/time needed behind adding new functions. **What problems is Eploy solving and how is that benefiting you?** Eploy's reporting and dashboard features allow us to track the sources and number of applications for our business areas. We are able to pull surface level figures and information from the dashboard widgets, as well as doing deep-dives into applicant data that helps us to understand who we are attracting vs who we're struggling to attract. With Eploy, we have also managed to implement a digital right to work solution which is helping us move towards a digitalised, data friendly process for checking right to work. **Official Response from Rachel Robins:** > We appreciate you taking time to leave us a review. It was a pleasure to read how you are finding Eploy easy to use and innovative. Our goal is to provide a user-friendly experience while also offering robust features for your hiring needs. We are thrilled to have your feedback and are glad to hear that our customer support team has been helpful to you and our wider teams are making an impact. I'll be sure to share this feedback with all teams, thank you! ### 36. Great addition and useful platform for recruiting and onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Eploy?** The system speeds up recruitment and onboarding processes. It streamlines process for all candidates applyin for roles with us. Customer Support has been quick and helpful throughout. The hiring Manager portal is easy to use. **What do you dislike about Eploy?** Due to the specifics of our industry and company set up and implementation was lengthy. **What problems is Eploy solving and how is that benefiting you?** Provided a streamlined onbparding process for candidates, which saves time and helps us provide a consistent service to candidates **Official Response from Rachel Robins:** > Thank you for sharing your feedback on how Eploy is speeding up your recruitment and onboarding processes. We understand that the implementation process can take time when planning out the best use of the system for your organisation. The good news is that Eploy is fully customisable and can continue to grow with your business and candidate's expectations. We appreciate your kind words about the Customer Success Team. ### 37. Exceptional system **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Eploy?** Eploy has transformed the ease and ability for us to recruit into our business. The system was simple to implement. The support team couldnt do nay more for you and are quick to respond. **What do you dislike about Eploy?** No downsides currently, the system works well for us. **What problems is Eploy solving and how is that benefiting you?** Ease of application for candidtes and ease of system for processing CV's and applications. **Official Response from Rachel Robins:** > Thank you for sharing your positive experience with Eploy and 5* review. We are pleased to hear that the system was simple to implement and that it is working well for your business. We are committed to providing a user-friendly and efficient platform for recruitment and thank you for leaving your review. ### 38. Some frustrations but overall a good system that is user intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Adele S. | Talent Attraction & Recruitment Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Eploy?** it is user intuitive from a hiring manager and recruiter perspective **What do you dislike about Eploy?** The turnaround for support is often very slow and the reporting is really clunky **What problems is Eploy solving and how is that benefiting you?** We use Eploy to filter out high volumes of inappropriate applicants and we like the scoring that it does to match CV or app to the spec **Official Response from Rachel Robins:** > Thank you for your feedback. We're pleased that Eploy helps you filter out inappropriate applicants and provides scoring to match CVs to the job spec. We would like to help with any concerns about support turnaround times and reporting as these are both aspects we get exemplary feedback on. Can we arrange for your account manager to discuss this to understand how we can serve you better? ### 39. Ease of system, flexible, adaptable....but it's like an Ikea DIY experience! Be prepared to DIY **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Eploy?** Availability of customer support team members. Super speedy at getting back with responses - often same day/with 24hours Always willing to listen and share solutions Flexible and can be scaleable for a new start up company - but as long as you have build capabilities in-house Our Customer Rep is always available, facilitating the right internal connections which is appreciated Workflow flexibilty and ease of navigating candidates through the process Email feature and template building **What do you dislike about Eploy?** Wigits can be complex to build - not as intuitive to work around DIY experience - everything starts with manual user guides (and we don't have capability to build and configure) No CRM functionality leveraged Could improve the customer support offered with regards to regular health checks to ensure that we are making most use of the tool to support our hiring. We are on G-suite and unfortunately Eploy doesn't integrate at all with this. **What problems is Eploy solving and how is that benefiting you?** We have turned on Self ID as part of candidate application - and established a workflow for data visibility. This will help us to continue to focus on measuring diversity data and aligning our Talent attraction strategy accordingly. We've used share link when leveraging sourcing which has been create, especially to support leadership hiring without need to post. Can therefore work confidential workflows **Official Response from Rachel Robins:** > Thanks for your experience. I will be sure to share your feedback of our customer success team's speedy response and support in listening and sharing solutions. You are right, Eploy has been designed to be flexible and can be scalable for anyone with 100 - 100,000 employees. If you would like any help with widgets, dashboards or metrics please reach out to the customer success team who will be happy to help you. In addition, your account manager does offer regular reviews and 'health-checks' to make sure you are making the most of the system and share the latest features available. ### 40. Flexible and intuitive and backed up with a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Eploy?