Emarsys Reviews & Product Details

Always evolving an up to date with the newest developments of the Ecomnmerce Market.

Emarsys is very user friendly.

Trainings are held by great trainers. There are always many trainings and also good help sites.

By Using pre-build, so called "tactics", you can easy get a quick start and achieve quick wins. And pre built is evcerything, a complete automation with all needed segments and email campaigns that can be customized by yourself.

AB Testing is super Easy, whether in an automation or directly in an email campaign.

Personalization is easy to use by drag and drop the variables into emails when using block based campaigns.

You can also decide if all customers can see the whole content in an email campaign,n not just when sending it to a special audience, by using segmentation.

The support Team is also very good and super fast. Review collected by and hosted on G2.com.

So far, there was nothing to dislike in the last 2 years... maybe getting lines straight again after moving knots around in automation design ;o) Review collected by and hosted on G2.com.

Kleine, persönliche Runde über Zoom. Ein sehr kurzweiliges, informatives und interaktives Seminar. Durch die vielen Übungen sehr praxisnah - ein richtig gutes Training, wenn man vorher noch nie mit Emarsys gearbeitet hat. Review collected by and hosted on G2.com.

Vorab muss ein sehr zeitaufwendiger Online-Lernpfad (über mehrere Stunden!) abgeschlossen werden. Für einen absoluten Emarsys-Neuling wie mich fand ich diesen Lernpfad und die gestellten Fragen der Tests viel zu detailliert. Ein grobes Onboarding hätte ich hier sinnvoller gefunden, für die anschließende Teilnahme am Seminar hat mir der Lernpfad nicht viel genutzt, da ich ohnehin kaum etwas verstanden habe. Erst im Training wurde alles klar - und das wäre auch ohne vorherigen Onlinekurs so gewesen. Review collected by and hosted on G2.com.

There are many ways to get in touch with your customers through personalization. In addition, emarsys offers various predefined programs/routes, based on common use cases, that can be used for automation. This simplifies the creation and you only have to make the appropriate adjustments for your own strategy. Review collected by and hosted on G2.com.

Since many functions are controlled by add-ons, this also means that they are always associated with additional costs. Of course, one can understand this strategy as an economic factor. Accordingly, you should consider right from the start which add-ons should definitely be included in your very own "starter package". As far as I know, an additional booking of functions is of course always possible. Review collected by and hosted on G2.com.

I think everything in emarsys is useful. It has many tools that help us as a company to improve communication with our customers. It is a very intuitive and entertaining platform to use. Review collected by and hosted on G2.com.

I do not dislike anything, I am delighted with the platform. Review collected by and hosted on G2.com.

The platform offers a variety of pre-built tactics in addition to customizing your own personalization rules. The email platform is built on being modular and designed to make it easy to build campaigns. The staff is extremely knowledgeable. From the project kickoff to implementation, the project team is extremely detailed on every step. The onboarding and training process is detailed and the team does a great job of walking users gradually to learn how to build campaigns, evaluate reporting, and etc. Review collected by and hosted on G2.com.

During the initial implementation stage, you have the opportunity to design and get custom email content blocks created. After the initial implementation stage, any complex custom content block requires additional fees as it requires resources on the Emarsys end unless you're coding an email block yourself. Review collected by and hosted on G2.com.

I like the fact that things are so practical, we are always trying things in real life not just in theory Review collected by and hosted on G2.com.

Maybe that you could be more clear with the plan that we have, because there' been some times that you said , oh no that's not on your plan, but y thought we bought everything. so that's it Review collected by and hosted on G2.com.

Emarsys is the best marketing solution available in the market place. Emarsys is user friendly. Easy to use and very helpful in marketing business. The dashboard is easy that any user can create campaigns and make it live easily for the business. The integration of emarsys with other software’s are also on point. The user can use it with no hindrance. Quick, fats and responsive to the actions. The support team is the biggest edge of working on Emarsys, they always available from start to end. They helped from installation to creating different campaigns and providing solution to user for a better program experience. Emarsys is pretty easy to use as the training session makes it easier to work on. Emarsys offers customized communication to the customers which is the biggest pro of emarsys that makes it stand out in the market. Review collected by and hosted on G2.com.

