LivePerson Reviews & Product Details

We use LivePerson to better customer engagements and the platform makes it possible with its great automation features.

The tool automates customer service with AI agents which saves time while ensuring fast/efficient services.

Thanks to 24/7 AI agents availability, we've enhanced customer experience.

I like that LivePerson supports omnichannel engagements.

I like that LivePerson offers enterprise grade security and this is a plus. Review collected by and hosted on G2.com.

No issues with LivePerson. It is very effective. Review collected by and hosted on G2.com.

Industry-Leading AI: The "Intent Manager" and NLU (Natural Language Understanding) are exceptionally accurate at understanding what customers actually want.

True Omnichannel Messaging: Seamlessly unifies WhatsApp, Apple Business Messenger, SMS, and Web chat into a single agent desktop.

Conversation Builder: A powerful low-code tool that allows even non-technical staff to build sophisticated bot flows using templates.

Enterprise-Grade Scalability: Built to handle massive conversation volumes with high security and robust uptime. Review collected by and hosted on G2.com.

Complexity & Steep Learning Curve: The backend can be overwhelming. It’s not "plug-and-play" and often requires dedicated specialists to manage.

Opaque Pricing: No transparent pricing tiers; custom quotes can be expensive, and conversation-based billing can lead to unpredictable costs.

Rigid Reporting: While data is plentiful, the analytics dashboards can be slow and difficult to customize for specific business KPIs.

Slow Implementation: Setting up the platform and integrating it with existing CRMs typically takes longer compared to lighter alternatives like Zendesk or Intercom. Review collected by and hosted on G2.com.

What I like best about LivePerson is its ability to deliver seamless, real-time customer engagement across multiple messaging channels, helping businesses provide faster and more personalized support. Review collected by and hosted on G2.com.

LivePerson has a fairly steep learning curve, especially for new users, and some advanced features require additional training to use effectively. Review collected by and hosted on G2.com.

They handle large volumes of routine inquiries quickly, freeing up human agents to focus on more complex issues. This can significantly reduce support costs and improve overall responsiveness. The reporting and analytics are also praised for providing valuable data on customer interactions, which helps teams optimize workflows and improve service quality over time. Review collected by and hosted on G2.com.

Many users find the initial setup, especially for complex chat flows and campaigns, difficult and time-consuming, Some customers feel the costs may be high relative to perceived value, especially for smaller operations or compared to competitors Review collected by and hosted on G2.com.

LivePerson is a solid AI supported conversation management platform, that creates adaptable, intelligent and friendly customer interactions

We create an engaging environment that portrays human touch, ensuring that we capture the right sentiment analysis

LivePerson dig deep to understand customer intent, which brings a successful and impressive experience

We have experienced a brilliant interaction with CRMs, among other sales supporting strategies, creating an effective business plan Review collected by and hosted on G2.com.

LivePerson has a complex and dependable customization process, which feels steep to new developers or users

The interface is solid and powerful, but it gets overwhelming when updates are released or available Review collected by and hosted on G2.com.

LivePerson is a tool used in our organization to handle customer interactions and provide support without making any calls. By using this tool, we can offer 24/7 customer support, enhancing customer satisfaction. We can also record the support provided by LivePerson. Additionally, it can be integrated with other third-party CRMs to create tickets and maintain customer records. It supports multiple languages, ensuring customer satisfaction. Review collected by and hosted on G2.com.

Some advanced features require a subscription, either monthly or annually, which adds extra costs to the organization. It is mainly used by large organizations because its maintenance charges are not affordable for small-sized organizations. Review collected by and hosted on G2.com.

LivePerson focuses on offering robust and natural human like conversations with clients, through remarkable automation

The application concentrates with diverse channels, for instance, Social Media, WhatsApp, SMS, and others

LivePerson has a brilliant intent recognition means, which is impressive and authentic

The automated messaging capabilities ensure that all common queries are handled diligently

LivePerson focuses on analyzing and measuring engagement efforts and feedback Review collected by and hosted on G2.com.

LivePerson demands structural payment reforms, due to the ever rising and growing prices

Setting up LivePerson is not a walk in the park, demanding extra focus and facilitation Review collected by and hosted on G2.com.

What I like most about LivePerson is its robust, AI-powered chat and messaging capabilities. It helps automate customer conversations, shorten response times, and boost customer engagement across a range of digital channels, making it easier to support customers consistently wherever they reach out. Review collected by and hosted on G2.com.

One thing I dislike about LivePerson is that the initial setup and configuration can feel complex, especially for new users. In addition, customizing workflows and setting up integrations can take extra time and require more technical effort than I’d expect. Review collected by and hosted on G2.com.

It is seamless for multi-channels messaging which promotes great engagement since different clients uses different social channels such as live chats and sms.

It has great analytic and insights for customers engagement which helps our company to give customers what they want. Review collected by and hosted on G2.com.

It is features rich hence complex learning curve. Review collected by and hosted on G2.com.

It has a seamless analytic and reporting capability that helps us monitor our organization in real-time.

I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels. Review collected by and hosted on G2.com.

The customer service support is not very helpful. Review collected by and hosted on G2.com.