--- title: Docusign CLM Reviews meta_title: 'Docusign CLM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 506 reviews by the users' company size, role or industry to find out how Docusign CLM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 506 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign CLM Reviews **Vendor:** Docusign **Category:** [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) **Average Rating:** 4.3/5.0 **Total Reviews:** 506 ## About Docusign CLM While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce). ## Docusign CLM Pros & Cons **What users like:** - Users praise the **ease of use** of DocuSign CLM, making it accessible even for non-tech-savvy individuals. (129 reviews) - Users love the **easy digital signature conversion** and quick document turnaround, streamlining their workflow effectively. (66 reviews) - Users appreciate the **seamless and user-friendly e-signature process** of DocuSign CLM, which enhances contract management efficiency. (60 reviews) - Users value the **end-to-end automated workflow** in DocuSign CLM for its speed and organization in document management. (60 reviews) - Users appreciate the **ease of use** of Docusign CLM, finding it hassle-free and quick to learn. (55 reviews) - Users appreciate the **efficiency** of DocuSign CLM, notably in automating and streamlining contract lifecycle processes. (52 reviews) - Users value the **time-saving automation** of Docusign CLM, efficiently centralizing the entire contract lifecycle. (50 reviews) - Users appreciate the **time-saving efficiency** of Docusign CLM, enabling quick document approvals and seamless collaboration. (49 reviews) - Users value the **efficiency and convenience** of DocuSign CLM for obtaining signatures swiftly and securely from anywhere. (47 reviews) - Intuitive (43 reviews) **What users dislike:** - Users find Docusign CLM **expensive** , noting high costs and additional charges for bulk sending limitations. (28 reviews) - Users struggle with a **steep learning curve** , requiring substantial support to effectively navigate DocuSign CLM's complexities. (24 reviews) - Users face **signature issues** with DocuSign CLM, leading to confusion and difficulties in document accessibility and signing. (17 reviews) - Users find the **setup process complex** , requiring significant time and support for effective onboarding. (16 reviews) - Users find the initial **learning curve challenging** , but the app becomes intuitive once familiar with its features. (16 reviews) - Users find the **learning difficulty** of Docusign CLM challenging, needing proper training to navigate effectively. (15 reviews) - Complex Workflows (14 reviews) - Users find the **limited customization** in DocuSign CLM can hinder their specific needs and reduce overall effectiveness. (13 reviews) - Poor Interface Design (13 reviews) - Users find the **initial setup and implementation time-consuming** , making it challenging for smaller companies to adopt smoothly. (13 reviews) ## Docusign CLM Reviews ### 1. Difficult to Manage, Lacks Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Lissa R. | Sales Process Specialist- Business Development , Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Docusign CLM?** The only thing that I like is that it's connected to DocuSign. So I can send for signature from my DocuSign account and still have it reflected in DocuSign CLM. **What do you dislike about Docusign CLM?** I find DocuSign CLM very difficult to manage and not user-friendly. The UX is terrible and it's pretty difficult to navigate through the different workflows. I have been having issues closing a deal for the last week, and the initial setup was not easy. **What problems is Docusign CLM solving and how is that benefiting you?** Docusign CLM was supposed to ensure legal, sales, and clients work on the same document versions, but it hasn't helped the process and is difficult to manage and not user-friendly. ### 2. The worst software experience I've ever had **Rating:** 0.0/5.0 stars **Reviewed by:** Kevin K. | Regional Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Docusign CLM?** Truly there is nothing I like about DocuSign CLM. Run for the hills and do not buy this product for your Sales Team. **What do you dislike about Docusign CLM?** This is one of the most cumbersome and exhausting softwares I've ever used. I'm a sales rep where my company just switched to Docusign CLM from using SalesForce native workflows. DocuSign CLM is extremely inefficient and unnatural to use. It is difficult to determine which quotes tie to which opportunity. It is difficult to manage when a customer sends you a contract on their docusign. it is difficult to wet signature contracts. it is difficult--nay, impossible--to look up historical approvals and internal notes. Docusign clearly just acquired Spring CLM and did a poor job of integrating its features within Original Docusingn and SalesForce. This has increased the time it takes for me to do every day tasks in my sales role, and even worse, I've seen sales reps become apathetic to their jobs with the constant road blocks this tool creates in day-t0-day workflows. **What problems is Docusign CLM solving and how is that benefiting you?