A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error. Review collected by and hosted on G2.com.

One drawback was the slower response time due to the time zone difference. While the team was always helpful and professional, questions or support requests occasionally took longer to resolve because our business hours did not overlap. Review collected by and hosted on G2.com.

Our order entry process needed a boost in efficiency and a reduction in manual entry errors, and Commercient delivered by setting up a synchronization system between our Shopify platform and our Syspro ERP system. The Commercient team, especially Ellen, Beatriz, Pranay, and Diego, were incredibly helpful throughout the process. I would recommend Commercient to anyone because they are able to familiarize themselves with your systems and synchronize them seamlessly, showing great patience and expertise throughout the process. Review collected by and hosted on G2.com.

There were some delays due to licensing issues with certain required modules that were not included in the original scope. Review collected by and hosted on G2.com.

I use Commercient SYNC to connect our CRM and ERP systems, creating a seamless data environment. It solves the problem of manual order and account entry by letting us import records from our CRM to our ERP without manual data entry. I like that the product is very reliable, and the support team is quick to address problems. The concept of connecting the business environment and eliminating redundant data entry is a strong tool to support scalable operations suited for business growth. The ERP to CRM connection was easy, and it works great. Review collected by and hosted on G2.com.

Early on, some of the configuration was tough to figure out - but partially due to the complexity of the environment I wanted to create for our business. We did get it solved, but you'll want to have someone with a strong knowledge of your data architecture involved in your configuration. Review collected by and hosted on G2.com.

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's. Review collected by and hosted on G2.com.

Sometimes errors aren't apparent until one of our salesmen stumble upon them Review collected by and hosted on G2.com.

I use Commercient SYNC to sync our Sage accounting software with Salesforce. It updates any product pricing changes in Sage to Salesforce and creates orders in Sage from Salesforce orders, saving us the time of double entry. It just works in the background and I don't have to think about it. It's customizable, so if our workflow changes, we can adapt the integration to handle it. I don't have to spend a lot of time talking to support trying to figure out issues. As we add new features or fields to objects in Salesforce, we can easily add them to the Sage sync so all the important data matches between the two systems. Review collected by and hosted on G2.com.

Real time syncing between the systems would be nice Review collected by and hosted on G2.com.

The sync really helps saves time and effort Review collected by and hosted on G2.com.

Overall, it’s been very beneficial for me. That said, trying to customize certain things can be a bit more involved than I expected. Review collected by and hosted on G2.com.

The fact that it works so well, its the bit of tech that works perfectly and does its job smoothly Review collected by and hosted on G2.com.

The set up took a little too long for our liking but once it was up it worked brilliantly Review collected by and hosted on G2.com.

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them Review collected by and hosted on G2.com.

the ticketing system can be a little confusing when it generates multiple emails based on multiple users responding at times Review collected by and hosted on G2.com.

The team is responsive, and I appreciate that aspect the most about Commercient SYNC. Aside from resolution time, the team's reachability is a strong quality. Review collected by and hosted on G2.com.

I've had too many pain points with Commercient SYNC. From onboarding to today, it's been more than 2 years and the technical and support team seem to work disconnectedly. During onboarding, we had the same issues repeatedly, and now this persists. The technical team focuses on the sole issue pointed out via a support ticket, but it soon pops up again. The initial setup was a nightmare and doubled the estimated project completion time. Review collected by and hosted on G2.com.

The accuracy with which the data syncs between Sage and Hubspot is spot on! Customer service is great and once it's set up, you can basically set it and forget it. Review collected by and hosted on G2.com.

The onboarding was extensive and requires a good bit of time to perfect it but worth the effort. Review collected by and hosted on G2.com.