--- title: LivePerson Reviews meta_title: 'LivePerson Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how LivePerson works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 207 scale: '5' date_modified: '2026-08-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # LivePerson Reviews **Vendor:** LivePerson **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 207 ## About LivePerson LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. ## LivePerson Pros & Cons **What users like:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. (35 reviews) - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. (31 reviews) - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. (28 reviews) - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. (20 reviews) - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. (19 reviews) - Users appreciate the **seamless multi-channel messaging** of LivePerson, enhancing engagement across diverse platforms effectively. (18 reviews) - Customer Satisfaction (17 reviews) - Users value the **seamless integration** of LivePerson, consolidating all communication channels into one efficient platform. (17 reviews) - AI Technology (16 reviews) - Users highlight the **approachable and responsive customer support** of LivePerson, enhancing their overall experience and satisfaction. (16 reviews) **What users dislike:** - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. (21 reviews) - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. (14 reviews) - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. (14 reviews) - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. (11 reviews) - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. (10 reviews) - Difficult Setup (9 reviews) - Users find the **reporting suite inadequate** , being slow and cumbersome, leading to inefficiencies in data extraction. (9 reviews) - Users feel that the **reporting lacks customization** , impacting their ability to analyze data effectively. (9 reviews) - Difficult Learning (8 reviews) - Cost (7 reviews) ## LivePerson Reviews ### 1. Significant workload reduction of our customer service team **Rating:** 5.0/5.0 stars **Reviewed by:** Christophe H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about LivePerson?** E-bot7's solution not only significantly reduces the workload of our customer service team, but also frees our customers from the trouble of having to contact or agents with their requests. The quick responses and the fact that customers often times think that they are talking to a real person is quite impressive. Another great benefit is the very user-friendly interface - so far, we have tried different services and found e-bot7's solution to be the most intuitive one. It is a low code environment so it can be used by our service teams. **What do you dislike about LivePerson?** In the beginning, the solution sometimes incorrectly recognized the customer question / problem, which our customers get mad about. After a while it trains the new requests and optimizes itself. This is really helpful but I guess also the AI that lies underneath the system. **What problems is LivePerson solving and how is that benefiting you?** Our company went through a tremendous growth with a constantly growing customer base, which is why e-bot7's solution provides enormous benefit to us through the ability to handle a vast number of customer requests simultaneousy as well as the reduction of our customer service team's workload. ### 2. No more customer service without AI **Rating:** 4.5/5.0 stars **Reviewed by:** Torben P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about LivePerson?** We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical understanding. We never thought that the chatbot could handle such a high ticket volume, to the benefit of our customers and us agents. **What do you dislike about LivePerson?** We would love to see more performance insights in the analytics section, e.g. if the performance of the chatbot was improved after changes were made in the contextual dialog, since we are trying out a lot regarding the dialogs. E-bot7 is working on this though. **What problems is LivePerson solving and how is that benefiting you?** Primarily, handling large ticket volumes. AI has now become a crucial part of our customer service. ### 3. Great service that significantly reduces our CS team's workload! **Rating:** 5.0/5.0 stars **Reviewed by:** Friedrich H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about LivePerson?** The solution of e-bot7 provides great benefits both for our customers and our agents: -Customers save precious time since they do not need to reach out to our agents anymore, when dealing with repetitive requests -Due to the service's human touch, customers sometimes think they are communicating with a real person -The service reduces the workload of our agents, so that they can focus on more complex requests -Very user-friendly interface (the most easy one we came across so far) **What do you dislike about LivePerson?** There were some issues in the beginning such as the chatbot recognizing customers' issues wrongly. However, e-bot7 was very supportive and helped training the bot which solved the problem. **What problems is LivePerson solving and how is that benefiting you?** Recently, we saw our customer base growing and expect a further increase in the near future. With e-bot7's solution we are able to cope with the rising number of customer requests and, at the same time, provide shorter processing times. ### 4. Focus on your customers like never before **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna F. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about LivePerson?** -Intuitive platform -Easy bot-building -Insightful analyses and reports -3rd party integration (we use Zendesk) -Updates and new features rolled out frequently -Great support from e-bot7 in any matter **What do you dislike about LivePerson?** We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them. **What problems is LivePerson solving and how is that benefiting you?** e-bot7 helps us interacting with our customers around the clock. Human interaction have been decreased by about 80%, allowing our agents to focus on more complex requests. We are quite happy with the results so far. ### 5. Improved customer retention **Rating:** 4.5/5.0 stars **Reviewed by:** Finn L. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about LivePerson?** -Customer Success team being both very supportive and attentive -Quick and easy set-up of the chatbot -Good exchange with additional use cases that are being evaluated -Smooth integration into our system **What do you dislike about LivePerson?