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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (43.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,688)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLivePerson
Star Rating
(197)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both LivePerson and Fin by Intercom offer strong live chat capabilities, Fin by Intercom excels with a score of 9.5 compared to LivePerson's 8.3, making it a preferred choice for businesses prioritizing real-time customer engagement.
- Reviewers mention that Fin by Intercom's ease of use is rated higher at 8.9 versus LivePerson's 8.4, indicating that users find Fin's interface more intuitive and user-friendly, which is crucial for teams looking to minimize training time.
- G2 users highlight that Fin by Intercom's entry-level price of $0.99 is significantly more accessible than LivePerson's "Contact Us" pricing, making it a more attractive option for small businesses and startups looking to manage costs effectively.
- Users on G2 report that LivePerson shines in customization with a score of 9.0, allowing businesses to tailor the platform extensively to their needs, while Fin by Intercom scores slightly lower at 8.8, indicating a more standardized approach.
- Reviewers mention that Fin by Intercom's proactive engagement features, scoring 9.0, are particularly effective in driving customer interactions, whereas LivePerson's score of 8.5 suggests it may not be as robust in this area.
- Users say that both platforms provide solid support, but Fin by Intercom edges out with a quality of support score of 8.6 compared to LivePerson's 8.4, indicating a slight advantage in responsiveness and helpfulness from support teams.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Fin by Intercom
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.8
2,816
8.6
163
Ease of Use
8.9
2,846
8.4
166
Ease of Setup
8.4
1,456
8.1
94
Ease of Admin
8.6
1,304
8.2
77
Quality of Support
8.6
2,712
8.4
163
Has the product been a good partner in doing business?
8.8
1,301
8.1
79
Product Direction (% positive)
8.8
2,667
5.7
160
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
7.8
31
|
Verified
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Agent Performance Management
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Generative AI
Not enough data
9.3
5
Agentic AI - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
8.1
56
9.0
86
8.2
60
9.0
84
8.3
61
Automation - AI Agents
7.7
61
9.3
5
8.7
63
9.3
5
Feature Not Available
9.3
5
8.1
63
9.0
5
8.7
63
9.0
5
Platform
9.1
81
8.7
57
8.8
82
8.8
25
9.1
83
8.2
58
Autonomy - AI Agents
8.4
64
9.0
5
8.6
64
9.3
5
8.4
63
9.0
5
8.7
66
9.3
5
Generative AI
Feature Not Available
9.0
7
8.8
50
9.0
7
Responses
8.8
596
8.9
14
8.8
586
8.7
15
9.0
586
9.0
17
8.8
556
8.7
14
8.6
478
8.8
11
Platform
9.5
611
9.2
15
8.9
581
9.0
14
8.8
578
8.8
16
8.7
561
8.3
15
8.2
419
8.7
13
8.9
528
9.1
13
8.8
582
8.7
13
Generative AI
Feature Not Available
8.7
10
8.4
140
9.0
10
Conversational Platform
8.7
1058
6.9
19
8.7
837
8.2
19
8.7
858
8.2
16
9.0
779
8.5
19
Support Automation
8.6
859
8.0
18
8.7
901
8.1
19
8.5
518
8.7
20
8.8
809
8.0
20
Generative AI
Feature Not Available
8.3
10
8.4
154
8.7
10
Customer Support
8.6
200
8.8
12
7.4
185
9.0
10
9.0
206
8.8
12
Automation
8.4
205
9.2
11
8.3
206
8.8
12
8.5
197
8.6
12
Artificial Intelligence
8.5
198
8.5
13
8.6
193
8.9
12
8.5
199
8.8
13
Generative AI
Not enough data
9.2
10
Not enough data
9.3
10
Agentic AI - Bot Platforms
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Generative AI
8.3
296
8.5
9
8.3
294
9.1
9
Feature Not Available
8.9
9
Communication
9.2
1441
|
Verified
9.0
35
|
Verified
8.9
1449
|
Verified
8.8
34
|
Verified
8.7
1191
|
Verified
7.7
19
9.1
1356
|
Verified
8.6
27
|
Verified
8.2
595
8.4
15
|
Verified
Internal Use
8.2
1267
|
Verified
7.8
31
|
Verified
8.7
1094
|
Verified
8.3
26
|
Verified
8.2
1043
|
Verified
8.6
22
|
Verified
8.7
1247
|
Verified
8.0
27
|
Verified
8.9
1319
|
Verified
8.8
23
|
Verified
8.6
1287
|
Verified
7.8
29
|
Verified
Generative AI
8.2
94
8.3
5
Self-Service Experience
8.9
652
8.4
17
8.9
651
8.2
10
Feature Not Available
7.8
9
8.2
490
8.3
12
8.4
535
7.9
13
Self-Service Platform
8.7
530
8.1
13
8.7
534
8.3
13
8.4
474
8.5
13
8.6
519
8.5
10
Agentic AI - Customer Self-Service
7.4
46
7.7
5
7.8
45
8.3
5
7.4
46
7.7
5
7.8
47
8.0
5
8.1
50
8.3
5
7.4
47
8.3
5
7.5
46
8.3
5
Generative AI
Feature Not Available
8.3(won by default)
6
Feature Not Available
8.1(won by default)
6
Process
9.3(won by 1.2)
89
8.1
6
9.0(won by 1.1)
86
7.9
8
9.6(won by 1.7)
89
7.9
7
Channels
9.4(won by 1.7)
89
7.7
8
8.8(won by 0.5)
88
8.3
9
9.5(won by 1.2)
91
8.3
7
8.3(won by 0.2)
81
8.1
7
8.8(won by 0.5)
83
8.3
7
Insight
9.1(won by 0.8)
86
8.3
7
9.2(won by 1.3)
87
7.9
8
8.8(won by 0.7)
83
8.1
8
9.3(won by 1.0)
83
8.3
8
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
9.4
8
7.9
165
9.4
8
7.7
164
9.5
10
8.5
163
9.4
8
8.0
159
9.4
8
Customer Interaction Automation - AI Customer Support Agents
7.4
157
9.6
8
7.9
158
9.4
9
7.9
159
9.4
8
8.3
158
9.6
9
Automation
8.1
160
9.7
10
7.9
158
9.5
10
7.2
154
9.4
8
Autonomy
7.5
161
9.4
8
7.7
161
9.6
8
7.2
157
9.6
8
7.6
160
9.6
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LivePerson are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Help Desk
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI SDRs, Conversation Intelligence, Bot Platforms, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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