The coordination with VTEX was very moderate, however generally in light of the fact that VTEX isn't adequately worldwide to be considered as an attachment and play accomplice. Templating framework has a few restrictions when populating changes across crusades. Emarsys is offering mobile application too. The mobile application isn't as successful as its work area rendition. It is hard to track down and oversee huge information on mobile application. Moreover it is intricate to begin with and have thought that it was higher in cost when contrasted with highlights. Review collected by and hosted on G2.com.

The sessions were always very nice, you learn without realizing it and you acquire knowledge in a simple way. When someone had a question, the coaches helped solve it without making you feel stupid, that is something that I value a lot about the training sessions, at the same time that they were in a fairly relaxed environment that made you feel more comfortable and without pressure. Review collected by and hosted on G2.com.

One of the few things that I didn't like was the time that passed between training sessions.

Something else that caught my attention that the training sessions and some of the meetings were at unusual times for the coaches and you could see that they were on an unusual schedule, although despite this they were always friendly. Review collected by and hosted on G2.com.

Emarsys is good if you have lots of needs and are looking for a one stop shop! Take advantage of the features as well as the support that is offered. Emarsys has lots of useful tools that are beneficial to us. With Emarsys, you have the opportunity to have an almost completely consolidated place for all marketing. It may take some time to set up, but if you do it right then it makes everything else so much easier in the future. They provide many opportunities for training in these features, as well! Becky is great with that, and so is the whole team. We have weekly meetings regarding our current projects, and the team always makes sure our concerns are heard, and our questions are answered. I also like the new interface! It is much more user-friendly than the previous one. Review collected by and hosted on G2.com.

I wish we could get a link to an online email without testing it to a segment. Currently, that is only possible if you send it to a segment with multiple people, but if I test it to just one person, that link to "view this email in browser" does not work. Review collected by and hosted on G2.com.

La plataforma se me hace muy robusta y completa, creo que es una gran herramienta y me ayuda a llegar a las metas que mi empresa me establece. El Hecho de tener la oportunidad de tener sesiones de entrenamiento y práctica es muy útil y obvio al aprender más avanzamos más y no sólo llegamos a metas también las superamos. Review collected by and hosted on G2.com.

El único problema con el que me he encontrado es que no sabía que trabajamos con plantillas ya viejas y no les darán mantenimiento me parece que sí se debe ser claro con lo que se paga y el servicio que nos ofrecen y cuando haya actualizaciones nos deben avisar para estar siempre en la misma línea. Review collected by and hosted on G2.com.

The team at Emarsys were very helpful during the implementation process, from start to finish. Our team had a long list of questions, but the Emarsys team were all very friendly and informative throughout the whole process. We had weekly check-ins with the team, as well as a dedicated Slack group for any ad-hoc updates.

So far, I like how user-friendly the platform is and the advanced analytics and dashboard features. There are a lot of features which we are yet to utilize, so hopefully we will take advantage of those in the near future. Review collected by and hosted on G2.com.

I find the platform sometimes very slow to load, especially when I am creating campaigns. The blocks used are sometimes temperamental and updates don't show from time to time.

Another issue I recently came across is the support from the engineers. Not the support itself, but the time difference as some of the team are based in Europe so it is difficult to solve a problem which needs to be fixed ASAP. Review collected by and hosted on G2.com.

la facilidad con la que se aprende con su plataforma muy intuitiva y de facil aprendizaje Review collected by and hosted on G2.com.

no tener soporte para habla hispana, puede pasar el proceso de aprendizaje a colegas Review collected by and hosted on G2.com.

The fact that we have a wonderful trainer who is patient and helps us fully understand the product and how we can get the most benefit from it. There are many videos and a library of information you can reference at any time to help answer questions or instructions on how to use features. It really feels like all the ways you can use Emarsys is endless and exciting! Review collected by and hosted on G2.com.