** There is currently nothing to complain about. We are happy. **What problems is LivePerson solving and how is that benefiting you?** We finally managed to improve our customer retention: Additional support channel, providing customers with fast responses and support around the clock. ### 6. State-of-the-art AI leveraging customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nele S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about LivePerson?** The user console is very intuitive and real chat data and the bot gets trained automatically without manual effort. It is awesome that everyone in our company can use the console, even colleagues that do not have a tech background, it is so easy. Our use case has been implemented faster than expected with results that we desired. This is the work of the great e-bot7 team! **What do you dislike about LivePerson?** Sometimes, the chatbot's confidence level is comparably low when dealing with synonyms. That's feedback we have provided e-bot7 with, they are currently looking into this issue. **What problems is LivePerson solving and how is that benefiting you?** We realized that a large proportion of our customers demand customer service outside of our office hours. This is solved by e-bot7's chatbot, which provides 24/7 support and is able to answer a large number of requests. Our customers highly appreciate the automation. ### 7. Serving multinational customers with e-bot7's solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jette F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about LivePerson?** We are working with e-bot7 since 09/2018 and I can provide a few insights why we recently extended the contract: 1) Back then, a key reason was that the chatbot was able to serve our Japanese customers 2) A large implementation project was not required as the solution is designed to be implemented easily and quickly, and the console to manage the chatbot is quite intuitive 3) The support we receive from the Customer Success team is amazing. They are working hard to promptly solve any issues we have **What do you dislike about LivePerson?** There is nothing really to say here; we are happy with e-bot7 and the platform, overall. **What problems is LivePerson solving and how is that benefiting you?** The solution enables us to serve our multinational customers 24/7 without deploying additional internal resources. Hence, customers’ waiting time for answers has decreased to mere seconds without adversely affecting support quality. ### 8. A great vendor to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Elif H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about LivePerson?** My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor): -I can assure that e-bot7 always meets / exceeds our expectations -If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away -E-bot7 does also proactively give recommendations for further use cases. **What do you dislike about LivePerson?** There is not much to complain about on our end, the analytics section could be a ltitle more insightful. **What problems is LivePerson solving and how is that benefiting you?** Thanks to e-bot7's solution we were are able to reduce our customer service costs by reducing the staff needed to handle customer service requests through the deployment of an efficient chatbot. Also, customer service requests can be handled at any time. ### 9. 24/7-helping hand **Rating:** 5.0/5.0 stars **Reviewed by:** Katrin W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2020 **What do you like best about LivePerson?** Our chatbot offers another digital communication channel for our customers. The Bot can process simple customer concerns independently. It also helps us with advice on our products. Due to the high level of automation, it is a good support in customer service. The bot's settings are easy to make, although there are many functions. If something does not work or you need any help, a great customer service is available and supports you in troubleshooting. **What do you dislike about LivePerson?** The only thing that comes to mind here is the display of the console on other mobile devices. Here, for example, the answer options are not completely written out. But otherwise there is nothing negative to say about our chatbot. It works great and does exactly what we were interested in doing. **What problems is LivePerson solving and how is that benefiting you?** Our bot handles simple business transactions. It helps us in customer service and provides a 24/7 service offer. ### 10. Flexible and scalable chatbot solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jakob S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about LivePerson?** Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot: -Onboarding process: great and easy. -User experience: smooth and insightful environment, also for non-tech people. -Integrations: wide range of possibilities, works greatly with any internal system that we have. **What do you dislike about LivePerson?** Not every language that we would like the solution to cover is available yet, this can be improved. However, e-bot7 says they are working on covering further languages soon. Also, we expected quicker results, but e-bot7 was really helpful with that by looking into our specific use cases. **What problems is LivePerson solving and how is that benefiting you?** First and foremost, we are reducing the number of contact moments from our CS agents, providing our customers quick answers 24/7. ### 11. Boost your customer service through self-service **Rating:** 4.5/5.0 stars **Reviewed by:** Lina v. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2020 **What do you like best about LivePerson?** There are several things to mention, here are the three most crucial ones for us: -Great collaboration with the Customer Operations team - we can always rely on effective communication, immediate support and decision guidance. -Easy and intuitive bot building platform - no technical knowledge is necessary for our agents. -Quick implementation of the solution in only 3-4 weeks of time. **What do you dislike about LivePerson?** So far, we have had a very positive experience with e-bot7. There is nothing to complain about currently. **What problems is LivePerson solving and how is that benefiting you?** Significant increase of customer satisfaction through self-service options for our customers and automation of customer service requests. ### 12. The best value-add to our customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Louisa W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2020 **What do you like best about LivePerson?