LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Product Website

Seller

LivePerson

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Overview by

Cailyn Michaan

Discussions

LivePerson Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(14)

Verified by LivePerson

LivePerson Media

LivePerson Demo - Conversational AI and automation

Meet your customers where they are with the perfect balance of human agents, intelligent automations, and Conversational AI, across voice and messaging.

LivePerson Demo - Conversational Intelligence

Gain a deep understanding of consumers through insights from every conversational interaction and take action. Access and analyze all your data across voice and messaging to understand what customers want — and feel — improving every conversational experience.

LivePerson Demo - Agent and supervisor experience

Ensure trustworthy AI for your customers and empower agents to provide unified and efficient customer experiences across any channel. Agents can easily stay in the loop to review, edit, and approve AI responses before they are sent. Improve agent tools, provide context in real-time, and increase ...

LivePerson Demo - Communication channels

Create unparalleled customer experiences by connecting with your customers in the channels they prefer, whether it’s through SMS, WhatsApp, voice, or other key channels. Seamlessly connect and exceed their expectations.

Bring LivePerson’s AI platform and your CRM, marketing, and data platforms from existing systems together to personalize and streamline interactions, break down technology silos, and unlock the full potential across your enterprise.

Watch this video to discover how LivePerson is bridging the gap between the voice-centric customer experience of the past and the digital-first customer conversations of the future.

Official Downloads

(2)

edit

LivePerson Reviews (197)

G2 reviews are authentic and verified.

Here's how.

Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

12/17/2025

"Exceptional AI Support and Seamless Multi-Channel Engagement"

4.5/5

What do you like best about LivePerson?

LivePerson hives a solid AI support that supports customer engagement and enhance robust interactions

LivePerson works closely with different communication channels, and this allows customers to decide the right channel to use

The feedback captured from customers are evaluated and realtime report shared concerning the insights from clients

LivePerson works swiftly with CRM, ensuring that customer data is captured and shared or processed

The tool provides suitable customer assistance through bots for 24/7. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson has billing difficulties, where there are problems with contracts and support

The set up and interface of LivePerson ate less friendly and there is much frictions encountered Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson has remarkably automated the interactions that a firm gets with clients, ensuring that there are informed bots that are more interactive

The engagement is done through multiple channels, and this ensures customers have the chance of communicating with the best tool

The program brings an elaborate monitoring process that evaluates the sentiments that comes from clients for better understanding

The engagement made with clients are specific and custom, and this improves on customer satisfaction Review collected by and hosted on G2.com.

Sonalina C.

Digital Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

12/16/2025

"Revolutionizing Customer Interactions with Powerful AI and Seamless CRM Integration"

4.5/5

What do you like best about LivePerson?

LivePerson has done the impossible, by automating the interactions with customers and ensuring that the conversations established are AI powered

The program demonstrates its effectiveness in different channels thats suits customers

The platform evaluates the feedback that clients give and this support users with measures to deploy and improve their responses

LivePerson delivers a brilliant integration support with different CRMs and this keeps customers more connected

The available bots addresses clients needs in 24 hours and this reduces costs Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson gets overwhelmed by the mixed support and this fails to concentrate on specific issues

The complex set up and the costs concerns makes LivePerson less competitive Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson is a the robust platform that automates the interactions that clients have with the company by enacting AI to handle all the routine issues

The engagement is also supported in different channels, giving the customer a chance to choose which to focus on

The tool monitors all the conversations that bots have with clients and this captures the sentiments that arises from clients

This software assists us in addressing high volume of messages and this is made possible through the use of bots

Customer experiences are effectively supported by this app, improving the quality and reliability of the platform Review collected by and hosted on G2.com.

Giana Y.

Digital strategist Expert

Information Technology and Services

Small-Business (50 or fewer emp.)

10/8/2025

"Customer Engagement Improved and Amplified by LivePerson for Excellent Results"

4/5

What do you like best about LivePerson?

LivePerson is a solid AI supported conversation management platform, that creates adaptable, intelligent and friendly customer interactions

We create an engaging environment that portrays human touch, ensuring that we capture the right sentiment analysis

LivePerson dig deep to understand customer intent, which brings a successful and impressive experience

We have experienced a brilliant interaction with CRMs, among other sales supporting strategies, creating an effective business plan Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson has a complex and dependable customization process, which feels steep to new developers or users

The interface is solid and powerful, but it gets overwhelming when updates are released or available Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson is helpful in managing large numbers of customers demands and interactions, which ensure we give brilliant and helpful feedback

The response time is consistently controlled by LivePerson, and this makes our clients trust our services and value our information sharing process

The unification of customer engagement creates continuity and efficiency in business operations, and all channels are precisely monitored through the program Review collected by and hosted on G2.com.

Anshu K.

Product specialist

Mid-Market (51-1000 emp.)

9/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"LivePerson"

4.5/5

What do you like best about LivePerson?

