--- title: Docusign CLM Reviews meta_title: 'Docusign CLM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 492 reviews by the users' company size, role or industry to find out how Docusign CLM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 492 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign CLM Reviews **Vendor:** Docusign **Category:** [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) **Average Rating:** 4.3/5.0 **Total Reviews:** 492 ## About Docusign CLM While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce). ## Docusign CLM Pros & Cons **What users like:** - Users praise the **ease of use** of DocuSign CLM, making it accessible even for non-tech-savvy individuals. (129 reviews) - Users love the **easy digital signature conversion** and quick document turnaround, streamlining their workflow effectively. (66 reviews) - Users appreciate the **seamless and user-friendly e-signature process** of DocuSign CLM, which enhances contract management efficiency. (60 reviews) - Users value the **end-to-end automated workflow** in DocuSign CLM for its speed and organization in document management. (60 reviews) - Users appreciate the **ease of use** of Docusign CLM, finding it hassle-free and quick to learn. (55 reviews) - Users appreciate the **efficiency** of DocuSign CLM, notably in automating and streamlining contract lifecycle processes. (52 reviews) - Users value the **time-saving automation** of Docusign CLM, efficiently centralizing the entire contract lifecycle. (50 reviews) - Users appreciate the **time-saving efficiency** of Docusign CLM, enabling quick document approvals and seamless collaboration. (49 reviews) - Users value the **efficiency and convenience** of DocuSign CLM for obtaining signatures swiftly and securely from anywhere. (47 reviews) - Intuitive (43 reviews) **What users dislike:** - Users find Docusign CLM **expensive** , noting high costs and additional charges for bulk sending limitations. (28 reviews) - Users struggle with a **steep learning curve** , requiring substantial support to effectively navigate DocuSign CLM's complexities. (24 reviews) - Users face **signature issues** with DocuSign CLM, leading to confusion and difficulties in document accessibility and signing. (17 reviews) - Users find the **setup process complex** , requiring significant time and support for effective onboarding. (16 reviews) - Users find the initial **learning curve challenging** , but the app becomes intuitive once familiar with its features. (16 reviews) - Users find the **learning difficulty** of Docusign CLM challenging, needing proper training to navigate effectively. (15 reviews) - Complex Workflows (14 reviews) - Users find the **limited customization** in DocuSign CLM can hinder their specific needs and reduce overall effectiveness. (13 reviews) - Poor Interface Design (13 reviews) - Users find the **initial setup and implementation time-consuming** , making it challenging for smaller companies to adopt smoothly. (13 reviews) ## Docusign CLM Reviews ### 1. Manager, Business & Legal Affairs **Rating:** 3.5/5.0 stars **Reviewed by:** Alyssia M. | Manager, Business & Legal Affairs, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** Easy, intuitive search capabilities and web browser access/mobile app **What do you dislike about Docusign CLM?** Can't pull docs from email straight to SpringCM -- have to pull to desktop first and then to SpringCM Also, redlining from other parties cannot be integrated within the doc in SpringCM unless other party has SpringCM too **What problems is Docusign CLM solving and how is that benefiting you?** Solving: improved document saving structure; improved search capabilities; improved reporting Department still acclimating to transition, so slowly reaping/realizing benefits ### 2. Good front end functionality. A little difficult to set up and control on the backend **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** Salesforce integration really nice. Being able to display documents in iframe on object and interact with them is a nice feature to have for a business user. **What do you dislike about Docusign CLM?** The backend is pretty kludgy. If you don't have a professional developer who can work on setting up workflow, code xml, etc., then you will have a difficult time getting maximum value from the SpringCM product and/or the Salesforce integration. **Recommendations to others considering Docusign CLM:** Improve the WYSIWYG on the backend interface. **What problems is Docusign CLM solving and how is that benefiting you?** Contract management, amendments, etc., spun up from salesforce objects, sent to the customer for signature and filed correctly. Solves a lot of issues for our company. ### 3. SpringCm review. **Rating:** 4.0/5.0 stars **Reviewed by:** Sunil S. | Salesforce Consultant, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** User friendliness. It's fairly easy to use. Unless if you are creating a template and you have no coding experiences. **What do you dislike about Docusign CLM?** needs to be more friendly for admins with little to no coding experience. **Recommendations to others considering Docusign CLM:** Great feed backs from the company in terms of keeping us updated. **What problems is Docusign CLM solving and how is that benefiting you?