** With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products. **What do you dislike about LivePerson?** We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine. **What problems is LivePerson solving and how is that benefiting you?** Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%. ### 13. Elevate customer experience to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Yvonne H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about LivePerson?** There are many things worth mentioning: -Console is straightforward and absolutely understandable for Customer Service Agents (no technical knowledge required). -Chatbot learns by itself (no manual effort required). -Great support from e-bot7 whenever needed (e.g., in case of technical issues). **What do you dislike about LivePerson?** We have experienced an issue with the chatbot sending out inappropriate answers in the very beginning, although the confidence level was set to a high level - but the technical issue has been fixed by e-bot7 instantly. **What problems is LivePerson solving and how is that benefiting you?** Our recent survey has shown that our customers demand digital solutions as well as self-service options for customer service. We are glad that we came across the solution of e-bot7 as the Net Promoter Score increased significantly (24/7 service, zero waiting time, etc.). ### 14. Improved agent and customer experience guaranteed! **Rating:** 5.0/5.0 stars **Reviewed by:** Emilia V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about LivePerson?** With e-bot7's user-friendly interface it is very easy for our agents to create new answers. Multi-channel compatability is provided (e.g. WhatsApp and Facebook Messenger). Besides, the dashboard, especially the included analytics view is of great help to us as our agents's work efficiency is increased through better data insights. Frequent updates are rolled-out, including explanations of the developer(s) as well as examples of best use cases. **What do you dislike about LivePerson?** Initially, we experienced some issues with bugs that made the solution not run well; however, they have been completely solved over time. **What problems is LivePerson solving and how is that benefiting you?** With e-bot7 we improve the customer experience as follows: -24/7 customer service -Significant reduction of waiting and handling time -Proactively determining customers' problems / questions. This, in turn, made us increase our NPS by 22%. ### 15. Chatbot solution that is easy to manage and use **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about LivePerson?** - During the last years that we are working together with e-bot7, the solution has been implemented with many different setups and configurations in our system environment. Using and training the bot is incredibly easy, even for non-tech employees. The support and commitment from e-bot7 is great and they shaped our chatbot journey from the very beginning. **What do you dislike about LivePerson?** - Initially, we had some issues with integrating the solution into our CRM system, but e-bot7 was very supportive and solved the issue quickly. **What problems is LivePerson solving and how is that benefiting you?** - We are now able to offer our customers 24/7 customer service. Furthermore, repetitive questions are now automated so that our agents can focus on more complex tasks. We are continuing to realize benefits soon as we are implementing further chatbots with different languages to also handle international requests. ### 16. The expertise needed to scale your customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about LivePerson?** The implementation of e-bot7's solution ran smoothly. Most valuable for us, however, is the great relationship with e-bot7, especially the Customer Success Team. Through their extensive experience with customers from various industries they have a great expertise that they use to guide our decisions and provide valuable insights to take our customer service to the next level. **What do you dislike about LivePerson?** At the beginning we lacked internal resources to implement the solution as scheduled. We didn't think that the implementation and go-live would happen so quickly. **What problems is LivePerson solving and how is that benefiting you?** -No longer waiting times for our customers anymore due to automation -Great experience for our customers -Convenient tool for our agents which significantly reduces their workload ### 17. Great chatbot tool and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mirijam D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about LivePerson?** I like the usability of the e-bot7 tool with the possiblity to create your own faq or decision trees. Furthermore the human takeover by the tool is very easy. They already have experiences with the genesys integration which would be very helpful for us. Our contact person are reachable at any time and we´re very flexible at our agile project. **What do you dislike about LivePerson?** We used the corona bot of e-bot7 which actually did not have any special effects oder use cases. It was fine, but i was not better than the other corona chatbot I´ve seen. Maybe I expected too much. **What problems is LivePerson solving and how is that benefiting you?** We´ve implemented our first website chatbot which allows us to generate sales and deliver frequently asked questions about that product to our customers. Our benefit is to sell our product and answer faq automatically - without the help of our service employees. They can spend their time by dealing with more complex business issues. ### 18. With E-Bot7 everyone can have a bot - and it's a fun experience too **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica G. | Head of Localization, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about LivePerson?** easy setup, nice integrations, continuous improvement of the platform, nice contacts, great insight into usage, help with troubleshooting, pretty soon the bot is functional, relies on quality data and structure of content You start to be really happy about every user question the bot answers alone. **What do you dislike about LivePerson?