LivePerson Reviews & Product Details

We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff! Review collected by and hosted on G2.com.

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far. Review collected by and hosted on G2.com.

e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases. Review collected by and hosted on G2.com.

There is nothing we dislike so far. In case of minor issues or bugs we got instant support. Review collected by and hosted on G2.com.

For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7! Review collected by and hosted on G2.com.

Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential. Review collected by and hosted on G2.com.

To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that everything goes as planned. Big shoutout! Review collected by and hosted on G2.com.

It's hard to pick upon something that could be improved. Something that comes to mind could be increased automated reporting, but this is complaining at a high level. Review collected by and hosted on G2.com.

Very good support with fast and individual help Review collected by and hosted on G2.com.

It doesn't support every Platform, like Twitter. Review collected by and hosted on G2.com.

Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy! Review collected by and hosted on G2.com.

Some great features and add-ons are not included in the basic package. Review collected by and hosted on G2.com.

e-bot7 offers a great solution that allows us to provide customer service around the clock. Especially in our industry competitive pressure is high, so we decided to differentiate ourselves through customer service due to the high number of customer requests - customer service automation plays a big role. What we like most is the substantial reduction in the average processing time of customer requests as well as the super supportive e-bot7 team. Review collected by and hosted on G2.com.

We have not faced any larger issues that we can comment on, yet we are waiting for the implementation of smaller improvements. Review collected by and hosted on G2.com.

e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service. Review collected by and hosted on G2.com.

Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved after it has been flagged up to e-bot7. Review collected by and hosted on G2.com.

After implementing the solution, our agents were ready to start using the platform right away, thanks to the great onboarding and intuitive platform. The Analytics Dashboard is very insightful and gives us a good understanding of how helpful the chat feature is. This use case is definitely paying off, with a large proportion of our customers using the service. We have recently decided to implement a lead qualification bot, quite curious about the first results. Review collected by and hosted on G2.com.

Limited possibilities to customize design. Review collected by and hosted on G2.com.

We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute experts in what they are doing. We are currently evaluating further use cases in order to scale our customer service operations. Review collected by and hosted on G2.com.

There is nothing to mention except for occasional service disruptions, but e-bot7 is working on that and it seems that disruptions are already becoming less. Review collected by and hosted on G2.com.