# LivePerson Reviews **Vendor:** LivePerson **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 207 ## About LivePerson LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. ## LivePerson Pros & Cons **What users like:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and interactions across multiple channels. (35 reviews) - Users appreciate the **ease of use** of LivePerson, enjoying straightforward setup and seamless integration of AI features. (31 reviews) - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and interactions across various channels. (28 reviews) - Users value the **quick response time** with AI integration, enhancing efficiency in handling customer support tickets. (20 reviews) - Users appreciate how LivePerson enhances **operational efficiency** , streamlining customer interactions and improving retention through AI integration. (19 reviews) - Users appreciate the **seamless multi-channel messaging** of LivePerson, enhancing engagement across diverse platforms effectively. (18 reviews) - Customer Satisfaction (17 reviews) - Users value the **seamless integration** of LivePerson, consolidating all communication channels into one efficient platform. (17 reviews) - AI Technology (16 reviews) - Users highlight the **approachable and responsive customer support** of LivePerson, enhancing their overall experience and satisfaction. (16 reviews) **What users dislike:** - Users find the **learning curve challenging** , though documentation and support can alleviate some confusion. (21 reviews) - Users often face **complexity issues** with LivePerson, including a steep learning curve and frustrating setup processes. (14 reviews) - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. (14 reviews) - Users find LivePerson to be **expensive** , struggling with high costs and budgeting challenges due to price increases. (11 reviews) - Users note several **missing features** in LivePerson, impacting reliability and support for managing essential metrics. (10 reviews) - Difficult Setup (9 reviews) - Users find the **reporting suite inadequate** , being slow and cumbersome, leading to inefficiencies in data extraction. (9 reviews) - Users feel that the **reporting lacks customization** , impacting their ability to analyze data effectively. (9 reviews) - Difficult Learning (8 reviews) - Cost (7 reviews) ## LivePerson Reviews ### 1. LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Felice C. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about LivePerson?** We use LivePerson to better customer engagements and the platform makes it possible with its great automation features. The tool automates customer service with AI agents which saves time while ensuring fast/efficient services. Thanks to 24/7 AI agents availability, we've enhanced customer experience. I like that LivePerson supports omnichannel engagements. I like that LivePerson offers enterprise grade security and this is a plus. **What do you dislike about LivePerson?** No issues with LivePerson. It is very effective. **What problems is LivePerson solving and how is that benefiting you?** We use LivePerson to better customer support. The AI agents saves time and ensures better customer satisfaction. In addition, the chatbot and live chat features makes LivePerson even better and we have improved customer service. ### 2. Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Nataporn C. | IT Support, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about LivePerson?** Industry-Leading AI: The "Intent Manager" and NLU (Natural Language Understanding) are exceptionally accurate at understanding what customers actually want. True Omnichannel Messaging: Seamlessly unifies WhatsApp, Apple Business Messenger, SMS, and Web chat into a single agent desktop. Conversation Builder: A powerful low-code tool that allows even non-technical staff to build sophisticated bot flows using templates. Enterprise-Grade Scalability: Built to handle massive conversation volumes with high security and robust uptime. **What do you dislike about LivePerson?** Complexity & Steep Learning Curve: The backend can be overwhelming. It’s not "plug-and-play" and often requires dedicated specialists to manage. Opaque Pricing: No transparent pricing tiers; custom quotes can be expensive, and conversation-based billing can lead to unpredictable costs. Rigid Reporting: While data is plentiful, the analytics dashboards can be slow and difficult to customize for specific business KPIs. Slow Implementation: Setting up the platform and integrating it with existing CRMs typically takes longer compared to lighter alternatives like Zendesk or Intercom. **What problems is LivePerson solving and how is that benefiting you?** High Call Volume & Wait Times: Traditional phone support is slow and expensive. LivePerson shifts these "calls" to digital "messaging," reducing hold times. Fragmented Customer Experience: Customers hate repeating themselves across different apps. LivePerson unifies all channels (WhatsApp, Web, SMS) into one history. Agent Burnout: Agents often get overwhelmed by repetitive, simple questions (FAQs). ### 3. Seamless, Real-Time Customer Engagement Across Messaging Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal G. | Customer Success Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about LivePerson?** What I like best about LivePerson is its ability to deliver seamless, real-time customer engagement across multiple messaging channels, helping businesses provide faster and more personalized support. **What do you dislike about LivePerson?** LivePerson has a fairly steep learning curve, especially for new users, and some advanced features require additional training to use effectively. **What problems is LivePerson solving and how is that benefiting you?** LivePerson solves the challenge of managing high volumes of customer interactions across multiple digital channels. By centralizing conversations and enabling automation, it helps us respond faster, improve resolution times, and deliver a more consistent customer experience. LivePerson addresses the problem of repetitive, manual customer queries through conversational AI and automation. This has reduced agent workload, improved efficiency, and allowed our team to focus on more complex, high-value interactions. LivePerson helps solve the complexity of engaging customers across different messaging platforms by providing a single omnichannel solution. This has improved conversation continuity, agent productivity, and overall customer satisfaction. ### 4. Fast Handling of High-Volume Inquiries with Strong Reporting and Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Divyesh D. | Administration & Safety Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about LivePerson?