** Managing documents namely contracts. And it is very easy to use. ### 4. Excellent electronic content management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Darryla Z. | Records & Contracts Management, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** The program is easy for all end-users to utilize without extensive training. **What do you dislike about Docusign CLM?** The document search could be better, and adding the ability to place a 'record hold' should be included without additional costs. **Recommendations to others considering Docusign CLM:** Highly recommend SpringCM **What problems is Docusign CLM solving and how is that benefiting you?** We are a 78 year old company. We had voluminous amounts of paper records that were not only difficult to locate, but took up an enormous amount of storage space. Our employees have a much more efficient means of locating records, and our physical record storage space has been drastically reduced with the implementation of SpringCM. ### 5. SpringCM has been a good addition to our document storage solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** I like how secure and flexible the storage capabilities are. I like that I can define different access to sub-folders and everything isn't controlled by parent folders. **What do you dislike about Docusign CLM?** I think that SpringCM could improve on the permission sets for sharing. I would like users to be able to Move and Cut/Paste without giving them permission to delete. I hope this will come out in a future release. **Recommendations to others considering Docusign CLM:** Make sure you understand folder structure permissions as they're very flexible. **What problems is Docusign CLM solving and how is that benefiting you?** We wanted increased audit history on who is viewing, editing, downloading and making changes to legal documents. ### 6. Excellent document management; great company **Rating:** 4.5/5.0 stars **Reviewed by:** Paul Y. | Enterprise Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2015 **What do you like best about Docusign CLM?** The best part is, it just works--full stop. Straight out of the box, the document management features of SpringCM are powerful. Even someone with basic admin skills can set it up. With additional skill resources, even more amazing things can be done. **What do you dislike about Docusign CLM?** The interface is somewhat dated and clunky. As powerful as the product is, I'd strongly suggest they devote more time to discovering the pinch points on how the interface functions. **Recommendations to others considering Docusign CLM:** Investigate all options on the market and make sure that what you select meets all requirements. Also make absolutely certain that the company you select has adequate support. **What problems is Docusign CLM solving and how is that benefiting you?** The basic problem was, "where is ___________?" As we grew, finding contracts, collateral, and internal documents became nearly impossible. SpringCM addressed this core issue. We are now able to find things for prospects, clients, and ourselves in much less time. ### 7. Great fit for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Leo R. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** SpringCM delivers cutting edge technology with their contract management solution which blows away what we previously had at our organization. **What do you dislike about Docusign CLM?** Haven't used the system long enough to develop some dislikes, but I'll be sure to share once I do! **Recommendations to others considering Docusign CLM:** Go thru the training in depth - the product has much more to offer than just being a contract management solution. **What problems is Docusign CLM solving and how is that benefiting you?** A central repository for contract type documents was needed across multiple departments. The reporting capabilities of SpringCM are really nice. ### 8. Good product with helpful customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** The flexibility of the product along with the customer service are the best parts in my option. **What do you dislike about Docusign CLM?** For more complex workflows and processes it is sometimes necessary to use SpringCM developers which can be expensive. **What problems is Docusign CLM solving and how is that benefiting you?** We on board new products with a customer eform and workflow as well as process our year end price updates. We cut time from our processes and ensure we receive the correct information to add new products for our suppliers. ### 9. Great Potential for Contract management with integration/flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** The support and teams at SpringCM is great. The tool is fairly straightforward, but the people are there to help when needed. **What do you dislike about Docusign CLM?** User setup and management when integrated into SFDC, **Recommendations to others considering Docusign CLM:** Make sure you implement properly and take SpringCM's advice on best practices and configuration or you will create problems not solutions. **What problems is Docusign CLM solving and how is that benefiting you?** Client contract management. Still growing with the solution so right now it is the integration between tools that we have realized. ### 10. SpringCM is seamlessly sharing business opportunities throughout our organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about Docusign CLM?