** None. ### 3. Not the best product **Rating:** 1.0/5.0 stars **Reviewed by:** rebecca g. | LPN, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Docusign CLM?** Overall the platform is relatively straightforward **What do you dislike about Docusign CLM?** Customer service wasn't that helpful when I had a few questions **What problems is Docusign CLM solving and how is that benefiting you?** Easy ability to get forms quickly signed and submitted, workflow kept up to pace ### 4. Poor quality product and misleading customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Damian R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Docusign CLM?** Nothing at all is good about Docusign CLM Essentials **What do you dislike about Docusign CLM?** Overall, the product is slow, unresponsive and difficult to use. Most importantly, we were promised certain features in our contract, which were ultimately not delivered, and customer service simply does not care. In particular, Docusign CLM Essentials does not allow you to tag contracts and search contracts by those tags. You are limited only to a number of pre-set contract "types", which cannot be modified, and you cannot individually tag contracts in the way you would like. This makes Docusign CLM Essentials essentially useless. This is all despite the fact that this tagging/search functionality was promised to us and is written into our contract (and you would think tagging/searching would be the most basic feature a contract management software would offer, but you would be wrong). **What problems is Docusign CLM solving and how is that benefiting you?** Docusign CLM Essentials is creating more problems, not solving any ### 5. Sold a solution that is more of a problem **Rating:** 1.0/5.0 stars **Reviewed by:** Eric H. | Head of Commercial Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Docusign CLM?** Highly customizable, but almost to a fault. I appreciate that it is an enterprise tool and can be configured to work with any sales process, and its ability to connect strongly with Salesforce is a plus - if only the Salesforce integration actually worked as expected! **What do you dislike about Docusign CLM?** This thing is so buggy!! It seems like every other day I'm finding a new bug, or a capability that doesn't work as expected - and their support / customer success function SUCKS! Their sales team has basically ghosted us since the point of sale, and seems to have very little interest in ensuring we are gaining value from the tool. **What problems is Docusign CLM solving and how is that benefiting you?** Our contracting process was fairly manual and complex, so we were looking for a tool to help streamline the process and increase visibility around the org. It's been useful for some contracts, but has actually caused a lot of pain & distrust because of how non user-friendly the solution is. ### 6. Implementation nightmare **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Docusign CLM?** I liked the concept of being able to manage the entire contract lifecycle in one place. **What do you dislike about Docusign CLM?** The implemetation partner that we were required to work with was a nightmare. It took a year longer than promised to "launch" and then when it was done it still didn't work. We were told that we could do approvals through the system, but it was so clunky that it didn't work well. **What problems is Docusign CLM solving and how is that benefiting you?** We are not solving any problems because we are not able to use the system. We are basically paying for something we cannot use. ### 7. Unlikely to Recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Docusign CLM?** I appreciate SCM's leadership - I've met with upper management several times and they are incredible salesmen. I also appreciate the support team - whenever I've put in a ticket someone has gotten back to me quickly. **What do you dislike about Docusign CLM?** Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go ignored for weeks, sometimes months. SCM cannot handle special characters in their data, which is a problem when you deal with scientific information. Ampersands, double quotes, degree symbols - all of these symbols are broken once they go into SCM's database. We have to scrub our data before entering it. **Recommendations to others considering Docusign CLM:** If you are using it for extremely simple lateral workflows, I'm sure it will work fine. Otherwise, avoid at all costs. **What problems is Docusign CLM solving and how is that benefiting you?** N/A **Official Response from Will Wiegler:** > Thank you for the positive comments about the SpringCM leadership team and our amazing support team. We appreciate hearing this. But I am concerned about your comments regarding the lack of response to your emails. I apologize for this and would like to identify and address the problem, as well as discuss the challenges you are having with the use of special characters and the product interface. Would you be willing to provide your contact information so that we can reach out directly? Please feel free to contact me and I'll personally ensure that we follow up. Thank you. Will Wiegler Senior Vice President and Chief Marketing Officer, SpringCM wwiegler@springcm.com 312-253-8232 ### 8. Sufficient Program, Terrible Implementation and Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Docusign CLM?