LivePerson is tool which is used in our organisation to handle customer and provide support to our customer without making any calls . By using this tool we can provide customer support to our customer 24/7 hour which make customer satisfaction. we can also make record of provided support by LivePerson. Also we can integrate this with other third party CRM for making ticket and make records of customer. It can provide support in many languages which is understood by customer and make customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Its some advance feature is rewuiresubscription either montly or annually which make extra cost to organisation. It is mainly used by large type of organisation becasue its maintenance charges are not affordable to small size organisation. Review collected by and hosted on G2.com.

Yunis H.

Digital Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/10/2025

"LivePerson; Amplified Customer Experience, through AI Supported Conversations, But Poor Pricing"

4.5/5

What do you like best about LivePerson?

LivePerson focuses on offering robust and natural human like conversations with clients, through remarkable automation

The application concentrates with diverse channels, for instance, Social Media, WhatsApp, SMS, and others

LivePerson has a brilliant intent recognition means, which is impressive and authentic

The automated messaging capabilities ensure that all common queries are handled diligently

LivePerson focuses on analyzing and measuring engagement efforts and feedback Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson demands structural payment reforms, due to the ever rising and growing prices

Setting up LivePerson is not a walk in the park, demanding extra focus and facilitation Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson is magnificent in handling extremely high customer interactions, meeting their expectations and creating efficient customer encounters

The engagement process is 24/7, which means that support team is readily accessible with intelligent responses

The multichannel inclusion makes all platforms connected in the system, which lowers operational costs and create a conducive environment in a company Review collected by and hosted on G2.com.

Ananda L.

Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/12/2025

"LivePerson; Empowered and Efficient Conversational Solutions with Brilliant Customer Engagement"

4/5

What do you like best about LivePerson?

LivePerson offers the most intelligent and informative responses due to AI empowering

The communication levels are top notch, with fully functional AI support that includes Facebook Messanger, SMs, Live Chat, snd others

The interactions that LivePerson support are personalized where the AI analyzes the previous interactions

We get comprehensive and valuable insights, all including engagement performance and customer sentiments Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson faces some disconnection when network providers have issues with smooth connection

LivePerson has escalation in prices, which makes it impossible to budget and maintain the costs Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson give us intelligent chatbots that constantly talk or engage our customers through suitable automation

We get individualized customer experience or feedback, creating a unique response to every client

We magnificently handle routine queries efficiently, even without the use of human intervention

Our customers get support that is superior and informative Review collected by and hosted on G2.com.

Abdel W.

Project Manager

Accounting

Small-Business (50 or fewer emp.)

12/4/2025

"Feature-Rich Platform That Delivers Exceptional Value"

4.5/5

What do you like best about LivePerson?

It is seamless for multi-channels messaging which promotes great engagement since different clients uses different social channels such as live chats and sms.

It has great analytic and insights for customers engagement which helps our company to give customers what they want. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It is features rich hence complex learning curve. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Without this tool we struggled to capture real insights from customers engagement and interactions those ended up missing on important points that would help us improve on our services. This tool however, helps capture all insights from customers interactions on all channels which has promoted high productivity in the company as we offer what our clients needs. Review collected by and hosted on G2.com.

Gomez R.

QC Specialist

Building Materials

Mid-Market (51-1000 emp.)

11/23/2025

"Outstanding Experience, Highly Recommend"

4.5/5

What do you like best about LivePerson?

It has a seamless analytic and reporting capability that helps us monitor our organization in real-time.

I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The customer service support is not very helpful. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/31/2025

"LivePerson: A really game changer in Digital Support"

5/5

What do you like best about LivePerson?

LivePerson is providing us great benefit in terms of it is bringing all customer communication in one place. It has an amazing AI behind it which understands what customer are trying to say and accordingly helps guide the communication in a way that feels natural. It has the another benefit in terms of it's reporting and analytics. With this, you can see what type of questions are being asked most and how the bots are performing. UI of it is very intuitive and easy to use. They have a great customer support. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Liveperson is doing great and i have not say anything dislike about it. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

As far as Liveperson is performing good and we were able to solve many problem by using it. With the help of LivePerson, we were able to setup bots to handle the general and usual stuff like basic questions and order status which were taking a lot of pressure off our team. With the help of it we can respond faster during busy time also. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/29/2025

"Strong Conversational AI Platform for Customer Engagement"

5/5

What do you like best about LivePerson?

Live person makes it really easy to engage with customers across multiple channels like the web chat, SMS, and social platform. The ease of use is solid once the workflow are set up, and the features like AI driven chatbots, conversation analytics, and real time monitoring help reduce response times. I also like how well it integrates with CRM system like Salesforce, which keeps conversations and data in sync. We use it frequently for customer support and the lead generation, and the customer support team at LivePerson is usually responsive when we need help. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The implementation process took longer than expected especially when training AI bots to handle more complex queries. The dashboard can feel a little overwhelming at first for new users, and reporting could be more customizable. Pricing might also be on the higher side for smaller businesses. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Live person has helped us handle higher volume of customer conversations without sacrificing quality. The AI capabilities reduce repetitive queries for our agents, freeing them up to focus on more important cases . Overall it's made customer engagement more efficient and improved both response speed and customer satisfaction. Review collected by and hosted on G2.com.