** Ability to have a centralized contract management system. **What do you dislike about Docusign CLM?** Attributes panel is an important feature we use. I'd like to have the ability to expand this portion of the screen and the text boxes so its easier to write and read text in these fields. **What problems is Docusign CLM solving and how is that benefiting you?** Our client contracts were decentralized. As our SpringCM database grows, we are able to have these client contracts accessible by all divisions throughout our organization. ### 11. Easy to use, creates a disciplined process for our proposal team **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | National Sales Director, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about Docusign CLM?** Collaboration and document management, version control **What do you dislike about Docusign CLM?** Would like a desktop app/filing system that is similar to dropbox **What problems is Docusign CLM solving and how is that benefiting you?** Proposal development process More control, less time spent deconflicting documents ### 12. SpringCM is easy to use and is intuitive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about Docusign CLM?** The ease of use and the versatility. I am able to locate my contracts within seconds. **What do you dislike about Docusign CLM?** The inability to run reports by upcoming dates. For instances, I am unable to plug in a date range and have the system produce a report showing all upcoming expiration dates. **What problems is Docusign CLM solving and how is that benefiting you?** We have one repository for all contracts. We are no longer operating under expired contracts. ### 13. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Docusign CLM?** It is easy to use. As soon as you open up the box, very easy to set up. I really like the document management feature. Not much skill is required. A novice user would easily be able to set this up. **What do you dislike about Docusign CLM?** I think things could be streamlined a bit more. It seems to take a little while to get to the features that you want to get to. Looking more at the interface would help. **What problems is Docusign CLM solving and how is that benefiting you?** Hunting for documents was terrible for us. Now that we have this management system it's very easy to find the documents that were looking for. Our clients are much happier because were able to get the information out to them quickly. ### 14. My organization uses spring CM for contract management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** This product integrates well with out Salesforce org and keeps users in sync between the two systems. **What do you dislike about Docusign CLM?** The Advanced workflow editor is buggy and difficult to use **Recommendations to others considering Docusign CLM:** Be sure to take the time to map out every detail of your contract process well before SpringCM implementation. **What problems is Docusign CLM solving and how is that benefiting you?** SpringCM has made our contracts much easier to track and report on. ### 15. Spring CM Resume Module **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2015 **What do you like best about Docusign CLM?** Automated update requests and reminders for self-service users. Integration with MS Office for export. **What do you dislike about Docusign CLM?** The inability to easily reorder past work projects that have already been entered in a resume. Difficult configuration requirements. Setup should be more "out of the box," Also, the update process should be more wizard like (think Turbo Tax style). **Recommendations to others considering Docusign CLM:** Be aware that the resume management software isn't plug and play. The degree of customization can be a plus or a minus depending on your organization's needs. Also, a few of the features (such as saving changes to a resume in the middle of an update, which then returns you to the start of the form you were updating) created some confusion for our test users. Beyond that, the software was functional. We just wished it was more wizard-based guided. **What problems is Docusign CLM solving and how is that benefiting you?** We are currently using our old processes. ### 16. Outstanding Contracts and Legal Dbase! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about Docusign CLM?** Intuitive workflow and arrangement of functions **What do you dislike about Docusign CLM?** Web site - would love to see a Current Customers section that had more substantive training materials to share with my contacts in Sales **Recommendations to others considering Docusign CLM:** Stop looking at alternatives. This is the best value in the marketplace **What problems is Docusign CLM solving and how is that benefiting you?** Seamless proposal & contracting workflow that ties into a secure repository, with e-signature capability ### 17. Powerful, Intuitive & Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Steven T. | Sales Operations, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** SpringCM is able to adapt to a dynamic business environment & capable of providing every nuanced process involved. **What do you dislike about Docusign CLM?