** They handle large volumes of routine inquiries quickly, freeing up human agents to focus on more complex issues. This can significantly reduce support costs and improve overall responsiveness. The reporting and analytics are also praised for providing valuable data on customer interactions, which helps teams optimize workflows and improve service quality over time. **What do you dislike about LivePerson?** Many users find the initial setup, especially for complex chat flows and campaigns, difficult and time-consuming, Some customers feel the costs may be high relative to perceived value, especially for smaller operations or compared to competitors **What problems is LivePerson solving and how is that benefiting you?** AI bots handle simple, repetitive questions automatically. Human agents only step in when needed. Centralized platform for all messaging channels. One inbox for agents to respond across platforms. AI can gather required information automatically before escalating to a human. ### 5. Customer Engagement Improved and Amplified by LivePerson for Excellent Results **Rating:** 4.0/5.0 stars **Reviewed by:** Giana Y. | Digital strategist Expert , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about LivePerson?** LivePerson is a solid AI supported conversation management platform, that creates adaptable, intelligent and friendly customer interactions We create an engaging environment that portrays human touch, ensuring that we capture the right sentiment analysis LivePerson dig deep to understand customer intent, which brings a successful and impressive experience We have experienced a brilliant interaction with CRMs, among other sales supporting strategies, creating an effective business plan **What do you dislike about LivePerson?** LivePerson has a complex and dependable customization process, which feels steep to new developers or users The interface is solid and powerful, but it gets overwhelming when updates are released or available **What problems is LivePerson solving and how is that benefiting you?** LivePerson is helpful in managing large numbers of customers demands and interactions, which ensure we give brilliant and helpful feedback The response time is consistently controlled by LivePerson, and this makes our clients trust our services and value our information sharing process The unification of customer engagement creates continuity and efficiency in business operations, and all channels are precisely monitored through the program ### 6. LivePerson **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about LivePerson?** LivePerson is tool which is used in our organisation to handle customer and provide support to our customer without making any calls . By using this tool we can provide customer support to our customer 24/7 hour which make customer satisfaction. we can also make record of provided support by LivePerson. Also we can integrate this with other third party CRM for making ticket and make records of customer. It can provide support in many languages which is understood by customer and make customer satisfaction. **What do you dislike about LivePerson?** Its some advance feature is rewuiresubscription either montly or annually which make extra cost to organisation. It is mainly used by large type of organisation becasue its maintenance charges are not affordable to small size organisation. **What problems is LivePerson solving and how is that benefiting you?** We can provide support to customer 24/7 hours which make customer satisfaction and reliable to organisation product's. it can also provide support in many languages. we can also integrate with any other third party CRM to mkae record of our customer support . ### 7. LivePerson; Amplified Customer Experience, through AI Supported Conversations, But Poor Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about LivePerson?** LivePerson focuses on offering robust and natural human like conversations with clients, through remarkable automation The application concentrates with diverse channels, for instance, Social Media, WhatsApp, SMS, and others LivePerson has a brilliant intent recognition means, which is impressive and authentic The automated messaging capabilities ensure that all common queries are handled diligently LivePerson focuses on analyzing and measuring engagement efforts and feedback **What do you dislike about LivePerson?** LivePerson demands structural payment reforms, due to the ever rising and growing prices Setting up LivePerson is not a walk in the park, demanding extra focus and facilitation **What problems is LivePerson solving and how is that benefiting you?** LivePerson is magnificent in handling extremely high customer interactions, meeting their expectations and creating efficient customer encounters The engagement process is 24/7, which means that support team is readily accessible with intelligent responses The multichannel inclusion makes all platforms connected in the system, which lowers operational costs and create a conducive environment in a company ### 8. Robust AI-Powered Messaging That Boosts Engagement Across Channels **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud H. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about LivePerson?** What I like most about LivePerson is its robust, AI-powered chat and messaging capabilities. It helps automate customer conversations, shorten response times, and boost customer engagement across a range of digital channels, making it easier to support customers consistently wherever they reach out. **What do you dislike about LivePerson?** One thing I dislike about LivePerson is that the initial setup and configuration can feel complex, especially for new users. In addition, customizing workflows and setting up integrations can take extra time and require more technical effort than I’d expect. **What problems is LivePerson solving and how is that benefiting you?