Commercient SYNC Reviews & Product Details

I really appreciate how Commercient SYNC allows our sales team to access up-to-date customer history and sales order information directly in our CRM. It's made it so much easier for them to handle RMAs, warranty cases, and account issues without needing to log into a VPN or make direct server connections. The monitoring team is proactive and support gets us back online quickly whenever there are issues. Review collected by and hosted on G2.com.

So far, the only limitation is that we're syncing data in just one direction, which means there are still some manual steps if we need to get information back into the ERP from the CRM. Also, putting an exact metric on time savings is tricky, but overall it's been positive. Review collected by and hosted on G2.com.

A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error. Review collected by and hosted on G2.com.

One drawback was the slower response time due to the time zone difference. While the team was always helpful and professional, questions or support requests occasionally took longer to resolve because our business hours did not overlap. Review collected by and hosted on G2.com.

Setup was easy, and it’s required virtually no maintenance afterward. Review collected by and hosted on G2.com.

We have no complaints about Commercient. Their team was easy to work with, and once we had everything up and running, we really haven’t had any problems since. Review collected by and hosted on G2.com.

We’ve been a Commercient partner for several years and have had great success with their product. Since Sage is an on-premise solution, we loved that Commercient offered an easy, straightforward way to integrate with Salesforce. The setup was seamless, and we’ve experienced very few issues over the years. Overall, a great product that we highly recommend! Review collected by and hosted on G2.com.

We haven’t experienced any issues, so I’m unable to comment on issue resolution or support. Review collected by and hosted on G2.com.

It's typically seamless. Troubleshooting user-end issues is easy with the portal. Review collected by and hosted on G2.com.

Reaching support when sync is down can be troublesome, but once notified, they are typically responsive. When sync is down, we can't book orders. Review collected by and hosted on G2.com.

Our order entry process needed a boost in efficiency and a reduction in manual entry errors, and Commercient delivered by setting up a synchronization system between our Shopify platform and our Syspro ERP system. The Commercient team, especially Ellen, Beatriz, Pranay, and Diego, were incredibly helpful throughout the process. I would recommend Commercient to anyone because they are able to familiarize themselves with your systems and synchronize them seamlessly, showing great patience and expertise throughout the process. Review collected by and hosted on G2.com.

There were some delays due to licensing issues with certain required modules that were not included in the original scope. Review collected by and hosted on G2.com.

I use Commercient SYNC to connect our CRM and ERP systems, creating a seamless data environment. It solves the problem of manual order and account entry by letting us import records from our CRM to our ERP without manual data entry. I like that the product is very reliable, and the support team is quick to address problems. The concept of connecting the business environment and eliminating redundant data entry is a strong tool to support scalable operations suited for business growth. The ERP to CRM connection was easy, and it works great. Review collected by and hosted on G2.com.

Early on, some of the configuration was tough to figure out - but partially due to the complexity of the environment I wanted to create for our business. We did get it solved, but you'll want to have someone with a strong knowledge of your data architecture involved in your configuration. Review collected by and hosted on G2.com.

Data syncing into new CRM system. Commercient managed the mapping process from our ERP system into the CRM system. Yes! Several team members frequently checked in on status of project actions throughout. Yes, Commercient is well versed in the data mapping process and were more knowledgeable than other companies we have worked with in the past. Review collected by and hosted on G2.com.

Nothing, has worked very well and makes our data processing efficient. Review collected by and hosted on G2.com.

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's. Review collected by and hosted on G2.com.

Sometimes errors aren't apparent until one of our salesmen stumble upon them Review collected by and hosted on G2.com.

I use Commercient SYNC to sync our Sage accounting software with Salesforce. It updates any product pricing changes in Sage to Salesforce and creates orders in Sage from Salesforce orders, saving us the time of double entry. It just works in the background and I don't have to think about it. It's customizable, so if our workflow changes, we can adapt the integration to handle it. I don't have to spend a lot of time talking to support trying to figure out issues. As we add new features or fields to objects in Salesforce, we can easily add them to the Sage sync so all the important data matches between the two systems. Review collected by and hosted on G2.com.

Real time syncing between the systems would be nice Review collected by and hosted on G2.com.