LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Abdel W.

Project Manager

Accounting

Small-Business (50 or fewer emp.)

12/4/2025

"Feature-Rich Platform That Delivers Exceptional Value"

4.5/5

What do you like best about LivePerson?

It is seamless for multi-channels messaging which promotes great engagement since different clients uses different social channels such as live chats and sms.

It has great analytic and insights for customers engagement which helps our company to give customers what they want. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It is features rich hence complex learning curve. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Without this tool we struggled to capture real insights from customers engagement and interactions those ended up missing on important points that would help us improve on our services. This tool however, helps capture all insights from customers interactions on all channels which has promoted high productivity in the company as we offer what our clients needs. Review collected by and hosted on G2.com.

Gomez R.

QC Specialist

Building Materials

Mid-Market (51-1000 emp.)

11/23/2025

"Outstanding Experience, Highly Recommend"

4.5/5

What do you like best about LivePerson?

It has a seamless analytic and reporting capability that helps us monitor our organization in real-time.

I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The customer service support is not very helpful. Review collected by and hosted on G2.com.

Andria H.

Digital Marketing Manager

Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

1/20/2026

"Streamlining Customer Interactions with Ease."

4.5/5

What do you like best about LivePerson?

It has a highly responsive and knowledgeable customer support team which helps us in on-boarding and during implementation big time.

It has seamless integration with multiple platforms which promotes to great productivity due to a smooth workflow. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Initial set up feels overwhelming for new users. Review collected by and hosted on G2.com.

Ayush P.

Manager Project Management

Enterprise (> 1000 emp.)

1/15/2026

"AI-Powered, Reliable, Average User Experience"

3.5/5

What do you like best about LivePerson?

I like that LivePerson is AI-based and has technologically advanced features. It's also very reliable. The initial setup was very easy for us because it was completely done by the LivePerson team, so we didn't have any hassles with it. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Oh, we found it a bit complicated in terms of user experience for new users or developers. They have sometimes reported a specific learning curve. Also, it's a bit costly. Review collected by and hosted on G2.com.

Dan P.

Sales and Marketing Manager

Small-Business (50 or fewer emp.)

Originally submitted 9/23/2024

"Connecting Us with our customer online"

4/5

What do you like best about LivePerson?

It allows us to communicate/live chat with our customer on Autotrader Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It doesn't give you any info about who you are chatting with. and you have to keep logging in. would be much better if it kept you logged in Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/13/2026

"Affordable Live Chat with Daily Utility, But Reliability Issues Remain"

3/5

What do you like best about LivePerson?

LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/28/2025

"My Review on LivePerson: Amazing tool for Customer support with AI and Live Chat"

5/5

What do you like best about LivePerson?

It is a great experience to working with LivePerson. The thing which i liked about it is that how perfectly it is blending human interaction with AI in order to create a great and seamless customer experience. LivePerson helping business to engage customer in real time. It's AI feature are great because it's not only responding to the basic problems and queries but also solving the complex one as well. It's a great platform with the human touch and automation which making it customer support both efficient and personal. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson performing outstanding and a great platform so from my side nothing to dislike here, good to go ahead with LivePerson. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

We were facing issues related to handling and managing large number of queries simultaneously but with the help of LivePerson, we were able to manage this issue as LivePerson uses AI powered chatbots to handle basic queries that reducing the wait time so that human agent can get free to give more focus on solving complex problems. Review collected by and hosted on G2.com.

karan v.

Systems Administrator

Information Technology and Services

Small-Business (50 or fewer emp.)

10/6/2025

"Transformation Efficient Conversations through Successful Messaging"

4.5/5

What do you like best about LivePerson?

LivePerson helps us create solid AI driven texts that we share with customers

The responses that we give are interactive, and they have human tone even if they are AI supported

We analyze our conversations that we have with customers, which brings a satisfying experience for them

We make seamless personalized interactions with clients, which is suitable for solid CRM Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The configuration of this messaging app and AI integrations is very complex

Messages often lag or delay, causing some disruption or dissatisfaction Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson helps manage call center, which is through digital messaging that is articulated

The enhancement of customer experience is instant and proactive, bringing a friendly customer tone

The automation of repetitive queries ensure there is satisfaction and impressive performance

Our customer conversations are essentially centralized Review collected by and hosted on G2.com.

Bettina G.

Cover Fit Specialist.

Mid-Market (51-1000 emp.)

12/14/2025

"Comprehensive Metrics, Needs Autofill Improvement"

4/5

What do you like best about LivePerson?

I like how LivePerson provides general info on the membership and has an area to leave collab notes, which is pretty handy. It also tracks useful data and metrics, which helps me in tracking how I'm progressing towards hitting KPIs. The PDC content is really handy and useful too. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The auto fill section needs some work as it doesn't work properly at the moment. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Small-Business (50 or fewer emp.)

Originally submitted 7/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"LivePerson Chat"

4.5/5

What do you like best about LivePerson?

LivePerson stands out for its powerful conversational AI and automation capabilities. The platform allows us to manage customer interactions across multiple channels (web chat, messaging apps, SMS) in a single place, which greatly improves efficiency. The AI bots are flexible and capable of handling complex customer intents, and the analytics provide valuable insights into customer behavior and agent performance. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The main drawback is the learning curve. Initial setup and configuration can be complex, especially for advanced workflows and bot training. Additionally, reporting customization could be more intuitive, and pricing may feel high for smaller teams or organizations with limited budgets. Review collected by and hosted on G2.com.