** Not much to complain about. I like the UI & the integration. **Recommendations to others considering Docusign CLM:** A very capable, affordable & easy to use system **What problems is Docusign CLM solving and how is that benefiting you?** Document management & approval process. ### 18. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** Very happy with the customer service and reaction time. Customer support is top notch **What do you dislike about Docusign CLM?** None - I have nothing that I would improve or dislike. **Recommendations to others considering Docusign CLM:** n/a **What problems is Docusign CLM solving and how is that benefiting you?** We use spring CM for both contract management and contract repository - both have been excellent tools for our needs ### 19. SpringCM works well with Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Donald M. | Marketing Director | Content Writer | Email Marketing | Search Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** Documents are visible in an appealing way in Salesforce, and you can drag and drop. **What do you dislike about Docusign CLM?** Some of our staff have some difficulty attaching documents to emails. **What problems is Docusign CLM solving and how is that benefiting you?** Storing documents which need to be retained for ten years. Keeping documents organized by client. ### 20. Disastrous... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** The updated features of the product. Definitely more user friendly, aesthetically. **What do you dislike about Docusign CLM?** This has been an absolute and utter disappointment to implement. The tool was purchased over a year ago and we still have nothing to show for it. A complete waste of the company's money to be quite truthful as there have been several, continuous issues experienced with the tool operating as it was intended. **Recommendations to others considering Docusign CLM:** Seek another vendor! **What problems is Docusign CLM solving and how is that benefiting you?** None. ### 21. Comprehensive Document Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about Docusign CLM?** I like the customization of the files and attributes. Can make it work for my specific needs. **What do you dislike about Docusign CLM?** Very intimidating for the first use. There are a lot of nuanced pieces. **What problems is Docusign CLM solving and how is that benefiting you?** Contract management and organization for a startup business. ### 22. Not the best interface, but standard service. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** For most purposes, it provides some flexibility - creating folders, etc. **What do you dislike about Docusign CLM?** the navigation isnt the best - sometimes i enter an EE ID in the search bar and it brings me to the advanced search page. When i open a document/file, it isnt easy to get back to a prior page. **Recommendations to others considering Docusign CLM:** It's standard - havent experienced anything great about Spring CM. **What problems is Docusign CLM solving and how is that benefiting you?** Shared, secured access with easy search capabilities. ### 23. What I need it for **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** Ease of use and e-signature capabilities **What do you dislike about Docusign CLM?** In ability to view all folders at once and inability to download/export a single folder of docs **Recommendations to others considering Docusign CLM:** Take a test drive. **What problems is Docusign CLM solving and how is that benefiting you?** E-filing employee documents ### 24. SpringCM for File Storage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2014 **What do you like best about Docusign CLM?** I like how SpringCM integrates with Salesforce to make content easily accessible. **What do you dislike about Docusign CLM?** Loading documents inside Salesforce can be slow **What problems is Docusign CLM solving and how is that benefiting you?** Efficiency of accessing content during our sales cycle. ### 25. Not without its flaws, but a good system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** online completely. email addresses for specific workflows. fairly user friendly. **What do you dislike about Docusign CLM?** the workflows could be considerably more comprehensive with minimal change. Also attribute fields or / tags could be used and searched. **What problems is Docusign CLM solving and how is that benefiting you?** Access to paperwork and workflow from outside of the office or by multiple parties. Time saving and space saving organization. ### 26. My Review of SpringCM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Military | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about Docusign CLM?** Ease of use/intergration with Salesforce and an outstanding support team. **What do you dislike about Docusign CLM?** Some issues inherent in the workflow builder. **Recommendations to others considering Docusign CLM:** I highly advise it, the customization of your implementation will outpace that of other competitors. **What problems is Docusign CLM solving and how is that benefiting you?** Contract management. Ease of storage and audit-ability. ### 27. My experience with SpringCM has been largely positive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2016 **What do you like best about Docusign CLM?** The document preview pane is a nice feature. **What do you dislike about Docusign CLM?** The user interface could be improved to be more user-friendly. **What problems is Docusign CLM solving and how is that benefiting you?** SpringCM serves as an ECMS for business process-related documents. ### 28. User Exp **Rating:** 4.0/5.0 stars **Reviewed by:** Tarron E. | CRM Operations Management, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about Docusign CLM?** easy of use, setup, and customization. We were up and running in a few days. **What do you dislike about Docusign CLM?** I don't like the way emails attachments are parsed out. **What problems is Docusign CLM solving and how is that benefiting you?** Storing of credit card and ssu information ### 29. Use for Divestiture Prep **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about Docusign CLM?** SEAL has been responsive as a vendor and really learned our business requirements. **What do you dislike about Docusign CLM?** SEAL needs some additional maturity in their administrative capabilities but are headed in the right direction. **Recommendations to others considering Docusign CLM:** Know your use case well and understand there will be compromises. **What problems is Docusign CLM solving and how is that benefiting you?** We used SEAL to analyze agreements for an upcoming divestiture. ### 30. SpringCM is easy to use but a very powerful business tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Vice President of Sales & Marketing, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2015 **What do you like best about Docusign CLM?** Stria has been using SpringCM as our cloud based, document management solution for approximately 5 years. Everyone on our team utilizes SpringCM to easily and securely store, search and distribute important documents from multiple locations from any web enabled device. We have recently learned how to use the SpringCM advanced workflow, so it also serves as a very powerful Business Automation Process tool within our organization. **What do you dislike about Docusign CLM?** The user interface should be enhanced in future releases. **Recommendations to others considering Docusign CLM:** Amazing, scalable product for an affordable price. **What problems is Docusign CLM solving and how is that benefiting you?** Document repository for the entire company, collaboration tool, business process automation for HR employee onboarding. ### 31. Content Management at a whole new level that is Smart, Efficient, Affordable yet Immensly Capable! **Rating:** 5.0/5.0 stars **Reviewed by:** Craig P. | Owner, Management Consulting **Reviewed Date:** September 05, 2014 **What do you like best about Docusign CLM?** The ability to acquire, view, share, and workflow process all media, not just documents, PDF's or Tiff's. We can deploy the solution rapidly and our clients begin to experience success without ordering hardware, seeing boxes, setting up servers, etc. **What do you dislike about Docusign CLM?** The capabilities of the workflow solution are great but the interface lacks the ease and intuitiveness that I have seen in competing products. We have learned to make it work, and we understand it now, but it seems dated. **Recommendations to others considering Docusign CLM:** Content management means so much better than document scanning and filing. You can figure SpringCM out and get a lot out of it on your own. However, for the real time savers and solution needs I recommend getting assistance, at least in the beginning, from an experienced solution vendor. If it needs to be done SpringCM can do it. **What problems is Docusign CLM solving and how is that benefiting you?** Government agency document capture and filing. Managing client documents can now be performed without losing a single document, and our client agencies can spend more time performing public service to humanity, rather than paper. Use of paper and copiers is down 50-60% meaning less time away from your desk and more efficient workflow and productivity. Staff have 100% confidence that they can find every client document, every time. Less use of printers and paper supplies. Better air quality from less copy machine and paper dust. ### 32. Powerful tool, responsive company, improving performance consistently **Rating:** 4.0/5.0 stars **Reviewed by:** Hans T. | South Practice Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2015 **What do you like best about Docusign CLM?** Very flexible tool that integrates with Salesforce.com and is very flexible to meet the needs of any business **What do you dislike about Docusign CLM?** SpringCM is a young and growing company, and while they are responsive to performance issues, they have had unexpected performance issues that seem to result from their rapid growth. Some of the customizations available require specific skills that are hard to find for ongoing internal development. **Recommendations to others considering Docusign CLM:** Great tool, but with the power to customize comes increased complexity in administration **What problems is Docusign CLM solving and how is that benefiting you?