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**Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about LivePerson?** The Customer Success Manager relationship **What do you dislike about LivePerson?** {"translation":"Always start your day with a plan.
Don't worry too much about planning, just dive in.
Focus on one task at a time.
Multitask to get more done.
Take regular breaks to stay fresh.
Work through without breaks to maintain momentum.
Seek feedback often to improve.
Trust your instincts and go with your gut.
"} **What problems is LivePerson solving and how is that benefiting you?** Problems with reporting ### 12. The system enables demand and personnel management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about LivePerson?** Liveperson system help to manage messaging channel of our service.incuding social networks and WhatsApp **What do you dislike about LivePerson?** Online reports and dashboard require improvement **What problems is LivePerson solving and how is that benefiting you?** Allow customers contact channels other than phone ### 13. Great product with weak customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmed S. | Program Manager, Solution Architect & Analyst- GCAA Websites and Apps, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about LivePerson?** Powerful control panel and admin console Visitor statistics that shows the user visits and the pages accessed helps the support staff Built-in WhatsApp integration supprort Additional modules to be integrated Support of voice and video calls from the chat solution **What do you dislike about LivePerson?** The response time is very poor on inquiries and the communication is not elaborative and clear. Short and unclear responses after a long delay are the major concern and risk at our end, which is affecting the great product they have. Absence of Arabic NLP feature is a drag. Hope this will be added in future. **What problems is LivePerson solving and how is that benefiting you?** Automating and assisting the contact center **Official Response from Rebecca Warner:** > Greetings Ahmed I'm thrilled that you are loving LivePerson's Conversational Cloud but want to make sure we get your support issues resolved. I've contacted your account team so they can contact you directly and shared your feedback with our support team. I also want to encourage you to give our new GenAI powered Support bot a try...find Elpi on our Knowledge and Dev Center pages. ### 14. Only great things to say about LivePerson **Rating:** 5.0/5.0 stars **Reviewed by:** Toni A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about LivePerson?** I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. **What do you dislike about LivePerson?** At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. **What problems is LivePerson solving and how is that benefiting you?** Right now we hope to bring our E-commerce up to speed with LivePerson. ### 15. Conversation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ziyaau S. | Lead Customer Experience , Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about LivePerson?** We are connected with our customers where and when our customers want to reach us **What do you dislike about LivePerson?** Its very moduled based pricing rather than offering all features. **What problems is LivePerson solving and how is that benefiting you?** Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels, ### 16. They understand deeply, the services they provide and continually see how to improve them. **Rating:** 4.5/5.0 stars **Reviewed by:** Joe D. | Journey Expert - Channel Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about LivePerson?** I feel that with Conversational AI, they are at the leading edge with the services they provide. **What do you dislike about LivePerson?** Although there were issues with difficult representatives early on, over the last few years they have become a very important partner. **What problems is LivePerson solving and how is that benefiting you?** We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the User engaged and secure that they are progressing along the correct path. ### 17. Love the product, Love the social media integrations and various other channels that they support **Rating:** 4.5/5.0 stars **Reviewed by:** Kumaraguru L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about LivePerson?** Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great **What do you dislike about LivePerson?** Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the product. **What problems is LivePerson solving and how is that benefiting you?** We use a live person for various messaging/chat channels. Amazingly beneficial for our agents and operations. Lot of great features in the product to use. ### 18. Great partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about LivePerson?** I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. **What do you dislike about LivePerson?** I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also comes with learning curves. I have worked with both LivePerson's chat and messaging platform and I do miss some of the previous features. **What problems is LivePerson solving and how is that benefiting you?** LivePerson is helping us meet our customers digitally and assisting us in evolving our online presence into a user friendly Omni experience. ### 19. One of the best Chat products I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about LivePerson?** The ability to proactively reach our customers to answer their questions and help resolve their issues. **What do you dislike about LivePerson?** Some small limitations on preconfigured text and autoresponses. **What problems is LivePerson solving and how is that benefiting you?** Customer Support and Sales ### 20. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** William N. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about LivePerson?** All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents. **What do you dislike about LivePerson?** There is not something I would dislike about this product. Is actually sad that the company I work for had to migrate to another platform, as this was an excellent one. **What problems is LivePerson solving and how is that benefiting you?** By the time I was using LiveEngage, I was able to monitor agents in real-time, view their offline activities, and automatically calculate the amount of worked hours. This was very convenient at the moment of sending reports about productivity. ### 21. Using LP in Digital Banking **Rating:** 4.0/5.0 stars **Reviewed by:** Oriol V. | Mobile Product Owner III, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about LivePerson?** Ease of implementing the tool on Mobile and Web **What do you dislike about LivePerson?** About every other week there is an outage. LP provides constant updates but the outage impacts users **What problems is LivePerson solving and how is that benefiting you?** Any support ourt banking users need. ### 22. Great products with features that enhance digital communication with our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about LivePerson?** Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accomodating, really approachable and always willing to help. **What do you dislike about LivePerson?** Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are handled well/quickly and our direct contacts are so helpful and easy to work with. **What problems is LivePerson solving and how is that benefiting you?** To enable our customers to continue a digital experience when they need to connect to an agent and this is their channel of choice! ### 23. Very great CSMs and support from LivePerson is the best part of the tool . **Rating:** 4.5/5.0 stars **Reviewed by:** austin e. | sr. manager, ecom operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about LivePerson?** The best part is the team there, the support offered, etc. **What do you dislike about LivePerson?** The technology is probably slightly light in terms of updates. **What problems is LivePerson solving and how is that benefiting you?** Allowing us to QUICKLY connect to customers and solve their needs without a lag. ### 24. the tool allows us to deliver the right CX for our business partners **Rating:** 5.0/5.0 stars **Reviewed by:** Charlottte H. | Digital Performance manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about LivePerson?** How adaptable Live Person and Richard is at working with us to deliver **What do you dislike about LivePerson?** reporting restrictions at times for example, bot journey insight **What problems is LivePerson solving and how is that benefiting you?** proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial ### 25. Great support team and experience with the product(s). **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about LivePerson?** The features and different integrations LivePerson has with SMS and other messaging channels. **What do you dislike about LivePerson?** Not much/if anything I don't like. It's been a great experience overall. **What problems is LivePerson solving and how is that benefiting you?** Being able to easily and with minimal friction connect our customers with live chat agents. ### 26. Good product, competent and engaged team **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas L. | Head of Marketing & Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about LivePerson?** Its easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others. **What do you dislike about LivePerson?** In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now. **What problems is LivePerson solving and how is that benefiting you?** We have a lot of different information on the website and often long texts. All of it can be relevant for passengers and customers. The bot helps us to provide accurate and precise information on specific topics. ### 27. competent customer service and good implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about LivePerson?** Questiones were answered very fast and this helped to enhence the performance of our bot. Also there is an continuous improvement. All suggestions they are trying to implement. **What do you dislike about LivePerson?** On the one hand it sometimes would be better, if we could directy transfer all data after bot update to save a little bit time. On the other Hand it is also a chance, to check all processes once again. **What problems is LivePerson solving and how is that benefiting you?** We always get time schedules with new planned projects of ebot. So we can directly start check with ebot, what we can do better and what we can prepare to use all functions and to enhance our bot every day. ### 28. Innovative customer service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Johanna E. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about LivePerson?** Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects: -First-class and competent support -The proactive approach to understand our customer service business and thus find further use cases -Powerful and innovative Conversational AI solution **What do you dislike about LivePerson?** I would say the platform is already intuitive, however additional tutorials in different languages would be useful. **What problems is LivePerson solving and how is that benefiting you?** A few weeks after the go-live the average customer waiting time decreased significantly. Through our first use case, we have already achieved a ~60% automation rate, which results in lower costs as well as the opportunity for the human agents to work on more challenging tasks. ### 29. LivePerson Too Small for Multi-brand Operation **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2022 **What do you like best about LivePerson?** LivePerson was a good platform for a smaller organization and the visuals were appealing. **What do you dislike about LivePerson?** We are a multi-brand incubator and need to be able to group chats into each brand as they come in so that we do not contaminate brands and use verbiage not consistent with each brand. LivePerson did not allow us to do this, so it was detrimental to the agents using the platform. **What problems is LivePerson solving and how is that benefiting you?** We no longer use LivePerson, we now use ZenDesk. ### 30. Great UX improvement on our websites **Rating:** 5.0/5.0 stars **Reviewed by:** JM T. | Project director, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about LivePerson?** Easy to use platform, very short delay from setup to go live and great support from e-Bot7 technical team **What do you dislike about LivePerson?** Lack of connectors to consume custom APIs and Services **What problems is LivePerson solving and how is that benefiting you?** We can develop easily simple conversion funnels and propose great customer self-care ### 31. Best vendor we worked with **Rating:** 4.5/5.0 stars **Reviewed by:** Ali F. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about LivePerson?** Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience. **What do you dislike about LivePerson?** Automated analyses regarding the frequency of sent responses would be nice in order to further improve the conversations. **What problems is LivePerson solving and how is that benefiting you?** Reduction of average handling time; automation of majority of customer requests which in turn relieves our customer support agents; 24/7 availability; improved customer satisfaction through immediate, first-class support; perceived as innovative by our customers. ### 32. Evaluation e-Bot7 **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp S. | IT-Projektmitarbeiter im Produktmanagement, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about LivePerson?