** Using Eploy has allowed our organisation to provide flexible and easily customisable workflows to cover all brands and their uniquie requirements. Using Eploy has helped to reduce manual transactional activities via slick integrations with suppliers and internal HRIS. **What do you dislike about Eploy?** Whilst the system offers a trememndous amount of functionality it can at times be a touch dificult to draw all of the required data from the system. Whilst every aspect is reportable having pre-set dashboards and metrics would be useful. The team have been excellent in supporting us to build out our reporting suite but a little more ability to self serve quickly would be great. **What problems is Eploy solving and how is that benefiting you?** Eploy is supporting int he following ways: Quick access to canddiates Intuative ad writing support Compartmentalising our business units through permissiosn group Tracking diversity metrics vs establishment integration with Right to Work and DBS provider saving admin time **Official Response from Rachel Robins:** > We're glad to hear that Eploy has been able to provide flexible and easily customisable workflows for your organisation. Great to have your feedback on the ease of integrating Eploy with RTW and Background Checking suppliers/HRIS too. The reporting dashboards in Eploy are plentiful and if ever you require support from the Customer Success Team, or any training on dashboards please do let us know and we would be delighted to help. ### 41. Great system that moulds to your global needs **Rating:** 5.0/5.0 stars **Reviewed by:** Matt G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Eploy?** The support but also the ability to make the system fit into your business requirements with multiple workflows across different countries **What do you dislike about Eploy?** The careers website that is offered within their package is relatively basic compared to our desires for a careers site. Nothing wrong functionally just want more flexibility to make it stand out **What problems is Eploy solving and how is that benefiting you?** It has moved the majority of our recruitment/onboarding into an electronic flow meaning we have saved time and money streamlining processes. This has also reduced errors and delays. Second issue solved is to give hiring managers the autonomy to manage their recruitment from end to end getting them more engaged with the process and improving hires **Official Response from Rachel Robins:** > We're glad to hear that Eploy is meeting your global business requirements and we are providing the necessary support. The feedback on the autonomy your hiring managers now have is exactly how it should be - so thanks for sharing. We appreciate your feedback regarding the careers site and do have lots of options for varying requirements of careers site. Your Account Manager would be happy to chat to you more about this. ### 42. Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine G. | Head of Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Eploy?** Intuitive and user-friendly ATS, requiring minimal training for our team to get up and running efficiently. Excellent customer support - the team are responsive and proactive. Eploy are innovative and **What do you dislike about Eploy?** The reporting function which is a bit complicated **What problems is Eploy solving and how is that benefiting you?** Duplicates from Vendors, reoccuring interviews, onboarding processes **Official Response from Rachel Robins:** > Thank you for highlighting the ease of managing the recruitment process with Eploy and your experience of our Customer Support Team. We have lots of support we can offer to make reporting easy to understand. There is the Eploy Knowledge Base which has guides on everything you could wish to know. Our Customer Success Team can always help with anything reporting related and there are additional training courses available. Your Account Manager will be able to help you in the first instance. Once again, thanks for taking the time to leave us a 5* review. ### 43. Great product supported by a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Ben T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Eploy?** Right from our initial contact I have been impressed with Eploy, both as business and a recruitment platform. The service from everyone we have met has been excellent. Super friendly and very knowledgable. Our brand proposition is fairly complex with 9 brands under 3 divisions under 1 group and we were looking for a recruitment system that could support this. We found eploy to be on the of the few and together with rich functionality, strong user experience, competitive price point and great service we have no regrets and would highly recommend. **What do you dislike about Eploy?** We haven't found anything major to dislike. There always some small parts of the system functionality we would like to streamline but nothing major. **What problems is Eploy solving and how is that benefiting you?** Helping to automate some of our hiring processes, providing a good quality and consistent candidate user experience and structuring and providing hiring data **Official Response from Rachel Robins:** > We appreciate your kind words and are pleased to hear that Eploy has been able to help automate your hiring processes and provide a consistent candidate user experience across the multiple brands. Eploy is designed to be agile and it sounds like that's helped with structuring the recruitment process across the 9 brands. Your review is very much appreciated as it helps others who are considering using an ATS to evaluate how Eploy can help. ### 44. A fantastic ATS with excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Eploy?** Very intuitive system, a lot of capability particularly with the ability to build dashboards. Candidates have a positive experience. **What do you dislike about Eploy?** Some parts of the system and difficult to understand **What problems is Eploy solving and how is that benefiting you?** Eploy makes recruitment more efficient, and lends the ability to track applicants stats more easily **Official Response from Rachel Robins:** > Thank you for your positive review. We're glad to hear that Eploy is making recruitment more efficient for you and providing a positive experience for candidates. We'll share your feedback with the team about the excellent customer service, it's very much appreciated. Yes, the dashboards are always a firm favourite with customers. If there are any elements of Eploy that you need help to understand our Customer Success Team are always here to help and guide. Feel free to get in touch and we can help. ### 45. We have had a fantastic experience using Eploy. **Rating:** 4.5/5.0 stars **Reviewed by:** Shaheen Z. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Eploy?** The end to end recruitmetn process is really easy for Managers and candidates to navigate. You can tailor the system to suit your business needs and the Customer Service team are always quick to respond if you have any questions. **What do you dislike about Eploy?** We have not had any issues with the ATS. **What problems is Eploy solving and how is that benefiting you?** Looking to have better integration with Teams / Outlook **Official Response from Rachel Robins:** > We're delighted to hear that you find Eploy's end-to-end recruitment process easy to navigate for both managers and candidates. Our team is dedicated to providing quick and responsive customer service, and we're pleased to hear that you've had a positive experience. We appreciate your feedback and are continuously working to improve our platform. Once again, thanks for leaving us a review. ### 46. Great service and excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Greg C. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Eploy?** We have been using Eploy for the last 17 years. It is great and really helps streamline our business processes. The UK based support is also excellent. **What do you dislike about Eploy?** Cost is a factor in every buiness, but Eploy do try and keep price increases to a minimum. **What problems is Eploy solving and how is that benefiting you?** Reducing employee time by improving workflow. Storing document online. **Official Response from Rachel Robins:** > We're glad to hear that Eploy has helped improved your recruitment process. We're committed to continuously enhancing our system to benefit our users and are pleased to hear you find Eploy an excellent system and are receiving great service from the team. Thanks for leaving us a review. ### 47. Great, always helpful and extremely fast to respond **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Eploy?** Friendly fast response rate always help to find solutions easy system to find your way around Customer success team are great and our account manager **What do you dislike about Eploy?** We have had some issues with blind CV's and info pulling through but e-ploy are working with us on this to find further solutions **What problems is Eploy solving and how is that benefiting you?** Keeps everything in one place, we are using it more for reporting and we will be working with them to implement other processes into e-ploy. **Official Response from Rachel Robins:** > Thank you for sharing your experience with Eploy. We're pleased to hear that you find the system easy to use and navigate. It is wonderful to have the feedback about our Customer Success Team and Account Managers too. Our Customer Success Team actively work with customers to get the best solution and if you need us please do get in touch anytime. ### 48. Eploy Review **Rating:** 4.5/5.0 stars **Reviewed by:** Max O. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Eploy?** Visually it is in my experience, the best ATS out there. It has helped make things really intuative for our hiring managers from advertising all the way through to onboarding. **What do you dislike about Eploy?** The platform used to create e-signature docuements is a bit blocky and doesnt format very well. **What problems is Eploy solving and how is that benefiting you?** Eploy is helping candidate management. Both from a GDPR persepctive and the jounrey they take when applying and accepting an offer. **Official Response from Rachel Robins:** > We're thrilled to hear that Eploy has been beneficial for your hiring process, from advertising to onboarding. We appreciate your feedback about the e-signature documents. If you have any specific feedback on the formatting please do let our Customer Success Team know or your Account Manager and they will be able to help. Thank you for choosing Eploy for your candidate management needs. ### 49. Excellent system with responsive support and best in class reporting tools **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Eploy?** Simplicity, efficiency, and automation. Logical flows and, clear visuals and very user friendly **What do you dislike about Eploy?** Not a lot - the experience has been positive from all users **What problems is Eploy solving and how is that benefiting you?** As a large national employer, we are able to recruit staff at pace and with momentum. The system has brought our recruitment process back into a singe source of truth / data with no need for decentralised process and activity. **Official Response from Rachel Robins:** > Thank you for your positive feedback! We're glad to hear that you find Eploy to be user-friendly with logical flows and clear visuals. Feedback on how Eploy is benefiting you is so helpful to read for us and other organisation's looking to implement Eploy. We strive to provide a positive experience for all our users and would like to thank you for your review. ### 50. Excellent Software and Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Eploy?** Eploy allows you to create different recruitment processes for different roles, this is invaluable to Alzheimer’s Society as we use Eploy to recruit both employees and volunteers. **What do you dislike about Eploy?** Whilst the microsite looks good you are currently unable to update the site yourself, Eploy are great at processing changes but it would be much better for us to be able to do this ourselves. **What problems is Eploy solving and how is that benefiting you?** Eploy has automated and streamlined all of our recruitment processes for both employees and volunteers. We have had the ability to create different workflows for the different roles that we have alongisde incorporating all of our onboarding into one system. This has dramatically reduced our time to hire and gives our candidates the very best experience. The system is efficient, quick and easy to use and supports volume recruitment. **Official Response from Rachel Robins:** > Thank you for your excellent review of Eploy! We're thrilled to hear that you find our software valuable for both employee and volunteer recruitment. Your feedback is not only great for Eploy to read but also to others who are looking for an ATS/recruitment software to understand how it has improved time to hire/candidate experience/volume recruitment etc. Thank you for choosing Eploy, and please don't hesitate to get in touch if you have any further questions or suggestions. 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