** Contract management, approval processes, contract generation and storage. Great tool to track approvals and increase efficiency through automation ### 33. Easy, Intuitive - a Winning Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Global Procurement & Real Estate Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2014 **What do you like best about Docusign CLM?** The user interface is so intuitive making it easy to train and realize quick adoption. The true integration with SalesForce is a huge plus. I have used/administered this system for over 3 years at two different companies and recommend it to anyone seeking a content management solution. The edit functions are awesome making it easy for document sharing/collaboration. **What do you dislike about Docusign CLM?** The main thing that I dislike is that I didn't know about it sooner! **Recommendations to others considering Docusign CLM:** The functionality, intuitiveness and price point should be a major reason to consider this system. All systems are only as good as they are used/adopted. The implementation process is quick and easy, the support from SpringCM is above many other companies with quick and helpful responses. **What problems is Docusign CLM solving and how is that benefiting you?** Document and content sharing/management enterprise wide. We have realized a quicker turnaround on the whole contracting and reporting process ### 34. SpringCM implemented within Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Bill C. | CFO, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2014 **What do you like best about Docusign CLM?** SpringCM has increased our efficiency and utilization across disciplines. We have been able to take our Salesforce CRM usage from opportunity through e-contract through project delivery, largely due to the content management provided by SpringCM. Well worth the investment! **What do you dislike about Docusign CLM?** We had a little trouble with the default folder structure at first, but that has now been resolved. **What problems is Docusign CLM solving and how is that benefiting you?** SpringCM has increased our efficiency and utilization across disciplines. We have been able to take our Salesforce CRM usage from opportunity through e-contract through project delivery, largely due to the content management provided by SpringCM. Well worth the investment! ### 35. Easy Salesforce Integration - Efficient Support from the technical team. **Rating:** 3.0/5.0 stars **Reviewed by:** Isabelle R. | Global Field Ops Business Process Development Manager, Semiconductors, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2014 **What do you like best about Docusign CLM?** The user interface, the folder structure, the preview and the SSO (Salesforce) **What do you dislike about Docusign CLM?** Post a Spring CM Document link to Chatter when the user is working from the Spring CM Viewer Tab in Salesforce. The user doesn't always generate a link and uses the url (brower), others will never access the file but the last page of Spring CM they looked at. The Chatter Post is useless. **Recommendations to others considering Docusign CLM:** My feedback is based on my experience as a Salesforce Administrator and as a user of the tool. To get more feedback on the tool administration, please consider other product reviews. In terms of Salesforce/ Spring CM integration, I have tested the Folder Widget and the Dynamic Search Widget. Those are promising features (I like the Dynamic Search Widget ) but we haven't deployed yet. We are also looking for better integration with Chatter (Actions). The SSO was easy to set up. We are getting good support from SpringCM; they help us to move on and I am willing to collaborate with them to test new features. **What problems is Docusign CLM solving and how is that benefiting you?** As a user, I sometimes experience difficulties to find the document I am looking for. ### 36. Good Collaboration Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle K. | System Administrator - Backups and Storage, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2014 **What do you like best about Docusign CLM?** The automation and workflows allow you to free up time for key stuff to not have to do data entry tasks. **What do you dislike about Docusign CLM?** Speed of access can be cumbersome from certain locations but especially outside continental North America **Recommendations to others considering Docusign CLM:** A very good and powerful tool for automation and other tasks. Access from outside of North America can be a test. **What problems is Docusign CLM solving and how is that benefiting you?** Allows us to push documents to travelling sales staff as well as have a central point of access for all of our 6 offices. ### 37. SpringCM - the ultimate cloud-based content tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jim D. | Founder / CEO, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2014 **What do you like best about Docusign CLM?** Ease of use. Customer support. Partner support. **What do you dislike about Docusign CLM?** Some of the more advanced features are not as easy to implement as we'd like. You have to be a developer to do some of the more advanced things. That's a very minor criticism. **Recommendations to others considering Docusign CLM:** Try it! It is as easy as any other cloud-based DMS. **What problems is Docusign CLM solving and how is that benefiting you?