** learning mechanisms remain a bit intransparent, which leads to mistakes in training, interface needs some work (but is getting it), having multiple bots is tricky to maintain when content changes or needs to be adapted. Overall platform is a bit slow but the bot itself is fast. **Recommendations to others considering LivePerson:** Depending on complexity of content, frequency of content changes, and overall improvement process or finding potential optimizations I recommend 1 person to oversee implementation and structure (can be done part time) Don't leave the bot alone, give him a customer care agent to check him and improve the text when users don't understand them. Frequently check the product yourself with typical problems your customers have and see if he handles them well. Try to collect feedback on other channels than the bot and also measure bot performance to see how it saves you time and work. Improve constantly, the bot will not work without you adding new knowledge from product changes. ( bonus of constant monitoring is that you learn fast what your users need and where to help them best. **What problems is LivePerson solving and how is that benefiting you?** We use it as a customer care bot, so customers are guided to provide all details about their problems which saves endless threads of back and forth for our support agents. You as creator are responsible for structuring the bot knowledge to keep in mind what the bot can or cannot do, so you need to know what use cases the bot should be able to handle and how to do them. Have a vision about the language the bot speaks (brand voice) and allow the customer to freely engage with the bot. We use it to give information, to show tutorials, to give tipps&tricks about our product and to collect all information about specific user problems in a way that checks if all information necessary to solve the customer problem is present before bundling the information and sending it off to the Customer Care Team to solve. By providing structure to these type of tickets, the average handling time decreased significantly. Overall it also reduced the amount of tickets in total because the bot can solve inquiries without any human interaction too. A real timesaver and it also forces you to keep your knowledge structured. Depending on complexity of content, frequency of content changes, and overall improvement process or finding potential optimizations I recommend 1 person to oversee implementation and structure (can be done part time) ### 19. The reason for satisfied customers **Rating:** 4.5/5.0 stars **Reviewed by:** Mia J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about LivePerson?** The solution of e-bot7 was easy to implement (it only took us a few days) and the console is very intuitive thanks to the simple yet helpful features. We quickly realized that this is of great value for both our customers and agents. **What do you dislike about LivePerson?** We've only been on board for a few months and haven't encountered any problems yet. All good so far! **What problems is LivePerson solving and how is that benefiting you?** With e-bot7 we can offer 24/7 service for our customers. Although we have only been with e-bot7 for a short time, we already see a tendency for our customer base to grow and for existing customers to stay with us. ### 20. Efficient complement of human agents **Rating:** 4.5/5.0 stars **Reviewed by:** Elena M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about LivePerson?** -Very intuitive and easy to understand console. -Solution works perfectly with our customer service platform. -Available in different languages (great benefit for our multinational customers). -Chatbot learns automatically and does not need to be trained manually by our agents. All in all, very efficient solution that greatly reduces the workload of our human agents! **What do you dislike about LivePerson?** -Service was interrupted sometimes in the beginning so the console was not available, but fixed by e-bot7 instantly. **What problems is LivePerson solving and how is that benefiting you?** -Great increase in efficiency as a great amount of requests can be handled simultaneously. -Improved agent experience due to intuitive console as well as focus on more complex requests. -Improved customer customer experience due to instant support. ### 21. The AI chatbot to choose **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about LivePerson?** The cooperation with e-bot7 has been running smoothly and has been marked by success so far. They follow a customer-centric approach, which makes us feel we are always put first. The outcomes of the use cases do currently exceed our expectations and we are looking forward to the next months to jointly scale our customer service operations. **What do you dislike about LivePerson?** Bugs occur once in a while, but are directly removed by e-bot7. Otherwise, there is nothing to note. **What problems is LivePerson solving and how is that benefiting you?** Significant decrease of customers' waiting time to have their requests solved (this was one of the main reasons to work with e-bot7 as we received customer complaints in this context). ### 22. Intuitive technology making customer requests' handling easy **Rating:** 4.5/5.0 stars **Reviewed by:** Arnaud R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about LivePerson?** After having tried different chatbots, we can tell that ebot7's solution is the one we like best: The interface is very intuitive as well as efficient; for instance, changing functionalities of the chatbot is simple and does not require technical knowledge. The e-bot7 team was super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onbarding and implementation of the solution. **What do you dislike about LivePerson?** There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. This was the feedback we provided e-bot7 with and they constantly worked on improving that section, which we are totally fine with now. **What problems is LivePerson solving and how is that benefiting you?** With e-bot7's solution our customer service agents do not have to deal with easier and repetitive customer requests anymore and, hence, can focus on more complex requests right away. Our recent customer survey revealed that this is highly appreciated by our customers as they do not experience long waiting times anymore, resulting in an overall increase of customer satisfaction. As our international customer base continues to grow, we are looking to implement another bot. ### 23. Simplest AI solution yet discovered **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about LivePerson?** How is it possible that an AI solution is so simple and intuitive? Go check out e-bot7 and convince yourself! Our agents love working with the solution, it is so easy to handle, and the solution is used by the majority of our customers. **What do you dislike about LivePerson?