** LivePerson addresses the issue of slow, inefficient customer communication by offering AI-powered messaging and automation. It makes it easier to manage a high volume of customer requests simultaneously. For me, this means less manual work, faster response times, and higher customer satisfaction. ### 9. Feature-Rich Platform That Delivers Exceptional Value **Rating:** 4.5/5.0 stars **Reviewed by:** Abdel W. | Project Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about LivePerson?** It is seamless for multi-channels messaging which promotes great engagement since different clients uses different social channels such as live chats and sms. It has great analytic and insights for customers engagement which helps our company to give customers what they want. **What do you dislike about LivePerson?** It is features rich hence complex learning curve. **What problems is LivePerson solving and how is that benefiting you?** Without this tool we struggled to capture real insights from customers engagement and interactions those ended up missing on important points that would help us improve on our services. This tool however, helps capture all insights from customers interactions on all channels which has promoted high productivity in the company as we offer what our clients needs. ### 10. Outstanding Experience, Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Gomez R. | QC Specialist, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2025 **What do you like best about LivePerson?** It has a seamless analytic and reporting capability that helps us monitor our organization in real-time. I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels. **What do you dislike about LivePerson?** The customer service support is not very helpful. **What problems is LivePerson solving and how is that benefiting you?** Due to high volumes of customers inquiries we struggled to maintain good customers relationship. However, since we brought this tool into our systems we are able to attend to all customers with no pressure. It even answer common questions to our customers through AI chat bots. ### 11. Streamlining Customer Interactions with Ease. **Rating:** 4.5/5.0 stars **Reviewed by:** Andria H. | Digital Marketing Manager , Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about LivePerson?** It has a highly responsive and knowledgeable customer support team which helps us in on-boarding and during implementation big time. It has seamless integration with multiple platforms which promotes to great productivity due to a smooth workflow. **What do you dislike about LivePerson?** Initial set up feels overwhelming for new users. **What problems is LivePerson solving and how is that benefiting you?** It enables real-time messaging with automated responses which reduces long customer support wait times. ### 12. AI-Powered, Reliable, Average User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Ayush P. | Manager Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about LivePerson?** I like that LivePerson is AI-based and has technologically advanced features. It's also very reliable. The initial setup was very easy for us because it was completely done by the LivePerson team, so we didn't have any hassles with it. **What do you dislike about LivePerson?** Oh, we found it a bit complicated in terms of user experience for new users or developers. They have sometimes reported a specific learning curve. Also, it's a bit costly. **What problems is LivePerson solving and how is that benefiting you?** LivePerson gives our customers an easy way to chat and find answers to common queries, allowing them to immediately interact with our system without waiting in the queue. ### 13. Connecting Us with our customer online **Rating:** 4.0/5.0 stars **Reviewed by:** Dan P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about LivePerson?** It allows us to communicate/live chat with our customer on Autotrader **What do you dislike about LivePerson?** It doesn't give you any info about who you are chatting with. and you have to keep logging in. would be much better if it kept you logged in **What problems is LivePerson solving and how is that benefiting you?** Allowing us to chat with customers on Autotrader. Allows customer to chat with us at anytime. ### 14. Affordable Live Chat with Daily Utility, But Reliability Issues Remain **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about LivePerson?** LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. **What do you dislike about LivePerson?** The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. **What problems is LivePerson solving and how is that benefiting you?** LivePerson supports our requirement for over 70% of our traffic - mobile users. With a speedy, conversational approach we can engage with customers sooner and amplify our visitors experience. ### 15. My Review on LivePerson: Amazing tool for Customer support with AI and Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about LivePerson?** It is a great experience to working with LivePerson. The thing which i liked about it is that how perfectly it is blending human interaction with AI in order to create a great and seamless customer experience. LivePerson helping business to engage customer in real time. It's AI feature are great because it's not only responding to the basic problems and queries but also solving the complex one as well. It's a great platform with the human touch and automation which making it customer support both efficient and personal. **What do you dislike about LivePerson?** LivePerson performing outstanding and a great platform so from my side nothing to dislike here, good to go ahead with LivePerson. **What problems is LivePerson solving and how is that benefiting you?** We were facing issues related to handling and managing large number of queries simultaneously but with the help of LivePerson, we were able to manage this issue as LivePerson uses AI powered chatbots to handle basic queries that reducing the wait time so that human agent can get free to give more focus on solving complex problems. ### 16. Transformation Efficient Conversations through Successful Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** karan v. | Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about LivePerson?** LivePerson helps us create solid AI driven texts that we share with customers The responses that we give are interactive, and they have human tone even if they are AI supported We analyze our conversations that we have with customers, which brings a satisfying experience for them We make seamless personalized interactions with clients, which is suitable for solid CRM **What do you dislike about LivePerson?** The configuration of this messaging app and AI integrations is very complex Messages often lag or delay, causing some disruption or dissatisfaction **What problems is LivePerson solving and how is that benefiting you?** LivePerson helps manage call center, which is through digital messaging that is articulated The enhancement of customer experience is instant and proactive, bringing a friendly customer tone The automation of repetitive queries ensure there is satisfaction and impressive performance Our customer conversations are essentially centralized ### 17. Comprehensive Metrics, Needs Autofill Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Bettina G. | Cover Fit Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about LivePerson?** I like how LivePerson provides general info on the membership and has an area to leave collab notes, which is pretty handy. It also tracks useful data and metrics, which helps me in tracking how I'm progressing towards hitting KPIs. The PDC content is really handy and useful too. **What do you dislike about LivePerson?** The auto fill section needs some work as it doesn't work properly at the moment. **What problems is LivePerson solving and how is that benefiting you?** LivePerson shows general info on membership, has an area for collab notes, tracks useful data and metrics, and helps me track how I'm progressing towards KPIs. ### 18. LivePerson Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about LivePerson?** LivePerson stands out for its powerful conversational AI and automation capabilities. The platform allows us to manage customer interactions across multiple channels (web chat, messaging apps, SMS) in a single place, which greatly improves efficiency. The AI bots are flexible and capable of handling complex customer intents, and the analytics provide valuable insights into customer behavior and agent performance. **What do you dislike about LivePerson?** The main drawback is the learning curve. Initial setup and configuration can be complex, especially for advanced workflows and bot training. Additionally, reporting customization could be more intuitive, and pricing may feel high for smaller teams or organizations with limited budgets. **What problems is LivePerson solving and how is that benefiting you?** Connection and communication with all the customer that inquire within the website ### 19. AI-Powered Support with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Fahad Z. | Business Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about LivePerson?** I like the support services response time with AI integration, which helps focus more on complex customer support tickets by reducing 95% of the common support tickets. The initial setup of LivePerson was very easy. **What do you dislike about LivePerson?** Nothing all are good and easy to use **What problems is LivePerson solving and how is that benefiting you?** I use LivePerson to improve customer support by filtering common tickets. The AI integration helps reduce repeated issues by 95%, allowing focus on more complex queries and enhancing response times. ### 20. Provide on the spot customer service 24/7 professionally personalized with convenience **Rating:** 5.0/5.0 stars **Reviewed by:** intuitioncheckin E. | Founder CEO , Alternative Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about LivePerson?** What I value most about LivePerson is its ability to support trauma-informed, human-centered communication at scale. The platform’s conversational AI allows for responsive engagement across multiple digital channels—SMS, web chat, and social platforms—while preserving the dignity and emotional nuance of each interaction. This is especially important in healing-centered environments, where automation must never compromise empathy. LivePerson’s real-time analytics and sentiment tracking offer valuable insights into emotional tone and engagement patterns, helping teams respond with greater attunement and care. Its secure infrastructure and flexible integrations also make it a strong fit for multi-entity organizations like ours, where protecting client data and maintaining operational sovereignty are non-negotiable. By blending intelligent automation with ethical design, LivePerson empowers mission-driven organizations to extend their reach without diluting their values—a rare and vital balance in today’s digital landscape. **What do you dislike about LivePerson?** What I find most challenging about LivePerson is the limited depth of its reporting and customization features, especially when trying to track nuanced emotional or behavioral patterns across conversations. For trauma-informed organizations, granular insights into tone, pacing, and engagement shifts are essential—not just for operational efficiency, but for safeguarding emotional safety and responsiveness. Additionally, the platform’s learning curve and occasional navigation complexity can slow down onboarding for teams that prioritize relational over technical fluency. While LivePerson offers strong automation, it sometimes lacks intuitive tools for tailoring messaging flows to reflect culturally sensitive or spiritually aligned communication styles. For mission-driven entities like ours, which operate across multiple states and healing modalities, these limitations can create friction when trying to unify digital engagement with our core values of sovereignty, empathy, and individualized care. **What problems is LivePerson solving and how is that benefiting you?** LivePerson helps solve the challenge of scaling emotionally attuned, trauma-informed communication across diverse digital platforms. In our sanctuary network, where every interaction must honor dignity, safety, and sovereignty, LivePerson’s AI agents allow us to automate routine inquiries while preserving space for human connection when needed. Its real-time sentiment analysis and conversation intelligence tools help us track emotional tone and engagement patterns, which is vital for protecting client wellbeing and ensuring responsive care. The platform also supports secure, multi-entity operations—allowing us to unify messaging across our Detroit, Virginia, and New Mexico offices without compromising data integrity or spiritual alignment. By streamlining workflows and reducing manual burden, LivePerson enables our team to focus on high-impact healing work, while maintaining a consistent, values-driven presence across all digital touchpoints. ### 21. Powerful Conversational AI with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Madhur G. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about LivePerson?** The bots handle routine inquiries well, freeing up human agents for more complex tasks. The platform integrates deeply with CRM, payment, and analytics systems, supporting complex business needs. Omnichannel Experience: Businesses can unify their customer messaging across multiple platforms for a consistent brand experience. **What do you dislike about LivePerson?** Difficult to set up and optimize, especially for advanced automation and workflow features. No dedicated support or training resources. Very expensive. While the platform allows extensive customization, tailoring AI bots for nuanced, industry-specific conversations can require significant development effort and ongoing fine-tuning. Delays in customer support response and, at times, platform performance lags, especially during high traffic. **What problems is LivePerson solving and how is that benefiting you?** Scalability of Customer Support, AI-powered chatbots can handle thousands of simultaneous conversations ensuring customers get immediate responses No need to significantly grow customer service teams. Omnichannel Consistency by unifying conversations from SMS, web chat, WhatsApp, and other channels. Automation of Repetitive Tasks: Frequently asked questions, order tracking, appointment bookings, and other routine interactions. ### 22. Good tool for customer service, although with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Álvaro M. | Community Manager y Diseño web, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about LivePerson?** The most useful feature of LivePerson is its live chat system with automation, which allows for smooth conversations with customers even outside of business hours. The integration with multiple channels like WhatsApp and Facebook Messenger is a great advantage for centralizing customer service. Additionally, the interface is intuitive and the learning curve is not very steep. **What do you dislike about LivePerson?** The initial setup is overwhelming, prior knowledge of similar platforms is needed. I also noticed that the more advanced features, such as detailed analytics or custom bots, require more expensive plans, which I didn't like at all, as it is not as accessible for individual entrepreneurs or small businesses like mine. **What problems is LivePerson solving and how is that benefiting you?** Until I found LivePerson, I had a hard time attending to all the customers who wrote through different channels like social media or email. Thanks to the automation of customer service and the ability to have everything centralized on a single platform, it's truly amazing, and now I can respond faster, without missing important conversations and without feeling as stressed as before (I even experienced some anxiety). I have gained in health, and I have managed to save a lot of time and improve my customers' experience. ### 23. Effortless Chat Support and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Byron C. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about LivePerson?** It is an easy software for employees to use when proving chat support. It also has good integration capabilities with my crm. **What do you dislike about LivePerson?** It doesn't seem like it's rolling out AI features fast enough like it's competitors. I have seen other softwares provide fairly good replies for the employee to evaluate when they are engaging with customers. **What problems is LivePerson solving and how is that benefiting you?** Providing easy to use software to manage client interactions ### 24. Easy, Fast, Personalized Client-Customer programme **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia N. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about LivePerson?** I just believe that the interaction between client and customer is super easy/fast and personalized **What do you dislike about LivePerson?** Maybe it is a bit complex to set it up for some of us **What problems is LivePerson solving and how is that benefiting you?** As I mentioned in the section “what I like about” it s the fact that the interaction with the customers is way easier and faster than using another tools. ### 25. Instrumental Messaging and Conversational Platform using AI **Rating:** 4.5/5.0 stars **Reviewed by:** Hidra G. | Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about LivePerson?** LivePerson supports different channels that makes it easy to reach ti different audiences and customers We have effectively automated routine tasks by this software, more so on inquiries LivePerson has sentiment detection capabilities, which helps us analyze conversations **What do you dislike about LivePerson?** LivePerson expenses are high, and multiple times, small companies struggle with the subscription fee We get challenges in the process of onboarding, where some demands are high **What problems is LivePerson solving and how is that benefiting you?** We use LivePerson to streamline all the routine inquiries, which helps us to handle large volumes of queries We use different channels to reach customers in different social networks We reduce manual handling of customer queries and this saves on time Negative sentiments are well received and resolved from the app ### 26. LivePerson; Impressive AI Driven Solution for Conversations Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Precious T. | Systems Developer , Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about LivePerson?** LivePerson has a brilliant chatbot that has excellent conversational AI support for customer service All conversations are conducted in a centralized way where web chat, SMS, WhatsApp among other platforms are well handled LivePerson has personalized all interactions, to make suitable contacts for easy live bots **What do you dislike about LivePerson?** LivePerson has dashboard that is cluttered and slightly old version The implementation of LivePerson requires more resources, making it expensive **What problems is LivePerson solving and how is that benefiting you?** LivePerson helps us consolidate all the conversations we have with customers to a better level of understanding We have automated most of the recurring conversations from clients and this reduces the high reliance on agents for customer support The response time has extremely improved and no delays that clients encounter ### 27. Elevated Customer Engagement with Seamless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Lionel Messi . **Reviewed Date:** January 22, 2026 **What do you like best about LivePerson?** I like that LivePerson boosts operational efficiency and improves engagement and retention. It also helps me in planning schedules. The initial setup of LivePerson was very easy. **What do you dislike about LivePerson?** The durability and efficiency aspects **What problems is LivePerson solving and how is that benefiting you?** LivePerson scales customer service, boosts operational efficiency, and improves engagement and retention. It also assists in planning schedules. ### 28. live person is a global technology that dovelop conversational commerce and ai software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about LivePerson?** live person conversational ai connects channels ,systems and data to deliver ai power coustomer and agent experince it also connect coustomer on whatsapp , insta, sms, web chat, google business mesanger, web chat ets in one dashboard .It is very easy and useful for Ai and human hybrid support . there are a lot of numbers of features are available to use and make real time conversation monitoring easy . It is easily Integrate with CRM and Payment system . i use Live person very frequently .The customer support tracks conversation history, sentiments analysis and intent detection to betterr understand customer needs . its is easy to implementation with business. **What do you dislike about LivePerson?** the setup for beginners is a little tough because their are multiple channels for CRM. Their are also high cost for small business . **What problems is LivePerson solving and how is that benefiting you?** it is easy for solving my problem and saving my time more than 50 percent ### 29. Strong conversational platform, but needs effort to run well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about LivePerson?** Great for managing customer conversations at scale, with solid automation and routing capabilities. **What do you dislike about LivePerson?** Setup and ongoing optimisation can be complex; reporting and tooling feel less intuitive than expected. **What problems is LivePerson solving and how is that benefiting you?** Helps reduce pressure on support teams and improves response times through smarter messaging workflows. ### 30. Reliable and Intelligent Customer Engagement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elena K. | Prompt Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about LivePerson?** LivePerson’s AI-powered chat and messaging capabilities are highly intuitive and customizable. It allows seamless integration with existing systems and helps automate customer interactions without losing the personal touch. The analytics and reporting tools are also robust, providing valuable insights into customer behavior and agent performance. **What do you dislike about LivePerson?** The user interface can feel a bit outdated in some areas, and the learning curve is steep for new users. Occasionally, there are delays in support response time, especially during peak hours. **What problems is LivePerson solving and how is that benefiting you?** LivePerson helps streamline and automate customer communication across multiple channels, reducing the need for manual support and speeding up response times. It has significantly improved customer satisfaction by enabling real-time engagement and proactive messaging. The platform's AI and automation tools reduce operational costs and free up agents to handle more complex inquiries, resulting in better service and improved conversion rates. ### 31. My review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LivePerson?** One of the best things about LivePerson is how easy it is to get up and running. The platform is pretty intuitive, even for folks who aren’t super tech-savvy. A lot of users mention how simple the setup process is and how quickly their teams can start having real conversations with customers. **What do you dislike about LivePerson?** One common frustration is that the backend interface can feel a bit clunky or outdated in places. While the front-end chat experience is smooth for customers, some users say the agent and admin dashboards could be more modern and user-friendly. **What problems is LivePerson solving and how is that benefiting you?** LivePerson helps solve the problem of slow, disconnected customer service by giving businesses a way to talk to customers in real-time, through the channels they actually use — like SMS, WhatsApp, or web chat. Instead of waiting on hold or dealing with email back-and-forth, customers can just message, and agents (or bots) respond quickly. It also helps reduce the pressure on live agents by using AI to handle common questions. That means our team can focus on the more complex, high-touch interactions — which not only improves response times but also boosts agent satisfaction because they're not stuck answering the same basic questions over and over. ### 32. The most effective tool I have utilized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about LivePerson?** The most beneficial aspect of LivePerson is the availability of canned responses and templates from the Knowledge Base. **What do you dislike about LivePerson?** I have not identified any features of LivePerson that are unhelpful. Based on my experience, each feature of the tool serves a purpose that supports our daily tasks. **What problems is LivePerson solving and how is that benefiting you?** We are equipped to assist our customers in resolving their issues effectively, utilizing LivePerson as our primary support tool. ### 33. Good but pricy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LivePerson?