** Managing internal and external content, delivering content to clients. It's helped Stria and it's clients organize over 10M scanned images. ### 38. User friendly, allows for rapid deployment of contract document solutions - with great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Sr. Business Analyst – Finance and Sales Systems, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2014 **What do you like best about Docusign CLM?** Clean user interface, straight forward and rapid ability to support my business units needs. **What do you dislike about Docusign CLM?** Little limitations -- dashboards should allow users to 'manage work' from the view, some limitations to customize but nothing that hinders business. **What problems is Docusign CLM solving and how is that benefiting you?** Central storage of various types of contracts, creating repository for requests -- rather than having requests from 100 sources (email, phone call, etc.) business groups can manage requests via forms in a central place. ### 39. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Brian M. | Help Desk Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Docusign CLM?** This product is simple to use and setup. The integration into SF is great and smooth **What do you dislike about Docusign CLM?** Sync issues and it just wasn't a fit for my company, **What problems is Docusign CLM solving and how is that benefiting you?** Offline Files ### 40. SpringCM in Higher Ed **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Technical Specialist, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2014 **What do you like best about Docusign CLM?** SpringCM has proven very useful for developing workflows that integrate with our Salesforce instance. **What do you dislike about Docusign CLM?** We have had some difficulties with Business Sync when users move files or directories. **What problems is Docusign CLM solving and how is that benefiting you?** We have leveraged SpringCM as a central location for files that are used between various users and departments. ### 41. Very Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2013 **What do you like best about Docusign CLM?** The integration capability with SF.com and how it handles documents, hierarchy, roles and security much better than the out of the box salesforce functionality. **What do you dislike about Docusign CLM?** At this time no real cons for us so far. **What problems is Docusign CLM solving and how is that benefiting you?** It empowers are reps and gives them the capabilities to have all the document information at their finger tips, where previously shared drives and sharepoint was the go to tool. This provides all in one access ### 42. Powerful Document Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2013 **What do you like best about Docusign CLM?** The ease of uploading, storing, referencing and previewing documents from within SalesForce.com **What do you dislike about Docusign CLM?** Custom styling was a little tricky to implement **What problems is Docusign CLM solving and how is that benefiting you?** Needed to store large document volumes and provide a document viewer ## Docusign CLM Discussions - [What is a CLM system?](https://www.g2.com/discussions/what-is-a-clm-system) - 4 comments, 1 upvote - [What is DocuSign CLM?](https://www.g2.com/discussions/what-is-docusign-clm) - 4 comments, 1 upvote - [Are you Salesforce Native?](https://www.g2.com/discussions/are-you-salesforce-native) - 1 comment, 1 upvote - [How do you license SpringCM?](https://www.g2.com/discussions/how-do-you-license-springcm) - 1 comment, 2 upvotes - [What is DocuSign CLM used for?](https://www.g2.com/discussions/what-is-docusign-clm-used-for) - 2 comments - [View Docusign CLM pricing details and edition comparison](https://www.g2.com/products/docusign-clm/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A07%3A58+-0500&secure%5Bsession_id%5D=08927960-2ed8-482d-9706-c1f6c411ffd5&secure%5Btoken%5D=131d717a7b31032f2f6818785477b5b201f4fe9ca8a0ceae58b32fe3f0594dbc&format=llm_user) ## Docusign CLM Integrations - [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) ## Docusign CLM Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Data Sources** - Software - Spreadsheets - Documents **Generation** - Templates - Automation - Branding **Platform Basics ** - Data Extraction - Contract Comparisons **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Artificial Intelligence Capabilities** - Text Analytics - NLP - OCR **Collaboration** - Contract Collaboration - Approval Process **Generative AI** - AI Text Generation - AI Text Summarization **Delivery** - Workflow - Schedule - Batch **Contract Data** - Data Import - Data Export - Custom Reporting - Clause Identification and Mapping **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Agentic AI - Contract Management** - Autonomous Task Execution **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Generation** - Autonomous Task Execution **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Case Management **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Docusign CLM Alternatives - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - 4.3/5.0 (596 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,435 reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - 4.7/5.0 (436 reviews)