All of the information can be overwhelming and run through very quickly. You have to take a course before you can start working with a trainer. That was a painful experience because you were given a ton of information then had to take tests. Also once we got started it can take a while for the project manager to answer questions when I am hoping to get a faster response. Review collected by and hosted on G2.com.

Emarsys makes it very easy to automate all marketing communications through their easy to use user interface. Also, Emarsys makes data available for my team which helps us coming up with meaningful data analysis very efficiently.

One of the biggest wins that we have achieved through Emarsys was improving our shopping cart abandonment rate which continuously improves our online revenue.

Being able to conduct effective A/B testing has been another benefit to our company where we were able to optimize our content effectively and improve metrics such as Open and CTR.

Another feature that we utilize very frequently through Emarsys is creating audiences and making that audience available for my team to run campaigns through Facebook, Instagram and Google. Review collected by and hosted on G2.com.

Tracking the in-store performance has been a challenge which had made things difficult to track omni-channel performance. This issue was mainly on our end, however, Emarsys was able to come up with new features that was able resolve this and take our marketing efforts to the next level. Review collected by and hosted on G2.com.

The tool is really incredible, and I don' t think we'd get anywhere nearly as much out of it without these training sessions. I especially appreciated how friendly, kind, and knowledgeable the trainers Becky and Jose are, how they both used a variety of training tactics (walkthroughs, examples, true-false, and student takes the wheel), and how the implementation consultants Ali and Matt join each training to answer questions and make the onboarding process smoother. Review collected by and hosted on G2.com.

We have a unique business model, and while the trainers have tailored the materials to us somewhat, there is room for improvement here Review collected by and hosted on G2.com.

Tiene mucha documentación y fácil de consultar en cualquier momento. Ademas la plataforma es fácil de entender y el poder de análisis es muy al detalle. Review collected by and hosted on G2.com.

No me gusta tener que guardar cada vez que completo un paso, por ejemplo en la construcción de mails. Podría tener la opción de save automático cada ciertos segundos para no perder información por cualquier inconveniente. Review collected by and hosted on G2.com.

- a lot of setting options

- user-centered visual editors

- onboarding videos and tutorials

- so much different channels

- AI featured tools

- powerful segmentation Review collected by and hosted on G2.com.

- no PHP sdk offered

- technical issues

- often changing API ressources

- too much choices for newbies to fail ;) Review collected by and hosted on G2.com.

Easy & fast system setup, Flexibility in data processes, WYSIWYG template editor

Dedicated trainings + custom sucess manager

Help / Documentation

Customization for data(fields) and availability to adjust the system (partly) on your own Review collected by and hosted on G2.com.

Cost structure (incl override fees), pricing for non email channel or additonal features like Relational Data / Tactics, etc Review collected by and hosted on G2.com.

Annika war wie immer sehr freundlich und zuvorkommend. Sehr professionell und hat sich speziell für uns Zeit genommen. Außerdem ging sie speziell auf uns und unserer Bedürfnisse ein und zeigte uns was für uns wichtig ist. Review collected by and hosted on G2.com.

there is nothing that i dislike. ------- Review collected by and hosted on G2.com.

The automatization of the data, the dashboard, the support for technical issues.

The visual of the dashboard are easy to understand.

The way the panels and features are organized make for us be able to have a quick access.

The loyalty programs that It has an a lot of new updates that make the team to always be learning about the tool. Review collected by and hosted on G2.com.

Is not very friendly for creation of creatives for the designer department.

It has a lot of steps in order to create some automatization, which I believe it could be friendly in order to save time

They do not have a partner here in Mexico, especially at Monterrey, which makes difficult to have a first touch contact Review collected by and hosted on G2.com.

Emarsys is a modern tool that it is easy to work with. It combains so many information about the customer and allows you to combine different channels as newsletter, push and newsfeed. To work with emarsys is fun. Also i love it that emarsys is still improving his tool and invent new functions. Also the cusomer service and the trainigs are really helpful. Review collected by and hosted on G2.com.

Sometime the translations in the tools are missing or not understandable. (We work with the german interface) Review collected by and hosted on G2.com.