** - I like AI bots that can handle easy customer interactions, while difficult cases can be solved by specialists and not wasting their time on simple matters. - Analytics are pretty good, but it takes time to get used to and learn how to work with them. Not sure if it is a pro or con in this case. - UI is very intuitive, which is a big plus. - Integrations are pretty powerful, but take time to set up and need a specialist(trained employee) to maintain after. **What do you dislike about LivePerson?** - It is a difficult and complex product, so you will need to train a person or two to navigate it. Set up requires time and a lot of effort(and money) - pricy for a small business **What problems is LivePerson solving and how is that benefiting you?** LivePerson solves issue with lack of support specialists and good integration with CRM. ### 34. Amazing user interface **Rating:** 5.0/5.0 stars **Reviewed by:** SM B. | CHAT SUPPORT for SPOTIFY, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about LivePerson?** Best thing I can commend LP is the option to toggle the light and dark mode which is really helpful to us who have issues with our vision. Also the way all details are categorized in each chat and the auto save of notes for customer supports! **What do you dislike about LivePerson?** I think it's because it's restricted by our admin but I think it's actually best to have an option to edit your profile info. Like adding a profile icon or so. **What problems is LivePerson solving and how is that benefiting you?** The reconnection issues which they resolve real time. You wont have to worry if your notes are saved or not as it's automatic. ### 35. Getting coustomer doubt cleared by Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Shivesh R. | Graduate Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about LivePerson?** I implemented it easily and the scailablity. The robustness to implementation. **What do you dislike about LivePerson?** It should be more easier to implement and it should be more multiplatform implementation. **What problems is LivePerson solving and how is that benefiting you?** After energy audit to clarify all the doubts of client related to audit and any general technical knowledge. ### 36. Completely transformed customer engagement and experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about LivePerson?** Omnichannel integration is brilliant, and the copilot is helpful when responding to clients, and to provides real-time support. **What do you dislike about LivePerson?** A big learning curve and is complex to set up and personalise. Constant training is necessary for more nuanced and complex conversations. **What problems is LivePerson solving and how is that benefiting you?** Making chat support and live customer support easier through multi-channel integration, chat summaries, suggestions and response writing. This assists live agents to help customers faster, as well as providing customer service after-hours. ### 37. Dream tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about LivePerson?** About how compact the tool is for every user. **What do you dislike about LivePerson?** One thing I dislike is that LivePerson doesn't have shortcuts for sending messages. **What problems is LivePerson solving and how is that benefiting you?** LivePerson is helping me a lot with ease when supporting our customers. It has all the information I need in there. ### 38. Conversational Cloud for Customer Intent by Liveperson **Rating:** 4.5/5.0 stars **Reviewed by:** Prat O. | GTM & Product, Fibr, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about LivePerson?** Voice note feature is very helpful and frictionless for the clients **What do you dislike about LivePerson?** There is no trial flow, but via a demo call **What problems is LivePerson solving and how is that benefiting you?** Plain Customer support bots are very if-else kind. Using Liveperson, we are able to improve our support by folds ### 39. Powerful Customer Engagement Tool with Room to Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about LivePerson?** The AI-powered chatbots and real-time messaging across multiple channels have made it easy to connect with customers quickly and efficiently, improving both satisfaction and team productivity. **What do you dislike about LivePerson?** The user interface feels a bit outdated, and the learning curve can be steep for new users trying to set up advanced features like automation flows. **What problems is LivePerson solving and how is that benefiting you?** From what I’ve seen online, LivePerson is designed to streamline customer communication through AI-powered chatbots and multi-channel messaging. It appears to help businesses reduce support response times, improve customer satisfaction, and automate repetitive tasks, allowing human agents to focus on more complex interactions. Many users also mention its value in managing conversations across platforms like SMS, web chat, and social media from a single interface. ### 40. A great tool for everyone! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about LivePerson?** Love that we're able to identify new chats once they come through, but mostly loved that we already have templates that we can use if we're in a hurry. **What do you dislike about LivePerson?** The parking lot feature took a while to get used to. **What problems is LivePerson solving and how is that benefiting you?** For now, I'm not getting any issues with it. Helps big time as an agent. ### 41. Pretty smooth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about LivePerson?** Way better than calling. quick replies, easy to use. **What do you dislike about LivePerson?** Sometimes the bot gets it wrong, but a human usually jumps in fast. **What problems is LivePerson solving and how is that benefiting you?** 24/7 attention available, with or without a support team available ### 42. Good experience needs update but nice service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about LivePerson?** I extremely recommend this to my friend and coy luge **What do you dislike about LivePerson?** Ui need to be upgraded but nice experience Good service **What problems is LivePerson solving and how is that benefiting you?** I recommend live person to be good ### 43. Great tool for better customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LivePerson?** The conversational commerce is the one I like the most. It bridges the gap between the customer and client. **What do you dislike about LivePerson?