** Process of exporting conversational data was faulty. Other than that, we did not experience other issues so far. **What problems is LivePerson solving and how is that benefiting you?** Our customers are now able to receive virtual support instantly, and whenever they want. Most of the marketplace customer requests are repetitive so our agents do not have to repeat answers over and over again; instead, they can concentrate on more complex tasks. ### 24. Chatbot solution that is easy to manage and use **Rating:** 5.0/5.0 stars **Reviewed by:** Harald H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about LivePerson?** I have been working with e-bot7 and their chatbot solution since 2017. The solution has helped automating our customer service very efficiently at the pleasure of our customers. Also, the solution is really easy to implement. Their customer support is great - they are solving issues that arise on our end as soon as possible! **What do you dislike about LivePerson?** Our first use case did not show results as quick as desired, but e-bot7 helped out by taking a deeper look into it and trying to make it work. **What problems is LivePerson solving and how is that benefiting you?** E-bot7's solution enables us to automate ~80% of our customer service requests so that our agents are able to focus on more complex issues right away which is highly appreciated by our customers. ### 25. Great user experience and happy customers **Rating:** 5.0/5.0 stars **Reviewed by:** Julia F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about LivePerson?** The following we like most about the e-bot7 chatbot: -User experience with the dashboard is great, incl. tools to both receive insights about conversations and create content for replies -Customer Success team is super helpful and always available, they strive to get the use cases implemented asap -Seamless integration to our Customer Service platform **What do you dislike about LivePerson?** Some processes require a little too much manual work, e.g., reporting the performance of the chatbot. **What problems is LivePerson solving and how is that benefiting you?** The e-bot7 chatbot significantly reduces the workload of our customer service agents which turns out to be beneficial for both our agents and our customers since they receive support instantly. ### 26. Customer Service Automation & Lead Qualification / Works very Well **Rating:** 4.5/5.0 stars **Reviewed by:** Achim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about LivePerson?** We have been using the e-bot7 solution for over 1 year now. The following points are very nice: - Easy to use interface and set-up - Very good understanding of the user intents - Ability to create multiple chatbots inside one organisation - Easy set up of complex automation dialogues - Integrated into various different channels Apart from the points above I really liked the following: - Quick and efficient support from the e-bot7 customer success team - Quick onboarding due to the Low-Code / No-Code environment **What do you dislike about LivePerson?** At first our user's needed to get used to the automation solution. The e-bot7 team explained to us how the solution can be branded to increase the user adoption. It was interesting to see the increase in NPS after the adjustment. **What problems is LivePerson solving and how is that benefiting you?** We are solving the following problems: - Automating Customer Support Inquiries - Offering 24/7 Service (before it was 12 hours) - Helping customers getting an answer quickly - Supporting the Customer Service team to get less requests ### 27. Smart software to automate your contact center! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2020 **What do you like best about LivePerson?** In general, e-bot7’s software is a great way to improve your contact center in customer service. Its intuitive use even allows non-coders to leverage the advantages of an AI-driven solution and hence can be seen as a great first initiative into this field for your business. With the help of the console, we easily and quickly set-up our first bots and trained them with the input by our customers. Afterwards, we use the possibility of iterating our bot logics and profited from the support of e-bot7’s helpful customer service. In our experience, ebot7 not only helped with solving the issues we addressed but they even come up with new ideas and advice for improvement proactively. Hereby worth a mention is also e-bot7’s helpcenter with handbooks and tutorials to help yourself in the first place. All in all, e-bot7 tries to establish a long-term and mutual partnership with your company instead of only focusing on quick future SaaS revenues. **What do you dislike about LivePerson?** The outcome of e-bot7’s chatbot solution was very dependent on our own set-up knowledge base as well as the willingness of our contact center agents to improve the automation of the bots. Especially in the beginning, we therefore had some downsides in our solution until every party involved grooved in and aligned with each other. Furthermore, we had a couple of long waiting periods for our customized technical extensions for our individual solution. **What problems is LivePerson solving and how is that benefiting you?** Here are just some figures we realized: - Opening of the channel Chat next to telephony & e-mail - 70% automation of all messages - 25-60% of all requests now come through the chat channel ### 28. Powerful solution to automate customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Tom K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about LivePerson?** e-bot7's solution exceeds our expectations. We do especially like the dashboard that provides insights on analytics, as well as the dialogue editor which is extremely easy to handle. In general, the AI is very simple and powerful. Absolutely recommend! **What do you dislike about LivePerson?** There is not really anything to mention. Some smaller issues have been solved by e-bot7 straight away. We were with a different vendor before; e-bot7 stands out. **What problems is LivePerson solving and how is that benefiting you?** Through automation, the solution eases our customer service agents' workload. Customers get instant support or are directed to the right place. Both customers and agents highly appreciate the solution. ### 29. Good product and easy to setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about LivePerson?** Its easy to setup and create your question and answers. The contextual dialogues are also great to take customers through a proccess of questions to get the correct answer. **What do you dislike about LivePerson?