** The customer-friendly support from the entire e-Bot7 team for questions is unbeatable. **What do you dislike about LivePerson?** We actually like everything about e-Bot 7. **What problems is LivePerson solving and how is that benefiting you?** We have opened another channel for customer service to generate automated responses to standard questions. ### 33. very good AI and very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about LivePerson?** Very helpful console, with the help of the tutorials and the very reliable API from e-bot 7, easy handling is possible. Absolutely recommendable! **What do you dislike about LivePerson?** the design of the console and the message center should be revised. Confusing and interface unfortunately not so clear. **What problems is LivePerson solving and how is that benefiting you?** We receive fewer inquiries or calls through the console. This gives us more capacity for other tasks. Many questions are answered through the console without needing an employee. ### 34. Feedback for e-bot7 **Rating:** 4.5/5.0 stars **Reviewed by:** Ida M. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2021 **What do you like best about LivePerson?** e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch. **What do you dislike about LivePerson?** The reporting seems a little limited, we would like to have more options in terms of customization. **What problems is LivePerson solving and how is that benefiting you?** -Significant decrease of the number of e-mails and phone calls -24/7 availability -Reduction of customer waiting time by about 55% -Improved customer satisfaction ### 35. Smart chatbot for large enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about LivePerson?** Good interface and customer service orientation, useful in communication with clients **What do you dislike about LivePerson?** Additional tasks and coordination in the daily business, to keep the bot up 2 date **What problems is LivePerson solving and how is that benefiting you?** Reduce amount of customer requests for our service desk, upselling possibilities through advertisements ### 36. Next level customer service efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Henri R. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2021 **What do you like best about LivePerson?** The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt! **What do you dislike about LivePerson?** Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose. **What problems is LivePerson solving and how is that benefiting you?** We are now able to provide 24/7 customer service allowing our customer to self service whenever they want. Through automating ~60% of our requests, we have seen a significant reduction in the number of calls which results into reduced costs. ### 37. Strong virtual assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Leo H. | Kundenservice Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about LivePerson?** Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations. **What do you dislike about LivePerson?** You need to think carefully about which package you choose, as additional features may not be ultimately beneficial to your organization, relative to costs. **What problems is LivePerson solving and how is that benefiting you?** 24/7 availability and ~60% reduction in average handling time. Besides, increased customer satisfaction and additional insights into customers' problems which allows us to be more innovative in terms of servicing. ### 38. Benefits right away through quick implementation **Rating:** 4.5/5.0 stars **Reviewed by:** David R. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2021 **What do you like best about LivePerson?** We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side **What do you dislike about LivePerson?** Minor bugs occur from time to time, but e-bot7 resolves them instantly. **What problems is LivePerson solving and how is that benefiting you?** e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service. ### 39. Most advanced Hybrid AI solution on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | Customer Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2021 **What do you like best about LivePerson?** We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff! **What do you dislike about LivePerson?** Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far. **What problems is LivePerson solving and how is that benefiting you?** We have added an additional channel through which customer service requests can be solved 24/7. Significant cost savings due to ~70% automation of all messages. ### 40. Great solution to enhance customer service experience **Rating:** 4.5/5.0 stars **Reviewed by:** Frieda B. | Kundenservice Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about LivePerson?** e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases. **What do you dislike about LivePerson?** There is nothing we dislike so far. In case of minor issues or bugs we got instant support. **What problems is LivePerson solving and how is that benefiting you?** The solution helps us resolve requests from a large percentage of customers without the need to expend additional resources. The average waiting time has already decreased by about 63% after three months. ### 41. Must-have with great future potential **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about LivePerson?** For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7! **What do you dislike about LivePerson?** Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential. **What problems is LivePerson solving and how is that benefiting you?** With e-bot7, we have responded to the increased demands of our customers: 24/7 support without long waiting time through customer service automation. We do receive very positive feedback from our customers! ### 42. Using e-bot7's solution is easy and absolutely worth it **Rating:** 4.5/5.0 stars **Reviewed by:** Maja S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about LivePerson?** To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that everything goes as planned. Big shoutout! **What do you dislike about LivePerson?** It's hard to pick upon something that could be improved. Something that comes to mind could be increased automated reporting, but this is complaining at a high level. **What problems is LivePerson solving and how is that benefiting you?** e-bot7 helps us to cope with an increased number of support requests that have been previously resolved by our CS agents. Benefits include freeing up agent capacity so that they can focus on more complicated requests, reduction of customer waiting time as well as significant increase of customer satisfaction. ### 43. Very inspiring and innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about LivePerson?** Very good support with fast and individual help **What do you dislike about LivePerson?** It doesn't support every Platform, like Twitter. **What problems is LivePerson solving and how is that benefiting you?** There are some issues regarding the assignment of chats. ### 44. Review for e-bot7's Conversational AI solution **Rating:** 4.5/5.0 stars **Reviewed by:** Oskar K. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about LivePerson?** Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy! **What do you dislike about LivePerson?** Some great features and add-ons are not included in the basic package. **What problems is LivePerson solving and how is that benefiting you?** With e-bot7 we are now able to provide superb customer service around the clock. Our customers can self-service anytime, reducing the number of phone calls we receive which, in turn, saves us costs. ### 45. Why to go with e-bot7 **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia R. | Kundenservice Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2021 **What do you like best about LivePerson?** e-bot7 offers a great solution that allows us to provide customer service around the clock. Especially in our industry competitive pressure is high, so we decided to differentiate ourselves through customer service due to the high number of customer requests - customer service automation plays a big role. What we like most is the substantial reduction in the average processing time of customer requests as well as the super supportive e-bot7 team. **What do you dislike about LivePerson?** We have not faced any larger issues that we can comment on, yet we are waiting for the implementation of smaller improvements. **What problems is LivePerson solving and how is that benefiting you?** We are now able to handle customer requests more efficiently without having to utilize additional internal resources. This not only reduces our customer service costs, but also increases customer satisfaction by helping them directly. ### 46. Easy-to-use AI solution (even for non-coders) **Rating:** 4.5/5.0 stars **Reviewed by:** Elias B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about LivePerson?** e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service. **What do you dislike about LivePerson?** Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved after it has been flagged up to e-bot7. **What problems is LivePerson solving and how is that benefiting you?** We have launched a scalable 24/7 customer service through automation that provides great value both to our customers and our organization. Benefits include substantial decrease of customer waiting time as well as increase of customer retention. ### 47. Next level B2C customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Levi R. | Customer Service Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about LivePerson?** After implementing the solution, our agents were ready to start using the platform right away, thanks to the great onboarding and intuitive platform. The Analytics Dashboard is very insightful and gives us a good understanding of how helpful the chat feature is. This use case is definitely paying off, with a large proportion of our customers using the service. We have recently decided to implement a lead qualification bot, quite curious about the first results. **What do you dislike about LivePerson?** Limited possibilities to customize design. **What problems is LivePerson solving and how is that benefiting you?** We have provided our customers with another touchpoint through which they can receive instant 24/7 customer service. This allows us to cut costs as well as to cope with a large number of requests. Also, we are hoping to boost sales with e-bot7 very soon. ### 48. If you are using Zendesk, go with e-bot7 **Rating:** 4.5/5.0 stars **Reviewed by:** Linus H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about LivePerson?** We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute experts in what they are doing. We are currently evaluating further use cases in order to scale our customer service operations. **What do you dislike about LivePerson?** There is nothing to mention except for occassional service disruptions, but e-bot7 is working on that and it seems that disruptions are already becoming less. **What problems is LivePerson solving and how is that benefiting you?** The solution allows us to automate chats (about 67% to date) and, hence, enable our support agents to focus on more complex requests. We are extremely satisfied with the solution and are looking forward to adding further use cases. ### 49. This vendor is highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Leni S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2020 **What do you like best about LivePerson?** E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution! **What do you dislike about LivePerson?** Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it. **What problems is LivePerson solving and how is that benefiting you?** E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently). ### 50. Fascinating solution and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Emilia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2020 **What do you like best about LivePerson?** We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance. **What do you dislike about LivePerson?** In the beginning, there were a few issues with the Zendesk integration, but e-bot7 was investigating and solving the issue immediately. Other than that, there is nothing to point out. Absolute recommendation! **What problems is LivePerson solving and how is that benefiting you?** E-bot7's solution provides our customers 24/7 support (even outside of our working hours). Hence, we were able to both free up the capacity of our customer service agents through an extensive reduction of our chat volumes and reduce customers' waiting time to mere seconds. ## LivePerson Discussions - [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) - 2 comments, 1 upvote - [View LivePerson pricing details and edition comparison](https://www.g2.com/products/liveperson/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+23%3A39%3A34+-0500&secure%5Bsession_id%5D=aaa374bb-ac42-49f4-ad59-4f78bc8747d6&secure%5Btoken%5D=ba434df44931ec7745d86014c7f390479e86724eea7260c9a6290c68d9a2b17d&format=llm_user) ## LivePerson Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Flask](https://www.g2.com/products/flask/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LiveWorld Facebook Messenger Software](https://www.g2.com/products/liveworld-facebook-messenger-software/reviews) - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WhatsApp Chat Button Generator - WhatsApp Widget](https://www.g2.com/products/whatsapp-chat-button-generator-whatsapp-widget/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## LivePerson Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LivePerson Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)