LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/16/2026

"Strong conversational platform, but needs effort to run well"

3.5/5

What do you like best about LivePerson?

Great for managing customer conversations at scale, with solid automation and routing capabilities. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Setup and ongoing optimisation can be complex; reporting and tooling feel less intuitive than expected. Review collected by and hosted on G2.com.

Elena K.

Prompt Engineer

Mid-Market (51-1000 emp.)

4/11/2025

Guest users or non-business users of the software, not included in G2 scores.

"Reliable and Intelligent Customer Engagement Platform"

5/5

What do you like best about LivePerson?

LivePerson’s AI-powered chat and messaging capabilities are highly intuitive and customizable. It allows seamless integration with existing systems and helps automate customer interactions without losing the personal touch. The analytics and reporting tools are also robust, providing valuable insights into customer behavior and agent performance. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The user interface can feel a bit outdated in some areas, and the learning curve is steep for new users. Occasionally, there are delays in support response time, especially during peak hours. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson helps streamline and automate customer communication across multiple channels, reducing the need for manual support and speeding up response times. It has significantly improved customer satisfaction by enabling real-time engagement and proactive messaging. The platform's AI and automation tools reduce operational costs and free up agents to handle more complex inquiries, resulting in better service and improved conversion rates. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Small-Business (50 or fewer emp.)

5/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"My review"

2.5/5

What do you like best about LivePerson?

One of the best things about LivePerson is how easy it is to get up and running. The platform is pretty intuitive, even for folks who aren’t super tech-savvy. A lot of users mention how simple the setup process is and how quickly their teams can start having real conversations with customers. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

One common frustration is that the backend interface can feel a bit clunky or outdated in places. While the front-end chat experience is smooth for customers, some users say the agent and admin dashboards could be more modern and user-friendly. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson helps solve the problem of slow, disconnected customer service by giving businesses a way to talk to customers in real-time, through the channels they actually use — like SMS, WhatsApp, or web chat. Instead of waiting on hold or dealing with email back-and-forth, customers can just message, and agents (or bots) respond quickly.

It also helps reduce the pressure on live agents by using AI to handle common questions. That means our team can focus on the more complex, high-touch interactions — which not only improves response times but also boosts agent satisfaction because they're not stuck answering the same basic questions over and over. Review collected by and hosted on G2.com.

Verified User in Music

Enterprise (> 1000 emp.)

Originally submitted 8/6/2025

"The most effective tool I have utilized."

5/5

What do you like best about LivePerson?

The most beneficial aspect of LivePerson is the availability of canned responses and templates from the Knowledge Base. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I have not identified any features of LivePerson that are unhelpful. Based on my experience, each feature of the tool serves a purpose that supports our daily tasks. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good but pricy"

3.5/5

What do you like best about LivePerson?

- I like AI bots that can handle easy customer interactions, while difficult cases can be solved by specialists and not wasting their time on simple matters.

- Analytics are pretty good, but it takes time to get used to and learn how to work with them. Not sure if it is a pro or con in this case.

- UI is very intuitive, which is a big plus.

- Integrations are pretty powerful, but take time to set up and need a specialist(trained employee) to maintain after. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

- It is a difficult and complex product, so you will need to train a person or two to navigate it. Set up requires time and a lot of effort(and money)

- pricy for a small business Review collected by and hosted on G2.com.

SM B.

CHAT SUPPORT for SPOTIFY

Mid-Market (51-1000 emp.)

1/21/2025

"Amazing user interface"

5/5

What do you like best about LivePerson?

Best thing I can commend LP is the option to toggle the light and dark mode which is really helpful to us who have issues with our vision. Also the way all details are categorized in each chat and the auto save of notes for customer supports! Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I think it's because it's restricted by our admin but I think it's actually best to have an option to edit your profile info. Like adding a profile icon or so. Review collected by and hosted on G2.com.

Shivesh R.

Graduate Trainee

Mid-Market (51-1000 emp.)

7/25/2025

Guest users or non-business users of the software, not included in G2 scores.

"Getting coustomer doubt cleared by Chatbot"

5/5

What do you like best about LivePerson?

I implemented it easily and the scailablity. The robustness to implementation. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It should be more easier to implement and it should be more multiplatform implementation. Review collected by and hosted on G2.com.

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

8/7/2025

Guest users or non-business users of the software, not included in G2 scores.

"Completely transformed customer engagement and experience"

4/5

What do you like best about LivePerson?

Omnichannel integration is brilliant, and the copilot is helpful when responding to clients, and to provides real-time support. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

A big learning curve and is complex to set up and personalise. Constant training is necessary for more nuanced and complex conversations. Review collected by and hosted on G2.com.