** The resporting on customer questions isn't as comprehensive as we would like. **What problems is LivePerson solving and how is that benefiting you?** We can fulfil customer questions out of hours. ### 30. Very efficient Chatbot solution **Rating:** 5.0/5.0 stars **Reviewed by:** Johannes v. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2020 **What do you like best about LivePerson?** The solution is easy to implement and really helps to automate our support requests. After a short period of time we were able to automate more than 67% of our incoming first level support requests. Furthermore, the Contextual Dialog Editor helps us to automate parcel tracking. This is very convenient, especially during Corona Times as we have seen an increase in requests from our customers. I can only recommend this solution. The team is also very friendly and always there for us if we have any requests. **What do you dislike about LivePerson?** The whole AI topic was quite new to us so we had to train our employees a little bit. I guess this is the case for all solutions. With its customer success team e-bot7 really helped us to get up to speed so this was really amazing. They have also just recently released a help-center which helps us to find answers quickly. We love giving pro-active feedback so the team can improve. **Recommendations to others considering LivePerson:** Go get the solution **What problems is LivePerson solving and how is that benefiting you?** We automate first level support requests and parcel tracking. This helps us to save costs and even more importantly time in our customer service. The hybrid Agent+Ai® also helps our agents to focus on the stuff that matters as they have a reduced AHT. ### 31. Great vendor to work with and a 60% reduction in customer waiting times! **Rating:** 5.0/5.0 stars **Reviewed by:** Simone J. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about LivePerson?** E-bot7 is the most engaged and supportive vendor we have worked with so far. We launched our chatbot within an incredibly short time period of 14 days, thanks to their plug-and-play solution; during that time, they greatly supported us to ensure that we can hit our launch date and also shared best practices on every step with us. Furthermore, e-bot7's back end is very intuitive and what excites us even more is that we are now able to route conversations to different support channels based on eligibility. **What do you dislike about LivePerson?** We have experienced various issues with our WhatsApp integration, but e-bot7 was super supportive and focused on resolving the issues as soon as possible. **What problems is LivePerson solving and how is that benefiting you?** Through e-bot7's chatbot solution we are able to both significantly reduce our live chat volumes and reduce customer waiting times by 60%. ### 32. Great Automation Software **Rating:** 4.5/5.0 stars **Reviewed by:** Hannes F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about LivePerson?** - Fast and easy to implement - Great UX and UI for our Support Agents - Algorithms understand the intents well - Agent+AI hybrid mode enables training during the operational use - Can be integrated into various channels **What do you dislike about LivePerson?** - We had one incident wehere we waited 26 hours for a reply. I know that this is not part of our pricing plan but would have been nice. After telling the team, they increased their responsiveness. **What problems is LivePerson solving and how is that benefiting you?** - Automating Customer Service Inquiries on our Website and in WhatsApp - Augmenting Agents through the AI - Helping customers to get answers quickly ### 33. Handy chatbot tool with competent and friendly support **Rating:** 4.5/5.0 stars **Reviewed by:** Florian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about LivePerson?** The possibility it gives us to manage simple and repetitive customer requests. Very good and friendly support. Easy to customize the look and feel. **What do you dislike about LivePerson?** The contextual dialog interface is tedious when creating or editing. Problems with alerts for new messages not showing up or not long enough depending on the browser. **What problems is LivePerson solving and how is that benefiting you?** Manage simple and repetitive customer requests. Accompany customers through their purchasing process by asking them questions about their situation and needs and sending them a link to the corresponding product. ### 34. Powerful AI for customer service automation **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about LivePerson?** AI behind the platform of e-bot7 is powerful. Platform is quite intuitive and therefore quick to understand and easy to operate. Besides, use cases are very successful on our end so far and the support we receive from the e-bot7 team is great as they do really care and strive to lift our customer service to the next level. **What do you dislike about LivePerson?** There is nothing to point out here. We are happy with the solution so far, since our use cases turned out to be successful. **What problems is LivePerson solving and how is that benefiting you?** e-bot7's AI lifts our customer service to the next level by solving repetitive requests and, therewith, freeing up our agents' time to focus on the most complex requests. ### 35. Great chatbot solution, which is easy and flexible to handle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about LivePerson?** With e-bot7 we offer our customers a further way to communicate with us. The tool is easy to handle for the agents and it was really simple to implement it on our homepage. The reporting shows many details and we learn a lot about our clients. The team of e-bot7 is very friendly, answers fast on our questions and has creative solutions and new ideas. We like, that they show us new usecases and services proactive. **What do you dislike about LivePerson?** We have a regularly call with our customer manager, where we talk about our painpoints or ideas. They always find a way to solve or manage them. And that in a really short time. So there is nothing we dislike. **Recommendations to others considering LivePerson:** It's a startup which has the potential to become a big company. Be part of it! **What problems is LivePerson solving and how is that benefiting you?