Commercient SYNC

By Commercient, Inc.

4.8 out of 5 stars
3 star
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Commercient SYNC Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Commercient SYNC Media

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Commercient SYNC Reviews (43)

Reviews

Commercient SYNC Reviews (43)

4.8
43 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the customer support provided by Commercient SYNC, highlighting its responsiveness and helpfulness throughout the integration process. Many appreciate the ease of use and reliability of the software, which streamlines data transfer between ERP and CRM systems, enhancing overall efficiency. However, some users note that initial setup can be complex and may require assistance.

Pros & Cons

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Verified User in Manufacturing
AM
Small-Business (50 or fewer emp.)
"Flawless Sage-to-HubSpot Sync Backed by Dedicated Support"
What do you like best about Commercient SYNC?

The accuracy with which the data syncs between Sage and Hubspot is spot on! Customer service is great and once it's set up, you can basically set it and forget it. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The onboarding was extensive and requires a good bit of time to perfect it but worth the effort. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

We're thrilled to hear that you are enjoying the accuracy and ease of use of our Sage-to-HubSpot sync, as well as our dedicated customer service. We understand that the onboarding process can be time-consuming, but we're glad to hear that it was worth the effort in the end. Thank you for recommending us and for your kind words about our team members Daniel, Cliezl, Heath, and Lorenzo. We appreciate your feedback and are here to support you with any future needs.

Nathan M.
NM
Marketing Analyst
Mid-Market (51-1000 emp.)
"Great experience and service!"
What do you like best about Commercient SYNC?

Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync. The dedication and support from team members Sudha Kamble, Tessha Perez, and Thomas Foster has been exceptional—they're always ready to help and available for discussions. I would confidently recommend Commercient for their reliable syncing solution between ERP and CRM systems, and their remarkable customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Setup was a little complex, but still went fine. Overall not much to dislike, great application. Review collected by and hosted on G2.com.

Response from Beth Walls of Commercient SYNC

Thank you so much for your kind words, Nathan! The team has really enjoyed working on your project.

ST
Marketing Manager
Small-Business (50 or fewer emp.)
"Easy, Streamlined Experience"
What do you like best about Commercient SYNC?

I like how easy and streamlined it is to use. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

I dont like how long the implementation takes. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

Thank you for the positive feedback on the ease of use of Commercient SYNC. We apologize for any inconvenience caused by the implementation time and we are committed to finding ways to make this process more efficient for our customers.

Verified User in Machinery
IM
Small-Business (50 or fewer emp.)
"Seamless ERP-to-CRM Connection with Exceptional Service"
What do you like best about Commercient SYNC?

The team at Commercient was instrumental in connecting our client's ERP to CRM, a task which they executed nicely. Notably, Felix and Ricky really stood out for their exceptional service. I recommend Commercient for their ability to seamlessly connect your ERP to CRM and vice versa. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Not an amazing UX / UI in the customer portal Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

We're thrilled to hear that Felix and Ricky provided exceptional service in connecting your client's ERP to CRM. Thank you for recommending Commercient for seamless ERP-to-CRM connection.

DO
IT Specialist
Mid-Market (51-1000 emp.)
"Seamless Daily Sync with Multiple Updates a Day"
What do you like best about Commercient SYNC?

The sync is seamless with daily sync, with multiple sync a day Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Only when there is a glitch, which its no fault of theirs. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

We're glad to hear that you are enjoying the seamless daily sync and multiple updates with Commercient SYNC. Thank you for sharing your positive experience!

JJ
Marketing Director
Mid-Market (51-1000 emp.)
"Long and complicated process but they stuck with us the whole time."
What do you like best about Commercient SYNC?

The customer support has been pretty good. It has been over 2 years trying to get this to work in our system, and we are finally getting close to having it the way we need it. They have been very helpful, and haven't charged for additional support except for very specific out of scope things. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Most of the people we have dealt with are overseas and a support ticket placed today will not be addressed until at least tomorrow. Sometimes the gap in time is frustrating. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

Thank you for sharing your experience with Commercient SYNC. We are delighted to hear that our customer support team has been helpful throughout your journey, and we appreciate your patience as we work towards meeting your needs. We understand your concern about the time gap due to our overseas support team and will strive to improve our response times. We are glad to hear that Commercient SYNC will soon help you reduce data entry and streamline your processes. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Commercient SYNC!

JJ
Controller
Mid-Market (51-1000 emp.)
"Commercient SYNC + ERP + Salesforce"
What do you like best about Commercient SYNC?

Commercient SYNC provides seamless, near real-time integration between our ERP and Salesforce, giving our team easy access to critical customer and order data. It’s user-friendly, reliable, and has greatly improved cross-department visibility and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Occasionally, customizations require assistance from support instead of being done in-house. While not a major issue, having more control over sync configurations would be helpful. That said, the support team is responsive and always quick to help resolve issues. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

Thank you for sharing your positive experience with Commercient SYNC. We understand the importance of having control over sync configurations and are working to make the customization process more user-friendly. We're committed to providing responsive support to ensure a smooth integration for your team.

Christina M.
CM
Marketing Manager
Mid-Market (51-1000 emp.)
"Unique service offering with great customer service."
What do you like best about Commercient SYNC?

Our experience has been very positive. They've done a great job with syncing our ERP data into Zoho CRM, even when Zoho threw them a few curveballs (with changes on Zoho's end). They were able to navigate those changes without causing any issues on our end. Also, they have very efficient customer service - they pretty much held our hand throughout the entire process and always responded to emails promptly. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The overall sync process can take a long time and there can be a lot of back and forth. I think this is really dependent on the customer and how much data you are syncing though. They are upfront though and state that it can take 8-10 weeks. As a customer, ensuring you have all your ducks in a row can help you stay within that timeline. Review collected by and hosted on G2.com.

Yinia T.
YT
Office Manager
Small-Business (50 or fewer emp.)
"Great Experience!"
What do you like best about Commercient SYNC?

It's been a great experience working with Commercient to sync our QB data with Salesforce. They are very helpful when small issues arise and they are extremely proactive with maintaining our sync accurate and error free. We've been working with Commercient for a few years now and we look forward to continue to use their services. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The setup was a bit cumbersome and tedious but manageable. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Small-Business (50 or fewer emp.)
"Syncing ERP + Salesforce = More Visibility, Cleaner Data, More Selling"
What do you like best about Commercient SYNC?

Commercient is a "white glove" experience - the best part is that they manage the entire sync for you. Their support/engineering team is quick to respond and professional. Our Sales Team has access to more data than ever before (sales orders, shipping details, inventory/lead times, etc.) and our office staff can access almost any data from our ERP with ease. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

We implemented our Commercient Sync in 2014. If I could go back in time, I would've made sure we took advantage of the native "parent/child relationship" functionality in Salesforce. We're lacking those relationships between some of our Sage objects and it makes managing ownership/accessibilty to records a little tricky. Review collected by and hosted on G2.com.

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G2
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Last activity about 4 years ago

What for SYNC make a different?

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

18 months

Average Discount

14%

Commercient SYNC Features
Pre-built Connectors
Custom Connectors
Reporting and Analytics
Data Mapping
ERP Systems
Accounting Systems
CRM and Marketing Automation Systems
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Commercient SYNC