** There is nothing in particular however it would be great if the we can see the ROI of using LivePerson **What problems is LivePerson solving and how is that benefiting you?** Better conversion rates Better customer experience Less waiting time ### 44. I'm a LivePerson **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LivePerson?** I think is to have various opportunities to grow your business. **What do you dislike about LivePerson?** Since the offer is so wide, the number of services is to great **What problems is LivePerson solving and how is that benefiting you?** It saves money and time for the company I work for ### 45. Most advanced digtal customer service platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about LivePerson?** I have been working with LivePerson platforms for many years. Even prior to them going into chat. One of the things that I have always known about them is their daring to look at new, upcoming technology and to quickly move in that direction. Their integration with Conversational support software, with automation, adn easy to use features, is providing our organisation with much sought after and approporiate help just when our staff and the customer needs it. **What do you dislike about LivePerson?** I personally would liek to see more interface options. The chat window is one that has been around a while adn probably requires updating. **What problems is LivePerson solving and how is that benefiting you?** Providing that instant ability to assist a customer right when it is required, so the customer remains in the loop rather than decide to leave. A very important requirement when dealing with online sales. ### 46. Live Person **Rating:** 5.0/5.0 stars **Reviewed by:** Axel V. | IT Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about LivePerson?** LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trust worthy, since we started using LP, we haven't stop since 2023. **What do you dislike about LivePerson?** Some features are "hidded" there should me more easily to find, for example the time track. **What problems is LivePerson solving and how is that benefiting you?** It is solving many problems, it is making customers life's easier and also helping us to secure more sales! **Official Response from Cailyn Michaan:** > Thank you for your positive feedback! We're happy to hear that LivePerson is making your customers' lives easier and helping you secure more sales. We also appreciate your input about making features more visible and accessible. We'll take this into consideration as we continue to improve our platform! ### 47. The best AI experience with LivePerson **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about LivePerson?** LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. **What do you dislike about LivePerson?** There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or something is not right in one of our regular metrics. **What problems is LivePerson solving and how is that benefiting you?** AI features such as Intent Analyzer or AI Annotations are helping a lot. We can see in real-time what are our pain points at the moment, what are our main reasons for contact and what we can improve following what we are seeing live in the chat. With Of course our chatbots built under the guidance of the LP team, are routing to the right skills and also helping and taking care of a percentage of our customers. ### 48. Liveperson Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about LivePerson?** Incredibly knowledgeable team that has assisted us countless times over the years to get the best out of our Messaging program. **What do you dislike about LivePerson?** New feature announcements were not timely, and this has improved greatly in the last year. Definitely on the right track. **What problems is LivePerson solving and how is that benefiting you?** What has been the most beneficial is that we are able to build and deploy bots and skills on our own. The platform has been incredibly easy to use, and we rarely need assistance for most things. **Official Response from Cailyn Michaan:** > Thank you for your review! We're grateful for your feedback. It's great to hear that our platform has been easy to use and that you feel empowered to build and deploy bots and skills on your own. We're dedicated to providing tools that enable our customers to be self-sufficient and we're always here to assist when needed. ### 49. Simply epic tool with a centralized inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Cayetana A. | Senior Marketing Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about LivePerson?** It has a great overview of all the chats coming in, very easy to set up bulk messaging and create tooltips and product tours. **What do you dislike about LivePerson?** It's effective in terms of use and handles all of the chats and leads seamlessly. **What problems is LivePerson solving and how is that benefiting you?** The tool is useful for managing customer tickets and chats and distributing the tickets to several people in the company. ### 50. Best conversational AI platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Moises O. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about LivePerson?** LP chatbots can handle a wide range of customer request, from basic to complex questions. Its very easy to use, easy to configure and allow us to customize according to our needs. It also provide us with analytics and reporting features that allow us to use this data to improve our customer service. **What do you dislike about LivePerson?** It can be confusing at first, but following the documentation will not be a problem. **What problems is LivePerson solving and how is that benefiting you?** We are currently working on implementing a thrid party to improve our customer service. ## LivePerson Discussions - [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) - 2 comments, 1 upvote - [View LivePerson pricing details and edition comparison](https://www.g2.com/products/liveperson/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A47%3A47+-0500&secure%5Bsession_id%5D=3a10d9fe-1238-4306-903b-08c2f6dcb376&secure%5Btoken%5D=dcf73ece9c744755fc2cd321f41b5563a7ba76f115ebad583ad12a5133588a75&format=llm_user) ## LivePerson Integrations - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## LivePerson Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LivePerson Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)