** The chatbot is integrated on our homepage and helps the customers 24/7 with their concerns. During the business times we have also some agents who answer when the bot doesn't know further. It helps us to reduce the number of calls and promotes our selfservice-offers. ### 36. Legacy product and customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Jarl Gustaf J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about LivePerson?** Simple implementation and intuitive user interface. You don't need to be a genius to get started. **What do you dislike about LivePerson?** Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy UX. Their location services placed colleagues in the wrong country. Their analytics did not match several other products we have connected to our website. These issues raised serious questions about the product, questions which were never answered by the company. A planned 1.5 month trial was cancelled after 1.5 weeks due to overwhelming evidence that LiveEngage is not a company that one should partner with. **What problems is LivePerson solving and how is that benefiting you?** No problems were solved with LiveEngage. No benefits were gained from LivePerson. ### 37. Improves Customer Experience and Agent Satisfaction! **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about LivePerson?** Very friendly and easy-to-use user interface for building bots. Great integrations with major CRM and ticket systems like Zendesk or Salesforce. Very cool hybrid features so that agents can jump in again at any time. Cool statistics for extremely valuable insights. **What do you dislike about LivePerson?** During the project we got shifted to another customer success manager which was fine for us but staying with the one we started would have been better. **What problems is LivePerson solving and how is that benefiting you?** -24/7 -Reduced Waiting time -Support in their own language -Proactive determining their problem/question -Reduced total handling time ### 38. Very efficient Agent+AI support for our Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Janine K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about LivePerson?** The implementation was very quick. Even though we did not have a lot of data to train the system with we were able to pick up speed in the first week because of the hybrid training. Now we have a lot of automation. Especially in our industry this is really helfpul. **What do you dislike about LivePerson?** All very positive! There were 2 features which I asked the team about. The CS was very helpful and said that these are on the roadmap. Nice to see everyone thinking from the customer’s point of view here! **What problems is LivePerson solving and how is that benefiting you?** Customer Service Inquiries 24/7 ### 39. TechnologieScout likely eBot7 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about LivePerson?** eBot7 combines complexity with simple and very fast operation, the program interface is very user friendly. The possibilities of artificial intelligence allow many functions in Chatbot. **What do you dislike about LivePerson?** We would like to see more active voice support. **Recommendations to others considering LivePerson:** Simply test and play through the many possibilities in one test it is worth it **What problems is LivePerson solving and how is that benefiting you?** With the eBot7 solution we manage to be there for our customers 24 hours a day. We can win new customers and provide information very quickly. It is possible to be very creative with our customers and to develop and improve the system continuously through AI. ### 40. An absolute must have **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Co-Founder & CMO, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about LivePerson?** Easy integration, great onboarding, and well thought out product with an ideal product market fit relating to customer service and automated digital chat bots. This may be hands down the standard when it comes to perfecting one’s customer/client communication there is. **What do you dislike about LivePerson?** Not really disliking anything, everything I had struggled with in the beginning my account managers were quick to reach out and to sort it out. 👍🏻 **Recommendations to others considering LivePerson:** Reach out to the team, I‘ve had amazing insights provided to me before I made the decision to go with e-bot7. A highly dedicated and communicative team! **What problems is LivePerson solving and how is that benefiting you?** Automated customer success and leadgen on website. ### 41. Start now and automize your daily customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Wanja A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about LivePerson?** With Plug & Play you can start directly and don't need any coding skills **What do you dislike about LivePerson?** The knowledge base is very intensive to fill **Recommendations to others considering LivePerson:** -Super fast integration (Plug & Play) -automizes the most frequently questions straight -very nice support from team -24/7 services to the customer **What problems is LivePerson solving and how is that benefiting you?** It's great to have 24/7 support and the dashboard is quite clear. ### 42. Nice user friendly Chatbot Plattform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about LivePerson?** easy to use. my business people are very happy with the ease of use **What do you dislike about LivePerson?** some more options, in first place for exporting complex workflows **Recommendations to others considering LivePerson:** easy to use, quick results for prototyping, perfect for FAQ Bots, bit unsatisfying in case you need complex solutions or different algorithm approaches **What problems is LivePerson solving and how is that benefiting you?** internal chatbot communication ### 43. Nice tool to boost your customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about LivePerson?** Flexibility on how you can setup the system Mixture of AI and live chat support Easiness of setting up a bot **What do you dislike about LivePerson?** There is not a lot that I dislike. They are working hard on improving the tool. Sometimes it's hard to understand what's the "magic" behind AI **Recommendations to others considering LivePerson:** As always - have GDPR in mind! **What problems is LivePerson solving and how is that benefiting you?** Improved customer satisfaction. People like to answer questions like forms in a contextual format rather than in a form. ### 44. Great platform & service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ursula P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about LivePerson?** The platform is easy to use & integrate. e-bot7 has a great team that provides quick & helpful support, if you need it. Integration was quick, our Chatbot is now one of our busiest colleagues. **What do you dislike about LivePerson?** Absolutely nothing, everything is great. **What problems is LivePerson solving and how is that benefiting you?** With the Chatbot we can now quickly & adequately adress most customer inquiries online 24/7. ### 45. Best Customer Service Assistant Tool I’ve worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Director, Programs & Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about LivePerson?** E-bot7 is truly language agnostic. We can use the tool for customer service operations in both English and German. **What do you dislike about LivePerson?** Our partners very quickly got into the tricky situation that their customer service agents have less work to do. Tough decisions needed to be made. **What problems is LivePerson solving and how is that benefiting you?** We’ve implemented a leaner customer service process with our e-bot7. We are able reduce the time to resolution dramatically and increase accuracy. ### 46. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about LivePerson?** Guys at e-bot7 are very solution orientated. No matter what issue we had, we always got their support immediately. Very nice people and good to work with. Higly recommandable. **What do you dislike about LivePerson?** nothing to say so far. can't remember one situation where anything was not alright. **What problems is LivePerson solving and how is that benefiting you?** The solution from e-bot7 helped us, to lower our staff effort to answer customer requests which repeatedly got in on the same topics. we also innovated the work on our incoming customer channels. ### 47. Life-changing tool for our Customer Service! Great product, cool features and amazing AI capability **Rating:** 5.0/5.0 stars **Reviewed by:** Jan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about LivePerson?** Everything is very clean, intuitive and fresh to look at, and organized in a way where I can find it myself. Also the AI capabilities helped me a lot in answering to customers. **What do you dislike about LivePerson?** We've had a really positive use of e-bot7 so far. Nothing we can complain about. **What problems is LivePerson solving and how is that benefiting you?** Reduce Customer Support Requests, Drive up Automation and increase Chat response rate. In all areas we have seen significant improvements. ### 48. Excellent Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about LivePerson?** Innovative, fast, long term excellence, excellent customer support. **What do you dislike about LivePerson?** I think the software is easy to use and easy to set up **Recommendations to others considering LivePerson:** Use it. It s so easy and makes your daily work load so much better. **What problems is LivePerson solving and how is that benefiting you?** I implemented a chat bot for FAQs ### 49. Really added value software regarding to improve its customer support efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Julian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about LivePerson?** efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes **What do you dislike about LivePerson?** Some features are missing, but I guess that they will implement those in the future **What problems is LivePerson solving and how is that benefiting you?** Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates ### 50. Implementation and onboarding **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about LivePerson?** It is a good platform and if implemented correctly it could have been great for us. **What do you dislike about LivePerson?** The implementation process was from the start. The Implementation manager would not attend meetings or would be late, we did not launch on time and the functionality when launched sub-par. **Recommendations to others considering LivePerson:** Unless you have used LiveEngage in the past, I would not recommend to new users. There are much simpler, cost-efficient options out there. **What problems is LivePerson solving and how is that benefiting you?** We were trying to answer FAQs that and promote events during our season. Liveperson had great benefits to solve our business needs ## LivePerson Discussions - [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) - 2 comments, 1 upvote - [View LivePerson pricing details and edition comparison](https://www.g2.com/products/liveperson/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A01%3A32+-0500&secure%5Bsession_id%5D=f8f7dffb-6b4a-4116-ba6a-b04a729d1210&secure%5Btoken%5D=a74cd354f3de9255f94e9a7dc8189cb71dbff058d2b6efee2fbc053545aa7582&format=llm_user) ## LivePerson Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [LiveWorld Facebook Messenger Software](https://www.g2.com/products/liveworld-facebook-messenger-software/reviews) - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WhatsApp Chat Button Generator - WhatsApp Widget](https://www.g2.com/products/whatsapp-chat-button-generator-whatsapp-widget/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## LivePerson Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Sentiment Analysis** - Sentiment Analysis **Security & Compliance** - Security & Compliance **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Personalized Outreach** - Personalized Outreach **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Integration into Third Party Applications** - Integration into Third Party Applications **Interaction Tracking** - Interaction Tracking **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Dynamic Modeling** - Dynamic Modeling **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Agent Customization** - Agent Customization **Omnichannel Outreach** - Omnichannel Outreach **Follow-Up Scheduling** - Follow-Up Scheduling **Lead Generation** - Lead Generation **Inquiry Routing** - Inquiry Routing **Multi-Channel Campaigns** - Multi-Channel Campaigns **Independent Decision Making** - Independent Decision Making **Outreach Performance Analytics** - Outreach Performance Analytics **Customer Interaction Automation** - Customer Interaction Automation **Problem Solving** - Problem Solving **Task Automation** - Task Automation **Prospect Prioritization** - Prospect Prioritization **Real-time Conversations** - Real-time Conversations **Sales Follow-Up** - Sales Follow-Up **Data Enrichment** - Data Enrichment **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Lead Qualification** - Lead Qualification **Sales Automation** - Sales Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LivePerson Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)