LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

G2 reviews are authentic and verified.

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/16/2025

Guest users or non-business users of the software, not included in G2 scores.

"Powerful Customer Engagement Tool with Room to Improve"

3.5/5

What do you like best about LivePerson?

The AI-powered chatbots and real-time messaging across multiple channels have made it easy to connect with customers quickly and efficiently, improving both satisfaction and team productivity. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The user interface feels a bit outdated, and the learning curve can be steep for new users trying to set up advanced features like automation flows. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

From what I’ve seen online, LivePerson is designed to streamline customer communication through AI-powered chatbots and multi-channel messaging. It appears to help businesses reduce support response times, improve customer satisfaction, and automate repetitive tasks, allowing human agents to focus on more complex interactions. Many users also mention its value in managing conversations across platforms like SMS, web chat, and social media from a single interface. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

7/18/2025

Guest users or non-business users of the software, not included in G2 scores.

"A great tool for everyone!"

3.5/5

What do you like best about LivePerson?

Love that we're able to identify new chats once they come through, but mostly loved that we already have templates that we can use if we're in a hurry. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The parking lot feature took a while to get used to. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/8/2025

Guest users or non-business users of the software, not included in G2 scores.

"Pretty smooth"

3.5/5

What do you like best about LivePerson?

Way better than calling. quick replies, easy to use. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Sometimes the bot gets it wrong, but a human usually jumps in fast. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

Originally submitted 7/24/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good experience needs update but nice service"

4.5/5

What do you like best about LivePerson?

I extremely recommend this to my friend and coy luge Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Ui need to be upgraded but nice experience

Good service Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/23/2025

Guest users or non-business users of the software, not included in G2 scores.

"Great tool for better customer experience"

4/5

What do you like best about LivePerson?

The conversational commerce is the one I like the most. It bridges the gap between the customer and client. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There is nothing in particular however it would be great if the we can see the ROI of using LivePerson Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

5/23/2025

Guest users or non-business users of the software, not included in G2 scores.

"I'm a LivePerson"

4/5

What do you like best about LivePerson?

I think is to have various opportunities to grow your business. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Since the offer is so wide, the number of services is too great. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/2/2024

"Most advanced digital customer service platforms"

5/5

What do you like best about LivePerson?

I have been working with LivePerson platforms for many years. Even prior to them going into chat. One of the things that I have always known about them is their daring to look at new, upcoming technology and to quickly move in that direction. Their integration with Conversational support software, with automation, and easy to use features, is providing our organization with much sought after and appropriate help just when our staff and the customer needs it. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I personally would like to see more interface options. The chat window is one that has been around a while and probably requires updating. Review collected by and hosted on G2.com.

Axel V.

IT Specialist

Enterprise (> 1000 emp.)

7/17/2024

"Live Person"

5/5

What do you like best about LivePerson?

LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trustworthy, since we started using LP, we haven't stopped since 2023. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Some features are "hidden" and should be easier to find, for example, the time track. Review collected by and hosted on G2.com.

Response from Cailyn Michaan of LivePerson

edit

Thank you for your positive feedback! We're happy to hear that LivePerson is making your customers' lives easier and helping you secure more sales. We also appreciate your input about making features more visible and accessible. We'll take this into consideration as we continue to improve our platform!

Hazel Z.

Mid-Market (51-1000 emp.)

11/14/2023

"The best AI experience with LivePerson"

5/5

What do you like best about LivePerson?

LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or something is not right in one of our regular metrics. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

AI features such as Intent Analyzer or AI Annotations are helping a lot. We can see in real-time what are our pain points at the moment, what are our main reasons for contact and what we can improve following what we are seeing live in the chat. With Of course our chatbots built under the guidance of the LP team, are routing to the right skills and also helping and taking care of a percentage of our customers. Review collected by and hosted on G2.com.

Verified User in Computer Hardware

Enterprise (> 1000 emp.)

7/17/2024

"Liveperson Review"

5/5

What do you like best about LivePerson?

Incredibly knowledgeable team that has assisted us countless times over the years to get the best out of our Messaging program. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

New feature announcements were not timely, and this has improved greatly in the last year. Definitely on the right track. Review collected by and hosted on G2.com.

Response from Cailyn Michaan of LivePerson

edit

Thank you for your review! We're grateful for your feedback. It's great to hear that our platform has been easy to use and that you feel empowered to build and deploy bots and skills on your own. We're dedicated to providing tools that enable our customers to be self-sufficient and we're always here to assist when needed.