** Easy interface for basic users. Linked with Salesforce. The call in help line was ok - not instant but pretty fast but that is just for basic user questions. **What do you dislike about Docusign CLM?** 1. The program would often breakdown communication between Salesforce and SpringCM, not filling in the template fields as needed or at all. It dropped information regularly. We never got a fix. 2. The workflow is limited. Our work orders/contracts have many variables for approvers and reviewers. That was unwieldy and at times not functional within the SpringCM environment. 3 The initial setup was a nightmare. It was confusing and took nearly a year while we paid for the service but could not use it. We had to be almost as tech savvy as they were with workflow issues in order to advise them how to build it. We needed expert advice, not just a tech head. Technical support was expensive. We needed more template making (required coding) and that was at a premium. Complaints and help would take WEEKS AND MONTHS to get a response. **Recommendations to others considering Docusign CLM:** Make sure you have crack IT and ops teams ready to guide you internally with set up, and make sure your IT learns this system because additional configuration/advanced support is expensive and slow. If your workflow is complicated in that the reviewers and approvers vary beyond a basic handful of the same people, this won't work for you. This company seems underpowered in terms of staff? Customer service took weeks and months and some things never got resolved. **What problems is Docusign CLM solving and how is that benefiting you?** None. We had to drop it. We were attempting to solve approval tracking and version control. Now we use Box for that. ### 9. Clunky, Cumbersome, Error-Prone **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Docusign CLM?** The workflow tool is powerful and can do some pretty cool and advanced things. Attributes give incredible flexibility in organizing documents, syncing with Salesforce or other systems. **What do you dislike about Docusign CLM?** The interface is dated and inconsistent. Icons are the opposite of intuitive, the sync application is buggy and error-laden with conflict resolution a constant, painful fact of life. Security is immature without the ability to allow users to administer user access or manage workflows, but limit their access to sensitive documents. (e.g. a super user has access to everything). You need an advanced degree to attempt workflow creation or modification and only a developer has a chance of succeeding. Search is painful. For example, search results cannot be configured to display a full path, so multiple results in similarly named folders appear identical in search results. Sharing is archaic and cumbersome. Few options exist for controlling how inside or outside links are managed, expire, controlled. The Salesforce integration app is slow and unintuitive. Overall, the system needs the help of a serious overhaul from a user experience perspective. **Recommendations to others considering Docusign CLM:** I strongly advise against this product. There are far better platforms available and the only reason we are still with them is the cost of switching. **What problems is Docusign CLM solving and how is that benefiting you?** Our primary business problem we solved was storing PDF copies of contracts, invoices and other documents generated out of Salesforce and associated with records in that org. Our secondary objective was centralized cloud document storage. As to the first, the setup was challenging with the complexities of setting up workflow representing a significant barrier, but ultimately successful in storing and associating the documents. The latter objective is painfully unsolved as the platform, sync and interface limitations make adoption challenging and user experience dismal. ### 10. Disastrous... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Docusign CLM?** The updated features of the product. Definitely more user friendly, aesthetically. **What do you dislike about Docusign CLM?** This has been an absolute and utter disappointment to implement. The tool was purchased over a year ago and we still have nothing to show for it. A complete waste of the company's money to be quite truthful as there have been several, continuous issues experienced with the tool operating as it was intended. **Recommendations to others considering Docusign CLM:** Seek another vendor! **What problems is Docusign CLM solving and how is that benefiting you?** None. ## Docusign CLM Discussions - [What is a CLM system?](https://www.g2.com/discussions/what-is-a-clm-system) - 4 comments, 1 upvote - [What is DocuSign CLM?](https://www.g2.com/discussions/what-is-docusign-clm) - 4 comments, 1 upvote - [Are you Salesforce Native?](https://www.g2.com/discussions/are-you-salesforce-native) - 1 comment, 1 upvote - [How do you license SpringCM?](https://www.g2.com/discussions/how-do-you-license-springcm) - 1 comment, 2 upvotes - [What is DocuSign CLM used for?](https://www.g2.com/discussions/what-is-docusign-clm-used-for) - 2 comments - [View Docusign CLM pricing details and edition comparison](https://www.g2.com/products/docusign-clm/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A06%3A19+-0500&secure%5Bsession_id%5D=0cfa06ac-af3f-4483-938f-3ad95a51f524&secure%5Btoken%5D=75e2e8dd05f7044ccd986e876948241cef5f5353be23952d8dc135a30b49a907&format=llm_user) ## Docusign CLM Integrations - [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) ## Docusign CLM Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Contract Management Platform Features** - Contract Creation - Customizable Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards - Government Contracts - Specialty Contracts - Alerts/Notifications - Third-Party Integrations **Data Sources** - Software - Spreadsheets - Documents **Generation** - Templates - Automation - Branding - Email Templates - Alerts/Notifications - Document Templates - Customizable Templates **Platform Basics ** - Data Extraction - Contract Comparisons **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Additional Functionality** - Content Library - Access Controls/Permissions - AI Copilot - Information Governance - Drag & Drop - Collaboration Tools - Reporting/Analytics - Data Capture and Transfer - Indexing - Filtering - Electronic Signature - Version Control - Mobile Access - Document Storage - Generative AI - Approval Process Control - Single Sign On - Image Editing - Customizable Branding - Search/Filter - Tagging - Audit Trail - Document Review - Activity Tracking - Activity Dashboard - Archiving & Retention - Secure Data Storage - Configurable Workflow - SSL Security - Alerts/Notifications - Data Synchronization - Secure Login - Content Delivery - Two-Factor Authentication - Customizable Templates - Mobile Capture - Offline Access - Templates - File Sharing **Artificial Intelligence Capabilities** - Text Analytics - NLP - OCR **Collaboration** - Contract Collaboration - Approval Process **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Delivery** - Workflow - Schedule - Batch - Compliance Management - Workflow Management **Contract Data** - Data Import - Data Export - Custom Reporting - Clause Identification and Mapping **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Agentic AI - Contract Management** - Autonomous Task Execution **Additional Functionality** - Reporting/Analytics - Electronic Signature - Full Text Search - Data Import/Export - CRM - Audit Management - Digital Signature - Contract Drafting - Activity Tracking - Customizable Reports - Sell Side (Customers) - Task Management - Renewal Management - Annotations - Workflow Management - Data Extraction - Audit Trail - Contract Negotiation - Drag & Drop - Document Storage - Customizable Fields - AI Redlining - Version Control - Completion Tracking - Contact Management - Access Controls/Permissions - AI Copilot - Document Review - Customizable Branding - Configurable Workflow - Document Management - Compliance Tracking - Buy Side (Suppliers) - Payment Processing **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text - Generative AI - Document Generation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Generation** - Autonomous Task Execution **Additional Functionality** - Customizable Forms - Multiple Format Support - Activity Dashboard - Activity Tracking - Drag & Drop - Digital Signature - Collaboration Tools - API - Search/Filter - Third-Party Integrations - Text Editing - Audit Trail - Approval Process Control - Content Management - Multiple Output Formats - Offline Access - Data Import/Export - Access Controls/Permissions - Forms Management - Data Synchronization - Content Library - Customizable Fields - Multi-Language - Data Storage Management - Contract Drafting - Archiving & Retention - Full Text Search - Interaction Tracking - Contract/License Management - Document Review - Batch Processing - Conditional Logic - Document Management - Document Storage - Template Management - Electronic Signature - Reporting & Statistics - Version Control - AI Copilot - Workflow Automation **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Case Management - Template Management - Document Management - Metadata Management - Content Management - Workflow Management - Compliance Management - Digital Asset Management - Task Management - File Management - Forms Management - SEO Management - Audit Management - Website Management - User Management **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Docusign CLM Alternatives - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - 4.3/5.0 (597 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,470 reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - 4.7/5.0 (436 reviews)