--- title: LivePerson Reviews meta\_title: 'LivePerson Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 207 reviews by the users' company size, role or industry to find out how LivePerson works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 207 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # LivePerson Reviews & Product Details Visit Website LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. * * * Product Website LivePerson Seller [LivePerson](https://www.g2.com/sellers/liveperson) Discussions [LivePerson Community](https://www.g2.com/products/liveperson/discuss) Languages Supported Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Cailyn Michaan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/liveperson/pricing) ## LivePerson Integrations (6) What do users say about integrations? Verified by LivePerson [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Leonard R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard R.") LR Leonard R. Enterprise (\> 1000 emp.) 12/16/2020 "Must-have with great future potential" 5/5 What do you like best about LivePerson? For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7! Review collected by and hosted on G2.com. What do you dislike about LivePerson? Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? With e-bot7, we have responded to the increased demands of our customers: 24/7 support without long waiting time through customer service automation. We do receive very positive feedback from our customers! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maja S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja S.") MS Maja S. Enterprise (\> 1000 emp.) 12/16/2020 "Using e-bot7's solution is easy and absolutely worth it" 4.5/5 What do you like best about LivePerson? To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that everything goes as planned. Big shoutout! Review collected by and hosted on G2.com. What do you dislike about LivePerson? It's hard to pick upon something that could be improved. Something that comes to mind could be increased automated reporting, but this is complaining at a high level. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? e-bot7 helps us to cope with an increased number of support requests that have been previously resolved by our CS agents. Benefits include freeing up agent capacity so that they can focus on more complicated requests, reduction of customer waiting time as well as significant increase of customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 11/5/2021 "Very inspiring and innovative" 5/5 What do you like best about LivePerson? Very good support with fast and individual help Review collected by and hosted on G2.com. What do you dislike about LivePerson? It doesn't support every Platform, like Twitter. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? There are some issues regarding the assignment of chats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite OK Oskar K. Customer Service Consultant Enterprise (\> 1000 emp.) 2/26/2021 "Review for e-bot7's Conversational AI solution" 4.5/5 What do you like best about LivePerson? Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy! Review collected by and hosted on G2.com. What do you dislike about LivePerson? Some great features and add-ons are not included in the basic package. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? With e-bot7 we are now able to provide superb customer service around the clock. Our customers can self-service anytime, reducing the number of phone calls we receive which, in turn, saves us costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sofia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofia R.") SR Sofia R. Kundenservice Agent Enterprise (\> 1000 emp.) 1/17/2021 "Why to go with e-bot7" 4/5 What do you like best about LivePerson? e-bot7 offers a great solution that allows us to provide customer service around the clock. Especially in our industry competitive pressure is high, so we decided to differentiate ourselves through customer service due to the high number of customer requests - customer service automation plays a big role. What we like most is the substantial reduction in the average processing time of customer requests as well as the super supportive e-bot7 team. Review collected by and hosted on G2.com. What do you dislike about LivePerson? We have not faced any larger issues that we can comment on, yet we are waiting for the implementation of smaller improvements. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? We are now able to handle customer requests more efficiently without having to utilize additional internal resources. This not only reduces our customer service costs, but also increases customer satisfaction by helping them directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Elias B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias B.") EB Elias B. Enterprise (\> 1000 emp.) 1/8/2021 "Easy-to-use AI solution (even for non-coders)" 4.5/5 What do you like best about LivePerson? e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service. Review collected by and hosted on G2.com. What do you dislike about LivePerson? Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved after it has been flagged up to e-bot7. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? We have launched a scalable 24/7 customer service through automation that provides great value both to our customers and our organization. Benefits include substantial decrease of customer waiting time as well as increase of customer retention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Levi R. Customer Service Lead Enterprise (\> 1000 emp.) 2/15/2021 "Next level B2C customer support!" 4/5 What do you like best about LivePerson? After implementing the solution, our agents were ready to start using the platform right away, thanks to the great onboarding and intuitive platform. The Analytics Dashboard is very insightful and gives us a good understanding of how helpful the chat feature is. This use case is definitely paying off, with a large proportion of our customers using the service. We have recently decided to implement a lead qualification bot, quite curious about the first results. Review collected by and hosted on G2.com. What do you dislike about LivePerson? Limited possibilities to customize design. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? We have provided our customers with another touchpoint through which they can receive instant 24/7 customer service. This allows us to cut costs as well as to cope with a large number of requests. Also, we are hoping to boost sales with e-bot7 very soon. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Linus H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Linus H.") LH Linus H. Mid-Market (51-1000 emp.) 10/5/2020 "If you are using Zendesk, go with e-bot7" 4.5/5 What do you like best about LivePerson? We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute experts in what they are doing. We are currently evaluating further use cases in order to scale our customer service operations. Review collected by and hosted on G2.com. What do you dislike about LivePerson? There is nothing to mention except for occassional service disruptions, but e-bot7 is working on that and it seems that disruptions are already becoming less. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? The solution allows us to automate chats (about 67% to date) and, hence, enable our support agents to focus on more complex requests. We are extremely satisfied with the solution and are looking forward to adding further use cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Leni S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leni S.") LS Leni S. Mid-Market (51-1000 emp.) 10/4/2020 "This vendor is highly recommended" 4.5/5 What do you like best about LivePerson? E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution! Review collected by and hosted on G2.com. What do you dislike about LivePerson? Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emilia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilia H.") EH Emilia H. Mid-Market (51-1000 emp.) 10/4/2020 "Fascinating solution and customer support" 4.5/5 What do you like best about LivePerson? We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance. Review collected by and hosted on G2.com. What do you dislike about LivePerson? In the beginning, there were a few issues with the Zendesk integration, but e-bot7 was investigating and solving the issue immediately. Other than that, there is nothing to point out. Absolute recommendation! Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? E-bot7's solution provides our customers 24/7 support (even outside of our working hours). Hence, we were able to both free up the capacity of our customer service agents through an extensive reduction of our chat volumes and reduce customers' waiting time to mere seconds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about LivePerson? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LivePerson ](https://www.g2.com/products/liveperson/discussions/new) ![Natalia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia C.") NC Natalia Cebotari • Last activity about 1 year ago how to use canned responses in LIveEngage if the hot keys combination is not working 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) [ View all Discussions ](https://www.g2.com/products/liveperson/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/liveperson/pricing) LivePerson Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-liveperson) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c5e5fe18e31bcec5f8751996074eb66/olark.png "Product Avatar Image") Olark 4.3/5(224) [ Compare Now ](https://www.g2.com/compare/liveperson-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-liveperson) ##### ##### LivePerson Features Communication Pop-up Chat Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development Responses Personalization Route To Human Natural Language Understanding (NLU) Platform Conversation Editor Integration Human-In-The-Loop [ View More Features ](https://www.g2.com/products/liveperson/features) ## 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