Link copied to clipboard # LiveChat vs LivePerson Comparison - What are their main differences? Share [ Export ](/compare/livechat/liveperson/export.csv) LiveChatLivePerson[+ Add Product](#) Pricing **LiveChat** Free Trial **$19.00** 100 Visitors Per Month · Starter **LivePerson** **Contact Us** · Bronze **Pricing Insights** from reviews Time to Implement **LiveChat** 1 monthFaster Based on 37 responses **LivePerson** 2 months Based on 5 responses Return on Investment **LiveChat** 9 months10 months sooner Based on 30 responses **LivePerson** 19 months Based on 5 responses Perceived Cost **LiveChat** $$$$$ **LivePerson** $$$$$ Average Discount **LiveChat** 8%2% more **LivePerson** 6% ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **LiveChat** [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[ Features (20) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[ Chatbot Issues (6) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) **LivePerson** [ Features (35) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1820431&qs=pros-and-cons#reviews)[ Ease of Use (31) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819474&qs=pros-and-cons#reviews)[ Learning Curve (21) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819298&qs=pros-and-cons#reviews)[ Complexity (14) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819785&qs=pros-and-cons#reviews) Integrations **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image") ChatBot ](https://www.g2.com/products/chatbot/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) **LivePerson** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/microsoft-microsoft-dynamics-365-customer-voice.jpeg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89eea5138683887c3aa4aa79fcf1a179/whatsapp-business-platform.png "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ View all ](https://www.g2.com/products/liveperson/integrations) Screenshots **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) **LivePerson** ![LivePerson screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1303519/1.png) **Ratings** from reviews Meets Requirements **LiveChat** 9.1 9.1711 **LivePerson** 8.5 8.5167 Ease of Use **LiveChat** 9.3 9.3710 **LivePerson** 8.4 8.4169 Ease of Setup **LiveChat** 9.0 9.0290 **LivePerson** 8.0 8.095 Ease of Admin **LiveChat** 9.1 9.1280 **LivePerson** 8.1 8.179 Quality of Support **LiveChat** 9.1 9.1659 **LivePerson** 8.3 8.3165 Has the product been a good partner in doing business? **LiveChat** 9.1 9.1272 **LivePerson** 8.0 8.081 Product Direction (% positive) **LiveChat** 8.3 8.3702 **LivePerson** 5.6 5.6163 **Features** ratings from reviews Customer Self-Service 8.3 8 8.1 21 Live Chat 8.5 409 8.1 45 AI Customer Support Agents Not enough data 9.2 23 AI Agents For Business Operations Not enough data 8.4 70 Bot Platforms Not enough data 9.1 13 Conversational Support Not enough data 8.2 26 Customer Service Automation Not enough data 8.7 19 Social Customer Service Not enough data 7.8 13 Chatbots Not enough data 8.7 26 Help Desk 8.8 440 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 18.0% Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 18.0% Small-Business(50 or fewer emp.) 20.0% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 36.7% Small-Business(50 or fewer emp.) 20.0% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 36.7% **Reviewers' Industry** [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.8% Information Technology and Services 8.6% Retail 6.3% Financial Services 3.9% Internet 3.7% Other 68.7% [![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")](https://www.g2.com/products/liveperson/reviews) LivePerson Internet 14.9% Retail 14.4% Telecommunications 7.7% Information Technology and Services 5.5% Computer Software 4.4% Other 53.0% FAQs ## LiveChat vs LivePerson FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between LiveChat vs LivePerson? LiveChat stands out for its higher reviewer satisfaction in setup and support, while LivePerson is noted for its advanced AI and omnichannel capabilities. | | [LiveChat](https://www.g2.com/products/livechat/reviews) | [LivePerson](https://www.g2.com/products/liveperson/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (810 reviews) | 4.3/5 (207 reviews) | | Ease of Setup score | 9.0 | 8.0 | | Quality of Support score | 9.1 | 8.3 | | Top Reviewer-Cited Strength | Ease of Use (24 all-time mentions) | Features (35 all-time mentions) | ### How do the pricing models of LiveChat and LivePerson compare? LiveChat is rated higher for value satisfaction compared to LivePerson, according to reviewer scores. - **LiveChat:** Reviewers frequently mention that LiveChat's advanced features can feel expensive for smaller teams, but many still find the value justified by its ease of use and feature set. - **LivePerson:** Reviewers note that LivePerson is costly, especially for small companies, and advanced features often require more expensive plans. - **Switching reasons:** Several reviewers cite cost and the need for more accessible advanced features as reasons for considering alternatives to both products. ### What are the best alternatives to LiveChat and LivePerson? The top 3 alternatives to LiveChat and LivePerson are Fin, Zendesk for Customer Service, and Tidio. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | — | Advanced features can be expensive for smaller teams | Ease of Use (24 all-time mentions) | | [LivePerson](https://www.g2.com/products/liveperson/reviews) | 4.3/5 (207 reviews) | — | Costly for small companies, advanced features require higher plans | Features (35 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI capabilities | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | — | Omnichannel support and scalability | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | Ease of use and quick setup | ### Which Live Chat features should I prioritize when comparing LiveChat and LivePerson? Buyers should prioritize AI capabilities, ease of setup, integrations, automation, and omnichannel support when comparing LiveChat and LivePerson. - **AI capabilities:** LivePerson has 20 all-time mentions for Artificial Intelligence, while LiveChat's AI features are frequently praised in recent reviews. - **Ease of setup:** LiveChat scores 9.0 and LivePerson 8.0 for Ease of Setup. - **Integrations:** LiveChat has 13 all-time mentions for integrations, LivePerson has 17. - **Automation:** LiveChat has 10 all-time mentions for automation, LivePerson has 15. - **Omnichannel support:** LivePerson is frequently cited for omnichannel engagement and messaging automation in recent reviews. ### What are the pros and cons of LiveChat vs LivePerson? LiveChat's headline strength is ease of use, while LivePerson excels in advanced AI and omnichannel features. - **LiveChat strengths:** Ease of Use (24 all-time mentions), Easy Setup (14), Integrations (13), Automation (10), Intuitive UI (12), Customer Support (11). - **LiveChat trade-offs:** Advanced features can be expensive for smaller teams, some reviewers cite chatbot issues (6 all-time mentions), and limited reporting/customization in deeper analytics. - **LivePerson strengths:** Features (35 all-time mentions), Artificial Intelligence (20), Omnichannel Engagement, Automation (15), Customer Engagement (18), Integrations (17). - **LivePerson trade-offs:** Steep learning curve (14 all-time mentions), complexity (14), higher cost for advanced features, and some reviewers note less intuitive setup and reporting. ### Is LiveChat or LivePerson better for small businesses? LiveChat is the better fit for small businesses based on reviewer sentiment and ease of use. - **LiveChat:** Reviewers from small businesses consistently highlight its easy setup, intuitive interface, and strong support, though some mention higher costs for advanced features. - **LivePerson:** Small business reviewers note the platform's advanced features but frequently cite complexity and higher costs as barriers for smaller teams. ### Which Live Chat platform has better integrations? LiveChat is favored for integrations, with more reviewer-cited integration mentions and broader third-party tool support. - **LiveChat:** Facebook (25 all-time mentions), ChatBot (24), and frequent mentions of CRM and analytics integrations in recent reviews. - **LivePerson:** Facebook (3 all-time mentions), with additional qualitative mentions of CRM and payment integrations. ### How do LiveChat and LivePerson compare on customer support? LiveChat is rated higher for Quality of Support, with a 0.8-point advantage over LivePerson. - **LiveChat:** Reviewers consistently praise responsive and helpful support, with 11 all-time mentions for customer support and frequent positive feedback on support experiences. - **LivePerson:** Reviewers note knowledgeable support teams and helpful onboarding, but some mention slower response times and less intuitive support channels. ### Which is easier to implement, LiveChat or LivePerson? LiveChat is easier to implement, with a 1.0-point higher Ease of Setup score than LivePerson. - **LiveChat:** Reviewers frequently describe setup as quick, straightforward, and well-documented, with many citing easy website integration and minimal training required. - **LivePerson:** Reviewers mention that while setup can be easy with support, the platform's complexity and learning curve can make initial implementation more challenging, especially for advanced features. ### Which product has better AI? LivePerson is the stronger choice for AI, with more reviewer-cited mentions and advanced AI features. - **LiveChat:** AI features are praised in recent reviews for suggested replies, conversation summaries, and AI assistants, with 10 all-time mentions for automation and 6 for chatbot issues. - **LivePerson:** Artificial Intelligence (20 all-time mentions), AI Technology (16), AI Efficiency (15), and AI Integration (13); LivePerson also offers AI Text-to-Speech, which LiveChat does not. Alternatives **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") [ Drift ](/products/drift/reviews) **LivePerson Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews)